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IBM Corporate Service Corps (CSC) Kenya Team1 Sub Team 3

Addressing ICT Entrepreneurship Empowerment in response to Statement of Work on Technologies and Management Tools for Digital Villages Final Report October 15th, 2010

IBM Corporate Service Corps in Kenya ICT Entrepreneurship Empowerment

Table of Contents
1 2 Executive Summary Sub Team 3 Assignment Overview 2.1 2.2 2.3 2.4 2.5 3 4 Sub Team 3 IBM IBM in Kenya Corporate Services Corps (CSC) CSC In Kenya 3 5 5 6 7 7 8 9 11 11 17 18 21 23 23 28 32 32 32

Key Observations Recommendation 4.1 4.2 4.3 4.4 Standardisation of technical platform Standardisation of business processes Enablement beyond initial training Definition of a continuous support framework on technical and business topics

Appendix A: Tools & Templates Pasha Customer Pasha Manager KICTB Central Support and Pasha Managers Appendix B: ICT Entrepreneurship Enhancements Appendix C: Enablement Roadmap Template

IBM Corporation | October 16, 2010

IBM Corporate Service Corps in Kenya ICT Entrepreneurship Empowerment

Executive Summary
The IBM CSC Kenya 1 Team was assigned the work of defining a strategy, identifying key IT enabled services and creating an enablement plan for the Digital Villages Project, as envisioned by the Kenya ICT Board (KICTB). The Digital Village Project supports Kenyas Vision 2030 and addresses the disparity between urban and rural areas through Government e-services delivery, ICT training and enablement and job creation and revenue generation. The Digital Village ecosystem includes various CBOs (Community Based Organisations) , NGOs, Telcos, churches, co-operatives, development partners, cyber-cafs and Pasha centres. The Pasha centres are a critical subset of the Digital Village Project and are supposed to be the flagship/centre of excellence for other Digital Villages to emulate. They are also expected to have distinct and influential role in overall Digital Village strategy. The Pasha centres are driven by KICTB and funded by the World Bank. The target is to have 210 Pasha centres by the end of 2012 (one per constituency). The IBM CSC Kenya 1 Team consists of 11 team members, who were divided into three subgroups to achieve the objective defined above:

Sub Team 1: Strategic Positioning of Digital Villages as Centres for Rural Empowerment and Development Sub Team 2: Strategic Framework: Rural IT Enabled Services (ITES) for Digital Villages Sub Team 3: Empowering Entrepreneurs to Successfully Operate their Digital Villages

IBM Corporation | October 16, 2010

IBM Corporate Service Corps in Kenya ICT Entrepreneurship Empowerment

The three sub teams, aided by the NGO partner Digital Opportunity Trust (DOT) and IBM East Africa, spent 4 weeks in Machakos, Kenya. During their stay, they interacted closely with members from KICTB as well as Pasha centre owners for data collection. Each team used different methods to define their own set of recommendations. The recommendations provided by sub team 3 revolved around the following points:

For the Pasha centres to overcome the competition offered by the other Digital Villages, they need to differentiate themselves via quality and services offered Central support and enablement on technical and business topics is required to support growth to advanced centres providing complex services

The key recommendations provided by sub team 3 were the following:

Standardisation of Technical Platform Guidelines should be defined to standardise the workstation software between centres, in order to provide a consistent customer experience, simplify technical support, and support the expansion of bouquet of service to advanced centres New or recent quality hardware should be acquired using KICTB support and the revolving fund provided by World Bank, to improve customer experience and reduce power consumption

Standardisation of Business Processes Business processes should be standardised through training, supported by a common toolset made of software and templates, in order to support the growth of business to advanced centres and allow the creation of a community of managers with similar practices

Empowerment beyond initial training An enablement roadmap should be defined for development of entrepreneurship and technical skills. The existing ICT Entrepreneurship training should be expanded and converted to online self-paced modules and additional optional technical and business enablement should be provided. Also ICT Entrepreneurship trainers should participate in a longer mentoring program to ensure quality of instructors

Definition of a continuous support framework Continuous support is required for enablement beyond training. A central support structure should be available for technical issues. A Pasha Managers community should be encouraged to provide support and best practices on business topics such as marketing, finance and HR. A mentoring program could be set up between ICT entrepreneurs

IBM Corporation | October 16, 2010

IBM Corporate Service Corps in Kenya ICT Entrepreneurship Empowerment

Sub Team 3 Assignment Overview


Sub team 3 was tasked with reviewing and proposing tools and training to support the Digital Village initiative championed by the Ministry of Information and Communications (MoIC). This initiative is specifically aimed at developing local level entrepreneurship in digital villages in the rural areas as centres for development. This project included evaluation of software, programs and tools as a well as training programs on the technologies. The technologies will provide a wide range of services to digital villages including content creation platforms, sustainable management tools for entrepreneurs, data capture tools and so on.

2.1

Sub Team 3
Sub team 3 was comprised of the following IBM Corporate Service Corps (CSC) Kenya team 1 members: Name Country Job Title Expertise and skill Technical training, project planning, content creation

Cheryl Thrailkill

United States of America

Technical Sales Enablement

Los Guillemaille

France

Managing Consultant, SAP Practice

Business process design and ERP in supply chain areas Process workflows, team and people management, business controls oriented Manage PMR delivery and customer escalations for some components of IBM Java Support

Rafael Lavezzo dos Santos

Brazil

Customer Fulfillment Team Lead

Rajni Singh

India

Level 3 Support Manager for IBM Java

IBM Corporation | October 16, 2010

IBM Corporate Service Corps in Kenya ICT Entrepreneurship Empowerment

2.2

IBM
IBM (International Business Machine) was incorporated in the United States of America in 1911. Today, IBM has more than 407,000 employees in over 200 countries, with an extensive suite of Information Technology products and services and revenues of over $103.6 billion. IBMs business is based on some values which go to the very core of how things are done. We at IBM believe very strongly in:

Trust and Personal Responsibility in all Relationships Dedication to Every Client's Success Innovation that Matters for our company and the worlds

IBM is organized to address the realities of todays business and IT marketplace. Our primary business operations include the following:

Services Technology Hardware Software Research Financing

IBM Corporation | October 16, 2010

IBM Corporate Service Corps in Kenya ICT Entrepreneurship Empowerment

2.3

IBM in Kenya
Kenya is the fastest growing country in East Africa, with a predicted GDP growth of 4.2% for 2010. The Kenyan government has a pro-business stance, with foreign investors receiving the same treatment as locals. This has helped Kenya show better resilience to the otherwise tough economic conditions of the recent past, compared to its other sub-Saharan African neighbours. IBM Kenya is the regional hub of IBM East Africa, which is a fully fledged subsidiary of IBM Corporation and constitutes of Kenya, Tanzania, Uganda, Ethiopia, Rwanda and Burundi. IBM conducts its operations in Kenya (and the rest of East Arica) through Business Partners (3 tier 1 and 14 tier 2 partners). The East African team has about 28 people across GTS, SWG, STG and S&D. The top 3 business priorities for IBM in Kenya are: 1. Geographic expansion 2. Grow revenue 3. Develop relationships with key influencers The main industries for IBM Kenya are: 1. Telco: Mobile telecommunications operators are actively involved in the growth of other sub sectors in the ICT industry in Kenya 2. Financial Services Sector: Kenya has a well developed banking sector and a fast growing insurance sector. 3. Government: The Kenyan Government aims to digitize all government departments in order to improve operational efficiency and service delivery to citizens. The Kenya ICT board is the largest influencing body in the Government Sector. IBM involvement with ICT Board and the Government of Kenya (GoK) is in the following areas: 1. Infrastructure of the National Data Centre 2. Lotus Notes as the email platform for the government departments 3. Partnerships in ICT Board Events and e-government activities IBM is making an attempt through the CSC program to help the ICT Board in its current focus of optimization of existing IT investments. This partnership feeds directly into the Digital Villages Project which is part of the Vision 2030 for the Government of Kenya.

