WINTER TRAINING REPORT ON “EPABX SYSTEM” (Electronics Private Automatic Business Exchange System) AT


Submitted By: Alok Bakolia Roll no. :11/ec/07 Electronics and communication NSIT,Delhi

Delhi University is an authentic work carried out by Alok Bakolia.CERTIFICATE This is to certify that the final report of the eight weeks Industrial Training in Magnum Tele System Ltd. Alok Bakolia has successfully completed his 8 weeks winter industrial training at our organization. which is being submitted for the partial fulfillment for the award of Degree of Bachelor of Technology(Electronics and Communication Engineering).. Purn singh. Netaji Subhas Institute of Technology in Magnum Tele System Ltd.roll no.11/EC/07. . Department of Electronics and Communication Engineering. under the guidance of Mr.

Pawan Budhiraja (Senior Engineer) for allowing us access to infrastructural facilities and providing us with various theoretical materials for studying. I sincerely want to acknowledge our mentor Mr.delhi who have directly or indirectly helped in making it a great educational experience. This 8 weeks of training at Magnum Tele System Ltd gave me immense knowledge about the GSM architecture. Purn Singh. ALOK BAKOLIA . Sr. our learned guide and superviser Mr.ACKNOWLEDGEMENT I wish to acknowledge. Manager Network Operations whose guidance not only provided us knowledge but also inspired us to be a part of this wonderful organization. I would also thank entire staff of Magnum Tele Systems Ltd. with a great sense of gratitude. I am thankful to all those who made this training a learning experience. Above all.

System Overview 1. 1.1Size and Configuration 1. 2.4Current Trends 4.2Functions of EPABX 4.Table of contents 1. 4.1Key Service Unit 2.5Other cards 2.1History 4.3Other System Requirements References .2Dimensions and weights 3.2Expansion Cabinets 2.6 Station Equipments 3. 5. Specifications 3.1Electrical Specifications 3.5 IP PBx Office serv 100 description 1. 3.2Technology 1. Acknowledgement Training Objective Company Profile Introduction of EPABX 4. Hard Ware Descriptions 2.3Programming 2.3Component of EPABX 4.4Interface cards 2.3Main Control Processor 2.

To get exposed to the training environment 2. . To relate my current level of knowledge with the industrial experience in the form of generating reports on the basis of observation and generate a model of its operations or processes or work flow. work ethics and trade related work practices at the organization . To have an opportunity to observe the processes.TRAINING OBJECTIVE: 1. Magnum Tele System 3. procedures and standards that the industry uses to ensure quality.. to have a basic understanding of the culture.i. 4. productivity and economy of the products or services that it undertakes and get a first hand experience to work within the industry.e.

A lot of this spirit comes from Mr. Small. since Mr. but still with mindset to make good agreements both with suppliers and dealers. this is why Magnum has promoted SAMSUNG in India. employees and dealers are selected very carefully with every criterion fulfilled. and now when all dealers want to sell SAMSUNG. Magnum can supply the customer with the best choice because we have a better knowledge of the products we represent. Magnum knows how winners are created! All products.till date we have about 60 dealers and growing with whom we enjoy a excellent goodwill and solid business relationship. Anuj Sood is an electronic engineer with a solid interest in telecom this was a natural base. that's Magnum! Today Magnum stands for Since 2001 Magnum has been extremely focused on the products we represent. products and customers. Anuj's racing experience. How they started Magnum was established by Mr. Anuj Sood and Mr. In this way they need five or six brands to give customers what they want. Soon we can see that we where right at that time! When customer wants to buy a key telephone system we suggest the best . We have become more and more aware of the importance of small units. since then there has been no looking back. Pawan Budhiraja in 1996 as a consultancy company basically for telecom service solutions. which means that the dealer should get in touch with us on his own specific terms. which make the company very flexible and independent. But Magnum can make winners out of good products even if the brand name isn't so well known. Later the company moved further into the telecom business and in 1999 the company went in for as dealers of Samsung KTS from global telecom LTD(GTL). Many other distributors do the opposite as they try to have every brand a company asks for. we're sure Samsung will become the market leader in KTS within two to three years. where everyone feel that they can control their situation. flexible with a line of products and a reliable service back-up. That's how it started . but with tough work.COMPANY PROFILE About Magnum Telesystem Magnum is Official Distributors for SAMSUNG Key Telephone Systems for India. also the big distributors want to join the winning team. Today Magnum is one of the major companies which provide reliable business communications solutions in its segment. We doesn't say we can't change products but it always has to be some advantage for the dealers to sell this product instead of other brands. Magnum focused categorically and specifically on providing reliable telecom solutions with lots of emphasis on after sales support. we focus very hard on. To give an example: When we skipped Panasonic and switched to Samsung KTS in years 1999. the quality/performance/production/vertical integration is outstanding.

