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2%) Bharti Airtel is one of the leading alternative providers of telecommunications services in India, and among the top ten global carriers offering services in 17 other countries, particularly in Africa. Through its subsidiaries, the company operates through three business units: Airtel Telemedia Services (broadband and telephone), Enterprise Services, and Mobile Services. The Enterprise Services group aids both longdistance carriers and corporate clients. Bharti Airtel has approximately 180 million mainly mobile subscribers. The company is a unit of Bharti Enterprises, a conglomerate with interests in education and training, financial services, food, insurance, real estate, retail, and telecom equipment and services. Key numbers for fiscal year ending March, 2010: Sales: $9,290.3M One year growth: 29.7% Net income: $2,079.2M Income growth: 34.8% Officers: CEO (International) and Joint Managing Director: Manoj Kohli Chairman and Joint Managing Director: Sunil Bharti Mittal Customer Service and IT Director and Group CIO, Bharti Enterprises Group: Jai Menon Competitors: 1.Aditya Birla Management 2.Bharat Sanchar Nigam 3.Tata Communications
CORPORATE SOCIAL RESPONSIBILITIES
At Bharti, CSR is a way of life. Each department and employee strives to be sensitive to the stakeholders and environment within their work context. Bharti encourages employees to take decisions and design business -linked processes that are sensitive to communities and environment. Corporate Social Responsibility (CSR) in Bharti encompasses much more than only social outreach programs. It is an integral part of the way Bharti conducts its business. The essence of Bharti¶s commitment to Corporate Social Responsibility is embedded in the µCorporate Values¶, which stem from its deepest held beliefs. These Values are: 1. To be responsive to the needs of our customers 2. To trust and respect our employees 3. To continuously improve our services ± innovatively and expeditiously 4. To be transparent and sensitive in our dealings with all stakeholders We encourage our employees to take decisions and design business processes, keeping in mind the following: Ethics, fairness and being correct Meeting and going beyond compliances and legal requirements Showing respect and sensitivity towards stakeholders and communities, and Nurturing the environment We practice our CSR beliefs and commitments through a three -pronged approach: Engaging with stakeholders Ensuring stakeholder sensitive policies and practices Undertaking programs for our employees, community and environment Bharti Airtel sensitizes its employees towards CSR issues at various forums. We feel that it is important that each employee should understand the importance of environmental, social and economical aspects while taking business decisions. At Bharti, each employee is sensitized towards CSR issues and thus operations at the ground level are influenced. Such sensitization exercises have resulted in many socially and environmentally sensitive decisions on the ground. For
example, Confidence Plan for hearing impaired people, cove rs noise-making DG sets at extra cost, investing in consumer awareness campaigns to ensure safe use of mobile are some examples of the above.
Corporate Social Responsibility is embedded in, and built upon, the stated µvalues¶ of Bharti ± the institution. These values guide all our activities and each employee is encouraged to take decisions and design business -linked processes that are sensitive to communities and environment. ³We have an obligation to fulfill to society and the co mmunities in which we operate, and help improve the quality of life for everyone, today and in the future .´ Based on the basic guidelines and direction provided in the Code of Conduct, Bharti has undertaken many community programs. Bharti¶s contribution to society is structured through two channels, namely, (a) Bharti¶s Corporate Social Responsibility (CSR) Initiatives, including initiatives undertaken by way of employee mobilization as well as running environment related programs; and (b) Bharti Foundation, a separate vehicle established in 2000 to lead the CSR agenda of Bharti Group of Companies
(a) CSR Initiatives at Bharti Airtel
Bharti Airtel has a nation-wide presence that has grown at an exponential rate in the recent years. Each local office unde rtakes special programs for the local community, thereby reaching out to people. Many projects like material collection drive and blood donation camps are organized for the welfare of the underprivileged community. Bharti constantly searches for new, innov ative ways of reducing the consumption of resources, with the aim of leaving a better and greener earth for future generations.
