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Steven H Lyles 7001 Saint Andrews Road, # 327, Columbia, SC 29212 ________________________________________ slfe506c@westpost.net www.stevenhlyles.

com * Cellular (803)622-9844 Executive, Sales Management, Consultant, Coach, Trainer Qualification Highlights * Steven H. Lyles is an experienced Chamber of Commerce executive with a special ty in membership retention. He served the South Carolina state Chamber of Commer ce for the past 10 years, during which time the South Carolina Chamber of Commer ce became the first state Chamber in the nation to receive the distinguished Acc reditation with Distinction (5-star rating) from the U.S. Chamber of Commerce. * In his leadership role in Member Relations, Steven maintained the best overall retention rates in the Chamber's history. He achieved the South Carolina Chambe r's all-time highest yearly amount of paid membership upgrades in 2006 and 2007, brought about an 84% increase in the membership of the Pinnacle of Leadership p rogram (the Chamber's cornerstone program) and helped establish the CEO Roundtab le level to provide grassroots activism and guidance from some of the Chamber's leading members. * In addition, Steven Lyles is a Certified Coach and Consulting Hypnotherapist, Instructor and Trainer with an emphasis on executive leadership, business develo pment and life coaching. * He is a Certified Practitioner and Licensed Master Practitioner of Neuro-Lingu istic Programming from the prestigious Society of Neuro-Linguistic Programming a nd trains sales professionals and business executives on how to use the principl es of this field of study to improve communications skills and boost their profi ts. * American Chamber of Commerce Executives - Guest Speaker - Annual Convention Th ursday, August 5, 2010 Milwaukee Wisconsin. Topic: "Just because you're an excep tional chamber, it doesn't mean that you don't have member retention challenges. It's your customer service that makes a difference. Hear how some successful ch ambers created a member-focused culture of service that led to outstanding reten tion." * Steven is also co-author (along with Amazon #1 bestselling author and speaker Mike Litman) of a new book on success and personal development titled "Today is Your Day." * Steven Lyles works with clients to help them build their businesses, improve t heir leadership skills, and lead more positive, fulfilling lives. Steven lives i n Columbia, South Carolina with his wife Jennifer. He has traveled to over a doz en countries and is a certified open water scuba diver. Professional Experience Employment History South Carolina Chamber of Commerce, Columbia, South Carolina 2000 to 2010 Renewal Manager Education & Related Trainings Central Carolina College, Sumter USC, Sumter, South Carolina 94-96Business Management Business Management, Marketing Society of Neuro-Linguistic Programming, Orlando FL 05 Neuro-Linguistics Licensed Master Practitioner of NLP & DHE Excellence Quest Inst., Chicago, IL. 2005

Practitioner & Master Practitioner, Neuro-Linguistic Programming National Guild of Hypnotists, Boca Raton, FL 2006 Consulting Hypnotist, Instructor, Trainer Certification Skills * Address all difficult and challenging situations in a non-threatening environm ent, Take control of and jumpstart a stalled career, Talent identification and s elf-actualization, Leadership Development, State-of-the-art creativity and innov ation, Reverse declining performance to increase profitability, Transition and m anagement change, Focus on excellence, Transformational leadership needs, Profit and Survival. * Improve productivity, quality, customer service and shareholder value, Can gai n increased employee commitment and satisfaction, leading to improved retention, Demonstrates to employees that an organization is committed to developing its s taff and helping them improve their skills Supports employees who've been promoted to cope with new responsibilities Helps employees to sort out personal issues that might otherwise impact performa nce at work, Supports other training and development. * Learning to solve own problems Improving managerial and interpersonal skills Having better relationships with colleagues Learning how to identify and act on development needs Having greater confidence Becoming more effective, assertive in dealing with people Having a positive impact on performance Having greater self-awareness and gain of new perspectives Acquiring new skills and abilities Developing greater adaptability to change * Steven's unique expertise and focus is his real-life leadership success. His track record of success is global and his core values of trust, openness, respec t, confidentiality and customer responsiveness ensure that you will get the resu lts you need. Papers Published "NLP Intervention Blog." Steven H Lyles, July 2010. Selected articles can be fo und on my professional blog page http://nlpintervention.com/blog/ "Today is Your Day!" Book, Co-Author Steven H Lyles. Published by Total Coach, January 2010, 281. 51 Top Coaches Share Their Secrets to Life and Professiona l Success. ISBN: 978-0-578-05436-0 Professional Organizations Greater Sumter Chamber of Commerce Lake Murray Chamber of Commerce American Chamber of Commerce Executives Society of Neuro-Linguistic Programming Licenses Licensed Master Practitioner of NLP, Society of Neuro-Linguistic Programming Consulting Hypnotist, Instructor, Trainer, National Guild of Hypnotists Training Mentorship Program, Scott McFall, McFall Consulting, Bismarck, ND Life Coach, & Consulting Training, Total Coach, www.totalcoach.com American Chamber of Commerce Executives, Circle of Champions Presentations

ACCE 2010 Annual Convention, 1.5 hour workshop on "Member-Centric Retention", Am erican Chamber of Commerce Executives Community Involvement Greater Sumter Chamber of Commerce, Sumter, South Carolina Member Lake Murray Chamber of Commerce, Lexington, South Carolina Member