2.4

Corporate Services Corps (CSC)


The Corporate Service Corps is an IBM leadership social give-back initiative. It is designed to expose high performing IBM employees to doing business in emerging markets, diverse cultures, global teams, and complex policy environments. The Corporate Service Corps (CSC) Program is integrated with IBM's global business strategy and is intended to help enhance global economic and social development and build the leadership skills of IBM employees as global citizens. The CSC program focuses on several priorities including but not limited to: 1. Economic development and innovation

IBM Corporation | October 16, 2010

IBM Corporate Service Corps in Kenya ICT Entrepreneurship Empowerment


2. Raising global standards in education 3. Broadening cultural awareness 4. Promoting openness and transparency The Corporate Service Corps program brings together teams of IBM leaders with a diverse set of skills from around the world and different business units. These teams are placed in growth markets to tackle important social and economic issues in collaboration with Non-Government Organization (NGO) partners from around the world. These IBMers are assigned to work on projects of significant value in different countries with four weeks of the project taking place in country. These teams are expected to tackle real societal, educational and economic challenges, while at the same time experiencing a diverse cultural perspective and enhancing their skills and leadership.

2.5

CSC In Kenya
Digital Opportunity Trust (DOT) has been selected by IBM as a global implementation partner for the CSC program. They have partnered with IBM in Turkey, China, Egypt, and now in Kenya to implement the CSC program. In Kenya, DOT is working with the Ministry of Information and Communication and the Kenya ICT Board as in-country implementation partners. DOT will place IBM leaders with Kenyan stakeholders to work with the Ministry of Information and Communication and the ICT Board on Kenyas Digital Villages strategy. Currently, three perspectives for work on digital villages have been identified: 1. Strategic - developing a national strategic plan for digital villages 2. Tactical - rural business process outsourcing 3. Operational technologies, tools, software and management entrepreneurship in Digital Villages for sustainability as well as marketing

Potential project assignments correspond with priority areas identified for the IBM Corporate Service Corps program in Kenya. These priority areas include, but are not limited to: 1. Local governance and community economic development 2. Private-public-NGO collaborations to support economic and social development 3. Entrepreneurship and small business support and training 4. Energy and environment 5. Access to IT and digital development

IBM Corporation | October 16, 2010

IBM Corporate Service Corps in Kenya ICT Entrepreneurship Empowerment

Key Observations
This section focuses on the current situation as assessed by Sub Team 3. Three key areas were assessed:

Centre infrastructure Existing support Current business processes

This assessment is based on interviews conducted with key stakeholders and detailed review of existing ICT Entrepreneurship training materials. The interviews were conducted over a two month time span with various stakeholders including:

Digital Opportunity Trust (DOT) associates Kenya ICT Board (KICTB) members Intelecon consultants Digital Village/Pasha centre managers in Meru, Kangundo, Mukuru Slum and Excel Girls High School

The interviews with the Digital Village/Pasha centre managers were conducted onsite. This interaction gave Sub Team 3 the ability to evaluate the existing infrastructure first hand. The key findings for infrastructure and support include:

Second hand hardware received mostly through donations Diversity of software used Windows or Linux OS (no platform standardization) Internet Explorer or Firefox web browser MSN messenger, Yahoo messenger, Skype or other messaging software Microsoft Office or Open Office suites Free antivirus such as Avast, Antivir or none

Internet connection through ADSL or radio integrated in a LAN, no Wifi or Wimax Training and support received Initial KICTB training received in Meru and Mukura Pasha centres, sufficient to start up Ongoing support through weekly calls between pilots Pasha centres and KICTB

IBM Corporation | October 16, 2010

IBM Corporate Service Corps in Kenya ICT Entrepreneurship Empowerment

During the interviews, Sub Team 3 focused on six business process areas:

Business planning Marketing and sales Operations and customer service Technology Accounting and finance Human resources

The business process assessment includes findings, feedback received, and an assessment of the current situation. For each area, a state of readiness is indicated. A ready state of green means the area is sufficiently covered with the existing tools and training. A ready state of yellow means the area is partially covered, but needs enhancements. A ready state of red means the area needs significant enhancements.

Findings and feedback received Business planning KICTB / Intelecon template exists Evaluation of existing training indicates areas with deficiencies Marketing and Sales Skill demonstrated in Meru and Kangundo: differentiation through branding (Pasha logo) and quality (ADSL) at a price aligned with competitors Paper registry used for tracking time and billing customers in Meru and Kangundo Missing information on eGovernement services available to market in Meru Technology Skill demonstrated, internal staff manage hardware and software maintenance Many different software used Accounting and Finance Human Resources Accounting done in Excel in Meru and Kangundo Missing guidelines on hiring and defining salaries

Assessment Existing training to be enhanced To be reassessed after first round of business plan review with banks Consistent branding should be defined Value proposition of Pasha centre should be reinforced (differentiation by quality) Tools or templates required to support the services provided Enablement to be provided on eGovernement services Central support and enablement required to support growth to Advanced Pasha centre Tools or template required to support growth to Advanced Pasha centre Tools or template would help to support growth to Advanced Pasha centre

Operations and customer service

IBM Corporation | October 16, 2010

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Recommendation
This section focuses on the overall recommendations of the team. It has been divided into four primary categories:

Standardization of technical platform Standardization of business processes Enablement beyond initial training Definition of a continuous support framework on technical and business topics

4.1

Standardisation of technical platform


We recommend that KICTB define guidelines for all the Pasha centres to deploy a standard set of software on their machines. This standardisation will help in the following ways:

It will provide a consistent customer experience across Pasha centres, regardless of the location of the Pasha centre The task of providing technical support to all the Pasha centres from a common body will be much simpler if all the Pasha centres use the same set of software. It will be easier to expand the bouquet of services offered by the Pasha centres when they grow to Advanced Pasha centres

There is also a need to upgrade the existing quality of hardware available in the Pasha centres. The Pasha centres should work towards acquiring new and recent quality hardware with the support of KICTB, and using the revolving fund provided to them for starting or upgrading their centres. Good quality of hardware will help in the following ways:

It will go a long way in improving the customer experience, in terms of speed with which any computer related services can be accessed by the user Reduce power consumption, which will directly translate to lesser electricity bills The maintenance costs will be much lesser if the hardware is recent.

