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JACQUELINE R.

ETZEL
6148 Native Woods Drive
Tampa, Florda 33625
734-751-8830
je10bbf4a@westpost.net
CAREER SUMMARY
A Professional with a track record of success of 25 years of experience in diver
se industries. Demonstrated success in leadership and entrepreneurial roles in
sales, marketing, manufacturing, food service and personnel placement. Recogniz
ed for significant accomplishments in quality, safety, and customer service. Ef
fectively trained, coached, and mentored employees. Expertise in the developmen
t of personnel reference books. Skills include problem solving, customer servic
e, team work, leadership, writing presentations, intervention, creativity, and r
esearch.
PROFESSIONAL EXPERIENCE
Holistic Home Companionship, LLC Faarmington Hills, Michigan 2009 - 2010
Corporate Director
* Interviewed job applicants and evaluated worker performance to recommend perso
nnel actions such as hiring, retention, promotion, transfer and dismissal of wor
kers.
* Supervised 40 employees, scheduled work hours, resolved conflicts, determined
salaries, and payroll.
* Directed Patient care needs working with doctors and family of patient.
* Conferred with administrative personnel and reviewed activity and needs of the
patient, reports to determine bill rates and special needs.
* Managed employment services and business operations of private employment agen
cy.
* Participated in development and utilization of job development methods to prom
ote business for agency.
* Enforced, through subordinate staff, agency policies, procedures and safety ru
les and regulations.
* Investigated and resolved customer complaints.
FUTURE FORCE Services, Inc. Auburn Hills, MI 2007-2008
Sales Executive/Branch Manager
* Interviewed job applicants and evaluated worker performance to recommend perso
nnel actions such as hiring, retention, promotion, transfer and dismissal of wor
kers.
* Supervised 40 employees, scheduled work hours, resolved conflicts, determined
salaries.
* Directed activities of industrial organization to obtain optimum efficiency, e
conomy of operations and maximize production.
* Conferred with administrative personnel and reviewed activity, operating and s
ales reports to determine changes in programs and operations required.
* Managed employment services and business operations of private employment agen
cy.
* Participated in development and utilization of job development methods to prom
ote business for agency.
* Enforced, through subordinate staff, agency policies, procedures and safety ru
les and regulations.
* Investigated and resolved customer complaints.
FORD MOTOR COMPANY, Wayne, MI 1995-2007
Manufacturing Advisor
Led, trained and managed 40 employees. Worked with supervisors and managers to
determine effective remediation techniques to achieve significant improvements i
n productivity.
* Designed and launched the Diversity Council which was adapted corporate wide.
* Conducted training and utilized personal intervention to determine and identif
y the root cause.
* Presented Awards for "Excellence in Quality Products and Production".
* Presented an Award for "Extraordinary, Above and Beyond Contributions Toward H
ealth and Safety".
* Facilitated the launch of 16 products including the New Ford Navigator and Exp
edition.
* Scheduled and conducted training for technical job-related skills to improve i
ndividual work performance.
* Participated in labor relations meetings to resolve issues including quality,
safety and job performance.
* Wrote articles for the monthly employee news letter.
EXECUTIVE ENTREE, INC., West Bloomfield, MI 1992-1995
Owner and Founder
Developed daily business operations procedures, training manuals, and benefit pa
ckages. Responsible for customer sales, accounts payable and receivable.
* Facilitated effective interpersonal communication among employees to improve m
orale and reduce work related problems.
* Set up and facilitated the Accounting / Receivables Department.
* Set up and directed the growth of an effective sales activity.

FUTURE FORCE TEMPORARY HELP SERVICE, Troy, MI 1987-1992


General Manager
Facilitated effective interpersonal communication among employees to improve mor
ale as well as minimize and resolve work related problems for 3,500 employees.
Executed daily operations for ten offices throughout the Detroit Metropolitan Ar
ea. Focus on customer service.
* Created a new organizational structure resulting in efficiencies in the Sales
Department.
* Wrote, designed and produced daily operations procedures, employees training m
anuals, and benefit packages.
* Set up the Accounting / Receivables Department.
* Increased sales by 70% and achieved honors in the "Top 100 Businesses in Michi
gan" for three consecutive years.
PLYMOUTH HILTON, Plymouth, MI 1985-1987
Food & Beverage Director & Assistant General Manager
HOLIDAY INN, Southfield, MI 1982-1985
Director of Sales & Marketing
( Promoted to Plymouth Hilton location ).
ART'S COURTESY CATERING, INC., Livonia, MI 1981-1982
General Manager
Selected accomplishments in food services are the following:
* Supervised 250 employees, scheduled work hours, resolved conflicts, and set sa
laries.
* Presented an award for "Excellent in Service and Sales".
* Increased sales by 65% at the Holiday Inn with honors recognition.
* Set up and facilitated the accounting / receivables Department for Art's Court
esy Catering.
EDUCATION / TRAINING
AS, Business Management / Marketing, Schoolcraft Community College, Livonia, MI
1988
AS, Certified Patient Care Technion / Dorsey Schoos, Farminton Hills, Michigan 2
008
Certificates of completion in the following:
Food Management, Controlling Worker's Compensation
In Search of Excellence Power Sales, Power of Customer Service
The Power of Excellence, and Dale Carnegie.
Selected Ford Motor Company courses:
Certificates of completion in ISO 1400, ISO 1401, Advanced GreenBelt, Ergonomics
, Diversity, Q.P.S. ( Quality Production Systems ), PowerPoint, Excel, SQDCME (
Safety, Quality, Delivery, Cost, Morale, Environmental ), Safety Lock Out, and O
PS ( Operation Production System ).