Response to Disaster Bharti Airtel¶s response to Tsunami Disaster: Bharti Airtel undertook the following initiatives for immediate relief and rehabilitation to Tsunami victims: Built a mobile network in Andaman & Nicobar islands in less than 3 months to aid rapid rehabilitation of the island Donated Rs. 1 Crore to the Prime Minister¶s Relief Fund, in addition to contributions from employees .Created 29 Airtel Crisis Communications centres in Tamil Nadu
Raised resources for Tsunami victims by initiatives such as a µBenefit Cricket Match¶ Employees of Bharti Airtel also contributed through a Donation Collection Drive, with a difference. All employees were not only given the freedom to choose the amount they wished to donate, but also the agency they wished to donate to. One if the most memorable actions was the heroic way in which a Bharti employee re-established connections after Tsunami hit Tamil Nadu. After being washed away by the wave, this employee went back to work on restoring connectivity for the struck region. Word of his dedication spread within Bharti and he received tremendous response from his fellow Bhartians. Ov er 80 emails addressed to him were and presented to him in recognition. Bharti Airtel¶s response to Assam, Bihar and West Bengal floods: Bharti Airtel also partnered with an NGO to provide relief to the flood victims in the flood hit areas of Assam, Bihar and West Bengal. A µMaterial Collection Drive¶ was undertaken across Bharti offices, for collection of material such as clothes, utensils, footwear, blankets, dry ration and monetary donations. 55 cartons of clothes and 65 kilos of ration were dispatched, in addition to monetary contributions.
Bharti Airtel during Mumbai Floods: Bharti Airtel employees climbed up the towers to restore the networks so that our customers could conveniently reach its employees. Bharti Airtel¶s response to Kashmir earthquake: Bharti Airtel¶s µRapid Response Team¶ responded to the Kashmir earthquake by bringing more than 2000 food packets and water bottles to the affected area. Money, clothes, woolens and blankets were also collected from employees to distribute among earthquake victims.
Other initiatives of Bharti Airtel
Bharti Airtel employees have undertaken varies initiatives to reach out to the local community. Some of such initiatives are listed below Airtel Ashiana for underprivileged children at the Mohali office of Airtel BIL North tied up with an NGO to distribute daily surplus food to needy children Airtel Experience Centre by Access MP« for the benefit of the benefit of visually impaired people as well as people from deprived section of society Mobile Services Jammu & Kashmir donated free medicines, stationery, clothes
and other utility items at the µMissionaries of Charity Home for Destitutes¶ Mobile Services MP & CG supported the µWalkaThon¶ to create awareness about diabetes on µWorld Diabetes Day¶, organized by the Indian medical Association Airtel Maharashtra & Goa team visited the Thalassemia Ward of Sassoor Hospital to interact with children as well as the families affected Airel Kerala team visited an old age home and shared a day full of fun with the members of he home A tree plantation drive was carried out by Access -NCR, Access-North and Access-UP West Circles, where in free tree saplings were planted. Airtel Madhya Pradesh & Chhatisgarh planted trees on its fourth µCircle Inception Day¶ In Tamil Nadu, Airtel has adopted a corporation park in Chennai city. Mobile Services Rajasthan supported the µRed Ribbon Caravan¶ initiative of the Rajasthan State AIDS Control Society, to spread awareness about HIV/ AIDS. During the month-long campaign a caravan of fve vans covered 32 districts of Rajasthan, to spread the awareness of HIV/ AIDS. Airtel Delhi organized a Blood Donation Camp in association with Indian Red Cross Society
(b) Bharti Foundation
Although CSR is executed at all levels in the organization, the Promoters of Bharti Enterprises established Bharti Foundation in 2000 with a vision, ³To help underprivileged children and youth of our country realize their potential.´ Bharti Foundation¶s mission is to create and support programs that bring about sustainable changes through education, use of technology and information and best practice sharing. Bharti Foundation has established itself the goals of improving accessibility and quality of education at the school level for underprivileged c hildren, and to provide education and training opportunities to youth.
