5877 Commerce Street Pittsburgh, PA 15206

ANNUAL REPORT 2010-2011

AnnuAl RepoRt 2009-2010

Board of Directors
2009-2010

Advisors
Charles R. Burke, Jr. Peggy Finnegan Charles Kelly, Esq. Anthony Mannarino, PhD Peter F. Mathieson David M. O’Brien Honorable Jane C. Orie

A MESSAGE FROM THE PRESIDENT ELECT

Stephen C. Davis
President

Kevin S. Bode
President Elect

Victoria L. Clites James H. Roberts, Esq.
Vice Presidents

BJWL Children’s Program Advisory Board
Frank Aggazio Carmen A. Anderson JoAnne E. Burley, PhD John C. Camillus, DBA Marc Cherna Judge Kim B. Clark Sylvia V. Fields Herman A. Jones, Jr., PhD Gerri Kay Nancy Keegan Mary Lou McLaughlin A. Fulton Meachem, Jr. Ronald E. Peters, EdD Kevin Jenkins David F. Tuthill Reginald B. Young

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n today’s world and especially here in a country

Charles B. Jarrett, Jr., Esq.
Secretary

of great wealth, it is hard to imagine that child abuse or family violence would exist
Sadly, it does. In this time of economic uncertainty, families are facing more stress than ever before and children are at an even greater risk for family violence. Without the generous help of our donors like you, Family Resources would not be able to reach out to these families in desperate need of our services. Our ultimate goal is that someday child abuse would no longer exist. Until then, we at Family Resources are committed to preventing child abuse and healing the wounds of family violence. We are extremely

Thomas M. Von Lehman
Vice President & Treasurer

Walter Howard Smith, Jr., PhD
Executive Director

Board Members
Scott L. Brown B. Nikki Coffee Joan Diederich Michael P. Donnelly Gordon D. Fisher, Esq. Nancy Keegan Rose M. Kelly Nancy T. Moulton Betty Sue Rich William H. Simpson Audrey J. Snyder David F. Tuthill

Contents
1 2 4 5 6 7 8 10 12 13 14 A Message From The President Elect Our Services 2009-2010 Highlights 2009-2010 Financials Therapeutic Dogs One Kind Word Family Retreat Center Joint Planning Team Parent Teen Conflict Advocacy and Government Relations Executive Director’s Report About our Associate Executive Director 15 Contributors

grateful for your heartfelt support of our organization.

Kevin S. Bode
President Elect

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Our Services

FA M I LY R E S O U R C E S ’ C H I L D A B U S E P R E V E N T I O N A N D T R E AT M E N T P R O G R A M S

Primary Prevention
Activities, programs and services intended to support positive family relationships and promote nurturing, caring family interactions. Family Resources also educates the general public in how to support families and encourages citizens to be advocates for public policies that enhance the quality of family life.

Programs Available

Secondary Prevention
Programs and services that actively intervene to support families, mediate in crisis situations, assess the challenges that threaten the family unit and assist families in generating a plan to recognize and overcome the challenges to their security.

• • • • • •• •• •• ••

One Kind Word Parenting WARMLINE Family Retreat Center Child Abuse Prevention Month Economic Empowerment Initiative First Steps Hill District Center for Nurturing Families (Family Support Center) Nurturing Course Beverly Jewel Wall Lovelace after school programs

• •• •• •• •• •• •

Visitation Services Family Unification Services High Fidelity Wraparound/ Joint Planning Team Crisis Intervention Family-Focused Psychotherapy Family-Based Psychotherapy Therapeutic Parents’ and Children’s Center

Tertiary Prevention
Treatment services that participate in healing and behavioral change after abuse or neglect has happened.

• •• Parent-Teen Conflict Program

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Highlights
• 196 new individuals / families were assessed for psychotherapy services because a child was injured by abuse or neglect • A total of 454 individuals / families were provided treatment services through the Psychotherapy Services program • 4,322 hours of Psychotherapy Services were provided to individuals, families, couples, and children, including assessment, psychiatric evaluation, follow-up and family collateral treatment, as well as court testimony and consultation with other service providers • 127 new individuals / families participated in Family Unification Services in Allegheny and Westmoreland Counties • A total of 196 individuals / families participated in Family Unification Services • The Therapeutic Parents’ and Children’s Center provided 1,653 hours of programming for 21 children — a ges 2 ½ to 5 — w ho have been physically or sexually abused or neglected and support services for 70 family members • 222 pre-teens and teens and their families were served through our Parent-Teen Conflict Program, designed to help parents and adolescents manage their conflict and divert children and teens from the child welfare system • 71 families referred by Allegheny County’s Office of Children, Youth, and Families received in-home Crisis Intervention Services • 65 families received Family-Based Mental Health Services • 27 clients received services through the Family-Focused/SolutionBased Services program • 35 children participated in safe visits with their non-custodial parent through the Visitation Services program based at our facility in East Liberty; our staff facilitated 276 visits, a total of 586 hours • 42 individuals (38 families) were served through Family Resources Joint Planning Team, providing advocacy and support to children and teens (0 – 21) with a mental health diagnosis and their families • 2,711 calls were received by Intake, Information, and Referral • 7,013 children, teens, and parents participated in retreats at the Family Retreat Center; there were 14,814 “camper days,” and 101 groups attending • 1,947 children and teens, ages 5–18, who live in public and subsidized housing communities were enrolled in the Beverly Jewel Wall Lovelace Children’s Program • 60 families participated in parent support center and community activities through the Hill District Center for Nurturing Families • More than 1,300 individuals received parent education and support services through community outreach and workshops • 270 families received home visits • 255 parents attended Nurturing Course classes • 240 parents and children attended Nurturing Camp weekends at the Family Retreat Center • More than 1,000 callers received help with non-medical parenting questions through the Parenting WARMLINE at Family Resources • 1,098 youth and adults received services through the Economic Empowerment Initiative, helping low-income families increase their financial knowledge, gain access to financial and community resources, and build financial assets to become more selfsufficient • 34 individuals participating in the Citizens Leadership Initiative in Homewood received intensive training to help them improve conditions in their community

