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BMC REMEDY ACTION REQUEST SYSTEM

COURSE ABSTRACT

BMC REMEDY AR SYSTEM 7.6.04: FOUNDATION PART 1


COURSE CODE

COURSE OVERVIEW
In this highly interactive On Demand Learning (ODL) course, participants learn foundation concepts necessary to administer and develop applications in BMC Remedy AR System 7.6.04. This course introduces AR System architecture, concepts, and terminology. Participants learn how to navigate BMC Remedy User, BMC Remedy Mid Tier, and BMC Remedy Developer Studio in order to perform various tasks. In addition to the online course content, participants also are given access to a remote lab environment. Participants can practice concepts such as creating forms, fields, and workflow objects in this lab environment to experience the power of AR System. ALERT: From the date of registration confirmation, you have 60 days of access to the core educational content, and 3 consecutive days of your choosing to access the remote lab environment. During the 3-consecutive-day period, you can work at your own pace through the lab exercises and associated Web-based education content within the remote environment, freely explore, and complete optional activities that supplement the core lab exercises. The lab exercises reinforce course concepts, and where appropriate, offer guidance through how to demonstrations. NOTE: Successful completion of this course is a prerequisite for the BMC Remedy AR System 7.6.04: Foundation Part 2 course. Please note: On Demand Learning (ODL) courses do not include access to an instructor or education representative. Should you find a course concept or lab procedure to be challenging, several self-help tools (such as lab demonstration movies, instructions for accessing and using the remote lab environment, and troubleshooting tips) are included within the course content.

RSMG-ARF1-0764

PRODUCT RELEASE

BMC Remedy Action Request System v7.6.04

DELIVERY METHOD

On Demand Learning (ODL)

COURSE DURATION

3 Days

TARGET AUDIENCE

Administrators Developers

PREREQUISITES

User knowledge of the Microsoft Windows Graphical User Interface (GUI)

COURSE OBJECTIVES
Describe the architecture of AR System Describe the benefits of using AR System Use BMC Remedy User and Mid Tier to access AR System applications Explain the need for preference servers in AR System Access and use forms in AR System Use basic and advanced search options to locate records in AR System Create macros in AR System Explore BMC Remedy Developer Studio Create and use fields in AR System Use workflow in AR System Explain the access control process in AR System Create users and groups in AR System Set access control permissions for forms, fields, and workflow Set default permissions for applications Describe various out-of-the-box applications created by using AR System

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. 2011 BMC Software, Inc. All rights reserved.

For additional information about BMC Educational Services, please visit us at www.bmc.com/education.
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BMC REMEDY ACTION REQUEST SYSTEM

COURSE ABSTRACT

BMC REMEDY AR SYSTEM 7.6.04: FOUNDATION PART 1


COURSE MODULES
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COURSE ACTIVITIES Customer Case Study Hands-On Lab Environment Module Quizzes End of Course Exam

INTRODUCING AR SYSTEM 7.6.04


Introducing the fictitious company Venizyne Understanding the architecture of AR System Identifying the benefits of AR System Discussing AR System business roles

ACCESSING AR SYSTEM APPLICATIONS


Using BMC Remedy User Using BMC Remedy Mid Tier Using the Preference Server Accessing forms in AR System

3 DISCOUNT OPTIONS

WORKING WITH AR SYSTEM FEATURES


Working with Alerts Using Basic and Advanced search Creating reports in AR System Creating macros in AR System

USING BMC REMEDY DEVELOPER STUDIO

Take advantage of a significant discount off packaged curriculum for individual participants by purchasing a Learning Bundle Have multiple students? Contact us to discuss hosting a private class for your organization Contact us for additional information

Dismantling an AR System application Exploring BMC Remedy Developer Studio Using forms in AR System Creating and using fields Using workflow in AR System

UNDERSTANDING ACCESS CONTROL

UNDERSTANDING AR SYSTEM OUT-OF-THE-BOX APPLICATIONS

Understanding the access control model in AR System Understanding the need for users and groups Creating groups in AR System Creating users in AR System Implementing access control for forms, fields, and workflow Setting default permissions for an application

Understanding various out-of-the-box applications

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. 2011 BMC Software, Inc. All rights reserved.

For additional information about BMC Educational Services, please visit us at www.bmc.com/education.
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