UPSer:...As you know, our company is experiencing a series of dynamic changes.

W e are, more than ever, questioning why and how we do everything associated with running our business. During this time, we have come to realize that many of the traditional processes we have become accustomed to need to change because they continue to increase our operating costs. We all need to admit to...shortcomings and then commit to becoming advocates for the change required to move to a much higher level. - Kent Nelson, Former CEO1 Introduction Atlanta based United Parcel Service (UPS), the largest package delivery company in the US, provided various specialized transportation and logistics services. I n 2002, UPS transported more than 13 million packages and documents per business day throughout the US and to more than 200 countries and territories (2002 deli very volume was 3.4 billion packages and documents). It used a fleet of about 88 ,000 motor vehicles and more than 575 jet aircraft to serve about 1.8 million sh ipping customers per business day. During peak season- between Thanksgiving and Christmas, UPS delivered an average of 208 packages a second... Background Note In 1907, James Casey realized that there was a tremendous need for private messe nger and delivery services. Until that time, most messages and packages were del ivered using domestic help (Only few Americans had telephones, and the US Post O ffice had not yet started its parcel post system)... Business Segments UPS operated in the following business areas: Domestic Services International Services Non-packaging Businesses... Corporate Culture and Organizational Change UPS had spent decades sticking to tried-and-true practices and strategies. For e xample, UPS drivers were trained on how to quickly buckle and unbuckle seat belt s also to put their seat belts on with their left hand while simultaneously putt ing the key in the ignition with their right hand... Future Outlook The organizational change implemented in the mid- 1990s had made UPS more attent ive to customer needs and also changing market & technology factors. The company 's profit had grown rapidly at a compound rate of about 20% since 1997... Exhibits Exhibit I: Segment Wise Revenue Split-Up Exhibit II: The Objectives of Trust and Teamwork Workshop Exhibit III: Shift of Focus Exhibit IV: The new goals for UPS's IE Team

Sign up to vote on this title
UsefulNot useful