Transforming Government

The Journey to Cloud Computing
Public Sector
UC, DC & Cloud

Borderless Network

Presentation at IDG CIO Conference
Hanoi, 23-25 September 2010

James S L Yong
Director, Public Sector Programs (ASEAN) jslyong@cisco.com

Collaboration & Comms

Cisco Services

Cisco Capital
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James S L Yong

jslyong@cisco.com

Director, Public Sector Programs (ASEAN) in Cisco Systems Career experience of 25 years in organizations like Wang (UK), HP, S Shell, CapGemini, Singapore Telecom and NCS, holding various positions in ICT, finance, marketing and business consulting Conducted workshops & consulted to private and public sector clients in ASEAN, China, HK, Taiwan, Japan & Mexico. Ran own Internet consultancy in mid 1990s. Pioneer of cybercafes in S’pore Degrees and professional qualifications in Computer Science, Business Systems Analysis & Design, and Accounting & Finance from the UK. Attended executive programs at Harvard Kennedy School of Government & the London Business School Frequent speaker at e-Government conferences in Asia-Pac. Wrote articles & papers. Published book “E-Government in Asia” (Marshall Cavendish, 2005) On Advisory Board of International Academy of CIOs (co-chaired by George Mason & Waseda universities)
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many

© 2006, Cisco Systems, Inc. All rights reserved. Presentation_ID.scr

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Agenda
 National Priorities  Government ICT Challenges  The Journey from DC to Cloud  Global Examples of Cloud in Government  Cisco’s Cloud Solutions & Services

© 2010, Cisco Systems, Inc. All rights reserved

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“Begin with the End in Mind”

(Stephen Covey)

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All rights reserved 5 It will be supported by Vietnam’s ICT Progress … © 2010. All rights reserved.scr 3 . training. Presentation_ID. Cisco Systems.VN’s Socio-Economic Development Strategy (2011-2020) is the blueprint for the future Some Key Focus Areas:  Economic Growth & Stability  Education. Inc. Inc. Cisco Systems. Inc. Cisco Systems. All rights reserved 6 © 2006. Environment and Sustainability  Defense & Security  Building up institutions of a Socialist Market Economy © 2010. HR development Socio-Economic Development Strategy (2011-2020)  Poverty reduction  Healthcare  Science & Technology  Natural Resources.

All rights reserved. video)  E-Learning & Capacity Building  ICT infrastructure deployment 7 ICT Demands increase in Scale and Complexity DATA CPU DATA CPU DATA CPU CPU DATA DATA CPU DATA CPU DATA DATA DATA DATA DATA CPU CPU 8 © 2006. Cisco Systems. Businesses.eGovernment Initiatives Key Areas:  Government Computerization  Databases on Citizens. Land.g. Presentation_ID. e-mail. etc  Agency Websites & Portals  Intra and Inter-Agency Applications  Communications systems (e.scr 4 . Inc.

Agenda  National Priorities  Government ICT Challenges  The Journey from DC to Cloud  Global Examples of Cloud in Government  Cisco’s Cloud Solutions & Services © 2010. What keeps YOU working late nights? ICT Dept Complexity Compliance Scalability Transparency Efficiency Cybersecurity Physical Security Budget Pressures Economic Turbulence Administration Directives “Silo” Communities of Interest Regulatory and Legal issues 10 © 2006. All rights reserved.scr 5 . Cisco Systems. Cisco Systems. Presentation_ID. Inc. All rights reserved 9 Public Sector ICT Teams. Inc.

12 © 2006. Cisco Systems. All rights reserved. Cisco Systems. Inc. stakeholders Control ICT operating costs Focus on internal agency operations Drive inter-agency interoperability Hire & retain top talent Open public access to information Manage budget pressures Ensure security and privacy © 2010. The users are frustrated. IT is frustrated. All rights reserved 11 IT Infrastructure Needs to Change Too much complexity. New approaches are required. Presentation_ID. Too hard to change.scr 6 .The Public Sector “Balancing Act” Expand services for citizens. Inc.

