Little Gems from Triarchy Press


Books Catalogue 2011

Systems Thinking and Design Thinking Complexity Thinking Cultural Theory and Triarchy Theory Scenario Planning Teams The International Futures Forum Education Innovation Leadership Society 5 10 12 14 15 16 17 18 21 22

Ackoff, Russell Addison, Herbert Armson, Rosalind Barabba,Vincent Beautement, Patrick Bibb, Sally Bloomer, Keir Broenner, Christine Carey, Andrew Davies, Graeme Evans, Roy Fairtlough, Gerard Galer, Graham Garrett, Geoff Gibbons, Jemima Hillson, David Huberman, Koby Huq, Rozana Jones, Andrew Kuhn, Leslie Leicester, Graham Lloyd-Jones, Edward 7, 8 7 5 5 10 7 17 10 7, 18 21 17 13, 20 24 21 19 22 21 15 20 11 16, 17 24 Melvin, Alison Michael, Donald Middleton, Peter Millett, Stephen M. O’Hara, Maureen Ogilvy, James Seddon, John Sertl, Jennifer Sharpe, Bill Smith, Phil Stewart, Denis Tate, William Thompson, Michael Villiers, Peter Vulpian, Alain de Wastell, David Wilms, Wellford 15 16 6 14 16 14 6 21 16 23 17 9 12 21 24 5 17


ADVENTURES IN COMPLEXITY For Organisations Near the Edge of Chaos 11 COMPLEXITY DEMYSTIFIED A Guide for Practitioners 10 DELIVERING PUBLIC SERVICES THAT WORK Case Studies (Vol. 1) 6 DIFFERENCES THAT MAKE A DIFFERENCE An annotated glossary of distinctions important in management 8 ECONOMIES OF LIFE Patterns of Health and Wealth 16 EMPLOYEE EMPOWERMENT The rhetoric and reality 15 ERASING EXCELLENCE Examining the grip of centralised power 17 FACING THE FOLD Essays on Scenario Planning 14 GROWING WINGS ON THE WAY Systems Thinking for Messy Situations 5 HERDING CATS Being advice to aspiring academic and research leaders 21 IDEALIZED DESIGN FOR DECISION-MAKING Weaving Systems Thinking and Design Thinking 5 IN SEARCH OF THE MISSING ELEPHANT Selected Essays by Donald N. Michael 16 INSIDE PROJECT RED STRIPE Incubating innovation and teamwork at The Economist 18 LEADING FROM EXAMPLE A Short Guide to the Lessons of Literature 21 MANAGEMENT f-LAWS How organisations really work 7 MANAGING AS DESIGNING IN THE PUBLIC SERVICES Beyond TechnoMagic 5 MANAGING THE FUTURE A Manager’s Guide to Forecasting and Strategic Planning in the 21st Century 14 MEMORIES The principles and aphorisms of Russ Ackoff 8 MONKEYS WITH TYPEWRITERS Myths and realities of social media at work 19 MYTHOGEOGRAPHY A Guide to Walking Sideways 23 NO SECRETS! Innovation through Openness 20 ON Q A ‘talking game’ for teams, trainers, managers and consultants 15 ORGANISING AND DISORGANISING A Dynamic and Non-Linear Theory of Institutional Emergence and its Implications 12 STRATEGY, LEADERSHIP AND THE SOUL Resilience, Responsiveness and Reflection for a Global Economy 21 SYSTEMIC LEADERSHIP TOOLKIT 9 SYSTEMS THINKING FOR CURIOUS MANAGERS With 40 new Management f-Laws 7 SYSTEMS THINKING IN THE PUBLIC SECTOR 6 TEN THINGS TO DO IN A CONCEPTUAL EMERGENCY 16 THE FAILURE FILES Perspectives on Failure 22 THE FORWARD MARCH OF CHILDREN’S JUSTICE HALTED 24 THE INNOVATION ACID TEST Growth Through Design and Differentiation 20 THE MYTHICAL ORGANISATION 24 THE SEARCH FOR LEADERSHIP An Organisational Perspective 9 THE THREE WAYS OF GETTING THINGS DONE Hierarchy, Heterarchy and Responsible Autonomy in Organisations 13 TOWARDS THE THIRD MODERNITY How Ordinary People Are Transforming the World 24 TRANSFORMATIVE INNOVATION IN EDUCATION A Playbook for Pragmatic Visionaries 17 WHO GOVERNS OUR SCHOOLS? 17


My dear, The news that a new paper-based device called a Flipback (it’s a so-called analog book) might topple the Kindle from its stranglehold at the pinnacle of digital nonsense is less comforting than you might expect. For a start, it has to be printed on rice paper and it’s designed to be read with one hand. We have e-books and pdfs and Kindle editions and proper books printed on proper paper and some wise authors and some very engaged readers and whatever you do with this catalog(ue) – whether you have the analog(ue) or the digilog(ue) – please use two hands and do be careful out there. Yours faithfully,

Michelle Smith Booksmith ~ Triarchy Press startle me at: 01297 631456 ~ +44 1297 631456 Triarchy Press, Station Offices, Axminster, Devon EX13 5PF, England




Systems Thinking and Design Thinking 1/5
The skills, tools and techniques of Systems Thinking explained in layman’s terms…

Systems Thinking for Messy Situations
Rosalind aRmson
Rosalind was, until April 2011, Senior Lecturer in Systems at the Open University, UK. A consultant and teacher, she has extensive experience of using systems ideas to support individuals and organisations facing complex/uncertain situations.
2011, 338pp, paperback, 978-1-908009-36-4 £25.00 (£19.50 at

This book is about dealing with messes. Sometimes known as ‘wicked problems’, messes (or messy situations) are easy to spot: we don’t know where to start; we can’t define them; everything connects to everything else; we get in a muddle thinking about them; we often try to ignore some aspect/s of them; when we do something, they usually get worse; trying to fix them like a simple problem never works. Examples of messes include: the healthcare system in your country...dealing with a family break-up... exploring change – and making it happen – in your organisation...worrying about how to look after your elderly parents.

