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Objective Seeking a full-time position in a progressive, successful company where I can ap ply my skills and knowledge to help

provide superior service and solutions to cu stomers while growing both personally and professionally in a healthy work envir onment. Education * Comptia A+ Certificate, Las Vegas, NV * Management Certificate, University of Las Vegas, Las Vegas, NV * MBA with Honors, Regis University, Denver, CO * BS with Honors, Genetics and Cell Biology, Minors in Microbiology and Molecula r Biology, Washington State University, Pullman, WA Work Experience: Boyd Gaming Corporation, June 2007 - Present Internal Auditor * Representing Boyd's interests with internal management. * Performing compliance, gaming, financial, operational and IT audits of busines s operations at various properties. * Evaluating and analyzing processes and systems for compliance with internal an d external policies, procedures and/or regulations. * Evaluating internal controls within the system and notifying Internal Audit ma nagement of deficiencies which might require a change in scope or approach of an audit. * Preparing reports and presentations detailing auditing processes and operation al weaknesses. Ford Motor Credit Company (FMCC), June 1998 - May 2007 Insurance Specialist * Represent FMCC's interests with customers and insurance companies * Negotiate settlements on behalf of FMCC and customers with insurance companies while maintaining a positive relationship * Research and apply local and national insurance laws * Approve settlements and recognize best solutions based on analysis of availabl e reports * Supervise and organize training of new team members Role Model * Coach and council new hires on FMCC policies and procedures * Encourage and motivate employees * Conduct presentations and training lectures * Initiate programs to increase employee satisfaction Skip Tracing Specialist * Research and locate highly mobile customers * Utilize public databases and the internet to gather information * Interview potential sources for leads * Evaluate potential risk versus profit Customer Service Specialist * Manage an account base of 5000+ customers * Negotiate solutions with customers while maintaining a positive ongoing relati onship * Mediate conflict resolutions with difficult situations and hostile customers * Effectively organize and prioritize tasks * Produce payment plans tailored to meet both the customer and FMCC's needs

Volunteer Experience: Institute of Internal Auditors, Las Vegas Chapter, Secretary, Regis University Student Government, Student Representative, * Represented student concerns to the administration of the university Planned Parenthood, Volunteer, * Worked as counselor and educator in a clinic that served a community of over 5 00,000 people Crisis Line, Volunteer, Pullman, WA, * Provided crisis intervention counseling for a multi-state hotline