Managing Business

³Individual assignment´ BM027-3-2-MBUS ³MANAGING BUSSINESS´

Name: Saltanat Maratova Student ID: TP020379 Intake Code: UC2F1103BIS Lecturer Name: Hand in Date: Due Date: Word Count:
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..... ................................................. ................................................................................................................ ........................ ..............................................8 Encourage education and self-improvement ........ ............................................ ..........10 CONCLUSION ...............................«««««««««««««««««««.................................................................................. ................. .................. ................ .................. .... .. ......................5 End the practice of awarding business on price tag alone ...... ..... .... 4 Adopt new philosophy .................... .5 Improve constantly and forever ....7 Eliminate slogans and targets .. .......................................9 Deming¶s Cycle««««««««.......... . ... ............................................ ..Managing Business Table of Contents INTRODUCTION .......... .................................. ........................7 Break down barriers between departments ........................................ ................... 8 Eliminate management by objectives (MBO) ......... ............................................................................................5 Cease dependence on inspection ................................................ ................. ................ 4 Create constancy of purpose .................................................... ............................... ........... 6 Institute Training ........... 11 REFERENCES .. ..... ....................... ................................................... ..................................................3 DEMING¶S 14 POINTS APPLIED TO AN ACADEMIC ENVIRONMENT ............................................................................................................... ................................................ ..........................8 Remove barriers to pride ........... ...............6 Drive out fear. ...........9 Transformation is everyone¶s job ................... 12 2|Page ...........................6 Institute Leadership ........................ ................................................... .............................. ..... ............

Finally. The impact of Deming¶s management theories on American industry has made him one of leading consultants around the world. The items mainly focus on customer satisfaction and produce high quality product.Managing Business Introduction: William Edwards Deming (October 14.quality manufacturing that they still enjoy today W. Deming was awarded the Shewhart Medal by American Society for Quality Control and he received many other rewards. In 1947 Deming was invited to Tokyo to give lectures and seminars about statistical process control. The Japanese industry adopted the Deming's techniques immediately and ten years later Japan became one of the leading countries in industry. Edward Deming preached his ³14 Points´ that he believed could make the industry more competitive by increasing quality of products without expensive machinery. it is important to note that the principle of Deming¶s management style is still extremely favorable and popular among the business community. lecturer. Japanese managers were interested in Deming¶s management theories which were ignored in America before. It is also concerned about the condition of the state in the firm. Edward Deming was an American professor. 1900 ± December 20. statistician and consultant. 1993) known as a person who revived the industrial production of Japan¶s after Second World War and developed the reputation for supremely high. 3|Page . author.

In academic environment.Managing Business Deming s 14 principles in academic environment 1. and then coach them( and their parents) in those direction y The purpose of an educational system is to teach kids to THINK. Example: The instructional staff at Van Meter Secondary school believe that: y We need to find children¶s passions. to improve the quality of the universities. to do comprehensive research and provide training. so the administration should try to satisfy that customer needs. each learning institution must define an objective for a present and future timeline. Create constancy of purpose: Constancy of purpose is the first fundamental step. Dr. Determining goals is no trivial matter. to invest in innovation. To implement this purpose they must take a long-term view. Nowadays Deming¶s principles not just use in business community it also use in academic environment. LEAD AND SERVE. Deming believed that business should not exist simply for profit: they are social entities whose basic purpose is to serve their customers and employees. Student is the customer of university. mission and vision of the future to provide long-term direction for its management and employees. attitudes. The mission statement for a university is to develop the skills. 4|Page . and motivation in students so they will become responsible citizens and be capable of making positive contributions to society. should go through combine the ideas of the staff and the students to reach vision and values of the institution. help them to discover their skills and abilities. in which need to define its values.

5|Page . The quality is not depends on audits.Managing Business 2. In Academic environment it can be reached by providing high quality education through the teaching methods and teaching materials. Do away with the practice of purchasing for the cheapest price. Consider total cost not only initial price The price is nothing if the quality is not clear. Testing is always costly and spent time. there should be minimal emphasis on examinations and instead teachers should encourage peer assessing and selflearning of students. We need to develop processes in which there is minimum testing but will be more focus on progress in learning. In an academic environment would be a single supplier of materials such as books and food. but instead should be to minimize the overall costs and strive to choose a particular vendor for each product required in the production. the staff and the students should work together to produce the best possible results to achieve one common goal. everyone. test or inspection. 4. For example. Management needs to break the barriers between the staff and the student. Adopting the New Philosophy Deming believed that after making a new objective. So. 3. Continuous quality improvement process is a challenge for all involved Students should be inspired to make themselves responsible for their own work and to become independent. must learn the new principles that support the quality revolution. the management should adopt to the new philosophy to attain the main target. Cease dependence on mass inspection An institution needs to focus more in product or service process. In academic environment to effectively focus on the customer needs. in order to realize the mission. which contribute to create trustful relationship of interaction. Example: In Harvard University the management provides their students with the latest equipment and necessary tools to give an opportunity to study in best way. from boardroom to the stockroom. college must select the supplier who provides the best quality goods and services with acceptable price. First of all. then buy all materials from particular supplier.

