Select The Blank Question Continuous ________ and learning targets should be features of the process of managing for

high performance. Correct Answer Improvement Your Answer Improvement Multiple Choice Single Answer Question What type of effort is required to encourage all the members of the organization to work together? Correct Answer Continuous Your Answer Continuous Multiple Choice Multiple Answer Question There has to be a clear strategy with regard to the type of knowledge the organisation wishes to :Correct Answer Develop , Store , Able to retrieve Your Answer Develop , Share Multiple Choice Multiple Answer Question Key targets for strategic activity with regard to employees include :Correct Answer Clarify career tracks , Ensure balance , Involve people Your Answer Clarify career tracks , Ensure balance , Involve culture Multiple Choice Single Answer Question When the term strategy was began to emerge in business? Correct Answer In 1960's Your Answer In 1960's Multiple Choice Single Answer Question Widespread competition from a range of sources is leading to greater corporate amalgamation within the :-

Correct Answer Market place Your Answer Market place Multiple Choice Multiple Answer Question In a marketing / service organisation, development includes :Correct Answer On the job training , Interpersonal skills , Career path through marketing Your Answer On the job training , Interpersonal skills , Career path through marketing Match The Following Question Correct Answer Your Answer Long term reorganisation Of the economy Of the economy Shifts in the patterns of careers & The increased opportunities for traditional vertical mobility The increased opportunities for traditional vertical mobility The increased emphasis of white collar productivity & Resulting scrutiny of professional work Resulting scrutiny of professional work Retrenchment - driven shifts in patterns of supervision & Risk taking that upset the culture & style of management Risk taking that upset the culture & style of management Multiple Choice Multiple Answer Question The most cost effective approach is :Correct Answer To identify core elements , Concentrate efforts on core elements Your Answer To identify core elements , Concentrate efforts on core elements True/False Question The interest in recent years in emotional & other forms of intelligence is starting to percolate through into western management vocabulary. Correct Answer True Your Answer True

Multiple Choice Single Answer Question The management thinking has developed over the last :Correct Answer 30 years Your Answer 30 years True/False Question The business side of the process begins with the strategic link as the guiding framework. Correct Answer False Your Answer False Multiple Choice Single Answer Question How many characteristics were listed in the survey of the International Manager? Correct Answer 6 Your Answer 6 Select The Blank Question ________ aims to put a financial measure on an organisation's intellectual capital. Correct Answer Knowledge exchange Your Answer The consortium Multiple Choice Multiple Answer Question Research carried out in the UK suggests that core elements in development of competitive advantages are :Correct Answer Management development , Career development , Continuous training & retraining Your Answer Career development , Continuous training & retraining , Career tracks True/False Question Human resource activities are typically administered by competent practices. Correct Answer

False Your Answer True Select The Blank Question In an organisation you have to recognise that the formal & informal systems ________. Correct Answer Co - exist Your Answer Co - exist Multiple Choice Single Answer Question Government, the economy and civil society need to be in :Correct Answer Balance Your Answer Balance True/False Question Personnel are normally in a good position to influence the content of opinion surveys. Correct Answer True Your Answer True Multiple Choice Single Answer Question During the 70's & 80's much work was done to produce models to facilitate :Correct Answer Rational process Your Answer Rational process Match The Following Question Correct Answer Your Answer HR Agenda Retention of Talents Retention of Talents HR Practitioners Mentor Mentor

Financial projections . Correct Answer Mission Your Answer Mission Multiple Choice Single Answer Question Who quoted manual on business strategy? Correct Answer Lewis Carrollis Alice. Financial projections . Correct Answer Strengthening the culture Your Answer Do the right things sufficiently .HR Strategists Embedded practices Embedded practices Responsibilities of HR Recruitment Recruitment True/False Question T&D is strongly aligned to the strategic leadership and planning processes of the business. Company positioning Your Answer Mission statement .s Multiple Choice Multiple Answer Question Outcomes of business strategy :Correct Answer Mission statement . Correct Answer True Your Answer True Select The Blank Question Organizations exist to accomplish some ________ or set of objectives.s Your Answer Lewis Carrollis Alice. Company positioning Select The Blank Question The easiest form of change to implement is ________.

Publishing. Correct Answer Performance Appraisal Your Answer Performance Appraisal Select The Blank Question Few personnel managers use ________ as an indicator for morale.Multiple Choice Single Answer Question What is unlikely to lead to knowledge sharing? Correct Answer People's goodwill Your Answer People's goodwill Multiple Choice Single Answer Question Which is the process of linking human resource management policies and activities to explicit business strategies? Correct Answer Strategic integration Your Answer Strategic integration Select The Blank Question ________ process is the key to an effective human resource system. Correct Answer True Your Answer True Select The Blank Question In some companies there is a senior level ________ who can ensure broad level attention for . Correct Answer Absenteeism Your Answer Absenteeism True/False Question Pettigrew and Whipp Concluded from the recent research into change in a number of British firms in Automobile. financial services and insurance industries.

Correct Answer True Your Answer False Multiple Choice Multiple Answer Question Attributes of a quality employee :Correct Answer Attitude to quality . Accuracy Your Answer Attitude to quality .knowledge issues. High achievement . even if its delivery is currently operational. Correct Answer Knowledge sponsor Your Answer Manager Multiple Choice Single Answer Question The following is a well known company which encourages innovations :Correct Answer 3M Your Answer British Airways Select The Blank Question Commitment strategy is inherently ________. Team work . Correct Answer Long term Your Answer Continuous Multiple Choice Single Answer Question HR practitioners are under pressure to prove that value is being added by :Correct Answer HR Activities Your Answer HR Strategies True/False Question The HR team needs to be able to operate strategically. Accuracy . Team work .

Data Feedback .Multiple Choice Single Answer Question The chambers of 20th century dictionary describes strategy as :Correct Answer Generalship Your Answer Generalship Multiple Choice Multiple Answer Question Change in the cultural area calls for an examination of norms and values. Implementing salary policy . Implementing salary policy . Data Feedback Select The Blank Question The ________ key processes that need major attention are reward and control. Correct Answer Two Your Answer Two True/False Question E-commerce is becoming the 'normal' way to do business. Administrating salary policy Multiple Choice Multiple Answer Question Strategic management style includes :Correct Answer . Administrating salary policy Your Answer Setting salary policy . using such group-based methods as :Correct Answer Action Research . Team Building Your Answer Action Research . Correct Answer True Your Answer True Multiple Choice Multiple Answer Question H R Managers are responsible for:Correct Answer Setting salary policy .

Correct Answer True Your Answer True Multiple Choice Single Answer Question Who are criticized for developing training and development strategies which do not match business priorities? Correct Answer HR Teams Your Answer HR Professionals Select The Blank Question The ability to hold the business together as a totality while simultaneously changing it is known as ________. Strategic control .Strategic planning . Human resource planning True/False Question The technical changes will trigger a set of political issues. Financial control Your Answer Strategic planning . Correct Answer Coherence in the management of change Your Answer Coherence in the management of change Multiple Choice Single Answer Question Line Managers should insist on involving HR Professionals :Correct Answer In business strategy making process Your Answer In business strategy making process at 4:32 AM 0 comments Links to this post Labels: Strategic HR Strategic HR .2 LIST OF ATTEMPTED QUESTIONS AND ANSWERS . Strategic control .

Preparation Select The Blank Question Overall individual behaviour needs to be measured in ________. Central unity of control . Correct Answer False Your Answer False Multiple Choice Multiple Answer Question Structures were based on :Correct Answer Division of labour . Entrepreneurial True/False Question Newsletters is one of the method of informal communication. Pyramid of managers & supervisors Your Answer . Entrepreneurial Your Answer IT skills .Multiple Choice Single Answer Question Measures and rewards are aligned with:Correct Answer Short-term business Results Your Answer Long-term business Results Multiple Choice Multiple Answer Question Strategies for securing commitment to change :Correct Answer Preparation . Commitment Your Answer Acceptance . Strategic Thinking skills . Acceptance . Strategic Thinking skills . Commitment . Correct Answer Output terms Your Answer Input terms Multiple Choice Multiple Answer Question The Agenda group's needs were as follows :Correct Answer IT skills .