2009-2010 FISCAL YEAR

2009-2010 FISCAL YEAR

Financial Statement
53% 17%

Public Support and Revenue
Government contracts Contributions United Way Special Events Interest and dividend income Professional services/fees Realized gain on sale of land Unrealized gain (loss) on investments Rentals and facility use Trust investment income

2% 1% 2% 8% 6% 7% 3% 1%

Expenses
Treatment services Prevention services Professional training services Management and general Financial development and campaigns

29% 52% 1% 16% 2%

Public Support and Revenue
Public Support: Government contracts ................................... $6,166,723 Contributions (foundations, businesses, individuals) .... $2,003,428 United Way allocations .................................... $180,929 Special events ................................................ $135,883 Total Public Support ......................................$8,486,963 Revenue: Interest and dividend income ........................... $282,409 Professional service fees .................................. $885,945 Realized gain on sale of land ............................ $666,752

Expenses
Program services: Treatment services .................................$3,056,781 Prevention services ................................$5,575,249 Professional training services .....................$116,078 Total program services ............................$8,748,108 Supporting services: Management and general .......................$1,662,447 Financial development and campaigns........$245,020 Total supporting services ........................$1,907,467 Total expenses .....................................$10,655,575 Change in net assets $1,007,218

More than 1,300 individuals received parent education and support services through community outreach and workshops
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Net unrealized gain (loss) on investments .......... $867,172 Use of facilities and rentals .............................. $370,136 Trust investment income .................................... $79,069 Speaking and conference fees ............................ $24,347 Total revenue ............................................... $3,175,830 Total public support and revenue $11,662,793

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Find out more
For more information about OneKindWord

Therapeutic Parents’ T & Children’s Center
CHILDREN’S BEST FRIEND

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he supervisor of the TPCC, Veronica Trybalski, understood that therapy dogs could help the children heal from their experiences. She contacted local shelters to ask whether the dogs — themselves survivors of abuse or neglect — could become part of the TPCC programming. Over the past five years, Dana Schultz, Humane Educator at Animal Friends, has brought a succession of certified therapy dogs — all adopted from Animal Friends and trained by Dana — for monthly visits with the children. The children learn that the dogs, like themselves, were with families that could not care for them and that the dogs — like the children — needed new homes where they could feel safe and loved. The “lessons” help reinforce what the children are learning: animals, like children, need love, food, shelter, and someone to keep them safe. Dana, Veronica, and the other TPCC staff talk with the children about how to keep a dog safe — in the house and out-ofdoors (in many ways, the rules for keeping a pet safe are the same as those for children) — as well as how to treat a dog respectfully, how to approach an unfamiliar dog, and what to do if an unfamiliar dog comes close and there is no adult around. Some children start the year with a fear of dogs that is calmed as the visits progress. Sometimes the dog’s presence helps the teachers gain a deeper understanding of the child. A three-year old who had been at the TPCC for more than a month was very reluctant to interact with the other children and the teachers, and barely spoke. He had been severely abused and was being cared for by his grandparents. One day, playing in the sand box with the therapy dog nearby, he suddenly said to the teacher, “My dog’s dead.” The teacher asked what had happened. The boy said, “My dad got mad and shot him.” The child had witnessed his dog dying and, because of the therapy dog, was now able to open himself up a little and let another adult in, and begin to heal.

OneKindWord
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magine that you’re shopping in a store and you see a child alone, crying, apparently in search of a parent. None of the employees stop the child to offer any help, and none of the shoppers do, either. What would you do in that situation? At Family Resources we believe that we’re all responsible for what happens to kids. If a parent seems stressed or overwhelmed, you can offer some support. If a child is unsafe, don’t ignore it.
As a society, we are appalled by extreme forms of child physical and sexual abuse. Child welfare authorities intervene rapidly and decisively when children have been badly injured, sexually abused, or neglected. Yet people are often immobilized in the face of a parent yelling at and belittling a child in a public place, a parent spanking a small child for touching an object that may have sparked her curiosity, or a distracted parent leaving a child unattended. When observing such incidents, we may be uncertain about how we should behave. What could we do to help? Should we do anything? By acting, could we make things worse? In this culture, there is still strong sentiment that parents have the right to be physically and emotionally harsh in disciplining their children. OneKindWord™ is a three-step method to prevent or reduce parent-child conflicts in public settings by giving anyone the words and actions to recognize a situation in which a parent or caregiver may be overwhelmed, preoccupied or angry while instructing them to pause and intervene with kindness. Our partners include Family Communications, Giant Eagle, the Pittsburgh Zoo & PPG Aquarium, the Children’s Museum, the Carnegie Library system, WIC, family support centers, Shadyside Family Health Center, and numerous human service agencies, where employees and ordinary citizens are learning how to “be the difference” for a child and parent. Sometimes parents are simply overwhelmed and stressed and reaching out with kindness can give a parent a moment to calm down. If you’re unsure about how to support an overwhelmed parent, watching that parent struggling with packages and small children in a store, for example, try saying something like, “That’s what my day looked like yesterday! Is there anything I can do to help?”

