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AREA DIRECTOR OF OPERATIONS AND REGIONAL MANAGER Astute, results-driven operations management professional with an impressive rec

ord of accomplishments and leadership experience in managing and directing the s ales, forecasting, budget development, cost control and management development f unctions in diverse, multi-unit environments. Comprehensive and progressive know ledge of the policies, procedures, processes and techniques required to drive sa les and profitability, build top-performing and customer-focused teams, while ac hieving organizational and customer objectives. Dynamic, driven, and versatile t eam leader with exceptional communication skills and the ability to work with di verse groups while inspiring confidence at all levels.

OPERATIONAL SYSTEMS • BUSINESS DEVELOPMENT • CONTRACT ADMINISTRATION • MARKETING INNOVA FULL P&L ACCOUNTABILITY • PROJECT MANAGEMENT • PROFIT OPTIMIZATION • BUSINESS STRATEGY MULTI-UNIT OPERATIONS • CONTRACTOR & SUPPLIER MANAGEMENT • NEW STORE OPENINGS LEADERSHIP TRAINING • PROFESSIONAL GUIDANCE • COST CONTROL • QUALITY CONTROL • Expertise in driving business results through effective sales and marketing stra tegies that enhance market share, revenue growth, and profitability. • Entrepreneurial and business savvy professional experienced in all aspects of re tail and service management. • Effective leader with demonstrated skill in building, training, and leading topperforming teams and fostering positive client and vendor relationships. PROFESSIONAL EXPERIENCE SILVER DINER DEVELOPMENT, INC. | 2001-2010 Area Director of Operations (Southern Virginia Region • 2004-2010) Operating Partner (Virginia Beach, VA • 2002-2004) General Manager (Merrifield, VA • 2001-2002) Manager and Kitchen Manager (Reston, VA • 2001) Provide strategic leadership and operational direction of the Southern Virginia region with full accountability for the preparation and administration of sales budgets, P&L’s and goals for a region generating in excess of $10 million in annual sales. Defined and maintained operational standards and expectations for food qu ality, guest service, food safety, store cleanliness, and financial performance. Accountable for the operations of store locations within the region and responsibility for the performance of 20 managers. • Directed regional financial controls, implemented effective marketing plans, and conducted ongoing management and employee training programs. • Led and oversaw all phases of construction projects for three new store openings from initial site selection through construction and store opening into operati onal readiness. • Exceptional leader and mentor with responsibility for the professional developme nt of General Managers and Operating Partners, management recruitment, and train ing. • Slashed employee turnover by 75% through the delivery of leadership training and professional guidance workshops and programs. FIELDCREST STEEL CORPORATION, Carnegie, PA | 1996-2001 Director of Operations Direct oversight and responsibility for the management and coordination of the d ay-to-day operations of a high volume service center, maintaining close coordina tion between office staff and sales teams to ensure smooth, effective business o perations. Maintained and enforced all workplace and equipment safety compliance regulations. Tracked and reported on all aspects of service center operations, reporting findings to the President and Vice President. • Defined and implemented effective inventory control practices for the organizati on and tracking of an excess of $800,000 in inventory, reducing inventory costs while positioning the company to exceed customer expectations.

• Led the development of effective sales and marketing campaigns and strategies le ading to annual sales of $4 million. SPINNAKER’S RESTAURANTS • 1991-1996 General Manager (Sarasota, FL) Assistant General Manager (Virginia Beach, VA) Manager (Richmond, VA & Murrells Inlet, SC) Managed all aspects of business operations and staff activities, establishing ef fective policies and procedures to streamline and enhance operational strategies . Cultivated positive relationships with food vendors and service providers to e nsure consistent and timely deliveries at the best possible cost to the company. Provided prompt resolution to guest concerns and complaints, maintaining high l evels of customer service to promote and ensure repeat business. • Progressed through several management positions, receiving numerous promotions d uring tenure with the company. • Recipient of “Manager of the Year†award. EDUCATION & PROFESSIONAL DEVELOPMENT The Pennsylvania State University, PA Bachelor of Science • Hotel, Restaurant and Institutional Management Training for Intervention Procedures (TIPS) Certified • ServSafe Food Safety Certifi ed Shades of Harassment Certified • Walt Disney World’s Management Training Internship Prog ram