Online Transaction Processing System

1. INTRODUCTION With a view to take the benefits of Information Technology to the common man, as a part of its e-Governance initiative, the Government of Andhra Pradesh, India embarked on a number of IT Projects that seek to redefine public service – CARD (Computer-aided Administration of Registration Department)-digital registration of legal deeds, TWINS (Twin Cities Network Services) one-stop citizen service centers, MPHS (Multi-Purpose Hosehold Survey) IT at the grassroots level of mandals. These IT projects focus on the common man. The objective of MPHS is “to provide to the citizens of the State, selected services and information of revenue department in an efficient, reliable, transparent and integrated manner on a sustained basis through easy access to a chain of Citizen Information Counters (CIC’s) set up at the 1125 mandal offices.” The MPHS project has been implemented in a phased manner with 1 server and 2 clients established at each mandal office, with the software and databases relating to citizen data and land records data. It is now proposed to take up a pilot project that encompasses all departments and agencies of the Government at the mandal level through an OLTP (Online Transaction Processing System) with the mandal office as the focal point or hub. 2. SALIENT FEATURES OF MPHS PROJECT • • • The MPHS project has been implemented at 1125 mandals in 3 phases during the period 1997 – 2000. The system has been designed to manage the socio-economic data of 30,000 to 70,000 citizens of the mandal and the land records data of the 30 to 50 revenue villages of the mandal. The systems and the databases are distributed and are not networked either vertically along the hierarchy of the revenue department or horizontally across the departments and agencies of the Government at the mandal level. Employees of the Revenue department, trained initially, manage the systems. The systems are installed in a small LAN on the Citizen Information Counters designed uniformly and erected in all mandal offices.

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3. SERVICES PROVIDED THROUGH MPHS AT PRESENT Applications of revenue department listed below have been made fully operational as part of the MPHS project.

3.1 MPHS & HDS Data 1. Caste-Nativity certificates to citizens

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2. Socio-economic data of households ( HDS Data) 3.2 Land Records 1. Database of land records 2. Extracts of land title & Occupancy 3. Record of Rights 4. Details of Crops grown on each holding 5. Revenue and Irrigation - Demand Collection and Balance 3.3 Public Distribution System 1. Registration & Licensing of Fairprice Shop Dealers 2. Allotments of essential commodities to FPS dealers 3. Registration of households for issue of ration cards 4. Monitoring distribution of ration to the households 3.4 Others 1. Employee Payrolls 2. Land Acquisition 4. THE MPHS TECHNOLOGY The MPHS project is architected using the Client-Server technology 4.1 Hardware & Software • 1 PIII Database Server • Windows NT network • Oracle database server • Forms 4.5 front-end • 2 KVA UPS • 2 clients and 2 printers 4.2 Design & Implementation The MPHS software has been designed and developed by two organizations- the MPHS portion by the AP Technology Services and the Land records portion and other applications by National Informatics Centre. The implementation has been undertaken by the CCLA ( Chief Commissioner of Land Administration)

5. CURRENT STATUS OF MPHS Project Currently MPHS project is being used primarily for issuing Caste-and-Nativity Certificates. So far about 75,000 certificates were issued cumulatively in all the mandals. The systems are being used to update and integrate the MPHS, HDS and Land records databases. It is assessed that the full potential of the project can be realized only when the MPHS systems are integrated with the systems of

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6. Hence the current proposal has been designed.technologically and commercially Provides a cost-effective method of networking horizontally and vertically across departments and across mandal. The pilot should network all the mandal level institutions. being a small municipality etc.ap-it. the total cost of the pilot will be borne by the Government ( IT&C) department. by automating all the processes that impact on or depend on such core data Integrates seamlessly with the legacy systems in place already – especially the MPHS. availability of representative offices of most of the departments. especially of citizens and land.3 Implementation model Since it is a pilot involving lot of original work and experimentation. Creates a model that is replicable .1 Objectives The present proposal is to take up a Pilot Project involving design. district level institutions and the state level offices of the selected departments.com) . The developer selected through this 3 . subtreasury. 6. The commercial model evolved during the pilot will be used to replicate the system in all the mandals of the state using the Publc-Private-Partnership model announced by the Government through GOMs 23 IT&C department dated 293-2001 (available on www.2 Pilot Mandal Bhongir Mandal of Nalgonda District has been selected as the pilot area considering factors such as proximity to Hyderabad. TWINS and any other systems that may become operational during the period of implementation of the Pilot. district and state levels. Is compatible with the overall IT Architecture defined by the Government of Andhra Pradesh • • • • • 6. CARD. develop and implement an OLTP system that achieves the following basic objectives : • • • • • • Integrates all the Government offices at the mandal level horizontally Achieves vertical integration of all Government data Creates OLTP capabilities for as many departmental application systems as needed Creates an architecture that permits sharing of data across departments Ensures automatic updating of core data.other related departments and networked through an appropriate architecture. transactions and data Provides a web-based interface to the citizens and businesses intending to transact with the Govt agencies. REQUEST FOR PROPOSAL (RFP) 6. Conforms to the highest standards of security of systems.