and to schedule a training workshop for your workplace or community group, call Christine Patterson at 412-363-1702 x1159 or email cpatterson@familyresourcesofpa.org

With approximately 1,600 individuals participating in OneKindWord training, results show that:
Almost 80% reported being at least somewhat comfortable stepping in to situations where a child is being maltreated, an increase of almost 25%; 85% of participants either used OneKindWord or obtained assistance from a supervisor when they saw a parent and child in conflict in their workplace; Over 50% of participants reported using OneKindWord outside of work; The number of individuals who observed parent-child conflict situations weekly, daily, or several times each day increased by almost 10% post-training; Post-training, the number of individuals feeling indifference in situations where they observed parent-child conflict decreased by 7%; Almost 90% of participants reported that they had seen their supervisor use or promote OneKindWord; 27% of employees were personally acknowledged or recognized for using OneKindWord in the workplace.

id you know that therapy dogs are regular visitors to the Therapeutic Parents’ and Children’s Center at Family Resources?
The Therapeutic Parents’ and Children’s Center (TPCC) is the only preschool in this region providing therapeutic programming for children who have experienced physical or sexual abuse or severe neglect, or who have witnessed domestic violence. Accredited by the National Association for the Education of Young Children, the TPCC is licensed to provide daily programming for 13 children between the ages of three and five. Most of the children enter the preschool with significant developmental delays associated with trauma; about 75% of the children “graduate” after a year and go on to a mainstream kindergarten or mainstream preschool setting, a remarkable achievement for children who would otherwise likely be placed in a special education classroom.

As the largest private nonprofit agency in Western Pennsylvania focusing on the prevention and treatment of child abuse, Family Resources has launched this public engagement campaign to end child maltreatment. By enlisting media partners, corporate and nonprofit organizations, legislative support, schools, and hospitals, we are working to ensure that children’s needs for safety, health, nurturance, and dignity are met. Just as societal attitudes toward smoking, drunk driving, and violence against women have changed as a result of advocacy and public awareness efforts over many years, we believe that attitudes about child maltreatment will change, as well.

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GETTING SOME FRESH AIR

QUOTES FROM REAL TEENS

The Family Retreat Center
The physical setting of the Family Retreat Center and the programming there helps to support Family Resources mission to prevent and treat child abuse by strengthening families and neighborhoods. Located 20 miles north of Pittsburgh in Marshall Township, the Retreat Center is a calm sanctuary set on 180 acres of woodland and hiking trails, meadows and ponds nestled in one of the fastest-growing townships in the state. A ropes course and pool, and a football field and all-sports court built with the generosity of former Steelers head coach Bill Cowher and his family are among the features that complement the natural landscape. More than 7,000 children, teens, and parents participate in activities here every year that are designed to strengthen bonds among family members and build networks of support for families. In addition to Family Resources constituents, other agencies, schools, faith-based organizations, and youth groups can use the Retreat Center. Family Resources renovated the Retreat Center three years ago, building a dining hall that can accommodate 175 people and 10 family-style cabins. The new buildings are winterized — so that the Retreat Center is usable year-round — and wheelchair accessible.
The nature trail — with “learning stations”— is one of a number of projects accomplished by groups of teens in the Beverly Jewel Wall Lovelace Children’s Program (BJWL) at Family Resources. BJWL is an out-of-school program based in 20 public and subsidized housing communities in Allegheny County, serving approximately 2,000 children and teens every year. The teens constructed the nature trail with the support and guidance of staff from Student Conservation Association (SCA) and Audubon Society of Western Pennsylvania. This unique partnership has created opportunities for the teens to experience nature, make a genuine contribution to the physical assets of the Retreat Center, and also share their learning about the natural world with younger children from BJWL who visit the Retreat Center. Through SCA’s Green Jobs curriculum, a number of the teens have also begun to envision a future for themselves in the “green” economy.
The Spina Bifida Association of Western Pennsylvania is among many local organizations partnering with Family Resources through the Retreat Center. This year children, teens, and adults — through the Spina Bifida Association — will participate in 16 weekend camping retreats — each accommodating 20-30 participants — at the Retreat Center. These retreats, with opportunities to go fishing, swimming, and hiking on a nature trail through the woods, may be the first exposure many individuals with Spina Bifida have had to others with the same challenges. “We have been using the Family Retreat Center on almost a monthly basis for the last year for our Firefly Camps and Retreats Program. The facility is beautiful and the staff are amazing. Any time we have an issue or need something they are quick to help us out with whatever we need. Due to the nature of the disability of those we serve, we require a facility to be accessible and accommodating and the retreat center is most definitely accommodating. The Family Retreat Center has enabled those we serve to learn that they can go anywhere and do anything. Thank you!”

“This summer I learned many different things about trees, plants, and tools but the part I liked the most was being at a new place with new people instead of being at home watching TV or getting into trouble in the street. The crew leaders changed all that for me and gave me a chance to be different. Thank you!”
Is your company, community association, or faith-based organization looking for a place in which to host a day-long or weekend-long meeting?
Rental rates for the use of the Family Retreat Center are very reasonable and help to underwrite child abuse prevention programming at Family Resources. For information, call Terry Wiles, the Retreat Center manager, at 412-363-1702 x1232 or send email to twiles@familyresourcesofpa.org

“The way I grew on working with this project at the Retreat Center, I think I became a better person toward other people. It’s been easier for me to get along with others. I’ve been going to school, doing all my work and paying attention, and helping out with my family a lot.” A father from Wilkinsburg, a member of a group of families that came to the Family Retreat Center last fall to spend the weekend, watched as his two sons ran down a hill and plopped down to rest on a grassy slope, laughing and rolling on the grass. “I’ve never seen my “The things that I liked about this summer at the Retreat Center were working with all the crew leaders and other kids from BJWL. I learned how to use many different tools. Even though the weather was very hot, I had a great experience working on the trails. My crew leaders taught me many different skills. Outside of this work, I am a very busy person. I take care of my sisters and brothers and I work at Burger King. It’s very hard but I manage to maintain my school work. I plan to go to college and become a chef and a computer technician.” kids do that before,” he reflected. “Living in the city, it seems there is no place like this where kids can run free, and be safe.”