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Software selection matrix We defined a set of parameters to be considered during our survey of tools, so that we can arrive at the right tool selection for a particular category. The following is the list of criteria, with possible options, which were used for selection of tools:

Architecture Windows / Linux standalone: The complete workstation toolset should be available for both operating systems Web based: Preferred solution for quick roll out in centres with low IT skills Client / server on premise: With heavyweight or web client

License Free or open source software: Preferred Commercial software: With moderate license price

Language Swahili and English English only

Support Editor based, with assessment of level of support provided Community based, with assessment of size of community and level of activity Evaluated as High / Medium / Low

Training and documentation Availability of detailed documentation for use and training Evaluated as High / Medium / Low

Breadth and Depth of Functionality Evaluated as High / Medium / Low

Ease of use Evaluated for Power users or Beginners

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Tools and templates categories The categories for tools and templates were determined, keeping in mind the following profiles of users:

Pasha Centre Customer Pasha Centre Manager Central Support and Pasha Managers: The Central Support could be provided by KICTB directly or by a third party outsourced organization

The following chart shows the categories of tools and templates recommended for the user profiles mentioned above. More details about the tools recommended under each category have been provided in the later part of the document.

Proposed Tools and Templates Categories


Pasha Customer Pasha Manager Central Support

Office suite Web browser Instant messaging, VoIP and Video Publishing Imaging Audio and Video Video Recording CD Burning

Cyber Cafe Management Wireless Hotspot Management Collaboration Web site development Community content eCommerce Survey software

Internet Radio and TV Antivirus Business Planning Marketing and Sales Accounting and Finance Human Resources

Community content Collaboration eLearning Video conferencing Remote access IT asset management Network management Issue management

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IBM Corporate Service Corps in Kenya ICT Entrepreneurship Empowerment

Recommended tools by user profiles The complete list of tools studied with evaluation, comments and homepage URL is provided in Appendix A. Pasha Customer

Office suite Open Office with Swahili locale and dictionary

Web browser Mozilla Firefox with Swahili locale

Instant messaging, Voice over IP and Video Google Chat, free, plugin available for voice and video

Publishing Scribus, open source equivalent to Adobe Pagemaker

Imaging GIMP for pictures editing, open source equivalent to Photoshop Inkscape for vector image and banners, open source equivalent to Adobe Illustrator

Audio and Video Player VLC player, open source versatile media player

Video Recording Windows Movie Maker for Windows, free Kino for Linux, open source

CD Burning Final Burner Free for Windows, free K3B for Linux, open source

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Pasha Manager

Cyber Cafe Management Cyber Cafe Pro for Windows, free with ads, include point of sale and employee timesheet management Mkahama for Linux, open source solution for management of both Windows and Linux workstation

Wireless Hotspot Management Hot Spot System, revenue sharing, web based solution only requiring installation of a specific firmware on a wireless router Zeroshell, open source solution requiring a Linux server

Web site for collaboration Google Apps / Sites / Groups, already used by KICTB

Web site development easyPHP, complete open source web development suite including Apache, PHP, MySQL and support for plugin such as Joomla

Web site for community content Joomla, open source content management system, already used by KICTB

Web site for eCommerce Shop Factory eTrader, web based design tool and hosting provider

Survey software Surveymonkey, web based solution with free limited version Limesurvey, open source Linux solution

Internet Radio and TV Youtube, web based Icecast, server based alternative allowing local broadcasting through Wifi or Wimax without internet connexion

Antivirus Avast for Windows

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IBM Corporate Service Corps in Kenya ICT Entrepreneurship Empowerment

Central Support and Pasha Managers

Web site for community content Joomla, open source content management system, already used by KICTB

Web site for collaboration Google Apps / Sites / Groups, already used by KICTB

eLearning Moodle, open source training management system already used by KICTB

Videoconferencing Webex, web based solution already used by KICTB LotusLive, alternative solution

Remote access and Desktop sharing TightVNC, open source server based solution

IT Asset Management Spiceworks, free with ads web based solution SME toolkit template, to be used pending Spiceworks roll out

Network Management Spiceworks, free with ads web based solution

Issue Management (ticketing) Spiceworks, free with ads web based solution

IBM Corporation | October 16, 2010

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IBM Corporate Service Corps in Kenya ICT Entrepreneurship Empowerment

4.2

Standardisation of business processes


Business processes should be standardised through training supported by a common toolset made of software and templates in order to:

Support the growth of business to Advanced Pasha centres Allow the creation of a community of Pasha Managers with similar practices

The complete list of tools and templates studied with evaluation, comments and homepage URL is provided in Appendix A. Tools and templates recommendations by business area are:

Business Planning The already existing business plan template provided by KICTB can be completed by tools and templates from SME toolkit Sample business plans Business plan checklist Starting a new business checklist

Marketing and Sales For online communications and advertisement, a simple and efficient method is to use the popular social networks in Kenya: Facebook Twitter

For paper communications and advertisement, generic template should be created with Pasha logo for Marketing poster and billboards Office stationary (letter, fax)

Accounting and Finance An accounting software is required to keep track of revenues and expense in a more organised way than with the current paper register and Excel spreadsheet Turbocash v3: Windows, open source, already used in Kenya and with commercial support provided from South Africa GNU cash: Linux, open source

Human Resources Due to the small number of employees in Pasha centres, dedicated tool will not be required. Templates from SME toolkit are suggested for the following use Employee payroll Employee attendance and working hours (also covered by Cyber Caf Management Tool) Hiring tool

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4.3

Enablement beyond initial training


The third key recommendation is to extend the enablement of the ICT entrepreneurs beyond the initial training. This goal can be accomplished by enhancing existing material, creating new material, leveraging material from other sources and improving the Train-The-Trainer program. The current ICT Entrepreneurship training provides a good framework, but can be enhanced to provide more depth and breadth. The following changes to the existing ICT Entrepreneurship training should be implemented:

Clearly state the objectives of the class and each module Standardize the module format Reorder modules/topics Enhance existing modules Add new modules

Defining clear objectives within a course is a best practice that helps ensure expectations are met. The objectives should be written such that the students know what they will be able to do after completing the class and each module. Here is an example of a course abstract with objectives: The ICT Entrepreneurship Training programme is designed to prepare motivated ICT focused entrepreneurs to run a flagship digital village centre. The training programme will cover an overview of the KICTB and Pasha Initiative and the following key areas required to run an ICT business:

Entrepreneurship & Self Employment Characteristics of Successful Entrepreneurs Business Creation Record Keeping In Small Business Quality & Research Legal Aspects of Businesses Human Resources Marketing and Communications Accounting Sources of Finance Business Planning

Upon completion of this training programme the student will be able to:

Explain the Pasha centre initiative List the key characteristics of an entrepreneur Describe the process of creating a business Manage a small business Apply knowledge and skills in recording financial information in electronically generated business records Apply research findings to decision making and planning in business

