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RICHARD P. HAWN 2 Bridle Path Sherborn, MA 01770 (508) 318-8080 (508) 277-0813 rhfdc0b6@westpost.

net FOOD INDUSTRY SALES/ACCOUNT EXECUTIVE Highly motivated sales self-starter exceptionally versatile and adaptable in del ivering results in high pressure environments. Combines a broad based food and equipment knowledge with excellent written and verbal communications skills. Ex pertise and strong knowledge of high end imported food products. Flexible and c reative with organizational abilities, interpersonal skills and an entrepreneuri al spirit. An achiever who understands customer and market needs with a bottom line focus and the ability to develop and execute effective target specific mark eting programs to meet sales goals. Qualified by: * Key Account Development/Relations * Creative Purchase Incentives/Promotions * Training/Mentoring * Customer Service * Sales Analysis * FDA/HACCP, ServSafe Compliance * Mediation/Conflict Resolution * Target Market Development PROFESSIONAL EXPERIENCE US Food Service, Boston, MA 1989-2009 Distributor Sales Representative, National Account Manager Responsible for developing long term relationship with prospects, promoting the business through a creative account management and business development process, closing the business and providing ongoing customer support. The company is a broadline foodservice distributor of national, private label, and signature bran ds. * Developed a cold calling strategy to identify qualified prospects, present com pany services and close business building from $10K/Wk to $45K/week, over $2.3M per year in sales with a 16% gross profit. * Conceived and deployed sales strategies, service and customer oversight of a n ational account business of $15M. Grew 1 major account from $1.4M to $2.9M incr easing company share by over 40%. * Assigned to repair and grow a troubled major account. Aggressively addressed customer issues, expanded product offerings and improved delivery and service is sues increasing sales by 15% to $4.0M. * Drove a new product mindset with marketing to expand product line to meet emer ging customer needs and new opportunities. This expansion grew sales and aided the company in meeting sales incentive goals. * Ensured availability of new product introductions and price information that e nabled customers to take advantage of emerging pricing and product opportunities . * Presented strategies for new sales people that involved establishing personal credibility, articulating clear product and service benefits, and demonstrating examples of success. The result was an expedited implementation in professional ism, product knowledge and meeting initial goals. * Created strategies that overcame concerns by customers. Customer satisfaction was based on good communication, meeting commitments and ensuring the delivered products and services met needs. * Major Accounts included Avendra, Harvard University, Boston College, Back Bay Restaurant Group, Restaurant Concepts and others. EDUCATION BA, Business, Boston College, Chestnut Hill, MA Deerfield Academy, Deerfield, MA COMPUTER SKILLS

MS Word, Outlook and Excel proficient