Pascim Vihar. Magnum business idea is to support dealers with the best products. A-2. prompt delivery time and good terms.. CSC DDA Mkt.A.price/performance KTS. Magnum and its locations Since 1996 Magnum has its sales office at 3. DDA Market. as opposed to one that a common carrier or telephone company operates for many businesses or for the general public. New Delhi ( India ) & Stock in 20. all expansion are made with our own capital. Paschim Vihar. Sales and numbers Magnum has a good financial improvement since starting -96. but we prefer to sell KTS that gives the customer more. Aptts. We don't have any external loans or credits. Block A-6.. New Delhi (India). Sometime it is easier to sell what the customer asks for. SAMSUNG do that. Near C.private automatic branch exchange . Due to Magnum's flat organization it's easy to do business with us. SAMSUNG of course. PBXs are also referred to as: PABX . INTRODUCTION EPABX SYSTEM: A private branch exchange (PBX) is a telephone exchange that serves a particular business or office.

so using them for telephone calls was tempting.electronic private automatic branch exchange EAPBXs make connections among the internal telephones of a private organization —usually a business—and also connect them to the public switched telephone network (PSTN) via trunk lines. In a hosted setup. These considerations gave rise to the concept of hosted PBX. In the 1960s a simulated EAPBX known as Centrex provided similar features from the central telephone exchange. EAPBXs are differentiated from "key systems" in that users of key systems manually select their own outgoing lines. rather than buying and maintaining expensive hardware. HISTORY . call forwarding. nothing was being "exchanged" any more. This essentially removes the branch from the private premises. Two significant developments during the 1990s led to new types of EAPBX systems. and more. the general term "extension" is used to refer to any end point on the branch. (Technically.) The other trend was the idea of focusing on core competence. but the abbreviation EAPBX was so widely understood that it remained in use. and the availability of the Internet as a global delivery system made packet switched communications even more attractive. Initially. they started offering services that were not available in the operator network. the primary advantage of EAPBXs was cost savings on internal phone calls: handling the circuit switching locally reduced charges for local phone service. the PBX is located at and managed by the telephone service provider. As EAPBXs gained popularity.EPABX . Hybrid systems combine features of both. while EAPBXs select the outgoing line automatically. These factors led to the development of the VoIP PBX. and many companies realized that handling their own telephony was not their core competence. One was the massive growth of data networks and increased public understanding of packet switching. such as hunt groups. Companies needed packet switched networks for data. and features and calls are delivered via the Internet. EAPBX services had always been hard to arrange for smaller companies. Because they incorporate telephones. moving it to a central location. and extension dialing. fax machines. The customer just signs up for a service. modems.