SyStemS thinking ~ DiagramS ~ SyStemS mapS ~ rich pictureS ~ roSalinD armSon
Systems Thinking offers a range of good ways to approach these situations and unravel them and this book explains those skills and techniques that can be brought to bear. They include: Escaping Mental Traps (History Traps, Habit Traps, Double Binds,Value Rigidity and Action Traps) ~ Working with System Definitions ~ Diagnosing with Multiple-Cause Diagrams ~ Drawing Rich Pictures ~ Drawing and using Influence Diagrams ~ Understanding messes with Systems Maps ~ Building Human-Activity System Diagrams ~ The 5Es (Effectiveness, Efficacy, Efficiency, Elegance, Ethicality) ~ Viewing messes through an Understandascope.

Whether you’re new to Systems Thinking or have long experience, the book invites you to develop your skills through working with your own messy situations. It’s written for managers, project managers, team leaders, ‘change leaders’, strategists, policy makers and concerned citizens as well as university students from a broad set of disciplines.

Forthcoming… manaGinG as dEsiGninG in THE PUBliC sERViCEs Beyond TechnoMagic daVid WasTEll idEaliZEd dEsiGn FoR dECision-maKinG Weaving Systems Thinking and Design
Thinking to Resolve the Complexity of Business and Public Issues


See also… THE innoVaTion aCid TEsT

in the Innovation section of this catalogue. 5

Systems Thinking and Design Thinking 2/5
The best-selling analysis of why public services in the UK and around the world so often don’t work – and how to fix the mess.

JoHn sEddon
John Seddon is MD of Vanguard Ltd – organisational change consultants – and visiting professor at the Lean Enterprise Research Centre, University of Cardiff.
2008, 224pp., paperback, 978-0-9550081-8-4, £20.00 (£18.00 at

This is the book that made a laughing stock of the UK Audit Commission, famously ridiculed the culture of targets and ‘deliverology’ that for years has characterised public services in England and set in train the conversion of the public sector to systems thinking. The reviews say it all: “The argument compellingly made in this book by John Seddon is that the Government has designed failure into almost everything it does on our behalf. It has not done so deliberately; but it is culpable because it has failed to listen to people who know better how to run services on behalf of the customer rather than the producer.” Philip Johnston, Daily Telegraph “One of the strengths of Seddon’s diagnosis is that, as a consultant, he has seen almost every public service from the inside. From trading standards to planning and housing repairs, all exhibit the same dysfunction, being forced to conform to a work design that starts from the wrong end – the requirements of government rather than those of the citizen.” Simon Caulkin, The Observer

John SeDDon ~ SyStemS thinking ~ public Sector reform
“This book provides the public sector with the means to deliver higher levels of public value and the opportunity to be seen to be doing so in a robust way with measurable results, high customer satisfaction and high morale.” Jim Mather, Scottish Government Minister for Enterprise, Energy & Tourism “Few books...come to define a new era. I can only hope that this passionate, yet informed, critique on the limitations of public sector management becomes one of them.” Duncan Kerr, Chief Executive, South Kesteven District Council “A true beacon of sanity in an increasingly insane regime; ministers should read this and recognise the error of their ways.” Mark Radford, Director of Corporate Services, Swale District Council

No policy maker or public sector manager can afford NOT to read this book. And, if you don’t believe the author, read the Case Studies (below).

Systems Thinking in the Public Sector: Case Studies
PETER middlETon ~ FoREWoRd By JoHn sEddon
2010, 132pp., paperback, 978-0-9562631-6-2 £15.00 (£13.50 at

Six detailed Case Studies (from Housing, Transport, HR, etc.) which convincingly demonstrate that John Seddon’s recipe (above) actually works and delivers the results he promised.


Systems Thinking and Design Thinking 3/5
RUSS ACKOFF: two masterly guides for managers and their victims.


How organisations really work
RUssEll aCKoFF ~ WiTH HERBERT addison REsPonsEs By sally BiBB
Russ was the doyen of Systems Thinking and Design Thinking. He regularly appeared in lists of the world’s most respected business gurus. Herb is a well-known publisher and Sally is a consultant specialising in employee engagement, trust and change.
2007, 180pp., paperback, 978-0-9550081-2-2, £20.00 (£18.00 at

We’ve all heard of Sod’s (or Murphy’s) Law – if anything can go wrong, it will. Most of us know Parkinson’s Law – work expands to fill the time available for its completion. Now Management f-Laws brings together a collection of 81 of Professor Russell Ackoff’s wittiest and most subversive insights into the world of business.

ruSSell ackoff ~ SyStemS thinking ~ DeSign thinking ~ f-lawS
“If you ever need a reality check after stumbling out of some appalling management meeting, or just need cheering up on a long business trip, this is the book for you. Just about every myth or pompous delusion about management gets punctured…” Stefan Stern, The Daily Telegraph “This book is fun - not something one can often say about a management book. It’s also a compact piece of distilled wisdom… Many of the 81 f-Laws are obvious when you think about them, but are too often ignored or neglected. Yet they matter. Take No. 4: ‘There is no point in asking customers, who do not know what they want, to say what they want.’” Charles Handy, Management Today “This book offers profound thoughts in digestible bites. It is easy to read and entertaining, yet full of wisdom. How much better our organizations would be if managers could really learn these lessons!” Michael C Jackson, Professor of Management Systems, Hull University Business School

For managers, leaders and their victims as well as MBA students, these two books offer the essence of Ackoff at his sparkling and most digestible best.
“At first glance, the 81 aphorisms, paradoxes and put-downs seem nothing special. The shock comes as the implication sinks in, followed by a chain-reaction of secondary ones…until shocks are going off all over and you are in no doubt that you are in the presence of one of the profoundest and wittiest brains ever to engage with the bizarre human activity called management.” Simon Caulkin,The Observer


With 40 new Management f-Laws
RUssEll aCKoFF WiTH HERBERT addison and andREW CaREy
2010, 96pp., paperback, 978-0-9562631-5-5 £18.00 (£16.25 at

40 new f-LAWS plus an insightful, extended introduction to Systems Thinking as developed by Russ Ackoff. If you don’t know what Systems Thinking is, start here. This and the previous title give you all 121 of Ackoff’s f-Laws. 7

Systems Thinking and Design Thinking 4/5
RUSS ACKOFF: a lifetime’s experience distilled into two books of practical management wisdom.