Symbolism of certain aspects True/False Question . Symbolism of certain aspects Your Answer The rituals & routines which the staff engage in . Correct Answer Absenteeism Your Answer Absenteeism Multiple Choice Single Answer Question The strategy mainly focus on how many things? Correct Answer Two Your Answer Four Multiple Choice Multiple Answer Question Good indicators of culture are :Correct Answer The rituals & routines which the staff engage in . Central unity of control .Division of labour . The amount and the nature of political activity . The amount and the nature of political activity . Pyramid of managers & supervisors Multiple Choice Single Answer Question How many characteristics were listed in the survey of the International Manager? Correct Answer 6 Your Answer 6 Multiple Choice Single Answer Question HR needs to be fully in tune with the :Correct Answer Internal system Your Answer Organization system Select The Blank Question Few personnel managers use ________ as an indicator for morale.

financial services and insurance industries. Correct Answer True Your Answer False Select The Blank Question The process of eliminating jobs is frequently compared to ________. organisation Are we a `young' or `old. Publishing. Correct Answer HR Strategies Your Answer HR Competencies Multiple Choice Single Answer Question Team performance guides need to be developed and completed by :Correct Answer Team development plans Your Answer . organisation Select The Blank Question HR professional should apply risk management techniques to the different aspects of ________.Pettigrew and Whipp Concluded from the recent research into change in a number of British firms in Automobile. Correct Answer Death and murder Your Answer Uncertainty Match The Following Question Correct Answer Your Answer Complex organisations use information for Manpower planning Manpower planning Data Items Current date Records of leave Information Age distribution Current date Interpretation Are we a `young' or `old.

Leisure . Career Your Answer Trade off between family . Leisure . .Strategic planning Multiple Choice Multiple Answer Question Quality of life consists of :Correct Answer Trade off between family . Career Match The Following Question Correct Answer Your Answer T&D executives Full part in strategic planning process Job analyses for long-term objectives HR planning Effective development of an organizational strategy Development& evaluating HR practices Maximum strategy impact Job analyses for long-term objectives Effective development of an organizational strategy Unisys International on-line service centre International on-line service centre Multiple Choice Single Answer Question In the strategic model phase 2 is :Correct Answer Defining strategic opportunities Your Answer Ensuring Service Excellence True/False Question During mergers early contacts set the tone and arrogance is common. Correct Answer True Your Answer True Select The Blank Question Developing characteristics of people needed to run business in ________ .

People's expertise . major events include :Correct Answer The appointment of a new board of directors . Project experience Select The Blank Question The team consists of experienced ________ who have both internal consultancy and business experience. Redundancies Multiple Choice Single Answer Question When the term strategy was began to emerge in business? Correct Answer In 1960's Your Answer In 1960's . Redundancies Your Answer The appointment of a new board of directors . Correct Answer Clarifying Your Answer Handling people Multiple Choice Multiple Answer Question A database on people consisting of what facilitates networking? Correct Answer People's skills . Correct Answer OD practitioners Your Answer OD practitioners Multiple Choice Multiple Answer Question In the immediate transition. Other key appointments . Project experience Your Answer People's skills . People's expertise .Correct Answer Long term Your Answer Long term Select The Blank Question HR professionals has to be skilled in the art of ________. Other key appointments .

Adhered Your Answer . Correct Answer True Your Answer True Select The Blank Question ________ and appropriate rewards may be part of the answer.True/False Question Strategic level deals with policy formulation and overall goal setting. Formal structure . Understood . Correct Answer True Your Answer False Multiple Choice Multiple Answer Question Mission and strategy must be :Correct Answer Clearly communicated . Agility True/False Question Executives often need couching in the arts of leadership especially during major change. Human resource system Your Answer Mission & strategy . Responsiveness . Human resource system Multiple Choice Multiple Answer Question Dave Ulrich suggests that organizational success will spring from capabilities such as :Correct Answer Speed . Correct Answer Training Your Answer Compensation Multiple Choice Multiple Answer Question Strategic management involves :Correct Answer Mission & strategy . Responsiveness . Formal structure . Agility Your Answer Speed .

Correct Answer False Your Answer False Multiple Choice Multiple Answer Question The QWL program provides a framework for co-ordinating what in order to produce improvements in QWL outcomes? .Clearly communicated . Correct Answer Territorial Your Answer Political True/False Question In practice. Adhered Multiple Choice Single Answer Question Individual employees have the technical knowledge to achieve :Correct Answer Short-term Results Your Answer Long-term Results Multiple Choice Single Answer Question The chambers of 20th century dictionary describes strategy as :Correct Answer Generalship Your Answer Generalship Multiple Choice Single Answer Question Government. the economy and civil society need to be in :Correct Answer Balance Your Answer Balance Select The Blank Question ________ issues tend to be well disguised. Understood . the right balance between individuals & team has never proved to be elusive.

Maintenance . Maintenance . Correct Answer Unionization Your Answer Non unions Multiple Choice Single Answer Question HR strategy can be used as an :Correct Answer Integrating force Your Answer Emerging force True/False Question Flatter structures can reinforce the desire to hoard information.Correct Answer The introduction . Improvement Multiple Choice Single Answer Question Who quoted manual on business strategy? Correct Answer Lewis Carrollis Alice.s Your Answer Mintzberg Select The Blank Question ________ is frequently said to reflect poorly on the abilities of the management. Improvement Your Answer The introduction . Correct Answer True Your Answer True Multiple Choice Single Answer Question Human Resource Management Audit (HRMA) is a data-based approach to :Correct Answer Organisational Change Your Answer Organisation Multiple Choice Multiple Answer .

The promotion & job security system is usually based on seniority Select The Blank Question Design of a selection system that supports the ________ strategies. benefits. The wage level is generally higher than in comparison firms .1 LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question Managers are able to support people with their development as well as their current skills. . benefits. The wage level is generally higher than in comparison firms . work rules are clearly known to applicants .Question The effects on external staffing due to the presence of a union are as follows Correct Answer The wages. Correct Answer True Your Answer False at 4:31 AM 0 comments Links to this post Labels: Strategic HR Strategic HR . The promotion & job security system is usually based on seniority Your Answer The wages. Correct Answer Organizational Your Answer Organizational True/False Question Open and frank dialogues between merging parties bring benefits. work rules are clearly known to applicants . Correct Answer True Your Answer True True/False Question HR strategies are expressed as bland statements.

there is a perceived need to sell the value of HR.Correct Answer False Multiple Choice Multiple Answer Question Strategies for securing commitment to change :Correct Answer Preparation . Correct Answer True Multiple Choice Multiple Answer Question Quality of life consists of :Correct Answer Trade off between family . Leisure . Career Match The Following Question Correct Answer Transfer & Promotion Procedures Human Resource Department Groundwork Clients and users Key Processes Reward and Control Human Resource Systems Personnel function Select The Blank Question The ________ and control systems should be altered to support the strategic human resource function. Acceptance . Correct Answer . Commitment True/False Question In the current state of evolution of HR.

daily. weekly and annual are related to time based. Correct Answer True Multiple Choice Single Answer Question How many interrelated sets of processes will have to be carefully monitored? Correct Answer Three Select The Blank Question . Correct Answer Strategy True/False Question The use of flexible hours.Reward Multiple Choice Single Answer Question The macro strategy of a QWL program does not determine :Correct Answer General approach for creating change True/False Question Many firms can afford to ignore the international dimensions. Correct Answer False Select The Blank Question The human Resource organization will probably have to review it's mission and ________.

not from the labour of low grade service and production workers. Communicate Select The Blank Question ________ is created from the intellect of knowledge workers. Co-ordinate . Correct Answer Death and murder Match The Following Question Correct Answer Completion of Management Agenda UK Impact of HRM to the bottom line Marilyn McDougall & Angela Mulvie 3600 Feedback based on Range of competencies Effects of changing workplace on employees Roffey Park Multiple Choice Multiple Answer Question Different areas of HR responsibility include :Correct Answer Maximum strategic impact . Correct Answer Angela Mulvie Select The Blank Question The process of eliminating jobs is frequently compared to ________. Correct Answer Growth Multiple Choice Multiple Answer Question .Marilyn McDougall and ________ carried out a study of how companies measure the impact of HRM to the bottom line.

