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Alice L. Isom 74 Berkshire Road * Woodlawn, VA 24381 (276) 236-8885 * aiff1e0c@westpost.

net Transportation Management / Dispatching / Supply Chain Management Versatile and highly accomplished Transportation Manager offering 15 years of successful experience in managing transportation operations with expertise in the trucking industry. Well versed in the planning, scheduling, dispatching, and long-distance transportation of multimillion-dollar merchandise and inventories safely and on time. Hands-on management style with proven ability to coordinate fleet of vehicles and motivate team of skilled workers in performing high-quality work. Safety-conscious professional well versed in OSHA and DOT regulations and able to maintain safe working conditions for employees in a potentially hazardous industry. Strong communication, problem-solving, organizational, and follow-through skills. Build rapport easily at all organizational levels. Possess unique blend of administrative and field experience. Solid reputation for delivering world-class customer service and exceeding industry expectations. * * * * * * * * * * * * * * * * * * Planning & Development Customer Relationship Management Quality Assurance Business Law & Regulatory Compliance Staff Recruiting & Training Project Management Cost Control / Containment Operations Management Supply Chain Analysis Contracts / Permits / Licensing Employee Relations Detail & Deadline Oriented Microsoft Office Performance & Process Improvement Budget Management Report Generation & Documentation Distribution Management Creative Problem Solving

TRANSPORTATION EXPERIENCE J. Lee Transport, Woodlawn, VA 1995 2010 Office Manager / Owner of company involved in the transportation of manufactured homes throughout 3 states. Managed daily business operations in coordinating the transportation of approximately 15 manufactured homes per month to building sites, including supervision of 5 employees. Scheduled homes for delivery and prepared transportation routes for drivers. Carried out various administrative functions, including account management, general ledger, payroll, permits, taxes, scheduling, estimates, customer service, and inventory control. Regulated, tracked, dispatched and recorded all

shipments. Ensured that homes were delivered on time and to customers satisfaction. Maintained continuing education for employees and followed OSHA and DOT guidelines. Handled all scheduling of subcontractors for Clayton Homes. * Exceeded profit goals over 12 consecutive years from 1996 to 2009 with annual sales of $270,000 to $380,000. * Designed and implemented lot designs and layout for 2 Clayton Home lots with 15 to 20 model homes at each site. * Selected, purchased, and maintained $250,000 worth of equipment used to operate business. * Received Customer Satisfaction Awards from Energy Efficient Housing and Clayton Homes over 14 consecutive years, 1996 to 2010. ADDITIONAL EXPERIENCE J. Lee Lawn Service, Woodlawn, VA 2000 Present Owner of seasonal lawn maintenance service. Provide lawn maintenance for residential and commercial customers and oversee work of 2 full-time employees. Timberland Homes, Mount Airy, NC 1992 1995 Sales Manager for company that sold manufactured homes with annual revenues of approximately $6 million. Sold manufactured homes to customers and handled all aspects of transactions, including contract management, bank financing, bank deposits, and warranties. Trained sales representatives in sales process and product knowledge. * Won Sales Performance Awards for annual profits in excess of $1 million over 3 consecutive years, 1993 to 1995. PROFESSIONAL DEVELOPMENT Contractors License, Virginia, West Virginia, North Carolina Key Control for J. Lee Transport and Timberland Homes Key Control for multiple work trucks Valid U.S. Passport Virginia Escort License and Drivers License CIVIC ACTIVITIES Toys for Tots Joy Ranch Childrens Home