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Write a business plan

An abstract such as shown in this example can be used in advertisements for the training class and as an introductory when the class is taught. The following approach with objectives should be used for each individual module. When writing objectives for a class or module, actions words describing exactly what the student will be able to do should be used. Standardization of the module format will improve the student experience and simplify the transition to online training modules. For example, each module should have a similar flow which includes an introduction, list of objectives and an estimated delivery time each section in the module will take to complete. Again this approach helps set the expectations of the students. Another recommendation is to incorporate the instructor slides into the student guide. This step can be accomplished by simply printing the slides as part of the student guide package or integrated into each module. The advantage to integrating the slides into each module is the students can see the slide and the explanation of the slide material beneath it in the guide. This approach is very useful for selfstudy and will simplify the transition to online modules. The remaining enhancements to the ICT Entrepreneurship training material focus on updating the flow and enhancing the content. As mentioned earlier, the current training is a good framework. However, it can be improved. Modifying the flow so the concepts build on each other will help improve student understanding of the concepts being taught. During the assessment period, it was determined that additional material was needed by the students. Appendix B provides a complete list of the recommended enhancements to the training material including a new flow to the module topics. Beyond enhancing the material itself focus should be placed on improving the quality of instructors. Feedback during the assessment period indicated a varying degree of quality between instructors. To close this gap an instructor mentoring programme should be implemented. New instructors should be assigned a certified instructor as a mentor. Instructors-in-training should attend a class being taught by a certified instructor. In addition, when an instructor-in-training delivers their first training class, they should be shadowed by a certified instructor.

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In addition to enhancing the existing ICT Entrepreneurship Training Programme, new enablement material should be created or leveraged to supplement the class. This material set should include resources that provide enablement on the following topics:

Fundamental computer skills Computer terms Fundamental Microsoft Windows and Linux concepts Basic computer troubleshooting Word processing Spreadsheet usage Web browsing Digital media

Advanced computer skills Hardware, software and network concepts including a buying guide http://tips4pc.com/computer_tips_and_tricks/computer_buying_tips.htm http://reviews.cnet.com/desktop-computer-buying-guide/ Workstation administration Network and wireless networking (LAN, firewall, internet, wifi, wimax) Graphics design Web design

IT Enabled Services eGovernment services eBanking services

Specific class and material recommendations have not been provided within this scope of work, but could be considered for the next CSC Kenya team assignment. When determining the material recommendations, use a broad scope for the selection criteria. This enablement material can be instructor-led classes, self-paced online modules or additional reading material. To assist the ICT entrepreneurs in determining the correct training classes and material to review, an enablement roadmap should be created. An enablement roadmap is a flow diagram that is used to visually explain to the trainees what enablement is needed to acquire the skills. An example roadmap template is provided in Appendix C. The enablement roadmap should be augmented with assessment tests to ensure the entrepreneurs have successfully attained the skills.

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4.4

Definition of a continuous support framework on technical and business topics


In order to maximise the success of Pasha centres, initial and additional training must be completed by a continuous support framework catering for the diversity and complexity of the issues faced by Pasha Managers, on technical and business topics. A technical support component is integrated in the Pasha Programme and planned to be outsourced. To keep a single point of access for Pasha Managers around Pasha Programme and to avoid vendor lock-in with the selected outsourcing provider, the tools and processes required for the technical support should be chosen by KICTB and implemented whenever possible on the Pasha Portal. Proposal for the main piece of software required to run a central support have been included in the tool selection part of the technical standardisation area of focus. Additionally wiki pages should be created for recurring issues and frequently asked questions, as well as for the software included in the Pasha start up kit to allow Pasha Managers to comment on it and share their experience The technical support component must be completed by business oriented support for areas such as Accounting, Marketing or HR. With the standardisation of technical platform and business processes across Pasha centres, a community of entrepreneurs with similar practices can be created. This community could be centred around Pasha Portal using tools such as a forum to raise questions, wiki pages to present best practices, web conferences to give feedback on what is working or not working well. The community could be initially led by the trainers of entrepreneurship course and then by senior and successful Pasha Manager. Additionally a mentoring scheme could be set up between senior entrepreneurs and less experienced ones. Rewards for participation could be provided by announcement of most active contributors and eventually gift software or free month of technical support subscription

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Pasha Centre Start-up Kit The list of recommended tools and templates could be consolidated in a Pasha Centre Start-up kit allowing new Pasha Manager to find in a single place everything they need to start their business. It could be added to the Pasha Portal in wiki pages and periodically on a CD / DVD that could be given to entrepreneurs receiving the grant. The organization of the Pasha Centre Start-up kit could use the same categories used for the analysis, except for the central support tools:

Software for Pasha Customer workstations For Microsoft Windows For Linux

IT Software for Pasha Manager For Microsoft Windows For Linux

Management tools and templates for Pasha Manager Business planning Marketing and Sales Operations and Customer service Accounting and Finance Human Resources

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Appendix A: Tools & Templates


The complete list of tools and templates analyzed is included in this appendix, with the evaluation criteria, reference URL and comments. The recommendations are colour coded with the following rules:

Results Recommended tool Recommended Linux alternative if recommended is Windows only Recommended tool already being used by Pasha centres / KICTB

Colour Code

Pasha Customer

Category

Tool Name

Architecture Windows standalone Windows / Linux standalone

Licence

Support

Language

Functionality

Training and doc

Ease of use

URL www.micros oft.com

Comments

Office suite

Microsoft Office

Commercial

Low, editor

English

High

High

Beginners

Office suite

Open Office

Medium, Open source community

Swahili, English

Medium

High

Beginners

www.openoff ice.org

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Category

Tool Name Microsoft Internet Explorer

Architecture Windows standalone Windows / Linux standalone Windows / Linux standalone

Licence

Support

Language

Functionality

Training and doc

Ease of use

URL www.micros oft.com

Comments

Web Browser

Free

Low, editor

English

Medium

High

Beginners

Web Browser

Mozilla Firefox

Medium, Open source community

Swahili, English

High

High

Beginners

www.mozilla .com

Web Browser Instant messaging / VoIP / video Instant messaging / VoIP / video Instant messaging / VoIP / video Instant messaging / VoIP / video Instant messaging / VoIP / video

Google Chrome

Free

Low, editor

English

Medium

Medium

Beginners

www.google. com

MSN messenger

Windows standalone

Free

Low, editor

English

High

Medium

Beginners

www.micros oft.com

Yahoo messenger

Windows standalone

Free

Low, editor

English

High

Medium

Beginners

www.yahoo. com

Google Chat

Web based Windows / Linux standalone Windows / Linux standalone

Free

Low, editor

English

Medium

Low

Beginners

www.google. com

Pidgin

Low, Open source community

English

High

Low

Power users

www.pidgin.i m

Skype

Free

Low, editor

English

High

Medium

Beginners

www.skype. com www.adobe. com/product s/pagemaker /

Publishing

Adobe Pagemaker

Windows standalone (and Mac)

Commercial

Low, editor

English

High

High

Power users

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Category

Tool Name

Architecture Windows and Linux standalone Windows and Linux standalone

Licence

Support

Language

Functionality

Training and doc

Ease of use

URL

Comments

Publishing

Scribus

Medium, Open source community

English

Medium

High

Power users

www.scribus .net

Audio and Video player

VLC

Medium, Open source community

English

High

High

Beginners

www.videola n.org/vlc/ windows.mic rosoft.com/e nUS/windows/ products/win dows-media- Has internet radio player also

Audio and Video player

Windows Media Player

Windows standalone

Free Free basic version, paid Pro version

Low, editor

English

High

High

Beginners

Audio and Video player

Winamp

Windows standalone

Medium, editor

English

High

Medium

Beginners

www.winam p.com/ sourceforge. net/projects/ mpc-hc/

Has internet radio also

Audio and Video player

Media Player Classic

Windows standalone Web based Express version. Other have Windows standalone client Windows and Linux standalone

Low, Open source community

English

Medium

Low

Beginners

Imaging

Photoshop

Free express version. Others are paid.