Inc.scr 7 . GSA (2010) ] 14 © 2006.Agenda  National Priorities  Government ICT Challenges  The Journey from DC to Cloud  Global Examples of Cloud in Government  Cisco’s Cloud Solutions & Services © 2010. All rights reserved 13 From Consolidation to Cloud … [ Source: Federal Data Center Consolidation Initiative. Cisco Systems. Presentation_ID. Cisco Systems. Inc. All rights reserved.

federal servers and DCs consumed more than 6 billion kWh of electricity.scr 8 . All rights reserved 15 USA News (10 Jun 2010) Obama puts presidential weight behind government data center consolidation orders  US President Barack Obama ordered all federal agencies to accelerate their efforts to devise plans to get rid of excess properties.On Data Center Consolidation © 2010.  According to Kundra. 16 © 2006. All rights reserved. including Data Centers. the federal government went from 432 DCs in 1998 to more than 1. Inc. Presentation_ID. setting 30 Aug 2010 as the deadline to submit final DC consolidation plans for budget approval.  The President also set a target for cost savings the government must achieve through the consolidation: $3 billion by end of fiscal 2012. In 2006. Cisco Systems.  The order adds pressure on agencies to comply with the order Federal CIO Vivek Kundra issued earlier. Inc.  Obama also ordered that all agencies immediately adopt policies against expanding DCs beyond their current footprint.100 in 2009. Cisco Systems.

All rights reserved. Inc. Cisco Systems.scr 9 . Presentation_ID.The Evolution of Computing Architecture From Mainframe to Cloud & Beyond Disruptor: DC Virtualization Client Server Web Cloud Minicomputer Mainframe 1960 1970 1980 1990 2000 2010 17 WHAT IS CLOUD COMPUTING? IT resources and services that are abstracted from the underlying infrastructure and provided “On-Demand” and “At Scale” in a multi-tenant environment 18 © 2006.

© 2010. All rights reserved 19 Cloud Computing vs. Cisco Systems. All rights reserved. Traditional ICT Traditional Computing Cloud Computing Consumption Ease of Use Scalability Availability Provisioning Cost Dedicated Traditional hardware procurement New services added manually Manual repair of system failure Months Incremental Capex purchases Shared Self service Scale on-demand Automated recovery due to integration / interoperable Minutes Pay per use © 2010. Inc. Presentation_ID. Cisco Systems. Cisco Systems.scr 10 . Inc. All rights reserved 20 © 2006. Inc.

Cisco Systems. community. or public) that remain unique entities but are bound together by standardized or proprietary technology that enables data and application portability NIST: Definition of Cloud Computing. Inc.Putting the pieces together Visual Model of NIST’s Working Definition of Cloud Computing Measured Service Rapid Elasticity Essential Characteristics On-Demand Self Service Broad Network Access Resource Pooling Service Models Software as a Service (SaaS) Platform as a Service (PaaS) Infrastucture as a Service (IaaS) Deployment Models Public Private Hybrid Community http://www. Composition of two or more clouds (private. Presentation_ID. Draft version 14 22 © 2006.csrc.scr 11 . Cisco Systems. All rights reserved. Shared by several organizations and supports a specific community that has shared concerns HYBRID CLOUD PUBLIC CLOUD Made available to the general public or a large industry group and is owned by an organization selling cloud services. All rights reserved 21 Cloud computing models COMMUNITY CLOUD PRIVATE CLOUD Operated solely for an organization.nist.html © 2010.gov/groups/SNS/cloud-computing/index. Inc.

Cisco Systems. Cisco Systems. Inc.scr 12 . © 2010. All rights reserved 24 © 2006. Presentation_ID. All rights reserved.Benefits of Cloud Computing 23 Public sector cloud computing challenges The public sector faces some particular challenges in moving to cloud computing: • • • • • • • • • Avoiding vendor and technology “lock in” Competition laws and policies Effects of national legislative and regulatory framework Current lack of open standards and interoperability Security & privacy Sovereignty risks Governance and management Business continuity Government agency acceptance and adoption of cloud model Cisco expects that most governments will choose to address these challenges by adopting the “private” or “community” models of cloud computing. Inc.

White House. CA: 1.00 city employees to receive email services from cloud file servers operated by Google  Carlsbad. Cisco Systems.C. All rights reserved 25 Cloud Momentum among U. D.gov – is moving to the cloud  U.S.100 city employees moved onto Microsoft Online Services email and web conferencing 26 © 2006.gov.: 38. and Cities  U. Inc.S. Government-wide portal – USA. Government Agencies. USA. agencies and departments are using third-party cloud services from Terramark Worldwide Department of Transportation.gov.Agenda  National Priorities  Government ICT Challenges  The Journey from DC to Cloud  Global Examples of Cloud in Government  Cisco’s Cloud Solutions & Services © 2010. Inc.000 city government employees now have unlimited access to Google documents and services such as Gmail  Los Angeles. National Institute of Standards and Technology to help federal agencies determine how to proceed with cloud—with a focus on standards for security and privacy  U. data.S. States.S.gov.scr 13 . Cisco Systems. Presentation_ID. CA: 30. and the Library of Congress Experience currently  NASA: Cloud Nebula is using the Containerized Data Center solution  State of Florida: master contract for statewide access to cloud compute resources  Washington. All rights reserved.

