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CHRISTOPHER SCHOLL 18 Bedell Road, Poughkeepsie, NY 12603 cs12c420@westpost.

net * Cellular (845) 454-1219 Accounts Receivable-Bookkeeper/Collections/Credit Accomplishments * Established a routine customer follow-up system to encourage regular on-time p ayments and assure continued cash flows. Achieved increased payment frequency fr om 30% of accounts. * Mediated/negotiated special payment terms, restored customer confidence, and p reserved strong alliances. * Developed and reviewed financial reports for management. * Reorganized office processes to improve efficiency and boost productivity. Relevant Experience and Skills Collections. * Created Excel spreadsheets to summarize collection activity for management. * Activated and customized a collections form letter in the accounts receivable computer program. * Knowledgeable in computer operations, applications and operating systems. * Recognized for outstanding job performance, reliability, multi-task skills, ef ficiency, accuracy, speed, and timely completion of all assignments. Accounts Receivable. * Handle accounts receivable, as needed. Process month-end closings and monthly reports. Use Excel and HP mainframe to manage accounting data. * Regularly take on added responsibilities involving spreadsheet management and other duties. * Created easy-to-read, streamlined financial document for use by company manage ment. Extracted raw data from the ABS software and embedded into personally desi gned template-driven Excel spreadsheets. * Process chargebacks and resolve other credit card issues on a daily basis * Review wire transfers Evaluating Credit. * Reviewing customer credit applications to assess credit worthiness. * Submit applications to credit manager for final approval and set up account wi th terms. Customer Relationship Management. * Knowledge of customers buying habits, comprehension of their payment schedules . Provided a high level of customer service and client relations. * Established and maintain effective business relationships with external and in ternal customers, improving communication between customers and company. Experience Summary Game Sportswear, LTD, Yorktown Heights, NY 2007 to Present Collections Specialist & Accounts Receivable Clerk Conferred with customers by telephone and in person to determine reason for over due payment and review terms of sales, service, and credit contract. * Successfully pacified hostile or antagonistic callers and negotiated a mutuall y agreeable solution by patiently providing alternatives to reconcile the custom er's needs with the company's objectives * Notified credit department, ordered merchandise request cancellation, and turn ed over account to attorney if customer fails to respond. * Analyzed aging reports and suggested collection strategies. * Created various reports and spreadsheets to be utilized by the CFO and Custome

r Service Manager. United Health Group - Uniprise Division, Kingston, NY 2004 to 2007 Medical Claims Specialist Correct and process medical claims for the New York State employees Empire Plan. * Processed reconsideration and appeal claims. Researched problem claims. Revie wed claims for completeness, accuracy, and correct coding. * Processed and adjudicated medical claims according to health plan policies. Co ntact other health insurance companies to verify additional coverage. * Regularly meet and exceed production standards established by United Health Ca re. Laerdal Medical Corporation, Wappingers Falls, NY 2000 to 2004 Customer Support & Collections Persuaded customer to pay amount due on credit account, and non-payable check, a nd negotiated extension of credit, and performed all aspects of customer service and satisfaction. * Advised salesmen of customer complaints, order cancellations, overdue accounts , and new business prospects. * Communicated between Accounts Receivable and warehouse to ensure timely shipme nts. * Recorded information about financial status of customer and status of collecti on efforts * Conferred with customer by telephone to determine reason for overdue payment a nd review terms of sales, service, and credit contract Lockheed Martin IMS, Albany & Brooklyn, NY 1998 to 2000 Field Sales Specialist-Electronic Benefits Transfer Services Worked in field sales and customer service in New York City. Conducted meetings at the USDA Manhattan office to educate retailers in the EBT Process. * Launched customer service call center in Albany, NY. Supervised payment proces sing area in Albany. * Managed and assigned responsibilities to a team of 10 employees at both locati ons. Created employee performance reports for management staff. * Build rapport and trust quickly with clients and colleagues. Education and Training SUNY Dutchess, Poughkeepsie, NY 1991 Associate, Business Administration, Minor: Business Management Condensed Curriculum International, Inc. 2006 Certificate Inpatient Medical Billing and Coding Computer Skills Windows Vista, AS400, Apparel Business Software (ABS), Microsoft Office 2007, Lo tus Notes, Quicken. Career Summary Motivated individual with demonstrated proficiency in listening to clients needs , and formulating the tactical action plan to achieve results. Constantly explor es opportunities to further elevate customer loyalty and boost revenues. Known f or honesty, integrity and a genuine passion for achieving goals for self and oth ers. Superior interpersonal dynamics interface seamlessly with others from all l

evels, backgrounds and cultures. Respected for maintaining a professional and po sitive demeanor, regardless of the situation.