Functional integrity . Correct Answer False Multiple Choice Multiple Answer Question Strategies towards unions should take into account issues such as :Correct Answer The occupation of workers being considered . Is obvious area for active collaboration between human resource professionals and the line . Productivity differences . Flexible Select The Blank Question HR professional should apply risk management techniques to the different aspects of ________. the right balance between individuals & team has never proved to be elusive.Communication is :Correct Answer About relationship building . Visionary . linked together with global networks. Considered a key component of change management True/False Question In practice. People as expenses Select The Blank Question ________ Companies are appearing at the center of loose alliances. Correct Answer Virtual Multiple Choice Multiple Answer Question Ingredients of business strategy are :Correct Answer Analytical . . Human capital differences Multiple Choice Single Answer Question Informal system is :Correct Answer Inherently unpredictable Multiple Choice Multiple Answer Question Operational issues related to qualitative measures are :Correct Answer Stability .

the human resource activities rated above 70 percent were :Correct Answer Workforce productivity .Correct Answer HR Strategies Multiple Choice Single Answer Question The word Strategy is derived from which sphere ? Correct Answer Military sphere Multiple Choice Single Answer Question Individual employees have the technical knowledge to achieve :Correct Answer Short-term Results Multiple Choice Multiple Answer Question The potential for making a major contribution would seem to rest at 3 levels such as :Correct Answer Strategic . Team work . Correct Answer Purcell and Ahlstrand Multiple Choice Single Answer Question Motivation is also affected in an organization by :Correct Answer Quality of leadership . Employee education and training True/False Question The organization's values must be conducive to productivity and quality improvement.The authors of this book is ________. Within the human resources Multiple Choice Multiple Answer Question As per a study. Operational . Correct Answer False Select The Blank Question Human Resource Management in the multidivisional company .

High achievement in a special project Multiple Choice Single Answer Question The strategy mainly focus on how many things? .Multiple Choice Single Answer Question "Can product be `stolen' " or imposed by competition ( need for secrecy) is classified under :Correct Answer The nature of the product True/False Question Evidence suggests unionised establishments will be less successful. Correct Answer Resource Multiple Choice Multiple Answer Question Types of contribution are :Correct Answer Exceptional teamwork . Correct Answer False Select The Blank Question Let go of unnecessary routine tasks means ________. effective HR integration is carried out on the following :Correct Answer Remuneration . Benefits . Terms and conditions Multiple Choice Single Answer Question Which approach is provided by HR professionals to addressing key organizational issues? Correct Answer Partnership Select The Blank Question The major focus is on ________ acquisition to carry out the strategic plan as well as the development of procedures for measuring and monitoring performance. Excellence in normal key tasks . Correct Answer Bebureaucratize Multiple Choice Multiple Answer Question During mergers.

Correct Answer False Multiple Choice Single Answer Question Which teams are being encouraged to take their corporate citizenship roles seriously? Correct Answer Management Multiple Choice Single Answer Question Organization's mission and goals should be translated into its :Correct Answer Business & strategic plan True/False Question HR function cannot be prioritized and the appropriate focus for benchmarking can be selected. Correct Answer Reassurance True/False Question The differences in perspective of senior management and unit managers is not very significant. Correct Answer False Multiple Choice Single Answer Question Who suggests that the HR department itself will be an integrating device? Correct Answer Shaun Tyson True/False .Correct Answer Two Multiple Choice Single Answer Question Major political shifts have opened up vast new markets for :Correct Answer Capitalist goods & service Select The Blank Question The organisation will treat employees with respect & dignity is known as ________.

Correct Answer Three Your Answer Five Multiple Choice Single Answer Question According to whom there is a much wider caliber of people applying for jobs than in years gone by? Correct Answer Head hunters Your Answer Head hunters Multiple Choice Single Answer Question What type of effort is required to encourage all the members of the organization to work together? Correct Answer Continuous Your Answer . Correct Answer False Multiple Choice Single Answer Question One of the most valuable factor in overcoming cultural challenges is :Correct Answer Outstanding communication & persuasion skills Your Answer Rigidity Multiple Choice Single Answer Question Who quoted manual on business strategy? Correct Answer Lewis Carrollis Alice.Question Flexibility is HR's most precious asset.s Your Answer Mintzberg Select The Blank Question Standard Life's UK workforce has grown by 40% in ________ years and currently numbers 9700 employees.

Correct Answer Continuing Your Answer Continuing Multiple Choice Multiple Answer Question Primary sources of data are :Correct Answer . Correct Answer Quality Your Answer Performance Select The Blank Question Strategic thinking is a ________ process. Correct Answer False Your Answer True Multiple Choice Single Answer Question What types of basic skills are required in an R & D type of organization? Correct Answer Creativity & technical skills Your Answer Creativity & technical skills Select The Blank Question ________ of management is likely to be another key agenda item.Continuous Multiple Choice Single Answer Question Organizations are aspiring to become the :Correct Answer Employer of choice Your Answer Equal opportunity employer True/False Question Organisations are attempting to integrate culture change objectives with Career Planning.

Interviews with senior Management , Interviews and questionnaires with line Management , Indepth questionnaires from human resource staff Your Answer Interviews with senior Management , Interviews and questionnaires with line Management , Indepth questionnaires from human resource staff Multiple Choice Multiple Answer Question During mergers, effective HR integration is carried out on the following :Correct Answer Remuneration , Benefits , Terms and conditions Your Answer Remuneration , Benefits , Terms and conditions Select The Blank Question The ________ link calls for dialogue between the business concerns and the human resource concern. Correct Answer Strategic Your Answer Strategic Multiple Choice Single Answer Question Head count reduction are occurring :Correct Answer With greater frequency Your Answer With greater frequency Select The Blank Question The values and principles of QWL ________ with the ones operating in many organisations. Correct Answer Contrast sharply Your Answer Contrast sharply Multiple Choice Single Answer Question The word Strategy is derived from which sphere ? Correct Answer Military sphere Your Answer Military sphere

Multiple Choice Multiple Answer Question Strategic HR activity includes :Correct Answer Change Management , Succession Planning , Training and development Your Answer Change Management , Succession Planning , Training and development Multiple Choice Multiple Answer Question Good indicators of culture are :Correct Answer The rituals & routines which the staff engage in , The amount and the nature of political activity , Symbolism of certain aspects Your Answer The rituals & routines which the staff engage in , The amount and the nature of political activity , Symbolism of certain aspects Select The Blank Question ________ is considered as a strategic activity. Correct Answer Recruitment Your Answer Planning Select The Blank Question Competitive edge comes from the ________ of people. Correct Answer Quality Your Answer Competency Multiple Choice Single Answer Question The chambers of 20th century dictionary describes strategy as :Correct Answer Generalship Your Answer Generalship Multiple Choice Single Answer Question When the term strategy was began to emerge in business?

Correct Answer In 1960's Your Answer In 1960's Multiple Choice Single Answer Question The management thinking has developed over the last :Correct Answer 30 years Your Answer 30 years Select The Blank Question Given the current emphasis on individualism the obvious route might seem to be the ________. Correct Answer Sophisticated human relations mode Your Answer Sophisticated human relations mode Multiple Choice Multiple Answer Question Organisational effectiveness outcomes include :Correct Answer Higher productivity , Higher quality , Higher profits Your Answer Higher productivity , Higher quality , Higher profits Multiple Choice Single Answer Question The most common cause of merger failure is :Correct Answer Culture clashes Your Answer Culture clashes Multiple Choice Multiple Answer Question Different areas of HR strategy :Correct Answer Resourcing , Commitment , Rewards Your Answer Resourcing , Rewards , Grievances Select The Blank

Question The business side of the process begins with the strategic ________ as the guiding framework. Correct Answer Plan Your Answer Policy True/False Question Operational information makes the job of the personnel clerk easier. Correct Answer True Your Answer True Match The Following Question Correct Answer Your Answer Strategy Thinking Process Thinking Process Boston Consulting group Stars, dogs & cash cows Stars, dogs & cash cows Henry Mintzberg Academic from McGill University Academic from McGill University Brian Quinn Logical inscrementalism Logical inscrementalism Multiple Choice Single Answer Question The biggest challenge for strategic H R is to create the type of culture that will support the :Correct Answer Organization's objectives Your Answer Organization's objectives True/False Question HR contributions are not required during the process of business strategy formulation. Correct Answer False Your Answer

False Multiple Choice Multiple Answer Question Training provisions include :Correct Answer Type of training provided . the right balance between individuals & team has never proved to be elusive. Evaluation practices Your Answer Type of training provided . How training budgets are controlled . Tactical level . Correct Answer False Your Answer False True/False Question In practice. Turf issues . Correct Answer Culture Your Answer Development True/False Question If mergers are handled `professionally they can never backfire. . Evaluation practices Multiple Choice Multiple Answer Question A simple way to analyse the types of human resource information is to use the familiar pyramid of :Correct Answer Strategic level . Operational level Your Answer Strategic level . How training budgets are controlled . Cultural Differences Select The Blank Question The organization's ________ must be conducive to productivity and quality improvement. Operational level Multiple Choice Multiple Answer Question Challenges of working across boundaries are :Correct Answer Lack of trust . Turf issues . Cultural Differences Your Answer Lack of trust .

