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Nipuna – The Springboard to Strategic Outsourcing

ICFAI Business School


March, 2005

The information in this document is proprietary and confidential


Agenda

Nipuna- “The Genesis”

Nipuna- “Today and Tomorrow”

People Management @ Nipuna

Career Opportunities @ Nipuna

The information in this document is proprietary and confidential


Satyam : A Profile

Comprehensive IT services from consulting to implementing best-of-breed IT


solutions that deliver business competitiveness to clients all over the world, is the
signature of Satyam.

• Established in 1987 • The first IT company to be certified


BS 7799- ISMS
• Listed in NYSE (NYSE: SAY)
• SEI-CMM Level 5 assessed in March 1999
• Over 14000+ professionals
• ISO 9001-2000 certified in January 2001
• Present in 45 countries (SM)
• e-SCMfor BPO, developed with the
• 260 clients around the world
Carnegie Mellon University
• 72 FORTUNE 500 clients

Subsidiaries and Joint Ventures

• Satyam Infoway ( NASDAQ: SIFY) – India’s first ISP & Internet pioneer
• Vision Compass Inc – Collaborative Enterprise Management Product
• Current JVs with Computer Associates, TRW, Venture

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Nipuna -The Genesis

Pioneering Initiatives

e Sourcing Capability Virtual Delivery of Services Engineering Services


Model with Carnegie Satyam’s Internal BPO
Mellon University
• Shared platform for
•escm: Satyam involved with delivering support services • Initiated in 1995
Carnegie Mellon University in • Addresses 170 + services • Turnover exceeds
making this quality model, from domains like HR, USD 15 million
exclusively for BPO industry Accounts and • Clients include GE,
•First version of the model Administration Venture and TRW
released in November 2001 • Operational for more than
2 years now

Many years of effort culminating in Nipuna

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The Vision

“To be the best in class provider of BPO services in terms of range and

quality of services offered; business volumes achieved; and quality of

client roster”

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Nipuna
Future Today
Strategy & Tomorrow

The information in this document is proprietary and confidential


Nipuna Today

People
People Clientele
Clientele

 Current Strength:
1300+
 SME pool from Global
Consulting Firms and  Niche and International
Fortune 500 Companies
 In-depth Skills
 Multi-tasking

Nipuna’s
Nipuna’sGeographic
GeographicLocations
Locations
Process
Process
Hyderabad, India
 All Process benchmarked to
eSCM Bangalore, India
 Use of established Quality
Models
 Enhanced Knowledge Transfer
 Continuous Process
Improvements

Infrastructure
Infrastructure  Designed for 24x7 operations
 Infrastructure with sufficient
built-in redundancies
 Robust Security & Business Parsippany, N.J., U.S.A
Continuity Plan
Data Center in Cleveland, Ohio, U.S.A.

Expansion Plans in Malaysia, Canada, Czech Republic, Mexico

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Our Competencies and Offerings

Industry Focus Major Service Offerings

Banking and Financial Services Accounting and Financial Back Office

Healthcare, Insurance and Pharma Customer Contact Services

Manufacturing and Automotive Document & Data Management

Energy and Utilities HR Processes

Telecom, Media and Entertainment Procurement and Purchase Support

Travel and Logistics Engineering Services

Public Sector Research and Analytics

Retail Animation, Graphics and Artwork

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Proposed Initiatives

 Acquisition Plans
 BFS, Healthcare, F&A and HR

 Global Presence
 APAC, Eastern Europe, Canada, South America

 Multilingual capability
 APAC, Europe, Southern America

 New Service Offerings


 High end Consulting services including Analytics, Research and Animation

The information in this document is proprietary and confidential 9


People Practices @ Nipuna

Attract
People Practices Engage
Retain

Emphasis :

• Open Culture
• Being Transparent
• Feedback

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People Practices@ Nipuna

Competency based selection process across levels

Robust Performance Management System: Use of innovative tools like


“PRIYA”

Well structured Training and Development programs for all associates-


Mandatory hours of “Training” for associates across levels

Regular conduct of ADI & LDI Surveys

Holistic Associate Engagement through events like “HRIDAY”

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Opportunities @ Nipuna

Pre Sales -Business Process Consulting Group

Operations-Voice based Processes

Banking and Financial Services Vertical

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Compensation

Competitive and In Sync with Industry Norms !!!

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Thank You

The information in this document is proprietary and confidential 14