Rebecca Crim
Manager, Youth Services Spina Bifida Association of W.PA

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Joint Planning Team
WORKING TOGETHER FOR KIDS

FINDING THE RIGHT OUTLET

an, a counselor at Family Resources, is working with Kevin through the Joint Planning Team, a nationally-

acclaimed initiative developed by Allegheny County Department of Human Services (DHS). The goal is to help children and teens like Kevin who have complex emotional health problems stay in their home and community. Often the children are involved with several “systems” simultaneously, such as child welfare, juvenile justice, and behavioral health services. The families may go from one agency to another, in a state of crisis and looking for help, at the same time feeling overwhelmed by the effort needed to manage all the different appointments and perspectives. The Joint Planning Team will convene all the agencies involved in one room, creating a team that can meaningfully support the child. Dan says that bringing all the people together means including Kevin’s baseball coach, for example, and others who care about him who can create a support system for Kevin that extends beyond social service agencies and therapists. The Youth Support Partners are an important element in DHS’ innovative approach to helping teens and young adults who are transitioning out of the child welfare system. The Youth Support Partners complement the Family Support Partners, trained and credentialed former or current consumers of human services in Allegheny County, who provide peer support to other families with complex needs. Youth Support Partners are young adults who have grown up in the child welfare system, or received treatment for mental health issues, or been involved in the juvenile justice system, or recovered from drug or alcohol abuse. “They know what it’s like to feel like an orphan in this world,” Dan says. “They can be the voice of younger children in the system because they understand what they’re going through, even better than the judges and social service agency staff do. And, as peers, they can provide support that means a lot to the younger kids.” A Youth Support Partner is frequently part of the Joint Planning Team and, Dan says, “That young adult’s perspective helps me, as a counselor, better understand young people like Kevin.” Dan understood how much it meant to Kevin, now living in a group home, to be reconnected with his mother and two older brothers after all these years of separation. And Kevin, despite his frustration, persisted in reaching out to Dan, responding to his efforts to help him. Through the Joint Planning Team, DHS has arranged for Kevin and his mother to be reunited. Now Dan — with the assistance of a Family Support Partner — is helping Kevin get ready to go home. Kevin’s mother — who is no longer using drugs, has completed a college degree, and supports herself —is eager to be reunited with her son. Dan is helping her, too, get ready for this transition in her and Kevin’s lives. Dan says, “When kids don’t have hope, they misbehave — why should they try…? But Kevin knows that I am in his corner. He trusts me and now he has hope.”

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an has a link on his computer desktop to a video of a remarkable event in Washington DC that took place last

year. Solomon, a teen whom Dan has been counseling, won an award for a monologue he performed before an audience of 750 people there. The event, a “mental health rally,” was organized by the US Department of Health and Human Services and celebrated youth performers from around the country who were showing how the arts are helping them to thrive in spite of mental health challenges. Solomon’s mother had called Family Resources because she and her son were fighting all the time and she wanted him out of the house. Solomon was on the verge of being placed in the child welfare system. Dan says, “She had trouble focusing on his strengths and they were screaming at each other a lot.” Solomon was diagnosed with attention-deficit hyperactivity disorder and is also gifted. Dan, who had some training in theater, decided to see if he could interest Solomon in acting. He worked with Solomon, helping him to write about himself, his hopes, his fears, his aspirations… Through this project, Solomon’s mother began to see her son differently and, with Dan’s help, she and Solomon learned new ways to interact. Dan drove Solomon and his mother to Washington and they proudly watched as Solomon strode across the stage at the “Hear Me NOW: A Celebration of Resiliency through the Performing Arts” event — an articulate, confident, expressive young man, a person his mother could barely recognize as the son she had struggled with months before. Now Solomon is still in high school, living at home with his mother, and making plans to go to college.
An extraordinary effort on the part of one young man, Charles, now a masters-level social worker at DHS, is helping to make sure that children who have been removed from their home because of abuse or neglect don’t lose their siblings as well as their parents. In many instances, especially in the past, siblings would be sent to different foster home placements, with no way to maintain contact with each other. Charles, now in his mid-20s, lost contact with two younger brothers as a sixyear old when he and his brothers were placed with separate foster families. His parents have since died and he has tried, unsuccessfully, over all these years to find his brothers. Now, because of his efforts to change the law, in the future siblings in the child welfare system will be able to stay connected…

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evin entered the child welfare system when he was two years old because

his mother, addicted to drugs, was unable to care for him. Eventually, her parental rights were terminated. Over the years, he was moved from one foster family to another as each family, in turn, found it too difficult to cope with his behavior problems. Now he is 16. Children and teenagers like Kevin, some with cognitive limitations and many with mental health problems—made worse by feelings of abandonment and longing for the parents and siblings they have lost and a childhood marked by broken relationships—typically “age out” of the child welfare system at 18 with no family, no support system, and dismal prospects.

Keeping Siblings Connected

“When kids don’t have hope, they misbehave — why should they try?”

