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20301 Grazing Way, Gaithersburg, MD 20886 | (240) 277-8950 | gbff1948@westpo st.

net GRACE BENJAMIN Banking Professional with 10+ years of experience, having held Personal Banker, Senior Teller and Portfolio Management Assistant positions at Bank of America. Documented track record of advancement and roles of increasing responsibility. QUALIFICATION HIGHLIGHTS * Possesses ability to assume various roles within a retail banking financial ce nter, from a customer facing role to a back office position. * Skilled in the preparation of investment action plans, client investment recom mendation letters, performance presentations, quarterly portfolio review presentations and various business letters and correspondence. * Excellent computer skills (possesses word processing certificate); possesses B .A. degree and am fluent in written and spoken French & English. PROFESSIONAL EXPERIENCE US TRUST, BANK OF AMERICA, Chevy Chase, MD Portfolio Management Assistant, 2006 a" 2009 * Responsible for assisting Portfolio Managers at the downtown Chevy Chase Locat ion, a highly valuable financial center with a large number of high net worth individua l and business clients. * Assisted in assembling investment action plans, new account reviews, and other proactive account reviews. * Crafted client investment recommendation letters, performance presentations (b ooklets and electronic media) and presentations for quarterly portfolio review meetings. * Produced a variety of business documents, including client correspondence and letters. * Coordinated sales activities, including calendar management, scheduling client meetings, and directly addressing client phone calls and email correspondence for Portfolio Ma nagers as required. BANK OF AMERICA, Rockville, MD Senior Teller, 2004 a" 2006 * Transitioned to Senior Teller position due to my ability to manage all transac tional operations of the branch and supervision of teller line staff. * Oversaw, trained and managed new tellers at the high traffic retail banking fa cility, including continual re-training of existing teller staff to ensure Bank of Americaas stand ard of customer service excellence. * Assumed role as Vault Custodian, a position that commands a great deal of resp onsibility. * Processed deposits, withdrawals and loan payments.

Customer Service Specialist, 2002 a" 2004 * Assisted Customer Service Manager in overseeing all activities affecting custo mer service and profitability performance of the financial center. Personal Banker, 1998 a" 2002 (Peachtree City, Georgia) * Sold financial products and services to personal and business clients, exceedi ng new personal accounts, investment revenue and business credit goals. * Responsible for the setup and maintenance of deposit/loan accounts. Prior to Banking Career, held Administrative Assistant Positions at the Centers for Disease Control and Prevention and the American Red Cross. Also held Executive Secretary Positi on at the prestigious, 4 Star Hotel Sofitel Mammy Yoko in downtown Freetown, Sierra Leone. EDUCATION GEORGIA STATE UNIVERSITY, Atlanta, GA Diploma in French/English Translation CENTRE UNIVERSITAIRE DaETUDES FRANCAISES, Abidjan, Cote-DaIvoire Diploma in French Language and Civilization UNIVERSITY OF SIERRA LEONE, Freetown, Sierra Leone Bachelor of Arts in Sociology & French (double major) ADDITIONAL SKILLS * Certificate in Word Processing and Computer Applications from Software Trainin g Services Institute; Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)