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12 Marsh Drive Hilton Head Island, South Carolina 29928

Care Coordinator Discharge Planner Bed Flow Coordinator Care Management
Highly accomplished healthcare professional with previous experience in Care Ma
Expertise in Case Management, Discharge Planning, and Patient Flow Coordination
Proven ability to improved efficiency, quality of care, and patient satisfactio
n levels.
Adept at managing projects, formulating new procedures, and implementing techno
Background includes establishing programs and developing hospital-wide policies
& procedures.
Familiar with managing employee health care, immunization, and infection contro
l compliance.
Excellent problem-solving and training skills, with strong belief in team appro
ach to healthcare.


New York State Nursing License: 427402-1
South Carolina Nursing License: 209357

Cardiovascular Care Coordinator, Strong Memorial Hospital (2005-present)
Serve as Care Coordinator, Discharge Planner, and Geriatric Resource Nurse at 75
0-bed teaching and research medical center. Support 25-bed inpatient department.
Perform discharge risk screening and design discharge plans from admission to f
inal discharge, to reduce patient length of stay. Oversee all patient education
relating to discharge planning. Additionally support KCI wound therapy V.A.C. un
its and home-based wound therapy units. Advocate for patients and families.
Improved efficiency by creating patient discharge folders that include paperwor
k, medication lists, discharge prescriptions, educational materials, and supplie
Enhanced quality of care for geriatric patients by creating activity boxes with
items to assist confused, demented, and/or delirious patients with reorientatio
n and focus.
Recognized on numerous occasions for exceptional work performance.
Personally developed all patient education tools presently in use by unit.
Member of Geriatric Resource Committee and Care Coordinator Committee.
Nominated for 2010 Cardiovascular Clinical Nurse Specialist Award.
Admission Nurse Coordinator / Bed Coordinator, Highland Hospital (2002-2005)
Emergency Room Case Manager at 268-room hospital. Triaged admitted ER patients f
or appropriateness of admission using InterQual criteria. Coordinated all hospit
al admissions, admissions from ER, direct admission, acute-to-acute transfer, PA
CU, and other areas. Placed nursing float pool staff to maximize efficiency. Ens
ured all certifications and competencies up-to-date for home health care technic
ians used by hospital for 1:1 sitting.
Selected to establish and direct hospitals new Utilization Management Review/Qu
ality Utilization of Services Case Manager/Care Coordinator program for all ER a
Reduced ER stays by effectively triaging all at-risk ER patients and provided h
ome care, Protective Service, and nursing home referrals.
Contributed to profitability by increasing financial reimbursement and decreasi
ng insurance denials through more effective ER case management.
Chosen to assist with test implementation of electronic bedboard system. System
proved so efficient it was later implemented at both Strong Memorial Hospital a
nd Highland Hospital.

Lynn May, RN Page 2

HILLSIDE CHILDRENS CENTER, Rochester, New York 1998-2004

Registered Nurse
Managed all patient intake activities at 96-bed residential facility specializin
g in children and teenagers with developmental, behavioral, or criminal issues.
Triaged all injury and health cases. Coordinated twice-weekly health clinics. Ov
ersaw infection control and employee health programs.
Decreased medication errors 87% by updating and revising medication administrat
ion teaching program for non-medical staff members.
Served as Infection Control Specialist. Oversaw program and conducted all relat
ed training. Updated agency immunization policies and procedures.
Employee Health Specialist. Ensured all certifications up to date, and kept up
Maintained regulatory compliance for in-house laboratory by updating policies a
nd procedures.
ST. MARYS HOSPITAL, Rochester, New York 1993-1998
Patient Care Coordinator / Discharge Planner
Carried out care management, discharge planning, and bed flow coordination for H
emodialysis, Orthopedic, Labor & Delivery, Mother-Baby, and Emergency Room units
. Assisted with hospital-wide education programs. Performed Utilization Manageme
nt Reviews and ensured compliance with Quality Utilization of Services protocols
Improved levels of care and efficiency by developing and implementing orientati
on materials, training materials, and institutional policies and procedures.
Implemented highly well-received uniform grief protocol for fetal/newborn death
Created hospitals first Social Work/Care Department policies and procedures.
Developed hospitals first formal new hire orientation program.
Formulated all domestic-child-elder abuse training programs and materials.
Increased profitability by achieving 80% rate of insurance decision overturns.
Implemented process of appealing all insurance denials.
CAREER NOTES: Additional experience includes Registered Nurse, CHN, at PARK RID
GE AT HOME and GENESEE HOME CARE (1992-1999) and Registered Nurse, Neonatal Inte
nsive Care Unit, STRONG MEMORIAL HOSPITAL (1990-1994).
AAS in Nursing (Registered Nurse), Monroe Community College, Rochester, New York
New York State Cosmetology License: 778566
Resolve through Sharing Grief Counselor
Geriatric Nurse Certification training
>60 hours of continuing education in 2010
American Nurses Association
New York State Nurses Association
Genesee Valley Nurses Association
MS Office, CIS Web, Micromedex, University of Rochester Medical Center Provider
Portal, University of Rochester Medical Center Blackboard, Mosby Menses