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A STUDY OF CUSTOMER SATISFACTION TOWARDS STOCK BROKERING COMPANY : A SPECIAL REFERENCE TO SHAREKHAN LTD.
Submitted in Partial Fulfillment of the Course Requirements Of Post Graduate Diploma In Management (AICTE)
By :Anushil Kumar Reg. No. DSBSPGDMA07007
Under The Guidance Of :
Dr. R. K. Vijaya Sarathy
(Prof. & Director) PGDM-AICTE
Dayananda Sagar Business School
Shavige Malleshwar Hill , Kumaraswamy Layout, Bangalore- 78.
in partial fulfillment of the requirement for the award of the Degree of Post Graduate Diploma in Management of AICTE This organizational study is conducted by him and it is further stated that this work or part thereof has not been previously formed the basis for any Diploma/ Degree of any other universities.DAYANANDA SAGAR BUSINESS SCHOOL Kumarswamy layout . R. Bangalore-78 CERTIFICATE This is to certify that Mr.K Vijaya Sarathy Prof & Director ( Internal guide) . Anushil Kumar is a bonafied student of this Institution and has successfully completed the summer project entitled A study of customer satisfaction towards stock brokering company : A special reference to Sharekhan ltd.
Date: Place: Your s sincerely . This project is genuine and has not been plagiarized from any other sources. This project is original and has not been submitted for any other degree or diploma or fellowship to any other university or institution. Thanking You. is submitted in the requirement for the course of Post Graduate Diploma in Management (AICTE) .STUDENT DECLARATION We here by declare that the project titled Study of cutomer satisfaction towards stock brokering company : A special references to Sharekhan ltd.
& Director PGDM (AICTE). I thank Mr. BTM layout . Prof. M.K. Vijaya Sarathy. R.ACKNOWLEDGEMENT Firstly . I take the honour and privilege to extend my sincerest thanks to Dr. I would like to thank my parents. whose profound intellectual guidance . Finally. . N. Thank God wholeheartedly for his blessings without which this study would never be possible. support and encouragement has acted as an inspiration in my endeavor. DSBS . Kumar Aradhya . teachers and friends for their moral support and encouragement to make this humble endeavor a success. Branch manager of Sharekhan .Bangalore.
BIBLIOGRPHY 11. 3. 8. 5.CONTENTS Page No. 7. PROFILE OF COMPANY TITLE OF THE PROJECT 1 -3 3 -9 10 -24 25 4.1 Introduction to financial market 2. 1. ANNEXURE 73-76 . OBJECTIVES ANALYSIS INTERPRETATION FINDING RECOMMEDATION 46 -48 49-65 66 68 -70 71-72 10. 9. RESEARCH OBJECTIVES RESEARCH METHODOLOGY 43 -44 44 -45 6. INTRODUCTION TO MARKENTING 1.