DACCIT – INDORE LC 1502 MB0027 - Human Resource Management



This study embodying behavioral science knowledge relating to the working of line and staff officials and union leaders to motivate organizational goals. a) Personnel Management b) Human Resource Management c) Production Management d) All
In the opinion of _____ ” Human Relations is the study and practice of utilizing human resources through knowledge and through understanding of the activities, attitudes, sentiments and inter-relationships of people at work”.


a) c) 3.

Huneryager F.J. Roethlisbrger

b) d)

Elton Mayo McFarland

Kautilya provides a systematic treatment of management of human resources as early as 14 th century B.C. in his treatise titled a) Artha-Shastra b) Shreni c) Varnashram d) None __________ is that phase of management, which deals with the effective control, and use of manpower. a) HR Management b) Operational Management c) Personnel Management d) None
_____ has been widely used to help women to be more direct in making known their demands for equal opportunity.



a) c) 6.

Assertiveness training Career development programmes

b) d)

Management awareness training Promotion

Institute for Social Research, study those principles of leadership that were associated with _____________ a) Reduces labor turnover b) Highest productivity c) Improving quality d) Reduces absenteeism In “Varnashram”or caste system, those individuals engaged in manual work were known as ____________ a) Kshatriyas b) Vaishyas c) Shudras d) Brahmins HRM emphasizes on training, which covers the following aspects 1) Increase productivity 2) 3) Improving organizational climate 4) a) 1, 2, 3 b) 1, 2 c) 1, 3, 4 d) All of the above Improving quality Ensuring personnel growth




True or False 1. Human Resource Management covers personnel aspects and include social, professional and individual enterprise aspects. (True) 2. Innovations in technology and production methods generally not require the restructuring of job roles and responsibilities. (False) 3. Management awareness training and assertiveness training are the techniques related to the development of human potential. (True) 4. When a human relationship exists in an organization, it is referred to s “public- human relations” and when it exits outside it is known as employee-human relationship. (False) 5. Personnel Management focuses only on personnel aspects like justice determination, task specialization, performance appraisal etc. (True) 6. Productivity is not associated markedly with the nature of human resources and their total environment
consisting of inter-related, inter- dependent and interacting economic and non-economic factors. (False)


In “Caste System”, individuals who used to earn their livelihood by engaging themselves in activities such s teaching, sacrifice or stat management were designated as _____________ a) Kshatriyas b) Vaishyas c) Shudras d) Brahmins


5 b) 1. a) Human Relations b) Selection policy c) Management awareness training d) Assertiveness training Kautilya provides a discussion on ____________ and _________ embracing job descriptions.D.4. a) 1.45 c) 2. 3 b) 1. In ___________ managers are more sensitive to their sexist attitudes and in changing their attitudes.3. to the later half of the 10th century A.C.4. 2. the relationships between the employer and the employees were marked by _________and __________ a) Master and slave b) Justice and equality c) Inter-related and inter-dependendent d) None During early British rules. 3. their findings were _______ 1) Economic incentives are more potent 2) Leadership practices and work-group pressures influence employee satisfaction and performance.3. 18. 5. 2. 19.J. A Human Relations Programme represents an attempt at improving employee morale and motivation through employee participation in the decision – making process. (True) 14. 16. (True) 4. 3 d) 1. Assist the manager to develop a better realization of how his own attitudes and behavior play a part in everyday affairs. 3 c) 2. incentive systems and performance evaluation. Roethlisberger conducted experiment on human relations. a) Leadership and staffing b) Staffing and personnel management c) Directing and controlling d) Staffing and production management The concept of “Varnashram “or caste system was originally based on ___________ Principle a) Divide and conquer b) Division of labor c) Justice and equality d) None Elton Mayo and F. those individuals specializing in fighting were termed as _______________ a) Shudras b) Brahmins c) Kshatriyas d) Vaishyas 2 12. Human Relations emphasizes policies and techniques designed to improve employee morale and job satisfaction. In “Varnashram”.Human Resource Management 11.com . 13.4. there prevailed a __________ policy towards the business. 2 An understanding of human behaviour is 1. Cast aside some mental luggage that increase mental load. Enable manager to anticipate and prevent problems. “Human relation should emphasis ‘communication’ as a major function of management”. Virtual disappearance of owner managers and the growth of professional mangers capable of managing according to professional code. Reconciling manager’s interest and capabilities with the needs and goals of the organization. (True) 2.J. 3. 2. a) 1.5 d) 1. (True) 6.3. The Hawthorne Studies found that productivity decreased when the level of illumination was decreased almost to moonlight levels. Human Relations seek to emphasis ‘technical aspects rather than ‘employee’ aspect of work.2. 4. joshiani@gmail. Any factor influencing employee behavior is embedded in a social system. 17.DACCIT – INDORE LC 1502 MB0027 . 15. Develop keener sensitivity towards other people. 5. a) Divide and conquer b) Division of labor c) Laissez-faire d) Justice and equality True or False 1.5 According to __________ and ________ human relations are a systematic. a) Huneryager and Hechmann b) Halloran and McFarland c) Elton Mayo and F. (False). (False) 3. Roethlisberger d) Jucius and Ginzberg From the 14th century B. 20. developing body of knowledge devoted to explaining the behaviour of individuals in the working organization”.

