CompTIA 220-701

220-701 CompTIA A+ Essentials

Practice Test
Version 1.3

CompTIA 220-701: Practice Exam QUESTION NO: 1 Which of the following types of portable media offers the LARGEST storage capacity? A. DVD.DL B. CD.RW C. CD.R D. DVD.R Answer: A

QUESTION NO: 2 Which of the following are valid ports for printing over a network? (Select TWO). A. USB 001 B. \\computername\sharename C. SNMP D. IP_ip_address E. IEEE 1394 Answer: B,D

QUESTION NO: 3

While performing a preventative maintenance check on a personal computer, a technician notices that several unused expansion card slots have open ports. Which of the following BEST describes why the covers for these card slots should be reinstalled? A. Help limit radio frequency interference (RFI) inside the case. B. Help ensure proper air flow through the case. C. Help prevent moisture buildup in the case. D. Help limit electrostatic discharge (ESD) inside the case. Answer: B Explanation: The chassis of a PC is designed for proper internal airflow across the various components. However, if your PC's enclosures are open, then the cooling of the PC changes dramatically. The "Pass Any Exam. Any Time." - www.actualtests.com 2

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Explanation: \\computername\sharename is a net command that manages network print jobs and IP_ip_address is a static IP address that is configured on a network printer so that it can be seen on the network by a computer. This address can be verified from printer's configuration.

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CompTIA 220-701: Practice Exam cooling of some components can be reduced or totally eliminated and can cause damage.

QUESTION NO: 4 Which of the following protocols uses port 80? A. SMTP B. HTTP C. HTTPS D. FTP Answer: B Explanation: The port 80 is associated with HTTP TCP/IP protocol.

QUESTION NO: 5

Answer: B

QUESTION NO: 6 Users are reporting that print jobs being sent to a shared printer are not printing. A technician has verified the printer is online and prints a configuration page from the printer. Which of the following is the MOST likely cause of the issue? (Select TWO). A. QoS for printing is not functioning over the LAN. B. The printer needs to have a cartridge replaced. C. A job in error status is at the top of the print queue. D. The printers IP address has changed.

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Explanation: To find the port that your printer is currently using, you need to open the properties of the printer from the Printer's Control Panel

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A. The print queue window from system tray B. Properties of the printer from the Printers Control Panel C. Print spooler view in the Printers Control Panel D. Properties of the port within Device Manager

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Which of the following allows verification of the port that a printer is currently using?

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CompTIA 220-701: Practice Exam E. New drivers have been released and need to be installed. Answer: C,D Explanation: The possible cause of the problem in this case is that either a job in error status is at the top of the print queue or the IP address of the printer has changed. Sometimes, certain print codes in the file that is printing can confuse the print job and the job gets stuck in the print queue. The printer would not start printing again till that print job is removed from the queue. Sometime if the IP address of the printer is changed you cannot print. To find this problem you can ping the printer from your computer.

QUESTION NO: 7

Answer: C

QUESTION NO: 8

Which of the following bus speeds is used for a PCIe card? (Select TWO). A. 1x B. 3x C. 6x D. 8x E. 24x Answer: A,D Explanation:

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Explanation: With twisted pair cable you can use RJ-45 connector. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN), especially Ethernets

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A. T-Connector B. BNC C. RJ-45 D. LC

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Which of the following connector types is used with twisted pair cable?

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CompTIA 220-701: Practice Exam For a PCIe or PCI expansion card, 1x and 8x bus speeds can be used.

QUESTION NO: 9 A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer? A. Start>Run>typeipconfig>click OK and ask user to read the results. B. Start>Run>typecmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results. C. Start>Run>typecmd>click OK>type ipconfig /release>press enter key and ask user to read the results. D. Start>Run>typecmd>click OK>type ipconfig /all>press enter key and ask user to read the results. Answer: D

QUESTION NO: 10

Which of the following BEST describes the function of a DNS server? A. Secures network traffic through shared key encryption. B. Provides resolution of host names to IP addresses. C. Provides security for a network through the use of ACLs. D. Dynamically assigns IP addresses for easy client configuration. Answer: B Explanation: The main function of DNS is the mapping of IP addresses to human readable names. The DNS server strictly functions as an ip address lookup for a given domain name.

QUESTION NO: 11 Which of the following is needed to perform an ASR restore in Windows XP? "Pass Any Exam. Any Time." - www.actualtests.com 5

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Explanation: The Ipconfig command is used to find the IP configuration information of a computer. The Syntax IPCONFIG /all displays full configuration information. You can type the Ipconfig command by clicking Start->Run and then typing cmd to open the command prompt to type the ipconfig command.

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B. Although the creation is based on slipstreaming technology the exact way each manufacturer achieves it is totally different and unique. Answer: D Explanation: The second partition is the recovery partition put by the manufacturer and how it is achieved is proprietary. D. A. ipconfig E. press F2. Vendor recovery CD D. Any Time. A recovery partition put there by the manufacturer. A potentially dangerous virus has been downloaded onto the system. The recovery process will start.actualtests. This partition is not assigned a drive letter and is not accessible from Windows. To perform Automated System restore you need to boot the computer with the OS CD and then as soon as you see the message: "Press F2 to run Automated System Recovery (ASR) . QUESTION NO: 12 Which of the following commands verifies connectivity between two hosts? (Select TWO). Which of the following is the MOST likely explanation for this extra partition? tua lTe sts .com Ac A technician notices that there is a second partition on the primary hard drive. Operating system CD B. "Pass Any Exam." at the bottom of the screen.www. Space set aside by Windows for use by the virtual memory swap file. C." . ping Answer: C.co m 6 .E QUESTION NO: 13 A.. Recovery console C. tracert D. you need Operating system CD and the recovery floppy disk that you have created. dxdiag C.. ERD disk Answer: A Explanation: To perform an ASR restore in Windows XP . Space reserved by the drive manufacturer for firmware.CompTIA 220-701: Practice Exam A. chkntfs B.

Parallel port B. Serial port C. They are used for the RS-232 (serial) ports QUESTION NO: 15 A technician needs to assign a default subnet mask for a class B network to a network device that was just installed. QUESTION NO: 16 Which of the following printers would be the BEST choice for printing on multi-part forms? A.actualtests. 255.0. Thermal printer C.0 Answer: C Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.0. Inkjet printer D.255. IEEE 1394 port D.0.255.www.0 C. 255." .255.co m 7 . 255. USB port Answer: B Explanation: If a laptop computer has 25 or 9 pin connector with male pins on the back of it then it indicates that the laptop contains a Serial port. 224.255.0.CompTIA 220-701: Practice Exam QUESTION NO: 14 Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop computer? A. Any Time.0.0.0.com Ac tua lTe sts . Impact printer B.0 D. Which of the following would the technician use? A.1 B. Laser printer "Pass Any Exam.

I do not understand why you are upset. Which of the following is an appropriate response to the users concerns? A. A.co m 8 . USB "Pass Any Exam. Answer: B QUESTION NO: 18 Which of the following hardware is hot pluggable? (Select THREE). What did you download recently that caused the problem? B.com Ac Explanation: The appropriate response for the customer in this situation will be to comfort user by telling him that you understand his concern. C. I understand your concern. I am sure your professor will understand and you will be able to turn in the paper tomorrow. you should have created a backup copy so you could finish it on another computer.www. tua lTe sts . they discover that the user is very worried they will not be able to complete a research paper they've been working on which is due by the end of the day. D.actualtests. When the technician arrives." . PS/2 peripherals D. QUESTION NO: 17 A user reports that their computer suddenly will not boot. eSATA B. and will try to have your computer working again as quickly as possible so that you can finish your report. Any Time. and will try to solve his problem as soon as possible so that he can finish and submit his research papers. If the paper was so important to you. NIC F. A Trojan may have infected the OS or worked its way into the MBR.CompTIA 220-701: Practice Exam Answer: A Explanation: The Impact printer or dot matrix is the only printers that allow you to print multipart forms because they can handle the thickness of these documents and print through all the layers. Blaming him or giving him an unpractical suggestion will make the user think that you don't understand the urgency of his work and therefore not taking his problem seriously. MIDI devices E. Express Card/54 C.

. without having to switch off their systems.actualtests. in some cases up to 128GB of RAM can be supported.www. Wear a back brace when lifting and carrying the CRTs to the storage room. A greater number of dynamic disks or disks larger than 1 TB can be supported. More than 4GB of RAM. While moving computer equipment from one place to another. Any Time. C. The storage room is on the other side of the building. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them. Answer: D Explanation: To shift fifteen CRTs to the other side of the building and get new LCDs from there. Which of the following safety measures should the technician take? A. Wear anti-static wrist straps to prevent ESD in the new monitors. D. Express Card/54. C.com Ac tua lTe sts Explanation: The advantage of upgrading your 32 bit Windows to a 64-bit version of Windows is that They supports more than 4GB of RAM and in some cases supports up to 128GB of RAM. and USB.CompTIA 220-701: Practice Exam Answer: A. Answer: C QUESTION NO: 20 A technician is replacing fifteen 21 CRTs with 19 LCDs.B. "Pass Any Exam. B." . A new anti-virus protection scheme called Data Execution Prevention is supported.co m 9 . and USB is designed to allow users to install and remove modules at any time. you should request for the help of several technicians for lifting the CRT monitors and use a cart for transporting them. B. External Serial Advanced Technology Attachment or eSATA is an external interface for SATA hard drive. Multiple applications running in 16-bit compatibility mode are supported. Express Card/54. make sure that you use carts for heavy objects and the path that you are using for taking these object is free of safety hazards otherwise you may fall and hurt yourself. QUESTION NO: 19 Which of the following is an advantage of upgrading to a 64-bit version of Windows? A.F Explanation: The hot pluggable hardware that you can purchase for computer is eSATA . D. Recycle the monitors after removing the capacitors for use in other monitors.

com Ac Answer: C tua A.www. Any Time. "Pass Any Exam. Which of the following will the technician MOST likely have to do to start the installation? A. the drive must be removed and replaced again.actualtests. Press the F8 Key B. C. and install the operating system. and install the operating system. Remove and replace the drive. Install a larger fan near the hard drive to cool the system. B. QUESTION NO: 23 Which of the following BEST describes the initial process of setting up a new operating system from a CD. you may need to Press the F6 Key because a new SATA hard drive needs SATA drivers disc during the Windows Setup process. Press the F2 Key D. B. install device drivers. format the partition.ROM? A. Which of the following should the technician do? sts QUESTION NO: 22 . Press the F6 Key Answer: D Explanation: To install Windows XP on a computer that uses a SATA hard drive. During the installation. Explanation: The above scenario indicates that the hard drive being replaced is corrupt and damaged. a blue screen with a message at the bottom appears and prompts you to press F6 if you need to install a third party SCSI or RAID driver. Press the F3 Key C. Clean the drive with compressed air and continue to use it. lTe After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off a slight odor. Therefore. D.co m 10 .CompTIA 220-701: Practice Exam QUESTION NO: 21 A technician is installing Windows XP on a system that has a SATA HDD. Create a partition. Format a partition. Apply more thermal compound and reseat the drive." . Pressing F6 will ensure that you don't miss the SATA driver prompt screen when it has finished loading all the drivers.

Forward the customer to another technician and join the conversation. DB9. PS/2. Ask the customer permission to put them on hold and politely ask the co-worker to talk later. B. and create a partition. D. C." .co m 11 . VGA. "Pass Any Exam.com Ac While a technician is responding to a customers call.CompTIA 220-701: Practice Exam C. Which of the following is the BEST course of action? tua lTe Explanation: The interfaces that are usually available to you on the input side of the KVM switch include PS/2. sts . create a partition. Install the operating system. D. Answer: D Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. Ask the customer permission to put them on hold and listen politely to the co-workers stories.www. a co-worker keeps insisting on telling the technician about their weekend. PS/2. The device driver installation is the part of the OS installation. Install the operating system. and install device drivers. DB25.actualtests. DB25. VGA Answer: A QUESTION NO: 25 A. VGA. USB D. USB B. QUESTION NO: 24 Which of the following interfaces are typically supported on the input side of a KVM switch? A. you need to first create a partition and then format the partition to prepare it to be used by the OS and then install the operating system. DB9. This is because the customers are very important for a company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer. Answer: B Explanation: To set up a new operating system on your computer using the CD-ROM. and USB. Put the customer on hold just for a few minutes and join the conversation. PS/2 C. install device drivers. Any Time. PS/2.

B. all the refresh rates that were tested. Up to 1024GB D. Both the monitor and adapter have different refresh rates but they must agree on the refresh rate you select. the color resolution the user requested as well as the refresh rate. Although Windows XP lets you format only up to 32GB but can read larger volumes. sts The BEST information to document when changing the refresh rate on the display is to include: . If either device does not support a particular refresh rate. such a rate cannot be used therefore the refresh rate that was supported earlier and the new refresh rate is good information to be documented.com Ac tua lTe A. the previous refresh rate and the new refresh rate applied. Up to 32GB C.co m 12 . C. Any Time. the method that was used to access the display properties to change the refresh rate.www.CompTIA 220-701: Practice Exam QUESTION NO: 26 Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize? A." . D. QUESTION NO: 27 Answer: A Explanation: The information that should be documented when you change the refresh rate of your monitor is the old and the new refresh rate.actualtests. QUESTION NO: 28 Which of the following features is only available with the Windows XP Professional version as compared to the Windows XP Home version? A. Simple File Sharing B. Up to 16GB B. Basic Disk Partitions "Pass Any Exam. Up to 2048GB Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB.

Print a test page. Which of the following should the technician check? A. If the BIOS is current Answer: A Explanation: First check the boot order. which you already know." . Clean the toner cartridge. If Plug and Play is enabled C. Any Time. If the computer is in Safe Mode D. Replace the fuser. QUESTION NO: 29 A technician receives a boot error message OS not found. The boot order in the BIOS B. A. D. Printing a test page using the printer's self-test will not lead you anywhere because it can only tell that the printer is printing fine. Change the paper.www.co m .com 13 Ac A customer reports that the laser printer produces poor quality printouts. Remote Desktop D. B. If that does not work then you may need to delete and reinstall the printer. Which of the following should the technician do NEXT? tua QUESTION NO: 30 lTe sts . the technician has a discussion with the customer and reviews some examples of their print jobs. You should always use the test page "Pass Any Exam. Having arrived onsite. Answer: D Explanation: If a printer is not working for a particular user then the first thing that you should try is to print a test page from the computer which is unable to use the printer. C. Joining a domain Answer: D Explanation: The feature that is not available in Windows XP Home version but available in Windows XP Professional version is joining a domain.CompTIA 220-701: Practice Exam C.actualtests.

co A technician converts several existing Windows XP Professional laptops from English to the German language.11b D.com 14 Ac tua lTe A. Control Panel> Regional and Language Options> Regional Options C.11x refers to the family of 802.11g B.actualtests. Excessive internal display brightness is set. The airflow is blocked. "Pass Any Exam. the technician successfully tests for speeds of up to 54 Mbps. The processor is improperly seated due to bent pins.11q Answer: A Explanation: You need to use 802. 802. and Bluetooth supports communication up to 3Mbps. 802.www. Control Panel> Regional and Language Options> Regional Options> Customize D. Control Panel> Accessibility Options> General B.11 standards.CompTIA 220-701: Practice Exam feature from the printer properties. Control Panel> Regional and Language Options> Languages> Details sts . 802.11g standard if you want to use a standard that can support communication up to 54Mbps. When connecting the laptop to a wireless network. to test printing. 802. C. Insufficient memory for the OS. Any Time. 802. D.11b supports communication only up to 11Mbps. 802. B. not from an application. Which of the following standards of wireless card did the technician install? A. Answer: C QUESTION NO: 32 Answer: B QUESTION NO: 33 A technician has added a wireless network interface card (NIC) to a laptop. Which of the following is the correct path to change the language settings? m ." . QUESTION NO: 31 Which of the following may cause a customer to experience excessive heat in a laptop? A.11x C.

22 inches (55cm) C. 16 inches (40cm) B. C. Reboot the computer. 18 inches (45cm) Answer: D QUESTION NO: 37 Which of the following are features of the Advanced Tab under Printer Properties? (Select THREE). Answer: B QUESTION NO: 36 Which of the following is the recommended maximum length of a parallel ATA cable? A. Change to a lower resolution. D. Any Time. B. Have the user demagnetize and restart the monitor.www. Perform a self-test page.actualtests. Print a test page.co m 15 ." .com Ac tua lTe sts . Cycle the printers power. Which of the following would be MOST likely to fix the problem? A. Answer: C QUESTION NO: 35 A user reports that the desktop appears smaller than usual and there is a large black border around the desktop on the monitor.CompTIA 220-701: Practice Exam QUESTION NO: 34 Which of the following would be the LAST step to take when installing a printer? A. "Pass Any Exam. Configure the Display Settings in Device Manager. 24 inches (60cm) D. C. B. D. Configure the Display Settings on the monitor.

Answer: C. Reboot the computer.B. Use the File Encryption settings in the Advanced Settings of Properties for the respective user's data folder. Delete ports. Print a test page.www. Set printing defaults.com Ac tua Which of the following should be configured on a shared Windows XP Professional system to ensure that each user's data is secure? (Select TWO). lTe sts . B. The user has tried power cycling the printer. C.C QUESTION NO: 38 A user has a network laser printer that is printing constantly. C." . E. D. Spool print jobs and start print jobs immediately. Use NTFS security to secure the data files.co m 16 . B. Purchase a new USB cable.CompTIA 220-701: Practice Exam A. Use the Security Center Control Panel Applet to secure resources on the shared system. Pause printing F.D QUESTION NO: 40 Which of the following is a cost effective technology that can be implemented on desktops and laptops to meet security considerations and reduce internal password reset costs? "Pass Any Exam. D. E. Add multiple users in the Control Panel User Account applet. Access the print queue and pause all print jobs. Restart the spooler service.actualtests. C. Answer: A. Any Time. D. Answer: C QUESTION NO: 39 A. B. Disable the Switching Users setting within the Change the way users log on or off in the Control Panel User Account applet. Specify a separator page. Which of the following should the technician recommend that the user do FIRST? A.

co m .actualtests. Answer: A QUESTION NO: 42 Which of the following types of printers uses an electrostatic charge to create an image of the page onto a charged photoreceptor? A. Smart card reader C. State that the technician will need to speak with a supervisor about this problem and then put the customer on hold. B. Allow the customer to continue uninterrupted and remain silent until a response is requested. Agree with the customer that other technicians are not resolving issues completely and assure the customer that the problem will be resolved. The customer does not appreciate any efforts to assist with this problem and grows angrier with each attempt at resolution. D.www. Impact D. Inform the customer that the technician is only trying to help. Ink dispersion Answer: A QUESTION NO: 43 A technician is working on a workstation that shuts down after extended periods of operation. Biometric fingerprint reader D." . Thermal C. Any Time.CompTIA 220-701: Practice Exam A.com 17 Ac tua lTe sts . Laser B. C. Hand recognition software B. Which of the following should be checked FIRST? A. Which of the following would be an appropriate method for dealing with this situation? A. Portable face recognition reader Answer: C QUESTION NO: 41 A frustrated customer reports that a problem which was supposedly repaired is occurring again. Vents for blockage "Pass Any Exam.

Fuser assembly C. Any Time. Corona wire Answer: C. Which of the following types of CPU can be used with this motherboard? sts QUESTION NO: 45 .co m 18 . Ribbon cable seating D.www. Pentium III D. Athlon C. A. Itanium B.actualtests. CPU seating Answer: A QUESTION NO: 44 Which of the following can be upgraded on a laser printer? (Select TWO). Control Panel > Network Connections > Tools > Drivers C. Xeon lTe A motherboard has a Socket A CPU connector." . My Computer > Properties > Hardware tab > Windows Update B. Pickup roller assembly B. Hyperthreading settings C. My Network Places > Tools > Drivers > Update Driver Answer: C "Pass Any Exam. RAM E. Hard drive D. Device Manager > Network adapters > Properties > Driver tab D.com Ac tua A.CompTIA 220-701: Practice Exam B.D Answer: B QUESTION NO: 46 Which of the following paths can be used to upgrade the drivers for a network interface card (NIC)? A.

Transfer roller Answer: B. Replace the side panels with mesh wires.F Which of the following are printing protocols that can be used for printing over a network? (Select TWO). Paper pickup rollers C. Duplexer E.com 19 Ac QUESTION NO: 49 tua lTe sts . A.co m . FTP E. Remove unneeded fans. Image drum B. HTTP B.www.C. LPR D.C QUESTION NO: 50 "Pass Any Exam. Install a liquid cooling solution. B. Toner F. USB Answer: B. C. Answer: C QUESTION NO: 48 Which of the following components are included in a typical laser printer maintenance kit? (Select THREE). RAW C. Any Time.actualtests." . Fuser D. Install round IDE cabling. A. D.CompTIA 220-701: Practice Exam QUESTION NO: 47 Which of the following would be the BEST way to improve airflow inside a computer? A.

Which of the following should a technician recommend FIRST? A. the processor is too fast. Use the boot disk and run SCANREG /RESTORE.actualtests. C. D. Answer: A.CompTIA 220-701: Practice Exam A computer is overheating but the fans are not obstructed and there is no dust on the components or heatsinks.co m 20 . C. Answer: D QUESTION NO: 53 Which of the following printers use a carbon film or inked ribbon to print? A. one or more fans are inoperable. The hardware dongle was not installed. The software was installed incorrectly. the case is too small. A. Answer: B QUESTION NO: 52 After a user ran a registry cleaning program. B. Laser B. E.www. C. Run System Restore to get to a previous working condition. D. The software is not supported by the operating system. Ink jet "Pass Any Exam. Boot using Last Known Good Configuration. the memory is defective. D. The operating system does not support security dongles. The MOST likely cause of the overheating is that: (Select TWO). Which of the following is MOST likely the cause? A.D QUESTION NO: 51 A technician installs a program that requires a security dongle but the program will not work.com Ac tua lTe sts ." . B. there are not enough fans. Any Time. B. Connect the drive as a slave to another computer and use REGEDIT to correct the issue. the computer running Windows XP will not boot.

Upgrade to Windows XP Home directly from Windows 95. True positive D. B. Perform a clean installation of Windows XP Home. E.co m 21 .C "Pass Any Exam. Root cause analysis. D.actualtests. D. Answer: A. Which of the following describe the potential upgrade paths? (Select TWO). Any Time. Upgrade to Windows 98SE then to Windows XP Home. Impact D. then to Windows 98SE then Windows XP Home.com Ac tua lTe sts . Thermal Answer: C QUESTION NO: 54 Which of the following could be defined as "determining the underlying reason that a problem occurs in order to prevent similar problems in the future"? A." . Issue prevention. False negative B. Efficiency tracking. A. False positive Answer: D QUESTION NO: 56 A user wants to upgrade to Windows XP Home from Windows 95. B.0 SP1 then Windows XP Home.CompTIA 220-701: Practice Exam C. C. C. Answer: C QUESTION NO: 55 When configuring biometric devices. Upgrade to Windows NT4. which of the following would be the MOST dangerous type of error? A.www. True negative C. Upgrade to Windows 95 OSR2. Problem analysis.

D. Turn off the laptop. Which of the following is the MOST likely cause? "Pass Any Exam. D. a balloon in the system tray indicates a print job has failed to print. Answer: B QUESTION NO: 58 Answer: B QUESTION NO: 59 Which of the following registry keys store data about all accounts on the machine? A. it is BEST to perform which of the following actions on a routine basis? A. and then remove from laptop.actualtests. B. and then turn off the device. Clean out the dust with compressed air. B. Any Time. Defragment the hard drive weekly.co Which of the following is the BEST way to remove a USB device on a laptop computer? m 22 . HKEY_CURRENT_CONFIG D.CompTIA 220-701: Practice Exam QUESTION NO: 57 To lengthen the life of computer hardware.com Ac tua lTe sts A. C. .www. HKEY_USERS C. Clean out the dirt with a damp rag. Remove the driver from Device Manager. C." . Remove hardware in Control Panel. Degauss the display and drives. Stop the device. HKEY_ CURRENT_USER B. HKEY_LOCAL MACHINE Answer: B QUESTION NO: 60 When trying to print.

High vacuum Answer: B QUESTION NO: 63 While working inside of a desktop computer. B. The computer needs to upload the print job. Electromagnetic Interference (EMI) B. Lithium D. Mercury C. The paper needs to be replenished. B. The account does not have permission to install drivers.www. updated drivers. Answer: C QUESTION NO: 62 Which of the following is a hazard associated with improper disposal of a CRT? A. The technician has the correct. C.CompTIA 220-701: Practice Exam A.actualtests. D. Duct tape D. D. The modem is not functioning properly. Printer firmware needs to be updated." . Electrical tape B. Answer: B QUESTION NO: 61 A user has asked for a technician to update the device drivers for their modem on a Windows XP system. Any Time. The printer does not recognize the font type. Which of the following should be used to repair the wire? A.co m 23 . The modem is not recognized in Device Manager. Wire nut "Pass Any Exam. Masking tape C.com Ac tua lTe sts . The high encryption package is not installed. Which of the following would be the MOST likely cause of the problem? A. but is unable to successfully install the drivers. a technician finds a wire with insulation damage from rubbing up against a cooling fan. C.

co m 24 . CONVERT. BIOS D. TASKMAN. LCD C. User Accounts Answer: C QUESTION NO: 67 "Pass Any Exam." .CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 64 Which of the following command lines should a technician use to uninstall the Windows XP Service Pack 2? A.com Ac QUESTION NO: 66 tua lTe sts .EXE D. SPUNINST. which of the following should be removed to avoid damage during transit? A. Backlight Answer: A Which of the following would a technician go to setup a password that would be required prior to booting into the operating system? A. LDAP B. DVD. PC card adapters B.EXE Answer: C QUESTION NO: 65 Before shipping a laptop.EXE C.actualtests.EXE B.www. POST C.ROM drive D. Any Time. PROGMAN.

" . Which of the following can the technician do to better understand the customers issue? A. Periodically clean the vents using a small vacuum cleaner. Electrical safety with the extra network cables C. D. Directly spray the vents with compressed air. C. Cable management to avoid trip hazards B.actualtests. Answer: D QUESTION NO: 68 A technician is planning to open and work on a CRT monitor.com Ac tua lTe sts . "Pass Any Exam.www. Number of fans located in the room so system does not overheat Answer: A QUESTION NO: 70 A customer brings a PC for a technician to repair. Any Time. Uninterruptible Power Supply (UPS) Answer: B QUESTION NO: 69 A technician is setting up a lab with fourteen wired PCs and one switch in a physical star network configuration. High voltage discharge C. Install ceiling fans in the room. Electromagnetic interference B. Radio frequency interference D. Location of the PCs with respect to each other D. Begin running diagnostic software and confirm findings with another technician.CompTIA 220-701: Practice Exam A technician determines that a laptop is not properly cooling due to excessive dust in the vents. Which of the following should the technician keep in mind when setting up the lab? A. B. Use a moist rag to clean the vents monthly.co m 25 . Which of the following should the technician take under consideration? A. Which of the following is the BEST preventive maintenance procedure that the technician should perform? A.

com Ac A. Broadband C. Satellite D.www. WPA B. WEP C. run diagnostic tests. D." . which of the following is broadcasted by default and should be disabled? A. SSID D. Ask close-ended questions so that the customer does not get overwhelmed with industry jargon. Get the customer contact information. Fiber tua lTe Which of the following has the HIGHEST cost of implementation in a small office home office (SOHO) environment? sts . C.co m 26 . Satellite Answer: D QUESTION NO: 72 Answer: D QUESTION NO: 73 When setting up a WAP. DSL B. RADIUS Answer: C "Pass Any Exam. Fiber B. Cable D. Ask open-ended questions to gather the symptoms.actualtests. and then confirm the findings with the customer. DSL C.CompTIA 220-701: Practice Exam B. Any Time. Answer: B QUESTION NO: 71 Which of the following usually has the HIGHEST latency? A.

CompTIA 220-701: Practice Exam QUESTION NO: 74 Which of the following is the purpose of the voltage selector switch? A. Filters incoming voltage spikes and surges. B. To change the voltage coming from the wall C. SODIMM B. To allow alternating current to be used instead of direct current D.com Ac tua lTe sts .actualtests. Changes DC power to AC power to charge the battery and enhances portability. To allow the power supply to operate at different voltages B.co m 27 .www. Converts AC power to DC power that a computer can use to operate and charge its battery. Answer: D QUESTION NO: 76 Which of the following memory modules has 168 pins? A. SIMM D." . To change the output voltage to meet the needs of the motherboard Answer: A QUESTION NO: 75 The power brick or external power supply serves which of the following functions for a portable computer? A. C. DIMM C. Any Time. D. RIMM Answer: B Explanation: Pentium 4 / Celeron D processors in LGA775 package processors support DIMM SDRAM QUESTION NO: 77 "Pass Any Exam. Allows for a portable computer to be easily moved without being plugged into an outlet.

co m 28 .www." . Impact B. Laser C. Thermal B.com Ac tua lTe sts . Inkjet D.CompTIA 220-701: Practice Exam Which of the following has the speed of PC2700? A. Laser Answer: A "Pass Any Exam. DDR2 Answer: A QUESTION NO: 78 Which of the following printer types shoots the ink onto the paper? A. Inkjet C. DDR3 D. Laser D. Color Laser D.actualtests. Dot Matrix C. DDR B. Thermal B. SDRAM C. Impact Answer: D QUESTION NO: 80 Which of the following printers requires special paper to be used for printing? A. Any Time. Inkjet Answer: D QUESTION NO: 79 Which of the following printer types stamps the ink onto the paper? A.

D. FTP D. VPN C. QUESTION NO: 82 Which of the following expansion slots would be needed in a laptop for a technician to install a cellular modem card? A. AGP 4X C. Run a large magnet over the top of the hard drive several times.CompTIA 220-701: Practice Exam QUESTION NO: 81 Which of the following allows a secure connection between two points? A. ISA B. PCMCIA D.co m 29 ." . Any Time. Answer: C QUESTION NO: 84 Which of the following would be the MOST secure password? "Pass Any Exam.com Ac tua lTe sts . Remove the hard drive and destroy it. C.actualtests. PCIe X16 Answer: C QUESTION NO: 83 Which of the following will BEST ensure data is removed before recycling a PC? A.www. Remove the memory and destroy it. WAN Answer: B Explanation: A Virtual Private Network (VPN) shows all computers on the local network even if they are physically located at a remote location. B. HTTP B. Reformat the hard drive to a clean state using the format command.

Replace the video card inside the laptop. SATA D. D. C. CompTIA558475 C. Replace the LCD inverter. IEEE 1394 B.co m 30 .1 C.0 C. Serial Answer: D "Pass Any Exam.com Ac tua lTe sts . USB 2. USB 1. IEEE 1394 D. S/PDIF B.1/2. ct23&P#h~ Answer: D QUESTION NO: 85 A technician is examining a laptop that is booting up but not showing the laptop display." . B.actualtests. SR1234ct B. Make sure the laptop display is enabled. Make sure the OS has the latest video drivers installed.www. Which of the following should the technician do FIRST to resolve this issue? A. Any Time. rw2%HN D.0 Answer: B QUESTION NO: 87 Which of the following technologies can support the longest cable length between devices? A. When the technician plugs in an external monitor the display shows on the monitor but still not on the laptop display.CompTIA 220-701: Practice Exam A. Answer: C QUESTION NO: 86 Which of the following I/O ports has the SLOWEST transfer rate? A. USB 1.

PC2100 B. 100Mb/s B. My Computer Answer: B QUESTION NO: 91 Which of the following advantages does a 64-bit processor have over a 32-bit processor? "Pass Any Exam. Control Panel C." . DDR400 D.actualtests.com Ac A technician can find the Administrative Tools folder in which of the following locations after the initial installation of Windows XP? tua lTe sts . 1Gb/s Answer: A QUESTION NO: 90 A. 1000Mb/s C. Start Menu D.co m 31 . 10000Mb/s D. Program Files B. Any Time. DDR333 C. PC2700 Answer: C QUESTION NO: 89 Which of the following would be the maximum transfer rate between a 10/100 NIC and a 10/100/1000 NIC? A.CompTIA 220-701: Practice Exam QUESTION NO: 88 Which of the following memory modules has the HIGHEST transfer rate? A.www.

collect all packets that are sent to any device on the LAN. Any Time. C. Provides access to larger hard drive partitions. Calibrate the monitor. Provides addressing of memory beyond 4GB. send broadcast packets over the LAN to all computers simultaneously.CompTIA 220-701: Practice Exam A. B. B. Answer: D "Pass Any Exam. send packets to other network devices on the LAN instructing then to enter a low power state (e." . resume from a low power state when it receives a network packet telling it to do so. D.com Ac tua A.g. Degauss the monitor. Off). Set the resolution to the highest the monitor can display. Provides use of more powerful video graphics accelerators. Answer: B QUESTION NO: 93 Answer: B QUESTION NO: 94 Wake on LAN describes the PCs ability to: A. C. D. Set the refresh rate to the lowest the monitor can display.actualtests. D. D. C. Flash memory used to hold temporary files before deletion. lTe Which of the following BEST describes virtual memory? sts . B. C. A portion of physical RAM that is mirrored to the hard drive for redundancy. B. Provides use ofPCIe X16 expansion slots. Answer: C QUESTION NO: 92 Which of the following should be done after installing a touch screen monitor to ensure that the display functions optimally? A. Data written to a disk located in a paging file that would not fit into the systems RAM. The maximum amount of memory a given system can potentially have.www. Hibernate.co m 32 .

www. Document findings. Verify full system functionality. Are you sure you ran a find on the system and the program is just not misfiled? D. D. Built-in encryption standards B. and outcomes. Higher data integrity Answer: C QUESTION NO: 96 Which of the following is the FIRST step when troubleshooting an issue? A. Which of the following questions might a technician ask to try and determine the cause? (Select TWO). Answer: D A user states that a program is missing from the computer and it had just been used yesterday. Which of the following questions should a technician ask to help determine what occurred? A. Was there a power outage since yesterday? B. Lack of drive heads and platters D." . Are you sure you were using that program? Answer: B QUESTION NO: 98 A user states a computer will not completely boot. "Pass Any Exam.CompTIA 220-701: Practice Exam QUESTION NO: 95 Which of the following is a characteristic of solid state drives? A. C. it just keeps rebooting.actualtests.co m 33 . Any Time. Identify the problem. B. Establish a theory of probable cause. Larger capacity than traditional magnetic drives C.com Ac tua QUESTION NO: 97 lTe sts . Did you check the Recycle Bin to see if the shortcut was accidentally deleted? C. actions.

Has the monitor been replaced recently? E. Which of the following RAID levels should be implemented? A. RAID 6 Answer: A QUESTION NO: 101 When a technician receives a call for assistance from a customer. Identify the hardware make. Move the computer and attach to the printer. RAID 1 C. Identify the user and associated problem. Share out the printer from the attached computer. Are you sure the power button is not stuck? B. B. Answer: B QUESTION NO: 100 A technician wants to install a RAID array that has two hard drives and the best performance.co m . Any Time.E QUESTION NO: 99 Two users want to print to a USB printer connected locally. Which of the following is the quickest way to accomplish this? A. Was any hardware installed since it last worked? C. D.www. B. Set up a local print queue.com 34 Ac tua lTe sts . model. Elevate the call to a higher level of support. RAID 4 D. C. D. and serial number. Purchase an external Ethernet print card. Were there any new software updates done? Answer: B.actualtests. Assign an appropriate priority for the issue. RAID 0 B. which of the following should the technician do FIRST? A." .CompTIA 220-701: Practice Exam A. Is the power cable on the monitor loose? D. "Pass Any Exam. C.