b. the term ‘IT professional’ means a person with a graduate degree or a higher qualification in computer or communication areas from a recognized university. The bidder should have employed at least 50 I. till the expiry of one year from the date of acceptance. departments/ agencies participating in the OLTP pilot project • The Computerized systems will be operated by the personnel drafted from the Govt. in the time frame prescribed and operate the system. The Turnover of the bidder in installation and maintenance of hardware. The bidder can partner with another person (firm or company) subject to the following conditions.PREQUALIFICATION OF BIDDERS Entrepreneurs desirous of bidding for the pilot project shall have the following qualifications : a. department /agencies participating in the OLTP pilot project.4 Implementation time The developer shall implement the Pilot project in 16 weeks from the date of award.4 Basic responsibility of the developer The developer shall design. The bidder shall have experience in implementing Information Technology Projects of comparable size and complexity preferably in the area of OLTP systems. at their expense. 7. within the scope defined in Clause xx of this RFP. software and other equipment and maintain the same for a period of one year from the date of acceptance. install required hardware. d. develop all the component systems. shall exceed Rupees One Crore in each of the proceeding two years ( FY 1999-2000 & 2000-01) c. Timely execution of the project and maintaining the required uptime of all the systems to ensure provision of quality services to the citizens are the main ingredients of the proposal. 6. installation and maintenance of complex Wide Area Networks and OLTP systems. 4 .5 Other specifications • The GOAP makes available the space in all the Govt. as per the details mentioned in this document. 6. development of software.RFP Process will implement the pilot on a turn-key basis. For this purpose. 6.T Professionals as on 31-3-2001. They shall develop and build the complete system subject to the conditions prescribed in this document.

(viii) Ensuring that the response-times in accessing the servers and provision of counter services shall be as specified in clause 14 at all times during the currency of the arrangement.1.1. The turnover of the partner in the areas specified in clause (iii) above. 2. (v) Training of GOAP personnel in running of the applications (vi) Maintenance of the systems on a turn key basis including supply of consumables. 3. to be specified by the GOAP. (vii) Integration of the applications relating to various departments and agencies as specified in this document and future applications of like nature. adopting open. The bidder and the partner are jointly and severally responsible for discharging the contractual obligations with GOAP. The contractual agreement of GOAP will be with the successful principal bidder(s) and their partner(s). interoperable standards and scalable. The principal bidder shall disclose full particulars of the partner in the prescribed format while submitting the tender and enclose with it a copy of the agreement between them in relation to this tender. and any other material required essentially to provide the services for a period of one year from the date of acceptance of the entire system by GOAP. to achieve the overall objectives of the pilot. shall be counted towards the pre-qualifying turnover of the principal bidder and the IT professionals employed by the partner as on 31-3-2001 shall be counted towards the prequalifying requirement mentioned in clause (iv). A maximum of one partner will be allowed for each bidder. SCOPE OF WORK COVERED BY THE RFP The Scope of work covered by this RFP includes the following (i) Design and development of an OLTP software solution to achieve the objectives set forth in Clause 6. state-of-the-art architecture. (ii) Procurement and installation of hardware of servers and clients required for achieving the basic objectives (iii) Networking the different component systems and the backend servers of the associated departments and agencies. otherwise called the principal bidder. 8. 4. (iv) Implementation of the solution. 5 . stationery and media. The scalability shall take into consideration the horizontal and vertical scaling which is the essence of the Pilot. in the most costeffective manner.

