1.0 1.


OHS Laws and Institutional Frameworks Introduction

In catering industry, Good Food Catering Company strives to provide a high standard of service to their customer. As the kitchen can be a dangerous place to work and with long working hours, it will lead to occupational accidents and diseases. To prevent all these, it was important to provide a safe and healthy working environment by complying with OHS laws. 1.2 Definition of Occupational Health and Safety (OSH)

Occupational health and safety (OHS) refers to “the physical, physiological and psychosocial conditions of an organization’s workforce, related to aspects of work and the work context” (De Cieri et al. 2008, 62). Below is the fact sheet of Good Food Catering Company

Good Food Catering Company - Fact Sheet of OHS
The Purpose of the OHS Act In Singapore, OHS Act is known as Workplace Safety and Health Act. The Act aims to reduce risks at source by making stakeholders accountable for managing the risks they create and taking reasonably practicable steps to ensure the safety and health of workers (Tan, 2007). Responsibilities of Employer Employers have responsibilities to:

 

Provide and maintain workplace, equipment and tools that are safe and

without risk to health of employees. Provide information, instruction, training and supervision necessary to ensure Conducting risk assessment to remove or control risks to workers at the

the health and safety at work of employees. workplace.

Developing and implementing procedures for dealing with emergencies that may arise while those persons are at work.

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Page 2 of 2 -2- . Cooperating with the employer on safety and health matters. particularly when using or operating any equipment and in other potentially dangerous situations. Report any job-related injury or illness to the employer.      Report any workplace hazards and dangerous events to their supervisor immediately. safety and welfare.Good Food Catering Company . Refraining from the operation of any equipment without proper instructions and authorization. and seek treatment promptly. Use and wear prescribed personal protective equipment while working.Fact Sheet of OHS  Provide suitable personal protective equipment and clothing where necessary.  Provide adequate first aid facilities and treatment. Not behave in a way that results risk to the safety and heath of others.   Not intentionally or recklessly interfere with or misuse anything provided in the interest of own health. Responsibilities of Everyone in the Workplace Everyone in the workplace shall:  Cooperate with his employer and any other person to such extend as will enable his employer to comply with the provision of the OHS Act. Responsibilities of Employees Employee’s responsibilities include:  Follow all safety procedures and principles introduced at the workplace.

0 2. 2. They often are a result of contact with stoves. fainting. wet and slippery floors. Some chemicals are hazardous and may be corrosive. The common workplace hazards in hotels are described as follows: 2. 2. pressure cookers and steam emission.1 Identifying Hazards and Managing Risk Definition of Hazards A hazard is “any dangerous event or situation that may lead to an emergency or disaster. Persons at risk include housekeepers. poor housekeeping. unsafe use of ladder or carelessness. chemicals are used for cleaning purpose. toxic or flammable.2 Hot Working Environment Staffs working in the kitchen. trips and falls are the most common cause of accidents in the hotel industry. weakness. hot oil.2. and a lack of handrails on platforms or staircase.2 Workplace Hazards in Hotel and Their Risks Hotel employs a variety of staff and they can be exposed to wide range of safety and health hazards at work depending on the specific tasks they perform. 2. Chemical spills and splashes may damage the eyes.2. nausea and headache.4 Strips. Excessive exposure to a hot working environment can cause variety of heat related illness such as rashes. laundry and boiler rooms may be subjected to heat stress from the machinery or equipment used in these areas. Workers may -3- . It could also be a biological. 2. Trips and Falls Strips. irritating. chemical.3 Burns and Scalds Heat related injuries such as burns and scalds are very common in hotel industry. boiling liquid. Direct skin contact with some chemicals may cause burns or skin rashes from irritation or allergy.2. laundry workers and engineering or maintenance personnel. This could be due to insufficient lighting. or physical agent in (or a property of) an environment that may have an adverse health effect.2. or may cause injury or loss” (BusinessDictionary. hot pots and utensils.2.com).1 Chemical Hazards In hotels.

one of the tools is Risk Assessment Matrix which can be used to record a risk rating for each hazard. -4- . explosion or serious injury such as electric shock. As there are many ways to asset the risk. naked flames and hot oil in kitchens. risk assessment is generally carried out. The use of gas. The underlying principle of this is to determine which hazard should be controlled first and to determine the amount of control required.2.2. Risk assessment is “the process of evaluating the probability or likelihood of an injury occurring and the severity or consequences of the injury” (Government of South Australia. 2. 2. cuts and abrasions and in extreme cases.5 Electricity The use of electrical equipment has the potential to be a serious hazard in the hotel industry. SafeWork SA). burns and in some cases death. flammable substances used by cleaners and smoking by customers in restaurant.3 Hazards Assessment To identify hazards. A handout has been design by using the Risk Assessment Matrix to illustrate the main types of hazards in the hotel industry. hotel rooms and cars contributes to high risk of fire. muscles strains.6 Fire Hazards There is a significant risk of fire in the hotel industry. Please refer to the Appendix 1. page 11. Electricity can result in fore. head injury. 2.experience injuries involving fractures bones.