Use restore point to roll back the computer to a previous date. Empty the recycle bin and deleted email items. D. C. Allows the operating system to assigns dates so that user data files are backed up C. Answer: A.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 102 A technician uses a call logging process in order to: (Select TWO). identify common issues among multiple users.C QUESTION NO: 105 "Pass Any Exam. Answer: B.C QUESTION NO: 103 Which of the following definitions below BEST describes System Restore? A. Use the drive compression utility. Allows all data on the hard drive to be rolled back to a previous point in time Answer: C QUESTION NO: 104 A user reports that a computer is running very slow and also states that the machine has been rebooted several times with the same result. C.www. A. Which of the following can be performed on the hard drive to improve performance? (Select TWO). Use thecheckdisk utility.co m .actualtests. help maintain a balanced workload for the help desk technicians. Any Time. select the appropriate priority level for the issue. Use the defragment utility. A. Allows the operating system to be backed up with immunity to virus activity B." . E. E. B. track the process of the incident. D. The hard drive light is constantly on. Allows the operating system to be rolled back to a previous point in time D. B.com 35 Ac tua lTe sts . compose a record which allows user authentication.

VGA E. Increased network speed E. DVI C.E A. Ask the customer to check daily to see when it is completed. lTe QUESTION NO: 107 sts . Any Time.RW C. Increased performance D. Utilize less memory C. USB B. A.com Ac tua Which of the following display connections are the MOST commonly used to connect an LCD monitor to a desktop? (Select TWO). "Pass Any Exam. B.CompTIA 220-701: Practice Exam Which of the following media types has the largest capacity? A.RW+ B. Give the customer an estimated time for repair based on the technicians assessment. CGA D. Blu-Ray D.actualtests. Which of the following is the BEST response for the technician to give? A. Dual-sided DVD Answer: C QUESTION NO: 106 Which of the following are benefits from an active cooling system? (Select TWO). and asks when it will be done. S-Video Answer: B. DVD.co m 36 ." . Longer chip life Answer: C.D QUESTION NO: 108 A customer brings a PC in for repair. DVD.www. Increase system security B.

co m 37 . Check for any updates to the program. C. Retinal scan tua lTe Which of the following methods is commonly used for Biometric authentication? (Select TWO).www. Check the Hardware Compatibility List to see if the program is not compatible with the OS. Encrypts data traveling across the wireless network D. The user states that they do have Internet connectivity. Ask the customer when they would like to have the work completed. Any Time.E QUESTION NO: 111 Disabling the SSID from broadcasting on a wireless access point (WAP) provides which of the following benefits? A. Inform the customer that others are waiting. D. Which of the following solutions will MOST likely to resolve the issue with the program? A.com Ac A. B. Ensures all users physically login to the wired network B. RFID smartcards D. sts . Fingerprint reader E. Ensures that only certain devices can access the network C.actualtests. The technician will get back to them as soon as possible. Answer: A QUESTION NO: 109 A user is running a program that is not successfully connecting to the network after upgrading the wireless network router. Answer: A QUESTION NO: 110 Answer: D. Add an exception to the firewall for the program. Run the program as a local administrator. Encrypted passwords C. Logical token B.CompTIA 220-701: Practice Exam C." . D. Prevents users from seeing the wireless network "Pass Any Exam.

Plenum D." . Download and install updated drivers for the device.www.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 112 Which of the following cable types is LEAST affected by electromagnetic interference (EMI)? A. Safe mode B. C. Which of the following boot options would be MOST effective in troubleshooting this issue? A. Fiber Answer: D QUESTION NO: 113 Answer: C QUESTION NO: 114 A user has recently installed a new graphics driver. Any Time. UTP C.co After installing a new piece of hardware with the hardware CD. B. Try installing the device to a different port or slot. D.actualtests. Boot with repair disk Answer: A QUESTION NO: 115 "Pass Any Exam. a user is reporting system crashes and performance loss. and after restarting their PC the display is no longer appearing.com Ac tua lTe A. Contact the vendor for an RMA. Disable the device in Device Manager. sts . Safe mode with command prompt D. Coaxial B. Which of the following would be the FIRST step in resolving this issue? m 38 . Boot to the recovery console C.

" .www. DVD. Which of the following Windows features BEST accomplishes this? A. Machine Debug Manager D. Hardware profile C.com Ac Which of the following Windows features should be disabled to ensure that malware and viruses are completely removed during the disinfection process? tua QUESTION NO: 117 lTe sts . System Restore C.actualtests. Driver signing B. Serial Cable B. CD. When the laptop is removed from the docking station. Security Center B. Hardware Profile Answer: B QUESTION NO: 118 Which of the following are characteristics of a secure password? (Select TWO). the user would like the laptop to automatically switch to the wireless connection.E QUESTION NO: 116 A laptop with a docking station is normally wired into a local network. Wireless Zero Configuration D. Any Time.CompTIA 220-701: Practice Exam Which of the following. Floppy drive E. Obscure word in a dictionary "Pass Any Exam. A. USB drive D.co m 39 .ROM C. Roaming profile Answer: B A. can be used as a boot device to install a new installation of Windows Vista? (Select TWO). A.ROM Answer: C. when locally connected.

actualtests. sysprep C. Contains AES encryption D. Install the Microsoft Malicious Software removal tool. RIS only comes with Windows Server operating systems.com Ac A. you need to use the Sysprep utility. Ghost is a third-party utility. Contained in a text file C. D.E QUESTION NO: 119 After successfully installing a free antivirus solution. Update the Antivirus definitions. Answer: B QUESTION NO: 120 Answer: B Explanation: To perform a network installation of Windows 2000 Professional by creating an image of an existing computer. Contains numbers and letters E. Disable antivirus protection withinSecurity Center notification. Disable the antivirus logging in the Event Viewer. Which of the following solutions would resolve this issue? A. Any Time. telnet tua lTe Which of the following can be used to configure a Windows installation for imaging multiple computers? sts ." . Contains special characters Answer: D. B. regedit D. C.CompTIA 220-701: Practice Exam B. and WDS is available in Windows Server 2003.co m 40 .www. fdisk B. which comes with Windows 2000 Professional. QUESTION NO: 121 Which of the following is a class A IP address? "Pass Any Exam. Windows reports that no antivirus software is currently protecting the system.

443 Answer: B Aero is a feature of which operating system? A.1 B. B. Any Time. 192. 110 D.0.1 D.1. the reliability and speed of search indexing. WindowsVista Ultimate Answer: D QUESTION NO: 124 The Windows Experience Index is used to determine: A. the speed and available bandwidth of Internet connections.CompTIA 220-701: Practice Exam A.com Ac tua lTe sts QUESTION NO: 123 . remaining hard disk storage space." . Windows XP Home C.0.actualtests.1 Answer: C QUESTION NO: 122 Which of the following network ports is normally associated with unencrypted web traffic? A. WindowsVista Basic B. 53 B. C.www. 172. Windows XPMedia Center D.168. 80 C. 224.16.1. 10. a performance value of system components. D.0. Answer: B "Pass Any Exam.1 C.co m 41 .0.

4. D. Ask the user opened ended questions to see if they agree with the cause. makes changes to the registry.CompTIA 220-701: Practice Exam QUESTION NO: 125 Blu-Ray disks have a storage capacity of: A. Which of the following should be the technicians NEXT troubleshooting step? lTe sts . 650MB. 9GB.co m . changes the boot sequence order. B. 25GB.www. D. Which of the following interfaces should the technician use to manage current application processes on the users computer? A. Computer Management B. Establish a plan of action and implement the solution. actions and outcomes. B. Verify full system functionality. REGEDIT "Pass Any Exam. B." .com 42 Ac A. Any Time. Answer: D QUESTION NO: 127 Answer: C QUESTION NO: 128 A user running Windows XP is experiencing degraded system performance while a particular application is running. C.actualtests. C.7GB. tua While troubleshooting a computer problem. a technician has determined what has caused the problem. Answer: C QUESTION NO: 126 The edit command line tool: A. C. opens a text based word processor. Document findings. D. can be used to modify desktop preferences.

D. NTFS B." . Task Manager D. before performing hardware upgrades a technician should: A. Smart card B. Event Viewer Answer: C QUESTION NO: 129 As a best practice. . Any Time. B. D.CompTIA 220-701: Practice Exam C.actualtests. QUESTION NO: 130 Answer: C.E QUESTION NO: 131 If a computer needs Windows XP and Windows 2000 configured for a dual-boot environment.com Ac tua A. which of the following file system should be used in formatting the drive? A. UFS C. check the HCL. archive old drivers.www. perform a disk defrag.co m Answer: B 43 . Barcode scanner C. C. FAT D. Fingerprint reader E. Secure ID Token lTe sts Which of the following are forms of biometric authentication? (Select THREE). NFS Answer: A "Pass Any Exam. Optical recognition F. Voice recognition D. clean each component with an approved cleaning solution.

fdisk Answer: A QUESTION NO: 135 A user reports that after coming back from lunch their PC will no longer turn on. Which of the following is MOST likely the problem? A. Encryption Keys D.co m . Which of the following must the technician enable for this user to press Ctrl-Alt-Del or other multi-key combinations? A. ToggleKeys C. Right-click My Computer then select Manage C. Hard disk failure or operating system needs to be reloaded. FilterKeys B. Any Time. StickyKeys Answer: D Which of the following utilities can be used to change a FAT file system into an NTFS file system without data loss? A. diskpart D. Start > Control Panel > Printer icon Answer: C QUESTION NO: 133 A technician must configure a computer for a special needs user who can only press one key at a time. Right-click on the printers icon and select Properties D.www. format C." . convert B.actualtests. Start > Control Panel > System B.CompTIA 220-701: Practice Exam QUESTION NO: 132 Which of the following can be used to print a test page? A. "Pass Any Exam.com 44 Ac tua QUESTION NO: 134 lTe sts .

Laptop computer C.com Ac tua lTe QUESTION NO: 137 sts Explanation: He should plug in the monitor. Cordless telephone Answer: D QUESTION NO: 138 Which of the following utilities can help prevent viruses and other malware? (Select TWO). Power cord is loose. Laser printer B. Windows Event Viewer B.www.CompTIA 220-701: Practice Exam B. Windows Defender C. Any Time. CHKDSK D. Nothing else should be plugged into the UPS under a user's desk. D. LCD monitor D. the AC adapter of the laptop and the computer. FilterKeys E. Answer: B QUESTION NO: 136 Which of the following draws too much power and should never be plugged into a UPS? A. Bluetooth headset B." . A.actualtests. AM/FM radio D. The hard drive is in standby mode.co m 45 . Data Execution Prevention "Pass Any Exam. Large screen television C. Mouse and keyboard need to be cleaned. . C. Server Answer: A Which of the following is MOST likely to be the source of wireless network interference? A.

The PC is currently holding two sticks of 512MB PC2700. and the technician would like to install an additional two sticks of 512MB PC3200. 3200 D. A motion sensitive web cam recording the room Answer: B QUESTION NO: 142 "Pass Any Exam.com 46 Ac tua A. D. An alert at logon when an unknown user has tried to logon B. B. Degauss the monitor. 2100 B.CompTIA 220-701: Practice Exam Answer: B. lTe sts A CRT monitor is displaying patches of distortion while in use. 5300 QUESTION NO: 140 Answer: B QUESTION NO: 141 Which of the following BEST summarizes computer intrusion detection? A. Any Time. Assuming the necessary slots are available.www. An alert when the computer case has been opened C. Reload the driver for the monitor. A set of firewalls and anti-virus programs protecting the computer D. C." .E QUESTION NO: 139 A technician is installing a RAM upgrade into a PC. Power cycle the computer. 2700 C.actualtests.co m Answer: B . Replace the display adaptor. Which of the following actions BEST resolves this issue? . which of the following will be the overall speed of the new RAM? A.

www.CompTIA 220-701: Practice Exam A computer is being sold over the Internet. Erase the hard drive using a disk wiping program. C. NAT routing Answer: A QUESTION NO: 144 A. Which of the following connection methods is the MOST effective when installing the printer on several PCs? A." . Sound card Answer: A QUESTION NO: 145 A printer with an integrated NIC has been connected to a LAN. Video capture card D. Pass all computer components near a large magnet. D. Reformat the hard drive to a clean state using the format command. Connect to it through a TCP/IP port "Pass Any Exam. WEP encryption C. Which of the following steps should be taken to ensure that none of the original hard drive data is given to the buyer? A. MAC filtering B. Answer: C QUESTION NO: 143 Which of the following wireless network security methods controls who can connect to the network based on the hardware they are using? A. Any Time.com Ac tua Which of the following audio/video devices have the ability to decode NTSC/PAL signals from an external source? lTe sts .actualtests. Connect to it through a computer share B. Graphics card C. TV tuner card B.co m 47 . Run FDISK on the hard drive. WPA encryption D. B.

Did you read the entire screen? The last sentence clearly says click to continue." Answer: D QUESTION NO: 147 A. Video takes a large amount of bandwidth so management has decided to limit each user to what can be downloaded and watched. B. We have identified the problem and we will have it back up as soon as possible. D.com 48 Ac tua A user states that every time they try to pull down video clips from a website.CompTIA 220-701: Practice Exam C. C.actualtests. Connect to it via an aD. Bandwidth usage has become a problem. the server will be back up. D. There is no way to tell how long this will take.www. Connect to it through a USB or IEEE 1394 cable Answer: B QUESTION NO: 146 The file server had an expected outage this morning. Answer: D QUESTION NO: 148 A user states that the print server needs to be reset because they have been unable to print and can see a number of documents pending when looking at the printer in control panel. C.hoc wireless connection D. Simply select continue on the message and the video should appear. What particular website are you trying to download videos from? Are they work related? B. We will have it back up within the hour. The "Pass Any Exam. If you take issue with that please inform your supervisor. I am not the server technician so please do not take a bad tone with me. Is your work solely depending on the server? Try to not be upset because before you know it. Any Time. Which is the following is the MOST appropriate response from the technician? lTe sts . Hardware and software are not exact sciences. a notice appears on the screen which says the site is being blocked by a filter. One particular caller demands to know exactly how long the system will be down. Which of the following would be the appropriate response? A. A new application has been implemented to help manage and improve the network. A technician believes the on-board NIC is bad." . The technician knows that a new web filtering application was recently introduced which assigns a 120 minute quota on streaming media and a message appears allowing the user to click to continue.co m . We believe the problem is the network interface card.

" .co m 49 . D. The physical footprint of the UPS. Answer: A "Pass Any Exam. C. C. Tell the user that there are indeed print jobs piling up but that the printer has a paper jam and a technician is in the process of repairing the issue. Empathize with the user and send them ant monitor to solve the issue. Answer: C QUESTION NO: 149 A user states that their monitor is acting up and at times the image shakes.CompTIA 220-701: Practice Exam technician notices that the real solution is to clear a paper jam in the printer. Any Time. Fix the paper jam and then give the user some reference material so they can research preventative techniques and be more involved in the troubleshooting process. however. Which of the following is the BEST response for the technician to give the user? A. D. Which of the following is the MOST important factor for a technician to consider when in determining which UPS to purchase? A. Thank the user for their concern ask the user open ended questions to see what they think is the problem. The amount of space available at each workstation to place the UPS. C. The number and size of all applications running on each workstation. Tell the user to carry the monitor to the technicians desk there they will give them a new LCD monitor. Inform the user of the cause of the problem and tell them the degauss the monitor.actualtests. The company is currently replacing all CRTs with new LCDs. B. The technician checks the asset number and notes that it is one of the last remaining CRT monitors.www. B. Answer: D QUESTION NO: 150 Management has approved the purchase of uninterruptible power supplies (UPSs) for all workstations. Thank the user for their assistance with the problem.com Ac tua lTe sts . Amount of time necessary for the UPS to run in a power outage. D. Ask the user what they did to cause the shaking images. B. Which of the following is the BEST response? A. their solution did not work and inform the user that the company has personnel working on the problem.

The administrator should use which of the following to fix this issue? A.EXE Answer: A QUESTION NO: 152 Answer: D QUESTION NO: 153 Which of the following types of media is considered optical? A. Class B C. Floppy disk C. Floppy B. SECPOL. Blu-Ray C. Biometric device D.168.10. Class C D. Windows Security Center D.www. Class A B.25? A. Flash media .co m Which of the following types of media is considered solid state? .actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 151 A user receives the message The security log on this system is full. Event Viewer B.com 50 Ac tua lTe sts A." . Tape drive B. Only an administrator can log on and fix this problem.MSC C. SECEDIT. Tape Answer: B QUESTION NO: 154 Which of the following is the correct class address for an IP address of 194. Class D "Pass Any Exam. Any Time. DVD D.

45.1." .32.120 "Pass Any Exam.com Ac tua lTe sts . Coaxial D. Fiber B. CAT6 C.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 155 Which of the following is a class A address? A.102. TELNET B.120 B. 190. Any Time.65 D.109 C.167. HTTPS C. FTP Answer: D QUESTION NO: 158 Which of the following is a Class C address? A.34.120. SMTP D. 198. UTP Answer: C QUESTION NO: 157 Which of the following services uses the TCP port 21 by default? A.www.87. 65.co m 51 .21. 129.actualtests.165 Answer: A QUESTION NO: 156 Which of the following cable types uses a BNC? A.207. 107.

0. a coworker starts interrupting the user with an unrelated issue as the user is explaining what is happening on the laptop. SSID D.168. 125. D. WEP C.255.0.255.1.com 52 Ac tua lTe While trying to resolve an issue with wireless connectivity on a users laptop.0 and a gateway of 192.168.1? A.CompTIA 220-701: Practice Exam B. Tell the user the technician will figure out the problem and fix it they have more important problems to take care of. Politely tell the user they can solve the coworkers issue and then contact the technician when they are ready to give their attention to the technician. 192. B.120 Answer: B QUESTION NO: 159 Which of the following is created when setting up MAC filtering? A.12.actualtests." .132 D. Politely ask coworker to let the user finish their explanation and focus on what the user is saying. Which of the following should the technician do? sts .168. a subnet mask of 255.3. C. Politely ask the coworker to stop interrupting and ask the coworker to come back at another time.1 C.www.0. 134.32.1 "Pass Any Exam.1.co m . Any Time.168. ACL Answer: D QUESTION NO: 160 A.0 B.28.168.0. Answer: D QUESTION NO: 161 Which of the following is a loopback address on a computer with an IP address of 192. WPA B. 192. 192.

B. Click Start>Run and then type in regedt32. type in Run and then type inmsconfig. E. 127.0 D.com Ac tua lTe sts .actualtests.CompTIA 220-701: Practice Exam C. Sound card F. type in Run and then type inregedit." . E. Double click the Computer Management icon under Administrative Tools.B QUESTION NO: 163 Which of the following is the correct way to get to the Services MMC Plug-in to see what services are currently running? (Select TWO).255.C QUESTION NO: 164 Which of the following is a valid boot device? (Select THREE). Hard disk D. D.255. D. DVD. 255. C. Answer: A. C. RAM B.0. Click Start.ROM C.0.www. Click Start>Run and then type inregedit. Answer: B. B. open Administrative Tools.1 Answer: D QUESTION NO: 162 Which of the following will navigate to the Computer Management MMC Plug-in? (Select TWO). A. Right click on the Start Menu and select Properties. A. Right click on the My Computer and select Properties.co m 53 . Any Time. double click on the Services icon. A. Open Control Panel. Tape drive E. NIC "Pass Any Exam. Click Start. Right click on My Computer and select Manage. Click Start>Run and then type in services.msc.

B. E. and outcomes. B. Windows XP starts basic networking to allow for updating of drivers from the Internet.www. Document the system findings.com 54 Ac QUESTION NO: 167 tua lTe sts .B QUESTION NO: 168 "Pass Any Exam.F QUESTION NO: 165 Starting Windows XP in Safe Mode will cause which of the following to occur? (Select TWO). C.C. A. D. Change the users permissions so that they cannot create any potential problems in the future.co m . WindowsVista Ultimate D. Windows prevents successful boot and logon from updating Last Known Good Configuration. Any Time. which of the following should be done? (Select TWO).E QUESTION NO: 166 Which of the following Windows operating systems has a different user folder path than the rest? A." . Windows XPMedia Center Edition B. actions. Inform the user every step that was performed throughout the entire troubleshooting process. Windows XP Home C. C.CompTIA 220-701: Practice Exam Answer: B. Windows will not save any file changes while is Safe Mode. E. D. A. Inform the user that the computer may not function as it did before the problem occurred.actualtests. Answer: B. Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot. Windows XP uses the minimum set of drivers and services to start the GUI. Windows 2000 Professional Answer: C Before returning a repaired system to a user. Answer: A. Verify full system functionality and implement preventative measures.

actualtests.CompTIA 220-701: Practice Exam Which of the following uses data striping to distribute data across multiple disks with no fault tolerance? A.www. RAID 10 Answer: C QUESTION NO: 170 Answer: A QUESTION NO: 171 On which of the following interfaces should a technician expect to see status light indicators? (Select TWO). PS/2 C.com Ac A. Parallel "Pass Any Exam. RAID 5 D. Any Time. IEEE 1394 B. Bluetooth tua Which of the following interfaces supports only one device per port? lTe sts . SCSI D.1 C. RAID 0 B. RAID 0 B. RAID 1 C. USB 1. RAID 1 C." . RS-232 B. RAID 5 D. A. RAID 10 Answer: A QUESTION NO: 169 Which of the following uses multiple disks to create one functional drive with parity spanning all the disks? A.co m 55 .

SSID C. Serial Answer: D.CompTIA 220-701: Practice Exam D. Channel 11 D. NAT B. SSID Answer: B Answer: B QUESTION NO: 174 Which of the following is assigned to broadcast on a wireless network? A. 802. Modem F. Any Time. SSID D. WPA key B. MAC filtering C.actualtests." .www. MAC filtering D.E QUESTION NO: 172 Which of the following is used to control access to a network based on the address hard coded into the NIC? A. NIC E.11n B.com Ac tua A. MAC lTe Which of the following is used to control access to a broadcasted wireless network based on a user supplied key? sts QUESTION NO: 173 .co m 56 . WEP C. WEP key Answer: B "Pass Any Exam.

D. The projector is turned on. Security Center E. the system will auto-select the projector on restart. A. D. Administrative Tools D. C. Press F1 to shift display to the projector. Dynamically assigns IP addresses for easy client configuration.CompTIA 220-701: Practice Exam QUESTION NO: 175 Which of the following Windows XP Control Panel applets could a technician use to change a local workstation password? (Select TWO). Use appropriate function toggle key to switch display mode. Answer: C QUESTION NO: 178 After the problem is resolved. "Pass Any Exam. but no display shows on the screen." . B. which of the following should be the NEXT action according to the troubleshooting theory? A. Answer: A QUESTION NO: 177 Which of the following BEST describes the function of a firewall? A.actualtests. Return the system to the user. C.C QUESTION NO: 176 A customer connects a projector to their laptop. Provides security for a network through the use of ACLs. Secures network Internet traffic through shared key encryption. B. Go into Device Manager and enable the projector. Which of the following could the technician do to send the display to the projector? A.co m . Reboot the computer. Any Time. Resolves queries for resolution of host names to IP addresses.www. System B.com 57 Ac tua lTe sts . Accessibility Options Answer: B. User Accounts C.

" . Digital Video Disc B. Run the System Configuration Utility from the run line and click on the Services tab. C.www. Answer: D. Open a command window and run net /? from the command line. and then click on Device Manager. E. C. Backup Tape C. Solid State Drive F.D. Recreate the problem and reapply the solution to ensure it worked properly. Factory recovery partition "Pass Any Exam. Compact Disc D. Answer: C QUESTION NO: 179 Which of the following media can be MOST affected by magnets and should therefore be kept away from all magnetic fields? (Select THREE). Any Time. Open a command window and runipconfig from the command line.CompTIA 220-701: Practice Exam B.E QUESTION NO: 181 Which of the following are valid installation methods for Windows XP? (Select THREE). Open Network Connections from the control panel.44MB Floppy Disk Answer: B. select Properties. Right click on My Computer. A. D. IDE Hard Drive E.com 58 Ac tua Which of the following methods can a technician use to find the IP address of a computer? (Select TWO). and then select the Support tab.F QUESTION NO: 180 A. Verify that all other parts of the system are working properly.actualtests. lTe sts . select the Hardware tab.co m . B. D. select Status. Inform the user of every step that was taken so the user can self-repair if the problem occurs again. right click the Local Area Connection. 1. A.

com Ac tua lTe sts . Installation from Microsoft. C. 328 feet (100 meters) C. The user accidentally deleted the files. D. B. C. The user saved the files to a different location.www. Any Time.CompTIA 220-701: Practice Exam B.com D. 492 feet (150 meters) D. Network installation F. users coworker to confirm what the user said and verify there is a problem. Answer: D QUESTION NO: 184 Which of the following is the maximum cable length of a CAT5e? A. D.D.E QUESTION NO: 182 A user calls stating that they are missing icons from the Windows desktop and that the My Documents folder is empty. Purchase a fully configured hard drive Answer: A.actualtests. user to state the issue and stop the user when the technician has an idea of how to fix the problem. 100 feet (30 meters) B. XCOPY all files from another computer C. The local user profile is corrupt. user to move so the technician can check the computer for problems. The user selected an alternate hardware profile. Answer: A QUESTION NO: 183 When attempting to understand a problem the technician should ask the: A. 1076 feet (328 meters) "Pass Any Exam. user to explain the problem and listen without interrupting the user. B." .co m 59 . Windows CD installation E. Which of the following is the MOST likely cause of the problem? A.

Computer Management Answer: A QUESTION NO: 188 Which of the following devices must be terminated at the last device or none of the devices will work? "Pass Any Exam. Fiber D. ASR C. Increased RFI B. MSCONFIG B. ThinNet C.www.actualtests. Coaxial Answer: A QUESTION NO: 186 Which of the following is a benefit of using STP cable? A. Decreased EMI D. Any Time." .com Ac tua lTe sts . UTP B. Decreased ESD C.co m 60 . Task Manager D. Increased transfer rate Answer: C QUESTION NO: 187 Which of the following utilities is used to remove programs from startup in Windows XP? A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 185 Which of the following cable types would be used in a 10BaseT network? A.

Boot. net use F: \\ComputerName\ShareName /persistent:NO C.co m 61 . USB port C. SCSI B.CompTIA 220-701: Practice Exam A.dos D. Sysprep. Serial C.www.inf C. net use \\ComputerName\ShareName /persistent:NO :F B.txt B.ini Answer: D "Pass Any Exam. Any Time. Ntbtlog. Parallel port lTe Which of the following ports is commonly used when adding a network printer in Windows XP? sts . Bootsect. net use F: \\ComputerName\ShareName /persistent:YES Answer: D QUESTION NO: 190 Answer: A QUESTION NO: 191 Which of the following Windows XP system files would a technician edit to change which operating system loads by default when multiple operating systems are installed? A. net use \\ComputerName\ShareName /persistent:YES :F D.actualtests. Standard TCP/IP port B.com Ac tua A. Parallel Answer: A QUESTION NO: 189 Which of the following commands will automatically reconnect a network drive as F: after a reboot in Windows XP? A. IDE D. Serial port D." .

AGP Answer: B QUESTION NO: 194 A user calls and reports that after the cleaning crew left they started hearing beeping from under their desk. Where would they find this setting? A. System Properties>Advanced>Startup and Recovery Settings Answer: A QUESTION NO: 193 Which of the following slots will support the fastest video card? A. The speaker wires were disconnected while cleaning.co m 62 . A new security update is available for download. C. System Properties>General C. Which of the following is MOST likely the cause? A. The boot. The default printer is out of paper or offline. System Properties>Advanced>Environment Variables D.www. PCIe C. System Properties>Advanced>Performance Settings>Advanced B. D. Any Time. PCMCIA D. you need to edit the boot.ini file is an editable text file with one or more lines that reference partitions to boot to. Answer: D "Pass Any Exam. ISA B.actualtests. The UPS is disconnected from the wall.CompTIA 220-701: Practice Exam Explanation: To configure dual-boot computers. QUESTION NO: 192 A technician needs to increase the paging file size on a Windows XP system. B." .ini that is loaded by the ntldr file that loads the bootstrap process in a system.com Ac tua lTe sts .

Default gateway C. Hostname B.actualtests. Start > Help and Support C.CompTIA 220-701: Practice Exam QUESTION NO: 195 Which of the following is the BitLocker utility used for? A." . Blocking harmful network traffic C. the customer asks for an explanation the cause of the problem. Encrypting hard drives Answer: D QUESTION NO: 196 Which of the following identifies a wireless network when looking at available access points? A. The paper jam was caused by moisture in the paper tray. Which of the following is MOST appropriate? A. ISP D. B.www. Start > Programs > Accessories > System Tools > Help and Support D. Right-click My Computer > Help and Support B. "Pass Any Exam. Right-click Taskbar > Help and Support tua Where can a technician find information relating to common problems or concerns on a Windows XP computer? lTe sts . Securing wireless access points D. Storing passwords B. SSID Answer: D QUESTION NO: 197 Answer: B QUESTION NO: 198 After a technician repairs a printer problem.com 63 Ac A. Any Time. The process of removal is so complex that only those certified for repair should attempt to resolve.co m .

D. Requires the receiver to have access to the senders private encryption key lTe sts QUESTION NO: 200 . Generators eliminate a users tendency to create passwords that can be a security liability. Answer: D "Pass Any Exam.in which adds the signature block to all email messages C. CAT5e C. Email applicationadD. RG-58ThinNet D. D. An infallible method which binds a signature to a message D. The situation was caused by irresponsible users that spilled coffee in the bottom tray. RG-8ThickNet Answer: D Which of the following BEST describes digital signatures? Answer: A QUESTION NO: 201 Which of the following is a benefit of using a password generator? A.CompTIA 220-701: Practice Exam C. B.www. Generators extend the requirement to periodically change passwords.actualtests. Cryptographic mechanism that identifies the sender as well as the message integrity B. Generators eliminate the requirement to establish log-in attempt limitations. Answer: A QUESTION NO: 199 Which of the following copper cabling is BEST to use if data rate speed is not an issue and the segment length must be 1640 feet (500 meters) long? A. CAT6 B. Generators create new passwords every time a user signs in to prevent social engineering. Due to condensation within the lower tray assembly.co m 64 ." .com Ac tua A. the functionality of the rollers was impaired and therefore ceased to transfer properly. C. Any Time.

D QUESTION NO: 205 Which of the following components prevents a motherboard from making electrical contact with the case it is in? A. Capacitors Answer: C. Allows a LCD projectors output to display on a laptops screen B. Heatsink D. Allows digital video to a variety of devices D.actualtests. Fan C. A. Allows digital video and audio to a variety of devices ." .CompTIA 220-701: Practice Exam QUESTION NO: 202 Which of the following describes the random access memory limitations with Vista 32-bit operating system? A. Motherboard B. 4GB C.co m Which of the following describes the S-video mini-DIN connector on laptops? . 128GB Answer: B QUESTION NO: 203 Answer: B QUESTION NO: 204 Which of the following components should be in contact with thermal compound? (Select TWO). 2GB B.com 65 Ac tua lTe sts A. Any Time. Riser cards B. Allows analog video output to a variety of devices C. 8GB D. CPU E. Standoffs "Pass Any Exam.www.

Browser Plug-Ins C.0. Windows Temporary Files Answer: A QUESTION NO: 208 Which of the following addresses would be assigned by APIPA? A. Screws D. Dial-up B. Temporary Internet Files B.0. Installing any additional standoffs may prevent the motherboard from being seated properly in the computer case. Downloaded Program Files D. Daughterboard Answer: B Explanation: Plastic and metal standoffs are used to mount the motherboard and to prevent it from touching the metal portions of the case. Cable C.254.0.15 B.www.com Ac tua lTe sts . Any Time. QUESTION NO: 206 Which of the following Internet connectivity methods MOST commonly uses the PPPoE authentication method? A. 10. You should install only the standoffs that align with the holes in the motherboard.CompTIA 220-701: Practice Exam C. 169. Satellite Answer: C QUESTION NO: 207 In which of the following locations can a browser pull files in order to avoid pulling them from the Internet? A. DSL D.25 "Pass Any Exam.co m 66 ." .actualtests.

172.co m Answer: C 67 . Malicious software that is self-replicating and self-propagating B. Ability to bypass the IRQ channels to work directly with the CPU B. 192.com Ac tua lTe A.168.0. Malicious software attached to an incoming email QUESTION NO: 210 Which of the following BEST describes a worm? Answer: A QUESTION NO: 211 Which of the following BEST describes the function of ECC in a RAM module? A. Malicious software attached to another piece of software D.1.actualtests." . Malicious software that monitors Internet surfing habits B. Ability to detect and correct single bit errors in memory D.www.15 D. Malicious software attached to another piece of software D. Ability to use varying levels of voltage for power saving Answer: C QUESTION NO: 212 "Pass Any Exam.CompTIA 220-701: Practice Exam C. Any Time. Ability to detect hardware incompatibilities and resolve them C. Malicious software that changes the users home page C. Malicious software that is self-replicating and self-propagating C.15 Answer: A QUESTION NO: 209 Which of the following BEST describes a Trojan horse? A. Malicious software that monitors Internet surfing habits sts .16.

802. 802.www. you would choose the Last Known Good Configuration advanced startup option. Safe Mode with Command Prompt C.11b wireless card Answer: B "Pass Any Exam. Active Directory Restore Mode Answer: C QUESTION NO: 214 A technician is upgrading a computer for a customer that wishes to have faster than 54MB/s wireless LAN connection.11a wireless card D.CompTIA 220-701: Practice Exam Which of the following devices would enable a user to use multiple computers with a single monitor? A. Last Known Good Configuration D. This option saves the last functional state of the system when the system booted perfectly and allows you to restore back the system to the previous state when some problem occurs and system is unable to boot normally. Graphics adaptor D. KVM B.11g wireless card B. Which of the following would be the BEST startup selection? A. Which of the following standards should the technician upgrade to? A.11n wireless card C. Capture card Answer: A QUESTION NO: 213 An external hard drive installation has caused a system to crash." . USB hub C. 802. 802.co m 68 . lTe sts . Any Time. Debugging Mode B.com Ac tua Explanation: In Windows 2000 to get back to your previously functioning environment after an incorrect driver installation.actualtests.

CompTIA 220-701: Practice Exam QUESTION NO: 215 A system is malfunctioning and the technician has asked the user about any recent changes to the system. Tell the customer that abluescreen message means their data is lost and the operating system needs to be updated.actualtests. D. Answer: A QUESTION NO: 217 A." . B. What is a bluescreen message? How should the technician respond? tua lTe sts . Which of the following should the technician do NEXT? A. Apply the latest service pack.co m 69 . Check the security log for error codes. D. Restore the backup to a new hard drive. C. Create a checklist of the most likely issues. Before the technician performs any diagnostics which of the following actions should the technician take? A. Run a backup routine. Any Time. Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code. Tell the customer that abluescreen is another name for stop error. Update all software to determine if this corrects the problem. Explain that it is a message that assists in identifying problems based on the error code. B.www. The customer asks the technician. D. Answer: B QUESTION NO: 216 A technician has asked a user about any recent changes to a system and was able to backup all the important data prior to troubleshooting. C. Boot into Safe Mode. C. B. Answer: A QUESTION NO: 218 "Pass Any Exam. Run a power supply test.com Ac A customer receives a bluescreen message.

