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Dianne E.

15 Wyndmoor Court
Depew, New York 14043
(716) 392-1706
An experienced and educated IS professional. A LAN, WAN and wireless Network Ma
nager with strong background in project and systems management within manufactur
ing, health insurance, legal and sales environments. Ability to define problems
, establish facts and draw valid conclusions.
Expertise includes software/hardware installation and modifications, policy and
procedure development, budgeting, project management, security, IT purchasing, r
esearch, personnel training and technical support, trouble shooting of software,
hardware and peripherals.
Technical skills encompass Windows Servers, Citrix Presentation Servers, VMware
and UNIX operating systems, experienced with various word processing, spreadshee
t, database, telecommunications, Internet, email, VOIP telephony, medical, legal
, project management and Microsoft Project Professional, payroll, Visio and grap
hics software programs. Experienced with Windows XP, Vista and Windows 7. Impl
emented and used EDI (Electronic Data Interchange) for Sales and Accounting Depa
rtments. Proven to develop and maintain good working relationships with co-work
ers, clients/customers, vendors and a variety of business professionals.
Try-It Distributing Co., Inc., 4155 Walden Ave, Lancaster, NY 14086 716-651-
Networks Systems Manager (July, 2001 to February 2010)
Nine years of administration and management of systems infrastructure including
backup and recovery, network storage (SAN and NAS), network security, including
Cisco, anti-virus software, security patches, web filtering, anti-spyware/spam s
oftware, Visio systems diagramming and WPA security. Advanced working knowledge
of TCP/IP, Ethernet, DNS and VPN. Maintenance of the Microsoft Domain, DHCP se
rver and Active Directory systems, to include development of disaster recovery p
lans. Responsibility for systems and network performance a" tuning, disk space u
tilization, memory, required server services and event logs. Database administr
ator for SQL server databases and management of the file and print servers. Main
tenance of all servers, switches, access points and routers. Responsible for ov
er 200 desktops, laptops, tablets and PDAs for an Anheuser-Busch equity partner.
Implemented and maintained EDI software for customers such as Target, Rite-Aid,
7-11, and other chains. Knowledge of EDI protocols and have worked with third p
arty EDI vendors such as EDS.
Communications a" Telephony and Voice over IP using Shoretel phone system which
includes over 200 desk phones and the Shoretel VOIP phone server, Fax server, F
irewalls, Proxy Server, Mailfoundry Device, Blackberry BES server and Exchange e
mail server for Outlook. Management of over 235 company cell phones/smart phone
s and accounts, as well as, digital imaging cameras and the in-house Graphics De
partment equipment and software. Oversight of videoconferencing equipment, sate
llite receivers, projection units, and presentations devices. Involvement in co
mpany-wide training and the Human Resources department. Installation and oversi
ght of the payroll and HR hardware and software. Configured and maintained KRON
OS bio-metric time clocks and E-Time hourly time keeping software.
Development of policies and procedures for IS Department and company computer us
ers. User support for advanced report writing, as well as all company software.

Lipsitz Green Scime and Cambria, LLP, Buffalo, New York
Network Systems Administrator (October 1997 to July 2001)
Managed and maintained all hardware, software and peripherals for a major Wester
n New York law firm for almost four years.
Key person for support, installation, troubleshooting and training for Windows o
perating system with 150 Pcas, and 50 printers. Installed and maintained HP-UX
server for accounting and payroll.
Prepared and administrated Computer Department budget, policies, appropriate lic
ensing and contracts.
Worked with Novell Netware and Microsoft Network software. Implemented GroupWis
e email server and software.
Planning, scheduling and coordination of special projects; prepared status repor
Provided support and assistance to remote users in Amherst and Niagara Falls off
Contributing writer to computer column of firm newsletter. Research of new tech
nology and conducted vendor interviews.
Color-Box, Buffalo Division, Buffalo, New York (Company moved out of state)
Computer Department Manager (October 1996 to October 1997)
Management of all computer systems for a manufacturer of packaging for Fisher-Pr
ice products.
Administered Novell LAN, Microsoft products and maintained an IBM RS/6000 server
using AIX.
Support for radio frequency bar code servers, laser scanners, EDI server and all
company software.
Assisted with project planning and management; recommendation of equipment/softw
are required.
Windows 2003 Server Installation and Administration Courses
Citrix Installation and Administration Courses
Windows Network Security Courses
Exchange Administration Courses
A+ Courses
Network+ Courses
Security+ Courses
Microsoft Office Courses
ADP and Ultipro Payroll Courses including SQL Server
GroupWise Administrations Course, IKON
Certified LAN Administrator, OA Systems/New Horizons, Amherst, New York
Novell Netware Administration, IKON, Buffalo, NY
Erie Community College, Williamsville, New York
A.A.S., Technology a" Business/Computer Major
A.A.S., Occupational Therapy Assistant a" Clinical/Psychology Major