Managing Business Example: Recruiting new teachers from one particular institution. not managers. Everyone needs to know their job well. In the academic environment. Institute Leadership The leader should be a designer. 7. Improve constantly and forever Today and always. Students need leaders to guide them in the right direction to improve the quality of work. This will have an impact on the development of the organization and its growth and impact on the quality of teachers. the staff and the students will perform more efficiently. Management need to seek out problems. This kind of training should be implemented in academic learning process to give students the proper knowledge. 5. Each employee must have up-to-date knowledge and experience in order to perform better. They require high-level work and provide intensive training for their employees. 6. Most of the lectures have a wrong idea of being leader. 6|Page . and then remove them. etc. This way. continuously improve all the processes of planning. In the learning process. academic staff should be leaders. improve quality and productivity and thus constantly decrease costs. the management should search the needs of their staff and students. Classroom techniques must be improved. a creator of an environment. production and service delivery. Example: To help decide where to look to improve. Example: APIIT University College has a large staff of experienced teachers and employees. to improve all activities and functions in the university. Institute training It is very important to get training at all levels of an organization to improve staff capacity. which has a good reputation for producing quality teachers. suggestion boxes. so that is highly affecting the performance of each student. teaching methods should be updated and all the vital college departments should be closely monitored to continually improve them. colleges can use surveys. Need to apply modern management methods directed at helping people to better perform their work. Effective leaders must be able to identify barriers to communication and productivity. Faculty development programs help teachers to improve their skills and capabilities.

and certainly one that is easier to accept. who is experiencing the fear of their superiors. Therefore. many schools operate on fear of punishment. apprehension and hostility within the organization so that students and staff can work more efficiently and productively for the benefit of the university. Fear may lead students to obey but does not motivate them to be happy to school or training. Optimize the effort of team Teamwork helps to break down the barriers between department and individuals. Example: Different department or teachers should make a meeting to bringing everyone in on the decision process which will usually result in a better solution. prejudiced. they may feel the need to struggle with their colleges from other structures of the university their interests as they think. 7|Page . Fear is manifested in many ways: fear of reprisal. This can be done by working in a team. In academic environment are formed many different teams.Managing Business Example: Most of the students are not interesting to study because they do not have any motivation to implement better performance. 9. cannot properly cooperate with it. Example: Unfortunately. Because sometimes the teaching method of teachers is poor instead of this they need to guide and develop the skills of students. departments and staff areas should cooperate with each other and work together to overcome problems and improve quality and productivity. for example. fear of the unknown. values. Students should not be afraid to voice their complaints or claims. 8. So in academic environment the staff and student need to have good relationship because the true collaboration can achieve much more. Drive out fear Encourage effective two-way communication and to use other methods to eradicate fear. fear of failure. Any employee. traditions. Different departments of institution have their own interests. and often even their own language and jargon. the low estimate. fear of relinquishing control and fear of change.

slogans and appeals to staff and student. but there is also a good deal of pride in the institution as well. In the academic setting. which requires them to Zero Defects operation. In addition. etc. Since this will contribute to the development of strong pride and motivate them to do better. Example: Students should try to express an opinion or attitude toward an issue or problem. all students. Example: If teacher is teasing the student without reason. Eliminate Numerical Quotas and Management by Objective (MBO) Eliminate work instructions and standards. 11. Eliminate exhortations Renounce the use of posters. even low-grader should be encouraged to perform better in the future. If the students are included in some of the decision making processes.. which is used in academic environment. 8|Page . just telling someone to do well is meaningless without the methods to achieve that goal. Standards and quotas are born of short-term perspectives and create fear. Low quality and low productivity belong to the system and thus lie beyond the power of the work force. Thus. Remove barriers that rob staff and student. Replace them with support and help from superiors in order to achieve continuous improvements in quality and productivity. These numerical estimates cannot measure every aspect of student¶s knowledge and critical thinking. 12. using the numbers of rank students may affect their behavior and performance within the class. They assume that all quality problems are due to human behaviour and that workers can improve simply through motivational methods. Measuring system. denying them the opportunity to be proud of their work. Remove barriers to pride in workmanship Pride is a strong motivator. they will develop a strong pride of ownership that can have a significant impact on their attitudes. pride certainly flows from personal and group achievements. a new level of productivity. which set arbitrary standards and quotas for workers and quantitative targets for managers. the measurements should be expanded to cover more standard for each student. Example: Most of the academic environment uses the grade system to measure student knowledge and rank them from the highest grade to lowest grade. reduces the growth within each student.Managing Business 10. despite their right or wrong. Subsequently. they may have enmity relationship that can affect in learning process.