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I N C R E A S I N G P U B L I C U N D E R S TA N D I N G

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The Parent-Teen Conflict Program
I M P R O V I N G C O M M U N I C AT I O N

usan called CYF after her 15-year old son, Michael, who had been “forgetting” to do his chores and his

homework, and had been talking rudely to her and to his 13-year old sister for months, pushed Susan in an argument and punched the wall near her after she asked him to take out the garbage. She didn’t really want the child welfare system to take her son, but she needed help. CYF advised her to call Family Resources. Alan, a staff person from the Parent-Teen Conflict Program, visited the family and, by talking with each of the family members — together and separately — helped the family begin to improve their communication with each other. He made specific suggestions to Susan about how to provide more structure in the household, including setting up charts for tasks like chores and homework and when these assignments should be completed. He arranged a meeting for Michael and Susan at Michael’s school so that Michael could begin to receive tutoring to help him catch up in several classes where he was behind. Michael was angry about a lot of things in his life, including the lack of a relationship with his father, and he had been turning that anger on his mother. It helped him to have a male figure outside the household to talk to, Alan said. Michael liked basketball and football and, as Alan and Michael played basketball together, Michael became more comfortable talking with Alan about the things that were so painful for him. Over the course of three months, the mood in the family improved and Susan was able to tell Alan that she felt that her children were treating each other, and her, with respect. Reflecting on why he does this work, Alan said, “This is like no other field… I learn every day from the families I work with and the work is very motivating for me. It’s a blessing for me to be able to do this.” Motioning to a bulletin board in front of his desk that displayed cards and notes from the families he’s worked with, Alan said, “This means more to me than any paycheck.”

Advocacy and Government Relations

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magine that your 14-year old son is refusing to go to school… or that you went

ith the acquisition of the Parental Stress Center in March 2010 Family Resources established an advocacy and government relations program to expand its public engagement efforts. Answers to some common questions about advocacy follow.
What is advocacy?
Advocacy means increasing public understanding of complex issues and ensuring that our elected officials have the information they need to make decisions that support family well-being. Advocacy encompasses a variety of activities including media campaigns, public speaking, publishing research and reports, and meeting with elected officials. It is an effort to shape public perception to effect change that may or may not require changes in the law.

What are some current issues requiring advocacy?
Pennsylvania’s elected officials will be making critical budget decisions in coming years. As the largest child abuse prevention agency in the region Family Resources will share its knowledge and expertise to help elected officials balance budgets without hurting families. Family Resources will advocate for effective policies and programs that help families and save money in the long run — from ensuring that families are able to meet their basic needs, to maintaining funding for evidence-based programs like home visiting and parenting education, to supporting cost-effective community-based services that keep families together and avoid out-of-home placements. Child abuse occurs among families in all neighborhoods and communities. At the same time, community conditions influence the nature and incidence of maltreatment. For example, many families in low-income neighborhoods do not have sufficient food or adequate housing. Family Resources staff work with many families in which these basic needs are not being met. These deprivations place enormous stresses on parents. They also affect service delivery. As a staff member observed, “It’s difficult for people to become better parents when they are worried about being evicted or there’s no food in the house.” As more and more families experience these problems, they become child abuse prevention issues that require public education and advocacy.

into your 16-year old daughter’s room and found a bottle of prescription drugs on her desk that aren’t hers…or that your 11-year old started a fire in the garage…How would you react? Who could you talk to? What if every interaction with your child feels tense and angry?
At Family Resources, the Parent-Teen Conflict Program is open to any parent of a child between the ages of 8 and 18 when there is conflict going on in the home. Our staff can come to your house and provide support, short-term counseling, and referrals to other longer-term kinds of help. The program is free and available to anyone living in Allegheny County.

How is advocacy different from lobbying?
People often equate advocacy with lobbying. But lobbying is just one kind of advocacy that occurs only when a position on a specific piece of legislation is taken. Lobbying by nonprofit organizations like Family Resources is a legal and acceptable activity that is often essential to creating good public policy and stronger, more democratic communities.

Who are the advocates?
Advocacy is most effective when all agency stakeholders — including the families we serve along with our staff, volunteers, donors, and Board members — have a voice in conveying the significance of our work to our elected officials. An aware and engaged public is needed to create the kind of community in which all children feel valued and safe. In the months ahead we will be calling on our friends, supporters, and a growing number of everyday citizens to join together in advocating for programs and public policies that will make a difference for families and children.

Why should we advocate?
Advocacy accomplishes several goals. It can secure funding for agency programs, reform laws and regulations that govern program operations, raise public awareness of the agency’s mission, draw favorable media attention, mobilize volunteers and donors, establish and expand government investment in important social programs, and promote policies that strengthen families

The Parent-Teen Conflict Program is open to any parent of a child between the ages of 8 and 18 when there is conflict going on in the home.

and keep kids healthy and safe. Advocacy reflects Family Resources commitment to increasing public engagement in preventing child abuse. An aware and engaged public is needed to create the kind of community in which all children feel valued and safe. Advocacy is a powerful means of raising public awareness and ensuring that our elected officials have the information they need to make decisions that improve family well-being.