The acronym is now applied to all types of complex. the term PBX is by far the most widely recognized. power cards and related devices that facilitate PBX operation. Solid state digital systems were sometimes referred to as EPABXs (electronic private automatic branch exchange). 3. sometimes called lines. 1. From a user's point of view. in contrast. often the same as the first digit of the local emergency telephone number) that connects them to an outside line (DDCO or Direct Dial Central Office in Bell System jargon). calls on a key system are made by selecting a specific outgoing line and dialing the external number. 4. . even if they are not private. Some modern number analysis systems allow users to dial internal and external numbers without escape codes by use of a dial plan which specifies how calls to numbers beginning with certain prefixes should be routed. Outside telco trunks that deliver signals to (and carry them from) the PBX. branches. Microcontroller or microcomputer for arbitrary data processing. Now. PBXs are distinguished from smaller "key systems" by the fact that external lines are not normally indicated or selectable at an individual extension.The term PBX was first applied when switchboard operators ran company switchboards by hand. Logic cards. 2. or exchanging anything. has a dial plan. 5. Users dial an escape code (usually a single digit. switching and control cards. control and logic. Stations or telephone sets. in-house telephony switching systems. the terms PABX (private automatic branch exchange) and PMBX (private manual branch exchange) were used to differentiate them. A PBX. COMPONENTS OF EPABX SYSTEM A EAPBX often includes: The EAPBX’s internal switching network. followed by the external number. As automated electromechanical and then electronic switching systems gradually began to replace the manual systems.

proprietary . H.for connecting PBXs to trunk lines. This is cheap and effective.Interfaces for connecting PBXs to trunk lines include: standard POTS (plain old telephone service) lines . Cabinets. Internet Protocol . Interfaces for connecting extensions to a PBX include: POTS (plain old telephone service) . 2.the manufacturer has defined a protocol. Standardized by British Telecom. and allows almost any standard phone to be used as an extension. ISDN PRI . Uninterruptible power supply (UPS) consisting of sensors. One can only connect the manufacturer's sets to their PBX. This is adequate only for smaller systems. 7.Runs over T1. DPNSS . closets.if equipment from several manufacturers is on site. 9.323. 3. and can suffer from not being able to detect incoming calls when trying to make an outbound call.a standard for connecting cordless phones.6. 23 bearer channels + 1 signaling channel QSIG . power switches and batteries. video) calls. vaults and other housings. Interconnecting wiring.the common two-wire interface used in most domestic homes. this usually runs over E1 (E-carrier) physical circuits. but the benefit is more visible information displayed and/or specific function buttons. . usually runs over T1 (T-carrier) or E1 (Ecarrier) physical circuits.the common two-wire interface used in most homes. SIP and IAX protocols are IP based solutions which can handle voice and multimedia (e. Interface standards 1.323 and SIP.for connecting PBXs to each other. 8. the use of a standard protocol is required. DECT .For example. Internet Protocol .H. Console or switchboard allows the operator to control incoming calls.g. Interfaces for connecting PBXs to each other include: proprietary protocols .

the PBX generates a file containing the call records from the PBX. Provide one single number that external callers can use to access all persons in a company. The call records from the PBX are called SMDR. 6. and playing music or customized commercial messages for the caller waiting.ISDN . Record voice messages for any extension from an external caller. CDR. or CIL.historically used to print every call record to a serial printer. 2. Provide system call management features. SIP. 3. Network Port (listen mode) .the most common digital standard for fixed telephony devices. This can be supplied in either Basic (2 circuit capacity) or Primary (24 or 30 circuit capacity) versions. Network port (server mode) . Internet Protocol . The PBX then starts streaming information down to the application. Distribute calls to employees in a answering team in an even way.323.delivers 24 digital circuits over a four-wire (T1) interface.where an external application connects to the TCP or UDP port. Place external callers on hold while waiting for a requested person to answer. RBS (robbed bit signaling) . Automate call answering. Most medium to large companies would use Primary ISDN circuits carried on T1 or E1 physical connections. Interfaces for collecting data from the PBX: Serial interface .H. FUNCTIONS OF EPABX: The main functions of EPABX are: 1. . using the Automatic Call Distribution (ACD) feature.the PBX connects to another application or buffer. 4. 4. 5. MGCP. Allow the use of customized business greetings while answering calls. File . but offering a menu of options from which a user can select to be directed to a specific extension or department. It is possible to use a Voice modem as FXO card. Now an application connects via serial cable to this port. 7. and Inter-Asterisk eXchange protocols operate over IP and are supported by some network providers.