176 employees from the major occupational groups of one large health facility in the US. -5- . 1993).  The result of reductions in the number of qualified staff on ward duty and shift has lead to ward-based nurse face work overload.3. they also required to work on long working hours. which has lead them lack of clear objective. Work-related psychosocial hazards include such aspect work stress. 2000). bullying.0 Managing Psychosocial Hazards Article: Work-Related Stress in Health Service Employees (refer to Appendix 2) 3.3 Causes of Stress The following workplace psychosocial hazards appear to influence the high profile and impact of stress among the different occupational group:    The administrative and clerical face low participation in decision working and lack of control over workload. In addition. There are low levels of support for problems solving and lack of social support from higher manager for professions allied to medicine. violence at work. 3. Stress was found to be significant problem across a range of different occupational groups and their experiences of stress have many similarities. to determine whether stress has adverse effects on individual and the organization. A study examines the nature and source of work-related stress in 1. Anxiety occurs at ancillary staff due to threat of redundancy or having to accept similar work with less favourable rates of pay or conditions. 3. These hazards can affect health either directly (physical pathway) or indirectly (psychosocial.2 Summary Occupational stress has been a long-standing concern of the health care industry. stress-mediated pathway) (Cox et al. poor organization etc.1 Definition of Psychosocial Hazards Psychosocial hazards are “work characteristics that have the intrinsic property or ability with the potential to cause harm” (Cox. which lead them have the symptoms of anxiety and depression.

job rotation or flexible working hours scheme to tackle any intrinsic monotony within employee’s job.  -6- .4 Recommendation Possible steps for Human Resource can attack and try to reduce the causes of negative workplace stress include:  Create opportunities to reduce pressure facing by the employee by focusing on teambuilding approaches or recruitment and staff development strategies to put people together who get on well.  Train overload managers to improve their ability to delegate or guide staff or hire freelances or staff who are qualified to absorb the managers’ extra workload. fitness facilities. 3. The nature of community-based nurses’ work might lead them exposure to work-related violence and threats. flexibility to support working parents for transportation and child care assistance.     Management can provide invaluable assistance to employees by setting effective stress management system. Management may launch affordable day-care facilities for children of working parents. To implement work redesign. so that to promote work-life balance prorgamme. Provide training and education on health and safety effects of shifts work and techniques for recognition and reduction of psychosocial hazards. work with staff to help them learn how to ask managers for guidance or take initiative when appropriate. and may have risk of personal injury. In addition. To improve internal communication and to provide opportunities for social interaction among employees. Stress management training courses are a useful component of a larger stress reduction strategy because the courses build awareness.

3. The lack of training on safety was also caused him fail to recognize the risk while working on the vehicle or height workplace. 4. (Gary and Tan.2 Types of Injuries Suffer back pain and a tingling sensation down his legs. Another finding from the interview was the unsafe acts (Cascio. In addition.1 Incident Description The truck driver was lost his balance and fell about 1. this accident occurs where the poor lighting at the workplace has affected his vision to see any obstacle object.0 Notifying. Further interview with the driver. 4. On the other hand. landing on his backside while attempting to clean the chute on the back of the truck. affect falls resistance. it was raining slightly at the time of accident. Reporting and Managing Incidents Incident and Accident Reporting 4.3. -7- .3 Causes Contributing to the Accident There are many factors that contribute to this accident. He doesn’t wear the proper shoes and fail to clean the slippery substances which either individually or in combination. the driver does not put on the personal protective equipment while he is performing the cleaning duty.4.1 Direct Causes Most of the accident occurs due to unsafe condition and equipment. The direct and any contributing factors were as follows: 4. 4.5 meters backwards onto the ground. On the other hand. 2005).2 Contributing Factors There is no other party on duty to supervise the driver while he is cleaning the chute. the ladder provided was not in good condition and it was placed on the uneven ground trip. 2003) on the part of the driver.

Regular retraining should also be provided for all employees. Supervisor need to ensure there is adequate lighting for all tasks. -8- . A basic training outline might include:  Put a company policy in place that outlines rules for housekeeping.  Encourage employee to develop a strong ‘safety sense’ about possible fall hazards.  Regular frequent inspection of working areas should be conducted to identify environmental and equipment hazards which could cause slips and falls 4. Supervisor should ensure that the equipment provided to employee. lighting and inspections. condition and situations in the workplace where falls might be happen. Supervisor need to be on site to supervise the work process or designate other employee to cover his duty during his absent. such as ladder was good condition and secure enough to support employee.3 Follow-Up Action   Risk assessment should be conducted regularly to identify the environmental and equipment hazards. Supervisor should continuously monitor the training programme to make sure that the company rules are being followed and complying with the law. 4.4.  Identify the locations.4 Recommendation 4.4.2 Preventive Action Fall accident could be prevented through develop an in-house training program for fall protection.4. All employees should wear proper footwear for their work.4. to take all possible precautions in potential hazards and report any unsafe conditions to their supervisor immediately. Special attention should be given to the lighting.  Information about equipment and training for work at height and rescue.1 Immediate Corrective Action      Manager and supervisor should ensure that all fall protection equipment is used and the components of the fall protection equipment are adequate to protect the employee. including using safety harness systems should be provided to all new employees.