Russ Ackoff was the doyen of Operations Research, System Thinking and Design Thinking. He regularly appeared in lists of the world’s most respected business thinkers and gurus - alongside Peter Senge and Charles Handy.
2010, 120pp., paperback, 978-0-9565379-7-3 £16.00 (£14.50 at; hardback, 978-0-9565379-9-7, £25.00 (£19.75 at

You might think Memories would be the fond autobiography of a grumpy old guru. Not a bit of it! There are stories of his chats with the Queen of Iran, his introduction of theme parks to the US, appearing naked in front of his commanding officer in World War II… but they’re all there to do a serious job.

Published posthumously, Memories is a very gentle and human introduction to this most rigorous and demanding of thinkers. It will be appreciated by fellow academics and consultants, managers and business studies students.
Ackoff knew his students remembered stories better than teachings, so he uses them to deliver a succession of principles and aphorisms developed during his life.
ruSSell ackoff ~ SyStemS thinking ~ DeSign thinking ~ organiSational theory ~ peter Senge ~ charleS hanDy

“Russ was an incisive, lifelong critic of the modern organizational form. He saw its limitations and argued for radical redesign. He was an advocate for major re-visioning and processes of change that started with helping people see what they truly valued and where they truly wanted to get – and then working backwards to see what it would take to get there.” Peter Senge, from his Foreword to Memories

An annotated glossary of distinctions important in management
RUssEll aCKoFF ~ FoREWoRd By CHaRlEs Handy
2010, 144pp., paperback, 978-1-908009-01-2 £14.00

Towards the end of his life, Russ Ackoff determined to explain how some of the apparently insignificant misinterpretations of language and meaning he observed during his long years of research can, in practice, have farreaching consequences. His aim was to dissolve (not solve or resolve) some of the many disputes in professional and private life that revolve around such misunderstandings. In this last manuscript that he was to complete before his death he does exactly that.

For managers, leaders, executives, MBA students, hierarchs and heterarchs of all ages, this is a perfect introduction to Ackoff’s writing and thinking. It is, as Charles Handy says, “a manual for clear thinking” – and a fitting tribute to the man.


Systems Thinking and Design Thinking 5/5
Applying ‘Systems Thinking’ to the design, structure and day-to-day running of your organisation: a blueprint and a revealing diagnostic toolkit.

An Organisational Perspective
William TaTE
Bill Tate runs two consulting practices, was formerly head of HR Strategy at British Airways and has taught on Cass Business School’s Executive MBA Programme.
2009, 324pp., paperback, 978-0-9557681-7-0, £28.00 (£25.00 at Hardback, 978-0-9557681-8-7, £40.00 (£35.00 at; e-book, £40.00

This Systems Thinking approach to leadership asks us to look beyond individuals, managers, leaders and management training programmes. Using the analogy of an aquarium (where water quality determines the health of the fish), Bill Tate reviews a range of issues like: Distributing authority ~ management vs. organisation development ~ the structural gaps that account for waste, rework, poor communication and failure ~ transferring learning ~ organisational competence ~ accountability ~ the organisation’s culture and shadow-side.

Used with the Toolkit (below), this is a practical book for HR and other senior executives who want to run an open, effective, responsible and empowering organisation – but aren’t sure where to start. Also a powerful stimulus to fresh thinking for business students.
“Full of practical tips and insights… a ‘must read’ book for any leadership or organisational development practitioner who wants to make a difference to business success.” Linda Holbeche, CIPD

organiSational leaDerShip ~ SyStemS thinking ~ organiSational theory
“…offers a practical road map for understanding and improving organisations and the way they are led.” Professor John Storey, The Open University Business School “Bill Tate rightly re-focuses the lens onto the organisation itself in a series of simple, clear and relevant examples.” Air Vice-Marshal Jon Lamonte, Royal Air Force “…a book to challenge both orthodox thinking on leadership, and shift the focus to the organisation. He cleverly mixes generic concepts with case studies and real experience, in a blend of the commercial and public sectors. There is also a neat diagnostic tool to ensure engagement with the approach articulated.” Robin Field-Smith, Her Majesty’s Inspector of Constabulary, London

William TaTE
2009, 152pp., 978-0-9562631-2-4 paperback, £55.00; e-toolkit, £95.00

Designed for use in conjunction with The Search for Leadership (above) this toolkit presents nine self-assessment questionnaires in nine separate modules with detailed implementation advice and guidance – designed to give any organisation a complete picture of itself: Management Development ~ Organisation Development ~ Learning ~ Competence ~ Culture ~ Decline ~ Systems ~ The Shadow ~ Accountability. 9

Complexity Thinking 1/2
Complexity Theory explained – Two practical guides.

A Guide for Practitioners
Patrick is an internationally-known consultant and Christine is a GIS expert. Both are Directors of the Abaci Partnership in the UK.
2011, 268pp., paperback, 978-1-908009-24-1 £25.00 (£19.50 at

“We need to do something differently but are not sure what to do or how to do it… Scientists explain complexity but don’t tell you what to do in practical terms.” This book provides the solution for people who are looking for a commonsense and pragmatic way to understand the complexity that they experience and work with daily. Drawing on a wide range of experiences – both their own and others’ – and using the insights gained from Complexity Science, the authors have developed a framework and approach which practitioners can use to understand, influence and benefit from the dynamic phenomena in their working contexts.

complexity ~ management ~ organiSation theory
The authors present six case studies. In some of them – such as the UK Fuel Crisis (2000) and the 2010 Gulf of Mexico Oil Spill – the authors’ Approach offers a clearer understanding of the stresses and strains that were felt throughout the crisis than we have heard elsewhere. They also explain how these crises might have been handled differently had an understanding of complexity been a part of standard practice. Other case studies, such as the Social Housing project in Ludlow, UK and a slum housing project in Cameroon, show how the Approach has worked in practice to achieve sustainable solutions.

A ‘bible’ for complexity practitioners – showing how the underlying principles of Complexity Science can be ‘put to work’ in practice with an in-depth, systematic framework showing when and how to shape and influence dynamic phenomena in their working context for successful and sustainable solutions.
“Practitioners who are engaged in dealing with complex issues across diverse domains and contexts will find this book illuminating, thought provoking and most of all useful – in guiding them to ways of moving forwards in their endeavours to understand and then exploit that understanding for greater purpose… It should be on the bookshelf of anyone seriously engaged with any complex issue.” Prof. Brian Collins, Chief Scientific Adviser, UK Dept. for Transport and Dept. for Business, Innovation and Skills.


