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1. Air Fares Overview North American ATP 2. Air Fares Overview European ATP 3. Air Fares Overview Asia-Pacific ATP 4. Global Hotel Landscape 5. Supply Outlook: Hotel Negotiability 6. Lodging Trends 7. Car Rental Price Guidance (RFD) 8. Travel Management Trends 9. Research Methodology Pg. 1
2011 Global Corporate Travel Forecast and Hotel Negotiability Index
Companies continue to cautiously reinvest in corporate travel with an ongoing focus on cost control and efficiency; the current moderate rebound in corporate travel is likely to continue into 2011. Egencia® predicts that many suppliers will implement price increases in 2011, coinciding with the increase in travel demand based on improving market conditions.
Based on Egencia’s 2011 Global Corporate Travel Forecast and Hotel Negotiability Index, average ticket prices (ATPs) for corporate travelers to top business travel destinations are expected to: • Stay largely flat to slightly up in key North American destinations;
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• Stay flat to slightly down in top European travel destinations; • In Asia-Pacific , the ATP forecast for APAC points-of-sale is mixed, with prices increasing slightly in half the markets (including Sydney, Beijing and Mumbai) and flat or slightly down in others. Severely impacted by the economic climate of the last several years, the hotel environment is showing signs of strength relative to increased corporate demand, resulting in moderately improved hotel occupancy for nearly every top business market worldwide. In key destinations for 2011, Egencia forecasts average daily rate increases in North America, Europe, and AsiaPacific. In this guide, Egencia examines both the supply environment at a market-level for nearly 40 destinations in North America, Europe, and AsiaPacific, as well as the results of research from over 500 global travel buyers. In addition, we will share recommendations and best practices on how to manage your travel programs, anticipate travel industry changes, and optimize business results amidst the unique 2011 global supply landscape. We’ll also share the results of our unique Advance Purchase Advisory study, which identifies potential savings if organizations and travelers leverage Advance Purchase windows. The results are often quite dramatic.
2011 Global Corporate Travel Forecast and Hotel Negotiability Index For more information, call 1-866-328-0110 | www.Egencia.com
Air Fares Overview
North American ATP The current rebound in corporate travel demand is likely to continue into 2011. For 2011 vs. 2010, year over year, airfares for corporate travel will largely stay flat to slightly up for flights to top business destinations. Upward pricing pressures include the continued consolidation among airlines, particularly the merger of United Airlines and Continental. • The largest increases are forecast in North American destinations such as Houston (up 7%), Phoenix (up 6%), and Denver (up 5%). • Airfares for many North American destinations will remain flat or slightly down, including Washington DC (flat), Boston (flat), and New York (down 1%).
©2010 Egencia, LLC. All rights reserved. Expedia, Egencia, and the Egencia logo and Get Ahead are either registered trademarks or trademarks of Expedia, Inc. in the U.S. and/or other countries. Other logos or product and company names mentioned herein may be the property of their respective owners.
*Egencia Advance Purchase Advisory savings are estimated based on average savings realized from Jan. STR. Inc. and other factors affecting overall supply and demand in each particular market. maximum savings may be realized using Egencia’s Advance Purchase Advisory (see chart this page) a unique guidance tool that shows last-minute business travelers how much they can save if they book their tickets at least 21-30 days in advance. actual travel time. and Berlin (down 5%). • Increased savings for intra-European travel may be realized using Egencia’s Advance Purchase Advisory (see chart. based on data from OAG. based on data from OAG. European ATP Though European businesses are slowly increasing travel demand both domestically and internationally. Sources: Egencia analysis. Inc. LLC. and Paris (32%). STR. and/or other countries. Other logos or product and company names mentioned herein may be the property of their respective owners. Munich (flat). call 1-866-328-0110 | www.Advance Purchase Advisory North America Destination Atlanta Boston Calgary Chicago Dallas Denver Houston Los Angeles Minneapolis Montreal New York Philadelphia Phoenix San Diego San Francisco Seattle Toronto Vancouver Washington DC London Paris Hong Kong Tokyo Long-Haul * Potential savings if tickets are purchased at least 21-30 days in advance of travel Potential Savings* 22% 3% 46% 14% 29% 26% 24% 10% 34% 45% 9% 31% 33% 27% 2% 18% 46% 31% 6% 48% 50% 32% 25% • However. Egencia. and San Francisco (down 1%).com 2 ©2010 Egencia. New York (down 3%). Projected maximum savings in European destinations include Stockholm (40%). and companies putting guidelines into place for travelers to book lower-class. and Atlanta (22%). 