Jeffrey L. Modes 32414 Crown Valley Parkway #103 Dana Point, CA 92629 jeffmodes@hotmail.

com (949) 231-7222

Resume

Professional Summary Jeff Modes is a ‘Hands-on’ experienced Information Technology professional with skills in multiple areas. His proven skills in the development, implementation, management and technical support of complex programs and systems are extensive. He has demonstrated the consistent ability to develop, analyze, implement and support technical and business issues, both strategically and tactically. His unique experienced in technical support and account management is through securing customer’s loyalty. Astute, highly-personable, dynamic, results oriented and technically adept thinker with proven success in managing and supporting major multimillion-dollar projects and accounts. Major IT Skills & Technology Experience Software/Technical Support On-Site Telephonic Web Based Advanced Software Skills Microsoft Excel/Access Microsoft SQL Microsoft SQL Reporting Services Microsoft SQL Analysis Services Microsoft SQL Information Services Oracle 9.x (Cognos) BI Salesforce.com QuickBooks (2011: Online/Pro/Premier/Enterprise) Pervasive Application System Administration Microsoft SQL Microsoft SQL (2003/2005/2008) Oracle Microsoft Windows Server (2000/2003/2008) Microsoft IIS (Versions 5.x to 7.x) Key IT Skills Project Management Implementation Management Business Analysis SAS-70 Disaster Recovery Business Continuity Management Business Analysis Systems Analysis Training: Internal & External Users (On-site and/or via Web) Release Notes/FAQs/User Alerts/Help Content Report Writing - All Supported Applications Account Management - Single Point of Contact for Clients

Jeffrey L. Modes 32414 Crown Valley Parkway #103 Dana Point, CA 92629 jeffmodes@hotmail.com (949) 231-7222 Professional Experience and Selected Accomplishments Principal, EffectiveModes Dana Point, CA 8/2009 - Present Information Technology and Services EffectiveModes assists companies operationally and technologically. Individually customized and innovative consulting for your business endeavors. Regardless of size, we help Strategically & Tactically so you can be the most EffectiveYou. Key Result Areas Include; ● IT Strategy & Tactics ● CRM Development, Implementation and Utilization ● Business Process Optimization ● Program Implementations ● Project Management ● Business Intelligence, Data Analytics and Decision Management ● Relationship & Account Management ● Training and Support Technical Account Manager, Western Region, Alligent Systems, Inc. Wilton, CT 12/2008 – 8/2009 ● Overall accountability for client satisfaction, technical issue resolution, service level agreement deliverables and account profitability for the company’s Legal Bill Review solutions and services. ● Developed strategic, creative and tactical imperatives for overall strategy and account development ● Demonstrated expertise in software as a service planning, analysis, support and customer advocacy Technical Manager of Account Management, StrataCare, Inc. Irvine, CA 7/2005 – 7/2008 ● Overall accountability for client satisfaction, service level agreement deliverables and account profitability ● Built, mentored and managed an Account Management team of 10 Account Managers ● Lead the preparation of strategic, creative and tactical imperatives for overall strategy and account development ● Developed architecture and enhanced processes for client service systems ● Demonstrated expertise in service planning, software support and customer advocacy ● Responsible for new client implementations, project management and training Director of Technical Account Management, Fair Isaac Corporation Irvine, CA 10/1999 – 11/2004 ● Responsible for 10 National/Strategic Account Managers and 125+ Service Center and Software Licensees customers’ managed care and cost containment programs, including management of all technical issues ● Responsible for analysis of client's production in order to improve operational results ● Developed and implemented Customer Relationship Management applications ● Managed the company's Software Development Life Cycle ● Managed the development, implementation and technical support within cost and time constraints

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