Company brand Match The Following Question Correct Answer Your Answer Roger Harrison Different approaches to changing an organisation's culture may be more or less difficult Invention of the `post it' note Marion Devine Formal communication . Company brand Your Answer Employee's loyalty to their colleagues . Is politically naïve . Ways of working . Correct Answer False Your Answer True Multiple Choice Multiple Answer Question What should not be underestimated in the pre merger phase? Correct Answer Employee's loyalty to their colleagues . Correct Answer False Your Answer False Multiple Choice Multiple Answer Question If a firm uses aggressive approach for culture change it usually :Correct Answer Mobilises dissent .Correct Answer False Your Answer False True/False Question Communication is not very important in pre-merger phase. Ways of working . Lacks skills True/False Question The business side of the process begins with the strategic link as the guiding framework. Is politically naïve . Lacks skills Your Answer Mobilises dissent .

5 .II) Strategic HR .Formal communication Quinn Change happens in an evolutionary way Change happens in an evolutionary way Roffey Park Career development in flatter structures project Career development in flatter structures project True/False Question Personnel are normally in a good position to influence the content of opinion surveys. Correct Answer Capabilities Your Answer Skills Multiple Choice Single Answer Question The strategy mainly focus on how many things? Correct Answer Two Your Answer Two at 4:34 AM 0 comments Links to this post Labels: Strategic HR (Set . Correct Answer False Your Answer False Select The Blank Question Individual level where people are usually motivated to close the gap between their current and desired ________. Correct Answer True Your Answer True True/False Question There is only a single tool available in the market for conducting a formal audit.

Correct Answer True Your Answer True Select The Blank Question Performance management of the ________ has mainly focused on activity management.LIST OF ATTEMPTED QUESTIONS AND ANSWERS True/False Question Radford defines responsibilities of HR. Correct Answer True Your Answer True True/False Question Much criticism of PRP stems from its failure to take account of team needs. Human resource system True/False Question In real terms. the cost of quality is the cost incurred in not getting things right first time. Correct Answer True Your Answer True Select The Blank Question ________ of management is likely to be another key agenda item. Correct Answer 1990's Your Answer 1970's Multiple Choice Multiple Answer Question Strategic management involves :Correct Answer Mission & strategy . Correct Answer Quality Your Answer Quality Multiple Choice Single Answer Question Who suggests that the HR department itself will be an integrating device? Correct Answer Shaun Tyson Your Answer Shaun Tyson Select The Blank Question Pettigrew & Whipp identified ________ central factors for managing change . Correct Answer True Your Answer True True/False Question Human Resources and manufacturing were tied to the highest pay levels of functional heads. Formal structure . Formal structure . Human resource system Your Answer Mission & strategy .

Correct Answer False Your Answer False True/False Question Changing any process in isolation is a fool's errand. Technology . the right balance between individuals & team has never proved to be elusive. Competencies .successfully. Technological . Correct Answer Action Your Answer Organization True/False Question Develop a commitment of how to organise and manage for competitiveness. Technological . International dimensions Your Answer Holistic approach . Correct Answer Five Your Answer Three Multiple Choice Single Answer Question What senior executives do? Correct Answer Develop Strategy Your Answer Develop Strategy Multiple Choice Multiple Answer Question The different linking themes include :Correct Answer Competencies . Political-legal Your Answer Socio economic . Technology Select The Blank Question ________ issues tend to be well disguised. Work systems True/False Question In practice. Correct Answer True Your Answer True Select The Blank Question Strategy as an emerging process of ________. Correct Answer False Your Answer True Select The Blank . Correct Answer Territorial Your Answer Political Multiple Choice Multiple Answer Question Business strategy content are :Correct Answer Socio economic .

Correct Answer Continuing Your Answer Ongoing Multiple Choice Single Answer Question Which of the following is not a method of learning? Correct Answer Outdoor development Your Answer Outdoor development Multiple Choice Single Answer Question What does change bring about for individuals & organizations? Correct Answer Opportunities Your Answer Opportunities Multiple Choice Single Answer Question Majority of the cartelistic of international manager involve Correct Answer Soft skills Your Answer Intangible skills Multiple Choice Multiple Answer Question Training provisions include :Correct Answer Type of training provided . People work together Multiple Choice Single Answer Question The concept of what is vital to improve the effectiveness of an organisation's process :Correct Answer Internal customer Your Answer External customer Select The Blank Question There are ________ for sharing & developing knowledge inside the company. People work together Your Answer Cultural Differences .Question Strategic thinking is a ________ process. Evaluation practices Multiple Choice Multiple Answer Question Prof. Cross-cultural working . Evaluation practices Your Answer Type of training provided . Correct Answer Opportunities Your Answer Opportunities Select The Blank Question ________ is potentially one of the most difficult to implement effectively. Peter Smith's concept is related to :Correct Answer Cultural Differences . Cross-cultural working . How training budgets are controlled . How training budgets are controlled . Correct Answer T Q Your Answer T Q .

Multiple Choice Multiple Answer Question Typical actions that reduce the scope of activity of an organization include :Correct Answer Cost cutting programs . To identify core elements Your Answer To identify core elements . Implementing salary policy . Concentrate efforts on core elements . Give significance to supporting factors Multiple Choice Single Answer Question One of the most valuable factor in overcoming cultural challenges is :Correct Answer Outstanding communication & persuasion skills Your Answer Outstanding communication & persuasion skills Multiple Choice Single Answer Question According to Roger Harrison what can be achieved through exploiting the dynamic tension between the strengths of different culture types? Correct Answer Organizational excellence Your Answer Goodwill & reputation Multiple Choice Multiple Answer Question H R Managers are responsible for:Correct Answer Setting salary policy . Divestitures Your Answer Reduction of capacity . Divestitures Multiple Choice Multiple Answer Question The most cost effective approach is :Correct Answer Concentrate efforts on core elements . Reduction of capacity . Implementing salary policy . Administrating salary policy Your Answer Setting salary policy . Total employment cost Match The Following Question Correct Answer Your Answer Cost of external failure The cost arising outside the organisation due to failure to achieve the quality specified after the transfer of ownership to the customer The cost arising outside the organisation due to failure to achieve the quality specified after the transfer of ownership to the customer Cost of prevention The cost of an action to prevent or reduce defects and failures The cost of an action to prevent or reduce defects and failures Cost of appraisal The cost of assessing the quality achieved The cost of assessing the quality achieved Cost of internal failure The costs arising within the organisation due to failure to achieve the quality specified before the transfer of ownership to the customer The costs arising within the organisation due to failure to achieve the quality specified before the transfer of ownership to the customer .

Correct Answer Different human resources management systems Your Answer Different human resources management systems True/False Question QWL represents an image of the way people should relate to each other & to their organisation. Correct Answer True Your Answer True Select The Blank Question Organizations whose employees are represented by unions frequently have ________. major events include :Correct Answer The appointment of a new board of directors . Redundancies .True/False Question T&D is strongly aligned to the strategic leadership and planning processes of the business. Interviews and questionnaires with line Management . Collecting data Multiple Choice Single Answer Question Most important assets an organization has and their effective management is the key to its success :Correct Answer People Your Answer People Select The Blank Question The organisation will treat employees with respect & dignity is known as ________. Redundancies Your Answer The appointment of a new board of directors . Interviews and questionnaires with line Management . Correct Answer Reassurance Your Answer Reassurance Multiple Choice Multiple Answer Question In the immediate transition. Other key appointments . Fixation of pay structures Multiple Choice Single Answer Question Strategic business partnership is :- . In-depth questionnaires from human resource staff Your Answer Interviews with senior Management . Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Primary sources of data are :Correct Answer Interviews with senior Management .

Complexity . Correct Answer Finance department Your Answer Finance department Multiple Choice Single Answer Question Development strategy should be guided by a :Correct Answer Vision & Set of values . Structural make up Match The Following Question Correct Answer Your Answer Tyson of Cranfield Companies will have in future to think of different kinds of practices to apply to employment relationships Company remains stuck in the old adversarial bargained constitutional mode Kinsley Lord Model encapsulates much of what organisation development now involves Companies will have in future to think of different kinds of practices to apply to employment relationships Murlis Defined 5 main kinds of teams Common sense is a systematic learnable discipline with a wide range of explicit competencies Armstrong Common sense is a systematic learnable discipline with a wide range of explicit competencies The agenda remains fixed Multiple Choice Single Answer Question Latent tensions like geological fault lines become visible under the condition of:Correct Answer Stress and tension Your Answer Stress and tension True/False Question Many organizations are now grappling with the need to recruit and retain loyal employees. Correct Answer False Your Answer True Select The Blank Question Cost information is seen as a responsibility of ________ as per H R Manager. Sophistication of their personnel function Your Answer Size . Sophistication of their personnel function .Correct Answer Not a one way street Your Answer Not a one way street Multiple Choice Multiple Answer Question The distinction between the different levels may vary in different organisations according to their :Correct Answer Size .