Complexity Thinking 2/2
Complexity Theory explained – Two practical guides

lEsliE KUHn

For Organisations Near the Edge of Chaos
Leslie is Senior Lecturer in the College of Business at the University of Western Sydney. A prolific author, she has led over 30 research projects.
2009, 146pp., paperback, 978-0-9562631-0-0 £20.00 (£16.00 at

The focus here is on organisations and the ‘life of organisations’. It shows how complexity theory can be applied in/to organisations. Seven case studies, from a not-for-profit to a pharmaceutical firm, examine this sophisticated way of thinking and its application.

complexity ~ management ~ organiSation theory
Complexity theory is at the forefront of current thinking about ways to understand and manage the dynamic, messy, overlapping and interconnected systems that shape our world today. It removes simplistic hopes of an ordered and controllable existence where, if only we had the right ‘keys’ or ‘tools’, we would be able to fashion a successful organisation. Instead, it offers a way to identify underlying patterns of order and indicators for influencing future sustainable practice; it also shows how ‘influential interventions’ do not take a neat cause-and-effect path but may generate unexpected outcomes. Embracing uncertainty and change, the book shows that, when systems reach ‘the edge of chaos’, they are most likely to exhibit creative, innovative responses and new patterns are most likely to emerge. In the current climate many organisations may consider themselves ‘near the edge of chaos’, but most will not realise the potential that this offers.

For leaders, managers, and anyone who works in an organisation, here is a straight-forward and practical way to apply an important theory. For academics, researchers and students, this book shows how complexity theory can be translated into the workplace.
“A short and effective introduction to the art and science of complexity. A very useful resource introducing the terminology and thinking patterns required to adopt the complexity paradigm as a way of thinking and reasoning about organisations...” Prof. Darren Dalcher, Middlesex University “…a thoughtful, innovative and above all practical book about the implications and applications of complexity science for management. Written in a refreshingly engaging style, it packs a lot of useful information in a relatively small book. …not only a major new contribution to the literature on management and complexity, but to management literature as a whole.” Prof. Alfonso Montuori, Department Chair, Transformative Inquiry, California Institute of Integral Studies “Because of [her] deep understanding of complexity and organizations, she can take material others find daunting, and without sacrificing any depth, make it accessible to those who want to understand and apply the potential at the edge of chaos.” Prof. Deborah P. Bloch, University of San Francisco


Cultural Theory and Triarchy Theory 1/2
Cultural Theory – A key model for understanding risk and conflict at an organisational, social, governmental and international level. Practical applications + Case Studies.

miCHaEl THomPson
Michael has worked with/for Unilever, ESRC, University of California at Berkeley, European Parliament, International Academy of the Environment, Battelle Pacific Northwest National Labs, The Design Council, International Institute for Applied Systems Analysis and many others.
2008, 160pp., paperback, 978-0-9557681-4-9 £25.00 (£19.00 at

Business leaders with “a job to do” often conclude that any interaction with opposing views is a messy and unwelcome distraction. Scaled up to a global level, this belief causes big problems. The international financial crisis of recent years perfectly illustrates the danger of allowing one “voice” (individualist/markets) to drown out all the others.

cultural theory ~ riSk ~ organiSation theory ~ mary DouglaS ~ michael thompSon
Mary Douglas’s Cultural Theory of Risk explained how people and communities get into conflict because of the different ways that they perceive risk. Michael Thompson has developed that theory, arguing that there are five ways of organising (voices): hierarchical (e.g. Government), egalitarian (e.g. Greenpeace), individualistic (e.g. financial markets), fatalistic (nothing will make a difference) and autonomous (hermit-like avoidance of the other four).

Brings Cultural Theory into focus with case studies of UNEP, the UK Department for International Development, Shell Oil, The World Bank, Nepal, Arsenal Football Club. Its lively and witty presentation and its rigorous attention to detail makes it accessible to academics, managers, policy makers and the interested general public.
“… a timely reminder of what a broad, reflective and theoretically coherent social science of organizations can offer. …the marriage of cultural and organization theory could provide a very fruitful springboard for future research.” Prof. Stuart Clegg, University of Technology, Sydney; Distinguished Visiting Professor, Judge Institute, University of Cambridge “This theory has so many strengths, it is difficult to know where to start. In particular, I like… the view that change always results through the ‘clumsy’ interaction of ways of thinking and behaving.” Matthew Taylor, Chief Executive, RSA, London “Wow! What a revelation - the thoughts and ideas, the clarity in the writing, even down to the idiomatic expressions and down-to-earth style - this is what great academic writing is all about.” Ben Corringham, researcher, Wageningen University, Netherlands “Buy the book. If you find this half as interesting as I did, you must get hold of [it].” Tudor Rickards, Professor of Creativity and Organizational Change, Manchester Business School


Cultural Theory and Triarchy Theory 2/2
Triarchy Theory – The definitive guide

Hierarchy, Heterarchy and Responsible Autonomy in Organisations
Gerard had a distinguished business career, during which he led Shell Chemicals in the UK and founded biotech firm Celltech.
2007, 140pp., paperback, 978-0-9550081-3-9 £20.00

In his youth Gerard Fairtlough, thought, like everyone else, that hierarchy was a natural and necessary part of organisations. It took years of working for a large multinational (Shell) for him to begin to doubt that this was so, and more years before he started to explore the alternatives to hierarchy. In the end he has become convinced that it is vital to question hierarchy’s inevitability and to develop alternatives to it. Tinkering isn’t enough; huge shifts are needed if our businesses are to become more profitable and creative, if our government agencies are to become more effective, and if our non-governmental organisations are to make real changes in the world and act in a really responsible way. His method in this book is to expound some general principles and to develop some general models useful in all organisations. His theory (Triarchy Theory) gave our publishing company its name and his beliefs underpin our philosophy – that organisations are inevitably messy but could do better.

