You are on page 1of 3

Michael J. Chizever 9505 Big Bear Ave. - Powell, Ohio 43065 (614) 889-2274, mcfdaf72@westpost.

net Business development professional experienced in creating sales opportunity thou ght consultative and customer centric selling. Leadership in retail and wholesa le selling environments, significant annual sales volumes and a proven track rec ord of customer satisfaction and retention. PROFESSIONAL EXPERIENCE Sterling Commerce, an IBM Company - Dublin, OH Account Executive, Software Solutions 2007 - recent

Territory sales of B2B Data Integration and Supply Chain Applications including Electronic Data Integration (EDI), Value Added Network (VAN), Enterprise Applica tion Integration (EAI) with Service Oriented Architecture (SOA), Managed File Tr ansfer (MFT), Transportation Management Solutions (TMS), Warehouse Management So lution (WMS), and Order Management & Order Capture Software with B2C e-Storefron ts. * Key business contact for all Small-Midsize Business transactions in a twelve s tate sales territory. * Accountable for $2 million renewal of Software-as-a-Service (SaaS) billings pl us $1.3 million quota for net new revenue. * Identified sales opportunities with an average sales pipeline exceeding $600 t housand. Conducted business needs analysis, facilitated technical discovery, tea med with internal and external resources to create solution recommendations, pre sented solutions, created proposals and negotiated all licensing terms. J.P. Morgan Chase & Co., Chase Home Finance - Columbus, OH 07 Account Executive, Wholesale Subprime Outside Sales of Wholesale Subprime Mortgage Lending. * Responsible for Central Ohio 3rd-party loan production, sourced 31 new brokers resulting in average monthly sales of $2.8 million. * Pre-Qualified credit applications against underwriting guidelines, packaged lo an applications, communicated underwriting conditions and decisions. * Partner with all wholesale mortgage channels for cross-sell opportunities. Sr. Operations/Sales Supervisor Manage day-to-day call center operations of a sales & customer service retention team. Average team sales of $25 million per month. * Managed loan originations with regard to production goals and customer satisfa ction. * Led Department HR functions including hiring and training of both peers and em ployees. Motivated, coached and administered performance management. * Process improvements to meet service level, increase quality and application e fficiencies. * Projects including strategic and tactical planning, organization wide referral program, pay for performance compensation and scorecards. Participated in crea tion of sales tools to identify retention while simplifying a complex sales pres entation. Developed a performance metric to measure a call center employee's eff ectiveness. * Achieved record customer satisfaction scores. Leveraged relationships with ot her departments to accomplish service requests, loan processing and executive re 2002 - 20

solution. * Instructed the Supervisor Development Program on Service-to-Sales, Cross Selli ng, Payoff Intercept & Customer Retention. * Coordinated telephony for agent skill setting, availability and capacity plann ing.

Mortgage Consultant Telephone mortgage origination of real estate finance. Participated in a succes sful Six Sigma project to increase portfolio value by cross selling for retentio n during a customer service inquiry. * Blended Role as a Mortgage Loan Officer & Customer Service Professional. * Top sales performer - 2003 personal sales achievement of approximately $88 mil lion, 600 total applications and 1200 customer service inquiries. * #1 in sales of Home Equity Loans and Lines of Credit. * High volume of telephone inquiries including and not limited to sales requests , payments, misapplied funds, tax authorities and homeowners insurance details, loss drafts, escrow accounting, payoffs, PMI, year-end and ledger activity. * Consultative selling of mortgages including Conventional & Jumbo Fixed, ARM, I nterest Only, Balloons and Modifications. * Use of contact tools to source leads, determine product eligibility, obtain Cr edit Reports, fill out loan applications and schedule customer follow up. Utiliz ed desktop underwriting software to determine conditional approvals with FNMA, F HLMC and Private Investors. Other Work Experience Midwestern Automotive Group - Dublin, OH Highline Automobile Sales & Leasing 1997 - 2002

Direct responsibility for qualifying customer, demonstrating products, negotiati ng terms of sales, cultivating customers for additional sales and referrals. * Personal annual gross sales of $3 million. * #1 in sales volume and customer satisfaction for 2.75 years. * Individual item sales range from $34-$176,000, worked directly with customer o n financing or leasing arrangements. * Computer skills in developing financial alternatives, contact management & fol low up. * National recognition by being selected as panel member for 2002 product redesi gn. Germain Toyota - Columbus, OH Finance Manager 1996 - 1997

Developed financial alternatives and warranties for both new and pre owned buyer s. * Evaluate credit history and select best finance source to maximize dealer rese rve while retaining customer satisfaction. * Negotiate customer credit approval with lenders.

*

The Daniel Marks Company - Columbus, OH Executive Recruiter

1995 - 1996

Complete recruiting experience in technical software, manufacturing and executiv e positions. Develop and implement recruiting strategies, sourcing and advertis ing to identify and attract quality candidates. Conduct interviews and negotiat e compensation of candidates. Bobcat of Columbus - Hilliard, OH Operations / General Manager 1992 - 1995

Responsible for all daily operations, including policy management, advertising, promotions and strategic direction for a company with annual revenues of $11 million. * Lead inside/outside industrial sales efforts through market forecasting. * Successful in hiring, motivating and retaining quality personnel by creating a positive work environment. * Contract capital improvements including real estate and fleet purchases. Purc hase, administrate and train users on computer LAN system. * Supervised Industrial Safety, OSHA and EPA compliance. Byers Import - Columbus, OH 1990 -1992 Highline Automobile Sales & Leasing * Achieved Jaguar Gold Level Award for sales and product knowledge. Performance Toyota - Columbus, OH 1989 -1990 New Car Sales

EDUCATION Johnson State College, Johnson, Vermont Bachelors of Arts in Business Administration, Specialized in Marketing - 1988 Academic certificates in Small Business Administration and Tourism Industry

OTHER Ohio Department of Insurance - Property and Casualty Sales License, 2007- curren t Vermont Real Estate Sales License - 1989 Walt Disney World College Program