Inc. Presentation_ID. Inc. © 2010.Cloud gains momentum in Government1 Example #1  In Washington DC.000 city government employees have unlimited access to Google services and Gmail.  This was initiated by Vivek Kundra. All rights reserved 28 © 2006. Cisco Systems. All rights reserved 27 Cloud gains momentum in Government2 Example #2 © 2010. Inc. Cisco Systems. the former CTO of the District of Columbia who was recently appointed CIO of the US Federal Government. All rights reserved.scr 14 . Cisco Systems. all 38.

© 2010. Cisco Systems.  This will be built in stages from now to 2015. All rights reserved. Inc. will consolidate all govt ICT systems into a single cloud to improve operational efficiency and reduce costs. called the Kasumigaseki Cloud. Cisco Systems. Inc. All rights reserved 29 Cloud gains momentum in Government3 Example #3  Japan’s Ministry of Internal Affairs and Communications (MIC) announced plans to build an all-of-government cloud computing infrastructure as part of a wider ”Digital Japan Creation Project”. Cisco Systems.Cloud example 2: USA – starting to see results © 2010. Inc. MIC intends that the new infrastructure. Presentation_ID. All rights reserved 30 © 2006.scr 15 .

Presentation_ID. Inc. published in Jan 2010. clearly emphasises the importance given to Data Centres and Cloud services for the UK public sector © 2010. Inc. All rights reserved. All rights reserved 32 © 2006. Cisco Systems. All rights reserved 31 Cloud gains momentum in Government5 Example #5  The UK Government ICT Strategy paper.Cloud gains momentum in Government4 Example #4  In Australia. Cisco Systems. Inc. Cisco Systems.5 million students. the New South Wales Department of Education & Training decided to use Gmail for 1.scr 16 . © 2010.

All rights reserved 34 © 2006. depending on qualifying criteria.the Infocomm Development Authority (IDA) reaffirmed its commitment to Cloud Computing by calling for proposals for “innovative” cloud-based projects. For selected Singapore-registered organisations. All rights reserved. Cisco Systems. © 2010. Presentation_ID. Inc. Cisco Systems. the government will subsidise the use of cloud services by 50 to 100 per cent. Inc. both private and public.Data Centre & Government Cloud prominently featured 33 Cloud gains momentum in Government6 Example #6  In Singapore.scr 17 .

Cisco Systems. All rights reserved 36 © 2006. Inc. All rights reserved 35 The Data Center Today Trusted Controlled Reliable Secure © 2010.scr 18 . Inc.Agenda  National Priorities  Government ICT Challenges  The Journey from DC to Cloud  Global Examples of Cloud in Government  Cisco’s Cloud Solutions & Services © 2010. All rights reserved. Presentation_ID. Cisco Systems. Cisco Systems. Inc.

Cisco Systems. All rights reserved.Why Cloud Computing ? Cloud Computing Trusted Controlled Reliable Secure © 2010. Inc. Inc. Inc.scr 19 . Cisco Systems. Presentation_ID. All rights reserved Flexible Dynamic On-demand Efficient 37 Why Cisco? Trusted Control Reliable Secure Flexible Dynamic On-demand Efficient Virtualized Data Center Virtualization Governance & Security Information & Applications Cloud Computing Network Platform © 2010. Cisco Systems. All rights reserved 38 © 2006.

Inc.0 Unified Service Delivery Computing System & Unified Fabric Pervasive Trust & Security Solutions Comprehensive Security Suite © 2010. Inc. Cisco Systems. Presentation_ID. Cisco Systems. open standards and ecosystem development © 2010.Cisco’s Cloud Strategy Addressing Our Customers’ Business Challenges Deliver products. All rights reserved. All rights reserved 40 © 2006.scr 20 . solutions & services to organizations to build secure Clouds Enable Service Providers to deliver secure Cloud solutions & services to their customers Advance the market for Cloud by driving technology innovation. Inc. Cisco Systems. All rights reserved 39 Cisco Cloud Solutions What We Offer & Where We Differentiate Communications & Collaboration Solutions (Delivered via SaaS and On-Premise) Collaboration and Unified Communications End-to-End IaaS-Enabling Solutions Data Center 3.