triarchy theory ~ management ~ organiSation theory ~ hierarchy
“…the more I listen to his arguments, the more I believe he is on to something.” Richard Donkin, Financial Times “…presents an interesting idea eloquently and clearly”, The Economist “With Fairtlough, the combination of experiential artistry, wisdom, and deeply reflective practice positions a different kind of creative thinking at the forefront of organization design.” Professor Stewart Clegg, University of Technology, Sydney “…an elegant and concise exploration of contemporary theory and practice in the governance of organisations.” Walter Truett Anderson, World Academy of Art and Science “…challenges organizations to reconsider hierarchy and their dependence on it. …of interest not only to academics and students of organizational and complexity theory, but also to anyone with an interest in the way we live and work today.” The Institute of Management Consultancy

For Alan Sugar, senior managers, and anyone who works in an organisation, here is a clear and practical explanation of a quite essential piece of knowledge: namely that hierarchy is just one way (and a not very good one) of getting things done. For academics, researchers and MBA students, this gets to the heart of many organisational issues.


Scenario Planning 1/1
Scenario Planning brought right up to date with Case Studies and a series of essential essays from one of its foremost exponents – Jay Ogilvy.

JamEs oGilVy

Essays on Scenario Planning
Jay worked with Peter Schwartz at SRI International and then at Shell in the early 1980s. He co-founded Global Business Network.
2011, 312pp., paperback, 978-1-908009-22-7 £25.00 (£15.00 at

Shell famously survived the oil crisis of 1973 because of its use of Scenario Planning. The Bush Administration had a range of scenarios drawn up for the aftermath of the Iraq invasion – but ignored the ones that suggested the violence and disorder that actually ensued.

Scenario planning ~ SyStemS thinking ~ complexity
Scenario Planning is a recognised and highly regarded way for organisations of all sizes to negotiate the uncertainty and complexity of our times. In Facing The Fold Jay Ogilvy has brought together a collection of essays about: Section i – the ‘nuts and bolts’ of scenario planning, the steps involved in the practice of developing scenarios, and the key considerations to ensure successful scenario planning. Section ii – Scenario Planning’s place in the larger context of the human sciences of anthropology, psychology, literary criticism, philosophy and sociology. Section iii – case studies from the public and the private sector and higher education.

This is a book for thoughtful business leaders, for government policy makers and advisors
“Facing the Fold is a luminous distillation of philosophical wisdom and modern management theory. A richer, more readable introduction to the theory and practice of scenario planning does not exist.” Robert W. Fuller, Author of All Rise: Somebodies, Nobodies, and the Politics of Dignity “Jay Ogilvy has for decades been an intrepid pioneer in the development of both the practice and theory of scenario planning. This wonderful collection of his writings is therefore a most welcome and valuable contribution to the field.” Adam Kahane, Reos Partners and University of Oxford “Ogilvy delivers a dramatic advance in scenario thinking, transforming scenarios from mere tools to vehicles for deep discovery in the face of uncertainty. Facing the Fold will change forever the way one thinks about the future and the possibilities it holds.” Paul Saffo, Foresight Discern Analytics “More than ever, we need to be able to think clearly about the future. I can think of no better practitioner and theorist than Jay Ogilvy. I have had the great pleasure and learning experience of participating in several scenario workshops led by Ogilvy over the years: mind-stretching experiences that proved to be prophetic in hindsight.” Howard Rheingold, author of Smart Mobs and Virtual Communities

MANAGING THE FUTURE A Manager’s Guide to Forecasting and Strategic Planning in the 21st Century sTEPHEn m. millETT

See also…
IN SEARCH OF THE MISSING ELEPHANT in the International Futures Forum section

Teams 1/1

The rhetoric and reality
RoZana HUq
2010, 108pp., paperback, 978-0-9565379-6-6, £13.99

The author presents her own detailed research into empowerment schemes and asks: What works? What happens in practice? What can be done better? She uses two extended case studies and feedback from managers involved in empowerment schemes to set out ways in which organisations can implement more effective and lasting empowerment schemes.

empowerment ~ management theory/practice A valuable resource, not only for researchers and academics, but also for practitioners in large and small organisations who are considering an empowerment programme or who want to understand and improve their current policies.

alison mElVin
Boxed Game, 978-0-9559707-8-8 £18.00 (£15.50 at

Designed as a refreshingly new way of ‘surfacing’ and discussing different views and perspectives in a work group, at meetings or amongst friends and family. On Q cards can be used as a creativity tool, a meeting interlude, an intergenerational game, a discussion forum... On Q has 70 carefully selected prompt cards (Qcards), each of which asks a question - which will be answered by one person, a team or everyone in turn, depending on the rules you choose to play. Some Qcards ask for snapshots of our past, others ask for our thoughts about our lives today and some for our hopes and fears for the future. For example: • What have you tried unsuccessfully to change? • What prejudices do you have that you find hard to throw off? • What is the first advertisement you can remember? • What one thing would you like to guarantee?

Designed for consultants, facilitators, team leaders and trainers, as well as anyone running a meeting or looking for new ways to get different generations to talk to one another.

See also…
INSIDE PROJECT RED STRIPE in the Innovation section of this catalogue


The Inter national Futures For um

GRaHam lEiCEsTER and maUREEn o’HaRa
Both active IFF members.
2009, 44pp., paperback, 978-0-9557681-6-3 £10.00 ~ pdf, FREE

We are confronted by major disasters and disruptions. The most familiar and headline grabbing are natural disasters such as earthquakes and superstorms. Whole swathes of infrastructure can be destroyed in such incidents affecting millions of people. Combine these with man-made disasters and we have a new level of hazard [when multiple problems occur at the same time] called synchronous failure. The implications for our world have yet to be properly addressed.

ecological thinking ~ philoSophy ~ SuStainability ~ pSychology ~ economicS
Ten Things... looks at the Conceptual Emergency which arises when profound changes cut across our established ways of thinking. It reformulates the challenges we face and suggests ten small but significant acts of hope that we can undertake. Beautifully illustrated and written, its ideas include practising social acupuncture and giving up on the myth of control.