31 2010. . All rights reserved.North America Origin Destination Atlanta Boston Calgary Chicago Dallas Denver Houston Los Angeles Minneapolis Montreal New York Philadelphia Phoenix San Diego San Francisco Seattle Toronto Vancouver Washington DC London Paris Hong Kong Tokyo Long-Haul ATP ∆ 2011 3% 0% 0% 1% 2% 5% 7% 2% 0% 1% -1% -1% 6% 4% 2% -2% 1% 2% 0% -3% -4% -5% -2% of factors including an increase in the number of low cost carriers. air prices for corporate travel will remain flat to slightly down for flying to top business destinations with a few notable exceptions.* Projected maximum savings in North American destinations include Toronto (46%). Sources: Egencia analysis. lower-price cabins. The actual savings will vary due to seasonality. • Many major European destinations are forecasted to be flat to slightly down including London (flat). capacity additions that could outpace projected demand. page 3). 2011 Global Corporate Travel Forecast and Hotel Negotiability Index For more information. and the Egencia logo and Get Ahead are either registered trademarks or trademarks of Expedia.S. • Largest increase is forecasted for Glasgow (8%). ARC and Expedia. Expedia. ARC and Expedia. many destinations may see decreases including Los Angeles (down 12%). in the U. Montreal (45%).Egencia.1 2009 to Jul. Inc. London (32%). Prices are being driven downward by a number ATP Forecast . • For travel originating in the EU and ending in the United States.
Egencia.European Origin Destination Amsterdam Barcelona Berlin Brussels Dublin Frankfurt Glasgow London Lyon Madrid Manchester Marseille Milan Moscow Munich Paris Stockholm Chicago Los Angeles New York San Francisco Long-Haul ATP ∆ 2011 -1% -1% -5% 0% 2% -1% 8% 0% 0% -2% -1% 0% -1% 2% 0% 2% -2% 2% -12% -3% -1% • Many North American destinations are forecasted to be flat to up: San Francisco (flat) and Los Angeles (up 3%). in the U. call 1-866-328-0110 | www. ARC and Expedia. due primarily to increased competition in the local markets as well as the downward pressure forged by domestic pricing wars in Australia. 2011 should see more price stability across the board. • Melbourne is forecasted to show a decrease in ATP.Egencia. The pronounced economic recovery in China and India. STR. and the Egencia logo and Get Ahead are either registered trademarks or trademarks of Expedia. page 4) a unique guidance tool that shows last-minute business travelers how much they can save if they book their tickets at least 21-30 days in advance. Other logos or product and company names mentioned herein may be the property of their respective owners. where the Asia-Pacific air pricing landscape fluctuated greatly on a market-bymarket basis. is helping to place upward pressure on prices. • Largest increases are forecasted for Shanghai (up 9%). LLC. Inc. Expedia. based on data from OAG.Asia-Pacific Origin Asia-Pacific ATP Unlike 2010. Inc. • However. Projected maximum savings in Asia-Pacific destinations include Sydney (29%). Some markets are forecasted to show moderate decreases. and/or other countries.S. Singapore (up 8%) and Tokyo (up 7%). maximum savings may be realized using Egencia’s Advance Purchase Advisory (see chart. ATP Forecast . • Other major APAC destinations are forecasted to show a slight decrease in price – Delhi (down 5%) and Hong Kong (down 1%). . Destination Beijing Delhi Hong Kong Melbourne Mumbai Shanghai Singapore Sydney Tokyo London Los Angeles New York Paris San Francisco Long-Haul ATP ∆ 2011 3% -5% -1% -1 1% 2% 9% 8% 2% 7% 2% 3% -1% 1% 0% 2011 Global Corporate Travel Forecast and Hotel Negotiability Index For more information. ATPs for APAC origin or pointsof-sale are likely to increase slightly in half of the destinations we analyzed and remain flat or slightly down in others. and Beijing (25%). down 11%. as well as increased demand across all major destinations.Advance Purchase Advisory Europe Destination Amsterdam Barcelona Berlin Brussels Dublin Frankfurt Glasgow London Lyon Madrid Manchester Marseille Milan Moscow Munich Paris Stockholm Chicago Los Angeles New York San Francisco Long-Haul * Potential savings if tickets are purchased at least 21-30 days in advance of travel Potential Savings* 32% 23% 33% 34% 33% 36% 27% 32% 33% 32% 25% 35% 24% 20% 37% 32% 40% 14% 7% 12% 9% ATP Forecast .com 3 ©2010 Egencia. Sources: Egencia analysis. All rights reserved. Shanghai (28%).