II) Strategic HR . Team building . Development of flexibility among employees Your Answer The development of a joint venture culture .4 LIST OF ATTEMPTED QUESTIONS AND ANSWERS Match The Following Question Correct Answer Your Answer HR Agenda --Retention of Talents HR Practitioners --Mentor HR Strategists --Embedded practices Responsibilities of HR-. they must assess the impact of such lay off on :Correct Answer The remaining corps of employees Your Answer The remaining corps of employees Multiple Choice Multiple Answer Question IT sector employers are looking for :Correct Answer Specific skills . Development of flexibility among employees at 4:33 AM 0 comments Links to this post Labels: Strategic HR (Set .Your Answer Vision & Policies Multiple Choice Multiple Answer Question The SHRM contribution could include :Correct Answer The development of a joint venture culture .Recruitment Multiple Choice Single Answer Question Who. Team building . in the past expected periodic unemployment over their careers? Correct Answer Blue collar workers Your Answer Administrative staff Multiple Choice Single Answer Question When top managers lay off technical & professional workers. High market value Your Answer Specific skills . Experience . Experience True/False Question HR partner will probably be involved in some way with the implementation of the .

Leisure . Career Multiple Choice Single Answer Question The adult learning process does not include :Correct Answer Continuous professional development Your Answer Continuous professional development Select The Blank Question ________ responsibility is to keep up to date & keep up with the information flow.solution. . rather than to a fixed interview schedule? Correct Answer Flexibility Your Answer Flexibility Select The Blank Question The organization's ________ must be conducive to productivity and quality improvement. Correct Answer True Your Answer True Multiple Choice Single Answer Question What is the general obsevation / importance in ensuring excellent candidates can be seen at times which are possible for them. Career Your Answer Leisure . Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Quality of life consists of :Correct Answer Trade off between family .Working Practices Dave Ulrich --Appropriate risks Gareth Morgan-. Correct Answer Culture Your Answer Culture Match The Following Question Correct Answer Your Answer Classic consultancy cycle --Gaining Entry Technology-.Formal Authority True/False Question The interest in recent years in emotional & other forms of intelligence is starting to percolate through into western management vocabulary.

Is obvious area for active collaboration between human resource professionals and the line . Correct Answer Bebureaucratize Your Answer Centralize Multiple Choice Multiple Answer Question Communication is :Correct Answer About relationship building . Is obvious area for active collaboration between human resource professionals and the line . Considered a key component of change management Your Answer About relationship building . Correct Answer Sophisticated human relations mode Your Answer Sophisticated human relations mode True/False Question The only real measure of the quality of a product and service is whether it delivers customer satisfaction. including the adverse effects on job ________. Correct Answer Balance Your Answer Corporate True/False Question Time is not a major constraint as the organization works at full capacity throughout the year. Correct Answer False Your Answer False Select The Blank Question The majority of respondents commented on the negative features of working in a political environment.Correct Answer Knowledge owner's Your Answer Knowledge manager's Select The Blank Question Given the current emphasis on individualism the obvious route might seem to be the ________. . Correct Answer False Your Answer True True/False Question If mergers are handled `professionally they can never backfire. Considered a key component of change management Select The Blank Question HR Scorecard stands alone but fits into the ________ scorecard. Correct Answer True Your Answer True Select The Blank Question Let go of unnecessary routine tasks means ________.

Feelings that other classes of employees in the same organization are more favorably treated Your Answer Comparisons with other organizations . Maintenance . Company positioning Multiple Choice Multiple Answer Question Some prerequisites of HR team include :Correct Answer Interpersonal and consultancy skills . Mission statement Your Answer Mission statement . Feelings that other classes of employees in the same organization are more favorably treated Multiple Choice Multiple Answer Question The QWL program provides a framework for co-ordinating what in order to produce improvements in QWL outcomes? Correct Answer The introduction . Financial projections . Correct Answer High Your Answer Individual Select The Blank Question Individual level where people are usually motivated to close the gap between their current and desired ________. Company positioning .Correct Answer Satisfaction Your Answer Satisfaction Multiple Choice Single Answer Question The CIPD research also highlighted the predictive nature of the employee satisfaction for business :Correct Answer Results Your Answer Policies Multiple Choice Multiple Answer Question The unfairness issues are associated with :Correct Answer Comparisons with other organizations . Maintenance . Improvement Select The Blank Question ________ performance does not occur in a vaccum. Willingness to learn from other organisation Your Answer Interpersonal and consultancy skills . Improvement Your Answer The introduction . Willingness to learn from other organisation Multiple Choice Single Answer . Planning and implementation skills . Planning and implementation skills . Correct Answer Capabilities Your Answer Skills Multiple Choice Multiple Answer Question Outcomes of business strategy :Correct Answer Financial projections .

Correct Answer False Your Answer True True/False Question Flatter structures can reinforce the desire to hoard information. Processes Your Answer Systems . Correct Answer True Your Answer True Multiple Choice Single Answer Question According to whom there is a much wider caliber of people applying for jobs than in years gone by? Correct Answer Head hunters Your Answer Recruiters True/False Question The technical changes will trigger a set of political issues. Processes . Correct Answer True Your Answer True Multiple Choice Multiple Answer Question The 100 day plan addresses most of the integration issues at the level of :Correct Answer Human resource matters . Top management Select The Blank Question The generalists should develop ________. Systems . Correct Answer At least one area of expertise Your Answer At least one area of expertise Multiple Choice Single Answer Question The employees are sensitive to the differences which affect them most especially if they perceive the acquisition to be :Correct Answer Hostile Your Answer Hostile Multiple Choice Single Answer Question Which is HR's most precious asset? Correct Answer Credibility Your Answer Credibility .Question Today what has become more salient in lay off procedures? Correct Answer Interpersonal dimensions Your Answer Seniority True/False Question Mission can provide a steering force for organization improvement.

Correct Answer 78 Your Answer 78 Multiple Choice Multiple Answer Question Right people are being :Correct Answer Hired . Commitment Your Answer Preparation .Multiple Choice Multiple Answer Question Forms of employee participation in idea generation are :Correct Answer Suggestion schemes . Correct Answer True Your Answer True Multiple Choice Multiple Answer Question Strategies for securing commitment to change :Correct Answer Preparation . Assessment centers Select The Blank Question In Roffey park's survey. Correct Answer Purcell and Ahlstrand Your Answer Purcell and Ahlstrand True/False Question Professor Robert B. Quality circles . Market share Your Answer People . Motivation . electronic mail is used by ________ percent of respondents. Acceptance . Financial perspective True/False Question Perhaps the biggest obstacle to shared learning is a blame culture when things go wrong. Quality circles . Reich has identified six 'social glues' of the company of the future. Correct Answer True Your Answer True Select The Blank Question Human Resource Management in the multidivisional company . Promoted . Problem-solving groups Your Answer Suggestion schemes . Promoted . Retained Multiple Choice Single Answer Question If there is too much stability the organization can become :Correct Answer Internally focused Your Answer Internally focused Multiple Choice Multiple Answer Question Critical success factors consist of :Correct Answer People . Acceptance .The authors of this book is ________. Financial performance . Transferred Your Answer Hired .

In formulating a downsizing plan. Pslb: personnel standard load body EAPM: European association of PRP: performance related pay CPIS’S: computerized personnel. Strategy had to stem essentially from: a rational and planned base . major role is played by : production If the personnel function is to move beyond the administrative service personnel. when it is needed. What is common about high performing companies is their agenda to create relationship with employees which support their business goals. Learning groups are a part of : social system A performance management system will generate a data on: development needs. indicate where competency related training is required. provide the basis for performance related pay. where is this needed. Skillful use of data can stimulate the need for change among executives.. people must have grasp on what it means to think in strategic way. Personnel function is a systematic learnable discipline true If organization require high level of flexibility of employees reward system may also need to be flexible true The need analysis should provide answers to the questions such as: what is needed and why.Multiple Choice Single Answer Question The first task is for the human resource function to clarify its own :Correct Answer Priorities Your Answer Commitment Multiple Choice Single Answer Question Cross-boundary working is where employees of different corporate cultures are required to work :Correct Answer Closely together Your Answer Closely together The change process will need to handle the inevitable political conflict created by the economical issues.