This gem of a book will appeal to managers and organisational and political leaders but also to environmental campaigners, social psychologists and educationalists.
“ The book would also make a fine textbook for any one of a number of disciplines - economics, business, organization development, systems thinking, and even philosophy.” Steve Byers, The In2In Network

Bill sHaRPE

Patterns of Health and Wealth
Bill was formerly Research Director at Hewlett Packard.
2010, 100pp., paperback, 978-0-9562631-7-9 £12.00

Uses the principles of ecological thinking to redefine our narrow understanding of terms like economy and value. Considers – with poetic sensitivity and intellectual clarity – what keeps each economy healthy, what sort of wealth each one accumulates and what sort of policies are most supportive of innovation and sustainability in a changing world. Art, claims Bill, is the currency of experience and should be valued as such.

two bookS for policy aDviSerS, acaDemicS, philoSopherS anD wiSe/enthuSiaStic humanS.

don miCHaEl
In a long career as a genius, Don was Professor of Planning and Public Policy and Professor of Psychology at the University of Michigan.
2010, 124pp., paperback, 978-0-9562631-8-6, £16.00; e-book, £7.99

These essays are a real source of hope in taking on those messy, seemingly intractable issues – notably in health, learning, governance and enterprise – where paradox, ambiguity and complexity characterise the landscape, where rapid change means yesterday’s solution no longer works, where only genuine innovation has any chance of success. 16

A manifesto from Scotland, a pamphlet for UK school governors and a cautionary tale from California.

A Playbook for Pragmatic Visionaries
GRaHam lEiCEsTER, KEiR BloomER and dEnis sTEWaRT
The authors are active in education and curriculum policy. Graham is Director of the IFF (see previous section for other IFF titles).
2009, 52pp., paperback, 978-0-9557681-9-4 £10.00 ~ pdf, 978-0-9562631-2-4, £3.99

While conflict over school education is the norm in many countries, a visionary movement towards educational transformation is under way in Scotland under the banner of ‘A Curriculum for Excellence’ (CfE). This short book offers insights, practical tools, worked examples and recommendations – based on the International Futures Forum’s work with educational leaders in Scotland – on how to turn the CfE into a practical instrument for educational transformation. Describes six features needed to make CfE a workable policy framework for transformational change in education around the world, not just in Scotland.

Written for practical innovators – teachers, school leaders and policy makers. Explains the key ideas clearly and simply and makes pragmatic proposals for implementing them. Addresses difficult issues deftly. Attractively illustrated in full colour.
“Recommendation: Take a little time to read it. It’s really very important. This small perfectly formed book with its heavy duty, and intriguing, title, is a must for anyone who would appreciate a model in which to develop understandings for the future of education. The writers take you through a six point plan for pragmatic visionaries and 5 sections of argument for transformational change…” Head to Head

eDucation ~ SchoolS ~ curriculum for excellence ~ autonomy ~ School governorS

Examining the grip of centralised power WEllFoRd Wilms
Buzz Wilms is Professor of Education at the Department of Education, UCLA.
2008, 49pp., paperback, 978-0-9557681-2-5, £10.00 (£8.99 at

A cautionary tale of the results that can be achieved by offering trust and autonomy to teachers – and the devastation when they are withdrawn in the name of centralised control.

Case Study of Baldwin Park High School, CA. for teachers, school leaders, policy makers

Roy EVans
Roy is a leading thinker on school governance with the UK’s National Education Trust.
2007, 48pp., paperback, 978-0-9550081-4-6, £8.99 (£4.50 at

Opens the debate on the need for more experienced, semi-professional governors in failing British schools. Practical and controversial.

Essential reading for educational policy makers, school governors and head teachers.

Innovation 1/3
The Dilemmas of Innovation – An inside guide to creativity in a modern business.

andREW CaREy
Andrew was invited to sit in with The Economist’s innovation team in their London office and wrote this account immediately afterwards.
2008, 232pp., paperback, 978-0-9550081-6-0 £20.00 (£16.00 at

This ground-breaking ‘meta-book’ is a thoughtful guide to the process of innovation. It chronicles the work of six staff members at The Economist magazine, who were given £100,000 and six months to come up with ‘the next big, Internet-related thing’ that the publishing giant should do.

innovation ~ teamwork ~ The economisT ~ creativity
The book unravels the many issues and dilemmas that the team faced, including: • How businesses should prepare for the next phase of web innovation • How to integrate a team of complete strangers to work together seamlessly • How to balance calls for transparency and the need for commercial secrecy • How innovation might work in a world of online social networking and blogging • How six people can survive in a tiny office for six months without killing each other • How to evaluate ideas and choose the best • How to merge technical and non-technical people on a technical project • How well current theories of innovation work in practice.

For anyone involved with innovation or creativity in business or the public sector, or working in a media company or simply working in a team, this book suggests new ways of approaching a research or innovation project. Also offers a fascinating look inside a contemporary London media business.
“Each chapter is a meditation on a specific need or requirement for team building, creativity, innovation, communication and a host of other topics... I’d highly recommend this book to any team embarking on an innovation initiative… it examines a lot of the issues and challenges of building an innovation team and doing the difficult, messy work of innovation.” Jeffrey Phillips, Consultant, OVO Innovation “…a series of reflections on the innovation process that highlights the limitations of the conventional “how-to” approach of most management books … There are few answers here but lots of good questions. They are expressed in the form of dilemmas at the end of each section, underlining the fact that management decisions are highly contextual, and that what you choose to do will depend upon the situation you are in.” David K. Hurst, Strategy + Business “If you are currently planning an innovation project or culture change at your organization, this book is an essential read to help remind you of the potential pitfalls that await you in such an undertaking.” Braden Kelley, Innovation consultant


Innovation 2/3
How Social Media are reshaping the world of work and what managers and businesses should do about it.

JEmima GiBBons

Myths and realities of social media at work
Jemima has been a TV producer, Lecturer at Cass Business School, head of Interactive KnowHow and on the Fellowship Council at the RSA.
2009, 232pp., paperback, 978-0-9562631-4-8 £20.00 (£18.00 at e-book, 978-0-9565379-1-1, £9.99

For Monkeys With Typewriters, Jemima Gibbons interviewed more than 50 thought leaders in the social web: executives at Google,Yahoo and Salesforce; developers at MySpace and Microsoft; and web pioneers like Tim O’Reilly and Craig Newmark. It is packed with insights from CEOs of small, savvy start-ups, as well as lessons from senior staff from multinationals like British Telecom, Ford, IBM and Shell.