In general. travelers can find additional savings on air ticket prices. These can include a dynamic message within the booking platform. • In 2010 and into 2011. but organizations should be cognizant of ticket restrictions from many low-cost carriers while ensuring they are comparing total prices. • Monitor airlines’ ancillary revenue. LLC. Egencia. airlines are expected to place tougher restrictions on lower price categories. • While buyers should ask for increased discounts for consolidated share. which include ancillary fees. Travelers should ensure they research the total cost of a trip with a particular carrier when comparison shopping. as airlines took a measured approach to attract their most valuable clientele. especially in the preferred self-booking platform. . Next year. booking in advance remains even more critical. call 1-866-328-0110 | www. This can represent an opportunity for savings. however. By doing so. prices for First & Business class tickets grew at a similar pace to the Economy class tickets in 2010. All rights reserved. Because of constrained capacity and fare accessibility. encourage your travelers to book as early as possible to get their choice of route options and lower ticket prices. • Streamline pre-trip approval processes. Inc. we predict the price for the top of the cabin will outpace that of Economy class. In an era of constrained capacity and rising ticket prices in many markets. standby passenger fees). supported by strong policy tools and backed by reporting and historical data. it’s important that organizations respond quickly and efficiently to passenger requests. Airline partners will want a concrete demonstration that travel buyers have implemented strong policy controls to increase share and target incentive goals.Egencia. we recommend travel managers drive their class of service policy and specify class based on the duration of the trip. allowing corporations to shift business to preferred partners. Other logos or product and company names mentioned herein may be the property of their respective owners. when shopping for tickets. Certain global markets and routes are experiencing pricing battles between established and/or low-cost carriers. • While not every trip is planned early.Advance Purchase Advisory Asia-Pacific Destination Beijing Delhi Hong Kong Melbourne Mumbai Shanghai Singapore Sydney Tokyo London Los Angeles New York Paris San Francisco Long-Haul * Potential savings if tickets are purchased at least 21-30 days in advance of travel Potential Savings* 25% 10% 16% 20% 14% 28% 15% 29% 22% 32% 17% 30% 30% 19% Considerations for travel buyers: • Educate your travelers on the value of being flexible. By responding in a timely fashion to trip approval requests. and/or other countries.com 4 ©2010 Egencia. and miscellaneous operating revenue (pet transportation. meaning that travelers need to book farther in advance to secure less expensive flights. Expedia. and the Egencia logo and Get Ahead are either registered trademarks or trademarks of Expedia. • Take advantage of increased competition where possible. • Consider reminding travelers of the advantages of Advance Purchase during the booking process. companies can ensure that their travelers can book and confirm lower priced tickets. current trends have created an environment where 2011 Global Corporate Travel Forecast and Hotel Negotiability Index For more information. travelers can save up to 50 percent on ticket prices. Nearly every airline continues the practice of adding baggage fees. • Book early. reservation change fees. • Airlines may be more agreeable to negotiating discounts if bookings are consolidated. according to Egencia’s Advance Purchase Advisory. In light of that. in the U.S. By opting to leave slightly earlier or later or to make one stop versus a direct flight. encouraging travelers to book early and secure less expensive tickets. • Keep a close eye on class of service policy.