REQUIREMENTS OF THE SOLUTION 9. for all operators and for all modes of access i. 9. the operating systems. the user-interface in respect of each application / service shall be identical. 9. f) The software solution shall be capable of handling all categories of electronic payments i. shall conform to open standards and shall be proven to be supported at least by three vendors. ATM.Provision of some of services implemented in the Pilot.2 APPLICATION SOFTWARE a) The developer shall adopt the structures of the databases of the respective participating departments and agencies of the Government. the system software and RDBMS packages. inter-operable standards and shall not be based on any proprietary systems or packages. through internet. the networking operating systems. More specifically. c) To the extent permitted by the over-all architecture. receipts. Internet technologies may be deployed for easy scalability. with marginal customizations where required. replicability and cost-effectiveness.1 ARCHITECTURE OF THE SOLUTION: a) The architecture of the solution should be based on open. b) The user interfaces shall be uniform to the extent practicable and as approved by the GOAP c) The application software shall produce the output reports. In exceptional cases the department may consider adopting and modifying marginally it’s processes and information organization to suit the solution. the protocols. for this purpose. The illustrative list outputs can be obtained by prospective bidders from the GOAP.e at the departmental counters or on the Internet. The developer may adopt a more elegant architecture that is technologically superior and more cost-effective. as defined by the respective department or agency. The architecture should be proven to be highly scalable and capable of delivering high-performance in varied field conditions.. as may be specified by the GOAP. certificates as prescribed by the respective department / agency. In other words. No basic change can be made in any of the databases of the participating departments / agencies to accommodate particular demands necessitated by the architecture chosen by a bidder. to the citizens on the Internet. Internet kiosks etc.e. the API’s. d) The architectural and design features shall enable adoption of multiple delivery channels at the customer end including Pilot counters. b) The architecture should be able to interface with the existing applications of various participating departments/agencies. (ix) 6 . Credit card or debit card. e) A representative functional architecture is shown in Annexure I.

This aspect shall be firmly kept in view. depending upon the amendments made by the Government to laws. irrespective of his place of residence.3 HARDWARE. The GOAP reserves the right to install and run some of the other applications. In other words a citizen should be able to avail the services at any counter of the pilot project. Functions. Data flow diagrams. Addition of any such applications or services in future should not degrade the performance of the system.etc. on the OLTP pilot facilities. 9. leased lines of different types. The hardware shall be inspected by a team of technical experts to ensure compliance of this requirement. to this extent. i) The developer should develop the application software for future additional services as and when required. The communication systems need not be of only one type but could be different such as. communication technology and equipment. j) The following information relating to the existing application software of legacy systems will be made available to the developer at his option. g) The software solution shall provide for the facility of the networking across the Pilot centers for all information and filing services. rules and procedures in connection with the administration of these services. OFC. Triggers and interface details. 7 . o o o o o Data base structure and description of fields and tables. Procedures. Source code. developed by departments and agencies of the Government. where essential. Suitable redundancy shall be provided in the communication networks and topology. NETWORKING AND ANCILLARY EQUIPMENT a) The hardware to be used by the developer shall be new and shall be capable of delivering high performance during the currency of the pilot project. entity-relationship diagrams. The design features of the software should be. c) The system may have to operate in heterogeneous environment wherein the back end implementations could vary. b) The solution should incorporate reliable network architecture. dialup lines. If any augmentation in configuration is needed to meet the performance. satellite and wireless communications etc. established in the pilot area. h) The operator shall carry out the modification of software as required from time to time. Report formats. The solution should be based on latest state-of-the-art technology and practices such as web-enabled solutions etc. based on master codes and follow the best principles of software development. the operator shall install the same.

2) The developer shall maintain a log of the transactions at each center in a database. A penalty of Rs 1000 will be levied for each day when any inconsistency is noticed till the same is rectified to the satisfaction of the GOAP. except updating the records as a part of the transaction with a citizen. application software and changes to the departmental master data. 10. 8 . The developer shall also be responsible for overall consistency and integrity of such mirrored databases. Government will be the owner of all data. data in transit etc. whenever the network connectivity is restored h) UPS : The operator shall provide UPS backup of required capacity at each critical location to ensure running of business-critical processes and transactions even when there is a shut-down of power. hardware and the network equipment. c) The employees shall be allotted login user-id and password to fix up accountability for transactions carried out from any component system.d) Off Line System . SECURITY OF THE SYSTEMS & DATA 1) The software solution shall contain all suitable security features and Firewalls using the latest features to protect and secure the databases used by the proposed system. d) Arrangements shall be made to prevent any unauthorized access to Servers. All databases. 4) While the developer is responsible for the functioning and operation of the component systems. transactions in any form kept at the centres either in electronic form or physical form such as paper etc. The system should update the backend servers automatically. Periodic surprise checks will be conducted by the GOAP officials to ensure the security and reliability of the system b) All the technical people associated with the Pilot shall be allotted passwords to monitor any modifications to the database.The developer shall provide required interface to the applications so as to enable conducting the transactions even when the LAN/ WAN is down. which are required to be accessed and updated on a continuous basis. shall be mirrored at the cost of the developer. 3) Access Controls a) Access Controls shall be provided to ensure that the departmental databases are not tampered/altered/modified/deleted/ by the systemoperators. the backend databases will be owned and maintained by the departments themselves.