2 b) 2. 4 c) 1. the workers employed in the factories were allowed a week off day as well as limiting the hours of works for women workers to eleven per day. a) Planning b) Direction c) Human Relations d) None Every manager has to be prepared to deal with different changes effectively through _____ and ____ programs. 27. a) Middle b) Top c) Lower d) All The Personnel Department is responsible for many varied functions including 1) Research and development 2) Wage and salary administration 3) Grievances handling 4) Safety and training a) 1. their jobs and other aspects of the organizations. 3.com . 3. (True) 25. technical d) All Management of _____ resource is the essence of being a manager who has to get things done through others. The Plantation Act 1863 makes provision that if the workers failed to complete their period of contract.Human Resource Management 21. 30. The physical resources will not give results unless the human resources are applied to them. development c) Seminars. In “Varnashram”or caste system. 4 The Head of Personnel Department is associated with ______ Management and helps it in the formulation of personnel policies for the company.3. (True) 3. 2. those individuals engaged in area of trade. they should be imprisoned for a period not exceeding three months.4 b) 2. 3. According to ________ act of 1881. joshiani@gmail. their jobs and other aspects of the organizations. interdependent and interacting ______ component 1) Physiological 2) Sociological 3) Psychological 4) Ethical a) 1. a) Training. 4 ________ in management is a process that brings workers into contact with and causes them to be influenced by their leaders. which they work. 4 c) 3. 3 d) 1. Vaishyas Shudras b) d) b) d) Brahmins Kshatriyas 1920 1918 The Madras Labour Union Act was organized in _________ a) 1922 c) 1919 23. a) Technical b) Economic c) Human d) All True or False 1. 2. Human Relations in management is a process that brings workers into contact with and causes them to be influenced by their leaders. 4 According to Juicius. 3. 26. 4 c) 1.” the human factor’ refers to a whole consisting of inter-related. (True) 2. which they work. 2. 28 29. 3 b) 2. cultural b) Educational.2. 4 d) 1. 4 d) 1. 3. 31. a) The Plantation Act b) Indian Trade Unions Act c) Factory Act d) Mines Act Human resources are wasted through ________________ 1) Obsolesces of skills 2) Better work opportunities 3) Good personnel policies 4) Hurdles of adjusting to change a) 1. 2. 24.DACCIT – INDORE LC 1502 MB0027 . business and agriculture were called 3 a) c) 22.

(True) Majority of the problems in organizational setting are physical. 5. a) Apprenticeship b) Vestibule c) Simulation d) On the job training For an _________. a) Manual skill b) Problem. human resources and future plans and an understanding of its culture. 2. 7. 6. 32 4 Human relations covers only inter – personal interactions.solving skills. (False) Training Morale b) d) Motivation Discipline Indicates any process by which the aptitude. and machines. (False) Management awareness training and assertiveness training deals with the problem of job discrimination against men. 2) Personnel performance is up to the required standard. milieu. 2 c) 1. skills and abilities of employees to perform specific jobs are increased. a) Simulation Method b) Apprenticeship Programme c) Off the job training d) Vestibule training Following are the disadvantages of _____________ training program 1) Splitting of responsibilities 2) Additional investment in equipment. which are identical with those in use in the place of work. a) c) 33 34 35 According to ________ there are three different purpose of learning. 3) Effective working environment a) Man Analysis b) c) Task Analysis d) 40 Organizational Analysis All 41 This technique enables the trainee to concentrate on learning the new skill rather than performing an actual job. 1) Acquiring Intellectual Knowledge 2) Acquiring Manual Skills. 3 2.solving skill c) Intellectual knowledge d) None A detailed analysis of the organization structure. which is often imparted with the help of equipment. the essential requirements are 1) An adequate number of personnel. a) Man Analysis b) Task Analysis c) Organization Analysis d) All Trainees remember things that they ________.DACCIT – INDORE LC 1502 MB0027 . which can be duplicated 42 joshiani@gmail. 3 39 It is a classroom training. a) Attention b) Interest c) Attitudes d) All The main objective of individual training methods are: 1) Developing interest 2) Appeal to senses 3) Demonstration value a) 1. technical and economic rather human and social. 3 36 37 38 b) d) 1. a) A. (False) The human resources have also been designated as human factors. D. Sinha b) Douglas McGregor c) Williams d) Elton Mayo The acquisition of a __________ requires practice or experience accompanied by feedback pure trial and error learning can be speeded up by guidance.Human Resource Management 4. much longer than they do information they receive through talks or reading alone. 3) Acquiring Problem. a) See and hear b) Observe c) Grasp d) None A trainer has to consider alternative methods of presenting training material to participants in order to stimulate their _________ and facilitate retention of the matter.com . objectives.