Social meDia ~ management ~ innovation
The book looks at Facebook, LinkedIn and other social networking sites, blogging and microblogging, social bookmarking, crowdsourcing and a wide range of other social media. It addresses their true impact on the workplace, in terms of creativity, knowledge-sharing, transparency, customer feedback, open innovation and much more. It explains exactly what managers can do to ensure a smooth transition to a more creative, collaborative working environment and offers a guide to current business practice in this field.

This is a book for leaders and managers looking to understand the impact of social media at work and hoping to get an idea of how their colleagues are addressing the many issues raised in the process. It’s also a key source for researchers in this area.
“…a very people-centred approach to the topic of leadership and management. You could even say that — in the style of a social network — the story of the book is based around profiles. Certainly Monkeys with Typewriters is very much concerned with the character of leaders in the Web 2.0 world, as its chapter headings — Passion, Openness, Listening, Generosity — suggest. …succeeds in giving a humane sense of what’s involved in dealing with this new world.” David Jennings, Digital business consultant “…a new and refreshing read, a sparkling gem in a field of proliferating drudgery of “read this now and it will change your life” books… presents a rich tapestry of current thinking and practices that harness the power of open information flow in the realtime web.” John Horniblow, Convergence Media expert “A book that I can certainly highly recommend everyone to read, if you would want to see how social computing is changing not just the way we do business, but also who we are as social knowledge workers.” Luis Suarez, Knowledge Manager, IBM


Innovation 3/3
What defines the world’s most innovative firms? ‘Design Thinking’ and ‘Trust’ in the spotlight…

andREW JonEs

Growth Through Design and Differentiation
Andrew is a cultural anthropologist, taught at Alabama University and Lancaster University Management School and runs his own organisational consultancy.
2008, 196pp., paperback, 978-0-9550081-5-3 £20.00

Sets out the defining practices and procedures of some of the world’s most innovative (and successful) companies – Southwest Airlines, Whole Foods, Starbucks, Google, Innocent Drinks, Shanghai Tang and others. Reveals a pattern of distinctive ways (Design Thinking) in which they differentiate themselves from traditional firms: from managing the business and running the workplace to talking to customers and recruiting, motivating and rewarding staff. From this pattern, Andrew constructs a ‘Design Thinking’ model built on the principles of architecture, design and anthropology. He sets out the rules for implementing that model and creating organisations equipped to ‘manage the known’ and to ‘build the unknown’.

DeSign thinking ~ truSt ~ management ~ pattern languageS
“The centrepiece [is] the studies of the seven major innovators. The final chapter is designed to help managers make the transition. You really need to read this book…” Ann Kelly, CMI “The case studies will be very helpful in giving students, who are already in senior management positions, examples of successful innovation in the workplace. Also it is important that the students can relate theory to practice and I believe this book does that very well.” Janette Wyper, Centre for Academic & Professional Development, University of the West of Scotland

Business leaders can, quite literally, measure themselves against the best and most innovative firms in the world while researchers and academics will find a statement of what defines current management and organisational best practice.


Innovation through Openness
(Gerard had a distinguished business career, during which he led Shell Chemicals in the UK and founded biotech firm Celltech. He is the acclaimed author of The Three Ways of Getting Things Done.)
2008, 84pp., paperback, 978-0-9550081-7-7 £12.00 (£10.00 at

Drawing on his long experience in a highly competitive field, Gerard shares his insights into how best to encourage and nurture innovation within an organisation by implementing policies of trust, openness, focus and accountability. A short book published posthumously.


The problems and pitfalls of managing academics/researchers and empowering employees.


Being advice to aspiring academic and research leaders
Dr Geoff Garrett has led CSIR in South Africa and CSIRO in Australia. Sir Graeme Davies has led three UK universities - Liverpool, Glasgow and, currently, London.
2010, 136pp., paperback, 978-0-9565379-5-9 £15.00 (£13.75 at

Academics and research scientists, like cats and fish, resist herding. Garrett and Davies have done their fair share of herding. Grazed, they bring their insights into this most thankless of tasks to the attention of those who would follow in their footsteps.

The book’s four sections – Understanding the Culture; Getting the Job Done; Managing the People and Leading Strategically – reflect upon the dilemmas, tensions and pressures that face any new – or current – academic or research leader in a ‘cats’ environment. acaDemia ~ leaDerShip ~ reSearch ~ hiDing to nothing
“Not only did I enjoy Herding Cats - I laughed out loud at how true it is. Cats indeed. I also enjoyed the novel format: succinct, engaging, and easy to comprehend. Great job... it will be an extremely helpful contribution.” Dr Curtis Carlson, Chief Executive, SRI International “What a wonderful read! …should be on the coffee table of all Vice Chancellors and leaders in Higher Education and Research around the world.” Dr Ian Steadman, Dir. Development, Oxford Brookes University

JEnniFER sERTl and KoBy HUBERman
2010, 164pp., paperback, 978-0-9562631-9-3 £20.00; e-book, £11.99

Resilience, Responsiveness and Reflection for a Global Economy

In this personal analysis, written for ‘New Age’ business leaders, the authors call for ‘transorganizations’ (in permanent transformation) led by ‘transleaders’ (able to adapt constantly) and responsive to customer ‘experations’ (expectations of the business’s operations).


A Short Guide to the Lessons of Literature

in the Systems Thinking and Design Thinking section of this catalogue.


Society 1/3
A transdisciplinary examination of failure from 10 different perspectives.