Sub-registrar Benefits to BPL New families Registration of Deeds Existing Encumbrance certificates Property Valuation Transfer Duty Family Welfare Births & Deaths 9 Existing Existing Existing Existing Existing 4.PHC 5. DEPARTMENTS/ APPLICATIONS/ SERVICES TO BE COVERED 11. Integration with MPHS Integration with land records Integration with Cooperative Societies / banks Integration with Local Body.1 The details of departments/ applications/ services proposed to be covered in the Pilot project are given below: Department 1. Integration with MRO Integration with Local Body Integration with MPHS.MDO 3.Revenue Existing or New MPHS data updation Existing Land Records data Existing updation Registration of births Existing Application/ Service Value addition expected of the Developer Conversion to OLTP system Conversion to OLTP system Conversion to OLTP system.11. Integration with Family Welfare system of PHC Conversion to OLTP system Conversion to OLTP system Conversion to OLTP system Conversion to OLTP system Conversion to OLTP system Conversion to OLTP system Conversion to OLTP system Conversion to OLTP system Integration with subtreasury system Integration with CARD system.Local Body . Integration with death registration system Integration with Irrigation & Agriculture systems Development of system. Integration with local body Integration with MPHS Registration of Existing deaths Birth certificates Existing Death Certificates Existing Record of Rights Existing HDS data updation Existing FPS dealer master Existing Monitoring PDS Existing Ration Cards Existing Payroll Existing Mutations New Record of crops New 2.

3 The proposed pilot shall.Educational Institutions 10.APTRANSCO 12. wireless or satellite or a combination of the same. in the most costeffective manner.Commercial Taxes 13.Department 6. Networking & UPS and the applications running on them and other services added from time to time. FACILITIES MANAGEMENT SERVICES: The developer shall be responsible for the over all management of network and OLTP Systems which includes administration of Servers. leased line.Market yard Integration with CARD Value addition expected of the Developer Integration with MRO & irrigation Integration with MRO & Agriculture Integration with MRO System. ensure that all the mandal-level offices mentioned above shall be connected to their respective supervisory offices at the district and state level appropriately.Agricultural Cooperative Society 11. The responsibilities include the following but at the same time not limited to them. PCs.Police Property taxes New Application/ Service Existing or New Crop & Irrigation New details Crop & Irrigation New details FIR registration Existing system Caste verification of New students Crop Loans & MT New loans 9. in addition to providing the linkages and integration specified above.Irrigation 8. (i) Network Administration: Network Administration & Management consists the following activities but not limited to them: 10 . OFC. The architecture should provide for Internet connectivity to all the participating departments at mandal level.2 11.Agriculture 7. The nature of connectivity between different units could be dial-up.Excise 14. Integration with Court Integration with MPHS system Integration with subregistrar & MRO systems Networking vertically with their line agencies Networking vertically with their line agencies Networking vertically with their line agencies Networking vertically with their line agencies 11. 12 .

11 . Upkeep and Physical Security of the systems shall be the responsibility of the developer. within the time limits prescribed. 3) Helping Users to use common resources on Network etc.1) Administering User IDS 2) User level help in logging on to the Network and other related activities. and front end g) Guarding the systems against virus infections using the latest anti-virus tools . RDBMS. f) Installation of upgrades of system software namely. RDBMS or front end. Office 97/2000. SCO UNIX etc. (iii) Maintenance Services (for equipment not covered under parts Warranty) The Maintenance. IE etc. NT. b) Installation and Reload Support on Desktop OS like Win 95/98. 5) Continuous monitoring & management of network during the working hours on each working day & restoration of breakdown within prescribed time limits. The maintenance services of systems include: a) Preventive maintenance and includes carrying out the necessary repairs and fitting of replacement parts wherever applicable. OS. (ii) Systems Support: Systems Support consists of the following: a) Taking System Back Ups (Daily back ups for Database servers and Web servers). 4) Network analysis and performance tuning. d) Installation and Reload Support for Application software e) Rectification of system software problems due to crashing or malfunctioning of the OS. c) Installation and Reload Support for Server OS like Windows NT Server. Preventive maintenance shall not be attended during working hours. h) To support and maintain the proprietary applications of different departments on the mutually agreed terms.