seminars. the actual conditions encountered on a job. which is often imparted with the help of equipment. which duplicates. which can be acquired. a) Vestibule training b) Apprenticeship Programme c) Experiential method d) All 52 joshiani@gmail. (False) In ________ the workers are employed on a small stipend to learn the job first and after satisfactorily completing the training they are absorbed in the industry. others. basic principles and pure and applied knowledge in any subject area. group behaviors and personal interaction. a) Whiting Williams b) B.based methods 44 45 46 47 48 49 50 b) d) Stimulation Experiential Methods 51 ________ is a technique. as nearly as possible. films training etc.solving skills is the case method. Standohar d) Dr. which are identical with those in use in the place of work. Madan True or False a) The most widely used classroom method for improving the problem. (True) b) Over and under emphasis on training stems largely from inadequate recognition and determination of training needs and objectives. a) Knowledge based method b) Experiential method c) Simulation Method d) None The categories of the method ________ are lectures. (True) c) Training inputs can’t be used to effect changes of attitudes and consequently of the organizational climate. B. a) Simulation Method b) Knowledge based Method c) Experiential Method d) Apprenticeship Program In ________ an effort is made to expose participants to concepts and theories. a) Attitudinal b) Vestibule c) Off the job d) All The advantage of ___________ methods is 1) The hiring cost is lower 2) The loyalty of employees is increased 3) Immediate returns can be expected. and machines. (False) d) Demonstration Value method can be used effectively as an aid to overcome the “breakdown of communication”.com . (True) e) Off the job training is appropriate for teaching the knowledge and skills. a) Apprenticeship c) Knowledge. workshops. a) Experiential method b) Knowledge method c) Simulation method d) All The _____ training helps an individual to improve his comprehension of self. a) Knowledge – based method b) Stimulation c) Apprenticeship method d) Experiential method. in a relatively short period.DACCIT – INDORE LC 1502 MB0027 . Filippo c) Paul D.Human Resource Management 3) Training situation is somewhat artificial a) Off the job c) Experiential Method b) d) Vestibule training None 5 43 According to _________” Management development is the development of management over and above its science and theory of its practice and application in organization.K. a) Simulation Method b) Apprenticeship Program c) Knowledge Based method d) Experiential Method The emphasis in ______ is on achieving through group processes and dynamics a better understanding of one self and others. It is a classroom training.