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Executive Director’s Report

Our Contributors
David L. Abzug Ace Lock Arleen E. Adelson ALCOA Corporation Richard L. Allison Andrew Aloe

Gifts received between 7/1/09 and 6/30/10
Ruth M. Collier Community Care Behavioral Health Michael R. Cook Beth M. Cooper Valire C. Copeland Freda S. Copper Barton Z. Cowan Sherley F. Craig Anne L. Crawford David A. Damico Richard K. Dandrea William Daugherty Randi and L. Van V. Dauler Elliot S. Davis Stephen C. and Leslie Davis Guy E. Decker Georgene DeFilippo Daniel R. Delaney Catherine M. Delbarba Deloitte & Touche Delta Phi Sigma Jay DePerno Joan H. Dessloch Lori Deuberry Henry F. Devens Robert G. Devlin Dewey & Kaye Tina L. Dewitt Antonio F. Dias Joan L. Diederich G. Michael Dill Evelyn Dingess Patricia Documet Thomas R. Donahue William F. Donaldson Michael P. Donnelly Bernard P. Dougherty James R. Douglass Charma D. Dudley John K. Duggan Robert W. Durbin Durr Marketing Assoc. David R. Durr Sharon Dykes Eat’n Park Restaurants Eaton Corporation Dean W. Eckenrode Ann M. and Robert B. Egan Beverlynn Elliott Peter Ellis Tim Ellis Charles E. Elstner Benjamin H. and Abbie Emery Philip E. Enterline Equitable Resources Every Child, Inc. Face the Music Ellen W. Fairbanks Danforth P. Fales Falk Foundation Fathom Bruno Fazi Federated Investors, Inc. Mike Feeney Robert J. Feikema Joni Feldman Andi Fischhoff Diane M. Fisher Lorna K. Fitzgerald Eugene L. Fitzsimmons Thomas T. Flannery William F. Flannery John R. Fodor Forbes Funds Kent J. Foster Daniel B. Frick Nancy E. Gale Edward M. Gallagher Sandy and Alvaro GarciaTunon Laurie L. Garzarelli Beth and James A. Gasbarro Gateway Health Plan Stuart C. and Ann Gaul Grace Ghoshhajra William D. Ghrist Giant Eagle, Inc. Joseph C. Gies George H. Gilmore Ellen T. Goldstein Google Gookin Family Foundation Beata P. Graham Matthew Graver Mary Louise Green Robert Green Catherine G. Greeno Jeffrey J. Greiner Eric M. Grey Patricia A. Grimm Charles M. Grimstad Guardian Construction Management Joan and Philip Gulley Brenda Gundersen Tina M. Hadad Perrin R. Haft Kimberly T. Haggin

William P. Brady Daniel Brannan Kenneth I. Britz Joyce Bromberger Gail L. Bronson Elsie R. Broussard C. A. Brown Daniel C. Brown Elise K. Brown Roger S. Brown Scott L. Brown Charles R. Burke, Jr. Steven E. and Gail Burke Cynthia Burns Cheri Linn Butkovic Byrnes & Kiefer Edward G. Byrnes Patricia A. Cain Matthew C. Cairone Cynthia M. Callaghan Joseph Camillus Estelle S. Campbell Charitable Foundation John C. Campbell P W Campbell Cardillo Design Associates Damian F. Carroll James D. Carter Casey Family Programs Brian C. Casey V. C. Cassato Christopher J. Cassin Denise M. Cassin Catholic Youth Association Wilbert W. Cato Cecil & Czerna Cohen Foundation David D. Charlton Thomas M. Charon Children’s Hospital Linda and David B. Chittim Salim Chowdhury Laura D. Ciarallo James Ciganik Citizens Bank Clara Shea Charitable Trust Jonathan D. Clark Kim B. Clark Clear Channel Cleveland Brothers Equipment Kevin G. Clifford Victoria L. Clites B. Nikki Coffee Dorene Coffey Shawn Coleman

Walter Howard Smith, Jr. Ph. D

T

he hallmark of Family Resources has been our laser focus on making families and communities safe for

of children into residential care facilities. Two-thirds of our eleven million-dollar budget is dedicated to child abuse prevention. In the past decade we launched public engagement activities designed to teach public behaviors to prevent child abuse and to involve all of us to creating a successful safe community for children. On behalf of the grateful children and family members we serve, I want to thank our donors and partners for the honor of your gifts and trust in Family Resources. As a non-profit organization we represent our community’s caring conscience about every child. We can do our work because thousands of individuals, many foundations, and many sectors of government have shared our concerns, have heard our cause, and give generously. We have never forgotten that we have the privilege of serving others and the honor of receiving gifts and tax payer dollars. We are not entitled to a dime and each year we work diligently to earn the right to be the recipient of precious charitable gifts. Thanks for your trust and the honor of serving. We have been in existence since 1875 and we plan to still be serving children in need throughout this century.

Teresa I. Amelio Stacie Amorose Dianne L. Anderson William C. Anderson Carol Anderson Jeanne F. Andrulonis Jocelyn Antenucci Bonnie B. Anton Steven P. Arciero Paula Hopkins and Kenneth M. Argentieri Christine Astorino Marian A. Auld Irene M. Avila Tzerel R. Backman Michael Baker Corporation T. P. Bardsley Shakeel A. Barkat Steven L. Barnes Renee C. Bartley Thomas Bartow Danielle M. Baum Mary Louise Beckstrom Rebecca L. Bennefield Michelle A. Bergeron

children where there is a risk of child abuse. We resist the temptation to spread our resources to other ways of supporting children and families. After thirty-six years we continue to be awed by the prevalence of child abuse and the need for our unique and specialized services to respond to the needs of children and families. In the 1970s and 1980s we developed services to treat emotional, physical and sexual child abuse. We still are the only resources for preschool children ages 3 – 5 years who have suffered abuse. We continue to service all members of families who have experienced some form of child sexual abuse. For families where there is physical and emotional child abuse, we continue to be the resource for treatment, parent support and parent education. In the 1990s we initiated Child Abuse Prevention Month activities and child abuse prevention services. Today we lead our community’s effort to avert family violence directed toward children through networks of services that reach high-risk families. Our services prevent the unnecessary painful and costly placement

