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QUALIFICATIONS PROFILE Highly organized, dependable, and diligent professional offering broad-based exp erience in business management

, administrative support, and customer service. Ex cel in providing high level of administrative support to people of diverse cultu res and organizational backgrounds, complemented with remarkable abilities in pr ocessing and maintaining documents and files. Possess exemplary determination, i ntellect, and skills required for improvements in efficiency, productivity, and business processes toward successful attainment of corporate goals. Detail-orien ted and capable to multitask in competitive, fast-paced environment with dedicat ion to superior service. CORE STRENGTHS Appointment and Meeting Scheduling Customer Service Management Letter Preparation and Documentation Financial Analysis and Reporting File Compilation and Maintenance Comprehensive Research and Analysis Conflict Resolution and Decision Making Time Management and Prioritization Articulate Oral and Written Communication Large Funds Transfer Management Buyer Funds Collection Negotiation and Closing Skills NOTABLE CONTRIBUTIONS Gathered and organized land status data in the counties of Kenosha, Raci ne, and Walworth, Wisconsin as well as within Lake County, Illinois on a quarter ly basis Extensively traveled to sites provided by Hanley Wood to determine statu s of multi-family, residential, condominiums, senior housing, and apartment buil ding developments Encoded informative data into Hanley Wood website to create a favorable public image Utilized exemplary land development background in performing various rol es while at Mastercraft Builders to accurately identify which stage of developme nt currently exists for each property Assisted in the development of raw land to subdivision status Offered exceptional real estate closing services to local real estate co mpanies, homebuilder/land development companies, mortgage loan lenders, and loca l banking institutions SUMMARY OF EXPERIENCE • Rendered high-level administrative assistance to the Manager of Human Resources Department-Sales Division as an employment specialist • Performed general office duties, such as preparing correspondence and all invoic es for monthly payout to subcontractors • Actively responded to inquiries through phone, as well as took detailed and accu rate messages for transmission to appropriate channels

• Facilitated potential employee interviews, completed new hire documentation, as well as monitored status of benefit, salary and annual reviews for employees • Planned and coordinated meetings with employees, lenders, surveyors, engineers, subcontractors, and others • Prepared all necessary transfer documentation for real estate including warranty deed, contractor’s affidavit, owner’s affidavit, buyer / seller closing statements, tra nsfer return form, subcontractor listing, and warranty information • Generated monthly homeowner’s insurance report to ensure proper coverage amounts an insurance type • Vigorously attended all real estate closings as an agent of real estate companie s, homebuilders, and mortgage lenders; mortgage loan closings included Conventio nal, Jumbo, FHA, VA, and ARM • Built and cultivated long-term quality relationships with mortgage lender, buyer s, attorneys, title companies, and others; attended all closings to ensure smoot h transfer of real property

EMPLOYMENT HISTORY HANLEY WOOD, INC. - CHICAGO IL LAND STATUS CONTRACTOR 2010–PRESENT ESENJAY PROPERTIES, LLC - RACINE, WI OWNER 2005–PRESENT MASTERCRAFT BUILDERS, INC. - KENOSHA, WI: 1993–2003 CONSULTANT / PART-TIME ASSISTANT 2003–2009 CLOSING DEPARTMENT MANAGER 1993–2009 ADMINISTRATIVE ASSISTANT TO PRESIDENT AND VICE PRESIDENT DEVELOPMENT ASSISTANT 1993–2009 CONSTRUCTION DRAW COORDINATOR 1993–2009 WARRANTY DEPARTMENT ASSISTANT 1993–2009 ACCOUNTS PAYABLE CLERK 1993–2009 RECEPTIONIST 1993–2009 HIGGINS CLOSING SERVICES - RACINE, WI OWNER 1989–1993 ORTH REAL ESTATE - RACINE, WI CLOSING DEPARTMENT MANAGER SECRETARY TO PRESIDENT AND VICE PRESIDENT

1993–2009

1985–1989 1984–1985

ALLEN BRADLEY COMPANY, HUMAN RESOURCES DEPARTMENT - MILWAUKEE, WI SECRETARIAL SUPPORT TO MANAGER, HUMAN RESOURCES DEPARTMENT–SALES DIVISION GETTY’S SECRETARY SECRETARY SECRETARY MANUFACTURING CORPORATION - RACINE, WI TO PRESIDENT AND VICE PRESIDENT TO VICE PRESIDENT HUMAN RESOURCES TO VICE PRESIDENT OF RESEARCH AND DEVELOPMENT 1980–1984

CERTIFICATIONS & LICENSURES Medical Transcription Certificate, Penn Foster, Scranton, PA: 2008–2010 Massage Therapist Certificate, Wisconsin Institute of Wellness, Racine, WI: 2000–200 1 Real Estate Salesperson License/Real Estate Broker License-State of Wisconsin, O

rth Real Estate, School of Real Estate, Racine, WI: 1986–2002 Notary Public, State of Wisconsin: 1986 COMMUNITY INVOLVEMENT Volunteer, Volunteer, Volunteer, Volunteer, Volunteer Center of Racine County, WI Marcus Center for Performing Arts, Milwaukee, WI St. Monica’s Senior Citizens Home, Racine, WI Youth Services, Racine WI

TECHNICAL PROFICIENCY Microsoft Office Suite | QuickBooks | Microsoft Silverlight | Start-Stop Univers al Transcription System