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Alexander (Sandy) Biggam Critical Program / Project / NPD Manager (630) 240-1804 abfe3a46@westpost.

net Summary I am a hands-on manager with 20+ years of successful programs, operations, techn ology efforts, and professional services delivery. I craft uncommon and perman ent solutions to the toughest problems and management circumstances. I have run and grown multi-million dollar critical programs and businesses. Specialties - PMO, portfolio and critical project management - R & D full life cycle & agile development - Management consulting including business strategy, modeling, and tactics - P & L operations management - Professional / managed services offerings & delivery - M & A feasibility analysis and integration - Customer service & support management - Global competencies & outsourcing - Software, ecommerce, telephony, BI, regulated industry, medical & embedded pro duct development - Advanced analysis including financial, lean six sigma, operations research, BP I, PMP, etc. - Advanced tools including SharePoint Server/Workflow, Project Server/EPM, Visio Premium, SQL Server, Six Sigma, statistics and data visual analysis, financial and cost/budget analysis, SaaS, UML, BPMN, etc. PERITIUS CONSULTING | BAXTER INC. WAUKEGAN, IL - SR MGR 2008 to 2010 Recently, I provided program integration and project management for a highly vis ible and business impacting R&D effort. I served as the Lead Program Integrator focused on achieving cross-disciplined team successes throughout the regulated product life cycle methodology employed. The results were timely approval to l aunch this enhanced, high-quality product release and associated labeling. In the prior program engagement, provided program and project oversight focused on global pharmacovigilance process improvement leveraging change management, co mmunications planning, and IT automated solutions. This project was nominated as the Project Team of the Year by the client. STARTUPS CONSULTING | CHICAGO & MEXICO - PARTNER 2007 to 2008 I provided leadership for a web 2.0 startup in the services sector. This social networking / ecommerce startup was information content focused utilizing the la test web-based technology for specific consumer web 2.0 communities. For a separate startup, I provided VoIP to SME customers in Mexico. Provided as sistance to MVH Telecom in the areas of business planning/process, technology ev aluations, vendor selection/contracts, financial projections, fund-raising, and company asset generation. Assets bought by another firm. ASPECT SOFTWARE | ROCKWELL. LOMBARD, IL - VP OF DEV 2003 to 2007 At Rockwell FirstPoint, I initially provided M&A feasibility analysis consulting . I transitioned to full-time employee as Director of Products and Architecture . Upon merger with Concerto Software and later with Aspect Software, I became V ice President of Development. Led the largest software release in company history (>10M lines of code) with a worldwide development team. This release extended leading product line capabilit ies into web services, VoIP, multimedia and advanced call center functionality. I led product lifecycle processes restructuring and software re-architecture eff orts, attaining web-centric development, open networking, and agile development practices. We achieved higher quality and better predictability of time-to-marke

t schedules utilizing these approaches on affected projects. I also oversaw of fshore outsourced and in-sourced software development overseas, resulting in inc reased development capability, dramatically reduced costs, and global developmen t in nine locations worldwide. STARTUPS CONSULTING | OAKBROOK, IL & TUCSON -PARTNER 2001 to 2003 Safety Dynamics utilizes patented advanced sound recognition software from the U niversity of Southern California for creating advanced acoustic recognition prod ucts including gunshot detection and intruder detection (i.e. broken glass, fenc e rattling, etc.). Products are sold to the Department of Defense and municipali ties. My key roles were to secure and manage the company's first revenue stream s as well as to productize the initial prototypes for this highly recognized sma ll business. At Eqtima, a call center software startup, I led efforts with international M&A to acquire state-of-the-art call center software from a South African firm. I a lso led in-house product management and development efforts. BT-O2 | LONDON - PMO DIRECTOR & VP OF TECHNOLOGY 1999 to 2001 Located in London UK, I helped to grow BT's mobile Internet startup in Genie Int ernet to span 12 European & Asian countries in multiple languages with over 12M subscribers & $120M+ of m.commerce and ecommerce infrastructure. Publicly trad ed O2 was created when British Telecom's Cellnet and Genie Internet combined. Used rapid development and active governance with key partners to create advance d, first time industry mobile Internet solutions including mobile Unified Messag ing, monetized instant messaging, location-based services (LBS), and m-commerce including 24 hour banking. Boosted full-service mobile Internet infrastructure availability from 85% to 99.5% while driving a five-fold increase in performanc e, and significantly reduced costs by implementing quality improvement programs. STERLING SOFTWARE | PLANO & CHICAGO - DIR OF BUS ALLIANCES & PROF SERVICES 19 96 to 1999 I started at Synon, Inc. as the Director of North America Services to drive solu tions-oriented consulting utilizing Synon products and consistently exceeded sal es quotas (over 140%). I designed a ROI model for proposing high-technology sol utions also used by Microsoft. I helped to advance software pattern-based desig n and development within the ISO community. Upon merger with Sterling Software, become the first Director of Business Allian ces, co-created the company's first channel sales program (leveraging enhanced P artner Relationship Management or PRM ecommerce software) and then successfully ran the Midwest region, achieving an annual sales quota in five months utilizing this created channel sales program. TANDEM COMPUTERS | CUPERTINO CA & CHICAGO - DIR OF WW PROF SERVICES Prior to 1 996 At Tandem held roles from a field analyst through regional system manager for th e Midwest. I was the catalyst to start Tandem's first formal quality program a nd organization. My team started and grew Tandem's professional services busine ss from zero to $150 million annually in the US. I moved this business from 80+ % in-sourced delivery to 70+% outsourced in both delivery and sales support. I w as promoted to manage this business worldwide with up to 250 direct line reports and 1,100 FTEs. Rapidly grew a $25M/year software tools business out of Shanghai, China that del ivered 80% gross margins. EDUCATION Purdue University, Ph.D., Industrial Engineering, Computer Science (Studies & th esis completed) M.S., Industrial Engineering, Digital Electronics, Operations Research, Computer Science B.S., Industrial Engineering, Electrical Engineering, Computer Science

INTERESTS - The Family - Advanced studies & research in new technologies & business management - Teaching/mentoring - Volunteering - Golf