Crossover cable Answer: A Explanation: The Docking station is a platform that allows you to host desktop components permanently.com 70 Ac tua A customer has a 12 laptop computer. and a regular mouse without having to connect all of the devices each time. Network Hub D.co m . Cable locks Answer: D A. Which of the following is MOST likely causing the sound? A. QUESTION NO: 221 "Pass Any Exam. RSA keys D. Daisy chain C. Which of the following will allow this functionality? lTe QUESTION NO: 220 sts . and bays for storage devices. Under powered fan B.actualtests. In the office they want to use a 24 LCD monitor.www. Docking station B. full size keyboard. connectors for peripheral devices. Pad locks C." . Failing hard drive Answer: D QUESTION NO: 219 Which of the following will BEST prevent theft of monitors and laptops? A. Once a portable computer is inserted in a docking station it behaves like a desktop computer.CompTIA 220-701: Practice Exam A technician hears a sound that resembles a ticking clock coming from a system. Failed fan C. System clock feature D. It provides slots for expansion cards. Logical Token B. Any Time.

Use the Windows XP Professional for SATA card support feature when installing Windows.com Ac tua Which of the following BEST describes what a VPN is? lTe sts . A testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. DHCP C. B.actualtests. D. A private network between two computers using wireless cards without using a wireless access point between them. "Pass Any Exam. NetBEUI Answer: B.co m 71 . Which of the following can be installed to accommodate the customers request? A. Any Time." . Solid state hard drive D.CompTIA 220-701: Practice Exam A customer states they want a new hard drive that is resistant to shock.www. which of the following must be performed for the installation to be successful? A. A networking protocol used for the propagation of virus data to ensure anti-virus is up to date. DNS E. A. IPX/SPX D. SATA hard drive with a rubber gasket C. Answer: C QUESTION NO: 224 When performing a Windows installation on a computer that has its hard drives connected to a new SATA card. PATA hard drive B. A secured line of communication between two points through a public network. Create a utilities partition on the hard disk prior to OS install. AppleTalk B.D QUESTION NO: 223 A. SCSI drive with properly terminated ends Answer: C QUESTION NO: 222 Which of the following is part of the TCP/IP network configuration? (Select TWO). C. B.

Disable the system BIOS so the SATA card can take boot precedence.F QUESTION NO: 226 Answer: B QUESTION NO: 227 Which of the following is the proper way to enter the Windows Advanced options menu? A. ISA B. D. Edit the config. Portable Heater E. AGP D. Monitor C. Any Time. power cycle the system.actualtests. Computer Answer: B. the AC adapter of the laptop and the computer. "Pass Any Exam. Press F6 when prompted to load the additional drivers. Nothing else should be plugged into the UPS under a user's desk. A. . Laptop AC Adapter D. Press F8 after POST but before Windows begins to load." . Vacuum Cleaner F. PCIe C.www. Enter System Configuration Utility and select Startup Menu.CompTIA 220-701: Practice Exam C. D.co m 72 .com Ac A. Laser Printer B. C.C. B. Answer: D QUESTION NO: 225 Which of the following should be plugged into a UPS located at a users desk? (Select THREE).sys file that is located on the root directory. Midway through Windows loading. PCI-X tua Which of the following slot types has the GREATEST peak bandwidth? lTe sts Explanation: He should plug in the monitor.

11a lTe Which of the following wireless technologies has a maximum range of 30 feet (9 meters)? sts . but has to be terminated at the last device? A. Infrared D. Trojan Answer: A QUESTION NO: 229 Answer: B QUESTION NO: 230 Which of the following I/O devices can be daisy chained together.0 C. Bluetooth 2. password along with all of their account information. Botnet attack C. Serial D. 802.com Ac tua A. QUESTION NO: 228 A client receives an email stating that their online auction has been compromised.CompTIA 220-701: Practice Exam Answer: B Explanation: To access the advanced startup options in Windows Vista and Windows XP you need to press F8 during the first phase of the boot process. Which of the following is this an example of? A. Spyware D. Any Time.actualtests.www.co m 73 . 802. Phishing B. SCSI C. Parallel Answer: B "Pass Any Exam. USB B. It says that they need to login and change their old username." .11b B.

CompTIA 220-701: Practice Exam QUESTION NO: 231 Which of the following connectors would plug into a 56K dial-up modem? A. RJ-11 B. From the system configuration utility B.actualtests. Net stop Answer: B. From the start command window D. which of the following locations can a programs executable file be typed in and launched from? A. From the MMC snap-in C. Event Viewer B. which of the following can the technician use to stop a program from loading at startup? (Select TWO). ST Answer: A QUESTION NO: 232 In a Windows machine.com 74 Ac In Windows XP.www. MSCONFIG E. tua lTe sts .co m . Any Time. Performance Monitor D.D QUESTION NO: 234 A corporate office user reports that they are unable to print to a locally connected printer. RJ-45 D. From Administrator tools in the control panel Answer: C QUESTION NO: 233 A. BNC C. Registry C. Which of the following is the BEST response from the technician? "Pass Any Exam." .

when the black window opens. Can I redirect your computer to a network printer until a technician can repair the problem? B. Select Start. A. hold the can upside down and spray.CompTIA 220-701: Practice Exam A. Which of the following is the BEST response? A. type CMD in the run line.com 75 Ac A. Any Time. Inform the user that the problem will be escalated to a supervisor for resolution. C.fault isolation outlet C. Inform the user that there is no record of the prior call. B. Unplug the power cable. D. hold the can upright and spray. remove all the components inside the case and spray each one separately. Anti-static mat "Pass Any Exam. C.actualtests. B." . remove all components. Unplug the power cable. Answer: D QUESTION NO: 236 Answer: C QUESTION NO: 237 Which of the following tools can protect a workstation against ESD? (Select TWO). Inform the user that a technician will be out to resolve their problem shortly. Anti-static wrist strap D. GrounD. remove the cover. type print lpt1 in the box.www. Close existing ticket and open a new trouble ticket for the user. Have you removed and replaced the printer drivers already? C. Unplug the power cable. D. Answer: A QUESTION NO: 235 A user reports that they have not heard from the help desk since calling in a problem two days ago.co m . remove the cover. I will dispatch a technician as soon as possible but there are a number of jobs ahead of you. Leave the unit powered up so that any issues with cleaning can be immediately realized. tua lTe Which of the following is the proper technique for cleaning the inside of a desktop computer with a can of compressed air? sts . Thermal transfer compound B. D.

E Answer: C QUESTION NO: 240 The fan on a power supply is not working.CompTIA 220-701: Practice Exam E. Continue using the power supply until it fails. tua lTe A user reports that their laptop has frozen up and will not shut down or log off. B. Replace the fan. E. Memory is defective.co m 76 ." . Any Time. Operating system does not recognize the additional memory. The technician removed the external power adapter and held the power button down for ten seconds but the problem still exists. Which of the following are the MOST likely issues? (Select TWO). A. B. the BIOS only reports the original memory amount. B. Remove the internal main battery. Verify the voltage powering the fan. D. Remove the CMOS battery. Wait until the main battery is exhausted and then remove. Answer: A. Answer: A "Pass Any Exam. Replace then entire power supply.www. Disconnect all external devices. Which of the following is the BEST course of action? A.D QUESTION NO: 238 Memory was added to a Windows laptop and upon booting up.com Ac A. D. Which of the following should the technician do NEXT? sts QUESTION NO: 239 . Memory size needs to be adjusted in Device Manager.actualtests. Memory brand is different than the computer. D. Memory mismatch. C. UPS Answer: C. C. Anti-magnetic screwdrivers F. C.

When troubleshooting power issues D. When installing more powerful components Answer: B QUESTION NO: 242 Which of the following stores information for faster access on a CPU? A. A.com Ac tua QUESTION NO: 243 lTe sts . RAM Answer: C Which of the following adapter cards should be installed so a PC can use RAID? (Select TWO). IEEE 1394 Answer: B. "Pass Any Exam. Front side bus B.actualtests. SCSI E. Serial D.co m 77 . When traveling to other countries C. Toner sticks to photoconductive areas on a drum.CompTIA 220-701: Practice Exam QUESTION NO: 241 In which of the following situations would a voltage switch on a power supply need to be changed? A. Removable storage C. Any Time. USB B. When putting a PC into long-term storage B. Cache D.www. SATA C." .D QUESTION NO: 244 Which of the following BEST describes how a thermal transfer printer works? A.

24x B. Heat from theprinthead transfers an image onto the paper. D.actualtests." . 32x C. 52x Answer: D QUESTION NO: 248 "Pass Any Exam. Lithium ion cell Answer: A QUESTION NO: 247 Which of the following is the maximum speed at which a standard CD.CompTIA 220-701: Practice Exam B. B. C. Heat from theprinthead boils a water-based ink. Linear power supply C. D.com Ac tua lTe sts .co m 78 . 48x D. Answer: C QUESTION NO: 245 Which of the following BEST describes how an impact printer works? A. Small wires impact and squeeze ink from a ribbon. Heat from theprinthead melts the ink onto the paper. Toner sticks to photoconductive areas on a drum.www. Any Time. Nickel cadmium cell D. Heat from theprinthead boils a water-based ink. C. Answer: B QUESTION NO: 246 Which of the following is the MOST likely power source for a desktop computer? A. Small wires strike and transfer ink from a ribbon. Switching-mode power supply B.ROM can be read? A.

"Pass Any Exam.com 79 Ac tua lTe A.co A user wants to add an additional network connection to their laptop. It was introduced in 1996 and is an extension of the system BIOS. you need to use ACPI standard. IRQ D. the technician finds the customer extremely angry that it has taken over four hours for a response. document the situation and inform management that the customers behavior was undesirable. Empathize with the customers urgency and explain that there have been problems with the call tracking system for weeks. document the situation and inform the manager that the customer was not happy with the response time. Make sure the customer is aware that the current service level agreement allows for an eight hour response.www. ODBC B. Which of the following is the BEST course of action for the technician to take to resolve the issue? A." . Upon closure. PCMCIA sts . SATA B. IMAPI Answer: B Explanation: : To define power management in laptop computers. Which of the following bus slots will a laptop MOST likely have available to support a new NIC? m QUESTION NO: 249 . D. Focus on completing the task in an expedited manner. Although the technician has immediately responded to the dispatch. Upon closure. SODIMM D. AGP C.actualtests. Answer: D QUESTION NO: 250 A technician arrives to resolve a customer issue. B. C. ACPI C. Any Time. Contact the dispatch team immediately and request to speak to a manager to determine the breakdown in response time.CompTIA 220-701: Practice Exam Which of the following hardware features controls power management? A. Empathize with the customer then focus on completing the task in an expedited manner.

Which of the following should be the technicians NEXT troubleshooting step? A.11n. The DHCP service needs to be restarted on the client computer.actualtests. MAC filtering is preventing the computer from connecting to the network. to ensure that the keyboard is still functioning. B. The technician then explained to the customer the importance of keeping a clean area around their computer." . Ask another technician to verify that the findings are correct. D. The print spooler service needs to be restarted on the client computer.11a to 802. lTe sts An end user states that they are unable to connect to their home wireless network from their laptop. Recent provider upgrades have changed the wireless specification from 802. C. Report the incident to the customers manager. B. Any Time. The wireless network is not properly configured.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 251 A technician has replaced a failed keyboard that was full of debris. Which of the following is the MOST likely cause for the customers issue? A.www. The wireless network card has been disabled by the hardware switch. Which of the following is the MOST likely cause for the problem? . C. D. The customer was able to print and then left on vacation. The customers permissions have changed and needs to be an administrator to print color. Answer: B QUESTION NO: 252 Answer: B QUESTION NO: 253 A customer states that they are no longer able to print to their color network printer. Everyone else is able to print to the color printer without a problem. actions taken and the outcome. Since returning the customer is only able to print to the black and white printer. The printer address has changed and the customer needs to remap their printer. B. but now they are unable to see the network at all.co m . Document the issue including findings. D. Answer: C "Pass Any Exam. They were able to connect without a problem the day before. C.com 80 Ac tua A. Follow up with the customer at a later date.

actualtests. Modem sts .7 D. 192. 8.com 81 Ac tua lTe A. It prevents voltage from shorting out the CPU. The backup should clear the archive bit for each file. Switch C.16 C.1.9.168.1. Firewall B. Any Time.15.3 B.www. Which of the following is the correct explanation of the paste? A. It assists in keeping the CPU cool. Which of the following backup type should be selected? "Pass Any Exam. Ethernet hub D.1. D. It prevents theft by covering the values written on the CPU.1.co Which of the following devices should be added to a network to support full-duplex communications? m . C. Answer: D QUESTION NO: 255 Answer: B QUESTION NO: 256 Which of the following is a private IP address and will not be routable on the Internet? A." . 206.CompTIA 220-701: Practice Exam QUESTION NO: 254 When installing a new CPU for a customer. the customer asks what the tube of paste that came with the CPU is used for.23 Answer: B QUESTION NO: 257 A technician wants to configure a tape backup to run every evening that will only archive files that have changed since the last tape was run. It keeps the new CPU from falling out of the socket. 176.1. B.

Answer: D QUESTION NO: 260 A dual core CPU has: "Pass Any Exam. has twice the cache of a dual core processor.CompTIA 220-701: Practice Exam A.com Ac tua lTe sts . The monitor needs to be replaced with a newer model Answer: A QUESTION NO: 259 The term quad core implies that a CPU: A. Any Time. Limited amount of memory for the display adapter B.co m 82 . C. D. Not enough free space on the hard drive C. Full D. B. Which of the following is the MOST likely cause of this? A." . Daily Answer: A Explanation: You should run an incremental backup as this only backs up files that have changed since the last backup and marks the files as backed up by clearing the archive bit. is clocked four times faster than a normal unit. these files are then marked as archived. A copy backup backs up the selected files and does not mark the files as archived.actualtests. Incremental B.www. A full backup backs up all the files on the disk. QUESTION NO: 258 When working on an older machine a technician notices that when the resolution is increased the number of available colors drops to 16-bit from 32-bit. Copy C. requires memory to be installed four units at a time. Graphics card jumpers need to be reconfigured D. has four integrated processing units.

B.com Ac tua lTe sts . However. Which of the following safety precautions must the technician be aware of before repairing the printer? "Pass Any Exam. the customer is not done describing all their symptoms. has two error correcting and checking units. the technician knows what the solution is. B. Wait until the customer is finished then refer them to a website so they can find the resolution and implement any preventative techniques so the problem does not appear again. D. Answer: C QUESTION NO: 262 SSL technology is used to: A.actualtests. double the number of pins. encrypt the contents of a hard disk. The technician should ask the customer to repeat the problem several times so they can verify all of the facts. B. C.co m 83 . Answer: C QUESTION NO: 261 While a customer is describing a problem to a technician. Which of the following would be the MOST appropriate action of the technician to take? A. C." .CompTIA 220-701: Practice Exam A. prevent unauthorized login attempts. provide remote assistance to users. The printer must be repaired immediately as it is in production and cannot be taken down for a long period of time. Hear what the customer has to say without interrupting if it will not take an excessive amount of time. two separate processing units. secure communications with websites. Any Time. Answer: C QUESTION NO: 263 A technician is observing a laser jet printer that is jamming. C. twice the amount of cache. D.www. Politely tell the customer that the solution is known and that no other symptoms need to be discussed. D.

The print spooler can catch any loose clothing. C. The ink carriage might move. Replace the touch screen. The print fuser will be hot. lTe A user states that when using a tablet PC the mouse icon does not move to the exact location when pointing to the screen. Which of the following is the BEST way to respond the customer? A. Disregard the statement and continue to resolve the new issue. The laser will be hot. A wrist strap B. State that the update has no relationship to the new issue and continue implementing a solution. B. Unplug the laptop Answer: A Answer: B QUESTION NO: 266 A customer is talking to the technician about an update that occurred a while back and has no relationship to the problem at hand. D. Answer: B QUESTION NO: 264 Which of the following BEST prevents electrostatic discharge when working on a laptop? A.www. Ask the user about where information on that update was released. "Pass Any Exam. D.com 84 Ac tua A. C. Any Time. B." . Wait until the customer completes their statement and explain how to resolve the new issue. Replace the mouse.CompTIA 220-701: Practice Exam A.co m . D. Nonmetallic tools C. Which of the following would BEST resolve this issue? sts QUESTION NO: 265 . A UPS D. B.actualtests. Reinstall the mouse drivers. C. Calibrate the touch screen.

ipconfig B. Any Time. telnet D.co m . Ask the customer for permission before answering the call. C.actualtests. D. Step outside and answer the call. Answer: B QUESTION NO: 270 "Pass Any Exam.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 267 Which of the following command line tools would be BEST to use if a technician wants to see if a printer is on the network? A. Stop the mandatory update. Post notices around the building. Email the users about the update. msconfig Answer: B QUESTION NO: 268 Answer: C QUESTION NO: 269 A technician is on a service call and notices that a friend is calling. Which of the following is the BEST course of action? A. D. Which of the following would be the BEST way to communicate the mandatory update to the users? . ping C. sts A mandatory update is going to be released to the users on the network that will reboot the workstations during lunch hours. B. Answer the call and then resume work." . Install the update without notice.com 85 Ac tua lTe A.www. C. Ignore the call and call back afterwards. B.

a PC displays MISSING NTLDR. C.11g network connectivity to a laptop. D. D. Display Settings>Advanced Settings D. "Pass Any Exam. how can the registry backup before changes are made? A.actualtests. C.com Ac tua lTe QUESTION NO: 272 sts .CompTIA 220-701: Practice Exam When attempting to boot-up. Activate infrared ports in the BIOS. Backup registry file C. Disable plug and play in the BIOS. Any Time. Which of the following is the FIRST procedure that a technician should carryout to correct this error? A. Import registry file Answer: A QUESTION NO: 273 A technician needs to add 802. Update the firmware in LAN adapter. Remove any incompatible hardware.co m 86 . Install a Bluetooth USB adapter. Control Panel>Configuring Desktop B.www. Control Panel>Services C. Save registry file D. Install a wireless PCMCIA card. Answer: C QUESTION NO: 271 Where can a technician configure multiple monitor displays in Windows Vista? A. Display Settings>Resolution Answer: C Using regedit. Clear any removable disks from all drives and start-up PC. Which of the following would be the BEST method? A." . Install Windows Updates. B. Export registry file B. B.

CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 274 To record audio using a microphone attached to a computer running Windows XP. Start>Settings>Control Panel>Sounds and Audio Devices>Audio B.com Ac QUESTION NO: 276 tua lTe sts .shell B. Start>Settings>Control Panel>System>Hardware C. SODIMM B. Start>Settings>Control Panel>Sounds and Audio Devices>Sounds Answer: A QUESTION NO: 275 Which of the following is the MOST common form of a serial port? A. 9-pinD.co m 87 . Any Time." . RJ-45 C. which of the following locations would provide access to adjust the input levels? A.actualtests. DDR RAM D. 15-pin D. SDRAM Answer: D QUESTION NO: 277 "Pass Any Exam. One of the memory modules has 168 pins. shell E. Start>Settings>Control Panel>Speech D.www. 6-pin Mini-DIN Answer: A A technician needs to identify the type of memory in use by a computer. Which of the following is the memory type? A. RIMM C.

Which of the following is the MOST likely cause of the problem? lTe QUESTION NO: 279 sts .co m 88 .com Ac tua An end user that travels between multiple offices reports that they are having trouble printing a report to a USB connected printer. nothing happens.bat C. The printers USB port is not compatible. Task Scheduler C. Logon phase B. Workstation D. Network Answer: A QUESTION NO: 278 Which of the following is the NEXT phase after POST? A. Answer: A QUESTION NO: 280 An end user reports that they hear a clicking noise that becomes more frequent when they save files. Kernel loading phase Answer: C A. Power supply warming or cooling B. The user does not have the correct printer driver.actualtests. D. The report is not formatted to use USB. Autoexec.CompTIA 220-701: Practice Exam An end user reports that anytime they try to print locally. Which of the following services is MOST likely causing the issue? A. Any Time. Boot loader phase D." . The user does not have the correct network drivers. C. Which of the following is the MOST likely cause of the noise? A. Print Spooler B.www. Error correcting memory making data adjustments "Pass Any Exam. B.

C. D. Which of the following should the technician do? A. B.exe. Run theipconfig /registerdns command.www. enable one of the new devices in each profile. The technician runs winipcfg from the command line but receive an error that this is not a recognized command. Modify the path variable to include the location of winipcfg. Install the support tools from the Windows XP CD. The operating system is corrupt. The hard disk drive has failed. Upgrade the device drivers for both components. Sometimes either or both devices fail to function.CompTIA 220-701: Practice Exam C. Run theipconfig /all command. but either device will function if the other is disconnected. Answer: B QUESTION NO: 283 A user reports a problem with their PC after a technician installed a second hard drive and an additional CD. Any Time.co Answer: A m 89 . B. D." . C. lTe A user reports their PC beeps when it is turned on.actualtests. Create two hardware profiles.com Ac tua A. B. Which of the following is the MOST likely problem? sts QUESTION NO: 282 . Upgrade the power supply. The CPU has dislodged from its socket. There is no display on the monitor and the PC shuts off following the beep. Which of the following should the technician do? A. Install additional ribbon cables. D.ROM drive. "Pass Any Exam. System fan is rubbing against the fans housing Answer: C QUESTION NO: 281 A technician is trying to determine the DNS server address being used by a Windows XP workstation. Hard drive is failing D. The monitor has failed. C.

" . D. DNS D. Which of the following is a BEST practice to ensure that the companys data is protected? A.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 284 Which of the following can limit specific devices from being able to connect to a small office home office (SOHO) network? A.co m 90 .www. Use a low level format. Documents and Settings D. C. B. Repartition the hard drive. Windows C. ISDN B. Program Files B.com Ac QUESTION NO: 286 tua lTe sts . Use thefdisk command. Answer: B Which of the following is the default installation folder for user installed programs in 32-bit Windows XP Professional? A. MAC filtering C. Root Answer: A QUESTION NO: 287 "Pass Any Exam. Safe Mode Answer: B QUESTION NO: 285 A technician has been asked to assist with the disposal and recycling of the old computers.actualtests. Use the format command. Any Time.

Dual independent bus architecture B. The hard drive has failed. Fiber optic B.www. DDR2 RAM C. TwisteD. C.com Ac tua Which of the following technologies allows a single processor to handle two sets of processing instructions at the same time? lTe sts .co m 91 . MMX technology Answer: C QUESTION NO: 290 Which of the following cable types is MOST commonly used to support dial-up networking? A.actualtests. Hyperthreading D. Installing the newest memory available D. Which of the following is the MOST likely cause of the error? A. Installing more memory of the same type and speed C. Installing same memory type but at a slower rate of speed Answer: B QUESTION NO: 288 A user reports that their computer will not boot and is displaying a non-system disk error message. D. The BIOS must be set to auto-detect the hard drive. Answer: B QUESTION NO: 289 A. Any Time.CompTIA 220-701: Practice Exam Which of the following will give the BEST results when adding additional memory modules? A. While troubleshooting.pair copper wire "Pass Any Exam. The hard drive jumpers are configured incorrectly. Installing the fastest memory available B. The user has placed a non-bootable floppy diskette into the diskette drive. the technician verifies that the hard drive is being correctly recognized by the BIOS. B. IEEE 1394 C." .

IEEE 1394 C." . UTP Answer: D Which of the following cable types has an RJ-45 connector? A.com Ac tua lTe sts . TwisteD. Fiber optic C. SC D. LC C. Coaxial Answer: A QUESTION NO: 293 Which of the following connectors is MOST commonly used to support dial-up networking? A. IEEE 1394 D.pair copper wire B. Coaxial D. Coaxial Answer: C QUESTION NO: 291 Which of the following cable types is MOST commonly used for a LAN within a building? A.www. Any Time.actualtests.co QUESTION NO: 292 m 92 .CompTIA 220-701: Practice Exam D. RJ-45 B. Fiber optic B. RJ-11 Answer: D QUESTION NO: 294 Which of the following memory types is able to correct memory errors? "Pass Any Exam.

Hyperthreading Answer: A Which of the following protocols is used to create a personal area network (PAN)? A. sts . Non-ECC C.11a C.co m 93 .com Ac tua QUESTION NO: 296 lTe Explanation: The Docking station is a platform that allows you to host desktop components permanently. and bays for storage devices. TCP/IP B. 802. Dual Inline Package (DIP) "Pass Any Exam." . connectors for peripheral devices. Docking station B. It provides slots for expansion cards.CompTIA 220-701: Practice Exam A.actualtests. Any Time. Express bus C. Dual channel B.11n D. 802. Bluetooth Answer: D QUESTION NO: 297 Which of the following features allows a single CPU to be reported to the operating system as two CPUs? A. ISA slot D.www. Non-parity Answer: C QUESTION NO: 295 Which of the following is used to add expansion capabilities and additional ports to a laptop? A. Once a portable computer is inserted in a docking station it behaves like a desktop computer. ECC D.

On the outside of a heat sink B.www. L2 cache C. A user would need to manually type the SSID to connect.com Ac tua lTe sts ." . Upgrade formats the drive B. Clean install formats the drive Answer: B QUESTION NO: 301 "Pass Any Exam. Data encryption would be more secure over wireless connections. D. Applications need to be reinstalled with an upgrade D. In the socket of a component C. The access point would now transmit on only one channel. Answer: A QUESTION NO: 300 Which of the following is the BEST reason to use an upgrade over a clean install in Windows XP? A. On top of a component D. Data encryption would be less secure over wireless connections. 64-bit Answer: C QUESTION NO: 298 Which of the following locations BEST describes the correct placement of thermal compound? A. Between a component and a heat sink Answer: D QUESTION NO: 299 Which of the following should the technician expect when disabling SSID broadcast? A. C. Hyperthreading D. Any Time. Upgrade retains user settings C.co m 94 . B.CompTIA 220-701: Practice Exam B.actualtests.

255. Determine how long the user has had the problem. D.CompTIA 220-701: Practice Exam Which of the following must be configured to allow full viewing of all menus and dialog boxes for multiple languages in Windows XP? A. Determine if any other users are affected by the problem.www. Determine if changes have been made that could have caused the problem. Windows Multilingual Interface Pack D.mp3 at the end of mpeg layer 3 file names in Windows XP? "Pass Any Exam.0. 255. 255.255. Answer: A QUESTION NO: 304 Which of the following should the technician use to display . 255.co m .com 95 Ac A user reports that their USB device has stopped working. Determine how long before the user is due for an upgraded system.255. C.255.0." . B.0. Which of the following troubleshooting techniques should be used NEXT to help the technician establish a theory of probable cause for the users new computer problem? tua lTe Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255.0. sts .0 B. Any Time. Windows Language Wizard B.0 D. Windows Multiple Language Keyboard Pack C. Windows Multi-user Interface Pack Answer: C QUESTION NO: 302 Which of the following below is a valid default subnet mask for a Class A network? A.1 C. 255.actualtests.0.255.0 Answer: C QUESTION NO: 303 A.0.

Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide extensions for known file types B. BIOS B. Higher response time B. Windows Explorer>Tools>Folder Options>View tab>Select Show hidden files and folders D. CPU Answer: D QUESTION NO: 307 Which of the following are reasons a user will utilize an external display with a laptop? (Select TWO). Answer: C QUESTION NO: 306 In which of the following does the level 1 (L1) cache reside? A.com 96 Ac tua lTe sts . three-dimensional viewer. Any Time. To support active desktop "Pass Any Exam. a user has the ability to customize translucent windows called: A. Windows Explorer>Tools>Folder Options>View tab>Check Hide protected operating system files Answer: A QUESTION NO: 305 In Windows Vista Ultimate. C.www. B. Limited display size C. RAID D. Windows Explorer>Tools>Folder Options>View tab>Uncheck Hide protected operating system files C. floating bars. Support different resolutions D. RAM C. seeing windows." . A.actualtests.co m . aero glass.CompTIA 220-701: Practice Exam A. D.

Develop a plan to get the drive replaced.com Ac tua A. C. Limited bandwidth Answer: B. Run a backup of the system. Differential D.ROM drive and has tested and found that the drive is defective. Incremental B. Establish a theory of probable cause.co m 97 . Question the user and make sure that they have not made any changes to their system recently. findings and solutions. B. D. Which of the following should the technician do NEXT? A. Normal Answer: D QUESTION NO: 309 Answer: C QUESTION NO: 310 A technician has been troubleshooting a users problem with their CD. D. Perform a backup before making any changes. Which of the following is the NEXT step that the technician should take? sts . Which of the following types of backup should the technician select? A. lTe A user in a SOHO is having problems with a software application. The technician has validated the problem and suspects that the application needs to be reinstalled.actualtests. "Pass Any Exam.C QUESTION NO: 308 A technician is asked to setup a scheduled daily backup of a specific computer using the built-in backup utility in Windows XP. Any Time. Establish a plan of action to resolve the problem." . B. Call their manager and report the status of the issue. The user has asked that a full backup be run every day.www.CompTIA 220-701: Practice Exam E. Daily C. Document all issues. C.

The technician wants to check the DirectX version installed on the PC to ensure that it is the most current. The size equal to the physical memory B. B.co m 98 .www. Any Time.actualtests. regedit B.5 times the physical memory D.com Ac tua A. ipconfig C. msconfig D. Which of the following should the technician do NEXT? A. Which of the following utilities should the technician run? . you need to use the DxDiag utility (DirectX Diagnostics). Run a full system backup. 1." . QUESTION NO: 313 Which of the following is the default page file size for Windows XP? A. C. 2MB Answer: C "Pass Any Exam. 4095MB C.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 311 A technician has just replaced a users defective CD. D. Call their manager and report the status of the issue. Answer: B QUESTION NO: 312 Answer: D Explanation: To test the DirectX functionality.ROM drive and tested that everything is working properly. Document their findings and the actions taken. dxdiag lTe sts A home user reports they have purchased a new video game for their PC but have trouble running it. A technician arrives and ensures that the users hardware and video card meet the minimum requirements of the game. Further troubleshoot the defective drive to determine if the problem is covered by the warranty.

DLL or the Hardware Abstraction Layer is responsible for the communication between the hardware and the operating system.CompTIA 220-701: Practice Exam QUESTION NO: 314 Which of the following boot process files communicates hardware changes to the Windows XP operating system? A. Use the proper acronyms. C.co m 99 .com Ac tua lTe sts . Use email so that everything is in writing. Get a language to language conversion dictionary to help understand what is being said. Use technical jargon. Ntbootdd.dll Answer: D Explanation: The HAL.exe B. QUESTION NO: 315 A technician is informing a customer about the finding of any specific computer problem. Any Time." . Which of the following is the BEST approach to tell the customer what is going on? A. D. D. Inform the client the service must be rescheduled with a different technician. B. B. Ask to get an interpreter to assist in the language barrier. Ntldr C. Answer: A QUESTION NO: 316 A technician goes to a client site where there are some language barrier issues.actualtests. Smss. Answer: C "Pass Any Exam. Restate the issues to the customer for validation. Hal. Which of the following is the BEST method to overcome the issues at hand? A.sys D. Use non-technical terms. C.www.

Any Time.com Ac tua lTe A.www. Which of the following is the BEST course of action to take care of the appointments during that day? A. B. C." . Contact the customers and inform them of the change in schedule and give an appropriate time frame to make the service calls. IEEE 1394 Answer: B QUESTION NO: 320 "Pass Any Exam. sts A technician is working on a computer with periodic shutdown problems. C. D. Electromagnetic interference due to the copy machine in the room. and make the repairs as quick as possible to try to catch up on the schedule. Answer: C QUESTION NO: 318 Answer: C QUESTION NO: 319 Which of the following input/output protocols is commonly associated with the DB. D. continue on with the rest of the day as scheduled and then try to fit in the skipped customer at the end of the day. Skip the first appointment. explain the reasoning to the client. Call the customers scheduled that day and reschedule all the appointments to different days. RS-422 B. Power supply on the computer is going bad. RS-232 C. IEEE 1284 D.co m 100 . Which of the following is MOST likely causing the shutdown issues? . B. It has been in service for four years and is located in a copier room.9 port? A. Improper ventilation from dust buildup inside the computer. Go to the first scheduled appointment late.CompTIA 220-701: Practice Exam QUESTION NO: 317 A technician is late getting to a service call first thing in the morning.actualtests. Power supply to the room is not great enough for both the copy machine and the computer.

G.actualtests. 40 Answer: B QUESTION NO: 322 Which of the following are the BEST options to secure a Wi-Fi network? (Select THREE).G QUESTION NO: 323 A technician must come up with a solution to control multiple computers with a single monitor. D. D.D. More horsepower will be provided. C. Add a USB hub to each computer. Any Time. Which of the following is the BEST solution? A.CompTIA 220-701: Practice Exam Which of the following will be true of the battery with 9 cells instead of 6 cells? A. A. Disable SSID broadcast. 9 B.www. B. "Pass Any Exam. Answer: A.com Ac tua lTe sts . Add an infrared connection to all computers. E. B. Enable Volume Shadow Copy. 25 D. Use a MAC filtering. Disable WEP. Use WPA encryption. B. Enable DHCP. C. 15 C." . Use a TPM Chip. More devices can be powered at one time.co m 101 . Answer: B QUESTION NO: 321 How many pins does a VGA Connector have? A. F. Higher electricity measured in volts. Greater duration of power availability.

Add a KVM switch to the technicians computer.0Mbps. D. 128-bit card D.0Mbps. Add a Bluetooth connection to all computers.CompTIA 220-701: Practice Exam C. Which of the following provides the BEST solution? A. 480Mbps B. 20Mbps. 32-bit card C. 10Mbps. 256-bit card Answer: B QUESTION NO: 325 Which of the following speeds are the USB 2. 2. B.www." . D. 16-bit card B. A worm requires user interaction.co m 102 . 12Mbps. A worm self-replicates. Any Time. 16Mbps.actualtests.5Mbps. A virus does not require user interaction.5Mbps.com Ac tua lTe sts . 1. 360Mbps D. C. 400Mbps Answer: A QUESTION NO: 326 Which of the following is the main difference between a worm and a virus? A.0 data rates? A. Answer: C QUESTION NO: 324 A technician is asked to add a PCMCIA bus card to a laptop that will allow the laptop high-speed wireless capability. A virus self-replicates. Answer: C QUESTION NO: 327 "Pass Any Exam. 450Mbps C. 1. 2.

