You are on page 1of 3

BRENDA L.

WOLFE INFORMATION TECHNOLOGY TRAINER and TESTER Management through Personal Leadership SUMMARY Information Technology Training and Testing Professional, confident, highly ener gized, effective and persuasive communicator with strong interpersonal and organ izational-development skills. A detail-oriented professional with experience and proven success in planning, implementing, and supporting training plans and str ategies in a wide variety of industries and organizations. Adept at developing exceptional internal client relationships through a careful attention to detail that is based on practical experience and successful strateg ies created to improve organizational relationships, culture alignment, stakehol der management, and leadership sponsorship. Expert at quickly and successfully responding to ever-changing environments and situations, known for strong client focus, level of enthusiasm for effectuating business success, systemic thinking, and strong relationship building, always d emonstrating integrity while projecting a positive personal and professional ima ge. Accustomed to adversity, resistant to rejection, and practiced in the patient a nd consistent attainment of personal and professional goals, a turnkey solution provider who consistently earns the confidence of both internal clients and staf f through the delivery of superior support and performance. CORE COMPETENCIES Management and Administration Recruitment Program Development Problem Resoluti on Project Management Team Development Team Leadership Mentoring Program Management and Execution Proposal Development Client Relationship Management Training Skills Assessments Executive Presentations Effective Communication Background check completed October 28, 2010 includes all known addresses, civil ,and criminal records. PROFESSIONAL EXPERIENCE Information Strategies Inc. Washington DC 2002 Present Managing Consultant In Operations Manager role, manage the daily operations of the Marine Corps Recr uiting Information Support System, consisting of 1000+ users. As Requirements M anager, work with subject-matter experts to gather requirement from multiple sou rces, and process in Mercury Quality Center, a Web-based test management tool. In Test Manager role, organize high-quality applications and provide consistent process for gathering requirements. Plan and schedule tests, analyze results, a nd manage issues utilizing Mercury Test Director. As Documentation Manager, dev elop, update, and maintain user manuals, online user instruction manuals, lesson plans, and student handouts. Design, develop, and present training and development programs based on both th e organizations and the individuals needs. Amend and revise programs as necessar y, to adapt to the changes in the work environment. Assess trainers performance, evaluate competency level, and provide appraisal r eports to management. BRENDA L. WOLFE PAGE 2 United States Marine Corps Marine Corps Recruiting Command Information Support System Operations Chief 1981 2002 1997 2002

Provided Help Desk support and training to over 500 enlisted users. Analyzed per formance of Help Desk activities and documented resolutions, identified problem areas, and devised and delivered solutions to enhance quality of service. Earned United States Marine Corps Lead Training Certification. Monitored and tested solutions to ensure problems had been adequately resolved. Developed and implemented Help Desk policies and procedures. 4th Marine Corps District Recruiting Command Operations Chief 1995 1997 Managed staff responsible for recruiting, interviewing, and advising civilian pe rsonnel to obtain qualified applicants for enlistment into the USMC. Advised re cruiters on best practices and selection. Provided professional support, traini ng, and development to staff. Recruited best talent for the marines successfully enlisted 32,000 men and wome n into the USMC. Managed staffing process and analyzed each case when making recruitment decisio ns. PREVIOUS MILITARY EXPERICENCE Recruiting Station Baltimore Operations Chief Recruiting Sub-Station Gaithersburg and Rockville, MD Non-Commissioned Officer In Charge Recruiting Sub-Station Gaithersburg 1990 Recruiter United States Marine Corps Sergeant-E5 EDUCATION Bachelor of Science, Information Technology Management CERTIFICATION Project Management, IT Professionals Certification versity College Adelphi, MD Certified Tester, Foundation Level (CTFL) fications Board Gaithersburg, MD 1990 1993 1989 Baltimore, MD 1993 1995

1981 1989

University of Phoenix University of Maryland Uni

International Software Testing Quali

Rational Requisite Professional Certificate Mercury Test Director Suite Certifi cate SPECIALIZED TRAINING UNITED STATES MARINE CORP United States Marine Corps certification in Curriculum Development Staff Non Co mmissioned Staff Course United States Marine Corps Lead Training Certification Non Commissioned Officer Leadership Course Recruiting Operations Chief Course Basic Recruiter Training Course Leadership Training Course Advanced Non Commissioned Officer in Charge Recruiter Course Train-the-Trainer Course Basic Food Service Course Chief Bakers Course Recruit Training ADDITIONAL TRAINING

CMMI Level I Introduction Course Getting Started with Rational Clear Quote Cour se Essential of Rational Requisite Professional Course