the predicted figures are mostly up by a few percentage points. Expedia. • Asia-Pacific will most likely follow the trends of North America and Europe. the potential of adding 5-6 percent capacity in 2011 will likely have a moderating affect on ADRs. While not all classes of service will receive discounts. Boston (up 5%) and Minneapolis (up 6%). Global Hotel Landscape In general. like 2010. resulting in mere 2 percent increase year over year. such as waived fees. 2010. which allow for a better discount than standard percentage discounts. However. based on data from OAG. call 1-866-328-0110 | www. In the interim. along with improved occupancy in almost every top business market worldwide and a decreasing amount of new hotel supply available. though 2011. For successful negotiations. with Glasgow (up 7%) leading the way. travel managers must have a good understanding of their travel spend. increased discounts are possible. ARC and Expedia. will be in Seattle (up 8%). • The Continental-United merger continues to make headlines. as Egencia predicts its ADR to fall 7% in 2011 versus 2010. Inc. • Many European cities are predicted to show improvement year over year.S. travel managers should look to other areas to find value. and/or other countries. this partnership is not likely to take effect until late 2011. . consider negotiating airline amenities and perks. • Egencia forecasts that the largest ADR increases in the U. Summary If a company can bring incremental revenue opportunities to a carrier. All rights reserved. Sources: Egencia analysis. use strong policy tools. will most likely be a challenging year. Corporate demand appears to be rebounding.com 5 ©2010 Egencia. so there will be fewer travelers. Other logos or product and company names mentioned herein may be the property of their respective owners. it may be best to secure the benefits of the expansion by negotiating a preferred partnership with one carrier now. • Companies with international business may want to seek lane fares and/or flat fares. The exception is Moscow. followed by Barcelona (up 5%). ADRs are unlikely to increase. and the Egencia logo and Get Ahead are either registered trademarks or trademarks of Expedia. 2011 vs. in New York. Egencia. air capacity is forecasted to decline in 2011. not more. Europe and Asia-Pacific. Consequently. status matches. cabin upgrades. STR. and soft-dollar funds. In essence. average daily rates (ADRs) are forecast to be up overall in North America. Sydney (up 4%) and Beijing (up 4%). potentially adding to the increase in hotel rates. Shanghai (up 5%). Furthermore. and have historical data in place to manage their travel program. 2011 Global Corporate Travel Forecast and Hotel Negotiability Index For more information. in the U. with ADRs slightly up overall year over year.ADR Forecast North America Atlanta Boston Calgary Chicago Dallas Denver Houston Los Angeles Minneapolis Montreal New York Philadelphia Phoenix San Diego San Francisco Seattle Toronto Vancouver Washington DC Europe Amsterdam Barcelona Berlin Brussels Dublin Frankfurt Glasgow London Lyon Madrid Manchester Marseille Milan Moscow Munich Paris Stockholm APAC Beijing Delhi Hong Kong Melbourne Mumbai Shanghai Singapore Sydney Tokyo ADR ∆ 2011 1% 5% -1% 3% 1% 0% -3% 4% 6% 5% 2% 4% -3% 0% 4% 8% 2% -5% 6% ADR ∆ 2011 3% 5% 4% 3% 1% 2% 7% 1% 0% 1% 1% 0% 3% -7% 2% 2% 3% ADR ∆ 2011 4% 4% 3% 3% -2% 5% 1% 4% 0% airlines are less willing to expand existing discounts without expanded share. upgrades and status matches.Egencia. except for three destinations.S. with Houston. Inc. the predicted increase in air capacity will bring more travelers. LLC. In addition. For example. • In addition to fares. such as waived baggage fees.
call 1-866-328-0110 | www. Weak Moderate Strong Stockholm Glasgow Manchester Dublin Amsterdam Berlin Frankfurt Munich Milan Moscow London Brussels Paris Lyon Marseille Barcelona Madrid Europe 2011 Global Corporate Travel Forecast and Hotel Negotiability Index For more information. Vancouver Seattle Calgary Montreal Weak Moderate Strong San Diego San Francisco Los Angeles Phoenix Minneapolis Chicago Denver Toronto Boston New York Philadelphia Washington DC Atlanta Dallas Houston North America The majority of major European business destinations also will maintain weak to moderate negotiability. an indicator of the overall supply landscape in top domestic cities. suggest that 2011 will be a seller’s market for hotels. and the Egencia logo and Get Ahead are either registered trademarks or trademarks of Expedia. and/or other countries. Egencia. Inc. All rights reserved.com 6 ©2010 Egencia. Marseille. and Moscow. with the exception of Houston and Calgary. LLC. with the exception of Lyon. .S. Other logos or product and company names mentioned herein may be the property of their respective owners. The majority of major North American business destinations will maintain weak to moderate negotiability.Egencia. Expedia. in the U.Supply Outlook – Hotel Negotiability Egencia’s Hotel Negotiability Index.