Run some preliminary diagnostics tests to narrow the scope of the noise and then ask the customer about any changes made to the system. Rush to finish the job. Any Time. Call the second customer. Stay on the current service call and arrive late on the next service call. C. Answer: C "Pass Any Exam. and reschedule.CompTIA 220-701: Practice Exam A technician scheduled two customer service appointments at the same time without realizing. apologize. D.com Ac A customer states that the computer is making a loud noise. Call the next service call. B. D. B. Leave the current service call to make the next service call. Answer: B QUESTION NO: 328 A service call is taking longer than expected for a technician. and go to the next service call.actualtests. Which of the following would be the BEST way to handle the situation? A. apologize. Which of the following should the technician do FIRST upon arrival at the customer site? tua QUESTION NO: 329 lTe Answer: B sts . D.co m 103 . this is going to make the technician late for the next service call appointment. Make the first appointment and then." . Try to hurry at the first appointment to make it to the second appointment in a timely manner. C. C. Go to the second appointment because it is listed as priority and then reschedule the first. after completion. call the second customer and explain you are running late.www. A. Call another technician who has worked with this customer in the past and inquire about any prior issues. Ask the customer closed ended questions to help narrow the symptoms down and help the customer feel at ease with the technical jargon. Which of the following is the BEST resolution for the issue? A. B. Ask the customer detailed questions to narrow down the problem then restate the problem back to the customer to verify. and reschedule.

The current language on the workstation is the customers native language.CompTIA 220-701: Practice Exam QUESTION NO: 330 A technician is at a service call and notices that the language on the workstation is different that the technicians native language. RJ-45 C. A technician wants to display the CPU meter on the desktop at all times on a Windows Vista workstation to narrow down the time." . Windows Media Center C. RJ-11 B. Answer: B Answer: D QUESTION NO: 332 A. Explain that the issue can not be resolved because the technician does not understand the language. Which of the following options should the technician do NEXT? A. Change the language and complete the service call. Windows Defender B. C. Any Time. ST .actualtests.www. D. B. Which of the following applications can be used? tua lTe sts A.co Which of the following connectors are used on the end of a fiber cable? m QUESTION NO: 331 . Windows Sidebar D. Windows Narrator Answer: C QUESTION NO: 333 Which of the following operating systems has a default application installed to monitor the CPU meter on the desktop? "Pass Any Exam. Tell the customer that the operating system is corrupted and must be reinstalled. BNC D. Ask the customer if the technician can change the language.com 104 Ac A workstation is running slow on certain applications during the day.

com 105 Ac A. Windows 2000 Professional Answer: B QUESTION NO: 334 Which of the following operating systems comes with a default application to record TV using a remote? A. Windows XPMedia Center D. Windows Vista Home Premium C. "Pass Any Exam. Pointing stick failure B. a person who go through a corporations waste to see if they can use any of the information. B. targeted email that is directed at a group of users so that it appears to be from a legitimate source. Memory failure D. a worm that attacks multiple computers and memorizes each computers keystrokes. Windows Vista Home Basic B. a coordinated attack where several machines attempt to overwhelm a remote website with excessive traffic. Which of the following is the MOST likely cause? sts . D. C. Windows XP Professional B." . WindowsVista Ultimate C.co m . LCD failure tua lTe A user states that the mouse is acting erratically and moving to the right top hand corner all by itself on the laptop. Windows XP Professional Answer: B QUESTION NO: 335 Answer: A QUESTION NO: 336 When talking about online security a phishing attack is referring to: A.actualtests.www. Hard drive failure C.CompTIA 220-701: Practice Exam A. WindowsVista Business D. Any Time.

Sidebar Interface C. Task Manager B. Any Time. C. icons. Too many pages are being sent to the printer at one time." . D. Aero Display Manager sts .com 106 Ac tua lTe A. User Account Control D. C. Wrong type of paper is being used for this printer.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 337 Windows Vista applications that run in the sidebar are know as: A. Answer: C QUESTION NO: 340 "Pass Any Exam. gadgets. The printer drivers need to be rolled back to a previous version. D. The paper tray was empty this morning so they re-filled the paper tray and checked the ink levels. Answer: C QUESTION NO: 338 Answer: C QUESTION NO: 339 A user reports that Monday morning one of the ink jet printers in the office has a problem with images smearing on the page. Which of the following is MOST likely the issue with the smearing print? A. B. applets.www. The printer was working fine Friday. Spooler service needs to be restarted. hives. B.actualtests.co The feature of Windows Vista that prevents applications from running in privileged mode even when an administrator is logged is which of the following? m .

C. a computer must meet which of the following hardware requirements? A. LCD monitor D.www.CompTIA 220-701: Practice Exam Which of the following authentication technologies provides security to a corporate environment MOST commonly via the PCMCIA interface on a laptop? A. Any Time. Username B. Smart cards D. D. 800MHz processor B. Which of the following steps should the technician take NEXT? lTe sts .co m 107 . Replace the video card to confirm diagnosis. Answer: A QUESTION NO: 343 Which of the following can be used to help solve certain functionality issues when working with older DOS or Windows applications inside of Windows Vista? A. 512MB RAM Answer: B QUESTION NO: 342 A. Establish an alternative diagnosis. Key fob C." . After speaking with the user and examining the symptoms. Question the user to determine what has caused the video card to fail. B. the technician believes that the computers video card has failed.com Ac tua A user reports that no picture is appearing on the monitor. 128MB graphics card C. Verify that all other computer components are operating normally. Biometrics Answer: C QUESTION NO: 341 In order to install and run Windows Vista with the Aero user interface. The Compatibility tab within an application shortcuts Properties "Pass Any Exam.actualtests.

Hard drive tua A user has reported that their computer is operating very slowly and that they hear a rather loud clicking sound. Without changing Windows Vistas system-wide color depth settings.actualtests. Right-click the applications shortcut and choose Properties. Select Disable Visual Themes. CONVERT. Right-click the applications shortcut and choose Explore." . The Previous Versions tab within an application shortcuts Properties Answer: A QUESTION NO: 344 A user owns older software that requires 8-bit color depth in order to run properly. DOSKEY C. Device Manager B. D. B. Enter the Compatibility tab and select Disable Visual Themes. Processor C. Which of the following is MOST likely the issue? lTe sts Answer: A . RAM D. Dxdiag C. Any Time.www. Enter the Compatibility tab and select Run in 256 colors. QUESTION NO: 345 Answer: D QUESTION NO: 346 A customer reports that every time Windows loads a message that one or more services failed to start is displayed. Select Run in 256 colors. Right-click the applications shortcut and choose Properties. Telnet "Pass Any Exam.EXE D. Case fan B. C.co m . which of the following will BEST fix this issue? A. Right-click the applications shortcut and choose Compatibility.com 108 Ac A. Which of the following should be used to troubleshoot this error? A.CompTIA 220-701: Practice Exam B.

Any Time.actualtests.www. Safe Mode D. Debugging Mode D. Which of the following Advanced Mode Options should be used to start up the computer? .CompTIA 220-701: Practice Exam D. Last Known Good Configuration C.com Ac tua A. but the stop errors continue. Which of the following Advanced Startup options would BEST resolve this issue? A. Safe Mode B.co m Answer: C 109 . Last Known Good Configuration C. Disable Automatic Restart lTe sts A technician is working on a computer that has a virus downloaded on it. The technician has uninstalled the program. Last Known Good Configuration D. The technician gets an Access Denied message stating the process is in use every time the technician tries to remove the virus. Systems Restore Answer: D "Pass Any Exam. Active Directory Restore Mode C." . Event Viewer Answer: D QUESTION NO: 347 A technician is unable to log into a users computer after installing new hardware. Which of the following would get the computer back to the operational state it was before the install? A. Debugging Mode B. a computer is getting stop errors. Debugging Mode B. Disable Automatic Restart QUESTION NO: 348 Answer: A QUESTION NO: 349 After installing a program.

co m 110 . Emergency Repair Disk (ERD) D. Resistance and size C. Voltages and size D. The access point is next to a speaker B. Any Time. Which of the following would MOST likely cause the connection drops? A. Back up of the data C." .4GHz wireless access point that drops connections. Which of the following would need to be created prior to the installs? A.actualtests. Cordless phones D.11 standards operates at a maximum speed of 11Mbps? "Pass Any Exam. USB copy of startup files Answer: A QUESTION NO: 351 Which of the following is important to know when selecting a power supply? A.CompTIA 220-701: Practice Exam QUESTION NO: 350 A technician wants to be able to bring the system state back to the original condition in case of any conflicts prior to making multiple software installs on a computer. Wattage and size B.com Ac tua lTe sts . Electrostatic Discharge (ESD) C. Incandescent lighting Answer: C QUESTION NO: 353 Which of the following IEEE 802. Restore Point B.www. Amperage and size Answer: A QUESTION NO: 352 A technician is called in to repair a 2.

802. Which of the following would BEST assist their searches? A. D.11n C. C.www. Defrag C. After looking at the print queue a technician determines that a print job needs to be deleted to resolve the issue. Which of the following is the MOST likely reason? A. D. it will not delete.actualtests. The technician does not have the necessary permissions. B. Any Time.CompTIA 220-701: Practice Exam A. The job must be deleted using the printers front panel. The fastest cache that resides at the chip level. When the technician tries to delete the job. The fastest cache that resides outside the chip level.com Ac tua A. 802. Chkdsk B.11g D. 802. The user submitted the job as a priority. "Pass Any Exam.11a Answer: A QUESTION NO: 354 A technician notices that a group of users are continuously searching their computers for the same files. C. 802. The largest cache that resides outside the chip level. Scandisk Answer: C QUESTION NO: 355 Answer: C QUESTION NO: 356 A user reports that print jobs are not printing.co m 111 . Once a job is submitted to the queue it cannot be removed. Indexing D.11b B. The largest cache that resides at the chip level." . lTe Which of the following BEST describes L1 cache? sts . B.

Some of the inkjets are clogged in the cartridge. C. Gigabit Ethernet B. B. Infrared D. Answer: C QUESTION NO: 358 Answer: C QUESTION NO: 359 Which of this following network types is the FASTEST? A.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 357 A user reports that the print jobs from a color inkjet printer appear fuzzy. D. The printer does not support the font on the document. Which of the following options would BEST help troubleshoot the problem? A. Wi-Fi C. B. Send a test page to the printer. Any Time.actualtests. D." . This printer is not capable of printing such fine details select another type of printer. Power cycle the printer. Run an alignment page.co m . lTe sts A user reports that the output from an inkjet printer is missing some of the finer details of the print jobs being sent to it.www.com 112 Ac tua A. C. Bluetooth Answer: A QUESTION NO: 360 "Pass Any Exam. A technician looks at a document and observes that the text appears to be consistent in color across the entire document. Which of the following is the MOST likely cause of the missing detail? . Replace all of the print cartridges. The printer is set in draft mode in the printer properties.

802. Any Time. WEP withshareD. msconfig D.11g Answer: A QUESTION NO: 361 Which of this following wireless security options is MOST secure? A.co m . Delete all print jobs before replacing the printer. B. Notify all users before unplugging the printer. 802. Answer: A QUESTION NO: 363 Which of the following utilities can change the startup programs? A. D. boot. 802.ini C. 802. msinfo32 Answer: C "Pass Any Exam.com 113 Ac tua lTe sts . WEP2 withshareD.key authentication D.key authentication C. C.key authentication Answer: B QUESTION NO: 362 A technician must replace a network printer.actualtests.CompTIA 220-701: Practice Exam Which of the following Wi-Fi network types has the HIGHEST transfer speed? A. Unplug the network printer and then replace with a new printer.key authentication B. WPA withshareD. Which of the following is the FIRST step the technician should take? A. Save all print jobs.11a D. replace the printer and then print everything that was saved. sysedit B.11n B. WPA2 withshareD.www.11b C." .

D. The system does not have enough free hard drive space. Enter hard drive information manually into the BIOS. The automatically restart feature in System Failure option is on.bat. Enter hard drive information manually into the Autoexec.www.actualtests. format . C. Which of the following is MOST likely the cause of this problem? A. D. The technician suspects an IRQ conflict. Answer: D QUESTION NO: 367 A technician has been called to correct a problem with erratic performance of an external scanner and internal modem.CompTIA 220-701: Practice Exam QUESTION NO: 364 A user reports that after a stop error appeared the PC started to reboot in a continuous loop. Any Time. Enter hard drive information manually into theNtldr file. Enter hard drive information manually into the Boot. The system cannot connect to the network. C.co Which of the following commands will partition a hard disk on a Windows XP computer? m . fdisk C. B. convert B. In which of the following can the "Pass Any Exam. After installing the hard drive which of the following must the technician do NEXT? tua lTe sts A.ini file. B. The hard drive is faulty and needs to be replaced. Answer: B QUESTION NO: 365 Answer: B QUESTION NO: 366 A. chkdsk D.com 114 Ac A technician has been asked to install and configure a hard drive on an older system that does not support autodetect." .

Any Time. B. Which of the following is the solution? A. D. B. Control Panel>Hardware Devices>Settings Answer: B QUESTION NO: 368 How would a technician configure a computer to enable Hibernation? A. D. Control Panel>Power Options>Hibernate tab B. Hard drive is faulty. Which of the following is the MOST likely problem? lTe sts . My Computer>Hardware>Settings D. Device Manager>Power Options>Check-off the Hibernate box C.CompTIA 220-701: Practice Exam technician go to review the IRQ settings? A. Device Manager>Computer Properties C. BIOS>Power Menu>S11>Hibernate D. C. On start up the computer does not seem to boot or display a command prompt and the technician notices a series of beeps. The fuser unit is defective. The feed roller is defective. The pick-up roller is defective. "Pass Any Exam. tua A technician has just installed Windows 2000 on a computers clean hard drive." . BIOS is reporting a memory error.com Ac A. The toner cartridge is defective.co m 115 . C.www. Start>Run>Regedit B. CMOS battery is dead.actualtests. Control Panel>Hardware>Systems>Power Management>Settings Answer: A QUESTION NO: 369 Answer: B QUESTION NO: 370 A customer reports that a printer is printing blank pages. APM is off.

Power supply wattage is too high. Power supply is the wrong wattage. D.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 371 A technician has replaced a bad power supply in a workstation.com Ac tua lTe A.www. Powersupplys fan is defective. B. Windows Vista Home Basic B. The workstation will power up if only a single drive is connected. Answer: A QUESTION NO: 372 Answer: C QUESTION NO: 373 Which of the following versions of Windows includes Windows Media Center functions? A.co m 116 . Window Vista Home Premium D. Power supply is the wrong form factor.actualtests. Power supply is the wrong form factor. Power supply is the wrong voltage. Powersupplys fan is defective. C. Which of the following is the MOST likely cause? A. C. Any Time. B. Power supply wattage is too low. Windows XP Professional C. D. WindowsVista Business Answer: C QUESTION NO: 374 "Pass Any Exam. Which of the following is the MOST likely cause? ." . The workstation does not power up properly. sts A technician has replaced a bad power supply in a workstation and now the workstation will not power up when all of the drives are connected.

CompTIA 220-701: Practice Exam Which of the following technologies corrects errors in memory devices? A. Parallel B." . IEEE 1394 C. Lower cost B.www. Error detection C. ECC C. but requires the last device to use a terminator? A. DDR C. DLT D. SLI B. ECC Answer: B Which of the following is a benefit of having parity on a memory device? A. Better cooling D. DDR Answer: B QUESTION NO: 375 Which of the following technologies is used in memory devices to allow it to operate at twice the normal clock rate? A. SLI D. UPS B.com Ac tua lTe QUESTION NO: 376 sts . SCSI "Pass Any Exam. USB 2.0 D. Any Time.co m 117 .actualtests. Faster response time Answer: B QUESTION NO: 377 Which of the following technologies allows a user to connect multiple devices to a single port.

actualtests. WEP keys B. which of the following settings should be changed to prevent interference between the two devices? A. SNMP C. QUESTION NO: 380 Two wireless access points are located near each other. MAC filtering D. WPA keys sts . The use of an SSID cannot limit access even though it is used by all the routers. There is no IP filtering or DNS filtering. FTP D.com 118 Ac tua lTe A." . WEP key B. Channel number C.www. SSID broadcast ID D. IP address range "Pass Any Exam. VPN B. SMTP Answer: A QUESTION NO: 379 Answer: C Explanation: To configure a wireless router to limit the access of computers that have access to the wireless router to some devices you need to use MAC filtering. Any Time. This method allows access to only computers that have specific MAC addresses. SSID broadcasts C.co Which of the following technologies allows access to a wireless access point only to those devices that have been registered using a manufacturers unique ID number? m .CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 378 Which of the following protocols can create a secure network connection across the Internet? A.

EMI D.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 381 Which of the following is a type of malware that tracks a users habits and displays targeted advertising or messages? A. Hazardous chemicals or compounds C. ESD Answer: A QUESTION NO: 383 Which of the following information can be found on a MSDS? A. RFI B. Network diagram to prevent damaging any cables Answer: B QUESTION NO: 384 When checking Device Manager on a laptop the technician notices an issue with a device labeled Human Interface Device. AD.www.co m 119 .com Ac tua lTe sts . CRT C.hoc C. Which of the following is MOST likely having an issue? "Pass Any Exam. Phishing Answer: A QUESTION NO: 382 Which of the following is a type of interference that can adversely affect wireless communications? A.actualtests. High temperature warnings and cautions D. Worms D. Any Time. Adware B. Slipping hazards or dangerous footing concerns B." .

B. Voltage or shocks C. Heat or burns lTe Which of the following is a primary safety factor when using a soldering iron? sts . Change the toner cartridges.actualtests. Check to the correct type of paper is being used. Flash drive C.co m 120 .www. D. Answer: C QUESTION NO: 386 Answer: D QUESTION NO: 387 Which of the following is MOST susceptible to ESD and should be handled with caution to prevent damage? A. CRT monitor C." . NIC D.com Ac tua A. LCD display Answer: A QUESTION NO: 385 Which of the following should be done FIRST if a printer fails to print very large documents but prints smaller documents without issue? A. Touch pad B. Add additional memory to the printer. IEEE 1394 port D. C. Replace communications cable. LCD monitor B. Any Time. RF or wireless interference B.CompTIA 220-701: Practice Exam A. Memory chip Answer: D "Pass Any Exam. Static or ESD damage D.

Any Time. Fiber Optic Answer: A Explanation: Fiber optic network cables can be used over longest possible distances because of their Low loss and high bandwidth properties." . Fax machine C. QUESTION NO: 389 A technician has connected a cable to an RJ-45 connector on the back of a computer.CompTIA 220-701: Practice Exam QUESTION NO: 388 Which of the following is surrounded by a metallic shield that prevents EMI? A. Dial-up modem Answer: A QUESTION NO: 390 After upgrading to Vista a user notices a clock. STP B. Which of the following devices is MOST likely connected to the other end of the cable? A. User Account Control (UAC) Answer: C "Pass Any Exam. Scanner D. BitLocker B. RJ-11 D. Switch B. Defender C. because it has much lower crosstalk and interference in comparison to copper cables.com Ac tua lTe sts .co m 121 . which of the following features should they research? A. They can span distances of several kilometers.actualtests. If they want to add more gadgets. Sidebar D. and several other items on their display.www. calendar. UTP C.

C. D.www. Establish a theory of probable cause." . Power supply D. Case fan B. The drives device driver needs to be updated. "Pass Any Exam. C. Which of the following troubleshooting steps is NEXT? A. Heat sink C. The sound card is not connected properly. Which of the following is MOST likely the issue? A. Decoder software needs to be loaded. Answer: D QUESTION NO: 392 Which of the following is BEST used to cool down the CPU? A.actualtests. B. Document findings. The system does not have enough RAM installed. The drive can be used to read data disks but Windows Media Player cannot play back DVD movies from the new drive. D. Any Time.CompTIA 220-701: Practice Exam QUESTION NO: 391 A technician installs a new DVD drive into a users computer. Establish a plan of action to resolve the problem. B. Establish a theory of probable cause. Decreased RAM Answer: B A technician arrives at a customers location and identifies a problem. Which of the following troubleshooting steps is NEXT? A.co m . Ask the customer what the issue is.com 122 Ac tua QUESTION NO: 393 lTe sts . Answer: A QUESTION NO: 394 The technician has already narrowed down the problem and developed a plan. and outcomes. actions.

The power supply has a loose connection. Ask the customer questions to identify the problem." . Fans provide active cooling. actions. The keyboard is faulty. D. D. Which of the following troubleshooting steps should the technician perform FIRST? A. Answer: A "Pass Any Exam. D.heatsinks provide passive cooling. and outcomes. Establish a plan of action to resolve the problem and implement a solution. C. C. and outcomes. The BIOS need to be updated. Fans must be directly applied to the cooled component. Test the theory to determine cause. Document findings. B.CompTIA 220-701: Practice Exam B.actualtests. Answer: C QUESTION NO: 395 A technician arrives at a customers location in response to a call.co Answer: A m 123 .heatsinks are not. Fans provide passive cooling. B. B. The system is in hibernation mode. D. tua lTe A customer has returned to the office after lunch and their laptop has become unresponsive to all key strokes.www. Any Time. C.heatsinks do not. Document findings. mouse movement and the power light is blinking. Verify full functionality and implement preventative measures. actions. Which of the following is causing this to happen? sts QUESTION NO: 396 . C.heatsinks provide active cooling. Answer: D QUESTION NO: 397 Which of the following are the main differences between a heatsink and a fan in a computer? A. Verify full system functionality.com Ac A. Fans are applied with thermal compound.

Ctrl + alt + L D. Windows key + L C. Print out a test page. Ctrl + alt + delete then lock computer B.B QUESTION NO: 401 "Pass Any Exam. C. The operating system is corrupt. C.co A user purchased a TCP/IP laser printer. The technician needs domain administrator rights.www. Configure NetBEUI settings. Download the latest drivers from the manufacturer. B. sts . D.com Ac tua lTe A. A.actualtests. which of the following shortcuts can lock the computer without logging off the user? (Select TWO).CompTIA 220-701: Practice Exam QUESTION NO: 398 A technician is not able to delete a user's profile on a Windows Vista workstation. Which of the following is the FIRST step to take to install the printer in their network? m 124 . Configure the IP settings." . The technician needs local administrative rights. Any Time. The technician needs to map the drive. Windows key + Alt + M Answer: A. Windows key + alt + delete E. Which of the following is MOST likely the cause for this problem? A. B. D. Answer: A QUESTION NO: 399 Answer: D QUESTION NO: 400 On a Windows computer.

co m . The adapter was rated for 110-120 Volts. then you can try to toggle the video output function key and plug in an external monitor to the laptop. The laptop BIOS was not updated to support external video. Detaching and attaching the display unit is not recommended and switching the system off and on will not be of any help. Answer: D QUESTION NO: 404 "Pass Any Exam." .CompTIA 220-701: Practice Exam When installing the Windows XP operating system using RIS. A video card with at least 16MB of VRAM D. which of the following must be available in the computer? A. Answer: C QUESTION NO: 403 A user reports that during a business trip to Europe. The adapter was rated for 220-240 Volts. A CD.www.com 125 Ac tua Explanation: If the display of the laptop is not working. B. Which of the following is the MOST likely cause? A. Any Time. lTe sts . The monitor and laptop video cards are incompatible. A network card with PXE/DHCP remote boot Answer: D QUESTION NO: 402 A user reports that they have connected an external monitor to their laptop but the monitor is not displaying anything. C. A hard drive with more than 4MB of free space B. The function key was not pressed to toggle the video output. D. The AC adapter was inserted in the incorrect port. The video cable connecting the monitor is loose. D. Which of the following is the MOST likely explanation? A.ROM drive C. B. C. the AC adapter for their older laptop quit working.actualtests. The adapter was rated at 50-60 Hertz.

Which of the following will correct this problem? A.CompTIA 220-701: Practice Exam A user reports that when they attach an external monitor to their laptop. Toggle the function key for the video display. D. The mouse pointer software is corrupt.www. D. Which of the following is the MOST likely cause of the problem? A. Physically destroy the disk platters. Format the drive. CHAP II tua Which of the following encryption methods is used for files and folders in Windows XP Pro? lTe sts . Any Time. Adjust the refresh rate of the display to 72 Hertz. B. The sensitivity of the touch pad is too high.com Ac A. "Pass Any Exam. PGP D. EFS C. C. Answer: C QUESTION NO: 405 A user reports that when they are typing. C. Change the display resolution to a lower setting. Answer: A QUESTION NO: 406 Answer: B QUESTION NO: 407 When disposing of old hard drives. their pointer will randomly move about the screen or highlight words. instead of seeing their desktop they only see their background graphic. The laptop is near a source of EMF interference." .actualtests. Store the drive next to a magnet for one hour. A Remote Desktop session has been established on laptop. B. Uncheck Extend my Windows Desktop in the Display Properties.co m 126 . C. which of the following MOST reliably prevents all data from being stolen? A. IPSec B. B.

C. Answer: B QUESTION NO: 408 Which of the following will improve the functionality of the OS immediately following a new installation? A. C.CompTIA 220-701: Practice Exam D. D. sts Which of the following should be performed FIRST before accessing the Internet? ." .www. Perform a disk defragmentation. B. D. Run thechkdsk /f command on the system. Remove unneeded startup applications. After completing the initial configuration. Setup user profiles. Configure biometric authentication. Answer: D "Pass Any Exam.co m Answer: D 127 . Encrypt all local data files. Install network monitoring software and perform a trace. QUESTION NO: 409 Answer: C QUESTION NO: 410 A technician has received a new PC directly from the manufacturer. Install anti-virus software. C. Install system patches. Run the defrag command on the system.actualtests. Which of the following steps would shorten the startup time? A. Remove the control circuit board from the drive. D. Decrease the size of the paging file. Run a full anti-virus scan.com Ac tua lTe A. B. they notice the system takes a long time to display the desktop. Any Time. B.

" .CompTIA 220-701: Practice Exam QUESTION NO: 411 A customer has purchased a laptop with a docking station. The customer reports they cannot power on their laptop while the laptop is in the docking station even though the docking station power light is on.co A customer calls a technician to request assistance in installing a new accounting application. Describe the issue at the next staff meeting.com Ac tua lTe A. they called the OEM and identify the problem. Read the application release notes.www. Call the department management to document the issue. Which of the following steps should the technician take prior to installing the application? (Select TWO). Launch the File and Transfer Wizard. Document the issue and the applied solution. Defragment the hard drive. C. B. The laptop has an electrical short in the power supply. The laptop battery is defective and needs to be replaced. B. Create a restore point. The customer is using the laptop power button instead of the docking station power button.actualtests. C. Answer: B "Pass Any Exam. Post the solution on an online tech forum. D. D. C. Any Time. Which of the following should the technician do FIRST after the problem is resolved? A. B. Boot the computer in Safe Mode. After initial troubleshooting. sts . m QUESTION NO: 412 128 . D. They have had problems installing this application in the past. Answer: C Answer: A. Which of the following is MOST likely causing this? A. The customer can power up the laptop when using the power cord without the docking station.B QUESTION NO: 413 A technician is troubleshooting a computer error. E. The laptop power cord is being used instead of the docking station power cord.

Class C D.www. D.CompTIA 220-701: Practice Exam QUESTION NO: 414 The IP address: 192. Class A B. Class B C. It runs slower than the processor speed. TCP D.0. Any Time. It runs at half the processor speed. It runs at processor speed.co m . NetBIOS C. A. C.com 129 Ac A. It runs faster than the processor speed.actualtests.168. Assigns IP address to the workstation B. Monitors sessions between two hosts C. Provides a logical connection between a workstation and the network infrastructure D. SPX B. Answer: B QUESTION NO: 416 Which of the following is a function of a NIC? Answer: D QUESTION NO: 417 Which of the following protocols are routable? (Select TWO)." . B. Class D Answer: C QUESTION NO: 415 Which of the following is true of L1 cache? A. IP "Pass Any Exam. Provides a physical connection between a workstation and the network infrastructure tua lTe sts .10 is an example of which of the following address classes? A. DLC E.

Which of the following can the technician do to ensure all settings are moved to the new computer? . D. Any Time. Answer: B "Pass Any Exam. Discharge the CRT prior to disposal." .actualtests. D. and import it to the new system. Hubs are limited to a bandwidth of 4Mbps. In the advanced settings of system properties go to the user profile settings and copy the customers profile to the new system.CompTIA 220-701: Practice Exam Answer: C. Which of the following should they do NEXT? A.co m 130 . C. A hub broadcasts all traffic to all ports. Answer: B QUESTION NO: 419 Answer: A QUESTION NO: 420 A technician has determined that a CRT monitor is not working correctly and that it will be replaced. From Windows Explorer. lTe sts A technician needs to provide a customer with a new computer running Windows Vista.E QUESTION NO: 418 Which of the following is true of a hub versus a switch? A. Use the USMT to export the data from the old system.www. C. Disassemble the monitor to prepare disposal of parts independently.com Ac tua A. B. Hubs only support TCP/IP protocols. cached website credentials and desktop preferences. B. C. Useregedit to export the user data to the new system. The customer has required all personal information be migrated to the new computer including favorites. D. Dispose of the monitor according to applicable environmental regulations. A hub directs traffic between locally attached computers. copy the users profile from the old system to the new system. Dispose of the monitor in the trash. B.

Answer: C A technician is asked by someone from the HR department to burn some data to a DVD since they have the only available DVD burner. Update the drivers for the video card. If they connect the AC adapter. The laptop is not receiving enough power from the battery so a second battery should be installed. C.co m 131 ." . Format the hard drive and reinstall the OS. Delete the files off the portable drive once they are finished burning the disc. Answer: A QUESTION NO: 422 A user is unable to connect to the network via Ethernet while using their laptop on battery power. Lower the pointer speed in the Mouse Control Panel applet. Which of the following is the MOST likely cause? A. Which of the following should the technician do? A. B. Provide copies of the files to the people named on them. the technician notices files that pertain to other employees. D. Which of the following is the BEST option to solve this issue? A. The laptops NIC needs updated drivers. Answer: A "Pass Any Exam. they can connect to the network.CompTIA 220-701: Practice Exam QUESTION NO: 421 A user has an issue with phantom cursor movements on their laptop where the pointer suddenly jumps across the screen when using the built-in touchpad. Any Time. B. D. C. Keep the files on the portable drive and then look at them later for confidential material. B. C. D. The power management settings on their laptop are set to disable the internal NIC. Update the drivers for the touchpad.actualtests.www. The laptop is not receiving enough power from the battery so the battery should be replaced. The technician copies the files to a portable hard drive and then goes back to their office to burn the disc. Call the person that wants the disc burned and ask them if they can look at the files. While preparing the files for the disc burning.com Ac QUESTION NO: 423 tua lTe sts .

D. C. Carry it with the screen closest to your body. Which of the following actions should be taken? A. Schedule a later time to call them back once they remember their username. Receive. Carry it by using both the power and video cords for stability. they cannot identify their username. put on hold and forward. B. D. providing standard permissions. Ask the user if they mind if the technician removes the computer from the desk to fix the issue. Answer: C QUESTION NO: 427 Which of the following would be the MOST effective communication method to process a users call? A. "Pass Any Exam.www. The technician needs to work on the issue but is distracted by the users mess. Create a new account for the user. understand.co m .com 132 Ac tua lTe sts .CompTIA 220-701: Practice Exam QUESTION NO: 424 A technician is visiting a users desk to work on a computer issue. Follow thecompanys established guidelines to reset passwords.actualtests. Organize the users papers into file folders. B. D. Answer: B QUESTION NO: 426 Which of the following describes the BEST way to carry a CRT monitor? A. Report the issue to the users manager and return the next day to work on the issue. Which of the following should the technician do? A. Reset the password for them and inform them of their username. B. Carry it with the protrusion on the back facing your body. Carry it by holding it upside down by the base. C." . Any Time. however. C. Answer: B QUESTION NO: 425 A user calls the helpdesk and asks to have their password reset. Tell the user that they will return later in the day once they have cleaned their desk. The user is quite messy and has a lot of paper strewn about.

Respond by informing caller to slow down and change their attitude. it sounds like an airplane taking off. Listen to callers concern without interrupting and being judgmental. Which of the following would be the MOST effective way to respond to this call? A. Attempt to replicate and verify the issue. Respond by asking the caller to slow down and repeat the concern twice. Update the OS with the most recent patches. interpret. C. Answer: C QUESTION NO: 430 A user reports that their computer has a bluescreen. Check the BIOS for temperature changes. and forward. put on hold. After questioning the user about any recent changes they might have made the technician realizes that this could be a symptom of multiple issues. Receive. give first impression.actualtests. B. C. Upon arrival the technician realizes the error message being displayed is unfamiliar and cannot be located on any known websites. Verify that the user has not made any OS changes. D. evaluate and respond. "Pass Any Exam. D. B. Research online forums for assistance.CompTIA 220-701: Practice Exam B. ask for help and respond. tua lTe A customer reports that when the computer starts up. C. Answer: B QUESTION NO: 428 An upset caller reports that their laptop freezes constantly. Any Time. Email the manufacturer with the details of the issue. Which of the following should be the FIRST course of action? sts QUESTION NO: 429 . Receive. Open the case and determine the cause of the noise.co Answer: B m . Receive.com 133 Ac A. Which of the following is the BEST course of action? A. D." .www. C. B. Ask the caller to call back when they are in a better mood.

Answer: D QUESTION NO: 431 Most new motherboards accept which of the following voltages? A. a co-worker asks the technician for assistance. Avoid the incoming call and call back later.co QUESTION NO: 432 m . B. Which of the following is the BEST course of action? . Ask the customer's permission to put them on hold and tell the co-worker a temporary solution to their issue. Any Time." . At the same time. This is because the customers are very important for a "Pass Any Exam. Forward the customer to another technician in order to listen to the co-worker. Write down error code and ask for assistance. The technician receives another incoming call from the technician's friend. Ask the customer's permission to put them on hold and politely ask the co-worker to wait. 12 volts C. Put the customer on hold just for a few minutes and assist the co-worker.com 134 Ac tua lTe A. Answer: B Explanation: In such a scenario it is important that you politely ask the co-worker to talk later after taking customer's permission to put him on hold. C. D. Put the customer on hold just for a few minutes. 24 volts D. sts A technician is on the phone with a customer.www. D. 32 volts Answer: B Answer: B QUESTION NO: 433 A technician is responding to a customers call.actualtests. B. Forward the customer to another technician.CompTIA 220-701: Practice Exam D. Ask the customer's permission to put them on hold. Which of the following is the BEST course of action? A. 6 volts B. C.

D.com 135 Ac tua A. Replace the motherboard and perform a system restore. the technician believes that firewall settings may be the cause. disabling the firewall did not help the issue.co m . Reinstall the firewall software. Report the users story to management and wait for further instructions. C. D. The technician speaks with the user. lTe sts A technician has been dispatched to investigate a report that a clients workstation can no longer access the network. Use Windows Recovery Console to perform a repair installation of Windows. Perform a virus scan and evaluate the results. B. "Pass Any Exam. Answer: B QUESTION NO: 435 Answer: D QUESTION NO: 436 A technician is dispatched to investigate claims that a user is accessing inappropriate content at work. Formulate another theory as to what might be causing the problem. C. QUESTION NO: 434 A user emails to report that their computer is experiencing a bluescreen error. Replace the workstations NIC." .CompTIA 220-701: Practice Exam company and putting them on hold for a long time or forwarding their call to another technician would annoy the customer. C. B. Which of the following troubleshooting steps should the technician perform FIRST? A. Which of the following troubleshooting steps should the technician take NEXT? .www. Install anti-spyware and run an initial scan. Document that disabling the firewall did not solve the issue and call another technician for assistance. Any Time. Which of the following should the technician do NEXT? A. Contact the user to determine if any recent changes have been made to the computer. After speaking with the user. Replace RAM modules and verify that all other system components are operating properly. B. however. Establish a theory as to what caused the changes to the computer.actualtests. who reports that inappropriate content began showing up on its own and that they have recently been experiencing a problem with pop-up windows. D.