The uptime shall be computed as per the following procedure. iv)Supply of consumables : (a) Making available all the consumables and any other goods or articles required from time to time for functional operations of pilot. • • The working shall be based on 30/ 31 working days per month The uptime shall be computed in terms of the available working days (minus) the days of downtime using the following formula. (c)If any doubt arises. whether any item or article can be categorized as required for functional operations or not. Uptime : The overall uptime of the systems shall be 99% computed on a monthly basis for each site aggregated for the pilot area. The first batch of such workshops shall be conducted within 45 days of the commencement of the agreement period. • 12 . The workshops shall cover all the users at least once in 6 months. Pre-Printed Computer stationery applications and certificates required for various (b) The stationery used for all statutory certificates shall be security paper. redundancy in hardware configuration and fail safe design. Cartridges for Laser Printers iii. PERFORMANCE LEVELS IN TERMS OF AVAILABILITY OF SYSTEMS Since the CITIZEN services cannot be stopped during specified service hours. Uptime in terms of working days during the month Available working days in the month Downtime: A downtime exceeding 1 hour on a working day shall be counted as a full day for the purpose of computation. 13. which include i. (d) The developer shall maintain an inventory adequate for one month’s operations at each site. or with regard to the quantities used.b) The operator shall arrange to hold training/software workshops for improving the skills of the employees in proper usage of the hardware and its day-to-day maintenance. the solution should consider reliability. the decision of the GOAP shall be final. to prevent duplication. Ribbons for Dot Matrix Printers ii. No data loss is permitted and any recovery procedures should take into consideration this factor.

1 Personnel belonging to Government departments/organizations will be providing the actual services relating to the departments and agencies of the Government. The developer shall train such personnel on running the applications and providing citizen services. shall be considered as a full day of down time. 16. • 15. TRAINING GOAP PERSONNEL 16. inter alia. For shortfall of every 0. a log of all the events at all the sites in the pilot.2 Penalty for shortfall in performance levels: The prescribed uptime of the systems shall be 99% computed on a monthly basis as specified in clause 13. 15.1 Penalty for delay in launching of the Project The developer shall adhere to the time schedule indicated in Tender notification for completion of the Pilot Project.• A site will be considered to be down in the following circumstances: a) When the work at any site is conducted manually on account of problems related to hardware and or /system software and/or network. A down time exceeding 1 office hour on a working day. In case of delay in execution of the project. One Thousand per every day of delay for each such site shall be levied. He shall complete installation and commencement within specified period from the date of handing over the site. b) When the systems at any site falls below the Minimum Expected Configuration (MEC) specified even though the work might be carried on with the available systems.1% of uptime below 99% a penalty of Rs 1000 will be levied. 13 . a penalty calculated at the rate of Rs. The training shall be for a minimum period of 4 weeks and may be extended for a further period as may be required to impart the required degree of proficiency to the satisfaction of GOAP. computed on a cumulative basis for each day. c) The MEC is specified below for each site “90 % of the sites meant for handling governmentcitizen transactions shall be fully operational” The operator shall deploy a suitable Network Management Software that maintains. PENALTIES 15. by operating the systems.

5 16. c) The developer shall install the Hardware or any other equipment of very high quality and it shall be new and be of standard brands. The hardware equipment. RESPONSIBILITIES OF THE DEVELOPER a) The Developer shall bear the responsibility for installation of hardware. which takes care of 25 % reserve. software and all other equipment required and its maintenance for a period of one year from the date of acceptance. transaction files. log files and any other statistical reports. fax. software and any other system installed should get the approval of evaluation committee before the test run is declared to have been satisfactorily completed. The developer shall replace immediately the hardware equipment or software which is found to be of inferior quality or does not suit the requirements. However laying cable net work required for installing computers. b) The developer shall incorporate all such features as required by the OLTP system for its information and management. (The responsibility of networking will be that of the developer) b) GOAP undertakes the responsibility for completion of Civil works including General Electrical work and provision of furniture required at all the sites of the Pilot. providing electrical fittings of all types. electronic equipment and UPS shall be the responsibility of the developer. 18. He shall furnish a design of cable network required for all the aforementioned equipment so that an arrangement can be made by 14 . Number of employees to be trained = (Number of PCs in the system) * 2. The number of employees to be trained will be arrived at through the following formula.The Developer shall also be responsible for retraining the counter operators whenever changes are made in the software. These could be in the form of accounting. printers and Xerox machine.3 The developer should engage the data base administrators or any other technical staff required at his expense and maintain the system for a period of one year from the date of acceptance. 17. RESPONSIBILITIES OF GOAP a) GOAP will facilitate securing permissions required for providing the OLTP system with access to the databases of the associated departments as needed. Air-Conditioning equipment.