corporate travel buyers have a stronger place at the bargaining table. 2011 Global Corporate Travel Forecast and Hotel Negotiability Index For more information.The Asia-Pacific region will most likely be the weakest of the three regions. • Negotiate based on property level. A common best practice is to consolidate one hotel for every 500 room-nights or US $10. which can be achieved through the following tactics: • Strict policy management and support of negotiated rates. Expedia.Egencia. Inc. and/or other countries. Other logos or product and company names mentioned herein may be the property of their respective owners. call 1-866-328-0110 | www. By demonstrating a consistent effort to drive share towards preferred suppliers. the share of upscale and midscale properties recently opened by hotel chains accounts for 70 percent of all new rooms.000 at a particular property. Egencia. in the U. The exception is Melbourne and Mumbai. . Although the overall negotiability is relatively weak in 2011. Accessible travel program data can help companies negotiate better rates and volume discounts. and the Egencia logo and Get Ahead are either registered trademarks or trademarks of Expedia. both moderate in the Hotel Negotiability Index. • Monitoring creates visibility and can help a travel manager stay ahead of out-ofpolicy practices. it is important to look at potential differences by property level. LLC. Mandating bookings via an agency of record will also aid in this discussion.S. • According to the STR Hotel Pipeline Outlook for the US in July 2010.com 7 ©2010 Egencia. Tokyo Beijing Delhi Weak Moderate Strong Shanghai Hong Kong Mumbai Singapore Sydney Melbourne Asia-Pacific Lodging Trends Now is the right time to establish or update a preferred supplier strategy. • A similar picture remains among the properties currently under construction. All rights reserved. by providing greater clarity of: • Travelers who routinely overspend • Underutilization of specific hotels • Top cities for the travel program • Analyze total hotel spend in each market and on a regional basis. with a large majority of major APAC destinations maintaining a weak negotiability indication.
breakfast. and hosted evening events can result in big cost savings. Wi-Fi. which are more common in these business hubs.com 8 ©2010 Egencia. call 1-866-328-0110 | www. However.Today’s Business Travel Landscape Question: Over the last six months. By segmenting traveler groups. For example.S. LLC. There still remains an opportunity to negotiate for amenities that are meaningful to your travelers as well as favorable conditions such as early check-out. property-level agreements at individual chain properties offer greater discounts. Other logos or product and company names mentioned herein may be the property of their respective owners. The ADR ceiling or cap in large metropolitan markets can be tight due to city wide sellouts. and the Egencia logo and Get Ahead are either registered trademarks or trademarks of Expedia. • Be strategic. travel management companies can consolidate the buying power of a broad range of clients and offer benefits that companies may not be able to achieve on their own. which are highly competitive and frequently include free amenities such as same-day cancellation. Cost avoidance is a key strategy for 2011. Chainwide agreements are also very difficult to negotiate for organizations without significant travel spend. Europe 34% 30% 12% 6% 17% North America 22% 28% 31% 8% 11% Signiﬁcantly Increased Slightly Increased Has Not Changed Slightly Reduced Signiﬁcantly Reduced Source: Survey of over 200 Egencia European clients. While chainwide agreements provide the advantage of a regional discount to companies with geographically dispersed travel patterns. • Property-specific agreements typically lead to better savings. • Regularly upgrade room category pricing. many hotel rates are already at rock-bottom prices so it will be challenging to negotiate further discounts. • Consider independent hotels. • Companies should consider departmentspecific restrictions as a way to control costs. Inc. shuttle service. conducted August 2010 | Survey of over 300 Egencia North America clients. conditions will vary from market to market. Travelers will still earn rewards and receive the right amenities -.all while potentially saving money. • Work with your travel management company to take advantage of powerful discounts and perks. In many cases. these properties may offer better rates and amenities. many hotels on Egencia feature business traveler friendly “preferred” rates. Companies that can show incremental demand may be able to negotiate favorable agreements. All rights reserved. consider “tieringdown” within the same hotel chain. has your company changed its amount of business travel? which is in contrast to the existing market supply where the share of aforementioned properties is only 40 percent. Summary Now is the time to work with your hotel partners. and/or other countries. . • Certainly. rather than the upperscale. This means that properties must offer negotiated rates even if only one room type is available. • Leverage hotels that offer free or discounted amenities. • Negotiate last-room availability clauses. • Negotiate for better terms and conditions.Egencia. etc. Encouraging travelers to book at and leverage hotels with free amenities such as Internet service. Egencia. Without the need to subsidize costly loyalty programs. in the U. Expedia. organizations can still provide a solid level of service and amenities while decreasing costs. 4+ star range. For example. Favorable cancellation terms or decreased early check-out fees can add up to significant savings. conducted August 2010 2011 Global Corporate Travel Forecast and Hotel Negotiability Index For more information. but the data indicates that negotiations will be somewhat easier for 3 to 4 star properties. resulting in lower ADRs throughout the year.
