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Gregory A. Cullum 918 Luke St. * Bel Air, MD 21015 * st.

net ________________________________________

(410) 588-7891

*

gc58bcd8@westpo

Senior IT Executive Operations Experience, Technical Ability, and Executive Business Acumen More than 20 years of Information Technology experience beginning with Operation s and steadily advancing through Technical Support, Management, and into the Exe cutive ranks. Highly rated and respected by employers and clients alike for my t echnical and managerial abilities as well as honesty and integrity in all intera ctions. I bring to the table a rare combination of technical, operational, and business experience, extremely well honed troubleshooting skills, and a solid wo rk ethic that is difficult to find these days. I have designed and implemented unique global technology solutions for numerous Fortune 500 companies, successfu lly negotiated contracts, both as a provider and as a customer, with major techn ology and service providers in the U.S. and overseas, and have nearly $1 Billion in sales under my belt, despite not being a salesman. With experience in the m anufacturing, healthcare, financial, and contact center industries and an unerri ng ability to transform business requirements into technology solutions I am now looking for a financially sound, ethically strong company with which to lay the capstone of my career and perpetuate a legacy of excellence. Professional Experience Chief Information Officer/CTO - Reach Out Technologies, Clearwater, FL 02/2008 - 12/2009 Responsible for the design, implementation, and overall management of the inform ation technology environment company-wide. This includes the mapping of busines s needs to available technologies, technology and product evaluation and selecti on, contract review and negotiations as well as the implementation of security a nd operating standards and procedures. - Implemented 100% VoIP Contact Center using software based IP PBX and 100% VoIP Contact Center applications for 300 agent center; - Developed Outsourced Contact Center and Hosted Contact Center services to meet the needs of U.S-based customers with inbound, outbound, and bi-directional cal l flow requirements at any volume. - Developed utility-based cost model for Hosted Contact Center Services which dr astically reduced the start-up costs normally associated with opening a contact center; - Designed and implemented a fully redundant, MPLS Network and RDP-based thin cl ient agent connectivity infrastructure reducing capital outlay over traditional architectures by 30%. Client Partner / Custom Solutions Director - Verizon Business, Towson, MD 03/200 6 - 02/2008 Member of the senior leadership team for Verizon's IT outsourcing practice. Res ponsible for development of technical and operational IT outsourcing solutions f or Fortune 500 companies globally, including retail, manufacturing, financial, a nd healthcare. Unique in this organization, I successfully designed, sold, and negotiated contracts for these solutions as well as managing the custom solution development resources across multiple opportunities. - Reduced significant duplication of effort within and between Development and S ales groups by removing sales resources from product groups, reducing and combin ing technical and sales resources into a single unit. Productivity increased mo re than 47% over baseline; - Created new, streamlined, contract documents focused on IT Outsourcing to repl ace the outdated contract documents that many customers complained about. Custo

mer satisfaction with new contract documents and methodology increased significa ntly and contract negotiation times decreased by more than 50%. Senior Solution Architect - AT&T, Florham Park, NJ 04/1999 - 03/2006 Global "Signature Account" leadership role responsible for technical and operati onal design of custom technology and outsourcing solutions for Fortune 100 compa nies globally. Frequently replaced the sales team on opportunities and performe d both technical and sales roles. Played key roles in streamlining the organiza tion. - Integrated systems to allow AT&T internet account holders to utilize the same credentials to securely access dial-up, broadband, and WiFi connections globally ; - Proposed integrating management of servers, routers, switches, etc. into a sin gle management platform at 2 redundant locations in the U.S. versus the various existing specialized locations for an annual savings of approximately $3 Million ; - Sold and negotiated contracts totaling nearly $750 Million in Outsourcing Serv ices and Technology as a result of building and maintaining customer relationshi ps built on trust and honesty; - Developed and delivered solutions involving more than 100 countries Chief Tech. Officer / IT Director - Maimonides Medical Center, Brooklyn, NY 01/1 994 - 04/1999 Tenure included positions as Laboratory Systems Manager, Information Technology Manager, Technology and Operations Director before being offered CTO position. Responsible for mapping business requirements to technology solutions, implement ing and managing security systems, designing future-proof network infrastructure and managing IT operations (including a staff of 31 and an annual budget in ex cess of $13 Million). - Won the Smithsonian/ Computer World award for technology innovation in Healthc are; - Implemented Sunquest Laboratory Information System 3 months ahead of schedule and 23% under budget; - Designed and implemented the first optical high speed backbone in NY Healthcar e including Wireless Networking (still the #3 most wired hospital after 10 years ); - Implemented the first 100% filmless Imaging Center in the U.S.; - Outsourced IT operations to take advantage of the economies of scale provided by a shared resource pool with skill sets that are difficult to retain in New Yo rk. Savings of 27% relative to previous staffing costs; Laboratory Systems Manager - E.I. DuPont de Nemours, Newcastle, DE 02/1989 - 09/ 1993 Responsible for supervision of laboratory systems, support personnel, training, systems troubleshooting, and strategic planning related to system design and imp lementation for DuPont's Polymer Products Division. Managed laboratory staff of 15 full time employees. Prior to the Laboratory Systems Manager position I spent 2 years on the experime ntal manufacturing floor learning the processing of polymer materials and workin g on closed-loop manufacturing control systems to streamline production and decr ease costs. - Development of more reliable materials testing capabilities at extreme tempera tures for DuPont's Polymer Products Division; - Conversion of entire testing lab from manual to computerized testing systems i n 8 months increasing productivity by 30%; - Troubleshooting and redesign of existing test equipment to produce more consis tent results.

Education University of Delaware, Bachelor of Science Program, Civil Engineering, 1986 - 1 990 Technology Experience WAN/LAN * Server/Desktop * IP Telephony * SAN/NAS * Firewall/IDS * Remote Access Areas of Expertise Technical Solution Development Troubleshooting & Problem Resolution Contract Negotiations Consultative/Solution Selling "C-Level" Presentations & Concept Pitches Budget Optimization & Cost Savings Organizational Restructuring Technology ROI Analysis IT Outsourcing & Out-Tasking Deployment Planning and Management Awards Achievement Award for Innovation, E.I. DuPont de Nemours & Co. Outstanding Achievement Award, E.I. DuPont de Nemours & Co. Smithsonian Technology Innovation Award in Healthcare, Maimonides Medical Ctr. AT&T ABS Sales Center VP Achievement Award, AT&T AT&T Achievers Club, AT&T Activities Forest Hill Recreation Council Fast Pitch Softball - Assistant Coach Forest Hill Recreation Council Baseball - Assistant Coach Forest Hill Recreation Council Soccer - Assistant Coach Ancient Free and Accepted Masons - Member of Maryland Lodge #44 Boy Scouts of America - Assistant Scout Master ________________________________________ "The shortest and surest way to live with honor in the world is to be, in realit y, what we would appear to be." ~ Socrates ~