TWO. STAGE I BIDDING : a) The bids in Stage I shall be in the format shown in Annexure II . The architecture.STAGE BID PROCEDURE : The bidding will be in two stages. 22. b) The servers of the departments shall be up during the period when the OLTP systems are scheduled to operate.GOAP for providing ducts for all such cables while executing civil works. The Government may come up with a portal. The EMD shall be in the form of a DD or pay order in favour of MD APTS. A comprehensive evaluation of the proof of concept will be made at this stage and one bidder will be selected finally. b) EMD for Stage I : An EMD of Rs 2 lakhs shall be enclosed to the bid document at Stage I. RESPONSIBILITIES OF ASSOCIATED DEPARTMENTS a) Associated departments will computerize their respective APPLICATIONS and maintain the databases. NON EXCLUSIVITY. as are required to prevent unauthorized access to their databases. LICENSE FEE. In case any of the columns are left blank by the bidders in the formats. application software of the solution may be deployed by GOAP outside its own requirement. 20. The bidders shall furnish all the information sought through the formats. c) All the valid bids received in Stage I will be evaluated using the criteria defined below : Criteria for evaluation of Stage I bids Points 15 . IPR (i) The Government reserves the unrestricted right to deploy the solution developed for OLTP by any other developer or agency at locations outside the pilot area. 19. At the end of the evaluation in Stage I. to provide some or all of the services covered by the OLTP system. any of the Public Sector Undertakings of AP or statutory bodies under its control. the Committee will assign a zero weightage to that item. in the joint sector. IPR : The Intellectual Property Rights will be owned exclusively by the Government of Andhra Pradesh. (ii) (iii) 21. c) The participating departments and agencies shall be responsible to take all such security measures including setting up firewalls . a maximum of 3 bidders will be short-listed and they will participate in Stage II bidding.

manpower & quality certification1 (ii) Experience and track record of the Bidder in the last 2 years 25 • • • relevant technical expertise and skill-sets experience in developing enterprise-wide solutions for large organizations experience (including international experience) in providing solutions for complex citizen service systems involving OLTP systems 25 (iii) Qualifications/competence of the key staff committed for the assignment • Project Management Expert(s) • • • • • • 15 Systems Analyst(s) Expert(s) in e-Commerce & Internet Network & Hardware Specialist(s) Security Expert(s) Database Design & Administration & OLTP experts Domain Expert(s) in governmental systems & procedures 5 (iv) Local presence Criteria for evaluation of Stage I bids (B) SOLUTION PROPOSED (weightage 30) Points At this stage the bidder is expected to give a brief approach paper and an outline of the solution proposed. 16 . SEI CMM Level 3 or above.(A) ORGANIZATIONAL STRENGTHS OF THE BIDDER (WEIGHTAGE 70) (i) Turnover and financial performance. TQM. These are expected to provide information for evaluation based on the following criteria: (i) Understanding of the issues and project requirements 10 1 ISO 9000 (for software development). six sigma or equivalent.

with illustrations to explain the features of each of the above models and also indicate the names of the software package options and preferences. (ii)Outline of proposed solution Proposed architecture of the solution covering • • • • • • • • Technology model Architecture of application software Networking model Security model Internet Transaction Model OLTP model Openness & Inter-operability of solution Scalability of the solution 15 The bidders are expected to propose the outline of their solution in respect of each of the above areas. important issues and associated risks for the OLTP system. elaborating how the bidder plans to execute the project within the time frame of 4 months indicated in this document Total points assigned for evaluation in Stage I 100 d) A maximum of 3 bidders will be short-listed at the end of the evaluation process in Stage I 17 . Suggested modifications and improvements to the functional requirements. architecture and other aspects in the existing legacy systems. (v) Methodology 5 The bidders are expected to indicate the following in their implementation methodology: • • • Software development model considered appropriate for OLTP project Manpower deployment plan Time frame.Understanding of the project requirements.

The Stage I EMD of all other bidders will be returned thereafter. 24. f) The pre-qualified bidders are required to enclose a technical approach paper to the bid document and to make a presentation to the Tender Committee. 23.e) The bidders will be permitted to visit the facilities at MPHS. the practicability of the proposed solution and the costeffectiveness thereof. as the case may be. He shall mention the architecture and the strategy he intends to follow to network and interface with the databases of different departments and to create an OLTP system. using the architecture suggested. b) Stage II EMD : The bidders short-listed for Stage II shall submit an additional EMD of Rs 2 lakhs . TECHNICAL BID (STAGE II) ( Annexure III) The Technical bid in Stage II shall contain the software solution offered by him in detail. with a view to bring out the bidder’s appreciation of the requirements of the OLTP project. reference to various industry standards to which the products included in 18 . • Should be scalable and secure. CARD and TWINS project sites. followed by the title mentioned above against “tender call:” Name of the bidder and contact address should also be written on the envelope. STAGE II BIDDING a) A maximum of 3 bidders will be short-listed for Stage II. • Should be cost-effective • It shall also include o a detailed technical documentation. e) Each offer should be placed in a separate envelope superscribed: “Technical bid” or “Financial bid”. The solution shall aim at • Compatibility with the existing software of the participating departments. The prototype may simulate the systems at the mandal/ district and state levels for the demo. • The software solution may also mention the cases where similar software solution is already in operation. c) The bids in Stage II shall be in the formats at Annexure III and Annexure IV d) The Stage II bid shall consist of 2 parts namely. Technical Bid ( Annexure III) and Commercial Bid ( Annexure IV). The bidder shall also demonstrate the proof of concept of the solution proposed by developing a prototype of registration of birth and how it updates the databases at mandal/ district and state levels. and interact with the key staff by prior appointment. the architecture of the proposed solution.

