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Denyse Cratcha 440-729-0902 dcratcha@cchseast.

org PROFESSIONAL SUMMARY Accomplished Diagnostic Imaging Management Professional with diverse clinical, technical, and leadership capabilities; specializes in diagnostic imaging, training, and research. Possesses current knowledge in the technical aspects of patient care in radiology.A take chargei individual with the ability to coordinate multiple resources and projects, evaluate all daily operations of the department, and assist the department personnel in performing all technical and clinical activities. A highly motivated professional with a commitment to outstanding customer service. Communicates effectively at all levels within the organization and is a positive driving force and team player. Key skills include: * CT and MRI Technologist * Quality Driven Leader * Budget Management * Effective Negotiator * Problem Solver * Excellent Communication / Presentation Skills * Researcher * World Class Customer Service * Team Player * MS Office, Mac PROFESSIONAL EXPERIENCE CCF Hillcrest Hospital, Mayfield Hts., OH 2005 - Present Full-service, 424-bed hospital that serves the medical needs of Mayfield Heights and the surrounding communities, including Lake and Geauga counties. CT Clinical Coordinator Managed the department workflow of a 24 / 7 department with 20 employees and 4 Philips CT systems. * Maintain 100% department productivity. Ensure that employees are trained and all credentialing is current. * Spearheaded the first time ever 3D post-processing for CT and CCT Angiography, Virtual Colonography, Orthopedics and Perfusion studies for brain attack. * Participated in multi-functional hospital / ED team for brain attack certification. * Responsible for obtaining the ACR accreditations for all three systems. * Selected as Hospital Training Facilitator for H.E.A.R.T., a service recovery course. UHHS Richmond Hospital, Richmond Hts., OH 2004 - 2005 Full service, community based, acute care teaching hospital. CT and General Radiography Night Technologist Performed CT and x-rays. * Along with CT and x-rays, prepared the department for the next

day by compiling all floor requests for all modalities, printed outpatient schedules and did all morning portable x-ray exams. Precision Diagnostic Imaging, Willoughby Hills, OH 2003 - 2004 Nationally-recognized musculoskeletal and neuroradiological expertise and imaging centers. MRI Technologist Assisted with start-up operations for new outpatient MRI Clinic involving two facilities, specialized in orthopedic radiology / MRI. * Developed the protocols that were to be used on both systems and then fine tuned them. * Assisted with ACR accreditations, modifying protocols defined by ACR and produced hardcopy films devoid of patient information to demonstrate image quality for their examination. * Performed clinical MRI imaging using the Hitachi 0.7T Open Magnet. Philips Medical Systems, Highland Hts., OH 1980 - 2003 Global supplier of diagnostic imaging equipment, information technology and related health care services. Formerly Marconi Medical Systems (Picker International). Clinical Education Manager for CT and Oncology Division 1991 - 2003 Responsible for software upgrades, training of both technicians and customers, and providing training for continuing education credits. * Orchestrated all aspects of global customer training activities. * Participated in product and protocol development, introduction and release process. * Developed and managed capital, overhead and expense budgets in excess of $20M. * Executed leadership and development plans for 30 employees nationwide. * Implemented first off-site customer training programs for customers. * Introduced first nationwide continuing education seminars for customers. * Spearheaded Applications Upgrade sales program, adding annual revenues of $5M. Clinical Education Supervisor for Magnetic Resonance Division 1982 - 1991 * Contributed from sequence / product development to marketing stage for new division. * Developed first customer training programs in MRI technology. * Traveled globally to conduct customer training. * Recruited and trained 12 specialists for growing business needs. * Computed Tomography Clinical Education Specialist. EDUCATION CT and General Radiology Technologist Diploma Huron Road School of Radiologic Technology, East Cleveland, OH

CERTIFICATIONS R.T. (R) (CT) (MR) TRAINING Internal Training at Picker International, Highland Heights, OH: Quality Driven Leadership Picker Problem Solving Process Effective Negotiations Signature Service B.A.S.E. for Sales Excellence Human Asset Management Territory Planning Product Managers Institute, University of Chicago, Chicago, IL