ABOUT OUR

Deborah Bergren Lester Berkowitz Edi M. Bernardon Maria Bernier

Associate Executive Director
evaluation efforts that will not only create a common set of measurable goals for services but also will assure we

Sue Best Jack W. Betz Thomas E. Birsic Bitner Charitable Trust Marianne Bokan-Blair and David J. Blair John A. Blanchard Alfred Blumstein BNY Mellon Corporation Mary and Kevin S. Bode Ian B. Bodell Body Harmony Joseph G. Bonk Michael R. Borasky Shirley L. Borner Courtney B. Borntraeger Barbara A. Boylan E. M. Boyle Bozzone Family Foundation Michael R. Bozzone

Shauna Spencer

are learning and growing from our work. Shauna began in mid-January of 2010 as the Associate Executive Director, managing all operations

A

year ago Shauna Spencer brought her passion for children to Family Resources. She combines a

of Family Resources. Her role is to integrate and lead finance, human resources, development and services in ways that reflect the values, principles and strategic objectives of the organization. Before coming to Family Resources, she worked at a local foundation leading a project to integrate mental health and drug and alcohol services into primary healthcare centers. She was formerly the head of children’s mental health services for the District of Columbia. These experiences and her master’s degree in business with a focus on program evaluation empower Family Resources to build further competence and innovation in our services for children and families.

dedication for keeping vulnerable and abused children safe with a graduate degree in business administration to assure we have effective services that reach the most isolated families in our community. She has already streamlined business practices and initiated program evaluation activities that assure we learn and improve from our services. In managing daily operations, she has been focused on integrating more than twenty services so that children and families have access to services that respond well to the wide breadth of struggles families encounter. She is spearheading program

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Our Contributors
Derek S. Hansen Jean B. Harbeck David E. Harper Sharice Harper Barry C. Harris Robert J. Hartig Hawthorn Rebecca Hebert Karen E. Heinzel Thomas W. Hempel Michael J. Heneroty Hillman Foundation Shelli Herman Georgia and Robert M. Hernandez Beatriz Herrero Highland Park Tennis Club Highmark Foundation Hill House Association David M. Hillman Garnet Hoffman James G. Holland Russell K. Holliday Mary Ann Howard Karyn L. Hricik Heather Hudak Milton G. Hulme Charitable Foundation Elizabeth P. Hyatt Intelligent Electronic Systems Robert S. Irish Scott D. Izzo J. R. Lauver Richard A. Jankowski Emily and Charles B. Jarrett, Jr. David R. Jarrett Jendoco Construction Corp. Jean O’Connell Jenkins Kevin L. Jenkins Mary Hillman Jennings Foundation Karen and Daniel Johnese Rhonda M. Johnson Douglas A. Jones Gertrude L. Jones Heidi K. Joseph Augusta L. Kairys Natalie and Lawrence W. Kaplan Marc J. Kaplan Nina J. and Neil Kaplan Chanelle M. Keasley John P. Keating Arlene C. Keegan Nancy Keegan Kelly Hayden LLC Brian G. Kelly Rose M. Kelly Charles Kelly Carol Kenna