Airtel buys five acres in Nairobi to set up headquarters The government has allocated Bharti Airtel five acres of prime land valued at Sh550 million in Nairobi to house the conglomerate·s Africa headquarters. The land, opposite Yaya Centre in Hurlingham, was previously owned by the Postal Corporation of Kenya. Prime Minister Raila Odinga said, during dinner to mark the company·s entry into the Kenyan market after it bought out Zain, that the 99year-lease property was awarded in response to Airtel·s request for suitable land. ´The company will pay for the value of the land and any other taxes. We have sold the parcel to a single buyer to speed up their construction process,µ said Information ministry PS Bitange Ndemo. The request was made to President Kibaki in June when Bharti announced it would be investing Sh12 billion in the next 18 months in Kenya. The company has since revised the investment upwards to Sh24 billion. ´The lease will help the company realise its long-term objectives including creation of jobs, a key goal under Vision 2030,µ Mr Odinga said. Expand network Airtel intends to expand its network to reach more rural areas and create 7,000 jobs by 2013. Through partners ³ IBM, Tech Mahindra, and Spanco ³ it has outsourced its back office operations such as a Business Process Outsourcing (BPO) and IT operations. Dr Ndemo said the calibre of Bharti·s partners would attract other international companies to set up operations in Kenya. ´Every job they create will yield three more in the informal sector, while the government will benefit from tax revenues,µ he said. Airtel Kenya managing director Rene Meza said Bharti Group doubled the amount they intend to invest in Kenya to increase the capacity on its 2G network to accommodate other operators, under site sharing agreements. Joint ventures Airtel will also embark on the roll out of its 3G network to stay abreast of the competition in technology, which is key to successful forays in
the data market segment where the company is targeting value added services. The company will run joint ventures with fertiliser companies and online veterinary service providers, similar to what it is doing in India. Since its entry into the African market four months ago, the company has put up a spirited fight in the voice segment by lowering the tariff by 50 per cent, which has been replicated by other mobile operators. Though competitors say its current rates are not sustainable, Airtel has been of the view that it is not in the business to make profit within a short period but in it for a long haul. Kenyans on average call for 40 minutes per month compared to Indians who call for 400 minutes. According to a report by Citi Group, mobile operators have witnessed increased minutes of calling by between 20 and 25 per cent since the tariffs came down. Another report by Deloitte says only 40 out of every 100 Africans have a mobile phone. However, demand is growing at an average rate of 25 per cent annually.
Airtel has added a few distinguishable sports and music features to further differentiate the brand from others, said Andre Beyers chief marketing officer of the Airtel Group, after the launch of the brand in Ghana. Airtel is replacing Zain Ghana with the promise of delivering high quality customer benefits using the power of its global brand, company officials added. The campaign was launched with a slogan µfeel free.¶ According to Manoj Kohli, chief executive officer (International) and joint managing director of Bhati Airtel, ³Airtel brings together our operations under a single, strong and unique brand identity.´ ³We can deliver more for our customers by operating as a single brand across Africa to fulfill our vision of providing affordable and innovative mobile services for all customers,´ Kohli added. To further solidify in the market, Airtel has also announced its collaboration withNokia . The partnership will produce a new ultra low cost handset package which will effectively provide mobile phones free of charge to all new subscribers, according to company officials. If officials are to be believed, the package would be priced at 40 GHS (approx $28) and would include a brand new Nokia 1280 mobile phone, a free SIM card and the equivalent value of free Airtel talk time and SMS text messages.All Zain products would be rebranded to Airtel, company officials said. Zap, the company¶s mobile commerce solution, has been already renamed as Airtel Money. Over the past four months Airtel has already made tariff interventions in 11 of its 16 markets in Africa for the benefit of its customers. It has also signed agreements to extend its networks to the most remote areas which are still not connected with the outside world, company officials said.
STATISCAL INFORMATION: SENSEX
Bharti Airtel is down by 3.3%. DLF has lost around 2.8%. Jindal Steel,Hindalco and Reliance Communications are trading lower by over 2%. ICICI Bank, Hindustan Unilever, Tata Steel and Jaiprakash Associates are down 1.5% - 2%. State Bank of India, Mahindra & Mahindra, Tata Power, Maruti Suzuki, Reliance Industries, Larsen & Toubro, Infosys Technologies, ONGC, BHEL,Tata Consultancy Services and ACC are also down with notable losses. IDFC, the most prominent loser in the Nifty index, is down 3.65% at Rs 193. Reliance Power, which ended with a handsome gain on Thursday, is down with a loss of 2.2% at Rs 186.60. Axis Bank, Suzlon Energy, SAIL, Sesa Goa, Reliance Capital, BPCL, Ambuja Cements and GAIL are also trading notably lower. Bajaj Auto is up nearly 2% at Rs 1599. HDFC has gained around 1.4% and Sun Pharmaceuticals, another prominent gainer, is up 1.35%. Siemens, Cipla, Dr Reddy's Laboratories, HCL Technologies and HDFC Bank are also trading firm. Junior Nifty stocks Power Finance Corporation and Glenmark Pharmaceuticals are down by over 3.5%. Lupin has lost a little over 3%. LIC Housing Finance, JSW Steel, Yes Bank, Indiabulls Real Estate, Bank of India, Mangalore Refineries & Petrochemicals and Corporation Bank are also down with sharp losses.