B. D.com 136 Ac tua lTe A. Which of the following can the technician recommend? A.actualtests. Report the situation to the appropriate authorities. D. Confiscate the co-workers personal storage media. Insist that the user immediately delete the content. Which of the following describes the BEST course of action? . Delete all the illegal content from the user's computer. Answer: A QUESTION NO: 438 Answer: B QUESTION NO: 439 A technician notices co-workers copying files onto their personal storage media. B. Use an uninterruptible power supply (UPS). C. Report the situation to appropriate authorities. D. Ignore the content and complete the repair.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 437 A user reports that their computer has been rebooting unexpectedly several times per day ever since a construction project began across the street. B.www." . C. sts While troubleshooting a problem on a users computer.co m . Use a signal attenuator. from computers which are in for repair. Plug the computer into a different power outlet. C. Notify the customer about their stolen data. a technician discovers content which they believe may be illegal. Which of the following is the BEST course of action? A. Use a surge protector. Any Time. Ignore the situation so as to avoid workplace conflict. Answer: D QUESTION NO: 440 "Pass Any Exam.

RDRAM C. D. Windows XP Professional. Windows 2000. SRAM Answer: B QUESTION NO: 442 Answer: A QUESTION NO: 443 All of the following operating systems will allow users to connect to a domain EXCEPT: A.actualtests. DRAM D.CompTIA 220-701: Practice Exam An IT service provider receives laptops from many different customers. Answer: C QUESTION NO: 441 Which of the following RAM types requires that all available memory slots be filled. For backup purposes and with the customers permission. It is not appropriate unless the content is public knowledge. DDR3 B. B.com Ac A. For backup purposes and if the technician deems it necessary. Excessive humidity C. C.www. It is never appropriate to copy a customers data. When is it appropriate to make copies of a customers confidential data? A. An invalid IP address tua Which of the following can cause a printer to output nonsensical. random characters? lTe sts . D. B. Windows XP Home Edition. WindowsVista Ultimate. A low toner cartridge D. C. "Pass Any Exam." . A corrupt software driver B. Any Time. resulting in the need for continuity chips in otherwise unused slots? A.co m 137 .

KVM switch B.co m 138 .com Ac tua lTe sts QUESTION NO: 445 . Any Time. WPA D. QUESTION NO: 444 If using Windows Media Center. HTTPS Answer: C "Pass Any Exam.actualtests. WAP C." .www. HTTP Answer: A QUESTION NO: 446 Which of the following protocols makes a wireless network secure? A. Video capture card Answer: B Which of the following protocols is used to encrypt data on a wireless network? A. HTTPS C.CompTIA 220-701: Practice Exam Answer: D Explanation: You can use the Windows XP operating system because it has a built-in Remote Assistance application. WEP B. Docking station D. WAP D. SFTP B. TV tuner card C. which of the following hardware components needs to be installed? A.

32GB C." .com 139 Ac tua lTe sts A.CompTIA 220-701: Practice Exam QUESTION NO: 447 The users operating system is not keeping the correct time after a system powers down. L2 cache B.co m Which of the following is the maximum partition size of the FAT32 file system? . Check to see if wireless is turned on. Which of the following components should the technician replace? A. 16GB B. 2048MB . 1024GB D. Check the wireless card to be sure it is seated correctly. D. Processor D. Which of the following is the FIRST course of action to take on the laptop? A. C.www. Check the software for a complete install. "Pass Any Exam. System clock Answer: B QUESTION NO: 448 Answer: D Explanation: The maximum FAT32 volume size recognized by Windows 2000 and XP is 2TB or Up to 2048GB. B. Any Time. Answer: D QUESTION NO: 450 Which of the following is information found in the Device Manager? (Select THREE). QUESTION NO: 449 A users laptop has a built-in wireless NIC and cannot see the network.actualtests. CMOS battery C. Although Windows XP lets you format only up to 32GB but can read larger volumes. Check the wireless card for antenna connections.

" .www. Liquid D. Passive C. 80 B. 23 B. 3389 Answer: D QUESTION NO: 453 Which of the following port numbers.co m 140 .actualtests. 8080 Answer: A "Pass Any Exam. 80 D. I/O address ranges E.C. RAM capacity C. which of the following ports is used for Remote Desktop (RDP)? A. 2335 D.CompTIA 220-701: Practice Exam A. Active Answer: D QUESTION NO: 452 By default. 110 C. Heatsink B. Explanation of error codes Answer: A. by default. Any Time. Devices by type B. Mapped network drives F. 25 C. Hidden devices D.D QUESTION NO: 451 Which of the following cooling methods forces air over the components by using a fan? A.com Ac tua lTe sts . is used for Telnet? A.

co m 141 . Wireless card C. Multimedia B.CompTIA 220-701: Practice Exam QUESTION NO: 454 Which of the following adapter cards is used for displaying over the air video broadcasts? A.actualtests. Enable Boot Logging C. Bluetooth Answer: A QUESTION NO: 456 A. Safe Mode with Networking Answer: A QUESTION NO: 457 Which of the following network types provides a secure connection to a private network over the Internet? "Pass Any Exam. Graphics accelerator Answer: B QUESTION NO: 455 Which of the following cards allows communications from the Internet to the computer by using Ethernet cable? A. TV tuner C. Safe Mode with Command Prompt B. Capture D. SATA D.www.com Ac Which of the following boot options allows the technician to boot the PC in a non-GUI environment? tua lTe sts . Last Know Good Configuration D. NIC B. Any Time." .

B.www. Any Time. Use the Safely Remove Hardware icon in the System Tray. HTTP C. Which of the following must the technician update? A.CompTIA 220-701: Practice Exam A. C. Use the Safely Remove Hardware icon in the Control Panel. Crossover cable D." . VPN D. Memory C. Firmware D. Which of the following would be the BEST recommendation to the customer? lTe sts .actualtests. Switch tua A customer has two computers with NICs installed. The customer has called a technician to propose the minimum cost of networking these computers for file and printer sharing. Router C. but the motherboard needs an update. WAN B.com 142 Ac A. TELNET Answer: C QUESTION NO: 458 A technician receives a call from a client requesting that a faster CPU be installed into their PC. Chipset Answer: C QUESTION NO: 459 Answer: C QUESTION NO: 460 Which of the following should a technician do in order to remove a USB storage device in Windows 2000? A. Bridge B.co m . The technician has determined this can be done. Turn off the power to the USB device first then the computer. Operating system B. "Pass Any Exam.

right click on the desktop.www. D. Send the drive to a data recovery company.co m 143 . Unplug the device from the computer. B. D. Answer: D QUESTION NO: 462 Answer: A QUESTION NO: 463 A quick method to create a new folder on the desktop using Windows XP is to: A. D. try and keep the same password so the customer can always remember it. a technician should advise the customer to: sts .com Ac tua A. use the run command and type folder. Answer: A "Pass Any Exam. B. and select folder. C. create the folder on a flash drive and then click and drag the new folder to the desktop. select new. Any Time. C.actualtests. Which of the following should the technician do? A. B. Charge the customer to back up the data first and ask if the customer would like the drive physically destroyed. use their telephone number as the WEP key. create the folder in My Documents then click and drag the new folder to the desktop. Answer: A QUESTION NO: 461 A technician replaces a customers hard drive and the customer wants the drive thrown away. lTe When setting up security for a wireless home network. Advise the customer the data may be retrievable and ask if the customer would like the drive physically destroyed. try not to use numbers in the password. change the password frequently. C.CompTIA 220-701: Practice Exam D. Advise the customer that they can throw it in the trash but that the technician is not responsible for any stolen data." .

Which of the following options is the FIRST step in successfully booting the computer? A. Which of the following is the FIRST item to check? A. Which of the following is the FIRST step the technician should take? A. Improved video game performance Answer: A QUESTION NO: 465 A user is experiencing eye strain while using an external CRT display attached to the laptop docking station. Improved performance B. C. The refresh rate for the external display Answer: D QUESTION NO: 466 A user states the computer will not start up after they changed the display settings on the desktop computer with Windows XP. "Pass Any Exam. B. Boot the unit in Safe Mode by pressing Ctrl/Esc. Boot into setup/BIOS and check the Graphics options. If the monitor has been degaussed recently B. Any Time. Improved registry settings D.actualtests. The monitor driver version C. Boot the unit in Safe Mode by pressing F8. Boot the unit in Safe Mode by pressing F5." .co m . The power to the external displays docking station D. Run a check disk operation on the hard drive. Answer: B QUESTION NO: 467 A user reports a Non-system disk error in a computer after a brief power outage at work. Improved security features C.www. D.CompTIA 220-701: Practice Exam QUESTION NO: 464 Which of the following is a benefit to hyper-threading? A.com 144 Ac tua lTe sts .

D. secure website. When Windows starts. press F8 and select Last Known good configuration.www. "Pass Any Exam.com 145 Ac tua lTe sts . Have the user power off for five minutes then restart the system. press F8 and select Safe Boot. D. Answer: C QUESTION NO: 468 A technician wants to reinstall Windows operating system on a notebook computer. Boot into BIOS/Setup and update the BIOS. B.CompTIA 220-701: Practice Exam B. C. Boot into BIOS and check the hard drive status. The technician explains this is a: A.actualtests. popup advertisement that has been blocked. C." . Set the printer to DHCP. C. When Windows Starts. D. C. the computer boots off the installed operating system on the hard drive. website where cookies are required. Which of the following is the BEST recommendation that a technician could make when configuring the printer? A. D.0. The technician tries to boot the computer with the Windows CD in the drive.1. Boot into BIOS/Setup and change the boot sequence. Which of the following is the FIRST action the technician should take? A. Any Time.co m . Answer: D QUESTION NO: 469 A user stops a technician and asks what the HTTPS indicates in the address bar of the browser. Enable print sharing from the main computer. website that does not require a password to log in. Answer: D QUESTION NO: 470 A customer wants to add a network printer to a home network. B. Configure the printers IP to 127. B.0. however. Have the user check external drives for media. Set the IP address to match the gateway address.

Which of the following is the BEST course of action to determine the cause? A. Check to see if the monitor and computer are powered by a UPS. Remove the battery and run the laptop on the external power supply. C. sts A technician is called back to a customers desk due to a reoccurring loss of the monitor display. Answer: B "Pass Any Exam. Which of the following would be the NEXT troubleshooting step? . pauses and then repeats.co m 146 . B.actualtests.www. D. Check the quick setup guide for BIOS settings. Ask the customer what is occurring when the display is lost. Update or reinstall the display driver. Check the System Event log for over temperature entries." . C.com Ac tua lTe A. C. Answer: B QUESTION NO: 472 Answer: C QUESTION NO: 473 A technician arrives at the desk to find the monitor has power but no display and the power light on the computer blinks five times. Unplug and then re-connect all cabling to the components. B. Remove the power and check the position of the jumpers on the motherboard. D. D. Which of the following is the BEST course of action to take? A. Any Time. Consult the maintenance manual for the error code. Replace the video card because there is no display. B. Run the computer until the error occurs then find where the source of the heat is.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 471 A technician is requested to determine why a laptop occasionally reports an over temperature warning. The report from the previous technician indicates the monitor was replaced with a new monitor of the same model. Ask the customer how the laptop is being used when it reports the error.

actualtests. D." . Any Time.co m . The NEXT action would be to: A. power off the printer. power cycle the printer to update the driver. Answer: B QUESTION NO: 476 Which of the following power saving modes in Windows XP uses hard disk space to store active memory? A. check the printer properties on the server. replace the network card in the printer. B. Answer: C QUESTION NO: 475 Multiple users report that the network color printer is not printing in color. check the printer for paper jams in the path.CompTIA 220-701: Practice Exam QUESTION NO: 474 A customer reports the printer has an error message showing on the display and the printer is not printing any of the jobs in the queue. D. The NEXT step to evaluate the problem is to: A. The technician knows the print server had maintenance done over the weekend that included driver updates. C. Which of the following security technologies is this considered? "Pass Any Exam. C. Standby B. B.com 147 Ac tua lTe sts .www. have each user remove and re-install the printer to update the driver. Sleep D. have the customer clear the print queue and reboot. Shutdown Answer: B QUESTION NO: 477 A client asks a technician to configure their laptops fingerprint scanner for use. The technician arrives and finds the printer is online but there are not any lights on the network card. flash the firmware on the printer to match the new driver. cycle the power on the printer and observe the boot process. but only in monochrome. Hibernation C.

Computer Browser B. try turning the monitor on/off. Check the video cable from the monitor to the PC. B. Biometric authentication Answer: D QUESTION NO: 478 Which of the following wireless networking encryption technologies is MOST recommended for its level of high security and reliability? A. reseat the video card. IPSec Services tua lTe A Windows XP computer consistently shows no printers installed under the Printers & Faxes area and an error referring to a service failure displays on each restart. check the power cable on the monitor. WPA2 B.AES Answer: A QUESTION NO: 479 Answer: C QUESTION NO: 480 A user calls to report a completely blank screen on their PC. WPA encryption D. Any Time. Add Hardware Wizard C.www. Reseat the video card. try turning the monitor on/off. WPA. The technician on call determines that the PC is powered on and is not in standby mode. "Pass Any Exam." . WEP C.co m .com 148 Ac A. Smart card authentication C.actualtests. Print Spooler D. Password authentication B. Which of the following Windows services is not starting during boot? sts . WPA D. Which of the following steps should the technician recommend the user take in order to resolve the problem? A.CompTIA 220-701: Practice Exam A.

CompTIA 220-701: Practice Exam C. Turn the monitor on/off; check the power cable on the monitor; check the video cable from the monitor to the PC. D. Turn the monitor on/off; reseat the video card in the PC; check the video cable from the monitor to the PC. Answer: C

QUESTION NO: 481 Which of the following chipsets is responsible for controlling the data flow between the hard drive and the processor? A. Southbridge B. BIOS C. DMA controller D. Northbridge Answer: A

QUESTION NO: 482

Answer: C

QUESTION NO: 483 Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor? A. Northbridge B. DMA controller C. CMOS D. Southbridge

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A. Northbridge B. BIOS C. Southbridge D. DMA controller

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Which of the following chipsets is responsible for controlling the data flow between a PATA optical drive and the processor?

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CompTIA 220-701: Practice Exam Answer: A

QUESTION NO: 484 Which of the following chipsets is responsible for controlling the data flow between the peripheral devices and the processor? A. Northbridge B. Southbridge C. BIOS D. DMA controller Answer: B

QUESTION NO: 485

Answer: A

QUESTION NO: 486

Which of the following demonstrates a physical method of intrusion detection? A. Biometric password B. Port triggering C. Case open switch D. Bitlocker Answer: C

QUESTION NO: 487

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A. Check the power outlet to verify it is supplying power. B. Replace the power button. C. Verify that the power button is plugged into the motherboard. D. Check the power supply for voltage output.

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A desktop computer is not responding when the power button is pressed. The technician has checked the power cord and finds it is properly connected to the computer and to the power outlet. Which of the following is the NEXT troubleshooting step the technician should take?

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CompTIA 220-701: Practice Exam Which of the following socket types utilizes a zero insertion force (ZIF) connector? A. 478 B. 775 C. 959 D. Slot A Answer: A

QUESTION NO: 488 A user reports that they are suddenly unable to print to a network printer. It was working fine yesterday. The technician can ping the users workstation and the printer. The technician can also print a test page from another workstation. Which of the following is the MOST likely cause of the problem? A. The printer is no longer the users default printer. B. The users workstation has a faulty NIC. C. The printer has corrupt drivers. D. The printer has a faulty NIC. Answer: A

QUESTION NO: 489

Which of the following architectures are designed for multi-threaded applications? (Select TWO). A. Multi-core B. PCI express C. SODIMM D. DDR2 E. Dual-core Answer: A,E

QUESTION NO: 490 When troubleshooting an issue with a customer. Which of the following is the FIRST thing the technician should do? A. Unplug the PC and put on an anti-static wrist strap.

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CompTIA 220-701: Practice Exam B. Update the virus definitions and start a scan for viruses. C. Inform the customer of how long it might take to resolve the problem. D. Verify when the last time the computer was working correctly was. Answer: D

QUESTION NO: 491 A technician is asked to connect a Windows XP SP3 computer to the Internet. Which of the following is a best practice? A. Update the antivirus definitions. B. Disable all file shares. C. Update the network device drivers. D. Assign a password complexity policy. Answer: A

Answer: A

QUESTION NO: 493 Which of the following is an example of biometric security? A. Username/password B. Fingerprint scanner C. WPA D. MAC filtering Answer: B

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A. Set automatic updates to download only. B. Turn on Automatic Updates. C. Turn off the firewall. D. Set automatic updates to download and install.

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A user wants their computer to automatically receive updates from Microsoft; however, they do not want the updates to interfere while they are working. Which of the following should be selected to BEST meet the user's needs?

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QUESTION NO: 492

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CompTIA 220-701: Practice Exam Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops.

QUESTION NO: 494 Several users report their print jobs did not print to the local shared printer. Which of the following is the FIRST thing a technician should check? A. Check power on the users laptops. B. Check the print queue. C. Check the domain print server. D. Check the network connections.

QUESTION NO: 495

QUESTION NO: 496 A user's computer does not boot. The technician needs to change the computers settings to boot from a recovery CD. Where should the technician make the necessary boot order changes? A. Motherboard settings B. Firmware settings C. Jumper settings D. BIOS settings Answer: D

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A. FAT16 B. HPFS C. NTFS D. FAT32

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A technician needs to configure Windows XP computers with the file system that will allow the addition of secure files to all users desktops. Which of the following file systems should the technician select?

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Answer: B

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select Properties B. Which of the following is the BEST solution to locate the correct drivers? "Pass Any Exam. Answer: A QUESTION NO: 498 After several months users report that their computer runs slower. Right-click My Computer icon.www. Check the boot order in the BIOS. Check the disk for scratches. Task Manager B. C. Backup Manager C. The installation CD is not available. select Properties D. Check the CMOS battery. Application Manager Answer: C QUESTION NO: 499 How can a technician determine the amount of memory in a computer running Windows XP? A. D. The problem is related to large files being deleted. Task Scheduler Wizard D. a technician notices that the software hangs during the hardware detection phase. Any Time.actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 497 While installing Windows XP. Right-click My Network icon. Right-click Start menu. Which of the following utilities will allow a technician to trigger defrag to run when the user logs off? A.com Ac tua lTe sts . Check for incompatible hardware. B. Right-click System Tray.co m 154 . select Properties Answer: B QUESTION NO: 500 A technician installs a new printer to a local computer and needs to install the drivers. select Properties C." . How should the technician troubleshoot this issue? A.

CompTIA 220-701: Practice Exam A. Add Hardware Wizard. B. Check the manufacturer's website. C. Check the USB port. D. Check the printers BIOS. Answer: B

QUESTION NO: 501 Which of the following adapter cards is used to access the Internet through a telephone line? A. A network interface card B. An asynchronous modem C. A cable modem D. A T-1 connection Answer: B

Answer: A

QUESTION NO: 503 When a job fails to print, where would a technician go in Windows to print out a test page? A. From the printers drivers B. Manually on the printer C. From the printer properties page D. From the administrative tools applet Answer: C

"Pass Any Exam. Any Time." - www.actualtests.com

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QUESTION NO: 502

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CompTIA 220-701: Practice Exam QUESTION NO: 504 Which of the following ports are commonly used for outgoing email? A. NNTP B. TELNET C. SMTP D. HTTP Answer: C

QUESTION NO: 505 Which of the following protocols are commonly used for Windows Remote Desktop? A. NTP B. PPTP C. RDP D. LDAP Answer: C

QUESTION NO: 506

Answer: C

QUESTION NO: 507 Which of the following network devices helps prevent data collision by not allowing data to be broadcast? A. Hub B. Modem C. Bridge "Pass Any Exam. Any Time." - www.actualtests.com 156

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CompTIA 220-701: Practice Exam D. Switch Answer: D

QUESTION NO: 508 Which of the following network devices interconnects networks together? A. Switch B. Hub C. Router D. Modem Answer: C

Answer: D

QUESTION NO: 510

Which of the following is a difference between a local printer and a network printer? A. A local printer has a small footprint and cost less money than a network printer that has a large footprint. B. Local printers are situated in a common area shared by one department in the same office while network printers are always installed in enterprise environments where there are several offices in different buildings sharing the device. C. Network printers can be connected directly to a network while a local printer is connected directly to a users computer. D. A maximum of two computers can share a local printer verses unlimited users can share a network printer.

"Pass Any Exam. Any Time." - www.actualtests.com

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A. Switch B. Modem C. Router D. Hub

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Which of the following network devices interconnects workstations and broadcasts the data that is being transmitted?

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CompTIA 220-701: Practice Exam Answer: C

QUESTION NO: 511 Which of the following is the difference between a laser printer and an inkjet printer? A. Ink jet printers are safe for the environment, while laser printers can be harmful to the environment. B. Laser printers melt the image onto the page, while an inkjet printer fuses the image to the page. C. Laser printers use toner, while the inkjet printer can only use ink cartridges. D. Laser printers fuse the image to the page, while an inkjet printer sprays the image on the page. Answer: D

QUESTION NO: 512

Which of the following components is a distinguishing characteristic of a laser, inkjet, thermal, and impact printer? A. The writing element B. The control panel C. The power supply D. The interface Answer: A

A customer reports that while attempting to print a document it seems to queue up fine, but the printer does not print the job. Which of the following may be the cause? A. Outdated or corrupt print driver. B. The application used to create the document is incompatible with the printer. C. A print job is waiting in the print queue. D. Printer configuration is incorrect. Answer: C

QUESTION NO: 514

"Pass Any Exam. Any Time." - www.actualtests.com

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QUESTION NO: 513

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CompTIA 220-701: Practice Exam Compliance regulations regarding data sensitivity are primarily created to protect the: A. equipment from abuse and misuse. B. company's intellectual property and proprietary information. C. person who would be directly affected in the case of a breach. D. customer's personal files and professional data. Answer: C

QUESTION NO: 515 In regards to computer case form factors, which of the following provides the MOST room for effective cooling? A. BTX B. ATX C. NLX D. Micro ATX Answer: A

Answer: A Explanation: 640 x 480 is the standard resolution of VGA technology. CGA's resolution was 320 x 200, EGA's was 640 x 350, and SVGA resolution is 800 x 600.

QUESTION NO: 517 A CD drive is a type of: A. solid state drive. "Pass Any Exam. Any Time." - www.actualtests.com 159

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QUESTION NO: 516

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SODIMM D.co m 160 . hot swappable drive. DVD/RW drive B. PS/2 port Answer: D QUESTION NO: 521 "Pass Any Exam.www. IDE drive C.CompTIA 220-701: Practice Exam B.actualtests. the number of partitions across multiple hard drives. B. optical drive. SD flash drive C. the back up tape drive configuration. Answer: C QUESTION NO: 518 Which of the following is a primary storage device? A. C. SATA hard drive Answer: D QUESTION NO: 519 The RAID level on a computer system refers to: Answer: A QUESTION NO: 520 Which of the following would be an example of an I/O interface? A. network drive. C. AGP slot D. lTe sts . Any Time.com Ac tua A. D." . number of installed hard drives. DIMM chip B. D. how data is distributed between multiple drives.

equal or lesser than the original power supply wattage. Thermal grease between the processor and the fan C. The computer can run faster because of the larger power source. Any Time. Automatic integrated surge protection is provided through the upgrade. Thermal grease between the processor and theheatsink Answer: D QUESTION NO: 524 To run a Microsoft Windows 64-bit OS. it is important for the output to be: A. Hyper-V technology C. it must have which of the following? A. C. D. C.co m 161 . D. Thermal grease between the fan and theheatsink B.www. upgrading the power supply from a 200 watt power supply to a 400 watt ATX power supply results in which of the following? A. Answer: A QUESTION NO: 522 On a desktop computer. the computer must be equipped with which of the following? A. auto sensing from 100 to 240 Volts.com Ac tua lTe QUESTION NO: 523 sts Answer: A . Automatic voltage detection between 110 and 220 voltage is provided. For a computer's core 2 processor to work properly." . A 64-bit capable processor "Pass Any Exam. B. Double the clock speed on a 32-bit processor B. B. Two processors installed on the motherboard D. The addition of 3. equal or greater than the original power supply wattage.3 volts of power to the computer.CompTIA 220-701: Practice Exam When purchasing an extra AC adapter for a notebook computer. Hyper-threading technology D.actualtests. equivalent to the original power supply wattage.

The barcode scanner should be set up in the computers BIOS.com Ac tua lTe sts . The scanner must be configured to read the code(s) desired. To allow additional power to be available to the laptop when docked C. which of the following should occur? A. The flatbed scanner must be removed.D QUESTION NO: 528 Which of the following printer types is BEST suited to a multipart form? "Pass Any Exam. To allow LAN/WAN switching Answer: A. D. B. B. Any Time. Answer: A QUESTION NO: 527 Which of the following is the purpose of a docking station for a laptop? (Select TWO). The computer will overheat. D.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 525 The DDR2 memory on a computer has failed.actualtests." . To provide additional software security to the laptop D. Which of the following statements is MOST likely true? A. C. The memory speed will decrease. To allow peripheral devices such as a monitor to remain attached B. The computer will not pass POST.www.co m 162 . The scanner must be installed between the PS2 mouse and the computer. The OS will have to be reinstalled. Answer: A QUESTION NO: 526 When installing a barcode scanner on a computer. A. C. To provide additional USB ports for the laptop E.

CompTIA 220-701: Practice Exam A. Boot to Last known Good Configuration. Impact B. The CRT display has failed. lTe sts Answer: A. CPU B. A.ini file. B. C.C QUESTION NO: 531 Which of the following boot methods results in the MINIMUM device drivers being loaded? A.co m . Any Time.com 163 Ac tua The user states the desktop computer is very noisy. Inkjet D. Memory chip Answer: B. A PCI card is not correctly seated.www." . E. Which of the following could be contributing to the noise? (Select TWO). Laser Answer: A QUESTION NO: 529 The customer reports after the computer was upgraded the screen is blank and the computer beeps several times then stops responding. Cooling fan C. Which of the following is the possible cause? (Select TWO).B . C. Boot from LAN. Windows has a corrupt boot. Hard drive D.actualtests. A memory chip is defective. Duplex C. "Pass Any Exam. QUESTION NO: 530 A. B. D. Boot in Safe Mode. The power supply is not connected to the system board. Motherboard E.

Call and/or email the owner the status of the repair and answer any remaining questions they might have. but the owner of the company left specific instructions that they wanted to be notified post-repair of the status of the systems. DVI-I C. Document the work done at the firm. Document the work done at the firm and leave the company owner a voicemail. asks to have a single-connection that will carry video and audio to and from the PC.actualtests. The repairs go as planned. D. ask one of the assistants at the company to contact the owner.CompTIA 220-701: Practice Exam D. and due to space constraints. Answer: B QUESTION NO: 532 An onsite technician is assigned to a small business for some emergency repair work. B.com Ac tua A customer would like to build a Media Center PC for their home theater. HDMI Answer: D Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data QUESTION NO: 534 "Pass Any Exam. Any Time." . leave a copy for the company owner. relaying details of the repair to save the technician time.www. Document the work done at the firm. Which of the following technologies is capable of this functionality? lTe sts .co m 164 . C. and personally contact the owner to update on the status of the repairs. DVI-D B. Which of the following would be the BEST course of action for the technician to take? A. Answer: D QUESTION NO: 533 A. the owner would probably not want to be bothered during the work day. Boot from Emergency Boot Disk. VGA D.

" . C. Use Windows built-in Disk Management utility and format the disk. which of the following is true? lTe QUESTION NO: 536 sts . Answer: B QUESTION NO: 535 Which of the following is the FASTEST external expansion card standard that a customer could find for a laptop? A. Keep the processor within acceptable temperature ranges. PC card 8. Keep the hard drive within acceptable temperature ranges. C. Reformat the hard drive. "Pass Any Exam. Memory has to be installed in same speed and size modules. using chips equal to or larger than 1GB in size. The motherboard jumpers need to be properly configured. tua In order to effectively use dual-channel functionality in modern DDR/DDR2/DDR3 memory. C.2 Answer: B Answer: A QUESTION NO: 537 Which of the following methods would be the BEST way to effectively destroy highly sensitive data from a hard disk? A. PC card 7. Memory has to be installed in matching pairs. D.actualtests. Use a multi-pass third party formatting utility.1 D.com Ac A. B. Memory has to be installed in marked matching slots. using at least five passes.CompTIA 220-701: Practice Exam Which of the following is the purpose of a heatsink in a PC's CPU? A. B. Express card C. Keep thenorthbridge chip within acceptable temperature ranges. in marked matching slots.co m 165 . Any Time. Keep the power supply within acceptable temperature ranges. D.www. B. Mini-PCI card B.

actualtests.com Ac tua A. Device Manager C. Satellite D. UTP B. Answer: A QUESTION NO: 538 Which of the following broadband connections provides the LEAST amount of latency? A. Fractional T1 C. Run a high powered magnet over the drive several times. STP lTe sts A small business is looking to run new cabling for their upgraded network. Which of the following would be the MOST cost effective cable to choose? .www. WiMAX B.co QUESTION NO: 539 m 166 . Security Center B. Windows Defender D. Any Time." . Coaxial C. Due to limited ability to conceal cabling within walls. Fiber D. Event Viewer Answer: D QUESTION NO: 541 "Pass Any Exam. the company is being forced to run the lines along power wiring and overhead lighting.CompTIA 220-701: Practice Exam D. 56K dial-up Answer: B Answer: D QUESTION NO: 540 Which of the following utilities would be the BEST place to check for installation problems? A.

Windows XP Professional E. One B. WindowsVista Business D. Fuser B. WindowsVista Ultimate B. Five . 100Mb B. Four D. Full duplex "Pass Any Exam. Which of the following operating systems currently include this functionality? (Select TWO).com Ac tua QUESTION NO: 543 lTe Answer: A sts A.co m A wireless network broadcasted from a SOHO WIFI single band router can have a maximum of how many SSIDs associated with it? 167 . Liquid ink Answer: C QUESTION NO: 544 Network hubs. can run at which of the following modes? A. by design. Ribbon C.actualtests. A. Toner D.C QUESTION NO: 542 A laser printer uses which of the following consumables? A.www. Any Time." . Windows 2000 Pro C. Two C. Windows Vista Home Premium Answer: A.CompTIA 220-701: Practice Exam A SOHO user wants to utilize computers with volume shadow copy to be able to recover accidentally deleted documents.

5 D. B. C.actualtests.10.68.16. MSCONFIG was used to execute the win. Which of the following is the MOST likely cause of the issue? A. Half duplex Answer: D QUESTION NO: 545 Which of the following commands will return the hostname of a specific device? A.www. tua lTe A. msconfig B. 10Mb D. ping a 192. ping v 10.1. regedit D.7 QUESTION NO: 546 Answer: C QUESTION NO: 547 A Windows XP computer does not load all of the services required when it is booted normally.ini file. MSCONFIG was used to execute the system.11 B. MSCONFIG was used to enable the computer services. ping t 172.com 168 Ac Explanation: The two commands that you can use to edit the system registry in a Windows 2000 (or Windows XP/Vista) computer are regedit or regedt32 (no i ). ping f 189. D.co m Answer: C .168.5 C. dir sts Which of the following commands is used to open an editor to adjust the Windows database? .0. Answer: B "Pass Any Exam.18." . MSCONFIG was used to disable the computer services. edit C. Any Time.ini file.122.CompTIA 220-701: Practice Exam C.

the operating system will only recognize 1GB of RAM.www.CompTIA 220-701: Practice Exam QUESTION NO: 548 Which of the following utilities is used to perform a baseline on a hard drive? A. Any Time. PERFMON B. The RAM has been inserted backwards in their slots. C. The monitor is not plugged into the video card. C. B. The BIOS revision is the latest version.actualtests. Answer: A QUESTION NO: 550 A printer that was printing fine previously is not printing. B. The Use Printer Offline option is checked. The PC BIOS does not support the new RAM size. The Use Printer Offline option is not checked. MSCONFIG C. Four 128MB DDR DIMM modules are removed and four 512MB DDR DIMM modules are inserted. Which of the following is the MOST likely cause of this problem? A. The physical printer online light is lit." .co m 169 . D. Answer: B QUESTION NO: 551 "Pass Any Exam. Which of the following choices is MOST likely the cause? A. The Print Processor has been changed in Printer Properties. MSTSC D. no errors are reported and the data cable is connected. The Printing Preferences has been changed in Printer Properties. Upon power on.com Ac tua lTe sts . MSIEXEC Answer: A QUESTION NO: 549 A technician is adding RAM to a PC. D.

Computer Management B.www. Performance Logs and Alerts D. Computer Management B. System Properties Answer: D QUESTION NO: 552 Which of the following commands can be used to verify TCP/IP functionality? A. Component Services Answer: A "Pass Any Exam.0.1. Any Time.0 B.0. ping 128.1 D.0. ipconfig 127. System Information D.1 Answer: D QUESTION NO: 553 In which of the following is the Event Viewer located? A. ping 127.actualtests. localhost 128.CompTIA 220-701: Practice Exam Which of the following GUI interfaces displays total RAM installed in a Windows XP computer? A.0. Component Services Answer: A QUESTION NO: 554 In which of the following is the Services Snap-in located? A.com Ac tua lTe sts . Device Manager C.co m 170 . Control Panel B." . Device Manager D.0. Performance Logs and alerts C.1 C.0. My Computer C.1.

Startup Menu C. System Properties B." . Control Panel D. System Configuration "Pass Any Exam. Performance Logs and Alerts D. My Computer B. System Information C.actualtests.co m 171 . Device Manager C. Component Services Answer: A QUESTION NO: 556 In which of the following is the Disk Defragmenter utility located? A.www.CompTIA 220-701: Practice Exam QUESTION NO: 555 In which of the following locations is the Disk Management utility located in? A. Performance Logs and Alerts B. Device Manager Answer: B QUESTION NO: 557 Where would a technician place a shortcut in order for an application to run during logon? A. System Tray Answer: B QUESTION NO: 558 Which of the following utilities is started when msinfo32 is entered in the run line? A. Computer Management B. Task Manager D. Component Services D. Computer Management C. Any Time.com Ac tua lTe sts .

Hardware Wizard D. System Configuration B.co Which of the following commands opens a utility that will display component driver versions? m 172 . Any Time. System Properties C. cmd B.www. System Information Answer: A QUESTION NO: 560 Answer: B QUESTION NO: 561 Which of the following tools is located in the Control Panels Administrative Tools utility? A. Power Options B. Task Manager D. Simple File Sharing Answer: B QUESTION NO: 562 Which of the following tools can be found in the Administrative Tool Utility? A." . Performance C.CompTIA 220-701: Practice Exam Answer: B QUESTION NO: 559 Which of the following utilities is started in Windows XP when msconfig is entered in the run line? A. dxdiag C. Simple File Sharing "Pass Any Exam. msinfo32 D.com Ac tua lTe sts A.actualtests. msconfig .

actualtests. 10 B. 4.1 Answer: D QUESTION NO: 565 How many characters are used in a 64-bit WEP encryption key? A.1 B. Event Viewer C. Power Options B. 192. 172.100.co m 173 .CompTIA 220-701: Practice Exam B.168.10." . Hardware Wizard D.www.168. Hardware Wizard D. 12 C. Power Options Answer: B QUESTION NO: 563 Which of the following tools is located in the Administrative Tools Utility? A. 26 D.1. Simple File Sharing C. 28 Answer: A QUESTION NO: 566 "Pass Any Exam.com Ac tua lTe sts .168.1 D. 122.100 C.1. Any Time. Computer Management Answer: D QUESTION NO: 564 Which of the following is a class C IP address? A.1.