college. and management must understand and accept fully adopting the philosophy of TQM (Total Quality Management). Management in authority will take pride in their adoption of the new philosophy and their responsibilities. Also. the curriculum up-to-date with the outside world needs.Managing Business 13. and take action in order to perform the conversion. All employees are able to expand their knowledge and sharpen their skills of innovation in many ways. All of the organization should understand the meaning of each of the 14 points. Source of successful progress in achieving competitiveness is knowledge. improved by education. The time spent in this effort forms the foundation for all of the TQM implementation. Organization need not just people. all the staff members will be able to innovate new ideas and perform better in work environment. Moreover transformation is an important part of performance development. Take action to accomplish the transformation Management should be in charge of making every one starting from the staff until the student to adopt this transformation in the university. 14. training and motivation. Encourage education and self-improvement Every person within the educational organization needs continuous learning and self improvement. Creation a structure of top management that will push every day during the previous 13 points. Teachers should be the main forces that direct all students towards the perfect amelioration by supporting. Example: Educational organizations provide a variety of management courses for employees. The transformation is everybody's job. even outside their area of expertise. 9|Page . Eventually. This is not a trivial process as it will take time to understand and analyze all the 14 points. without transformation any school. or university could hardly be successful. Universities provide a vigorous program of education and support for selfimprovement for all teachers and management staff. it needs workers.

Managing Business Deming¶s philosophy Figure # 1: (http://www.expertprogrammanagement.com/2010/10/the-plan-do-check-act-cycle-the-deming-cycle/) PLAN Define DO CHECK ACT a -Implement -Analyse information Evaluate -Apply and learned -Modify necessary as lessons problem/opportunity corrective actions -Analyse situation the -Document procedures the -Monitor and measure trends -Find and fix -Think creatively to observation create solution -Set the best -Use data gathering -Document results tools to collect improvement information goals and standards Table # 1 Table #1 shows the explanation of Figure #1. 10 | P a g e .

to focus on refining the process and use of Deming's 14 points as a guide and checklist in the implementation effort. although it was designed for manufacturing processes. rather than "us versus them" attitude between teachers and students. The key elements of successful implementation of gaining the support of everyone in the chain of supervision identify your customer. The final result will be more productive and collaborative relationship. 11 | P a g e .Managing Business Conclusion: Total Quality Management can be a powerful tool in an educational institution.

1986. R.expertprogrammanagement. Available at: http://www. [et al. Seng Lee Press 7) Rao Ashok . Singapore.pdf [Accessed on 16 May 2011] 2) Deming.ku.S. Out of Crisis.C. Green.pdf [Accessed on 25 May 2011] 6) Evans.th/~b4555325/pdf/Xqa01%20Deming%2014%20pts. Available at : http://www. .com/2010/10/the-plan-do-check-act-cyclethe-deming-cycle/ [Accessed on 6 June 2011] 4) Allen W. Deming¶s 14 Points for Total Quality Management [Online] Available at: http://pirun.ac.pdf [Accessed on 2 June 2011] 5) Deming¶s Philosophy for Quality Management..Edwards Deming 1.ingesfor.com/2010/10/the-plan-do-check-act-cyclethe-deming-cycle/ [ Accessed on 5 June 2011] 12 | P a g e .M. Applying Total Quality Management to the Educational Process. Total Quality Management. Cambridge. Winn. Lindsay W.ca/faculties/afs/food_science/courses/Course%20notes/78_420/22% 20Deming.E. W. 1996.2005. The Management and Control of Quality. USA 8) Deming¶s Cycle..]. J.expertprogrammanagement. R. Reprinted edition. Chapter 22 [Online] Available at: http://umanitoba.com/BA537/Cases/Case%204_1/Case%204_1.R. 6th edition.1998. MIT Press 3) Image on Deming¶s cycle [Online] Available at: http://www.Managing Business References: 1) W. Massachusetts.

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