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JIM BAUGHMAN

2206 OAKHURST TRAIL


HILLSBOROUGH, NC 27278
Bus: 800.513.7957
Cell: 919.656.4392
Home: 919.241-3419
jbf1a1fa@westpost.net
HTTP://WWW.LINKEDIN.COM/PUB/JIM-BAUGHMAN-MBA/9/A60/111
SUMMARY
Resourceful Operations Manager with extensive experience coordinating daily oper
ations and administration by providing premium support, analysis, and guidance t
o field executives, sales representatives, and internal departments critical to
achieving sales, marketing, and operation objectives. Improves operations, proce
dures, and processes through combined organizational, planning, communicating, r
esearching and analytical abilities. Skilled in coordinating multiple projects a
nd leading new strategic initiatives to accomplish company goals to reduce labor
and supply costs by millions of dollars through system automation and electroni
c process conversion.
Able to balance the needs of upper management and provide excellent customer ser
vice to customers and vendors in field sales, marketing, commercial operations,
and finance. Quickly gains efficiencies in organization structure, culture, and
strategies. Broad management experience implementing a variety of programs cont
ributing to employee development and productivity. Highly effective in partneri
ng with managers in a matrix environment to enhance organizations performance. K
nown for the ability to assess and resolve a wide range of operational issues wi
thin the organization. 3 Silver awards and 9 bronze awards for excellent in cust
omer service and achievement.
Fourteen years of managing operations, employees, and developing business in the
Hospitality industry before moving into Pharmaceutical industry. Known for the
ability to thrive in a fast paced sales and marketing environment by understandi
ng vanguard technologies, applying accumulated knowledge to reduce cost by thous
ands of dollars, and grow any product line in tough market conditions. Excellent
interpersonal and communication skills with the ability to thrive in a strategi
c operation / sales environment.
TECHNICAL EXPERTISE
- HTML, XHTML, People Soft, Oracle, Access, Territory Operations
TECHNICAL PROFICIENCIES
- MS Outlook, Lotus Notes, Word, Excel, PowerPoint, Visio, Hyperion, Mini Tab
PROFESSIONAL EXPERIENCE
GLAXOSMITHKLINE, Durham, NC 1998 - 2010
Commercial Operations Finance
PORTFOLIO SERVICES, POINT Procurement Ordering Specialist 2008 - 2010
Automated shipment eligibility process for 9,000 + sales reps, slashing sample d
estroy costs by millions by creating new SOP processes and procedures, relieving
specialists from making hundreds of manual eligibility changes, which saved tho
usands of dollars of labor cost in distribution, millions of dollars in marketin
g and sales costs.
Oversaw / coordinated ordering availability and distribution of samples, promoti
onal materials, shipment eligibility and compliance for 9000+ sales reps and fie
ld managers.
Accomplishments
- Met all deadlines promptly according to policy and procedure, ensuring complia
nce with FDA regulations.
- Knowledge expert and team member of key strategic lead meetings: Shaped automa
tion of representative shipment eligibility, which streamlined the promotional a
nd sample shipment process.
- Coordinated ordering availability and eligibility of samples and promotional m
aterial for 9,000+ sales reps and field managers in a timely and compliant manne
r, according to company and FDA regulations.
COMMERCIAL OPERATIONS FINANCE, PROMOTIONAL RESOURCES OPERATION ASSOCIATE 2005 -
2008
- Coordinated samples and promotional material availability to field sales force
representatives. Managed and produced (editing and proofreading) and distribut
ed the GSK Sales Connection Newsletter to all GSK sales.
- Monitored shipment eligibility compliance of samples and promotional materials
for all GSK Sales.
- Successfully led and coordinated the conversion of the field newsletter from p
aperback to electronic for both Philadelphia and RTP campuses for all therapeuti
c divisions.
OPERATIONS AND PLANNING SALES ADMINISTRATION COORDINATOR 1998 - 2005
- Communicated all GSK operation and planning email and voice mail to the GSK sa
les force to include marketing and sales communications.
- Developed all GSK sales force communication distribution lists from operations
and planning, marketing, and sales.
- Managed, created, and editor of the GSK bimonthly Sales Connection newsletter
for all GSK sales forces and therapeutic divisions.
- Managed and coordinated all operations and planning national meeting shipments
of promotional sales material for marketing and sales training.
- Bronze and Silver Spirit Awards for Excellence in the completion of communicat
ion projects to include creation of hundreds of therapeutic sales force voicemai
l and email communication distribution lists that could not be created by the sy
stem.
COMMERCIAL OPERATIONS HR COORDINATOR, CONTRACTOR 1997 - 2008
- Managed HR projects for the sales force by coordinating HR initiatives vital t
o sales force changes and realignments.
- Completed several mini projects for HR related to sales force realignment.
CONSUMER AFFAIR ASSOCIATE, CONTRACTOR 1997 - 2007
- Managed compliance inquiries from sales reps, patients, and physicians regardi
ng adverse effects of brand medications, product information, and compliance iss
ues.
- Escalated adverse reports and marketing issues to compliance and public relati
ons management.
- Juggled over 100 customer calls per day from patients, sales reps, and physici
ans related to product inquiries for several product brands.
EDUCATION
- MBA, University of Phoenix, Phoenix, AZ, 2010
- BS, Missouri State, Springfield, MO, 1989
PROFESSIONAL DEVELOPMENT
- Project Management Certification
- Sales Training Programs on Product Brands
- Sample Compliance Training
- Healthcare Provider Training Program
AFFILIATIONS / ASSOCIATIONS / MEMBERSHIPS
- Community Leads Group of Hillsborough, NC
- Bulk REO Portfolio Network
- University of Phoenix Alumni
- Missouri State University Alumni