You are on page 1of 2

RAECHEL MOERMOND 3700 State Road 125 * Bethel, OH 45106 rmfe6ef8@westpost.

net * 513-310-70192 TECHNICAL SUPPORT TECHNICIAN NETWORK * HELPDESK * DESKTOP SUPPORT Information Technology Support Specialist experience in a multitude of systems w ithin various industries; able to identify challenges quickly and provide effect ive resolutions. Proficient in user training and support; technology transfer; performance optimization; technology integration; and troubleshooting. Successf ul working in self-managed and team based environments, prioritizing multiple ta sks; and performing under pressure in fast-paced time-sensitive environments. EXPERTISE * * * * * * * * * Fault Identification & Resolution IT Needs Analysis Technical Support Technician Training Network Security Data Integrity Database Management End User Training Network Administration

TECHNICAL EXPERIENCE Platforms: Windows NT, 2000, XP, Vista, 7, Server 2003, Server 2008 Tools: OmniVista, X-Vision, What's Up Gold, Norton Ghost & GhostCast Server, Sym antec Antivirus, Network Flukes Networking: LAN / WAN Administration, Microsoft Office Suite (Word, Excel, Power Point, Outlook) Server Administration: DHCP server and Active Directory Languages: HTML, Access, T-SQL, Java, Javascript PROFESSIONAL EXPERIENCE IS Associate, The Shepherd Color Company, June 2010 - September 2010, Cincinnati , OH Provide information technology support, installation, research and effective sol utions for fourth generation family owned business providing complex inorganic c olor pigments to clients world-wide * Configured and wrote documentation guides for two Wireless Access Points. Sin gle-handedly completed SMC configuration; identified failing in D-Link configura tion able to correct for successful outside contractor access. * Requested by General Manager to research and provide demonstrations of Interac tive White Boards; provided three viable solutions. * After upgrading systems re-wrote documentation for the Drop-In Center and adde d new tool palettes within AutoCad LT2001. * Oversight and complete responsibility for removal of old hardware, installatio n of new computers and all necessary software for the Engineering Department. * Developed a solution for the on-site nurse to be able to print labels for empl oyee annual physicals using InfoPath and two brother label printers Consultant, Robert Half Technology, December 2007 - September 2009, Cincinnati, OH Provided desktop support, helpdesk support, installation, and imaging support fo

r various clients of leading provider of IT project and full-time professional s upport. * Utilized excellent communication skills and quick analytical skills in answeri ng 20 and 40 help desk calls per day; installed up to 40 new computers with user specific software. RAECHEL MOERMOND 3700 State Road 125 * Bethel, OH 45106 Page 2 rmfe6ef8@westpost.net * 513-310-70192 * Utilized Norton Ghost and GhostCast Server to create an image with the core so ftware for Dell Optiplex 760 machines. Imaged up to nine machines at one time w hile keeping accurate and detailed documentation of the process. * Provided hardware support to include replacing monitors and computer hardware including DVD drives, motherboards, and hard drives. * Assisted supervisors from remote locations with various aspects of Enterprise ETime to include entering a new employee, creating badge numbers, and processing reports. * Created user "How-To" guides for Enterprise ETime and provided support and tra ining to supervisors. * Installed scanners and associated firmware on Nextel i355 phones for use with Enterprise ETime. * Configured Windows Mobile Devices to sync with Microsoft Exchange Server Electronics Technician, United States Navy, November 2003 - November 2007 Excelled as Work Center Supervisor, Data Systems Repair Technician and Help Desk Technician. Trained Help Desk Technicians and end users; provided troubleshoot ing and installation support; supervision of network systems and personnel. * Completed over 10 trouble calls from shipboard personnel ranging from software and printer installation, computer hardware issues, and network issues (daily) * Managed the process of troubleshooting computers, ordering parts from SPAWAR, repairing computers, and shipping back parts under warranty to SPAWAR. * Monitored network equipment using X-Vision, Omni-Vista, and What's Up Gold. * Led and supervised technician teams whose responsibilities included data gathe ring and validation for over 2000 network drops. * Organized a "Quick Tip Guide" for Data Systems Repair Technicians, wrote the q ualification requirements to be a Data Systems Repair Technician and trained new Data Systems Repair Technicians. * Scheduled routine maintenance of 22 network switches, two Cisco routers, and 2 0+ servers while assisting in the performance of routine maintenance EDUCATION AND TRAINING Bachelor of Science, Information Technology, Expected Completion 2012 College of Engineering and Applied Sciences, GPA 3.938, Associate of Science, Early Childhood Education Clermont College, GPA 3.869, 2002 University of Cincinnati, Cincinnati, OH Integrated Shipboard Network System Management, Naval Station Everett, 2005 Information Systems Maintenance, School Fleet Training Center, San Diego, 2004 HONORS, AWARDS AND ACCOMPLISHMENTS Flag Letter of Commendation, 2006 * Combat Systems Spotlight Sailor of the Week, 2006 Phi Theta Kappa Society, 2001 * National Society of Collegiate Scholars, 2002 Presidential Student Service Award * Scholar of Promise - America's Promise Tau Alpha Pi National Honor Society, 2009 * Golden Key International Honor Socie ty, 2010