conducted August 2010 also being seen. rates decreased through the first half of 2010 by 5% compared to the year prior. conducted August 2010 | Survey of over 300 Egencia North America clients. and surcharges are all areas that deserve additional focus. the buyer is in a very good position to negotiate. well into 2011. Buyers should also compare fees across vendors and use the data in negotiations. Larger companies may be able to negotiate a refueling cap for when travelers do not refuel off-site. this could mean decreased competition in the US car rental market. But if a company can bring additional business to the table. and/or other countries. coupled with the increased demand. Egencia expects a slight increase in car rental prices. LLC. expense systems only provide the amount spent and the location. Europe Egencia predicts that car suppliers will maintain their fleets at current levels into 2011 which. Summary Driving policy enforcement and mandating car rental bookings will allow corporate accounts to realize savings through compliance and by negotiating better preferred vendor agreements.. Insurance. in the U. car companies will demand value from accounts in exchange for discounts. With the recent Hertz acquisition of Advantage and a potential bidding war for Dollar/Thrifty. Considerations for the travel buyer Even with the improved economic environment. PHL and LAS.Egencia. and the Egencia logo and Get Ahead are either registered trademarks or trademarks of Expedia.S. Egencia anticipates industry consolidation and tighter inventory management will push the RPDs up 3 percent year over year. United States In the U. Canada Egencia anticipates rates will stay slightly down year over year. are • Prepare data that allows a company to negotiate additional cost savings.Today’s Business Travel Landscape Question: Are you planning to increase or decrease your travel budget in 2011? Car Rental Price Guidance (RPD) Due to restored financing conditions. All rights reserved. • Leverage multiple data sources.S. Egencia. 34% 2011 Global Corporate Travel Forecast and Hotel Negotiability Index For more information. but will not provide all the details needed for negotiations with vendors. If companies cannot meet their revenue commitment. drop-off fees. Other logos or product and company names mentioned herein may be the property of their respective owners. Expedia. however.com 9 ©2010 Egencia. particularly in CHI. Europe 13% 7% 28% 52% North America 18% 43% 4% Increase Reduce Remain the Same Don’t Know Source: Survey of over 200 Egencia European clients. In 2011. • Keep a close eye on future prices. Also. discounts will be reduced. meaning that rock bottom prices for inventory may be a thing of the past. could mean increased RPDs by about 5% year over year. US car manufacturers are forecasted to be in a better economic position in 2011. Inc. Increases in surcharges at on-airport rental locations. which usually results in higher prices. Typically. call 1-866-328-0110 | www. .
S. call 1-866-328-0110 | www. Egencia. ARC. According to survey respondents. The top strategies for maintaining or controlling travel costs in North America and Europe include: • Advanced booking of airline tickets (56 percent North America. conducted August 2010 Source: Survey of nearly 500 Egencia clients. 9 percent Europe) • Requiring pre-trip approval (42 percent North America. 42 percent of North American buyers and 23 percent of European buyers have slightly or significantly increased travel over the last six months. in the U. Inc. All rights reserved. 40 percent Europe) • Actively tracking unused tickets (43 percent North America. Smith Travel Research (STR) and OAG filings were leveraged for a market-level analysis of both Lodging and Air capacity. travel spend and expectations for 2011. LLC. 53 percent Europe) • Enforcing policy more rigorously (47 percent Research Methodology Data and insight based on the statistical analysis of the past and present industry trends. Europe 33% 13% 28% 14% 12% North America 26% 24% 8% 15% 27% North America. STR and Egencia Internal Data were used for market-level analysis of pricing.com 10 ©2010 Egencia. Other logos or product and company names mentioned herein may be the property of their respective owners.Today’s Business Travel Landscape Question: Have you dramatically changed how/when you evaluate or renegotiate your travel program over last year? Travel Management Trends Egencia surveyed more than 500 travel buyers in North America and Europe regarding cost control measures. but we’ll make changes next year No. and the Egencia logo and Get Ahead are either registered trademarks or trademarks of Expedia. we’re making changes less frequently No. macroeconomic factors. and/or other countries.Egencia. 38 percent Europe) Yes. conducted August 2010 | Survey of over 100 Egencia clients. we’re making changes more frequently Yes. conducted October 2009 2011 Global Corporate Travel Forecast and Hotel Negotiability Index For more information. compared with a slight increase of only 3 percent a year ago in October/November 2009. Expedia. . market research and vendors’ capacity forecasts for 2011. conducted August 2010 | Survey of over 300 Egencia North America clients. 49 percent Europe) • Encouraging the use of web conferencing (33 percent North America. and we don’t have any plans to do so I don’t know Source: Survey of over 200 Egencia European clients.
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