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La’Quilla Washington 104 Hedden Terrace 2B Newark, NJ 07108 (973) 336-7769 washingtonlaquilla33@gmail.

com Qualifications Summary: Highly personable customer service professional with ove r eight years of experience in the account management, claims processing and cus tomer service operations with in the health insurance fields. More than 8 years’ su ccessful experience in customer service and support with recognized strengths in account maintenance, problem-solving, and trouble-shooting. Excellent working knowledge of Internet, WordPerfect, and Microsoft Word. Ability to train, motiva te, and supervise customer service employees. Experience: St James Hospital, Newark, NJ April 2006-January 2008 Medical Biller and Coder • Review and prepare claims for billing submission • Submit claims for reimbursement to insurance companies and Medicare • Assign codes to diseased and treatments for billing purposes • Follow up with patients and providers to settle accounts • Accurately document customer inquiries and actions taken in accordance with depa rtmental quality guidelines to ensure appropriate follow up • Deliver an excellent customer service experience while meeting quality and produ ction standards. • Perform other relevant tasks as assigned by management • Key and code medical and facility claims • HIPPA Compliant

Valley fair Department Store, Irvington, New Jersey January 2005-January 2006 Customer Service Associate • General office duties including filing, faxing, bookkeeping and daily reports. • Managed customer payments. • Investigated and resolved disputes, complaints, and inquires regarding customers’ r turns and purchases Center for Occupational Health, Newark, NJ September 2 003 –July 2004 Medical Assistant • Maintained patients medical records • Arranged for laboratory test. • Performed venipunture. urine drug test, pulmonary function test • Submit claims for claims for reimbursement to insurance companies and Medicare • General office duties including filing, faxing, bookkeeping and daily reports. • Managed customer payments.

Gateway Security, Newark, NJ mber 2001- November 2003 Customer Service/Security Guard • Responsible for implementing security procedures. • Strong interpersonal skills for resolving escalated issues • Created a positive experience for the customers.

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La’Quilla Washington 104 Hedden Terrace 2B Newark, NJ 07108 (973) 732-3396 washingtonlaquilla33@gmail.com

Education Hohokus Rets Nutley, New Jersey 2009 Certificate-Medical Biller and Insurance Coder Drake College of Business Diploma -Medical Assistant Essex County College Psychology Elizabeth, NJ September 2003 Newark, NJ 2002 Academic Diploma

Malcolm X Shabazz High School

Honors Certificates of work ethic, Incentive awards, HIPPA Certified Certifications: Certified coder & insurance specialist (NCCT) References Furnished upon request