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PROFESSIONAL SUMMARY: Proactive, passionate Project Management Professional with 10+ years in high-v olume academic and government IT environments

ranging from Tech. support to ahan ds-ona full project management. Successfully building and maintaining high performance (Matrix) teams, developin g effective working relationships at all levels and keeping an eye on the all-im portant bottom line. Committed to responsive user support, approaching all issues with patience, flex ibility, a positive attitude, and a sense of urgency. An enthusiastic, adaptabl e performer with a good work ethic, and quick learning ability. a Skilled relationship builder, with a proven track record in managing high-perf ormance teams and partnering with business leaders to achieve a common strategic vision. Well-travelled and adept at working with multinational staff across al l cultures. a Consistent, well-organized and dependable performer who stays on-task and on-t ime despite shifting priorities and tight deadlines. a Highly analytical and resourceful in solving complex problems, striving to ens ure that issues are resolved to the customeras satisfaction. Reputation for turn ing the most difficult customers into service ambassadors. KEY COMPETENCIES: IT Project Management (PMP), MS Office, Project, & Visio expertise Helpdesk & Technical Operations Web skills (Dreamweaver, Fireworks, & HTML) User Training and Meeting Facilitation SLA Management/Vendor Relations Reporting and Metrics Hardware/Software Acquisition Resource Management ITIL Best Practices Client Relationship Management PROFESSIONAL CERTIFICATIONS: PMP a" Project Management Professional, PRINCE2, A+ and Net+ Currently studying for Bachelors Degree in IT PROFESSIONAL EXPERIENCE: University of Virginia, Charlottesville, VA 03/2009 a" present SIS Help Desk Analyst/ IT Support Technician, Snr. 1 year 8 months Help Desk Analyst for launch of new PeopleSoft Student Information System provid ing technical support to faculty, staff and students. After project completion, transferred to a more technical role at Facilities Management Key Accomplishments: a Played major role in PeopleSoft implementation; quickly mastered new product a nd contributed to testing, massive data cleanse and management report setup. Pro vided unparalleled customer support to first-time system users. a Instrumental in development of a comprehensive support knowledgebase. a Included ImageNow and Discoverer applications support. a At Facilities Management, build (both scratch and image) and install Desktop a nd Laptop PCs with Windows 7 and Office 2010. a Cover all Help Desk enquiries from simple password resets to complex implement ations, acting as 1st, 2nd and even 3rd line help including Server, Software, Te lecoms, and AV cover.

a Hardware includes both computers and peripherals, including iPod, iPad, iPhone and Blackberry devices. a Assist with computer and software training, including delivering classroom as well as one-on-one training. a Handle all surplussing of redundant equipment. Environment: Remedy, PeopleSoft, Windows XP, Vista, & 7, VPN, MAC 10.5, Ghost. HorseQuest USA LLC Personal Sabbatical 02/2007 a" 12/2008 1 year 10 months

Rode horseback throughout the USA for charity (see Inclu ded writing a regular column for the local Newspaper, and now running the very s uccessful world-wide interest group aHorse Lovers of the Business Worlda on Link ed In. Test Valley Borough Council, Andover, England Aug 2004-Oct 2006 Principal Project Manager 2 years 2 months Successfully delivered the $2m+ implementation of a suite of property based appl ications, including a complex data transfer from Legacy systems, for a Local Gov ernment body Led and empowered personnel and cost-effectively tracked IT spend. Selected and procured new hardware/software and directed implementation and upgr ade projects through the life cycle. Monitored SLAs and coordinated with network ing and other teams to ensure targets were achieved. Compiled user and performan ce statistics using Crystal Reports and other general survey methodologies. Liai son between third party suppliers and consultants. Key Accomplishments: a Developed a high performing, multi-disciplined Project Team, augmented with ex ternal suppliers, utilising Matrix Management methodologies - a first at TVBC a PRINCE2 framework and PMP methodology used to successfully implement the corpo rate property platform (CPP) based on ESRI GIS software. a At ease developing Information, Business and ICT Strategies; Business Cases; F easibility Studies and Options Evaluations. a Robustly negotiated the overall Supplier contracts that were used to our benef it throughout the Project, resulting in free Consultancy and fiscal improvements . a Developed the concept of a Project Health check at TVBC to focus Project Manag ement on Total Cost of Ownership and ROI, rather than initial implementation exp enditure. a Promoted and expanded the original vision for use of the CPP, delivering addit ional benefits at no extra cost, in addition to reducing the ongoing maintenance charge per user. a Honed skills in people, budget and supplier management a Re-focussed the project management approach at Test Valley - increasing effici ency and effectiveness, particularly in the role and function of Project Boards; Project Management standards, Stakeholder management, and inter-service co-oper ation. Environment: Windows, Citrix, MS Office, Active Directory, Exchange, VNC, RSA Se cure ID PRIOR EXPERIENCE: ICT Support Analyst, Testway Housing Ltd.,Andover, England - 4 years Head of Operations, LDRL, London, England - 7 years Head of Currency Desk, Cantor Fitzgerald, London,

England a" 3 years Equities Dealer, L Messel & Co., London Stock Exchange, England - 4 years TECHNICAL SUMMARY: Platforms: Windows (2k, XP, Vista, & 7), Citrix Thin-Client, Mac OS 10.5 Software: MS Project, MS Office Suite (03, 07 & 10), MS Visio, MS SharePoint, Id ox & ImageNow EDRMs, Remedy & Sunrise Helpdesk software, Active Directory, Excha nge, PeopleSoft, ESRI GIS, AutoCAD, Ghost, NAV, SEP, and Malwarebytes. Other: Blackberry, iPhone, iPod, iPad,1phone, Dell Axim PROFESSIONAL TRAINING: Project Management (PMP, PRINCE2, MSP), Management Program and Supervisor skills , CompTIA A+ & Net+, Dreamweaver/Adobe CS3, Fireworks, HTML. EDUCATION: City University, London, England (2 years undergraduate study, BSc Psychology) C olumbia Southern University, AL (current undergraduate in Bachelors in IT online ).