Transfer calls between internal extensions. When a call is received for that person.Custom greetings 16.Public address voice paging 26. Auto attendant Auto dialing Automatic call distributor Automated directory services (where callers can be routed to a given employee by keying or speaking the letters of the employee's name) 5.Do not disturb (DND) 21.Call waiting 13. Sub functions performed by EPABX are: 1. 4. Customised Abbreviated dialing (Speed Dialing) 17. Automatic ring back 6.Direct Inward System Access (DISA) (the ability to access internal features from an outside telephone line) 20.Camp-on 14.Call pick-up 11. Call accounting 7.Welcome Message . 2.Interactive voice response 23. the exchange routes it to each number on the list in turn until either the call is answered or the list is exhausted (at which point the call may be routed to a voice mail system). Call blocking 8.Shared message boxes (where a department can have a shared voicemail box) 27. Night s ervice 25.Conference call 15.Voice message broadcasting 29. Call park 10. also known as find-me: Determines the routing of incoming calls.Direct Inward Dialing 19. 3. 22.Follow-me.Busy Override 18.Call transfer 12.Music on hold 24.Voice mail 28. Call forwarding on busy or absence 9. The exchange is configured with a list of numbers for a person.

as ISDN offers features such as conference calling. . Originally having started as an organization's manual switchboard or attendant console operated by a telephone operator or just simply the operator. which uses the Internet Protocol to carry calls. call forwarding. ISDN PBX systems also replaced some traditional PBXs in the 1990s. also known as an IPPBX or IPBX.Current trends One of the latest trends in PBX development is the VoIP PBX. For some users. but they have moved so far from the original concept of the PBX that the term hardly applies at all. These modern IP Centrex systems offer essentially the same service. Most modern PBXs support VoIP. the private branch exchange has gone full circle as a term. they have evolved into VoIP centres that are hosted by the operators or even hardware manufacturers. and programmable caller ID. However. recent open source projects combined with cheap modern hardware are sharply reducing the cost of PBX ownership.

are all possible using a single line to each user. With a conventional PBX. the hosted solutions usually have to maneuver in both realms in one way or another. IP/PBX. or between two traditional telephone users in the same way that a conventional PBX does.Even though VoIP gets a great deal of press. The abbreviation may appear in various texts as IPPBX. or IPPBX. separate networks are necessary for voice and data communications. This means that Internet access. This provides flexibility as an enterprise grows. The distinctions are seldom visible to the end user IP PBX (VOIP PBX) An IP PBX is a private branch exchange (telephone switching system within an enterprise) that switches calls between VoIP (voice over Internet Protocol or IP) users on local lines while allowing all users to share a certain number of external phone lines. as well as VoIP communications and traditional telephone communications. and can also . Currently. the old circuit switched network is alive and well. there are four distinct scenarios in use: PBX (Private and Circuit Switched) Hosted/Virtual PBX (Hosted and Circuit Switched) or traditional Centrex IP PBX (Private and Packet Switched) IP Centrex or Hosted/Virtual IP (Hosted and Packet Switched) Since in reality people want to call from the IP side to the circuit switched PSTN (SS7/ISUP). and the already bought PBX's are very competitive in services with modern IP Centrexes. The typical IP PBX can also switch calls between a VoIP user and a traditional telephone user. One of the main advantages of an IP PBX is the fact that it employs converged data and voice networks.

4. Company provided manuals 3. .Various other sites regarding PBX System. REFERENCES: 1. Like a traditional PBX. an IP PBX is owned by the enterprise. 2. Wikipedia on “PBX System”. Samsung ‘s website .reduce long-term operation and maintenance costs.