10 B. 26 D.actualtests.co m 174 . 63 D. 10 C." .11a Answer: B "Pass Any Exam. 8 B.CompTIA 220-701: Practice Exam How many characters are used in a 128-bit WEP encryption key? A.11n C. 64 Answer: C QUESTION NO: 569 Which of the following wireless protocols provides the MOST bandwidth for streaming video data? A. 28 Answer: A QUESTION NO: 568 Which of the following is the MAXIMUM amount of characters used for a WPA2 encryption key? A. 26 D. Any Time.11g B. 28 Answer: C QUESTION NO: 567 Which of the following is the MINIMUM amount of characters allowed for WPA encryption key? A. 802.com Ac tua lTe sts . 802.www. 802. 16 C. 12 C.11b D. 8 B. 802.

keyboard. and mouse. Allows multiple computers to communicate with each other in a network. D. The battery is full and the laptop is plugged in.www. Connects multiple users to one computer. CPU C.co m .CompTIA 220-701: Practice Exam QUESTION NO: 570 Which of the following BEST describes what a KVM switch does? A. Allows multiple users to have access to a central gateway. RAM Answer: A QUESTION NO: 573 Which of the following safety tools prevents static electricity damage to internal computer components? A.com 175 Ac tua lTe sts . C. Fan B. Router B. Connects multiple computers to one monitor. Modem D. Cable ties "Pass Any Exam. B. CSU Answer: C QUESTION NO: 572 A user reports that their laptop computer shuts off about twenty minutes after turning it on. Battery D. and there are no error codes or beeps. Which of the following components is the MOST likely at fault? A." . DSU C. and that it gets unusually hot. Any Time. Answer: C QUESTION NO: 571 Which of the following devices converts digital to analog signals for communication between two different networks? A.actualtests.

Trojan C. ESD strap C. Spam D. Surge protector Answer: B QUESTION NO: 574 Which of the following BEST describes SPAM? A. Worm C.actualtests.com Ac tua lTe sts ." . Code that waits for a specific response before activating B. Unsolicited mail that is sent electronically C. Logic bomb Answer: B QUESTION NO: 576 Which of the following malware is MOST likely to result in identity theft? A. Any Time.co m 176 . Worm B. Produces unsolicited advertisements via pop-up messages Answer: B QUESTION NO: 575 Which of the following BEST describes a type of file that appears harmless but is there to cause malicious intent? A.www.CompTIA 220-701: Practice Exam B. Collects user and program information usually for malicious purposes D. Virus B. MSDS D. Adware D. Spyware Answer: D "Pass Any Exam.

Safely Remove Hardware Function.co m If a client has a Windows XP tablet PC.www. Answer: B QUESTION NO: 580 Which of the following steps will find an IP address? A. WAN B. Windows Vista Home B. Any Time. VPN C." . Start> Run> typecmd > ipconfig C. Restart the OS. VLAN Answer: C QUESTION NO: 578 How should a technician properly remove a USB hard drive while a computer is running? A.CompTIA 220-701: Practice Exam QUESTION NO: 577 Which of the following BEST describes a network of computers inside a house that communicate with each other but not with computers outside of the house? A. WindowsVista Business C. B. which of the following operating systems can they upgrade to and still keep the tablet PC functionality? .actualtests. Start> Run>typecmd > nslookup B.com 177 Ac tua QUESTION NO: 579 lTe Answer: D sts A. C. WindowsVista Premium D. WindowsVista Ultimate . Disable in the BIOS. Unplug from the USB port. Start> Run>typecmd> dir "Pass Any Exam. D. LAN D.

CompTIA 220-701: Practice Exam D. they are not receiving any WiFi signals. Which of the following should the technician do? A. Check to see if the NIC is functioning. C.co m Answer: D 178 . A complete restore of the hard drive D. A record of the administrative passwords C. An emergency repair disk (ERD) sts It is a best practice to create which of the following after a Windows 2000 Pro OS install? . Start> Run> typecmd> goto Answer: B QUESTION NO: 581 A user has replaced an incompatible driver with one that is compatible. Suggest they move computer around. actions and outcomes QUESTION NO: 582 Answer: D QUESTION NO: 583 A customer wants to use their laptop at a local hotspot that they have successfully used before. An established recovery point B. Check thatWiFi is enabled. Document findings. Ask if they have a modem. Any Time. Cycle the power to ensure that thent driver works B. however. Establish a theory of probable causes of the incompatible driver D.actualtests. Escalate the problem to the next higher tier support shop C. Answer: C QUESTION NO: 584 "Pass Any Exam. B. Which of the following is the FINAL step that should be performed? A.www." .com Ac tua lTe A. D.

255. Broadband card Answer: C QUESTION NO: 587 How can a user continue a paused print job when using Windows XP? A. C. It needs to write current work to memory and enter a low power state after fifteen minutes of no activity.127 B. Which of the following power saving modes should a technician choose? A.com Ac tua lTe sts .actualtests. 255. Right click on the print job and select properties. Suspend Answer: A QUESTION NO: 586 Which of the following laptop components allows connectivity with nearby devices using a PAN? A. Stand by B.1 D. Right click on the print job and select resume. Right click on the print job and select cancel.255.0. "Pass Any Exam. WiFi Card C. B. Any Time." .CompTIA 220-701: Practice Exam Which of the following is a broadcast address? A.254.0.168. Hibernate D. NIC B. Bluetooth D.co m 179 .10. 192. 127. Shut down C. 169. The laptop also needs to be able to resume quickly from this mode.1.www.1 C.255 Answer: D QUESTION NO: 585 A technician wants to configure a Windows XP Pro laptop.

Answer: C QUESTION NO: 590 Which of the following would be the BEST device to replace a hub? A.actualtests. Bridge D. Modem C. Check the keyboard drivers in Device Manager and reload if out of date. Any Time. inquiring how the systems are running and offering any additional assistance. Answer: B QUESTION NO: 588 A week ago a technician completed several upgrades for a business. Right click on the print job and select restart. but is now attempting to use the laptop's embedded keyboard.www.com 180 Ac A. The technician has not heard back from the client. Which of the following is the NEXT action to take? sts QUESTION NO: 589 . Email the business owner and offer discounted services for the next system upgrades. D.co Answer: C m . D. Question the customer to find if they used suspend instead of shutting down the computer when they left the office." . tua lTe A company customer calls in because the keyboard on their newly issued laptop is not working right.CompTIA 220-701: Practice Exam D. Which of the following would be the BEST course of action to take? A. Contact the customer with a follow-up call. C. Have the customer restart the computer to reset the keyboard for the customers profile. B. Email an assistant at the business to see if they are satisfied with the services rendered. B. Router "Pass Any Exam. Question the customer to determine if they are using the embedded keyboard for the first time. inquiring when the next system upgrades can be started and offer discounts. Contact the customer with a follow-up call. Switch B. C. The customer had the laptop working properly all day in a docking station setting.

INI file C. CPU Fan C. Hard Disk MBR Answer: C A user reports a constant whining noise coming from their computer while it is on. Which of the following is MOST likely failing? A.www. PXE Boot Rom B.co m 181 .CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 591 Which of the following settings would a technician have to set in order to have a barcode reader perform a horizontal tab? A.com Ac QUESTION NO: 593 tua lTe sts . /b D. BIOS D. /r B. Any Time. /t Answer: D QUESTION NO: 592 A technician is trying to change the boot order on a laptop in order to install Windows Vista from a DVD." . Processor B. Hard Drive Answer: B QUESTION NO: 594 "Pass Any Exam. Optical Drive D. BOOT. /v C.actualtests. Where would be the proper place to configure this? A.

CompTIA 220-701: Practice Exam A technician has setup two disks in a RAID array of equal size. UTP Answer: B "Pass Any Exam.www. RAID 0 B. RAID 1 C.actualtests. Coaxial D. RAID 1 B. STP B. RAID 10 Answer: A Which of the following RAID arrays does stripping with parity? A. Fiber C.co m ." . RAID 5 C. RAID 10 Answer: C QUESTION NO: 597 Which of the following cable types sends and receives data by the use of light? A. RAID 1 C. Which of the following RAID arrays is the technician using? A. RAID 0 B. RAID 5 D. RAID 6 D. RAID 5 D. Any Time.com 182 Ac tua lTe QUESTION NO: 596 sts . RAID 10 Answer: A QUESTION NO: 595 Which of the following RAID arrays does only striped volumes? A.

www. UTP Answer: C QUESTION NO: 599 Which of the following connectors is commonly used on CAT6 cable? A. BNC C. ST D. ST D. RJ-11 B. The UTP ( unshilded twisted pair) cable often is installed using a Registered Jack 45 (RJ-45) connector. CAT6 C.actualtests. BNC Answer: A QUESTION NO: 600 Which of the following connectors is commonly used on CAT3 cable? A.co m 183 .com Ac tua Explanation: With twisted pair cable you can use RJ-45 connector. The RJ-45 is an eight-wire connector used commonly to connect computers onto a local-area network (LAN)." . RJ-45 B. Fiber B. Any Time. especially Ethernets lTe sts . RG-6 C. RG-6 Answer: A "Pass Any Exam. STP D.CompTIA 220-701: Practice Exam QUESTION NO: 598 Which of the following cable types contains a foil shield inside the jacket? A.

Cable Answer: B QUESTION NO: 603 Which of the following wireless types uses 5GHz frequency and can transmit data up to 54Mb? A." . DSL D.11a B.11g D. STP Answer: A QUESTION NO: 602 Which of the following Internet access types has the GREATEST amount of latency? A.CompTIA 220-701: Practice Exam QUESTION NO: 601 Which of the following cable types have a single copper wire used for sending and receiving data? A.www. Fiber B. 802.com Ac tua lTe sts . UTP C. Satellite C.actualtests. Fiber D. Bluetooth Answer: A QUESTION NO: 604 Which of the following transmission mediums has the GREATEST speed? A. DSL B. Cable C. 802.co m 184 . Fiber D. 802.11n C. Any Time. Satellite "Pass Any Exam. Coaxial B.

Any Time. Spyware C.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 605 Which of the following computer infections allows several computers to launch attacks against a network? A.www. Spam B. Spam C.actualtests. Spam D. Botnet D." . Spyware Answer: D QUESTION NO: 607 Which of the following malware types displays pop-up advertisements on a PC wanting a user to purchase something? A.com Ac tua lTe sts .co m 185 . Adware D. Adware Answer: D QUESTION NO: 608 Which of the following malware types sends out email from a clients address book? "Pass Any Exam. Adware Answer: B QUESTION NO: 606 Which of the following malware types captures personal information? A. Botnet C. Spyware B. Botnet B.

Botnet Answer: C QUESTION NO: 609 Which of the following devices would BEST protect the clients equipment from power outages? A. SMTP D.CompTIA 220-701: Practice Exam A. FTP B. without actually installing it on the workstation? sts QUESTION NO: 610 .co m 186 . Floppy C. Power strip B. Internal hard drive D.www. Any Time.actualtests. Spyware B. Network lTe Which of the following boot devices can a Live version of the OS be installed and tested on." . Uninterruptible power supply C. CD B. Surge protector D. Worm D. HTTPS C. Adware C. POP Answer: D "Pass Any Exam. Grounded outlet Answer: B Answer: A QUESTION NO: 611 Which of the following protocols uses port 110 by default? A.com Ac tua A.

Answer: D QUESTION NO: 615 The voltage selector on the back of some power supplies allows a technician to select between which of the following? A. DVD. 110/120 Volts AC or 220/240 Volts AC B.com 187 Ac tua lTe sts . 400Mbps. 110/120 Volts DC or 220/240 Volts DC "Pass Any Exam. Micro ATX C. 12Mbps. NLX Answer: B QUESTION NO: 614 IEEE1394b is capable of transfer rates of up to: A." . ATX B.ROM drive C.actualtests. 800Mbps. B. D. Any Time.www. AT D. USB thumb drive D. 480Mbps. SCSI hard drive Answer: C QUESTION NO: 613 Which of the following motherboards would be installed in a small form factor case? A. IDE hard drive B.CompTIA 220-701: Practice Exam QUESTION NO: 612 Which of the following is a type of solid state drive? A. AC or DC Voltage C. C. 6/12 Volts DC or 12/24 Volts DC D.co m .

15 or fewer C. 20 or fewer D. 25 or fewer . Increases length of cable D. Which of the following could be the problem? tua lTe sts A. the customer reports the NIC link lights for that computer are not on. C. D. Firewall is not working. B. Switch is not working." . Answer: D QUESTION NO: 619 After installing a network card. Which of the following is the NEXT step? "Pass Any Exam. the technician notices a yellow exclamation mark in Device Manager. Can be used with VoIP Answer: A QUESTION NO: 617 Answer: A QUESTION NO: 618 A.com 188 Ac A customer with a SOHO network reports one computer on the network does not have Internet access. Lower latency C. Internet site is down.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 616 Which of the following is an advantage of using Plenum CAT5 cable when installing a network? A. Network server is not working.actualtests. 10 or fewer B. Any Time. In addition.co A Windows XP workgroup computer can have up to how many concurrent connections? m . Fire resistant B.www.

NTDETECT.actualtests. C.com Ac tua lTe sts . NTLDR "Pass Any Exam. Boot Mode B.co m 189 . CONFIG. Where can the technician locate the NTLDR files? A. OS installation disk C. you should update the device driver. Which of the following boot options will accomplish this? A. which of the following is the FIRST process that runs? A. NTOSKRNL B. Remove and replace the network card. Safe Mode D.www. Update the device driver. Debug Mode Answer: C QUESTION NO: 621 After a computer starts it displays an error message NTLDR is missing. Any Time.INI D. BOOT. Join the computer to the workgroup.CompTIA 220-701: Practice Exam A.SYS B. D. Answer: D Explanation: To troubleshoot this problem. Re-install the OS. B. QUESTION NO: 620 A technician needs to boot a computer with only the basic devices and drivers. Enable Boot Logging C. Updating the device driver may help when an installed device isn't working properly.COM Answer: B QUESTION NO: 622 When a computer is turned on." .

The MBR B. B. Replace the power button. C. lTe A customer reports that a laptop does not start when the power button is pressed. Which of the following is the BEST solution? sts QUESTION NO: 624 . Which of the following is the NEXT step to troubleshoot the issue? A. Upgrade the memory. Answer: B Answer: A QUESTION NO: 625 A client reports that their laptop will not power off when the power button is pushed. but there is no video. The battery Answer: B "Pass Any Exam. The power-management console C. After pushing the power button on the laptop the technician can hear the hard drive is spinning and the operating system start.actualtests. When the laptop is plugged into an outlet it starts. Change power outlets. Connect the laptop to a monitor. Which of the following could be the issue? A. B. Upgrade the video card.com Ac tua A." . Remove the battery. POST Answer: D QUESTION NO: 623 A technician is troubleshooting a laptop.SYS D.www. Replace the LCD.co m 190 . Replace the battery.CompTIA 220-701: Practice Exam C. D. C. Any Time. D. IO. The AC/DC adaptor D.

Check the manufacturer's recommended settings. B. B. The technician powers on the laptop and the drive is not detected. Asking passive aggressive questions E. Assuming a position of authority D. C. Additional memory needs to be installed. Check if the drive is properly plugged in. Insulting the subject to motivate a response C. Which of the following should the technician do NEXT? A. The system is overheating. Check the USB settings for the drive. sts . Answer: D QUESTION NO: 627 Answer: B QUESTION NO: 628 Which of the following are examples of common techniques used in social engineering? (Select TWO).com Ac tua lTe A.E QUESTION NO: 629 "Pass Any Exam. D. C.co A customer reports that a laptop starts running for a few minutes before freezing or shutting down. A. Check to see if a disk is present in the drive.actualtests." .www. D. The OS is not installed.ROM/DVD player into a laptop. Requesting public information B.CompTIA 220-701: Practice Exam QUESTION NO: 626 A technician installs a new CD. Flattery Answer: C. Which of the following is the MOST likely issue? m 191 . Any Time. The RAM is not seated properly.

Any Time. C. Hard Drive D. acquire unauthorized information to achieve a goal. printing on both sides of paper one at a time. CMOS ROM C. to test sociological boundaries with in the company. C. printing on both sides of paper simultaneously. D. System RAM B. B. lTe sts . engage in harmless communication. communications in both directions simultaneously. C. A tool that allows a workstation to tell the network that the workstation is present. A tool that allows a user to use the workstation as a telephone through the network. D. B. Answer: A QUESTION NO: 630 Where is the power on password stored? A.actualtests.www. Answer: A "Pass Any Exam." . System ROM Answer: B QUESTION NO: 631 Full duplex supports transmission of: Answer: D QUESTION NO: 632 Which of the following is the definition of telnet? A.co m 192 . B.com Ac tua A. A tool that tells a user of the workstation that they have exceeded their memory quota.CompTIA 220-701: Practice Exam Social engineering is used to: A. A tool that allows a user to connect to other computers. D. communications in both directions one at a time. to perform a technical risk assessment of employees within the company.

D. B. It holds a log of the last three passwords used. The user described the problems as: occasional rebooting. Which of the following is the cause? A. Any Time. Port 110 Answer: B QUESTION NO: 634 Which of the following is the POP3 port used for? A. Port 21 B. Port 25 D. by default? A. Port 23 C. Answer: D QUESTION NO: 635 Which of the following ports is used by POP3. C.CompTIA 220-701: Practice Exam QUESTION NO: 633 Which of the following ports is used for telnet. Port 23 C. Port 21 B." .co m . Port 110 Answer: D QUESTION NO: 636 A workstation has been experiencing intermittent system problems. It retrieves email from the mail server.actualtests. Processor is going bad B.com 193 Ac tua lTe sts . RAM module is faulty C. electric shock felt on computer case. and the hard drive stops working. overheating. It blocks popup ads. Port 25 D. It pings a workstation from a remote server.www. Power supply "Pass Any Exam. by default? A.

USB C. B. Ctrl + Alt + B D. F9. Wireless router B. D.co QUESTION NO: 638 m 194 . UPS not working properly Answer: C QUESTION NO: 637 Drive thrashing is described as which of the following? A. Network D. C. A." . A recognized method of disposing hard drives that contain sensitive data. F12) B. Any damage to a hard drive caused by an intention or unintentional jolt or movement.com Ac tua lTe sts . A method of recovering lost data from a hard disk. Function keys (e. Windows Key + B Answer: A QUESTION NO: 640 "Pass Any Exam. Printer E.g. Excessive movement between system memory and virtual memory. Any Time. Answer: A Which of the following can be used as a boot device upon startup? (Select TWO).CompTIA 220-701: Practice Exam D.actualtests.C QUESTION NO: 639 Which of the following allows a technician to boot from a special device upon startup? A.www. Shift + B C. System RAM Answer: B.

Start> Programs> Accessories> Command Prompt E. B.actualtests. D. Answer: B QUESTION NO: 641 Which of the following utilities could be used to check if there is a remote device on the network? A. ping Answer: D A.com Ac tua Which of the following is a way to get to a command prompt in a Windows XP machine? (Select TWO). netstat B. There are multiple printers in the office. Which of the following should the technician do? A." . ipconfig C. it does not print.CompTIA 220-701: Practice Exam A user is calling excessively with computer issues. C. Start> Run> Accessories> Command Prompt C. Start>Programs>Accessories>Communications> Command Prompt D. Which of the following is the FIRST step that the technician should do? A. Confirm the printer name where the user is trying to print. "Pass Any Exam. nslookup D. every time the user sends a print job to the printer.www. Any Time. Ask the user to call another technician for more in-depth assistance. Ask another technician to take over support for this user.D QUESTION NO: 643 A user is trying to print to a network printer. and all other users are able to print to the printer. Help the user with every issue that they call about and put all other work orders on hold. Start> Run>cmd B. Start> Control Panel> Run>cmd Answer: A. however.co m 195 . lTe QUESTION NO: 642 sts . Explain to the user they need to fill out a work order for the computer issues.

actualtests. Return to the manufacturer for recycling. Replace the paper in the printer. Put the toner into a sealed bag and then throw into the garbage. NIC C. PS/2 B. D. Reboot the workstation and have the user log in again. which of the following is the BEST way to dispose of the old cartridge? A. D. Restart the print spooler service. A past technician's documentation D. B. Dispose in an incinerator. The cleaning label B. C. Chipset Answer: C QUESTION NO: 645 A technician is about to use a cleaning solvent.com Ac tua lTe sts .www. The manufacturer's documentation C. Answer: D "Pass Any Exam. Answer: A QUESTION NO: 644 Which of the following components is used to connect expansion boards to the motherboard? A." . Any Time. MSDS Answer: D QUESTION NO: 646 After changing the toner cartridge on a printer.co m 196 . Riser card D. Which of the following places should the technician look to find the proper handling procedures? A. C.CompTIA 220-701: Practice Exam B. Store in an air-tight container.

B. D. provide protection from heat. Any Time. What should be the BEST first step to resolve this issue? A. Answer: D QUESTION NO: 650 A user reports that their CD. Make sure that the disc is a CD and not a DVD. B. One B. D. Nine Answer: B QUESTION NO: 648 Answer: D QUESTION NO: 649 A network that has no server controlling the computers is known as a: A. domain.Rom is not reading a disc." .CompTIA 220-701: Practice Exam QUESTION NO: 647 When applying the security settings to a network. workgroup. WAN. LAN B. . C. C. prevent outside interference. Three C. which of the following is the MINIMUM number of failed login attempts before a user is locked out? A. Ensure that the CD drive is installed. Seven D.www. prevent damage from weather. "Pass Any Exam. Check to see if the BIOS register the drive. C.actualtests.co m The foil shielding on a STP cable is there to: .com 197 Ac tua lTe sts A. assist with data transmission.

sts A user calls with a concern about network performance. B. C. one power supply is as good as another. C. complex user names. Check to see if theCD.co QUESTION NO: 652 m 198 . Check to see if the network cables were terminated properly. Making sure that replacing the power supply is not cost prohibitive. retinal scans." .actualtests. Ensure that shielded cable was used for the network. B.Rom is compatible hardware. Replacing it with a power supply made specifically for that unit. Answer: B Answer: C QUESTION NO: 653 Certificate based security for a network would involve the use of: A. D. Make sure the network cable is seated properly in the users computer. Make sure that the network cable is not touching any other cables. D. Any Time.com Ac tua lTe A. Making sure the power supply will fit into the casing. Answer: B QUESTION NO: 651 When a component has a proprietary power supply what is the main limitation? A. C. which of the following would be the FIRST step to evaluate this issue? . B. smart cards. background checks for users. There are no limitations.www.CompTIA 220-701: Practice Exam D. Answer: B QUESTION NO: 654 "Pass Any Exam. D.

Any Time. An established recovery point. The customer has tried the power buttons on the computer and monitor multiple times and still the computer and monitor will not turn on.actualtests. What would be the questions to ask this customer? (Select THREE). What is the manufacturer of the other equipment plugged into the power strip/surge protector? F. Other equipment plugged into the same power strip/surge protector also will not turn on. Was the electric bill paid? D. Has any electrical work been done recently? G. powering up? B. C. The customer says the tower computer will not turn on and the monitor will not turn on either.F "Pass Any Exam.CompTIA 220-701: Practice Exam Which of the following is a best practice to create during an OS installation? A." . Is it a LCD or CRT monitor? E. Did the computer and monitor work before? C. An emergency recovery disk (ERD). Can you or someone else check the circuit breaker for that receptacle? D.co m 199 . that is plugged into the same power strip/surge protector.B QUESTION NO: 656 A remote Customer calls with a dead computer. What is the manufacturer of the power strip/surge protector? Answer: A. Which of the following would be the BEST questions to ask the customer? (Select TWO). A complete back up of the hard drive. A record of the ADMIN passwords. B.C. What is the manufacturer of the power strip/surge protector? E. Is another piece of equipment plugged into the same power receptacle and is it working? C. How big is your electric bill? B. Answer: C QUESTION NO: 655 A remote customer calls and says their computer and monitor will not turn on.com Ac tua lTe sts . What kind of equipment is plugged into the power strip/surge protector? Answer: B. A. Is another piece of equipment. D.www. A.

Wake on LAN Answer: B QUESTION NO: 659 Which of the following power management settings will allow any key press or mouse movement to bring a computer back to a usable state by default? A. Ask to be excused to use the phone to take a small break outside to get some air "Pass Any Exam. Standby D. Which of the following is the BEST solution? A.com 200 Ac tua lTe sts . Hibernate Answer: A QUESTION NO: 660 While working on a computer at a customers home. Nothing should be affected C. the customer continually asks questions about every step being performed. Make a list of all programs that will need to be reinstalled in event of a system failure B. proceed with solution. Wake on LAN D. Nothing. Hibernate C." . Always on B. Standby B. Create restore point D. Perform backup of all data Answer: D QUESTION NO: 658 Which of the following power management settings will require the power button to be pressed to bring a computer back to a usable state by default? A.www. Always on C.CompTIA 220-701: Practice Exam QUESTION NO: 657 Which of the following should be recommended prior to any solution that you will implement? A. It is getting to the point that is becoming a distraction. Any Time.co m .actualtests.

actualtests. end the conversation C.www. Say nothing. Any Time. Tell the customer that both are excellent choices B. Throw it in the trash. Dispose through proper channels or send it to be repaired C.co m 201 .CompTIA 220-701: Practice Exam B. Check that the tube and capacitors are intact D. Annually D. Give them a list of blog sites and documentation that discuss the twoOSs D. 30 to 60 days Answer: A "Pass Any Exam. 60 to 90 days C.com Ac tua A. Put on an ESD strap and inspect the internal components B. relax and try to be as calm as possible while working through the distraction C. Send them off on a small task to get a moment to concentrate and finish the job Answer: B QUESTION NO: 661 A customer has asked if Windows XP is better than Windows Vista. Explain the pros and cons of each system Answer: D QUESTION NO: 662 Answer: B QUESTION NO: 663 On average how often passwords should be changed? A. Which of the following should the technician do? sts . 90 to 180 days B. Continue answering the questions. What is the BEST response to this question? A. CRTs are being replaced by LCDs lTe A CRT has stopped working." . D. Explain that what is being done is extremely complicated and requires concentration.

There are UPSs connected to the equipment but they only last about 30 minutes. Install a UPS in the office D. Between 10 and 12 characters B. B.www. Answer: A QUESTION NO: 666 Which of the following can be done to ensure that the workstations are not damaged and do not lose power during momentary power spikes or blackouts? A. C. but the computers gives an error that the computer has not been shutdown properly. Which of the following is the BEST option to alleviate this issue? A. Between 8 and 10 characters D. Any Time. Install power strips in the office Answer: C QUESTION NO: 667 There are computers that are left on overnight to complete certain calculations and tasks. Install a generator in the office C.actualtests. Between 4 and 6 characters Answer: B QUESTION NO: 665 A users high priority print jobs are constantly being held up by larger jobs of lesser importance. Give the user permissions to cancel other users print jobs.co m . Recently the building has been experiencing lengthy power outages and when the employees return the next morning they find that not only all work has been lost.CompTIA 220-701: Practice Exam QUESTION NO: 664 On average how long should your password be at minimum? A. Raise the priority of the users jobs to the highest level." .com 202 Ac tua lTe sts . Between 6 and 8 characters C. Give the user a dedicated printer. What is an option to ensure that all work is not lost and damage "Pass Any Exam. Replace all CMOS batteries in the office B. Have the user work after hours to finish their print jobs. D.

You decide to go to a prior restore point. However. Use software that in case of an outage saves your work. C. however they are not receiving any Wi-Fi signals.CompTIA 220-701: Practice Exam does not occur to the system? A. Which of the following is the action that is being performed? . Any Time. Shut down the computer before you leave and have them perform the calculation during their down time Answer: A QUESTION NO: 668 A. Loading a full backup onto your workstation D. Ask if they have a modem. each time the customer closes the laptop the computer goes into standby. closes programs. Rolling back to an earlier configuration B.actualtests." .co m You have changed something on your workstation that is affecting the stability of your OS. Answer: C QUESTION NO: 670 A customer is giving a business presentation and has attached a laptop to a portable projector. Preparing system for Automated System Recovery (ASR) C. Have an employee work nights to perform the shut down when the power supplies battery is about empty D. D. Restoring all files from a storage device . Check that the Wi-Fi adapter is enabled. B.com 203 Ac A customer wants to use their laptop at a local hotspot that they have successfully used before. Suggest the computer be moved around. and shuts down the computer B. Retrieve the work from a hot site for the office C. Which of the following should you try FIRST? tua QUESTION NO: 669 lTe Answer: A sts A. Ask for model number. Which of the following would MOST likely solve the issue? "Pass Any Exam.www.

B.actualtests. D. tell the user to call back when they have calmed down. Make sure that the disc is a DVD and not a CD. B. Change the power settings in Power Management. make the user promises to keep them quiet. D.CompTIA 220-701: Practice Exam A. B. Change the computer from a laptop to a desktop. C. Answer: D "Pass Any Exam. Answer: D QUESTION NO: 671 Which of the following is the authentication technology used by a fingerprint reader? A. Change the power settings on the projector. be stern with the user. Which of the following is the FIRST step to take to resolve this issue? sts QUESTION NO: 672 . Biometrics C. Smart card D. C. D. Software firewall B.www. Move the projector further away from the laptop." . C.ROM has compatible hardware. Check to see if the BIOS registered the drive. lTe A user reports that their DVD.ROM is not reading a disc. Password Answer: B Answer: C QUESTION NO: 673 When dealing with a difficult user it is BEST to: A. Ensure that the device is working in Device Manager. repeat back the issue to the user to ensure understanding.co m 204 . Any Time.com Ac tua A. Check to see if the CD.

Hard drive location in the computer. Move the mouse and/or press the space bar to check if the computer is in sleep mode. Failed fan in the power supply. CPUheatsink seated properly. What mouse driver are they using? C. Which of the following should a technician check to resolve the issues? "Pass Any Exam. If the mouse has roller ball underneath could they examine it? B.C QUESTION NO: 675 A remote customer reports the mouse cursor is moving erratically on the screen or not at all. What is the manufacturer of the mouse? Answer: A. What type of mouse is it? E. What is the manufacturer of the computer? D. E.co m 205 . Remove unneeded external components. C. A. C.www.CompTIA 220-701: Practice Exam QUESTION NO: 674 A remote customer states their monitor has no display. D. Check the video cable to make sure it is still connected.com Ac tua lTe sts .D QUESTION NO: 676 There is excessive heat near the back of a computer. Any Time. A. Press CTRL-ALT-DEL and check Task Manager for programs running in the background. Answer: C QUESTION NO: 677 A customer states that the computer is taking a long time to boot and the hard drive light is staying on constantly. Answer: A. D. Which of the following should be checked? A. Which of the following steps should be performed to check the monitor? (Select TWO). B. Which of the following questions should a technician ask this customer? (Select TWO). Check for other equipment plugged into the same power strip/surge protector." . Check to see if the monitor and system hardware are compatible. B.actualtests.

D. Cycle the power to ensure that thent driver works. Connecting a loop-back plug B. Update the anti-virus software. Which of the following is the LAST step that should be performed? A.CompTIA 220-701: Practice Exam A. C. Upgrade all drivers. Which of the following should be done FIRST prior to the installation? sts QUESTION NO: 679 . The hard drive location in the computer. B. Document findings. Establish a theory of probable causes of the incompatible driver. Escalate the problem to the next tier support. D. The amount of RAM installed.www. C. C. B. B. Perform backup of all data. Printing to an older printer C. Create a restore point. actions and outcomes.actualtests. D." . lTe A technician is getting ready to perform a repair installation of Windows.co m 206 . The manufacturer of the RAM installed in the computer. Connecting to a parallel tape backup device D.com Ac tua A. Any Time. Answer: C "Pass Any Exam. Answer: D QUESTION NO: 678 Which of the following MOST likely uses a parallel port? A. Connecting to a parallel modem Answer: B Answer: B QUESTION NO: 680 A technician has replaced an incompatible driver with one that is compatible. The manufacturer of the computer and hard drive.

com Ac tua lTe A. Explain that what is being done is extremely complicated and requires concentration. Hibernate D. Any Time. B. Answer: D QUESTION NO: 684 "Pass Any Exam. Always on C. Standby B. Send them off on a small task to get a moment to concentrate and finish the job. Wake on LAN B. Which of the following is the BEST solution? A.co Which of the following power management settings will allow a user to press any key or mouse movement to bring the computer back to a usable state by default? m 207 .actualtests. relax and try to be as calm as possible while working.www. It is getting to the point that is becoming a distraction. Continue answering the questions.CompTIA 220-701: Practice Exam QUESTION NO: 681 Which of the following power management settings allows volatile data to be written to a hard drive before powering off? A. Hibernate Answer: D QUESTION NO: 682 Answer: A QUESTION NO: 683 While a technician is working on a computer at a customers home. Standby D. C. D. the customer is asking questions wanting to know every step being performed and why. Wake on LAN sts ." . Always on C. Ask to be excused to use the phone to take a small break outside to get some air.

B. Six C. Twelve Answer: A Answer: B QUESTION NO: 687 In an office there is a concern that the power occasionally spikes and blacks out for a second or two during the day. tua Two workstations. Answer: D QUESTION NO: 685 Which of the following is the MINIMUM amount of characters Windows XP will allow in a password? A.com Ac A. Move some of the devices to other outlets and replace the power strips with surge protectors. two monitors. D. "Pass Any Exam. B. Which of the following can be done to ensure that the workstations are not damaged and do not lose power? A. and a mini refrigerator are plugged into one power strip in a single outlet. Move the printers to their own UPS to cut down on the amount of devices going to the outlet. C. Install a UPS in the office. Which of the following should the technician do? A. Put on an ESD strap and inspect the internal components. Which of the following should be done to ensure safety? lTe QUESTION NO: 686 sts . D. CRTs are being replaced by LCDs." . Dispose through proper channels or send it to be repaired.www. B. Replace the power strips with UPSs and eliminate the extension cords. C. Replace the power strips with surge protectors with longer cords.CompTIA 220-701: Practice Exam A CRT has stopped working. Zero B.actualtests. Install a generator in the office.co m 208 . two printers. Any Time. Throw it in the trash. Check that the tube and capacitors are intact. Eight D.

