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RESUME OVERVIEW: Extensive operational leadership experience across diverse business op erations.

Strong background in conducting skills assessments needs analysis and system wide training programs. Full range of knowledge in technology support se rvices, including installation, configuration and troubleshooting hardware, soft ware, networks and applications within a centralized IT organization. Strong int erpersonal communications skills, self-motivated, work independently and within, new or established teams, to help achieve operational objectives. CompTia A+ Ha rdware and Software certified, and graduate of Cisco Networking Academy. PROFESSIONAL EXPERIENCE: CITY OF LONG BEACH Contractor: Vonazon, Inc. 3885 J Cochran St., Suite 355 Simi Valley, CA. 93063 October 2006 to Present Lead Systems Technician with City of Long Beachs Technology Services Department managing Capital Improvement Program. Windows 7/XP Desktop Technician responsibl e for deploying new hardware and operating systems following established procedu res within City Managers Office, City Clerk, Civil Service, Public Works, Fire a nd Police Departments, and Emergency Operations. Extensive configuration and wor king knowledge of MS Office Suite, Lotus Notes and other third party software ap plications, as well as, peripheral hardware setup and configuration. Complete ch ange management documentation, coordinate approvals according to departmental pr ocedures. Develop and maintain project plans and coordinate project reporting. M aintain and support existing applications according to established methodology. Install software in support of business applications and assist in the analysis and resolution of application problems. Monitor contract performance. Analyze pr oblems related to applications, desktop, network and apply corrective actions. SAN DIEGO COMMUNITY COLLEGE DISTRICT 4343 Ocean View Blvd. San Diego, CA 92113-1915 July 2005 to September 2006 Cisco Certified Network Associate (CCNA) graduate August 2006. A+ Hardware/Softw are Graduate September 2006. Instructional Aid during Fall 2005 and Spring/Summe r 2006 Semesters: Install, configure, and test computer hardware, software and p eripheral equipment. Technical resource to instructor and students, troubleshoot , diagnose and resolve complex hardware, software and network connectivity probl ems. Review, tests and finalized instructions, conducted student training and de veloped technical training materials. AMERICAN EXPRESS BUSINESS TRAVEL TRAINING 5120 Gold Leaf Circle, Suite 310 Los Angeles, CA 90056 September 2004 to May 2005 System Wide Training Specialist, Western Region ROSENBLUTH INTERNATIONAL, 300 N. Continental, El Segundo, CA 90245 March 2000 to September 2004 TRAINING MANAGER, WESTERN REGION - Responsible for development and implementatio n of corporate training program. Perform work flow analysis and develop scope an d objectives of training classes and participate in design sessions. Develop con version implementation plans and implement training and tests plans. Prepare sys tems documentation and user manuals. Assist in development and maintenance of pr

oject plans and coordination of project reporting. Act as technical resource and identify trends in problem calls and implement improvements. Analyze and make r ecommendations regarding support needs in improving customer satisfaction. Revie w, test and finalize user instructions and procedures, conduct formal training a nd develop orientation and technical training materials. Participated in large p roject upgrade teams with general direction. June 1999 to July 2000 TEAM LEADER/ACCOUNT MANAGER - UCLA Travel Center, On Site Responsibilities incl uded daily operations, CMS monitoring and programming, associate development, an d client/account management. Analyze and make recommendations regarding customer support needs and improving customer satisfaction. Identify trends in call cent er calls and implement improvements April 1995 to June 1999 Regional Floater with experienced in multiple operating systems and environments . Provide operational and training support with system implementations, new cli ent startups and technical upgrades. Conduct standards, procedures and client s pecific training. PRO TRAVEL PERSONNEL 225 S. Sepulveda Blvd. Manhattan Beach, CA 90266 Focalpoint Travel Consultant experienced in Private Fares and Corporate Discount s. Serviced American Express client sites locations at Teledyne, Inc. and North rop Grumman reservation center. CLASS TRAVEL 934 Hermosa Avenue Hermosa Beach, CA 90254 Worldspan Travel Consultant responsible for daily operations and all facets of r eservations and ticketing. Implemented new airline reservation system within of fice, managed equipment purchased, and upgrades. THE TRAVEL CENTER 3635 Atlantic Avenue Long Beach, CA 90807 Apollo Travel Consultant experienced in complete Travel Agency operations and ma nagement. Opening, closing and balancing of receipts, daily management of queue s and preparation of ARC Report. HUGHES AIRCRAFT COMPANY 2000 East El Segundo Boulevard El Segundo, CA 90245 INFORMATION TECHNOLOGY Technical resource to end users and technology staff, co nduct informal training, assisted in defining and recommending hardware and soft ware configurations to purchase new equipment, based on departmental needs. AUDIT/OPERATIONS - Conduct reviews to ensure regulatory compliance and coordinat e corrective actions. Supervised administrative operations, ensured compliance, coordinate audits and analysis. EDUCATION: CompTia A+ Hardware and Software Certified, August 2006, Career ID Number COMP00 1004629085 Cisco Network Academy, Graduated August 2006, Cisco Certified Network Associate (CCNA)

Certified International and Corporate Orientation Trainer, 1998 Diploma, Travel & Tourism, Travel & Trade Career Institute, Long Beach, CA, Dece mber 1993. GPA: 93.8 B.S., Business Administration and Management, University of Redlands, Redlands, CA GPA: 3.7 SKILLS: Organized, self-motivated and work independent of direct leadership. Ex tensive knowledge of PC hardware, software, including network design, implementa tion and troubleshooting. Typing skills rated at 55 wpm.