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Richard Nenno

1504 Tracy Drive


Loveland, CO 80537
(970) 669-7025
(970) 593-8842
rnec6172@westpost.net

Customer Service Professional with over 16 years of business experience in the t


elecom, mortgage lending and manufacturing industries
Skills Summary:
* Over 16 years of various business experience in the telecom, mortgage lending
and manufacturing industries.
* 10 years of experience working in an account project management capacity for a
n AT&T contractor specialized in installing local phone service.
* 5 years experience working the accounting field performing various AR/AP and b
illing functions.
* Possess a background working in the mortgage industry in an Auditor/Junior Clo
ser capacity dealing with loans up to $1M (3 years).
* Possess a B.A., Business with a minor in Accounting.
* Strong customer service skills and background to include extensive internal an
d external customer phone interaction as well as working directly with vendors.
* Skilled in performing various data entry functions.
* Experienced working with various legal documents while in the mortgage field.
Professional Experience:
StarTek (Greeley, CO) 2000 - October 2010
Order Specialist
An AT&T contractor specialized in installing local phone service with hundreds o
f employees.
* Provided businesses on coordinating the installation of local phone service in
their offices (dealt with customers by email and phone).
* Acted in an account project management capacity overseeing the installation of
local phone services to businesses and to include working with various vendors.
* Received order requests, reviewed and validated the accuracy of the informatio
n (data entry).
* Completed customer status calls at various stages of the work in progress.
* Coordinated that orders were completed in the required time frame to include m
onitoring orders for jeopardy status.
* Coordinated and fixed billing issues using various client tools.
* Received "excellent" ratings on a monthly basis from supervisor and consistent
ly met monthly objectives.
* Recipient of various customer service awards during tenure at the company.

Chase Manhattan Mortgage/Mellon Mortgage Company (Denver, CO) 1999 - 2000


Auditor/Junior Closer
A retail and wholesale mortgage company specializing in FHA, conforming and non-
conforming loan products.
* Managed mortgage processing capacity providing administrative support for 50 t
o 75 accounts per week.
* Assisted with compiled and maintained logs and reports on daily and monthly ba
sis.
* Handled incoming and outgoing correspondence of various complexity levels.
* Actively worked with personnel, supervisors and managers adhering to FHA guide
lines and standards.
* Prepared accurate loan packages and delivered to closing department.
* Actively contributed to the department goals for loan volume through efficienc
y, support and service strategy.

Contract Auditor/Junior Closer (Denver, CO) 1996 - 1999


* Worked in a contract capacity through various temporary employment agencies as
a loan representative with such companies such as: National Lender Service, Mat
rix Financial Services, Weyerhaeuser Mortgage Co.
* Responsible for the complete audit review of post-closing residential mortgage
s loans for quality control.
* Actively assisted in many areas of the company to include quality control, sti
pulation clearing and special projects.
* Assignments lasted from 6 months to 1 year.
Previous Employment:
Accounts Receivable Clerk, PARADE PACKAGING (Denver, CO) 1994-1996

Education and Training:


B.A., Business Administration, Columbia College (Denver, CO)

Military:
Honorable Discharge Veteran, US Army
No reserve commitment