CompTIA 220-701: Practice Exam C. Restore all files from a storage device. Answer: B QUESTION NO: 689 Answer: C QUESTION NO: 690 A customer has attached a laptop to a portable projector. B.actualtests. Which of the following will BEST ensure that no damage occurs to the system in the event of an extended power outage? A. Roll back to a previous restore point. B. Replace the CMOS batteries to all affected equipment. Any Time. closes programs. Change the power settings in power management. C.www. D. Load a full backup onto the workstation. Which of the following should the technician do to solve this issue? A. Prepare system for automated system recovery (ASR). "Pass Any Exam. B. Have employees shut down their computers before they leave and perform the calculation during their down time. D.com 209 Ac A. Setup a hot site for the office so all data will be backed up. There are UPSs connected to the equipment but they only last about thirty minutes. Each time the customer closes the laptop the computer goes into standby. D. Install power strips in the office. C. Which of the following actions should the technician perform FIRST? sts ." . Change the computer from a laptop to a desktop.co m . Change the power settings on the projector. C. Answer: B QUESTION NO: 688 Computers are left on overnight to complete certain calculations and tasks. D. tua lTe A user has changed something on their workstation that is affecting the operability of the OS. Install software that saves work. Have an employee work nights to perform the shut down. Press the function key and then configure the projector settings. and properly shuts down the computer.

www." . Install a wireless modem.actualtests.com Ac tua lTe A. Enable DHCP on the laptop. Heatsink B. Use alt + tab to toggle between screens. Reboot the laptop to toggle image between screens. The client would like to access the network from outside the home and on the top floor. C. AGP slot C. Compressed air Answer: A QUESTION NO: 694 "Pass Any Exam. Install an access point. Use the function + f10 key to toggle between screens. D.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 691 A customer reports that after connecting a laptop to a projector they can see their presentation on the laptop but not on the projector screen. Which of the following should the customer perform? A. B. Which of the following would the technician recommend for the client? . Any Time. Answer: A QUESTION NO: 692 Answer: C QUESTION NO: 693 Which of the following is the BEST method for cooling a motherboards northbridge chip? A. sts A client reports that after setting up a home WLAN they can only access the network from the first floor. C. Use the function + f8 key to toggle between screens.co m 210 . D. Set the SSID code on the laptop. CPU slot D. B.

C. D. Smart key C. Dissipates heat from the chips D. Software firewall Answer: C QUESTION NO: 697 "Pass Any Exam.www. Install a liquid cooling system. D. Prevents the monitor from overheating QUESTION NO: 695 A customer calls and wants to know how to cool a game server. Install more memory in the system. This might be an indication that the battery is failing and can no longer hold a charge.actualtests." . The LCD inverter board is going bad. B. The LCD backlight is failing. Prevents motherboards temperature from getting to low B.co m 211 . Install multiple fans. Which of the following authentication technologies can be used? A. Answer: C. Which of the following is the BEST recommendation to make? A. Ergonomics B. Use hyper-threading.com Ac QUESTION NO: 696 tua lTe sts . Answer: B A user requests that a technician install a fingerprint reader on the users laptop. Cools the power supply C. The screen is set to automatically dim to optimize battery power when power is disconnected.D Explanation: A. Biometrics D. Any Time. B.CompTIA 220-701: Practice Exam Which of the following is the purpose of heatsinks? A. C.

1 C.9 D.1.253. The LCD backlight is failing. The LCD inverter board is going bad. 201.1.actualtests. The screen is set to automatically dim to optimize battery power when power is disconnected. To prevent memory vibration caused by theheatsink fan.1 tua Which of the following IP addresses is an example of an APIPA address? lTe sts .168.co m 212 ." . 172.16 B.29.168.16 12. Which of the following should a technician tell the user? A. 192. B. 169. the LCD screen gets dimmer. To provide thermal transfer from the CPU to theheatsink.25. B. To protect the CPU from direct contact with theheatsink. Answer: D QUESTION NO: 698 Which of the following is the purpose of thermal compound? A.1 B. To provide insulation around the processor.254. Any Time. 129.168.1.10 C. D.18.10 D. 192. the LCD returns to normal brightness. C.254. 92. D. This might be an indication that the battery is failing and can no longer hold a charge.www.CompTIA 220-701: Practice Exam A user reports that when they disconnect the AC adapter from their laptop. Answer: C QUESTION NO: 699 Answer: A QUESTION NO: 700 Which of the following IP addresses is a class A address? A.16.com Ac A. 192.128 "Pass Any Exam.0. When the user connects the AC power. C.

29. 192. 92.18.1.9 D.1 Answer: D QUESTION NO: 703 Which of the following IP addresses is a private address? A.10 Answer: B QUESTION NO: 704 Which of the following IP addresses would a technician see if a computer is connected to a network device but is not receiving an IP address from the DHCP server? "Pass Any Exam.254.25.com Ac tua lTe sts .128 D. Any Time.253.1 C. 192.254.1.10 C. 201. 129.10 Answer: D QUESTION NO: 702 Which of the following IP address is a class C address? A.18.18.co m 213 . 201.CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 701 Which of the following IP addresses is a class B address? A. 92. 129.16.168.16.16.254." . 192.128 B.128 B. 92.29.1.10.1 C.168. 169.actualtests.25.1 B.254.25.www. 129.9 D.253.168.

com Ac tua lTe sts QUESTION NO: 706 .254.10 B.168.10 B. by default? A. 127.168.1 C.168.1 D. WPA D.0. comptia1 Answer: A QUESTION NO: 707 Which of the following wireless encryption methods is the MOST secure.10 Answer: C QUESTION NO: 705 Which of the following IP addresses is a loopback address? A.10. 169.0." .0.10. 192.255 Answer: C Which of the following is the MOST secure password? A.10.254.0. 169. June171988 C.actualtests. WEP B.16. 255. MAC filtering Answer: C "Pass Any Exam.CompTIA 220-701: Practice Exam A.www. Any Time. 192.10 D.255. 9ca5rl D. s1A@r4A&! B.co m 214 .255.10. 192.10 C. SSID C. 172.

" . HDD D. Recreate the problem.com Ac tua lTe sts . Keylogger C. Take the computer apart piece by piece until the problem is identified. C. Flash B. Document the problem. Any Time. B. Blu-Ray "Pass Any Exam. Resolve the problem. Answer: A QUESTION NO: 710 Which of the following types of media is solid state? A. D.actualtests. CD Answer: B QUESTION NO: 711 Which of the following optical media types has the GREATEST amount of capacity? A. DVD D. Flash C.www.CompTIA 220-701: Practice Exam QUESTION NO: 708 Which of the following security methods prevents loading the OS without the correct credentials? A. DVD C. Blu-Ray B.co m 215 . BIOS password B. Keyfob D. Username and password Answer: A QUESTION NO: 709 Which of the following is the FIRST step in troubleshooting a problem? A.

com Ac tua lTe A. 802. Infrared D. Modem C. IEEE 1394 D. Bluetooth C. NIC B.co Which of the following adapter cards allows the video on a camera to be transferred to a PC for editing? m 216 .www. Cellular Answer: C QUESTION NO: 715 Which of the following input devices requires calibration before use? "Pass Any Exam. Any Time. Parallel Answer: B QUESTION NO: 713 Answer: C QUESTION NO: 714 Which of the following wireless communication types works at short distances and operates by line of sight? A. Graphics C.actualtests. PCIe B. PCMCIA sts . Capture D.11a B." .CompTIA 220-701: Practice Exam Answer: D QUESTION NO: 712 Which of the following interface card types allows Internet access through a dial-up connection? A.

Touch screen D. WindowsVista Ultimate C. Windows XP lTe Which of the following is the FIRST operating system to have Windows Compatibility Mode installed by default? sts QUESTION NO: 717 .CompTIA 220-701: Practice Exam A. Macintosh PC read/write access D. Any Time. Touch pad Answer: C QUESTION NO: 716 Which of the following operating systems have Flip 3D installed by default? A.com Ac tua A. File encryption options C.www. WindowsVista Basic B. WindowsVista Premium B. Windows Media Center C.D "Pass Any Exam. KVM B. User access and permissions options E.actualtests.co m 217 . Keyboard C. Windows XP Answer: A Answer: D QUESTION NO: 718 Which of the following are advantages to NTFS? (Select TWO). Ability to share the file and folders Answer: B. Windows 2000 D." . Windows 2000 D. A. Files can be larger than 256MB B.

In a Windows Vista workstation. which of the following commands would the technician use? "Pass Any Exam. To allow RAID support C.actualtests. Support for file encryption D." .co Which of the following steps would allow a technician to change the virtual memory in Windows XP Pro? m . To support dynamic disks B. System BIOS Answer: D QUESTION NO: 722 A technician needs to verify that all installed devices are using digitally signed drivers from the correct manufacturer.www. My Computer> System> Performance> Settings> Virtual Memory B. Add and Remove Programs C.CompTIA 220-701: Practice Exam QUESTION NO: 719 Which of the following is a reason why a technician would install a new Windows XP Pro installation with a FAT32 file structure? A. Network Neighborhood> Ethernet controller B. Control Panel> Power Options D. Control Panel> Performance> Settings> System> Virtual Memory sts . Control Panel> System> Advanced> Performance> Settings> Advanced> DEP D.com 218 Ac tua lTe A. Control Panel> System> Advanced> Performance> Settings> Advanced> Virtual Memory C. Any Time. Legacy support for older systems Answer: D QUESTION NO: 720 Answer: B QUESTION NO: 721 Where is the MOST common place for Wake on LAN (WOL) to be enabled/disabled? A.

co m 219 . sfc B. D. WEP128 C. msconfig Answer: B QUESTION NO: 723 Which of the following is a best practice when informing users on how to remember a password? A. ipconfig D. They ask the employee for their username and password. A notepad document on the desktop of the operating system Answer: B Which of the following is the STRONGEST wireless encryption standard? A.www.com Ac tua lTe sts QUESTION NO: 724 ." . Give the caller the information and inform an IT manager. Never write down the passwords C. Any Time. WEP64 B. They state they need to upgrade the antivirus protection on the workstation. Refuse the callers request and inform the police. WPA2 D. Give the caller the username and password. Hide a password document in the workstation D. C.CompTIA 220-701: Practice Exam A.actualtests. Answer: A "Pass Any Exam. Refuse the callers request and inform an IT manager. Contain on a sticky note on the back of the monitor B. WPA Answer: C QUESTION NO: 725 An employee receives a phone call from a help desk. sigverif C. Which of the following should the employee do? A. B.

NIC driver . the print spooler requires other services to be running first. Printer Driver B. Windows Spool Service C. print D. registry level services. services. perfmon. Print Spooler D. dependency services.CompTIA 220-701: Practice Exam QUESTION NO: 726 In order for the print spooler service to start or run correctly.msc Answer: D QUESTION NO: 729 Which of the following are the minimum requirements to run a 64-bit application in Vista? "Pass Any Exam. printmanagement. B. These types of services are known as: A. C.co A print job fails to leave the queue. Answer: C QUESTION NO: 727 Answer: C QUESTION NO: 728 A.actualtests.msc C. driver level services.www. primary services. Which of the following services may need to be restarted? m 220 . Any Time.msc B." .com Ac Which of the following commands would a technician use to manage current print jobs and queues on a Windows Vista PC? tua lTe sts A. D.

Check forWiFi radio on/off switch on the function keys. A 64-bit operating system and a 64-bit processor Answer: D QUESTION NO: 730 A customer has just purchased a new laptop. such as video devices. A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time.com 221 Ac tua A. Check the Device Manager for a wireless network device. Serial B." .CompTIA 220-701: Practice Exam A.www. A 64-bit processor and a Vista Home Basic operating system B. This is because it is not only high speed but also supports isochronous data. Which of the following is the BEST response? "Pass Any Exam. QUESTION NO: 732 A technician has just finished doing a repair and the client wants to know what repairs were performed. eSATA C. Check for an externalWiFi on/off toggle switch. IEEE 1394 D. Without knowing the specifics of that model. Answer: D QUESTION NO: 731 Answer: C Explanation: IEEE 1394 standard was originally developed by Apple and was used with trademarked name FireWire. C.link and Lynx.actualtests. to describe their 1394 products. 802. A 32-bit operating system and a 64-bit processor C. Check for an external antenna. Other companies use other names.11b lTe Which of the following would be required to capture video from a digital camcorder? sts . Any Time. D.co m . such as i. A dual-core 32-bit processor and a 64-bit operating system D. how might a technician determine if the unit has WiFi capability? A. B. which means delivering data at a guaranteed rate.

Which of the following is the BEST response? A." B. Take the call. This type of repair will not affect it. the phone rings. Which of the following is the BEST action? lTe sts Answer: B . Your data should be fine." .co m . "I am not sure if your data will be lost I will confirm with my manager. Put the phone between one's ear and shoulder so the technician can do the repair and talk at the same time." C. Well. which is the main circuit board for the PC. I cannot guarantee that your data will not be lost. QUESTION NO: 734 A. Have the phone on vibrate before starting the repair. I replaced the motherboard." B. "I replaced some of the computer parts and now it is functional. C. Any Time.actualtests. "Here is all my documentation for the repairs. Which of the following is the BEST response to the clients next repair order? "Pass Any Exam. Immediately leave and go to another room to take the call and deal with the repair later. The technician knows that it is because the client has long fingernails and is weary of having to return every week to replace keys for this client. I am not replacing the hard drive.CompTIA 220-701: Practice Exam A. D. Apologize and excuse oneself for a moment to take the call quickly outside the room. D. I will let you know what happens after the repair. D.com 222 Ac tua A technician is on a repair job and is expecting an important personal call on their cell phone.www. Answer: A QUESTION NO: 735 A client is having a recurring problem with keys popping off their keyboard. please read it and then get back to me with any questions. "The memory controller was interpreting several addressed incorrectly so I replaced the DIMM. B." Answer: C QUESTION NO: 733 A technician is replacing a motherboard and the client seems nervous and asks if they are going to lose all their data. Answer the phone and stay in the same room the whole time so the customer knows that they have not been abandoned. C. In the middle of doing the repair.

Biometric fingerprint scanner D. Refuse to do the repair until the client learns how to type with long fingernails. Do the repair. Do the repair with a good attitude. Show the client how to put the keys back on.actualtests. Answer: C QUESTION NO: 737 A. UPS "Pass Any Exam. Which of the following devices would BEST help the user avoid further interruptions from short power failures? A.Attributes.www. Do the repair and request that the client trim their fingernails to prevent the keys from popping off. C.co m .com 223 Ac tua Which of the following will BEST allow a technician to secure a computer against unauthorized use without entering a password? lTe sts . D. while protecting the data from the operating system related issues? A. Keylogger C. B. Partition the drive into two physical drives making C: the OS and D: the data. Any Time. D. Barcode reader Answer: C QUESTION NO: 738 A user reports that the power briefly went out at home while they were in the middle of editing a very important file. making C: the OS and D: the data. Encrypt the sensitive data so that it cannot be read without a key. B.CompTIA 220-701: Practice Exam A." . Hide the sensitive data from casual view using folder Properties . Answer: B QUESTION NO: 736 Which of the following configurations would BEST allow sensitive data to be stored on the same hard drive as the operating system. Partition the drive into two logical drives. but let the client know that the client will be charged extra for the same repair next time. C. Front panel media lock B.

B. Which of the following is the BEST action to take? sts QUESTION NO: 740 . Increase the systems RAM. C. B.co Answer: C m . D. CMOS battery Answer: A QUESTION NO: 739 Which of the following preventive maintenance techniques should be performed when opening a computer for repair or upgrade? A.actualtests. Any Time. Power strip C. Replace all cooling fans with new ones. B. Tell the client they need to install a surge protector soon. Answer: A QUESTION NO: 741 A client reports that their system runs slowly. They have had the system for two years and use it primarily to download photos. C. Install an uninterruptible power supply (UPS). music and browse the Internet. Cover the extra power plugs not being used with electrical tape. "Pass Any Exam. Defragment the hard drive. The system specifications are still very good. Unplug the computer after testing and recommend to the client that they need to install a surge protector. D.com 224 Ac A. Which of the following is the FIRST action to take? A. Check for and remove outdated components. C.CompTIA 220-701: Practice Exam B. tua lTe A technician has replaced a power supply for a client and notices there is no power protection in use. Remove excessive dust and loose items.www." . Larger power supply D. Suggest purchasing a newer processor. D. Run CHKDSK on the hard drive. Leave it up to the client to take their own precautions.

Class A B.0. C.0. Class C D.co m 225 . Establish a plan.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 742 After the technician performed a repair and has verified that the computer is working properly.0? A." .com Ac tua lTe sts . Any Time. which of the following actions should be taken NEXT? A.0? A. Class A B. Identify the problem. Class B C. Class D Answer: C QUESTION NO: 744 Which of the following network classes exists if the default subnet mask is 255.actualtests.255. B. D.255. "Pass Any Exam.www. Class D Answer: B Explanation: The default subnet mask that you should assign to a network device that was just installed in a class B network is 255. Class B C. Document the actions.255. Answer: B QUESTION NO: 743 Which of the following network classes exists if the default subnet mask is 255. Formulate a theory. Class C D.0.255.

co m 226 .0.com Ac tua lTe sts .1? A. Class A B. Class C D.168. Class A B. Any Time." . Class D Answer: A QUESTION NO: 746 Which of the following network classes exists if a hosts IP address is 192. Class C D.172.www. Class D Answer: C QUESTION NO: 747 Which of the following network classes exists if a hosts IP address is 172.actualtests. Class B C. Class B C.1.1.0. Class B C. Class D Answer: B QUESTION NO: 748 Which of the following network classes exists if a hosts IP address is 10.CompTIA 220-701: Practice Exam QUESTION NO: 745 Which of the following network classes exists if the default subnet mask is 255.0? A.1? A.22. Class C D. Class C D. Class B C. Class A B. Class A B. Class D "Pass Any Exam.30.0? A.

static IP address. B. Hub D. Task Manager B. dynamic IP address.www.com Ac tua lTe sts A.actualtests. Router C.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 749 Which of the following devices can automatically assign host IP addresses? A." . Switch B. . Virtual Memory D. Hardware Profiles Answer: C QUESTION NO: 752 Which of the following is indicated when a yellow question mark appears next to a device on the Device Manager list? "Pass Any Exam. Any Time. Bridge Answer: B QUESTION NO: 750 Answer: B QUESTION NO: 751 Which of the following contains the settings to change the size of the paging file? A. stationary IP address.co A host that has been assigned a permanent IP address is said to have a: m 227 . C. Device Manager C. D. reserved IP address.

Answer: C "Pass Any Exam. right click on the print job and select resume. The components driver is outdated. right click on the print job and select properties. Double click the printers icon. Answer: D QUESTION NO: 753 How can a user temporarily stop an active print job when using Windows XP? A. The components driver is not found. Double click the printers icon. right click on the print job and select pause. B. right click on the print job and select properties. D. right click on the print job and select restart." . The component is disabled. Double click the printers icon. right click on the print job and select delete. right click on the print job and select resume. C.actualtests. C.co Answer: A m 228 . Double click the printers icon. right click on the print job and select restart. right click on the print job and select cancel.CompTIA 220-701: Practice Exam A. right click on the print job and select cancel. D. Any Time. right click on the print job and select restart. Answer: A QUESTION NO: 755 How can a user delete an active print job when using Windows XP? A. Double click the printers icon. right click on the print job and select cancel. B.www.com Ac tua lTe sts QUESTION NO: 754 . C. C. Double click the printers icon. Double click the printers icon. B. Double click the printers icon. Double click the printers icon. The component is not installed. Double click the printers icon. D. How can a user continue a paused print job from the first page when using Windows XP? A. Double click the printers icon. B. Double click the printers icon. D.

co m In Printer Properties. General .CompTIA 220-701: Practice Exam QUESTION NO: 756 A remote user cannot locate a printer connected to a host computer in a workgroup. "Pass Any Exam. A kiosk in a department store that looks up information in their online catalog. Advanced B. C. 20 Answer: B QUESTION NO: 759 Which of the following is an example of when a VPN should be used? A.actualtests. A remote user updating the antivirus software on their notebook computer. 10 C. The shared printer is not compatible with the host computers operating system.www. 5 B. Any Time. Answer: C QUESTION NO: 757 How many concurrent connections can a Windows XP computer have established at any given time? A. B. which of the following tabs gives the technician the ability to set time availabilities on a shared printer? . D. Simple file sharing has not been enabled on the host computer. The print drivers have not been installed on the users remote computer.com 229 Ac tua QUESTION NO: 758 lTe Answer: A sts A. Security D. 15 D. Ports C." . B. Which of the following is the MOST likely cause? A. Print sharing has not been enabled on the host computer.

D. D. Please inform me if you continue to have any problems with this PC. Please inform me if the PC will be processing more work than for which it was designed. Be sensitive to the customer's culture. A user checking their personal email at an office. D. "Pass Any Exam. Call the customer and reschedule for another time.ended questions.CompTIA 220-701: Practice Exam C. C. Follow the manager's instructions. Answer: C QUESTION NO: 760 A technician has replaced a failed DIMM.actualtests. Call the service manager and inform them that the new service call cannot be made in time. Which of the following would be the BEST choice to address this situation? A. A new service call is received." . Use technical acronyms to show your technical expertise. A remote salesman must transfer contract data to the corporate office. C. C. Please try to be more conscious of static when using this PC. B.www. B.co Answer: D m . with a response time to another site of two hours. Which of the following responses would be BEST to use? A. The technician has verified that the unit is working properly and is now updating the customer on the event.com 230 Ac tua lTe sts QUESTION NO: 761 . Call the service manager and inform them of the current situation. B. Call the service manager and inform them of the current situation. Answer: D QUESTION NO: 762 A technician is working onsite on a virus problem affecting several computers and servers. Only ask the customercloseD. Inform the customer of the expense that is being incurred. D. Any Time. Which of the following is the BEST response when interacting with a customer? A. Call the new service customer and re-schedule the call for another time. Please inform me if you think you want me to come back and check it again tomorrow.

Remove the cover of the workstation case and use an ESD strap before the upgrade. D. Answer: C QUESTION NO: 764 Answer: A QUESTION NO: 765 The preferred file system for use with all Windows operating systems starting at Windows 2000 is: A. B. B.www. NTFS-E is an invalid file system name. Document the core actions and inform the customer the repair has been completed.actualtests. C. CDFS. share this with the customer and take any preventative measures. HPFS. FAT32. Document the entire event. "Pass Any Exam. Any Time. Inform the customer of the steps taken during the repair and continue to the next service call. which of the following is the FIRST course of action to take? . Which of the following is the NEXT step to take? A. Complete a full backup of the workstation before making any upgrades.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 763 A technician has completed the repair of a problem on a PC. NTFS. B. D. C." . share this with the customer and take steps to minimize the reoccurrence.co m . Answer: C Explanation: To implement file encryption on your Windows 2000 computer. D. Upgrade the hard drive and reboot the system.com 231 Ac tua lTe A. you can use only NTFS file system because only NTFS support encryption. sts A technician is sent to do a hard drive upgrade in a workstation. Before starting any work on the system. Document the solution. Unplug the workstation and begin the upgrade. C.

co BitLocker works with which of the following components on a machine to provide the user with a fully encrypted hard disk environment? m . IEEE 1394b Answer: D QUESTION NO: 769 A user is reporting frequent drops in the 802. Any Time. Proper configuration of the BOOT.0 D.4GHz spectrum. Installation of updated device drivers Answer: C QUESTION NO: 767 Answer: C QUESTION NO: 768 Which of the following is the FASTEST possible connection speed for an external hard drive? A. 802.11g wireless signal.INI file C. VRAM C.CompTIA 220-701: Practice Exam QUESTION NO: 766 Which of the following needs to be completed before a clean installation of Windows Vista can occur? A. Installation of the NTLDR B. CMOS B. The customer has installed a new cordless telephone recently that uses the 2. Partitioning and formatting of the hard drive D." . IEEE 1394a C. TPM D. USB 2.11n B. RAID sts .actualtests. Which of the following is the MOST likely cause of the customers issues? "Pass Any Exam.www.com 232 Ac tua lTe A.

Trojans C. WindowsVista Business tua lTe A customer wants to upgrade from Windows XP Professional to Windows Vista. and does not wish to lose any files in the process.actualtests.CompTIA 220-701: Practice Exam A.co m . RFI B. DLLs E. ECC Answer: D Answer: D. EMI Answer: A QUESTION NO: 770 Which of the following memory types finds and corrects errors? A. ESD D. Windows Vista 64-bit edition D.E QUESTION NO: 772 Which of the following are known as malware? (Select TWO). WindowsVista Ultimate E. Spyware B. Any Time. Dual-channel C. RDRAM D. Double-sided B.com 233 Ac A. Shareware "Pass Any Exam. Freeware D." . A.www. Windows Vista Home Premium B. Windows Vista Home Basic C. Electrical surges C. Which of the following operating systems needs to be used when performing this upgrade? (Select TWO). sts QUESTION NO: 771 .

It is standard among power supplies and has nothing to do with the devices connected to the power supply. Wattage D. Answer: D QUESTION NO: 774 Answer: C Explanation: Power supplies are rated in watts. If the print spooler service needs to be configured for multi-page printing. D.B QUESTION NO: 773 A user reports that none of their documents are printing.www. Hertz C. Amperage and resistance are not selling points for power supplies.co m . Frequency B. If the printer needs a firmware upgrade to print multiple documents at once. Which of the following should the technician check FIRST? A.com 234 Ac tua lTe A. Which of the following power specifications is MOST important to look for when deciding on the power supply unit for the system? . You need to ensure that all the connected devices and the devices inside the computer do not require more wattage than the chosen power supply can offer. While replacing the power supply in your PC. you must be careful about the wattage it provides. QUESTION NO: 775 How many devices are supported on a single USB port? A. Any Time. Amperage sts A technician is building a new system for a client with multiple processors and hard disk drives. C. B.actualtests." . If the printer needs a memory upgrade to print multiple documents at once. 32 "Pass Any Exam. The user sent ten different documents over a span of an hour. If the printer needs the queue cleared. The voltage would not change with the power supply because it unit of measure of how much potential or electromotive force is present.CompTIA 220-701: Practice Exam Answer: A.

Repeat the steps multiple times so that the user can understand the computer terms. reschedule for another time. Advise the user to not do anything else. Lithium Ion D. Call another technician and have the other technician reschedule the appointment for another date. Nickel Metal-Hydride B.CompTIA 220-701: Practice Exam B.www. Nickel Cadmium Answer: C QUESTION NO: 777 Answer: A QUESTION NO: 778 The technician is assisting a user who has little knowledge of computer terms. C.co m . D. tua lTe The technician is driving from one appointment to the next and encounters a traffic jam. call the customer from a mobile phone. 127 D. C. Pull over. D. Speak slowly. The technician had planned to arrive five minutes early. Any Time. direct the user to do a hard shut down with the computer and talk them step by step through the boot process.com 235 Ac A." . 128 Answer: C QUESTION NO: 776 Which of the following battery types are used in MOST laptops? A. 64 C. B. Which of the following is the BEST course of action? sts . Use an alternate route and get to the appointment ten minutes after the scheduled time. Listen and ask questions using non-technical terms.actualtests. and explain the delay. "Pass Any Exam. Alkaline C. Which of the following is the BEST method of working with this user? A. B. Pull over. until the technician can arrive and work on the computer themselves. call the customer and cancel the appointment.

The user is attempting to install a local printer and has become frustrated and is berating the support staff. explain to the user the computer will be taken to the shop to be repaired and will be returned when it is completed. explaining to the user the data may not be retrievable within the hour to set a reasonable expectation. and then tell the user to try the install once again.co m . B. and then explain why they cannot get the printer installed themselves. B. C. Answer: A QUESTION NO: 781 "Pass Any Exam. the customer demands the computer be replaced immediately. Any Time.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 779 The technician has arrived at an angry corporate users desk to find a bluescreen. After listening to the user. Work quickly. As the technician begins to evaluate the situation. The customer would like another computer so they can make their presentation that is due in an hour.www. D. Which of the following is the BEST course of action? lTe sts .actualtests. Answer: C QUESTION NO: 780 A. D. Which of the following is the BEST course of action? A. Listen calmly to the user. Explain to the user that support can not be provided while they continue to berate the staff and tell them to call back when they have calmed down. C. use MMC to grant administrative rights to the user. explain with authority. the hard drive has failed and the data cannot be retrieved within the hour. While the user is talking. to boot the computer and retrieve the users data to a shared network drive. Remain positive with the user. Shut down the computer. Remain calm and positive.com 236 Ac tua The technician is talking to a company user who is out of state on a business trip." . explaining you will remote into the computer and assist in installing the printer. and an error message of a corrupted file. using the various OS options available. The company has provided remote control software. until they have completely calmed down.

the video card is failing. Establish the probable cause of the card failure for the customer. in case the customer decides to sue for loss of data. Immediately stop working and leave the room to answer the call. conducting an initial evaluation of the problem with the customer. D. as the school can be contacted later in day. Answer: C Answer: D QUESTION NO: 783 The technician has confirmed through their testing.CompTIA 220-701: Practice Exam After the technician has evaluated the notebook. B. Immediately replace the hard drive with a new. explaining to the user the unit will be restored as quickly as possible.co QUESTION NO: 782 m 237 . Discuss options acceptable to the customer to address the issue. Which of the following is the BEST course of action? . The customer states they have important documents and photos on the drive which cannot be replaced. such as a data recovery service. C. Request the customer to leave the room while the call is answered. C. what has happened to the drive and explain the options available. C.actualtests. Question the customer on any changes made to the computer before installing the video card. Which of the following options is the BEST course of action? A. The technician receives a call and the caller ID shows the call is from the technicians childs school. Document on the service record the steps the technician took to evaluate the drive. Install an on hand video card and show the customer it is repaired. sts The technician is on-site at a customers home. D. B. B. but the data is gone. Explain to the customer in non-technical terms. Ignore the call." . Answer: C "Pass Any Exam. they determine that the hard drive has failed. Inform the customer about the need to take the call from the school. D. Explain to the customer that the technician can replace the controller for the IDE hard drive and should be able to recover the information.com Ac tua lTe A. Any Time. Which of the following is the NEXT step to take? A. larger model.www.

Any Time.com 238 Ac A customer states that none of the print jobs they have submitted have printed from the network printer. Ask the customer to select the printer icon they are trying to use and confirm it is set as the default printer. Ask the customer to open the printer properties and check the page size and paper orientation. D. Which of the following is the NEXT course of action? A. C.co m . D. as this may have deleted the network printer. Which of the following is the NEXT step to take? tua lTe sts . Which of the following would be the NEXT evaluation step? A. Answer: D QUESTION NO: 787 "Pass Any Exam. Question the user to insure they do not attempt to make changes and break the computer again. Test the computer to determine the probable cause of failure. Boot to BIOS/setup and confirm the hardware settings are correct. Check that the network printer is connected to the USB port on the users computer. Answer: C QUESTION NO: 786 A. Re-evaluate the repair theory to ensure the issue will not occur again. Check the work area and keyboard for foreign substances. B. Answer: D QUESTION NO: 785 The customer notes the computer randomly repeats letters or characters that are not being entered when the key is pressed. They have checked the printer and found coworkers have been printing documents. Replace the PS2 keyboard with a USB keyboard and try again. B.www. C. D. Document the evaluation and actions taken.CompTIA 220-701: Practice Exam QUESTION NO: 784 The technician has completed the repair action on the computer." . Check the power connections to the equipment and see if there is a surge protector in use. C.actualtests. Ask the customer if they have installed a local printer at home. B.

Answer: A QUESTION NO: 789 Which of the following statements is true when a docking station is used for the first time? A.actualtests.CompTIA 220-701: Practice Exam A customer reports the new plug and play USB scanner they purchased is not working or detected by their photo editing program on their desktop computer. After installing the card with the administrative account. plug in the scanner. ensure the phone and modem properties are set for the local area code. Any Time. have the customer test the card using their log in. Plugging in an external keyboard or mouse will disable the embedded devices on the laptop. C. Docking stations will only work if an external power supply is connected.www. check Network Places to ensure proper card functionality. Which of the following describes the NEXT step to take? A. D. The dock will only work properly if a separate docking profile is manually created in the System Properties Advanced tab. Answer: B QUESTION NO: 790 "Pass Any Exam. Install the card using the customers log in. Which of the following actions will BEST resolve the issue? A. The technician needs to install the scanner using the instructions provided. The technician has to turn on plug and play before the scanner will work." .com Ac tua lTe sts .co m 239 . If the external keyboard number lock is toggled on. C. D. Answer: B QUESTION NO: 788 The customer has requested the technician install a new cellular WAN card on their business laptop prior to their next trip. B. The technician has to use Device Manager to update the drivers and then attach the scanner. After inserting the PCMCIA card. B. C. the embedded keyboard will not function correctly. After installing the card. D. and then configure the card using the administrative account. and then install the drivers. B. The technician has to boot.

When the Bluetooth function is enabled. D. NETBEUI can only be used with DHCP. Any Time.com Ac tua When working within large computer networks.actualtests." . DHCP Answer: D QUESTION NO: 792 A.co m 240 . D. The WLAN connection will function only if the Zero Wireless Configuration is set to Automatic. TELNET C. E.CompTIA 220-701: Practice Exam Which of the following statements is true about a laptop communication connection? A. NETBEUI can only be used on pre-Windows NT networks. D:\i386\tools\console B. the Infrared port will no longer function. Answer: A QUESTION NO: 791 Which of the following services should be enabled to allow both corporate users and guests to easily logon to a local network for Internet access without a technician's intervention? A. NETBEUI is not a routable protocol. B. DNS D. HTTP B. NETBEUI is unavailable on non-Windows operating systems. which of the following is the disadvantage of using NETBEUI over TCP/IP? (Select TWO). C. Bluetooth devices will need to add the security code.D QUESTION NO: 793 Which of the following command line paths shows the recovery consoles installation? A. lTe sts . If wireless security is enabled on the network. Answer: A. Bluetooth and WLAN settings may be configured through the BIOS as well as the OS.www. NETBEUI is designed to be used on small size LANs. B. C. D:\i386\tools /cmdcons "Pass Any Exam.

Solid state drives are faster. Ask the customer which printer the customer prints to. ensure the device is still online. They have no moving parts and can tolerate vibration. Solid state drives are faster. Solid state drives are slower. Solid state drives are slower. and require less power.actualtests.com Ac tua lTe sts Answer: C . D:\i386\winnt32 /cmdcons Answer: D QUESTION NO: 794 A customer reports that a computer can no longer print. is setup as the default printer." . Redirect the customer to another printer if available. and verify the correct tray is being selected before printing. Any Time. D. turn the printer off and on. more reliable. The customer works at a company where the users all print to networked printers. run a print engine test. D:\i386\utilities\console D. and send a print job. more reliable. Reinstall the printer drivers.CompTIA 220-701: Practice Exam C. Answer: A QUESTION NO: 796 When comparing solid state drives vs. and require more power. and require less power. C. D. C. more reliable. They are susceptible to failure typically caused by strong vibration or rough handling. magnetic drives. and require more power. Verify which printer the customer prints to. and begin running diagnostics on the printer. They have a larger platter than other magnetic devices. and then attempt to print from the computer. B. They require more power than other drive types.co m 241 . Which of the following is the BEST approach the technician should take? A. turn the printer off and on. "Pass Any Exam. B. QUESTION NO: 795 Which of the following characteristics apply to solid state drives? A. D. run a self-test.www. more reliable. B. C. which of the following holds true? A.