there is no sure fire solutions and no quick fixes is: flexible approach.Communication through grapevine is : informal The development of effective strategy was seen: as a way of establishing management control particularly in the vast corporations which were being created. development of incentive system. In the rottery park personnel today 1999 survey of personnel professionals. Expected of senior management: forward planning Limited time for reflection: hindering factor Imposed change: resistance Expectations of peers: support network The need to make manager more accountable has resulted in organization becoming more decentralized and devolved of authority. . a way of managing resources. communication. the following priorities were considered to be on top of the list by respondents from all sectors: training and development. developing competency based on payment system. What refers to technology by which the orgnisation work is accomplished: machinery. The various difficulties faced by HR managers developing a strategy approach include: workload. The training strategy may be linked to reward strategy by: developing of skills based on payment system. fooging of issues. The head of the which function should be a member of an executive or management committee or at least must have access to the ceo personnel The strategic link calls for the dialogue between the business concern and the human resource concern These are the barriers to change: detachment of senior managers. line support. emotions. What was introduced for employee by ford motors: guaranteed job security in return for wage concession. An approach which varies according to the situation i. resources. a way of preparing the organization for future. The notion of a nine to five full time role is rapidly being taken over by different organizational realties. performance management.e.

outcomes. conflict management. reformulation of work to make best use of upgraded skills.g. decision making. HR has an important role in: identifying skill gaps. Business strategy does not determine the direction in which the enterprise is going within its environment in order to achieve sustainable competitive advantage: false . short term cost is very much. TQ is difficult to implement because: it is time consuming.true To develop an effective strategy like leaders. global networks. Reward schemes carry enormous symbolic significance for employees. control and reward) that enables the formal organization to carry out the dynamics of week: organizational processes.The key responsibility of manager and an area where a partnership between line and HR can be most beneficial is managing performance. they are powerful means employees what is actually valued in the organization as well as what will be rewarded. freige benefit payment In some companies that are growing rapidly or diversifying into unrelated areas the choices about development or higher decisions may be more limited: false What are the mechanisms (e. Early statement about the vision for the merged organization is helpful: true To survive in the 1990’s the quality of product and service should be an integral part of : strategy Information system and reward system may undercut one another if people are paid only for what they know. freedom of expression. planning to overcome skill deficiencies. there is lot of resistance from middle management. communication. it is essential to understand what’s happening in the rest of the world and strengthen the organization to respond accordingly What are the differences in pay structure between union and non union employees: mix of wages. they are characterized by : extensive team work including self managing teams. There were six activities rated above 70% in the IBM study: true Governance of society is mutating In companies which do not follow a promote from within orientation there is no strong recruiting function and a relative weak development functions: true The studies of the textile industry by Dunlop and well has found high commitment work practices.

coaching. learns The report eman from this department lacked credibility: corporate planning department. The company which relies on one year budget with interim reforecast as required is financial control The obvious starting point for strategy making was: corporate planning and budgetary control department As management was considered to be a science it was possible to : bring mathematical and other proofs of logic. goal congruence. devise strategies.The disconnection between management and practice appears to be weak reason for people wishing to leave: false Techniques cannot in isolation play a part in improving the organizational effectiveness they must be fully backed by top management: true Employees are encouraged to delight the customers During major changes executive needs: feedback from HR. In most companies there is no expressed preferences for human resource system that are developed and operated false In the new agenda the function needs to be looked at holistically Most unions are formed due to effective from national unions: true Performance strategy has a direct role to play in the delivery of high performance Administration personnel: system administration Operational personnel: system operators Strategy implement personnel: strategy implement Strategy formulation personnel: strategy makers Team base pay scheme provide financial rewards to individual employees working within a: formally established team. organizational development. Being accustomed to operational servicing and powerlessness the personnel function tends to attract : few superstars HR must play a proactive role in: shaping workforce attitude. synergy . Personnel management over the last two decades is teed with techniques such as: management by objectives. job enrichment. create plans.

The best prepared hr strategy will fail without marketing and effective : implementation If problem recur the credibility of HR teams can be of stake: true A well intentioned new appraisal scheme or competency framework may be perceived as ever-engineered or inappropriate if developed by HR alone TQ is about: long term objectives Initially HR used to draw its plan from the organization business and marketing plans: true Jack wedch was from: GE Multiple choice Single response 1) A business uses for its operations. products both in • Hard and soft domains 2) These are costs incurred in keeping failure and appraisal costs to minimum • Prevention costs 3) How many levels of plan are there? • 4 4) The business influences • Employee’s morale 5) Leadership is • Cause of success in business .

14) Prevention costs are those incurred • On taking steps to prevent defects happening . the criteria is • strategic fit 12) This tool helps in arriving at possible solutions from a set of alternatives and thus analysis leads to giving recommendations for decision making.6) The idea of quality department • is outdated 7) Common understanding across business • customers--- 8) Collection of data must be tune with the organizational objectives defined by the • top management 9) QFD means • Quality function deployment 10) Customer is • king 11) For objective evaluation of strategy. • Brain storming 13) Feiganbaum’s major contribution was • Cost of quality.

Multiple choice multiple answers 1) When you ask a question on “place” the answers give you options for and then you weigh the options to reach a conclusion.15) Managing continual improvement is • A process subsequent to defining strategies. you are to control your resources examine business trends measuring outcome of each process 4) In ISO 14001 in paragraph of standard consists of requirements like • • • operational control emergency preparedness management reviews 5) Customers need change with Time Space 6) The scope of audit during the audit of sales could be to examine • • • • • The customer satisfaction How the orders were executed Contribution to turnover . the options are • • • Establishing the process in house The preferred location from an input point Outsource 2) Managers should know • • • • • • organisation vision--organisation strategy— 3) Business being process oriented.

7) Benefits of planning are • • Image Competition 8) You should know customer’s • • Current needs Future needs 9) Business needs following criteria as performance assessement • • • Standing in the market Quality culture in the organisation Cost reduction 10) ISO 14001-in the paragraph 4 of standard-requirement for planning stages are: Correct answer: • • • • • • • • • Identify environmental aspects Determine those that can have a significant impact Understand the legal and other requirments too. 11) ISO developed co-operation in the spheres of Scientific activities peace 12) Not all incentives appeal to all but following must get analyzed Individual trends Individual preference Individual experience 13) Categorisation of quality cost include • • • Appriassal cost Prevention cost Failure cost .

there are internal suppliers too---True 3)Planning decreases time to lead in competition—True 4) Standard should be generic--True 5) Meaning of strategy is art/science of planning—Ans. True 6) Instutionalisaton is the concept that an organisation ingrains the processes as a standard practice or a way of conducting business.true 2)Like you have internal customers.True or false 1) Understanding customer is not only important for design but equally so for delivery of product or service--.True 7) Specific goals directs organizations on “don’t’s”--false 8) A simple compelling and shared vision can sustain the commitment needed— True 9) At the time of brain storming every member starts talking.--.—false 10) A vision for business must be compelling---True 11) People do not capabilites to respond to a range of situations--False 12) PDCA cycle was introduced by Walter Shewalt—False .

is the ability of the QMS to achieve the targeted results • Integrity 6) In degree of instutionalisation. a managed process that is tailored from the organisations’ standard process according to the tailoring guildelines is the meaning of the term: • Defined processes---- . • Design 3) The system is an --------.---True Select the blank 1)Business is a set of ___________________ processes • Strategic 2) Quality of product or service is because the __________________not because of verification or inspection.13) During the 1960s the concept of quality costs emerged--. • Inter-related 4) Organisations need a leader to give a ---• Direction 5) The ---.True 14) Collection of data must be in tune with the organisation’s objective as defined by the top management.set of activities with a mutual influence through a welldefined sequence of relation.

7) Top management of Karnataka Steel Ltd being concerned about the • Welfare of workers 8) In process concept with ------.you can provide a way to incorporate knowledge of how to do things better.is the measurement scale where values occur most frequently. • Interdependence 9) Those who are not ---. Match the following: 1) Internal organisation for standardization---ISO Bureau of Indian standards--BIS Greek “isos---equal Official operation of ISO---1947 . • mean 11) Objective evaluation is a ___________________ activity on part of the management and is a situational analysis. food and shelter are ___________ • Essential needs.will never make any progress • aware 10) ---. • Deliberate 12) In hierarchy of human needs.

