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ROBERT COLE

221 Somerset Drive * Hewlett, NY 11557


rc10adcf6@westpost.net * 516.429.6065 * 516.569.2458
SENIOR ACCOUNT MANAGEMENT
Telecommunications Solutions / Sales Growth / Relationship Development
Successful sales professional highly adept in managing all facets of the sales p
rocess and proven ability in meeting challenging sales goals. Leverage knowledge
of telecommunications industry and products to create sales package tailored to
clients' environment. Effective as project manager to ensure smooth implementat
ion within budget and timeline. Known for building loyalty among customers.
* Account Development & Acquisition
* Project Planning & Management
* Needs Assessment & Identification
* New Business Development
* Sales Forecasts / Projections * Territory Management & Penetration
* Relationship Building & Management
* Proposal Development
* Executive Presentations
* Sales & Trend Analysis
PROFESSIONAL EXPERIENCE
ONVISOURCE- PLANO TX
Regional Sales Manager 2009 to Present
Penetration of new markets where OnviSource does not have distribution currently
, within the Northeast region. The establishment of realistic sales quotas and m
ethods to attain quotas. Oversee Northeast region territory to grow revenues and
client base for call centers. Performed heavy cold calling to promote products.
Quick response to issues that maintain customer loyalty and business.
Selected accomplishments:
* Cultivate solid customer relations, achieving aggressive sales objectives.
* Product Performance, specifications and engineer solutions.
* Explain and educate applications of products to specific industries and proce
sses.
* Conduct product training and application seminars for resellers and customers,
through both on web X and in the field.
* Establish relationships with Avaya Resellers to add products to portfolio.( AE
S and DevConnect Gold Partner)
* Prospecting as a method of expanding our business
TELEQUEST COMMUNICATION TECHNOLOGIES INC. - New York, NY
Senior Account Executive 2006 to 2009
Grew new business and further penetrated existing accounts by gaining customer c
onfidence and providing telecommunication products and services with multiple ap
plication system designs for diverse client base. Draft proposals and contracts,
oversee installations and follow up with post-sales support.
Selected accomplishments:
* Met $2 million quota with 25% margin, recapturing lost accounts through the bi
d process.
* Assessed customer needs, managed complex projects ensuring time commitments we
re met, and designed Nortel networks and NEC voice and data products, including
PBX, converged products and call-center solutions for multi-site locations.
* Contributed to product / service sales and penetrated assigned region and acco
unts, such as NYC hospitals and major hotels and upscale boutique stores, includ
ing Cartier David Yurman.
* Led planning and project execution to convert traditional TDM voice system to
Voice over IP systems.
* Integrated systems utilizing existing equipment to reduce costs.
SHARED TECHNOLOGIES - New York, NY
Account Executive 1998 to 2005
Identified and pursued new business opportunities and provided responsive accoun
t management to new and existing accounts. Applied consultative sales approach t
o identify customized telecom solutions best suited to environments of Fortune 5
00 companies and government entities. Managed activities from proposal through t
o installation and post-sales support. Prepared sales forecasts.
Selected accomplishments:
* Recaptured lost accounts through bid process.
* Consistently met / surpassed revenue objectives and quotas by defining needs a
nd presenting product / service options to fulfill clients' complex telecommunic
ation needs.
* Designed and sold Nortel networks and NEC voice and data products, including P
BX, converged products and cal-center solutions for multi-site locations.
* Converted traditional TDM voice system to Voiceover IP systems using products
such as Bay networks and Cisco.
EDUCATION AND CREDENTIALS
Associate in Business Administration * Queens College - New York, NY
Fashion Institute of Technology * Associate of Visual Arts
Nortel QSP certified

Cisco SMB Solutions for Account Managers v2.0


Computer Skills: Word, Excel, PowerPoint, Outlook, Photoshop, Illustrator; Windo
ws, Mac OS, and Linux