Perspectives on Failure
daVid Hillson (EdiToR)
David is ‘The Risk Doctor’, with an international reputation as a leading thinker and expert practitioner in risk management.
2011, 168pp., paperback, 978-1-908009-30-2 £20.00 (£17.50 at

Every other book or article on management, leadership and organisations tells us to value failure and the opportunities for learning that it offers. But we (governments, public figures, company directors, public services, schools, individuals) remain fearful of it – the stain that can end careers and destroy credibility. In The Failure Files, leading thinkers and practitioners discuss different aspects of the concept of failure and how it relates to a variety of settings in today’s society – from education to social history to psychology to public services.

failure ~ rSa ~ riSk ~ creativity ~ innovation ~ public ServiceS ~ management
The book is based on the RSA’s Glory of Failure project, which began in 2009. The idea behind both the project and the book is to bring failure out from under the carpet and into the public sphere, to acknowledge that doing something wrong – or failing to see what needed to be done – is an essential part of achievement. The Failure Files is a call to open up discussions about how to build appropriate responses to failure into our society, our workplaces and our personal lives. This is a book for thoughtful business leaders, for government policy makers and advisors and for academics and researchers in the fields of education, social history, psychology and public services. Contents: Contexts for Failure ~ Mitch Sava & Jonathan Jewell Concepts of Failure ~ David Hillson Personal Failure from a Psychological Perspective ~ Marilyn Fryer Societal Failure: Is There Such a Thing? ~ Cliff Leach Failure in Education: Knowing What You Don’t Know ~ Susan Greenberg Failure in Individuals and Society ~ Robert Morrall & Kirsty Patterson Life Events Failure ~ Christopher Knell Failure in Projects, Programmes & Corporate Strategy ~ Stephen Charters Businesses May Fail; Do Entrepreneurs? ~ Iain Scott Failures in Government: ‘We Don’t Talk About Failure’ ~ Esmee Wilcox Twenty-First Century Perspectives on Failure ~ Roxanne Persaud


Society 2/3
Front Cover:Layout 1 14/11/09 11:06 Page 1


Like Psychogeography, but looking at layers of meaning in the ‘place’ rather than in the mind of the passer-by. Challenging and clever…

PHil smiTH
le tac , ec s Sp note s ia he s, n T esto utop nce tO ay nif Ou , ma eryd esista ing ries d ev n R alk dia s an estria W e for m th cord Ped o , re the ok bo iled fr ses of nd mp ctu Ha Co spe r’s se pro AU

A Guide to Walking Sideways
Phil is the Crab Man, author, prolific playwright, performer, researcher, university lecturer and sometime dramaturg with TNT (Munich), St Petersburg State Comedy Theatre, Opera North and Perpetual Motion.
2010, 256pp., paperback, 978-0-9562631-3-1 Lovely Edition £28.00 ~ Economical Edition £15.00 (£25.00/£10.00 respectively at

This book is not entirely conventional. It’s an assemblage of sometimes unreliable and fractious documents hung around a flawed, yet epic tale of the author’s recent journey in the footsteps of an eminent Edwardian who, in 1912, walked across northern England planting acorns but stopped when his adopted cur, Pontiflunk, was run over by an early automobile. It floats numerous narratives around this travelogue, weaving a matrix of possible trajectories for the reader from passive contemplation to wild pilgrimage and activist pedestrianism.

An extraordinary and unexpected book for academics and slightly unusual ordinary people.
The second half has advice, tasks, guidance, kits and mental maps: a toolbag of information and suggestions for the reader who wants to take the next step. Mixing rambling discourses and postdramatic performance with soft architecture and post-politics-politics, this is a guide to strolling in the cracks in the pavement and a means to walking out on the Spectacle.

urban geography ~ pSychogeography ~ performance anD theatre StuDieS
“…involving, passionate and often very funny storytelling.” Des de Moor, Walk, The Ramblers’ Magazine “With the proviso that the ideas contained in this book can only ever be fully ‘realized and theorized on the hoof and in communion with others’, this compilation of diary and notebook entries, manifestos and other assembled documents is an intriguing exploration into the practices of a loose coalition of exploratory walkers, pedestrian geographers, and drifting groups.” New Theatre Quarterly “…quite possibly the strangest book I have ever read. Partly novel, and partly philosophical treatise, the book is a sort of field guide to exploring and interacting with urban and rural environments. It’s informative and witty, but mostly a celebration of finding, or making, weirdness in the most ordinary (and extraordinary) places.” Eugene Byrne “…a stimulating account of pedestrian resistance activities happening on- and off-pavement and down the unbeaten paths of our car- and road-obsessed culture. Here can be found, in a good sense, a guide to some truly pedestrian art.” ARLIS, Art Libraries Society News


Society 3/3
Society and business in the ‘new modernity’ of the 21st Century.

alain dE VUlPian

How Ordinary People Are Transforming the World
Internationally renowned sociologist and political scientist, founder of Groupe Cofremca and co-founder of Sociovision.
2008, 288pp., paperback, 978-0-9550081-9-1 £25.00 (£20.00 at

Social anthropology ~ Social politicS ~ Sociology ~ political Science
Drawing on the author’s fieldwork as one of Europe’s foremost social observers since World War II, offers a detailed, decade-by-decade analysis of how social, family and political mores have changed. From fashion to trade unions to religion to sex to shopping to holidays and travel, the book monitors how and when our views changed. A fascinating insight into the mechanics of the social revolution that we all know has happened but cannot easily define.

For academics, social commentators, historians, politicians, planners, teachers, social anthropologists and the ‘ordinary people’ of the title.

EdWaRd lloyd-JonEs
Edward is a practising solicitor, a member of the Solicitors Regulation Authority’s Children Panel and a visiting lecturer at Royal Holloway, University of London.
2008, 40pp., paperback, 978-0-9557681-5-6 £10.00 (£5.99 at

A devastating critique from an insider of the UK’s children’s justice system, written for policy makers and anyone working in the field of children’s justice. “Edward Lloyd-Jones has pulled together the strands of what now seems to be a systematic dismantling of all that has been achieved in the last 17 years. He raises questions which need to be urgently addressed.” District Judge Nicholas Crichton

GRaHam GalER
Graham used to work in scenario planning at Royal Dutch/Shell.
2008, 120pp., paperback, 978-0-9557681-1-8 £25.00 (£19.50 at

Looks at modern-day myths, including ones involving the UK National Health Service, the BBC and climate change. Suggests they are driven by an underlying and often unconscious need to explain and maintain the social order. Shows the importance of myth for social stability.

See also…
THE ON Q GAME in the Strategy and Management section and TEN THINGS TO DO IN A CONCEPTUAL EMERGENCY, ECONOMIES OF LIFE and IN SEARCH OF THE MISSING ELEPHANT in the International Futures Forum section of this catalogue 24

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