John Anil Deepak

deepakfraser@gmail.com

+971589494659

Fraser Al Ain, UAE

Technical Writer / Business Analyst linkedin.com/in/deepak-fraser-6b9a5439
Collaborative, detail-oriented Technical Writer
with 7+ years of experience authoring high-
quality software documentation, templates and
user guides/manuals to clearly and efficiently
explain highly complex systems and processes.

EDUCATION SKILLS
Masters in Electronics Time Management Communication skills
Andhra University / Visakapatnam
06/2004 – 04/2010 Team work Detail Oriented

Usability and testing skills Writing and Technical skills

WORK EXPERIENCE
Technical Writer / Software Tester
UAE - Navcon Advanced Systems
09/2017 – Present
Achievements/Tasks
Requirement gathering and convert Business
requirements to Functional Specification document
Create Prototypes, Cross-Functional Diagrams, Mockups,
Wireframes, PowerPoint presentations, Help files, SRS,
work breakdown structures, and workflows
Facilitate Process and Story Mapping Sessions
Define User Stories from Requirements, create Test
cases and report Bugs in JIRA
Conduct Manual, Functional and Non-functional,
Regression, Load, Stress and User Acceptance testing
and ability to facilitate Workshops
Day to Day tasks like participating in Sprint Planning,
Daily Stand up, Minutes of Meeting, Retrospective, and
Reviews
Provide Online Support and Implementation Support
Contact: Nishad Ali (Business Analyst) – +971564149410
Technical Writer
White House Business Solutions Pvt Ltd,
Chennai
10/2013 – 07/2017
Achievements/Tasks
Work with the ERP application software, analyze and do
work estimation
Organize and develop online help content for the
document using Adobe RoboHelp 9
Capture and edit images using image editing tools such
as Snagit 11, Screen Hunter and Photoshop
Tools skills Design skills Imagination
PERSONAL PROJECTS
Resource Management System (09/2017 – Present)
Designed and developed Functional Specification Document, Help
Guide, Prototypes, Cross-Functional Diagram, Mockups, and
Wireframes
SmartBooks (10/2013 – 07/2017)
Organize and develop online help content for the document using
Adobe RoboHelp 9
Star-life Insurance (04/2013 – 07/2013)
Designed and developed User Manuals, User Guides and Training
Manuals using MS Word for Insurance application
Sales Force (01/2013 – 04/2013)
Worked on a functional manual for a software application using
Adobe FrameMaker
ORGANIZATIONS
Mphasis an HPCompany (06/2006 – 12/2012)
Senior Customer Support Executive
CERTIFICATES
Certified Business Analysis Professional(CBAP)
Certification (05/2020 – Present)
Certificate course in Technical Writing
(01/2013 – 03/2013)
Certificate course in Software Testing
(08/2012 – 10/2012)
Certificate Course in ITO (05/2009)

LANGUAGES
English Telugu
Professional Working Proficiency Native or Bilingual Proficiency

Hindi
Professional Working Proficiency