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VINCENT P. FILAPELLO 8211 Perch Drive Liverpool, NY 13090 315-622-3626 vpfilape@syr.


PROFESSIONAL SUMMARY Ambitious, resourceful Finance, Economics & Accounting Specialist with an MBA and 11+ years success in high-volume claims management. Pivotal technical and leadership resource to leading firms, including Liberty Mutual and Unitrin/Kemper Insurance. Record of achievement with Unitrin/Kemper, promoted to Claims Supervisor and receiving numerous awards for outstanding performance and contributions. Extensive expertise in business process improvement, claims investigation/evaluation, financial analysis, best practices compliance, problem resolution, risk mitigation, staff management and training. * Versatile leader with "big picture" vision and a keen ability to stay on top of all the details. Instrumental in developing systems and processes that streamlined operations, controlled costs, motivated/energized staff and enhanced profit performance. * Innovative contributor and skillful negotiator, with a tenacious focus on goals and the ability to execute on multiple priorities within demanding environments. * Continuously seek innovative ways to improve operating efficiency, through the introduction of new technologies, systems and methods. * Dedicated team builder, passionate about bringing out the best in the people. Solid achievement built on the ability to inspire teamwork and tap into the expertise of subordinates. KEY COMPETENCIES Financial/Investment/Data Analysis Regulatory Compliance Taxes and Business Strategy Business and Ethics Law Project Management Claims Investigation/Settlement Risk Management Corporate Governance Team Leadership/Training/Management Customer Service

PROFESSIONAL CERTIFICATIONS Casualty Claim Law Associate Licensed Independent Adjuster, State of New York PROFESSIONAL EXPERIENCE LIBERTY MUTUAL INSURANCE, Syracuse, NY; 06/2010 - Present SENIOR CLAIM SPECIALIST (Consultant) Investigate, evaluate and settle automobile and general claims throughout a tri-state region for the 5th largest P&C insurance company in the US earning an A.M. Best Co. "A" rating. KEY ACCOMPLISHMENTS: * Assumed total ownership of a backlog of 180 files dispersed among many adjusters. Ensured customers knew they had a personal representative for their claim who would address their issues that were originally lost by numerous

adjusters handling their files. * Rapidly mastered tort laws in 3 additional states: PA, ME and MA. * Leveraged subject matter expertise to properly address standard auto claims as well as complex claims resulting from slips/falls on premises. UNITRIN (formerly Kemper Insurance), Syracuse, NY; 05/1998 04/2009 10 years 11 months TECHNICAL CLAIMS SUPERVISOR (2001 - 2009) / LITIGATION SPECIALIST (1998 - 2001) Driving force in enforcing best claims practices, conducting monthly claim reserve reviews on 100-120 files, and assisting underwriting in improving premium rate analysis. Trained, managed and mentored 6 direct reports in daily claims processing, including material damage claims. KEY ACCOMPLISHMENTS: * Promoted to Supervisory position due to exceptional performance, team leadership and contributions to company's claims management and cost savings. * Awarded for contributions in development and implementation of the successful First Call injury settlement program, lowering bodily injury settlements by 18% and costs by 13%. Trained adjusters to recognize potential bodily injury claimants during initial investigations and make a nominal offer, reducing payouts and legal expenses. * Guaranteed best claims practices through rigorous process of file reviews, using a Web-based program that computed scores based on how compliant adjusters were to best practices in the investigation, evaluation and settlement of claims. * Built a loyal and high-performing team; all 6 direct reports consistently received monthly performance awards and 4 were promoted into leadership roles. Trained direct reports in the handling of material damage claims as well as mentoring them in daily claims handling. * Guided and advised litigation adjusters to achieve the most cost-effective resolution on their no fault suits and arbitrations. * Counseled claims adjusters on bodily injury evaluations between $50K-$300K. Led careful review of loss, such as where the loss occurred, liability and injuries, to determine a proper value of the claim. Claims over $100K were reviewed with a Home Office Technical Claims Technical Specialist, with a focus on resolving claims through arbitration, mediation or settlement. Process resulted in faster, more cost efficient claim resolutions. * Lauded by management and clients for dedication to best practices, fair and equitable claims settlements and effective cost containment. Savings were passed on to policyholders in premium reductions or level premiums from year to year. Reputation for assuring rapid claims contact, investigation and settlement, enabling clients to recover from their loss as quickly as possible. ZURICH PERSONAL INSURANCE COMPANY, Hartford, CT; 10/199701/1998 FIELD SERVICE REPRESENTATIVE

Efficiently appraised and settled 1st and 3rd party automobile and homeowner property claims. KEY ACCOMPLISHMENTS: * As Marketing representative, played central role in launching company's successful reorganization and commitment program. * Acted as company liaison to Agents, skillfully addressed and resolved concerns about claim service. GREAT AMERICAN INSURANCE COMPANY, Syracuse, NY; 02/199110/1997 SENIOR CLAIMS REPRESENTATIVE Evaluated, reserved and settled bodily injury claims up to $100,000. Adjusted New York no-fault claims in accordance with the New York Department of Insurance regulations. KEY ACCOMPLISHMENTS: * Closely monitored defense counsel's activities on litigated claims involving wrongful death, assault and battery, product liability, homeowner liability and uninsured motorist's claims. PROFESSIONAL AFFILIATIONS Arbitration Forum Panel member TECHNOLOGY Windows 7/Vista/XP/98/95, Word, Excel, Access, PowerPoint, Louts Notes EDUCATION Syracuse University, Syracuse, NY M.B.A., Accounting, 2010 G.P.A. 3.67 B.A., Economics, 1989