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Dennis Holmes ________________________________________ 281-734-0051 4910 Pleasant Plains Drive dhfd7804@westpost.

net Friendswood, TX 77546 MANAGER * PURCHASING * WAREHOUSE Career Summary 15+ years of experience in business management, budget preparation, financial an alysis and management, profit and loss responsibility, sales and sales forecasti ng, strategic planning, customer service, employee supervision and development, warehouse, inventory, vendor relations, and related administrative duties. Welldeveloped communication skills demonstrated through successful interaction with customers and staff, production of detailed written sales and budget reports and projections, and the ability to establish and maintain professional relationshi ps. Proficient in the following software applications; MS Word, Excel and AS400. Core Strengths includes: * Supervision * Problem Resolution * Strategic Planning and Grow th * Inventory Planning & Control * Organizational Management * Safety Aware ness / Training * Documentation and Reporting * Coaching and Motivating Staff * Customer Service and Retention * Recruiting and Hiring Personnel * Regulatory Compliance * Quality Co ntrol Professional Experience Recon Manager - Texas Hobby Auto Auction. Houston, TX 2003 - 2010 * Managed a team of 80+ in the Body, Mechanic, and Detail Shop including the L ot Ops. Maintained and developed recon shop staff and their performance and tech nical expertise by recruiting, selecting, and training employees by providing pr ofessional educational opportunities. * Worked with the Assistant General Manager in allocating the budget as it rel ated to the reconditioning functions. * Worked with Ford and Fleet Reps to ensure quality and billing was up to stan dard. * Purchased equipment, materials and supplies for the recon area and oversaw m aintenance protection for the shop equipment. * Scheduled the flow of vehicles to be processed through the shops. * Counseled and reprimanded employees as necessary. * Planned, monitored and evaluated job performance and conducted employee perf ormance appraisals. Operation Manager * Promoted to Recon Manager to turn around the underperforming reconditioning departments. Trained and managed 30-40 hourly and 80-100 in temporary labor week ly. * Interacted with Ford and Fleet reps, worked with AGM in preparing the budget that related to the reconditioning function. * Maintained daily attendance log, counseled and disciplined employees as need ed. * Conducted performance appraisals for employees. * Reduced employee turn over, constructively handled difficult situations. * Communicated to major account reps to ensure the company maintained the acco unts. * April 2003-December 2007 (Operations Manager) Sales Consultant - Russell & Smith Ford. Houston, TX2002 - 2003 * Interacted with potential customers, in the new and used car sales departmen t. * Utilized customer service skills, making telemarketing calls, to attract bus iness.

* Held 90% of gross on sold units. * Reviewed own sales performance, aiming to meet or exceed targets. * Maintained and developed relationships with existing customers, via telephon e and email. * Trained in and maintained excellent interpersonal and communication skills t hat complement proven creative problem solving capabilities. * Provided superior customer service and work quality while demonstrating atte ntion to detail, flexibility and innovation in resolving problems. Possess effec tive communications skills, and work well with others at all levels. Detail Manager - Adesa Auction. Houston, TX 2000 - 2002 * Managed and supervised 15 hourly employees. * Consistently able to obtain high productivity from employees. * Successful record in management and production quality control. * Supervised and trained employees in daily job responsibilities. * Managed P&L, day-to-day operations, and inventory control. Military Experience Honorable Discharge - United States Army Reserve 1989 - 1992 Served Operation Desert Storm-Squad Leader Light Wheel Vehicle Generator Mechanic - United States Army 1983 - 19 87 Accomplishments ? Effective management, technical, and supervisory skills. ? Demonstrated ability to meet the needs of patrons, dependable, hard working, reliable, and punctual. ? Recognized for long hours, commitment to customers, and attention to detail, professionalism, and follow-up. ? Use clear, concise communication skills in conjunction with organizational s kills to perform daily duties. ? Commended for dedicated work ethic and rewarded by steady promotions and tra ining in all aspects of work. ? Directed customer relations, sales promotions, supplies ordering and equipme nt maintenance. Hired, trained and scheduled staff. ? Developed and implemented improved policies and procedures, resulting in imp roved efficiency and productivity. Education and Training Continuing Education, 1996 - San Jacinto College, Pasadena, TX Training - Customer Service, Leadership, CPR, Process Technician, computer and i nternet literate, time management, performance assessment H.S. Diploma, 1981 Green Oaks High School, Shreveport, LA Awards of Excellence * Chemical Process Technician * Outstanding Performance in Recon * Employee of the Month * Leadership Fundamentals Professional References Available upon request