Low, editor

English

High

High

Power users

www.adobe. com/support/ photoshop/

Imaging

GIMP

Medium, Open source community

English

High

High

Power users

www.gimp.or g

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Category

Tool Name

Architecture

Licence

Support

Language

Functionality

Training and doc

Ease of use

URL www.adobe. com/support/ photoshop/ www.adobe. com/product s/illustrator/

Comments

Imaging

Corel Draw

Windows standalone Windows standalone (and Mac) Windows and Linux standalone

Commercial 449 USD

Low, editor

English

High

High

Power users

Imaging

Adobe Illustrator

Commercial

Low, editor

English

High

High

Power users

Imaging

inkscape

Medium, Open source community

English

Medium

High

Power users

www.inksca pe.org www.micros oft.com/wind owsxp/downl oads/update s/moviemak er2.mspx www.kinodv. org/ www.virtuald ub.org

Can create webpages as well

Video recording Video recording Video recording

Windows Windows Movie Maker standalone Linux standalone Windows standalone Windows and Linux standalone

Free with Windows XP

Low, editor

English

Medium

High

Beginners

Kino

Medium, Open source community Medium, Open source community

English

Medium

Medium

Power users

VirtualDub

English

High

Medium

Power users

Video recording

Avidemux

Medium, Open source community Free, paid version 30 USD for additional features

English

Medium

Medium

Beginners

fixounet.free. fr/avidemux

CD burning

Final Burner Free

Windows standalone

Medium, editor

English

High

Low

Beginners

www.protect edsoft.com/

Pro features in http://www.protected soft.com/fbprovsfree .php

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Category

Tool Name

Architecture

Licence Commercial part of Nero Multimedia Kit starting from $79

Support

Language

Functionality

Training and doc

Ease of use

URL www.nero.co m/eng/neroburning-romoverview.ht ml

Comments

CD burning

Nero Burning Rom

Windows and Linux standalone

High, editor High. Free limited support + paid premium support

English

High

High

Beginners

CD burning

Ashampoo

Windows standalone Windows standalone Linux standalone

Commercial

English

High

Medium

Beginners

www.asham poo.com/en/ usd infrarecorder .org/ www.k3b.org /

CD burning

InfraRecorder

Low, Open source community Low, Open source community

English

Medium

Low

Beginners

CD burning

K3B

English

Medium

Low

Beginners

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IBM Corporate Service Corps in Kenya ICT Entrepreneurship Empowerment

Pasha Manager

Category Template for Business Planning

Tool Name

Architecture

Licence

Support

Language

Functionality

Training and doc

Ease of use

URL

Comments

Business Plan Template

N/A

N/A

N/A

English

N/A

N/A

N/A

Existing KICTB template www.smetoo lkit.org/smet oolkit/en/con tent/en/236/ SampleExamples of business plans from BusinessPlans SME toolkit www.smetoo lkit.org/smet oolkit/en/con tent/en/612/ TheMore examples of Businessbusiness plans from Plan SME toolkit www.smetoo lkit.org/smet oolkit/en/con tent/en/793/ Creating-anEffectiveBusinessPlan

Template for Business Planning

Business Plan Samples

N/A

N/A

N/A

English

N/A

N/A

N/A

Template for Business Planning

Business Plan Samples

N/A

N/A

N/A

English

N/A

N/A

N/A

Template for Business Planning

Business Plan Checklist

N/A

N/A

N/A

English

N/A

N/A

N/A

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Category

Tool Name

Architecture

Licence

Support

Language

Functionality

Training and doc

Ease of use

URL www.smetoo lkit.org/smet oolkit/en/con tent/en/731/ Checklistfor-Startinga-NewBusiness

Comments

Template for Business Planning Template for Marketing and Sales Template for Marketing and Sales Social network page Social network page Template for Human Resources

Starting a new Business Checklist

N/A

N/A

N/A

English

N/A

N/A

N/A

Marketing poster / billboards

N/A

N/A

N/A

English

N/A

N/A

N/A

Template not existing to be created Existing KICTB templates to be adjusted for Pasha www.facebo ok.com www.twitter. com exceltemplat Template to be es.net/form/s adapted to Pasha alary-slip/ centres kenya.smeto olkit.org/ken ya/en/conten t/en/941/Em Template to be ployeeadapted to Pasha Timesheets centres

Office stationary (letter, fax)

N/A

N/A

N/A

English

N/A

N/A

N/A

Facebook

Web based

Free

Low, editor

English

High

Medium

Beginners

Twitter

Web based

Free

Low, editor

English

Medium

Medium

Beginners

Employee payroll

N/A

N/A

N/A

English

N/A

N/A

N/A

Template for Human Resources

Employee attendance and working hours

N/A

N/A

N/A

English

N/A

N/A

N/A

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Category

Tool Name

Architecture

Licence

Support

Language

Functionality

Training and doc

Ease of use

URL

Comments

Template for Human Resources

Hiring tool

N/A

N/A

N/A

English

N/A

N/A

N/A

kenya.smeto olkit.org/ken ya/en/conten t/en/1082/Kn ow-WhoYou-WantTemplate to be to-Hire-Anadapted to Pasha InteractiveHiring-Tool centres Already used in Kenya, commercial www.turboca support provided in South Africa sh.net

Accounting software

Turbocash v3

Windows standalone Windows and Linux standalone

High, Open source community

English

High

High

Power users

Accounting software

GNU cash

Medium, Open source community

English

Medium

High

Power users

www.gnucas h.org Free features can be found here http://help.surveymo nkey.com/app/answ ers/detail/a_id/3. PRO features are available here : http://help.surveymo nkey.com/app/answ ers/detail/a_id/4 Needs pre reqs like database, PHP and a hosting company to host the survey. Great community support using forums, also has Live Chat, facility to track bugs and raise features.