planning and design. Service and chargeback capabilities?” IaaS Design Technology and Security Tools Architecture SLA Design Chargeback Design Program and Architecture Management Offices “How do we realize Cloud our cloud architectureImplementation on-time. Presentation_ID. Service and in our environment?” Implement Technology.The Journey to Infrastructure-as-a-Service Cloud Architecture Solution Deployment IaaS Optimization IaaS Implementation IaaS Planning and Design Business Value IaaS Strategy Orchestration Systems Management Integration IP NGN Integration SLAs Incl. Security. and implementation  Based on the customer’s targeted IaaS offering Data Center Virtualization Unified Computing Solution Plan and Design Architecture Strategy and Roadmap Unified Fabric The Fundamentals Solution Design Best Practices Trusted Advisor IaaS Cloud Enablement Offerings 41 Cisco Services for Cloud Enablement “What can cloud Cloud do for my Strategy business? “ Service Assess Strategy Technology and Security Management Tools Operational Readiness Business Case Chargeback Approach Program and Architecture Management Offices “What architecture Cloud maximizes Planning virtualization. Tools. Facilities Orchestration Integration Workload Migration Staging and Validation Program and Architecture Management Offices Accelerate Time to Value Worldwide Expertise Worldwide Presence Proven Delivery Capability 42 © 2006. Cisco Systems. QoS Billing/ Chargeback Model  IaaS is a journey  Each organization is at a different stage  Cisco Cloud Enablement: Customized strategy. All rights reserved. within budget.scr 21 . Inc. and Design orchestration speed.

Presentation_ID. All rights reserved. Security and Compliance Business Case and Process Roadmap Seamless Strategy and Migration Plan 44 © 2006. orchestration. Agility. chargeback.What Is the Cloud Strategy Service? Cloud Strategy Establishing the Strategy for Infrastructure as a Service (IaaS) Program Management Office Architecture Management Office  Cloud strategy and value analysis  Cloud architecture value analysis (business case)  Cloud technology and security assessments  Cloud operations readiness assessment  Cloud management tools gap analysis and assessment  Cloud chargeback modelling assessment  Applications cloud dependency assessment Key Features  Assessments to develop customer-specific cloud strategy Multitenant. security. Inc. and SLAs  E2E technology and tools architecture blueprint  Operations readiness roadmap  E2E strategy and roadmap  Facilities design  SLA and billing/chargeback plan  Migration plans Infrastructure Migration Design Risk Reduction Design for Scale. Cisco Systems. virtualized architecture Integrated security Tools/orchestration strategy People/process/ITSM changes required Chargeback strategy SLA strategy Applications cloud dependency assessment Return on Investment (ROI)—Cost Benefit Analysis  Identify IaaS opportunities to maximize ROI Development/test Business Continuity Planning/Disaster Recovery Computing as a Service Virtual Data Infrastructure Cost-Benefit Driven Strategy Holistic Approach Business Process Evolution Increased Business Responsiveness 43 What is the Cloud Planning and Design Service? Cloud Planning and Design Detailed Specification Design and Migration Planning for IaaS Program Management Office Architecture Management Office Key Features  Highly customized engagement. SOW-based  Overarching program management to ensure seamless partner delivery  Architecture management office to ensure architectural adherence  Tools/orchestration design into customer’s environment  End-to-end architecture design to build solution in key problem areas of virtualization.scr 22 .

and SLAs Seamless Partner Management  Leverages best-in-class partners  Cloud architecture proof of concept  Tools orchestration proof of concept  Architecture implementation  Security implementation  Tools/NMS implementation  Application migration Zone Build-Out. Cisco Systems. orchestration. All rights reserved." 46 © 2006. Presentation_ID. Validation Risk Reduction Full Scale Implementation Business Process Integration 45 "We can't solve problems by using the same kind of thinking we used when we created them. chargeback. Risk-Mitigated Repeatable Implementations Program Management Office Architecture Management Office Key Features  Highly customized engagement. SOW-based  Overarching program management to ensure seamless partner delivery  Architecture management office to ensure architectural adherence  Tools/orchestration design into customer’s environment  Application migration  Staging and validation testing to prove solution in key problem areas of virtualization.What Is the Cloud Implementation Service? Cloud Implementation Accelerated. Inc. security. Staging.scr 23 .

All rights reserved.scr 24 . Presentation_ID. Cisco Systems.47 © 2006. Inc.

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