Gifts received between 7/1/09 and 6/30/10
Michael F. Marks Carl P. Maronde John C. Marous Suzanne Martone Martha Lockhart Mason Mathieson Family Foundation Peter F. Mathieson Larry Matrazzo Douglas H. McBee Elizabeth and Denis McCarthy Christine A. McClellan Dana M. McConahy Joseph A. McCreesh McCrory & McDowell Kathleen B. McGhee John E. McGrady William B. McKenna Michael B. McMullen Scott M. Meade Thomas A. Medsger Denis Meinert Daniel P. Melehan Marilyn and Allan H. Meltzer Mental Health America Allegheny Timothy W. Merrill Lori A. Miller Laura F. Minnichelli David B. Mitchell James R. Mitchell Charles L. Mitsakos Mokwa Family Lisa C. Moncrief Karyn E. Moore Jane Moravitz Jacqueline and Jeffrey Morby Dennis E. Morgret David H. Morrison Andrew J. Moscardini Nancy T. Moulton Mountain Research Foundation, Inc. Sarah E. Murdock Adele D. Murphy Elsie M. Murray NAMI Albert J. Neupaver New Sewickley Presbyterian Montae M. Nicholson William E. Noe Charles A. Norton Mary Patricia Nowalk Peter A. Nyhus Patrick M. O’Donnell Grant D. Oliphant Eric P. Olson Michele L. Ondeck Patrick O’Neal John K. Orndorff Mary Louise Osborne Shawn M. O’Sullivan Carl W. Ott Michael W. Pak Gerard A. Patterson Christine L. Patterson William B. Patterson Gary A. Peace Robert N. Peirce Peter D. Perkins Charles F. Peters Charitable Trust Raleigh Peters David Petzke Pfizer Foundation Mark Phillips Pilates Centre LLC Carl S. Platou Tracie L. Pletcher Plummer Slade Kimberly Poling Richard C. Polley Charles R. Porcher Jessica L. Powell POWER, Inc. Richard P. Prior William Purves Michael R. Quinn Nancy L. Rackoff Mason E. Radkoff Marlene S. Ramsey Jonathan H. Randall Donna J. Rao Norman C. Ray Trust Mahlon Raymund Anne G. Reid Steve J. Reitman Rebecca L. Reitmeyer Robert F. Reitmeyer Anne L. Ricci Edmund M. Ricci Lawrence A. Ricci Betty Sue and Lawrence Rich Richard King Mellon Foundation Lucas Rihley Carol C. Riley Mena and Robert W. Riordan Diane and James H. Roberts Margaret C. Roberts F. B. Robinson Stephen G. Robinson Paul A. Rockar Nicole C. Rose Myisha Rose Terri Rosen David W. Rost Romolo D. Rottura Douglas F. Rowe Rachel S. Rump Dean B. Rydquist Alana Rykala-Delaney Richard A. Sabec Mary B. Safran John Samuels Paul V. Santoro Darla V. Sapienza Angie Sarneso Scaife Family Foundation Dominique Scaife Joseph D. Scarpitti Stephen P. Schachner Virginia W. Schatz Paul W. Schaughency Mikell C. Schenck Shannon D. Schofield Robert J. Schuler Walter A. Scott Wendy Scott Arthur M. Scully John P. Scully Mark A. Seaman David P. Segel Edward W. Seifert James J. Sewell Arthur M. Sgroi Steven D. Shapiro Paul W. Shea Suelynn A. Shiller Carl Shoemaker Daniel S. Shore Beth and David W. Short William P. Simon Simpson & McCrady LLC Simpson Family Foundation Jerry L. Slater Winfield Smathers Rosalie Smiley Susan Smiley Brian D. Smith Patricia O. Smith Rodney G. Smith Treva T. Smith Walter Howard Smith, Jr. Leslie Smith Debra R. Smyers John E. Snively Audrey J. Snyder Maryanne Sonick Bruce J. Sottile Jeannette South-Paul Nicholas D. Spadaccini Jeri Spann Shauna Spencer Susan R. Sphar Nancy P. Sprague Patricia K. Sprague Charles H. Srodes Ronald D. Stall Mark D. Steburg Alvin J. Stein Paul Steinman D. Gregory Steliotes Clare and Pat Stephenson Rachel L. Stevens John B. Stillwagon John P. Stockman Cynthia K. Stoltz Eugene B. Strassburger Strategic Employee Benefit Services Eric A. Sturgulewski Sandra A. Sturgulewski John P. Surma Elizabeth O. Swaim Jessica L. Swisher Ray J. Tarasi Target Ann R. Tefft Paula Teris The Cahouet Charitable Trust The Buhl Foundation The Grable Foundation The Pittsburgh Foundation The Capital Group The Cairone Law Firm PLLC Linda M. Thier Gary J. Thoma Thomas Marshall Foundation Jacqueline L. Thomas Jamie R. Thomas Alberta V. Thompson Robert F. Thompson James Thompson Mark R. Threlfall Richard J. Tito Rachel Tobin Dina M. Tommasino Daniel A. Torisky Frank Tosto Joan I. Toto Lucas N. Trammell Theodore B. Treadway Veronica L. Trybalski David E. Tungate Dorrit and David Tuthill Ann T. Unger United States Steel Corporation University of Pittsburgh UPMC Health Plan UPMC Scott Ursin-Smith Cynthia K. Valley Value Behavioral Health Srikanth Vemuri Verizon Foundation Carol A. Vitko Maggie Good and Thomas M. Von Lehman Wabtec Preston G. Walsh Jon D. Walton Marcia Warren Clyde E. Warren Thomas E. Warren Louis J. Wassermann Robert S. Waters Charitable Trust Victoria M. Watson Gregory J. Weimer George J. Wenzel Jason M. Weybrecht Brian E. Whalen William M. Whetzel Marjorie L. Whyel Sally H. Wiggin Terrence Wiles Williams Square Associates Gwen J. Williams N. Dexter Williams William A. Williams Joseph D. Wilson Timothy J. Wilson Philip K. Wion Katherine L. Wisner Carole K. Wolsh Kurt A. Wuestenberg Jason P. Young Jonathan A. Young Krista L. Zaccagni Richard K. Zimmerman Robert Zimmerman H. J. Zoffer
Family Resources respects the privacy of its donors and has a Donor Privacy Policy to honor your rights. Family Resources will never sell, share or trade our donor list with other organizations. We will only collect and use personal information, such as name, address, phone and email when that information is voluntarily provided to us. This information is kept on file for IRS purposes and is used in our development and communication activities.
Creative services by Actual Size Creative

Clarence J. Kenney Courtney Kidwell Andrew Kilbride Madeline E. King Robert J. King Frances E. Kinkead Dorothy Klock Cheryl Klonowski Timothy J. Konrad Carl Krasik Charles A. Kremser Richard Kroll Lisa M. Kuzma Cynthia and Stephen D. Lackey David A. Lagnese Kathy and Ed Lalor Umberto N. Lancianese Nancy A. Landman Carson Lane Christopher F. Lanzafame Larrimor’s Pittsburgh Patricia D. Lathrop Max W. Laun Alan Z. Lefkowitz Lisa Lenihan Gretchen D. Lerch Christine E. Ley Norma J. Liebenguth Cho Cho Lin Raeann Lindsey Erica Linnert Rosemary D. Littlefield Russell M. Livingston Carol D. Loiselle Jennifer A. Look Emma L. Lotto Martin J. Lubetsky Robert F. Lyke George E. Lyness Laura and David A. Mabon Darren P. Macioce David MacPherson Lynne Madison Louise R. Malakoff Stephen A. Malbasa Carol A. Malichky Virginia Manor Richard J. March Heidi B. Marcus Steve Markel

To learn how you can contribute, please visit:
familyresourcesofpa.org/How-to-Help

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thank you.
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