Survey Software

SurveyMonkey

Web based

Free basic version, paid is $20/month High, editor

English

Medium for Free version, High for pro version

High

Beginners

www.survey monkey.com

Survey Software

LimeSurvey

Server based, web client

Low, Open source Community

English

High

High

Beginners

www.limesur vey.org

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IBM Corporate Service Corps in Kenya ICT Entrepreneurship Empowerment

Category Radio / TV broadcasting Radio / TV broadcasting Radio / TV broadcasting Radio / TV broadcasting

Tool Name

Architecture

Licence

Support

Language

Functionality

Training and doc

Ease of use

URL www.youtub e.com www.dailym otion.com www.shoutc ast.com www.icecast .org

Comments

Youtube

Web based

Free

High, Editor

English

High

High

Beginners

DailyMotion

Web based Server based Server based

Free

Low, editor

English

High

Medium

Beginners

Shoutcast

Free

Low, editor

English

High

Medium

Beginners

Icecast

Low, Open source community

English

Medium

Medium

Beginners

Supports limited audio formats Supports IPTV, video blogs and podcasts

Radio / TV broadcasting Operating System Operating System

Zencast

Windows standalone Windows standalone Linux standalone

Free

Low, editor

English

High

Low

Beginners

www.zencas t.com www.micros oft.com www.ubuntu. org

Microsoft Windows

Commercial

Low, editor

English

High

High

Beginners

Linux Ubuntu

High, Open source community Free personal edition, paid pro edition Free personal edition, paid pro edition

English

High

Medium

Beginners

Antivirus

avast

Windows standalone

Low, editor

English

High

High

Power users

www.avast.c om

Antivirus

antivir

Windows standalone Windows server / Windows heavyweight client

Low, editor

English

High

Medium

Power users

www.freeav.com

Cyber cafe management

Cyber Cafe Pro

Free with ads, 59 USD without

High, editor

English

High

High

Power users

www.cyberc afepro.com

Include Point of Sale management

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Category

Tool Name

Architecture Windows server / Windows heavyweight client Windows server / Windows heavyweight client Windows server / Windows heavyweight client

Licence Commercial 99 USD up to 4 users, 199 USD up to 10 users

Support

Language

Functionality

Training and doc

Ease of use

URL

Comments

Cyber cafe management

Antamedia Internet Caffe

High, editor

English

High

High

Power users

Include Point of Sale www.antame and Hotspot dia.com management

Cyber cafe management

Smart Launch

Commercial 35 USD per user

High, editor

English

High

High

Power users

www.smartla Include Point of Sale unch.net management

Cyber cafe management

Handy Cafe

Free with ads

Low, editor

English

Medium

Low

Power users

www.handyc afe.com

Include Point of Sale management

Cyber cafe management

Mkahawa

Windows / Linux server, Windows / Linux heavyweight Low, client Open source community Commercial revenue sharing plan taking 20% to 30%

English

Medium

Low

Power users

mkahawa.so urceforge.ne t

Include Point of Sale management

Hotspot management

Hot Spot System

No server, runs on router

Medium, editor

English

High

Medium

Beginners

www.hotspot system.com

Hotspot management Hotspot management

Public IP

Commercial Linux server, 85 USD per web client year Linux server / web client

Low, editor

English

High

Low

Beginners

www.publici p.net www.zerosh ell.net

Zero Shell

Medium, Open source community

English

High

Medium

Beginners

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Category Hotspot management

Tool Name

Architecture Linux server or router

Licence

Support

Language

Functionality

Training and doc

Ease of use

URL dev.wifidog. org www.apache .org + www.php.net + dev.mysql.c om tomcat.apac he.org + dev.mysql.c om

Comments

Wifidog

Low, Open source community

English

High

Low

Beginners

Web site development

Apache + PHP + MySQL

Linux server

High, Open source community

English

Medium

High

Power users

Web site development

Apache + Tomcat + MySQL

Linux server

High, Open source community

English

High

High

Power users

Alternative to PHP using Java EasyPHP is a package including the scripting language PHP, the web server Apache, the SQL server MySQL and preconfigured applications like WordPress, Drupal, Joomla, Prestashop

Web site development Web site community content Web site community content

easyPHP

Windows server Server based, web client Server based, web client

High, Open source community

English

High

High

Power users

www.easyph p.org

CiviCRM

Medium, Open source Community

English

High

High

Beginners

www.civicrm .org

Joomla

High, Open source Community

English

High

High

Beginners

www.joomla. org

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IBM Corporate Service Corps in Kenya ICT Entrepreneurship Empowerment

Category

Tool Name

Architecture

Licence

Support

Language

Functionality

Training and doc

Ease of use

URL

Comments Joomla has an extension which supports integration with wordpress (not free though). Joomla has its own blog space as well.

Web site community content Web site community content

Wordpress

Web based

Commercial

High, editor and community

English

High

High

Beginners

www.wordpr ess.com

Dotclear

Server based

High, Open source Community

English

High

High

Beginners

www.dotclea r.org Easy to share and update common documents since Google supports shared documents.

Web site collaboration Web site collaboration

Google sites / groups

Web based Server based

Free

High, Editor

Swahili, English

High

High

Beginners

sites.google. com www.wikini.n et/

wikini

Low, Open source community Free version with partnership with SME toolkit up to 10 products, paid after 20 USD /month Free, paid support with Prestabox

English

Medium

High

Beginners

Web site eCommerce

Shop Factory eTrader

Web based

High, editor

English

High

Medium

Beginners

kenya.smeto olkit.org/ken ya/en/conten t/en/781/Sho pFactory-eTrader

Web site eCommerce Web site eCommerce

Prestashop

Server based Windows standalone

High, community

English

High

Medium

Beginners

www.prestas hop.com Localisation features www.oscpm merce.com

oscommerce

Medium, Open source community

English

Medium

Low

Beginners

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IBM Corporate Service Corps in Kenya ICT Entrepreneurship Empowerment

KICTB Central Support and Pasha Managers

Category Issue management

Tool Name

Architecture

Licence

Support

Language

Functionality

Training and doc

Ease of use

URL www.bugzill a.org

Comments

Bugzilla

Linux server, High, web client Open source community

English

High

High

Beginners

Issue management

Open source Ticket Request System

Linux / Windows server, web client Linux / Windows server, web client

Low, community and paying for additional Open source support English

High

Low

Beginners

otrs.org/

Issue management

GLPI

Low, Open source community

English

High

Low

Power users

www.glpiproject.org kenya.smeto olkit.org/ken ya/en/file/co ntent/994/en /equiplst.rtf

Include IT asset management

Template

Equipment inventory list

N/A Linux / Windows, Linux / Windows heavyweight client

N/A

N/A

English

N/A

N/A

N/A

IT asset management

OCS Inventory NG

Medium, Open source community

English

High

High

Power users

www.ocsinv entoryng.org

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IBM Corporate Service Corps in Kenya ICT Entrepreneurship Empowerment

Category

Tool Name

Architecture Linux / Windows, Linux / Windows heavyweight client Windows server

Licence

Support

Language

Functionality

Training and doc

Ease of use

URL

Comments

IT asset management Network Management

Open Audit

Medium, Open source community Free with ads Low, community

English

Medium

Medium

Power users

www.openaudit.org www.spicew orks.com Include issue and IT asset management

SpiceWorks

English

High

Medium

Power users

Network Management

Nagios

Linux server, Linux / Windows heavyweight Medium, client Open source community Linux server, Linux / Windows heavyweight Low, client Open source community Free edition with very limited Windows / features, Linux server, paid Windows / Personal Linux and heavyweight Enterprise client edition

