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Employment History

August 1, 2008- to October 24, 2010 Advance Contact Solutions Inc.


Online DSL Technical Account
TMG Supervisor/ Shift Manager

• Coordinates and participate in the completion of all production standards


and/or makes recommendations for improvements in overall production,
including policies and procedures
• Oversee Operations Supervisor and TMG Specialist’s level of efficiency in
handling their respective agents and delegate certain task that will develop
their leadership, problem solving and decision making skills
• Review and revise reports to determine progress and status to attain
specific objectives
• Develop supervisors/TMG specialist for future advancement when
possible
• Conduct special training sessions for the account’s management team,
focusing on supervisory level product knowledge, leadership, and metric
management
February 10, 2007- to July 31, 2008 Advance Contact Solutions Inc.
Online DSL Technical Account
Senior Quality Assurance Representative/TMG
• Report to Training and Quality Assurance Supervisor with real time
/ daily/ weekly progress/ program status.
• Report any non-compliance or other related issues that have a direct
impact on the quality of the program.
• Conduct Product Specifics Training as needed.

June 10, 2006-February 9, 2007-Advance Contact Solutions Inc.


DSL Technical Account
Quality Assurance Representative/TMG
• Manage all open trouble reports created by the Level 2 agents.
• Keep tract and ensure an accurate and timely resolution of every escalated
issues.
• Review all issues resolved through the ticket they create.

February 10, 2005-June 10, 2006 -Advance Contact Solutions Inc.


Cable TV Account
Customer Service Representative

• Explain Customer bills.


• Provide assistance in technical trouble shooting.
• Provide customer some information and promotion with regards to account.

Dec 2003 – October 5, 2004 Temple Bar and Restaurant


Supervisor
• Maintaining an efficient working staff without compromising service.
• Develop Excellence In Service to our guest.
• Monitor and ensures low variance of product in the bar and kitchen area.

Feb. 2002 – Dec. 2003 Scitec International Inc.


Marketing Manager
• Maintain projected sales quota.
• Represents the company in all seminars.
• Create new contacts and potential clients for the company.
May 2001- Feb. 2002 Pho-Hoa Inc.
Store Supervisor
• Maintaining an efficient working staff without compromising service.
• Ensuring the quality of the foods that are serving must be within the co.
standards.
• Develop Excellence In Service to our guest.
• Achieving the target sales quota of the store.

Jan. 2000 – May 2001 Sound Stage Inc.


Assistant Store Manager
• Responsible in maintaining a 10% labor costing.
• Maintaining the company’s target sales.
• Training new staff in handling customer.

Training/Seminars Attended

• ISO 9001 – 2008 Internal Quality Audit Certification


• ACS Academy : Managing Employee Discipline – May, 2009
• Leadership Development Program (LDP) Stepping Up to Management
(SUM) - Harvard Business School - February 22, to November, 2008
• TM Coaching to Quality - October 22 - 23, 2008
• ACS Academy : Problem Solving Work Shop - August 14 - 15, 2008
• ACS Academy : Basic Communication Skills - March 27-28, 2008
• ACES Program - Business Profitability - February 29, 2008
• Effective Presentation Skills Workshop - July 28-29, 2007
• Total Quality Management Seminar - November, 2003

Educational Background

1991 - 1995 University of the Philippines at Los Banos


B.S. Agriculture

1987 – 1991 Manila Science High School Manila

1987 St. Joseph’s College Quezon City