The financial bid covers shall be listed 19 . In particular. GOAP contact person shall open the technical bids and list them for further evaluation. the vendors should identify areas in which their solution conforms to open standards and areas that are proprietary in nature. o The facilities for training the staff and the strategy he intends to adopt for maintaining the sites for one year. Justification about proprietary components in terms of functionality and performance should be given. 25 . including physical infrastructure and human resources. and literature concerning the proposed solution. FINANCIAL BIDS ( STAGE II) ( Annexure IV) (a) The financial bid should contain a Quotation for the rates for the components mentioned below in the format given in the bid document.vendor’s offer conform. duties and statutory payments incident upon the operator. (d) No enhancement of the rates quoted in the Commercial bid and finally approved by the Evaluation committee will be allowed during the currency of the arrangement. 1) Development of application software 2) Hardware required to be installed at various sites in the participating departments 3) System Software required to be installed at various sites in the participating departments 4) Networking devices 5) Installation costs 6) Training of employees 7) Maintenance of the system and solution for 1 year 8) Miscellaneous costs 9) TOTAL COST (b) The rates quoted shall be valid for any new applications that may be introduced in future in Govt. departments as a result of the detailed study undertaken by the developer. (e) The rates quoted shall be inclusive of all taxes. BID EVALUATION PROCEDURE: OPENING OF BIDS: Immediately after the closing time. 26. o A statement about appropriateness of the solution plan for operating conditions in AP.

4. The sealed bag of financial bids shall be in custody of a designated officer and the financial bids will not be opened till the completion of evaluation of technical bids. BID EVALUATION: The bidders are required to make a detailed presentation on the proposed solution and the prototype developed. GOAP may ask vendor(s) for additional information visit vendors site and/or ask for technical presentation and may arrange discussion with their professional. technical faculties to verify claims made in technical bid documentation. TRAINING PLANS 9. 5. TESTING AND QUALITY CONTROL PROCESSES COMMERCIAL BID • Cost-effectiveness of the solution will carry 40 points on a relative basis. EVALAUTION COMMITTEE 20 . milestones and deliverables at various stages of implementation 3. Software development and implementation plans including timeframe. TECHNICAL STANDARDS PROPOSED TO BE ADOPTED 10. 27. 7. 6. (A) TECHNICAL ELEGANCE & SUITABILITY OF THE SOLUTION (60 POINTS) 1. Points will be assigned to different vendors on a relative basis using the following formula L1*40 / L(x) Where L1 is the lowest commercial bid and L(x) is the bid under evaluation.and put into a bag sealed according to GOAP procedure. Structure and design of the Application Prototype Technology model of the OLTP solution Design of Internet-based services Networking / routing Plans SECURITY PLAN 8. ARCHITECTURE OPENNESS OF THE PROPOSED SYSTEM INCLUDING SCALABILITY & 2. The technical bids will be evaluated on the following criteria. Any participating bidders may depute a representative to witness these processes.

d) The decision of the Tender Committee in the evaluation of the Technical and Commercial bids shall be final. it shall be competent for the Tender Committee. implementation and acceptance On successful completion of 1 year of running the system 15 % 20% 20 % 25 % 20 % 21 . While seeking such revised financial bids. 28. The broad terms of payment are indicated below : Delivery of SRS Installation of hardware Installation of beta version of the entire system Testing .a) The tenders shall be evaluated by the Tender Committee constituted by the Government. which are likely to impact on the financial bids. to seek revised commercial bids in sealed covers ONLY from those tenders cleared technically by the committee. c)If there be any changes in the terms in the terms and conditions of the tender pursuant to the negotiations during the evaluation of the technical bids. the committee shall give reasons justifying the need for such a course of action. b)The Tender Committee may choose to conduct negotiation or discussion with any or all the bidders. PAYMENT TO THE OPERATOR The GOAP shall pay to the operator the consideration. No correspondence will be entertained outside the process of negotiation/ discussion with the Committee. fixed as per terms of the agreement with the successful bidder(s).