English

High

Medium

Power users

nagios.org

Network Management

Munin

English

Medium

Medium

Power users

muninmonitoring.o rg

Remote access / desktop sharing

Real VNC

Low, editor

English

High

High

Power users

www.realvnc .com/vnc/ind ex.html

Remote access / desktop sharing

Tight VNC

Windows / Linux server, Windows / Linux heavyweight Low, client Open source community

English

Medium

High

Power users

www.tightvn c.com/

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IBM Corporate Service Corps in Kenya ICT Entrepreneurship Empowerment

Category

Tool Name

Architecture

Licence

Support

Language

Functionality

Training and doc

Ease of use

URL

Comments

Remote access / desktop sharing

Remote Desktop Connection

Windows server, Windows heavyweight client (pre installed with XP) Free Server based, web client Windows / Linux standalone Windows standalone for presenter, web based for client

Low, editor

English

Medium

High

Power users

www.micros oft.com/wind owsxp/downl oads/tools/rd clientdl.mspx

eLearning platform

Moodle

Free Commercial 49 USD per month

High, Community

English

High

High

Beginners

www.moodle .org

Videoconferen cing

Webex

High, editor

English

High

High

Beginners

www.webex. com

Videoconferen cing

LotusLive

Commercial 48 USD per month up to 14 users

High, editor

English

High

High

Beginners

www.lotusliv e.com

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IBM Corporate Service Corps in Kenya ICT Entrepreneurship Empowerment

Appendix B: ICT Entrepreneurship Enhancements


This appendix provides the detailed recommendation list for the ICT Entrepreneurship Training Programme. The outline used presents the recommended order and addition of modules. Within each section, a summary of the module is provided. For modules that exist in the current training material will also include recommendations for enhancement. Module 1: KICTB Overview & Pasha Initiative This module is a combination of module 8 and 9 in the current curriculum. The content of this module should introduce the purpose of the entire class. Material should be leverage from the existing modules 8 and 9 and augmented using information from other KICTB sources such as the Digital Village Training advertisement/Call for applications. The overall objects for this module should be similar to the following list: Describe the purpose of Vision 2030 Describe the role of KICTB Explain the purpose of the Pasha initiative

Module 2: Kenya Economic Environment This module is new. The content of this module should introduce the students to doing business in the Kenyan economic environment. It should provide more information on the macro and micro economic environment in Kenya. The purpose is to build expertise and to stimulate future entrepreneurs to begin to think logically about the economy they will be working in. This module would need to be created using KICTB resources. The overall objects for this module should be similar to the following list: Describe the nuances of the Kenyan economic environment List key points for succeeding in Kenya Understand Strengths and weakness from the environment via SWOT Analysis

Module 3: Entrepreneurship & Self Employment This module is equivalent to module 1 in the existing course material. The existing material should be enhanced by KICTB using information from the following sources: http://kenya.smetoolkit.org/kenya/en/ http://www.entrepreneur.com (How-to-Guide, Business Ideas) http://www.score.org/index.html (Top 5 Business Tips) http://www.africareport.com/ (home page)

Material describing the difference between an entrepreneur and a businessman should also be added. The overall objects for this module should be similar to the following list: Describe the difference between an entrepreneur and a businessman Explain the benefits of entrepreneurship List the skills needed by an entrepreneur

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Module 4: Characteristics of Successful Entrepreneurs This module is equivalent to module 2 in the existing course material. This module should be updated with case studies that are more applicable to Kenya. The current example using Richard Branson is too long and not easy to relate to. The existing material should be enhanced by KICTB using information from the following sources: http://kenya.smetoolkit.org/kenya/en/ http://www.entrepreneur.com http://www.score.org/index.html http://www.africareport.com/ http://www.usiu.ac.ke/gbsn/index.htm

The overall objects for this module should be similar to the following list: List the key characteristics of a successful entrepreneur Explain the skills needed to be a successful entrepreneur

Module 5: Business Creation This module is equivalent to module 4 in the existing course material. The existing material for this module is good. However, it could be enhanced with additional material from the following sources: http://kenya.smetoolkit.org/kenya/en/ http://www.entrepreneur.com http://www.score.org/index.html http://www.africareport.com/

The overall objects for this module should be similar to the following list: Define key business terms Explain the stages of business Describe the reasons why business fail

Module 6: Starting and Managing Small Business Successfully This module is equivalent to module 3a in the existing course material. The existing material for this module is good. However, it could be enhanced with additional material from the following sources: http://kenya.smetoolkit.org/kenya/en/ http://www.entrepreneur.com http://www.score.org/index.html http://www.africareport.com/

The overall objects for this module should be similar to the following list: Explain-why to start a business Identify business ideas List requirements for starting an ICT business Plan an for an ICT business Organize of an ICT business

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Module 7: Record Keeping In Small Business This module is equivalent to module 6 in the existing course material. The existing material for this module is good. Module should be enhanced so that it covers the following objectives: Explain the importance of recordkeeping in a small business Illustrate procedures for establishing a basic recordkeeping system in ICT oriented small business Apply knowledge and skills in recording financial information in electronically generated business records

Module 8: Quality & Research This module is equivalent to module 11 in the existing course material. The existing material for this module is good. However, it could be enhanced with additional material from the following sources: http://kenya.smetoolkit.org/kenya/en/ http://www.entrepreneur.com http://www.score.org/index.html http://www.africareport.com/

The overall objects for this module should be similar to the following list: Explain research, especially market research Conduct market research for businesses Apply research findings to decision making and planning in business Enhance knowledge on quality and apply it to improve sales and enhance business growth Appreciate business and general industry benchmarks in the area of quality and research

Module 9: Legal Aspects of Businesses This module is equivalent to module 5 in the existing course material. The existing material for this module is good. However, it could be enhanced with additional material from the SME toolkit (http://kenya.smetoolkit.org/kenya/en/ ): The overall objects for this module should be similar to the following list: Describe what is legal Explain the various forms of legal aspects of business with a focus on ICT legal and policies Identify the legal requirements in starting and operating a business. Explain the legal issues associated with business

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IBM Corporate Service Corps in Kenya ICT Entrepreneurship Empowerment

Module 10: Human Resources This module is new. The content of this module should introduce the students to key human resource topics. During the assessment, it was discovered that the entrepreneurs struggled with key concepts such as how to hire an employee or how to determine the appropriate salary. This module can be written using material from the following sites: http://kenya.smetoolkit.org/kenya/en/ http://www.entrepreneur.com http://www.score.org/index.html http://www.africareport.com/

The overall objects for this module should be similar to the following list: Explain key HR concepts and terms Describe why HR management is important Explain how HR impacts your business Describe how to hire and fire employees Explain how to pay employees and track time worked Complete typical HR related forms