Sensex corrects 4.03% from record closing high
The key benchmark indices tumbled in late trade, extending two -day losses, as a plunge in Chinese stocks dragged world markets lower with investors fretting Beijing will initiate fresh steps to cool the world's second largest economy. Domestic economic data of industrial output rising lower than forecast in the month of September also dampened sentiment. Metal, banking realty and consumer durables stocks fell. The market breadth was weak. The BSE 30-share Sensex was down 432.20 points or 2.1%, off close to 440 points from the day's high and up close to 50 points from the day's low. Today's decline was wide-based taking stocks across sectors in its stride. All the sectoral indices on BSE were in the red. Index heavyweight Reliance Industries slipped. From the record closing high of 21004.96 on 5 November 2010, the Sensex fell 848.07 points or 4.03%. The market edged lower in early trade. It slipped into the red once again after recovering sharply from the day's low to trade in green for a brief period in morning trade after index heavyweight Reliance Industries reversed initial losses. It weakened in mid-morning trade. It extended losses to hit fresh intraday lows in early afternoon trade. Fresh selling dragged the market to day's low in afternoon trade. It remained weak in mid-afternoon trade. It further extended losses in late trade. Industrial output in September 2010 rose at a much slower-thanexpected 4.4% from 8.2% a year ago, government data released today showed. The September IIP data is the lowest in 15 months. Meanwhile, the index of industrial production for August was revised upwards from 5.6% to 6.9%. Manufacturing growth, which constitutes 80% of the industrial output, slumped to 4.5% in September 2010 from 8.3% in September 2009. The mining sector grew at 5.2% against 7.4%, electricity rose at 1.7% against 7.5% while consumer durables increased 10.9% against 21.9%, in September 2010 over September 2009. India's economy is expected to grow 8.5% in the current year and 9% in 2010/11, Prime Minister Manmohan Singh said on Friday. However, high unemployment in industrialised countries threatens a revival of protectionist sentiment, especially since the use of conventional monetary and fiscal tools to revive the economy has been exhausted, he said in a speech at the plenary session of the G20 summit in Seoul. European stocks dropped on Friday, losing ground for the third straight session, hurt by escalating fears over Ireland's debt problems. The key
benchmark indices in France, Germany and UK fell by between 0.2% to 1.01%. France's official statistics agency said the French economy grew 0.4% in the third quarter -- a slower rate than in the previous quarter. German economic growth slowed in the third quarter from a historical surge in the previous three months, but still reflected a broad -based recovery, according to data released by the Federal Statistical Office on Friday. German gross domestic product expanded 0.7% in the third quarter versus the second quarter. Economic growth in the 16 countries that use the euro fell by more than half in the third quarter of the year, official figures showed Friday, as the pace of recovery in Germany, Europe's biggest economy, slowed and the Netherlands saw output unexpectedly drop. Eurostat, the EU's statistics office, said that economic growth in the eurozone moderated to 0.4% in the July to September quarter from the 1 percent growth recorded in the previous three month period.
THE RECENT CHANGES:
NEW DELHI: Telecom major Bharti Airtel¶s Chairman Sunil Bharti Mittal unveiled thenew logo of the company today on Thursday. Today on November 18, Bharti Airtel¶s subscriber base has crossed the 200 million mark, with nearly 150 million users in the domestic market alone. To mark the achievement, the company launched its new µglobal and youthful avatar¶ in the form of logo. The company unveiled the new logo as part of a massive brand repositioning drive, which would be for the Indian as well as overseas market. The company has also changed the signature Airtel tune, composed by Oscar winner A R Rehman. The new tune is more youthful and dynamic in line with the new visual identity, that will be loved by listeners the world over. The new logo of Airtel is reflected towards younger generation and the need of the hour which is youthful, international, inclusive and dynamic. The red colour is an integral part of the brand. The new curved addition to the logo is a symbol which will help ensure instant recogniti on across diverse international markets. Speaking at the occasion, Bharti Airtel chairman and managing director Sunil Bharti Mittal said, ³Today as we expand on the global stage, this new brand identity gives us the opportunity to present a single powerful and unified face to our customers, stakeholders and partners around the world.´
³It reinforces our promise to deliver innovative services and a superior brand experience to our 2000 crore customers across Asia and Africa,´ he added. The company has 40 million users in Africa, while the rest are in Bangladesh and Sri Lanka. The brand launch in India will be followed by Africa, Sri Lanka and Bangladesh.