2) TQM.start with self c.1 This solved paper has been contributed by Abhimanyu Mohanta THANKS TO :Abhimanyu Mohanta Q1 Three keys for leader to create passionate work environment are a.is a philosophy Total quality management—needs commitment at the top management Motivation-Enhances morale of the people Quality of measurement process is: essential at each level in an organisation. 3) Phil crobsy---14 steps quality improvement program Taguchi----Quality in design Ichikawa-.effectiveness b. Total Quality Management(Set-1) Monday.written in a language that is attractive d.put employees first Q2 The vision for an institution or organization must a.Company wide motivation Crosby---quality of management at 11:09 AM 0 comments Links to this post Labels: Human Resource Management (Set-9).be displayed at prominent places on the premises . 2010 Total Quality Management .be defined in a language that is compelling b. July 5.drives the processes and behaviour of people c.have a vision that produces passion d.

a simple checking machine c.as soon as the audit is over and the reports are received Ans:b Q5 Business operation rotates a.control c.growth Ans: Q6 Deming defines qualities in terms of a.Question for development Ans: a Q4 The are of benchmarking get identified a.people Q9 Planning process is initiated by a.market b.a simple recording machine b.its vision c.by the auditors c.quality of conformance d.a process method d.quality of design c.outputs .a simple recording machine Q8 Each business is driven by a.managing director d.Quality function development c.production d.from arrange of processes d.inputs b.analysis c.with the passage of time b.Q3 QFD means a.measure b.Quality function deployment b.quality of process b.quality of people Q7 check sheet is a.Quantity function development d.

social d.for entry into organization premises c.To know who and what we are d.Because HRM demands it Q18.The principle of concentration of forces is selecting the territory of market in a limited way to ensure full deployment of resources (T/F) Ans: Q19.see c.validation d.environmental Q13 Planning is now an important tool (T/F) Q14 An auditor must listen through a.d.hear Q15 Your thinking and ideas need to be developed as the subject of quality aQ16 A model is conceptualized by the people in the organization (T/F) Ans: Q17 Identification is essential a.approval c.feel b.leadership style at the CEO level b.Organisation design process--------------to prove its ability to accomplish purpose of organization a.gossips d.economic c.for people to align with the organization b.customers Q10 Assessing the level of effectiveness of the quality management is the priority of leadership (T/F) Q11 ISO revision is planned in 2008 (T/F) Q12 The imperatives for the business in this century are a.acceptance b.testing .

profit and losses b.profits b.vendor c.plan b.strength and weakness of the processes c. Correct Answer Purchasing or subcontracting Your Answer Purchasing or subcontracting Select The Blank .safeguard c.production targets d.need for adoption c.critise d. ________ is often preferable.performance in future Ans: Q23 Annexure of ISO 14001 deals with how to go about hazard identification and the assessment and control of risk (T/F) Ans:F Q24 -----has objective fro assessing quality in the outcome a.customers d.Staff Ans: a Question When a company can tolerate a somewhat looser relationship with its sources or when requirements are so predictable that control is less important.asset and liabilities d.Q20 The judgment on effective helps management to -----------own performance a.rules and regulations Q22 Process of continual improvement led to enhancing a.benchmark Q21 The observations helps in making list of a.validate b.

Question In direct export channel. Correct Answer Technical product Your Answer Technical product Multiple Choice Single Answer Question This question is based on the case study "Chow Flowers Co. steel Select The Blank Question ________is not an avenue of entry into foreign market Correct Answer Exim policy Your Answer Exim policy Multiple Choice Single Answer Question Which of the following factors is related to employment levels? . Correct Answer Little experience Your Answer Little experience Multiple Choice Multiple Answer Question What contributed 50% of the total exports of engineering goods? Correct Answer Machinery & instruments . Metals. primary & semi finished iron. steel Your Answer Machinery & instruments . Metals. primary & semi finished iron. What was the main line of activity in Chow Flowers Company Limited? Correct Answer Artificial flowers manufacturing Your Answer Artificial flowers manufacturing Select The Blank Question Offshore purchasing requires________.". Ltd. the product is ________.

Sample selection procedure Select The Blank Question ________ is a kind of non-equity joint venture Correct Answer Coproduction arrangement Your Answer Coproduction arrangement Match The Following Question Correct Answer Your Answer . Correct Answer 0.02 Multiple Choice Single Answer Question What is the meaning of offshore purchasing? Correct Answer Relationship between independent buyer & seller for exchange of good for money Your Answer Relationship between independent buyer & seller for exchange of good for money Multiple Choice Multiple Answer Question What are the elements of research approach? Correct Answer Data collection method . Sample selection procedure Your Answer Data collection method .02 Your Answer 0.Correct Answer Economic factor Your Answer Cultural factor Select The Blank Question India's share in the total world exports in 1950 was around ________.

a change is required to ensure adequate protection from environment Correct Answer Packaging Your Answer Packaging Multiple Choice Multiple Answer Question Which of the following are domestic channels? Correct Answer Export houses . Export merchant Your Answer Export houses . a company undertakes the day to day management of an independent enterprise in a foreign target country Correct Answer True Your Answer False Select The Blank Question In________. Export merchant .Standardization Large scale of production Large scale of production Branding Value addition to a product Preferences Packaging Protection & shelf life Protection & shelf life Support service Warranty Warranty Multiple Choice Single Answer Question Which of the following indirect channel has greater freedom & authority? Correct Answer Export management companies Your Answer Export management companies True/False Question Under an international management contracts.

Contracted territory . Ltd. Correct Answer United States Your Answer Japan Multiple Choice Single Answer Question Why should a market researcher check a country's import tariffs when he is investigating it as an export market? Correct Answer It can affect the competitiveness of product against products made within the market Your Answer It can affect the competitiveness of product against products made within the market Multiple Choice Single Answer Question What are the similarities between domestic & international marketing? Correct Answer Satisfying consumers need Your Answer Satisfying consumers need Multiple Choice Multiple Answer Question What are the points to be taken into consideration in export agency agreement? Correct Answer Contracted territory .".Select The Blank Question This question is based on the case study "Chow Flowers Co. The largest importer was ________. Contracted products Your Answer Contracted products .

What is the marketing components the product adaption had? Correct Answer Reproduction of European antiques Your Answer Changing the design of packaging materials Select The Blank Question ________ send either buying delegations or have their buying offices in the exporting country. A programme of micro-economic stabilization . Exchange control . International taxes Multiple Choice Multiple Answer . Local taxes Your Answer Custom duties . Correct Answer Large retail stores Your Answer Government department Multiple Choice Multiple Answer Question What are included in sovereign political entities? Correct Answer Custom duties . Exchange control . Productivity & international competitiveness of Indian economy Your Answer A programme of micro-economic stabilization .Multiple Choice Multiple Answer Question Which were the programmes included in reforms? Correct Answer Foreign collaboration . A programme of labour welfare Multiple Choice Single Answer Question This question is based on the case study 'AB Enterprises'.

High sensitive product Your Answer Bulk transportation . He can provide after sales service Select The Blank Question In ________ strategy. High sensitive product Multiple Choice Single Answer Question When did India emerge as a supplier of manufactured products to Asia & Africa? Correct Answer On the eve of first world war Your Answer On the eve of second world war True/False Question The advantage of using an export agent is that the firm does not need to have an export manager to handle all the documentation and shipping tasks. home base is used for production of products for export Correct Answer Extension Your Answer Extension Multiple Choice Multiple Answer Question What is the meaning of unit value of the product? Correct Answer High priced product . Correct Answer True Your Answer True .Question What are the advantages of having agents? Correct Answer Knowledgeable about the market . He can provide after sales service Your Answer Knowledgeable about the market .

fixed costs are recovered from the international market Correct Answer False Your Answer False True/False Question Major benefits of standardization includes less distribution cost of standardization.Multiple Choice Multiple Answer Question How is the nature of international strategy? Correct Answer Depends on company's objectives . Varies from country to country True/False Question In marginal cost pricing. Correct Answer False Your Answer False Multiple Choice Single Answer Question Which of the following represents the foreign buyer? Correct Answer Purchasing agent Your Answer Purchasing agent Multiple Choice Single Answer Question Which of the following is contractual entry mode? Correct Answer Franchising Your Answer Franchising . Varies from country to country Your Answer Depends on company's objectives .

Longer time in transit True/False Question Bargaining styles differ greatly across nations. Correct Answer False Your Answer False Multiple Choice Single Answer Question It's worthwhile to pursue a uniform pricing strategy Correct Answer When competitive position of the firm does not vary from market to market Your Answer When competitive position of the firm does not vary from market to market True/False Question Exporting is the only avenue of entry into foreign market Correct Answer False Your Answer False Select The Blank Question The markets for the products of developing countries are usually in countries with________ . Longer time in transit Your Answer Larger volume of transaction . Less knowledge about parties reputation . Less knowledge about parties reputation .Multiple Choice Multiple Answer Question What are the risks involved in international marketing? Correct Answer Larger volume of transaction .

Which are the two years the imports of silk fabrics from Japan by USA was almost same? Correct Answer 1982 . 1983 True/False Question The naïve rule is for managers to use the same entry mode such as .price.place and people Correct Answer False Your Answer False Multiple Choice Multiple Answer Question This question is based on the case study "Oriental Silk Pvt.". 1983 Your Answer 1982 . traditions Correct Answer True Your Answer True True/False Question 4P's of marketing include product. Ltd. channel network Correct Answer False Your Answer False True/False Question In international marketing. cultural dimensions include customs.Correct Answer Low national income Your Answer Higher imports per annum True/False Question Economic dimensions include communication.