Module 11: Marketing and Communications This module is equivalent to module 10 in the existing course material. The existing material for this module is good. However, it could be enhanced with additional material from the following sites; http://kenya.smetoolkit.org/kenya/en/ http://www.entrepreneur.com http://www.score.org/index.html http://www.africareport.com/

The overall objects for this module should be similar to the following list: Market, develop and manage marketing communications Identify the main elements of marketing Explain the role of Marketing communications in achievement of organizational plans Explain how the tools of the promotional mix can be coordinated in order to communicate effectively. Develop marketing communication and product supporting activities based on an understanding of the target audience

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IBM Corporate Service Corps in Kenya ICT Entrepreneurship Empowerment

Module 12: Accounting This module is new. The content of this module should introduce the students to key accounting topics. This module can be written using material from the following site: http://kenya.smetoolkit.org/kenya/en/ http://www.entrepreneur.com http://www.dwmbeancounter.com/tutorial/Tutorial.html http://www.principlesofaccounting.com/

The overall objects for this module should be similar to the following list: Explain key accounting concepts Manage bookkeeping and cash flow management Perform budgeting and forecasting tasks Manage credit and collections Perform financial management and reporting Manage employee payroll

Module 13: Sources of Finance This module is equivalent to module 7 in the existing course material. The existing material for this module is good. However, it could be enhanced with additional material gathered from banks involved in the KICTB funding. The overall objects for this module should be similar to the following list: Describe how to finance a business List the alternative sources of finance suitable for small scale businesses Explain the alternative ways to tap these sources according to business needs

Module 14: Business Plan Concept This module is equivalent to portions of module 3a and 3b in the existing course material. The existing material for this module is good. However, it could be enhanced with additional material from the following sources: http://kenya.smetoolkit.org/kenya/en/ http://www.entrepreneur.com http://www.score.org/index.html http://www.africareport.com/

The overall objects for this module should be similar to the following list: What is a business plan Explain the importance of having a business plan Describe how to create an effective business plan Complete a business plan template

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An example of the business plan template should be included in the training material and used as part of the exercises. The following annexes should be kept in the training material: Annex 1: Pasha Bouquet of Services This annex should be updated to reflex the IT enabled services recommended by sub team 2. Annex 2: Case study This annex should be updated to include more Kenyancentric information. One resource that can be used is http://www.usiu.ac.ke/gbsn/case.studies.htm#Case_Summaries Annex 3: Business Plan Template This annex should be updated to include the latest version of the business plan template.

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Appendix C: Enablement Roadmap Template


This appendix contains an example template for the recommended enablement roadmap. This template can be used as a guide to creating the final roadmap used to communicate the enablement options for ICT entrepreneurs. The roadmap begins with an overall flow of enablement activities then focuses on each key area. There are placeholders in the flow diagrams for enablement materials that are still to be determined.

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IBM Corporate Service Corps in Kenya ICT Entrepreneurship Empowerment

Pasha Centre Entrepreneur Enablement Overview


Entry Point
Do you meet the Pasha Centre Entrepreneurship Pre-requisites?
Work on developing Pasha centre entrepreneurship pre-requisites

No

Yes

Assess ICT Entrepreneurship Development

Assess Fundamental Technical Skill development

Assess IT Enabled Services Skill development

Assess Advanced Technical Skill development

Capable of running a Pasha centre with significant IT assistance offering IT Enabled Services

Capable of running a Pasha centre with minimal IT assistance offering IT Enabled Services

This flow diagram is an overall view of the enablement process. Each blue box refers to another flow diagram within the broader roadmap. Each flow diagram will have an entry point. For this diagram, the entry point is meant to determine if they are suitable candidates for the programme. This requirement is tied to a recommendation made by sub team 1 that highlighted the need to have a more selective process for the programme to ensure quality applicants who will be able to successfully run the Pasha centres.

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IBM Corporate Service Corps in Kenya ICT Entrepreneurship Empowerment

ICT Entrepreneurship Development


Entry Point
Complete ICT Entrepreneurship Training Modules How did you score on the ICT Entrepreneur skills assessment? Complete Additional ICT Entrepreneurship Development Resources

Test score of 70% or higher Test score below 70%

Capable of submitting a Pasha centre business plan

How did you score on the fundamental technical skills assessment?

Assess Advanced Technical Skill development

Test score of 70% or higher Test score below 70%

Complete Fundamental Technical Skill development

The next flow diagram in the overall roadmap focuses on the ICT entrepreneurship development. This diagram is the drill-down of the first blue box of the Pasha centre Entrepreneur Enablement Overview. The entry point for all ICT entrepreneurs is to complete the ICT entrepreneurship training modules. After the class is complete, each student should be assessed on how well they learned the material. This assessment should be a standardised test that covers all of the main topics. Once the students pass the assessment test, they can move on in the enablement path. The next steps are to assess the technical skills of the entrepreneurs.

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IBM Corporate Service Corps in Kenya ICT Entrepreneurship Empowerment

Fundamental Technical Skills Development


Entry Point
How did you score on the fundamental technical skills assessment?
Assess Advanced Technical Skills Development

Test score of 70% or higher

Test score below 70%


Training to be defined Additional material to be defined Web resource to be defined

Self Paced

Varies

Self Paced

Varies

Self Paced

Varies

ACQUIRED

Capable of running a Pasha centre with external assistance

Assess Advanced Technical Skill development

Assess IT Enabled Services Skill development

Each Pasha centre owner should have fundamental ICT skills. This flow diagram details how this can be assessed and gives a suggested enablement path. As mentioned in the recommendation section, the materials for this path must still be determined.

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IBM Corporate Service Corps in Kenya ICT Entrepreneurship Empowerment

Advanced Technical Skills Development


Entry Point
How did you score on the advanced technical skills assessment?

Test score of 70% or higher

Test score below 70%

Training to be defined

Additional material to be defined

Web resource to be defined

Self Paced

Varies

Self Paced

Varies

Self Paced

Varies

ACQUIRED

Capable of running a Pasha centre with minimal external assistance

Although advanced technical skills are not absolutely necessary for every Pasha centre owner, having these skills will strengthen their position in the marketplace. With advanced skills, they will minimise the need for outside support and can potentially use the skills for outsourcing of ICT services as mentioned in the recommendations of sub team 2.

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IBM Corporate Service Corps in Kenya ICT Entrepreneurship Empowerment

IT Enabled Services Development


Entry Point
Do you have fundamental IT Enabled Services skills?

YES

NO

Training to be defined

Additional material to be defined

Web resource to be defined

Self Paced

Varies

Self Paced

Varies

Self Paced

Varies

ACQUIRED

Capable of offering IT Enabled Services in a Pasha centre

The final flow diagram is for enablement on the IT Enabled Services that will be offered within the Pasha centres. To successfully offer the services, the owners will need training on each offering. For example, if the Pasha centres will be directed to offer e-Government services, they must be trained on the processes. Material will need to be created for each IT Enabled Service. More information about the IT Enabled service recommendations can be found in the final report from sub team 2

IBM Corporation | October 16, 2010

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