Work life balance (QLB) questionnaire
1) Age: 2) Gender: Male/ Female 3) Designation: 4) Nature of Org: 5) How many days in a week do you normally work? a) Less than 5 days b) 5 days c) 6 days d) 7 days 6) How many hours in a day do you normally work? a) 7-8 hours b) 8-9 hours c) 9-10 hours d) 10-12 hours e) More than 12 hours 7) How many hours a day do you spend traveling to work? a) Less than half an hour b) Nearly one hour c) Nearly two hours d) More than two hours Do you generally feel you are able to balance your work life? a) Yes b) No 9) How often do you think or worry about work (when you are not actually at work or traveling to work)? a) Never think about work b) Rarely c) Sometimes d) Often e) Always
10) Do you work in shifts? a) General shift/day shift b) Night shift c) Alternative 11) Are you married? a) Yes b) No If yes, is your partner employed? a) Yes b) No 12) Do you have children? a) Yes, no. of children____________. b) No Being an employed man/woman who is helping you to take care of your children? a) Spouse b) In-laws c) Parents d) Servants e) Crèche/day care centers How many hours in a day do you spend with your child/children? a) Less than 2 hours b) 2-3 hours c) 3-4 hours d) 4-5 hours e) More than 5 hours Do you regularly meet your child/children teachers to know how your child is progressing? a) Once in a week b) Once in two weeks c) Once in month
d) Once in 6 months e) Once in a year. 13) Do you take care of? a) Older people b) Dependent adults c) Adults with disabilities d) Children with disabilities e) none If yes, how many hours do you spend with them? a) Less than 2 hours b) 2-3 hours c) 3-4 hours d) 4-5 hours e) More than 5 hours 14) How do you feel about the amount of time you spend at work? a) Very unhappy b) Unhappy c) Indifferent d) Happy e) Very happy 15) Do you ever miss out any quality time with your family or your friends because of pressure of work? a) Never b) Rarely c) Sometimes d) Often e) Always 16) Do you ever feel tired or depressed because of work? a) Never b) Rarely
c) Sometimes d) Often e) Always 17) How do you manage stress arising from your work? a) Yoga b) Meditation c) Entertainment d) Dance e) Music f) Others, specify_________. 18) Does your company have a separate policy for work -life balance? a) Yes b) No c) Not aware If, yes what are the provisions under the policy? a) Flexible starting time b) Flexible ending time c) Flexible hours in general d) Holidays/ paid time-off e) Job sharing f) Career break/sabbaticals g) Others, specify________ 19) Do you personally feel any of the following will help you to balance your work life? a) Flexible starting hours b) Flexible finishing time c) Flexible hours, in general d) holidays/paid time offs e) Job sharing f) Career break/sabbaticals g) time-off for family engagements/events h) Others, specify_________ 20) Does your organization provide you with following additional work provisions?
a) Telephone for personal use b) Counseling services for employees c) Health programs d) Parenting or family support programs e) Exercise facilities f) Relocation facilities and choices g) Transportation h) Others, specify______________. 21) Does your organization encourage the involvement of your family members in work- achievement reward functions? a) Yes, specify the name of such program Annual Day________ b) No. 22) Does your organization have social functi ons at times suitable for families? a) Yes, specify the name of such programs____________ b) No. 23) Does your organization provide you with yearly Master health check up? 24) Do any of the following hinder you in balancing your work and family commitments? a) Long working hours b) Compulsory overtime c) Shift work d) meetings/training after office hours e) Others, specify_________________ 25) Do any of the following help you balance your work and family commitments? a) Working from home b) Technology like cell phones/laptops c) Being able to bring Children to work on occasions d) Support from colleagues at work e) Support from family members f) Others, specify___________. 26) Do any of the following hinder you in balancing your work and family commitments?
a) Technology such as laptops/cell phones b) Frequently traveling away from home c) Negative attitude of peers and colleagues at work place d) Negative attitude of supervisors e) Negative attitude of family members c) Others, specify___________ a) Yes b) No 27) Do you suffer from any stress-related disease? a) hypertension b) obesity c) diabetes d) frequent headaches e) none f) Others, specify______.