5 billion exports in 2001-02 UAE $ 2. length is related to . Germany Match The Following Question Correct Answer Your Answer HONG KONG $ 2.95 billion exports in 200203 $ 2.95 billion exports in 200203 USA $ 1.5 billion exports in 2001-02 $ 0.5 billion exports in 19992000 Multiple Choice Single Answer Question In product planning for export. Germany Your Answer Italy .3 billion exports in 2000-01 $ 2.agent/distributor exporting.5 billion exports in 19992000 $ 1. for all target countries Correct Answer True Your Answer False Multiple Choice Multiple Answer Question Which of the following are among the top ten suppliers together accounting for over 60% of total imports? Correct Answer China .5 billion exports in 19992000 UK $ 2.

Correct Answer Number of products Your Answer Number of products at 2:33 AM 4 comments Links to this post Labels: TWM (Set . the behavior of the competitors .1 LIST OF ATTEMPTED QUESTIONS AND ANSWERS Multiple Choice Single Answer Question What is product planning for exports? Correct Answer Selecting product for market Your Answer Selecting product for market Multiple Choice Single Answer Question What decides in building-up cost/price for a product? Correct Answer Internal taxes Your Answer Internal taxes Multiple Choice Multiple Answer Question What are the criteria for selection of channels? Correct Answer Cost involved on the part of the firm for a particular channel . Possibilities of getting appropriate feedback about . the behavior of the competitors .1) TWM . Possibilities of getting appropriate feedback about customers Your Answer Cost involved on the part of the firm for a particular channel .

statistical information should be a part of the back end of the proposal called appendices.customers Select The Blank Question How much of a product people can buy. and which products they choose to buy are obviously influenced by ________. Correct Answer Their purchasing power Your Answer Their purchasing power Multiple Choice Single Answer Question What does channel-mix decision include? Correct Answer Intermediaries Your Answer Intermediaries True/False Question Any technical matter of interest. Correct Answer True Your Answer True Multiple Choice Single Answer Question What is the avenue of entry into foreign markets? Correct Answer Contract manufacturing Your Answer Contract manufacturing .

Multiple Choice Single Answer Question What is a foreign agent? Correct Answer Independent middleman Your Answer Independent middleman Match The Following Question Correct Answer Your Answer Ethnocentric Similar strategies Similar strategies Joint venture Technology transfer Technology transfer Contract manufacturing Tie-up Tie-up Foreign investment Economic development Economic development Select The Blank Question ________ occurs when an international company invest in a business enterprise in a target country together with a local partner firm Correct Answer Joint venture Your Answer Joint venture Select The Blank Question The feasibility of the adoption of marginal cost pricing depend upon________ Correct Answer The existence of a large home market Your Answer The existence of a large home market Multiple Choice Multiple Answer .

what should exporter perceive? Correct Answer Survival & growth in the fast-changing world markets could be ensured through product adaption & development Your Answer Survival & growth in the fast-changing world markets could be ensured through product adaption & development True/False Question As regards imports into India. Cost insurance & freight Your Answer Free on board . Cost insurance & freight Multiple Choice Single Answer Question According to AB Enterprises. Correct Answer True Your Answer True Select The Blank Question ________ banks also have good deal of information on commercial agents in various countries.Question What are the principle ways of quoting export prices? Correct Answer Free on board . Germany is among the top ten suppliers accounting for over 60% of total imports. Correct Answer International Merchant Your Answer International Merchant True/False .

Labour intensive products Your Answer Main cost tradeoffs . Research Multiple Choice Multiple Answer Question What are the criteria for evaluation of products for offshore sourcing? Correct Answer Main cost tradeoffs . Correct Answer True Your Answer True Multiple Choice Multiple Answer Question What are the techniques used to collect information regarding market need? Correct Answer Marketing information .Patnaik felt that it was high time that he appraises his agents' performance relating to the vast & expanding US market. Ltd. Research Your Answer Marketing information . Mr. Labour intensive products Select The Blank Question ________ marketing strategy involves the creation of a single strategy for a product for the entire global market Correct Answer Global Your Answer Global Multiple Choice Single Answer Question What does political environment include? .Question This question is based on the case study "Oriental Silk Pvt.".

Advertising . To know about the extent of product adaption Multiple Choice Multiple Answer Question How does the product reach to the buyer? Correct Answer Distribution . Sales promotion Your Answer Publicity .Correct Answer Legal dimension Your Answer Legal dimension Multiple Choice Multiple Answer Question What are the benefits of participation in trade fair? Correct Answer To get to know about competition . Sugar . To know about the extent of product adaption Your Answer To get to know about competition . Advertising . Transportation Your Answer Distribution . Transportation Multiple Choice Multiple Answer Question How does the customer know about the product & is influenced to buy it? Correct Answer Publicity . Sales promotion Multiple Choice Multiple Answer Question What could be attributed to the removal of trade restrictions in the process of liberalization in agri & allied products? Correct Answer Wheat .

Transportation & communication Your Answer Industrial site . Same home and foreign market Your Answer Same products . Same strategies . Leading international currency Multiple Choice Multiple Answer Question Ethnocentric orientation includes following things :Correct Answer Same products . Leading international currency Your Answer Currency of the purchaser's currency . Transportation & communication . Same home and foreign market Multiple Choice Multiple Answer Question What are the important infrastructure factors in evaluating production site? Correct Answer Industrial site . Same strategies . Sugar Multiple Choice Single Answer Question What is the meaning of "Standing in the Market" in indirect exporting? Correct Answer To gain credibility in the market if a known distributor can be persuaded to handle the product by manufacturer Your Answer To gain credibility in the market if a known distributor can be persuaded to handle the product by manufacturer Multiple Choice Multiple Answer Question What does "currency used for billing" stand for? Correct Answer Currency of the purchaser's currency .Your Answer Wheat .

a product is in the process of development & sales pick up gradually in PLC Correct Answer Introduction Your Answer Introduction True/False Question The movement of goods across national borders is a major part of an international marketing strategy. Correct Answer True Your Answer True True/False Question In international market.Select The Blank Question In________. diversification for new products & new markets. Correct Answer True Your Answer True . Correct Answer False Your Answer False True/False Question Strategies suggested in the Medium Term Export Plan include product-market penetration strategy for existing products. product-market. the existing of different legal systems makes the task of businessmen more difficult.

Correct Answer False Your Answer False True/False Question Catalogues contain a list of all competitors with product details. processing. processing. analyzing & interpretation of the marketing data Your Answer Systemic gathering. Correct Answer False Your Answer False Multiple Choice Single Answer Question What is marketing research? Correct Answer Systemic gathering.Select The Blank Question ________ related to a number of products Correct Answer Length Your Answer Length True/False Question High performers in terms of exports include electric fans.2003. B&W TV & precision tubes in 1998 . analyzing & interpretation of the marketing data .

Multiple Choice Single Answer Question This question is based on the case study 'AB Enterprises'. What was the initial problem faced by the importers? Correct Answer Defect in packaging material Your Answer Defect in packaging material Match The Following Question Correct Answer Your Answer Indirect exporting Home-based merchant Home-based merchant Business dimensions Channel network Channel network Legal dimensions Copyright Copyright Licensing arrangement Use of patent Use of patent Select The Blank Question Product reach the buyer through________ Correct Answer Distribution Your Answer Distribution True/False Question Joint ventures will prosper only if the partner trust each other and continuously support their common endeavor Correct Answer True Your Answer True .

Select The Blank Question Products with steady sales or at least predictable sales are more suitable for ________ than products that face abrupt shift in demand. Correct Answer Manufacturing Your Answer Manufacturing Select The Blank Question ________ is one of the contractual entry modes in foreign countries Correct Answer Assembling arrangement Your Answer Assembling arrangement Select The Blank Question ________ dictate product changes resulting in change of raw materials Correct Answer Climatic conditions Your Answer Climatic conditions Multiple Choice Single Answer Question Which of the following is direct exporting channel? Correct Answer Foreign retailers Your Answer Foreign retailers Multiple Choice Single Answer Question Which of the following is considered for the comparison of international & domestic distribution channel? .

Correct Answer False Your Answer False Multiple Choice Multiple Answer Question What are the contents of a research proposal? Correct Answer Purpose & scope .Correct Answer Environment Your Answer Environment True/False Question In geocentric orientation. companies view different regions as different markets. Research approach . Research approach Your Answer Purpose & scope .

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