2 b) c) 1.com . 2. (True) _________ entails a detailed examination of a job. 1 5. 3 a) c) Management Supervisors 2) 4) b) d) b) d) Follow Up Analyze and divide 2. (True) c) For analyzing the organization climate.3. 1) 3) Overtime Transfer a) 1. questionnaires and interviews. (True) d) Business agents are specialists in union-management negotiation. its components. a) Discipline b) Job analysis c) Job specification d) Training 6 54 True or False a) Vestibule training attempts to duplicate on –the – job situations in a company classroom. (True) c) The line manager assumes prime responsibility for the settlement of a grievance. 5. 4 For evaluating the training the following outcomes can be measured 1) Reaction 2) 3) Behavior 4) a) 1. 3 b) 2. 63 The clearest opportunity for settlement is found at the first stage before the grievance has left the jurisdiction of the joshiani@gmail. 3 c) 3. (False) b) A grievance machinery is usually thought of in connection with accompany that deals with a labor union. 4. a) Dale Yoder b) Prof. Pigors c) Prof. Jucious d) International Labor organization The National Commission of Labor states that complaint affecting one or more individual workers in respect of their 59.3. 4 d) 1. 60. 3 1. 4.4 61. (True) b) The advantage of using the vestibule. 4. 2. the direct methods are observation.DACCIT – INDORE LC 1502 MB0027 . 4 2) 4) b) d) Leave Seniority 2. 3. 3. (True) Rearrange the steps for handling a grievance 1) Get the facts 3) Apply the answer 5) Receive and define the nature of the dissatisfaction a) 1. 4 c) 3. 1.2.2. (True) d) Training external to the employing unit sometimes teaches techniques on methods contrary to practices of the participant’s organization. its various operations and the conditions under which it has to be performed.Human Resource Management 53 __________ is the act of increasing the knowledge and skill of an employee for doing a particular job. 1. 3. a) 1. 3. 2. 2. 5. a) Longitudinal Analysis b) Structured Interview c) Both d) None According to ________ grievance as “a written complaint filled by an employee claiming unfair treatment”. 2.3 None 55 56 57 58 The result obtained are plotted on a graph to determine whether changes have occurred as a result of the training program. 3. 5 c) 4.training system is the disadvantages of specialization. True or False a) The superior who are people oriented rather than task oriented can handle the grievance easily. a) Man Analysis b) Organizational Analysis c) Task Analysis d) All Training enables employees to develop and rise within the organization and increase their ____________ 1) Market value 2) Earning value 3) Job security 4) Economical use of material and equipment. 2 Labor union All 62.4 d) Learning Results 2.

J. (True) d) The end goal of the manager’s organizing responsibility is to create informal work group. or even the avoidance of boredom can be met by group a) Affiliative needs b) Egoistic needs c) Functional needs d) Cognitive needs These are the characteristics of ___________ work group.M. and have the authority to make a decision. a) Egoistic needs b) Cognitive needs c) Functional needs d) Affiliative needs Needs such as aid in daily activities help in the adjustment to work routine.Human Resource Management 64 The objective of the ________ is to resolve a disagreement between an employee and the organization a) Arbitration b) Leadership c) Grievance Procedure d) All A grievance should be deal within the limits of the _________ a) Managers b) c) Labor Union d) a) c) 67 Business agents Industrial relation executives b) d) First Line supervisors None 7 65 66 An ______ is an outside third party who is brought into settle a dispute. a) Status b) c) Group Norms d) Group Cohesiveness All 72 73 74 75 The ______ego is based upon reason and seeking and procession information and on factual discussion.DACCIT – INDORE LC 1502 MB0027 . (False) c) Cognitive needs are satisfied by motivation.com . dogmatic. a) Parent b) Child c) Adult d) None _________ is concerned with the interactions and forces between the group members in a social situation. selfish d) None True or False a) The word ‘dynamic’ derived from a Greek word. worthy c) Rebellious. a) Group Cohesiveness b) Formal Hierarchy c) Group Dynamics d) All According to _________ “a group consists of two or more persons who share norms about certain things with one another and whose social roles are closely interlocking. and ________ a) Evaluative and righteous b) Equal. a) Kimball Young b) T. Sprott d) Sherif 76 77 joshiani@gmail.J. (True) Is the degree of attraction that the group has for each of its members. (False) e) The informal group can also be a source of status or prestige for the membership. which means ‘force’. (True) b) According to W.H. A representative of International union Arbitrator Kimball Young defines a group as “two or more persons in a state of ________ a) Common objective b) Common interest c) Social interaction d) None _________ provided by the group through friendship between individuals with in it. Newcomb c) W. ”Norms are the ought of behavior”.H. 1) Sanctioned by some authority 2) Prescribed division of labor 3) Stable and consistent personal interactions a) Informal c) Both 68 69 70 b) d) Formal None 71 Informal group help to support their member and to protect them from ___________ a) Outside pressure b) Authority c) Hostile work environment d) All People interacting with a parent ego are protective. Sprott.

DACCIT – INDORE LC 1502 MB0027 .Human Resource Management 78 _________ established the Research Centre for Group Dynamics in 1945.com . (False) joshiani@gmail. (False) d) Group decision-making is not very helpful in gaining acceptance and commitment. (True) c) Dorwin Cartwright has stressed the importance of group dynamics particularly in the context of resistant to change. a) Kurt Lewin b) Dorwin c) Kimball young d) Thomas Hurrel A member’s ___________ to participate influences needs satisfaction. (True) b) There exists a close parallelism between the personality traits of the group member and the syntality traits of the group. a) Perceived goal Attainment b) Status Consensus c) Perceived Freedom to Participate d) None 8 79 80 True or False a) People interact with each other in terms of their psychological position or behavioral pattern known as ego status.