.Annexure I Indicative Architecture of OLTP system Internet State Information Exchange HOD 1 HOD 2 APSWAN District Information Exchange Dt Office 1 Dt Office 2 OFC Link Mandal Information Exchange Mandal Office ( MPHS) PHC Re gis Police Irrigation Other Offices . Su b APTRANSCO MDO 22 .

EMD enclosed : Amount : DD/ Pay order No & date : Bank & branch : 2. Address 3. GENERAL INFORMATION OF THE PARTNER 1. GENERAL INFORMATION OF THE PRINCIPAL BIDDER 1.Telephone Nos FAX e-mail web-site : : : : : 4.Legal Status Public Limited Company / Private ltd co / Partnership firm 5. Address 3. Name of the bidder (company / firm) : 2.Legal Status Public Limited Company / Private ltd co / Partnership firm 5.Date of establishment II. Particulars of turnover ( as per audited accounts) in Rupees Crores ( 2 decimals) 23 .ANNEXURE II FORMAT OF STAGE I BID (Pl see clause 22) I. Date of establishment ============================================================= III . PREQUALIFICATION CRITERIA 1.Telephone Nos FAX e-mail web-site : : : : : 4. Name of the partner (company / firm) : 2.

Item of turnover (1) Principal bidder Software development Hardware maintenance Networking TOTAL (2) Partner Software development Hardware maintenance Networking TOTAL GRAND TOTAL Turnover in 1999-00 Turnover in 2000-01 3. has the right competency & skill set required to implement the TWINS project ( 100 words) 24 . Experience & Track Record in last 2 years a) Describe how your company / firm and together with your partner. IT Professionals employed on 31-3-2001 Principal Bidder Partner : : ============================================================= IV) EVALUATION CRITERIA ( ORGANIZATIONAL STRENGTHS) 4.

• 25 . OLTP projects and customer service projects implemented during last 2 years Name of Organization Period Value in Brief description of the Project crores nature of customer services and number of customers served per year ============================================================= 5.b) Pl give details of enterprise-wide projects. diagrams to explain the architecture and any other information require to elucidate the solution. Local Presence : Company / Branch address : Turnover effected by Branch in AP : Number of IT Professional Staff employed in AP : ============================================================= V SOLUTION PROPOSED 1.Enclose a detailed technical solution covering Your understanding of the issues and requirements of TWINS project • Outline of the proposed solution • Methodology of implementation 2. The approach paper shall specifically address all the points mentioned in Clause 22 of the bid document . Details of key staff to be committed to this project: Sl Name No Designation Qualifications Length Service of total with service bidder Projects implemented 7 . with illustrations and names of software packages proposed to be used.

make a presentation to the tender committee on the proposed architecture of the solution. Signature of the bidder Name Designation Signature of the Partner Name Designation 26 . if so required.The bidders may develop and demonstrate the proof of concept of the proposed solution. 4.3.The bidders shall.

Name of the PARTNER (company / firm) 2. Address 3. The bidders shall have to show the proof of concept at this stage. Address 3.Telephone Nos FAX e-mail web-site : : : : : : II. GENERAL INFORMATION OF THE PARTNER 1.Telephone Nos FAX e-mail web-site III : TECHNICAL SOLUTION • • • A comprehensive technical solution should be enclosed covering the aspects mentioned in clause 24. : : : : : : Signature of the bidder Name Designation Signature of the Partner Name Designation 27 .ANNEXURE III TECHNICAL BID ( PHASE II) ( See Clauses 23 & 24) I. Name of the bidder (company / firm) 2. They shall also state all the technology products to be used by them and the standards proposed to be adopted. GENERAL INFORMATION OF THE PRINCIPAL BIDDER 1.

Address : 3. TOTAL VALUE OF ASSETS TO BE CREATED BY BIDDER: Signature of the Partner Name Designation Signature of the bidder Name Designation 28 .Telephone Nos : FAX : e-mail : web-site : II.PRICE QUOTED FOR THE PILOT PROJECT ITEM Rate quoted (Rs in Lakhs) Development of application software Hardware required to be installed at various sites in the participating departments System Software required to be installed at various sites in the participating departments Networking devices Installation costs Training of employees Maintanance of the system and solution for 1 year Miscellaneous costs TOTAL COST QUOTED Total Cost quoted in words IV. Name of the bidder (company / firm) : 2.Telephone Nos : FAX : e-mail : web-site : III. Address : 3. Name of the PARTNER (company / firm) : 2.ANNEXURE IV FINANCIAL BID STAGE II ( To be submitted in a separate sealed cover) (see Clause 25) I. GENERAL INFORMATION OF THE PARTNER 1. GENERAL INFORMATION OF THE PRINCIPAL BIDDER 1.

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