DVD media. Answer: A QUESTION NO: 800 Which of the following protocols uses port 23. C. D. Blu-Ray drives can read Blu-Ray media. DVD drives can readBlu-Ray media. USB hard drive B. B. but not CD media. C. and CD media. Liquid cooling systems are not as loud as the traditionalheatsink/fan technology. Liquid cooling systems are more effective at cooling the processor.co m 242 .www.actualtests. Liquid cooling systems are less effective at cooling the processor. DVD media. DVD drives can readBlu-Ray media. D. Answer: B QUESTION NO: 799 Which of the following is a true statement regarding a liquid cooling system as compared to the traditional heatsink? A. B. and CD media. Liquid cooling systems are less efficient than the traditionalheatsink technology.CompTIA 220-701: Practice Exam Answer: C QUESTION NO: 797 Which of the following drives is not susceptible to damage typically caused by strong vibration or rough handling? A. Any Time. SATA drive Answer: C QUESTION NO: 798 Which of the following is a true statement regarding optical drives and backward compatibility? A. IDE drive C.com Ac tua lTe sts . Flash drive D. by default? "Pass Any Exam. Blu-Ray drives can read Blu-Ray media. DVD media." . DVD media. but not CD media.

A switch interconnects devices on the same network to be able to communicate. B. HTTPS D. 20 B. Answer: C QUESTION NO: 803 Before performing a clean install of Windows XP professional. where a router interconnects one or more networks. FTPS C.www.CompTIA 220-701: Practice Exam A. 80 Answer: D Which of the following BEST describes the differences between a switch and a router? A. D. 21 C. which of the following file system formats would be the BEST choice for security purposes? "Pass Any Exam. Any Time. QUESTION NO: 801 Which of the following ports needs to be blocked to prevent Internet access? A.co m 243 . A switch interconnects one or more networks. 23 D. A router broadcasts all data packets that are sent on the network. A switch broadcasts all data packets that are sent on the network. and a switch transmits data directly to the device. TELNET Answer: D Explanation: The port 23 is used by Telnet TCP/IP protocol.com Ac tua lTe QUESTION NO: 802 sts .actualtests." . C. where a router interconnects devices on a network. FTP B. and a router transmits data directly to the device.

CompTIA 220-701: Practice Exam A. C.actualtests. D. CDFS D. which of the following is the BEST task to perform? A. B. Hibernate tua lTe Which of the following power management modes stores all data from memory to the hard drive and completely powers down? sts . Update the device drivers.com Ac A. Answer: C QUESTION NO: 805 Answer: D QUESTION NO: 806 Which of the following tools can be used to update a driver? A. Component services Answer: A "Pass Any Exam. Device Manager B. Wake on LAN (WOL) B. Backup the hard drive. Suspend D.co m 244 . Disk Management D. System Information C.www. Format the hard drive. NTFS B." . FAT32 C. Partition the hard drive. FAT16 Answer: A QUESTION NO: 804 Before upgrading an operating system on a PC. Standby C. Any Time.

IR scanner B. Security key used C. lTe sts . "Pass Any Exam. Broadcast name B. Any Time. but WPA2 was the most secure standard.CompTIA 220-701: Practice Exam QUESTION NO: 807 The SSID on a wireless network is which of the following? A. Wireless channel used Answer: A QUESTION NO: 808 Which of the following is the STRONGEST wireless encryption type? A. WPA D.actualtests. SAFER+ is used to encrypt Bluetooth communications. WEP B. Encryption type D.www. Drive lock D.co m . WPA2 Answer: D QUESTION NO: 809 Which of the following security devices uses biometric technology? A. but that could be easily hacked. WEP2 C.com 245 Ac tua Explanation: WPA2 is the more secure 802. Smart card Answer: B Explanation: The Fingerprint scanner has been used in laptop these days to prevent unauthorized access to laptops. Fingerprint scanner C. WPA was an upgrade. WEP was the original encryption standard developed for WiFi networks." .11i network standard that ensures the most secure wireless encryption.

www.actualtests. Malicious code that can propagate itself to different host files.co m 246 . Any Time. C. B.CompTIA 220-701: Practice Exam QUESTION NO: 810 Which of the following BEST describes a virus? A. C. Windows Key + D C. Ctrl + Alt + Esc B. Port 25 is setup for port forwarding. Port 25 is no longer being used. Port 25 is running at full duplex. Answer: A QUESTION NO: 813 Which of the following authentication technologies is the MOST effective? "Pass Any Exam.com Ac tua QUESTION NO: 812 lTe sts . Port 25 has been opened. A program that is used to track user information for commercial reasons. Which of the following has MOST likely been performed? A. A program that appears to be harmless but has a malicious agenda. Windows Key + L Answer: D An exception is made for port 25. D. D. A malicious program that spreads itself in a system without the need of a host. B. Answer: A QUESTION NO: 811 Which of the following key commands will lock a workstation? A. Ctrl + Alt + L D." .

B.co m 247 . Solid state B. The hard drive is set to pre-format conditions. PATA D. Answer: B QUESTION NO: 815 A. FDD "Pass Any Exam." . Smart card Answer: B Explanation: You should use Biometric technology that uses fingerprint scans or retinal scans to authenticate a person because it relies on a physical characteristic of the user to verify his/her identity. Solid state Answer: D QUESTION NO: 816 Which of the following devices writes data by burning an image to the media? A. Optical C. Which of following drive types did the technician install? lTe sts . Biometrics C.com Ac tua A technician is installing a hard drive that does not contain any movable parts inside. Any Time. D.CompTIA 220-701: Practice Exam A. The hard drive has been reformatted.www. QUESTION NO: 814 The term data wiping refers to which of the following? A.actualtests. C. Username and password B. BIOS security D. SATA B. Data has been backed up. IDE C. Data has been restored.

HDMI B." . HDD Answer: B QUESTION NO: 817 Which of the following media types has a capacity of 4.co m . Any Time. Biometric devices Answer: B QUESTION NO: 819 Which of the following cable media types passes sound and video through one cable? A. CCD barcode reader B. Laser barcode reader C. IR keyboard D.com 248 Ac tua lTe sts QUESTION NO: 818 . Blu-Ray disk Answer: C Explanation: The data storage capacity of a single layered standard DVD is 4. VGA D. S-Video C.7GB of data. Single-layer DVD D.7GB? A. Which of the following devices reads fonts by the reflection of white spaces between black bars? A. Floppy disk C.actualtests. DVI Answer: A Explanation: The HDMI (High-Definition Multimedia Interface) is a compact audio/video interface that allows the transmission of uncompressed digital data "Pass Any Exam.CompTIA 220-701: Practice Exam D. Dual-layer DVD B.www.

Dial-up B. Auto Alignment B.co m 249 . Start Menu C. My Network Places B. Task Manager B. Degauss D. Refresh Rate Answer: C QUESTION NO: 821 Which of the following places would a technician look to view the local drives? A. Satellite "Pass Any Exam. Resolution C. My Computer D. Event Viewer Answer: A QUESTION NO: 823 Which of the following connection types will commonly be transmitted over RG-6 media? A.www. Task Bar D.com Ac tua QUESTION NO: 822 lTe sts .CompTIA 220-701: Practice Exam QUESTION NO: 820 Which of the following settings helps remove discoloration in a CRT monitor due to magnetism? A.actualtests." . Any Time. Task Bar Answer: C Which of the following places would a technician go to view running system processes? A. Control Panel C.

CompTIA 220-701: Practice Exam C. DSL D. Cable Answer: D

QUESTION NO: 824 Which of the following network connections uses an analog signal? A. Wireless B. Dial-up C. Cable D. Satellite

QUESTION NO: 825

Answer: A

QUESTION NO: 826 Which of the following interfaces allows for the FASTEST speed? A. USB 2.0 B. USB 1.1 C. IEEE 1394a D. IEEE 1394b Answer: D "Pass Any Exam. Any Time." - www.actualtests.com 250

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CompTIA 220-701: Practice Exam

QUESTION NO: 827 Which of the following speeds is the maximum transmission rate of the USB 2.0 interface? A. 400Mbps B. 480Mbps C. 800Mbps D. 1280Mbps Answer: B

QUESTION NO: 828 Which of the following is the maximum recommended cable length for connecting USB devices? A. 5 meters (16 feet) B. 7 meters (23 feet) C. 10 meters (33 feet) D. 15 meters (49 feet) Answer: A

Cardbus interfaces are mainly found on which of the following? A. Cell phones B. Notebooks C. Desktop PCs D. PDAs Answer: B

QUESTION NO: 830 Which of the following is the number of devices that can be daisy-chained to an IEEE 1394 port? A. 7 B. 15

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QUESTION NO: 829

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CompTIA 220-701: Practice Exam C. 63 D. 127 Answer: C

QUESTION NO: 831 Which of the following is the maximum transfer speed that can be achieved on SATA interface? A. 150Mbps B. 300Mbps C. 400Mbps D. 800Mbps

QUESTION NO: 832

Answer: B

QUESTION NO: 833

Which of the following devices has an extremely dangerous electrical charge when exposed? A. Laptop LCD screen B. CRT monitor C. USB mouse D. Optical DVD.RW drive Answer: B

QUESTION NO: 834

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A. Right click on My Computer > Properties > Computer Name Tab B. Right click on My Computer > Properties > Network Identification Tab C. Control Panel > System Applet > Properties > Advanced Tab D. Control Panel > System Applet > Properties > Computer Name Tab

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CompTIA 220-701: Practice Exam In Windows XP, which of the following is the proper way to delete a print job in queue? A. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the control key once to initialize the operation > Hit the Delete key and click OK B. Start > Settings > Printers and Faxes > Open the printer queue box > Highlight the print job(s) in question > Hit the Delete key and click OK C. Start > Settings > Printers and Faxes > Highlight the printer in question via a single click > Hit the Delete key and click OK D. Start > Settings > Printers and Faxes > Highlight the print job(s) in question > Hit the Delete key and click OK Answer: B

QUESTION NO: 835 UAC is a security feature found in which of the following operating systems? A. WindowsVista Business B. Windows Server 2003 C. Windows 2000 Professional D. Windows XP Professional Answer: A

Which of the following 32-bit processors has 64-bit capability? A. Intel Pentium M B. Intel Itanium C. Intel Pentium 4 Extreme Edition D. Intel Core 2 Duo Answer: D

QUESTION NO: 837 A technician is installing an external hard drive and controller card that both use the IEEE 1394b standard. Which of the following is the correct cable to use? A. 6-pin male to 4-pin female

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QUESTION NO: 836

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CompTIA 220-701: Practice Exam B. 9-pin male to male C. 4-pin male to male D. 6-pin male to male Answer: B

QUESTION NO: 838 A laptop user states that lately that when certain letter keys are pressed, numbers appear on the screen. Which of the following is the MOST likely cause of this situation? A. TheStickyKeys option is enabled. B. TheNumLock option is enabled. C. The ToggleKeys option is enabled. D. TheFilterKeys option is enabled. Answer: B

Answer: B

QUESTION NO: 840 Which of the following network media types uses pulses of light to transmit data? A. Fiber B. Cable C. DSL D. Satellite

"Pass Any Exam. Any Time." - www.actualtests.com

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A. Older ATX power supplies are no longer available. B. Newer ATX power supplies are 20/24 pin compatible. C. Older ATX power supplies have a separate P4 connector. D. Newer ATX power supplies do not use pins 21 through 24.

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QUESTION NO: 839

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On thesouthbridge chip C. DDR2 C. RDRAM Answer: D QUESTION NO: 844 Which of the following connector types is used on fiber cables? A.CompTIA 220-701: Practice Exam Answer: A QUESTION NO: 841 Which of the following displays a list of print jobs waiting to process through a printer? A. Printer properties Answer: B QUESTION NO: 842 Where is the L2 cache located? A.co m 255 . Print queue C. On the front side bus D.www. On the CPU Answer: D QUESTION NO: 843 Which of the following memory types must be used in pairs? A." .com Ac tua lTe sts . Between the CPU and RAM B.actualtests. SODIMM D. BNC "Pass Any Exam. SDRAM B. Printer settings D. Any Time. Print test page B.

802. UTP Answer: A QUESTION NO: 846 Which of the following wireless types. 802.11g D. Any Time." . ST C. Maximum output wattage D. STP D. has the GREATEST throughput and amount of coverage? A. Plenum B. RJ-45 D. by default. 802.11b Answer: B QUESTION NO: 847 Which of the following is used to rate desktop power supplies? A.11a B. Maximum input voltage B. 801.actualtests.co m 256 .com Ac tua lTe sts . Maximum resistance C.11n C. RJ-11 Answer: B QUESTION NO: 845 Which of the following cable types releases the LEAST amount of toxic fumes in a fire? A.CompTIA 220-701: Practice Exam B.www. Maximum output consumption Answer: C "Pass Any Exam. Non-plenum C.

com Ac tua lTe sts .R. Compliance in the workplace C. Which of the following is the NEXT step in the troubleshooting process? A.A.www. The employees signing this memo and carrying out these new procedures is an example of which of the following? A. D. Update the keyboard drivers. Mantrap Answer: A QUESTION NO: 850 New policies have just been developed by a companys IT Department. Any Time. Trojan attack C. Re-install the OS. The technician explains this is against company policy.actualtests. B.T) Answer: B QUESTION NO: 851 "Pass Any Exam. Answer: C QUESTION NO: 849 A caller tells a technician that they need their username and password so they can remote into their workstation to complete some work that was left undone. The department develops a Standard Operating Procedure to be signed by all employees and displayed on the policy board. analysis and reporting technology (S. C. Attach an external keyboard.CompTIA 220-701: Practice Exam QUESTION NO: 848 A customer reports that their laptop keyboard does not work.M. Social engineering B. Press ctrl + alt + delete on the keyboard. Professionalism in the workplace D.co m 257 . Denial of Service (DoS) attack D. Which of the following threats has been attempted? A. Self monitoring. Dealing appropriately with confidential materials B." .

"Pass Any Exam. Cat 5e cable does not enable longer cable distances for Ethernet networks: cables are still limited to a maximum of ______in length. 328 meters (1076 feet) B. Unclassified B. Task scheduler C. Any Time. Despite the stricter performance specifications. token ring. Device Manager Answer: C QUESTION NO: 853 A.CompTIA 220-701: Practice Exam A technician is processing sensitive documents when they come across documents in a file cabinet that are unmarked. and ATM. 100 meters (328 feet) C. 150 meters (492 feet) Answer: B QUESTION NO: 854 The _________is the measurement of the number of pixels an LCD monitor can display without the image appearing distorted. 30 meters (100 feet) D.co m ." .www.actualtests. Exceptions C. Event Viewer B. Configuration Utility D. It is company policy that all documents be labeled even if they are not sensitive. Which of the following should be used? A.com 258 Ac Category 5e specification structured cabling is generally used to carry many other signals such as basic voice services. Cultural Sensitivity D. Which of the following security elements governs data sensitivity? A. tua lTe sts . Classification Answer: D QUESTION NO: 852 A technician is troubleshooting and wants to limit the amount of programs on startup.

CompTIA 220-701: Practice Exam A. NiMH C. True B. Base frequency Answer: A Explanation: The single. tua lTe sts . Besides they only receive charge if the voltage is low.co m . False Answer: A QUESTION NO: 857 "Pass Any Exam. This chemistry has a high energy density and is lightweight.com 259 Ac Explanation: Lithium-ion batteries (Li-ion batteries) are the rechargeable batteries in that use lithium ions in them. QUESTION NO: 855 Which of the following battery chemistries has the longest life when used with portable computing devices? A. Native resolution B. Due to this the battery overcharges and elevates temperature that causes permanent capacity loss. Pixelation D. The nickel-based batteries are not a best choice for a portable device because the charger applies a full charge each time the portable device is connected to fixed power. NiCd B. Contrast ratio C. Li-Ion Answer: D QUESTION NO: 856 It is possible to see status light indicators on the interfaces of NIC and Modem A. Any Time. Alkaline D.www.actualtests. Because of all these features Li-Ion is the preferred battery chemistry for portable computing devices. fixed resolution of an LCD is called the native resolution." .

You always need to compromise in configuration when you purchase a laptop in your decided budget. and the operating system. basic input/output system (BIOS). 168-pin DIMM B.co Which of the following is not a requirement for ACPI to function? m QUESTION NO: 858 260 .actualtests. Answer: B QUESTION NO: 859 Which packaging is used for DDR SDRAM memory? A. The processor must support ACPI.www. Advanced Configuration and Power Interface (ACPI) is an industry specification for the efficient handling of power consumption computers. Portability B. 184-pin DIMM D. The BIOS must support ACPI B. tua lTe sts A. The motherboard must support ACPI D.com Ac Explanation: You need Windows 98 or later to use ACPI. Increased performance C. the motherboard and processor must support the standard. A high configuration desktop computer can be purchased in the same price that you would spend to purchase a low configuration laptop. Any Time. Higher-quality construction Answer: B Explanation: Laptops cannot offer increased performance. 72-pin SIMM C. ACPI must be supported by the computer motherboard." . YOU must be running Windows 95 or later C. . Desktop replacement D. RIMM Answer: C "Pass Any Exam. In addition.CompTIA 220-701: Practice Exam Which of the following is not a benefit of laptop design? A.

The video card manufacturer's website C.CompTIA 220-701: Practice Exam Explanation: DDR SDRAM is manufactured on a 184-pin DIMM and is the newest of the memory types under development.5v. due to either electromagnetic conduction or electromagnetic radiation emitted from an external source? lTe sts . QUESTION NO: 860 Which laptop input device was released with the IBM ThinkPad series of laptops? A. Mouse C. 200 MHz and 266 MHz with operational voltage 2. Point stick D. Any Time. The manual that came with the card "Pass Any Exam. Another computer with the same video card B.) A. Trackball Answer: C Explanation: The laptop input device released with the IBM ThinkPad series of laptops is TrackPoint point stick. RFI B. QUESTION NO: 861 Answer: A QUESTION NO: 862 You are having problems with the video card in one of your computers. The SDR SDRAM uses DIMMs with 168 pins. The SIMM is the predecessor to the DIMM.actualtests.www.co m . Touchpad B.com 261 Ac A." . The DDR SDRAM chips used are of the TSOP package and are available in two frequencies. CRT D. Where could you check for troubleshooting information? (Choose all that apply. ESD C. such as wireless communications. EMI tua Which of the following is a disturbance that affects an electrical circuit.

Worm C. Logic bomb D.BAT and CON FIG. QUESTION NO: 864 QUESTION NO: 865 Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum. Transferring C.www. Any Time.C QUESTION NO: 863 What does Safe Mode allow you to do? A. thus forming an image on the drum? A. Run Windows without processing AUTO EXEC. Writing B. C. DOS B. Windows loads only basic files and drivers so that you can find out the configuration errors easily.SYS B. D. Answer: C Explanation: When you boot Windows in Safe Mode.com Ac Answer: A tua A. Boot the system without scanning drives. Cleaning Answer: A "Pass Any Exam.CompTIA 220-701: Practice Exam D. The server log Answer: B. Developing D.actualtests." . Start Windows using only basic files and drivers. Social engineering lTe Which type of attack denies authorized user's access to network resources? sts . Skip loading the Registry.co m 262 .

Emergency Recovery System (ERS) Answer: A Explanation: To create a recovery disk in Windows XP. RDISK.CompTIA 220-701: Practice Exam Explanation: The writing step in the EP print process uses laser diodes to discharge an invisible electric image to the selected areas of the photosensitive drum. Generators create new passwords every time a user signs in to prevent social engineering. thus forming an image on the drum. Any Time. Enhanced Startup Disk (ESD) D. Worn pickup rollers C. Generators eliminate a user's tendency to create passwords that can be a security liability. Brokenfuser Answer: B QUESTION NO: 867 Answer: D QUESTION NO: 868 What do you use in Windows XP to create a recovery disk? A. C. Defective toner cartridge B. B.com Ac tua A.actualtests." . Generators extend the requirement to periodically change passwords. QUESTION NO: 866 Which of the following could be the cause of paper jams on a laser printer? A.www. lTe sts A password generator can be part of a password manager. "Pass Any Exam. you need to use Automated System Recovery (ASR). D. When a password policy enforces complex rules. Generators eliminate the requirement to establish log-in attempt limitations. it can be easier to use a password generator based on that set of rules than to manually create passwords. What can we benefit from a password generator? . Dirty drum D.EXE C.co m 263 . Automated System Recovery (ASR) B.

False Answer: A QUESTION NO: 870 Of the following voltage pairings. Any Time. They use standard wall outlets for an input of AC voltage and they convert the AC voltage to the DC voltages required by the devices that use DC Voltage. AC in. DC out C.com Ac tua Explanation: The AC in. which one accurately represents the input and output. DC out D. AC in. DC in.co m 264 . OSI B. CSMA/CD Answer: A QUESTION NO: 872 "Pass Any Exam. of power supplies and AC adapters? A. and CD media. ISO C. AC out B.CompTIA 220-701: Practice Exam QUESTION NO: 869 Blu-Ray drives can read Blu-Ray media. AC out Answer: C QUESTION NO: 871 What model is used to provide a common way to describe network protocols? A. CSMA/CA D. DC out voltage pairings accurately represents the input and output respectively in Power supplies and AC adapters. DVD media. lTe sts . DC in." . True B. A.actualtests. respectively.www.

11g lTe sts Which of the following wireless IEEE standards operate on the 2. you need to select the normal backup type.4GHz radio frequency and are directly compatible with each other? (Choose all that apply.11b C.BAT B. QUESTION NO: 873 Answer: B.EXE D.D Explanation: The wireless IEEE standards for your laptop that can operate in the 2. Copy Answer: B Explanation: To back up all the selected files and then clear the archive bit.11d is not a commonly implemented standard.11a B.) . Any Time.CompTIA 220-701: Practice Exam What type of backup will back up all selected files and then clear the archive bit? A. it only backs up files the files that have changed since the last backup. There is no such option as Complete backup. WINNT.www. 802.11b and 802.11g.actualtests.4GHz radio frequency range and are directly compatible with each other are 802.EXE C. Complete B.EXE "Pass Any Exam. Copy backs up all files but does not clear the archive bit." . 802. WINNT32. Incremental D. Although Incremental backup clears the archive bit. Normal C.com Ac tua A.11a operates in the 5GHz range and 802.co m 265 . The normal backup clears the archive bit after backing up to let the system know that the file was backed up.11d D. INSTALL. 802. 802. SETUP. 802. QUESTION NO: 874 The program that performs an upgrade from Windows NT to Windows XP is called A.

CompTIA 220-701: Practice Exam Answer: D

QUESTION NO: 875 High-density three and a half floppy diskettes have a formatted capacity of: A. 360KB B. 720KB C. 1.44MB D. 2.88MB Answer: C Explanation: High-density 3½? floppy diskettes have a formatted capacity of 1.44MB. The Double-density 5¼? floppies and double-density floppies on the other hand can be formatted to a capacity of 360KB and 720KB respectively. The extended-density 3½? floppy diskettes can be formatted to 2.88MB.

Which component of physical security addresses outer-level access control? A. Perimeter security B. Mantraps C. Security zones D. Strong passwords Answer: A

Explanation: The Perimeter security is the physical security zone that addresses the outer-level access control of a facility. It is the first layer of access control that is intended to delay or deter entrance into a facility.

QUESTION NO: 877 In order to delete and/or replace system files, which command do you use to remove the Hidden, System, and ReaD.Only attributes on the file before you replace the file? A. UNDELETE B. ERASE

"Pass Any Exam. Any Time." - www.actualtests.com

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QUESTION NO: 876

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CompTIA 220-701: Practice Exam C. ATT RIB D. DELETE Answer: C

QUESTION NO: 878 The most appropriate way to remove a USB device on a laptop computer is to stop the device first, and then remove it from laptop. A. True B. False Answer: A

Answer: A

QUESTION NO: 880

All of the following are Windows file-related problems except_________ A. System files not found B. Configuration file issues C. AUTO EXEC.BAT issues D. Swap file issues OE- Boot file issues Answer: C

QUESTION NO: 881

"Pass Any Exam. Any Time." - www.actualtests.com

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Which of the following topologies allows for network expansion with the least amount of disruption for the current network users?

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QUESTION NO: 879

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CompTIA 220-701: Practice Exam A server on your network will no longer accept connections using the TCP protocol. The server indicates that it has exceeded its session limit. Which type of attack is probably occurring? A. TCPACKattack B. Smurf attack C. Virus attack D. TCP/IP hijacking Answer: A

QUESTION NO: 882 The net use F: \\ComputerName\ShareName /persistent:YES command will automatically reconnect a network drive as F: after a restart on a Windows XP system. A. True B. False Answer: A

QUESTION NO: 883

The edit command line tool is able to open a text based word processor A. True B. False Answer: A

QUESTION NO: 884

Which of the following file attributes are available to files on a FAT32 partition? A. Hidden, B. Read Only C. Archive D. System E. Compression Answer: A,B,C,D Explanation: "Pass Any Exam. Any Time." - www.actualtests.com 268

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CompTIA 220-701: Practice Exam On a FAT 32 partition in Windows XP you can set Hidden, Read Only, Archive, and System attributes on the files. The attributes such as Encryption and Compression are not supported by FAT 32. They are supported by NTFS files system.

QUESTION NO: 885 You are administering a system that has been locked down for security reasons. You notice that among all of the other ports, port 443 and port 80 have been disabled. What services are associated with these ports? (Choose two.) A. Telnet B. FTP C. HTTP D. HTTPS Answer: C,D

QUESTION NO: 886

Answer: C

QUESTION NO: 887 USB, eSATA and Express Card/54 are examples of hot pluggable devices A. True B. False Answer: A

"Pass Any Exam. Any Time." - www.actualtests.com

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The Point-to-Point Protocol over Ethernet (PPPoE) is a network protocol for encapsulating Pointto-Point Protocol (PPP) frames inside Ethernet frames. Refer to the following Internet connectivity methods, which one provides digital data transmission over the wires of a local telephone network and uses protocols such as PPPoE?

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CompTIA 220-701: Practice Exam QUESTION NO: 888 Which of the following statements regarding floppy drive installation is true? A. Like a hard drive, the floppy drive requires no external access. B. Like DVD.ROM drives, floppy drives have a 5.25-inch form factor and must be installed in the larger drive bays C. Because it is antiquated technology, floppy disk drives can no longer be purchased new. D. Although some drives might not clearly key the receptacle for the Berg power connector, you must insert the connector correctly or the drive can be damaged. Hide answers/explanations Answer: D

Answer: B

QUESTION NO: 890

A. POST B. User Accounts C. BIOS D. LDAP Answer: C

QUESTION NO: 891 Which of the following contains a bootable computer operating system and is unique in that they have the ability to run a complete, modern operating system on a computer lacking mutable secondary storage? "Pass Any Exam. Any Time." - www.actualtests.com 270

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QUESTION NO: 889

actualtests. D. one of the characteristic of Windows operating system lets a user change which devices his computer uses when he moves it from location to location. The motherboard is preset from the factory to work with only one CPU and only one type of RAM module. if it is used in a hotel or on an airplane. Roaming profile B. however. Modern motherboards have intelligent BIOS routines that automatically recognize and configure themselves for the CPU and RAM.co m . a portable computer with a docking station is generally connected to a local wired network. Live CD B. Wireless Zero Configuration Answer: B QUESTION NO: 893 For modern motherboards. B.CompTIA 220-701: Practice Exam A. which statement concerning CPU and RAM configuration is most true? A. Answer: A QUESTION NO: 894 Warm is a type of: "Pass Any Exam. Network C. The CPU and RAM modules have DIP switches on them that must be set the same as the DIP switch on the motherboard. C. Which of the following feature enables that? A. For example.com 271 Ac tua lTe sts . Any Time. Driver signing D.www. Internal hard drive Answer: A QUESTION NO: 892 As portable computers are used in a variety of locations. YOU must use an external CPU/RAM programming station topreconfigure these components for your specific motherboard." . the portable computer will automatically connect to a wireless network. Floppy D. Hardware profile C.

During your working hours.www. Remove LCD C. Remove Backlight D. HTTP Answer: B QUESTION NO: 896 Answer: A QUESTION NO: 897 Aero is a feature of the Windows Vista Ultimate operating system A.actualtests. Any Time." . what is your recommendation so as to avoid the potential damage during transit? lTe sts . malicious software that monitors Internet surfing habits C.CompTIA 220-701: Practice Exam A. malicious software attached to another piece of software Answer: A QUESTION NO: 895 Which of the following allows for creating a private scope of computer communications or providing a secure extension of a private network into an insecure network? A.co m 272 . True B. a customer calls you and is wondering what requires special attention if he wants to ship a laptop. malicious software that changes the user's home page D. Remove DVD. WAN D. FTP B. False Answer: A "Pass Any Exam. Remove PC card adapters B. malicious software that is self-replicating and self-propagating B.ROM drive tua You are an IT professional in an international company. As an experienced technician.com Ac A. VPN C.

actualtests." .B QUESTION NO: 899 Refer to the following descriptions.com 273 Ac tua lTe sts . Subnet mask C. Default gateway D. A VPN is a testing protocol to verify the strength of a security infrastructure using mock intrusion attacks. C:\System32\Win B. Hide answers/explanations Answer: C QUESTION NO: 900 Which of the following locations is common for system files? A. C.CompTIA 220-701: Practice Exam QUESTION NO: 898 Which elements are required to communicate on a TCP/IP network? (Choose all that apply.co m . C:\Win\System32 D. Any Time. DNS server Answer: A. A VPN is a private network between two computers using wireless cards without using a wireless access point between them. C:\System\Windows32 C.www. which one about the Virtual Private Network (VPN) is the most appropriate? A. A VPN is a secured line of communication between two points through a public network. C:\Windows\System32 Answer: D QUESTION NO: 901 "Pass Any Exam. A VPN is a networking protocol used for the propagation of virus data to ensure anti-virus is up to date.) A. D. IP address B. B.

Illegal operation D. Inverter C. General protection fault C. what is the error that will be generated? A. Backdrop Answer: A QUESTION NO: 902 When a Windows-based application attempts to access memory another program is using.co m 274 .actualtests. LPGA D.com Ac QUESTION NO: 903 tua lTe Explanation: When a program in Windows illegally accesses the memory of another program then a general protection fault (GPF) error occurs in Windows. Windows protection error B. Backlight B. This error usually happens due to the sloppy programming and can be resolved by clearing the memory with a reboot. sts .www. Socket479 B. Screen D. ZIF C. SPGA Answer: B QUESTION NO: 904 Which optical disc format supports a data capacity of 25GB? "Pass Any Exam. System lock-up Answer: B Which of the following is a socket technology that is designed to ease insertion of modern CPUs? A.CompTIA 220-701: Practice Exam Which LCD component is responsible for providing brightness? A." . Any Time. It also occurs when a program tries to access a memory address which does not exist.

double-layer DVD+R B. Any Time. Its main uses are storing high-definition video Blu -ray discs can store 25GB of data single-sided and single-layer. QUESTION NO: 905 The Taskbar can be increased in size by Answer: C QUESTION NO: 906 A. Left-clicking the mouse and double-clicking the Taskbar C.www.co m 275 . Double-sided. Drive interface B. Moving the mouse pointer to the top of the Taskbar. controller. Right-clicking the mouse and dragging the Taskbar to make it bigger B." .R D. Controller C. single-layer DVD+R Answer: B Explanation: Blu -ray disc (also known as Blu -ray or BD) is an optical disc storage medium designed to supersede the standard DVD format. The dual layer capacity of Blu -ray disk is 50 GB. No other given options can store roughly more than 17GB of data. Single-sided. Host adapter Answer: A Explanation: The three major components of a hard disk drive system are hard disk. single-layer DVD. and a host adapter. Hard disk D. It is a common component of the controller and host adapter and therefore it is not one of the major components of a hard disk drive system.actualtests.com Ac Which of the following is not one of the three major components of a hard disk drive system? tua lTe sts A. A HDD magnetically stores data on discs that are known as platters. "Pass Any Exam. Double-sided. The drive interface is the computer bus that connects the hard disk drive to the processor and memory. Highlighting the Taskbar and double-clicking in the center . Double-sided.CompTIA 220-701: Practice Exam A. single-layerBlu-ray disc C. pausing until the pointer turns into a double-headed arrow. and then clicking and dragging D.

You explain to them that not every attack depends on implementing advanced technological methods. IDS system C. Power surge D.co While inspecting a motherboard. you're trying to educate users on the importance of security. Biometrics Answer: A Explanation: This is called the Social engineering attack where the attackers use the inherent trust in the human species to gain access to their work environment. Which port will you need to block to prevent Telnet from being used? A. Improper manufacture C. What is usually a cause of this? m 276 ." . 23 D. Social engineering B. 22 C. Underclocking .CompTIA 220-701: Practice Exam QUESTION NO: 907 To increase security.com Ac tua lTe sts A. Perimeter security D. 21 B. take advantage of human shortcoming to gain access that should otherwise be denied. 24 Answer: C QUESTION NO: 908 Answer: C QUESTION NO: 909 As part of your training program. you explain. you decide to use your firewall to block the Telnet protocol. Some attacks. What term do you use to describe attacks of this type? A.actualtests. Any Time. "Pass Any Exam. you notice a discolored area.www. Spilled liquid B.

Ping B. which means delivering data at a guaranteed rate.co m ." .actualtests. /help C. such as video devices. /? B. Other companies make use of other named such as i. A single 1394 port can be used to connect up 63 external devices and is ideal for devices that need to transfer high level of data in real-time. It was used with trademarked name FireWire.CompTIA 220-701: Practice Exam QUESTION NO: 910 The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer. This is because it is not only high speed but also supports isochronous data.com 277 Ac tua Which of the following options can be used with a command at a command prompt to see what options are available with it? lTe sts .link and Lynx. 63 D. QUESTION NO: 911 A.www. 15 B. 127 C. /more Answer: A QUESTION NO: 912 Which tool can be used to test connectivity and see the path taken to reach another host? A. to describe their 1394 products. 7 Answer: C Explanation: IEEE 1394 standard was first developed by Apple. Any Time. Tracert "Pass Any Exam. which can connect up to __peripherals in a daisy-chained topology. A. /and D. Ipconfig C.

QUESTION NO: 914 In Windows XP. D. A Paper tray is a storing tray holding a stack of sheets of paper for feeding into a printer includes opposite paper guides one of which is adjustable relative to the other for varying the spacing between the paper guides. Toner cartridge C.www. Daisy wheel D. C.co m . Any Time. Toner cartridge are used in Laser toner cartridges contain dry ink (toner). Paper tray Answer: A Explanation: A bubble-jet printer is any printer that fires extremely small droplets of ink onto paper to create an image in the form of letters or graphics. A daisy print wheel is a device around which is a set of print characters that make a typing impression on paper. Run search.exe at the command prompt.CompTIA 220-701: Practice Exam D. This ink is fired through Ink Cartridge.actualtests. how can you start a search for files and folders? A. Nslookup Answer: C QUESTION NO: 913 Which device in a bubble-jet printer contains the printhead? A.) "Pass Any Exam. Left-click a directory and choose Find." .com 278 Ac tua lTe sts . B. Ink cartridge B. Laser toners are much larger and more expensive than inkjet ink and more difficult to recycle. Click Start-> All Programs-> Search. Answer: D QUESTION NO: 915 Which of the following are OSHA requirements for a safe work environment that must be followed by employers? (Choose all that apply. Click Start-> Search.

Berg C. B. Class C D. Use a cart for heavy objects. C. Class A B. Ensure that there are no safety hazards in your path.226. B. lTe When moving computer equipment. D. Attend yearly OSHA safe work environment seminars.D QUESTION NO: 918 What is the name of the power connector that is larger than the connector used for floppy diskette drives and that is commonly used with PATA drives? A.com Ac tua A." . Molex D.D QUESTION NO: 916 You have a computer with the IP address 171.1. C.C. D. ATX system connector Answer: C "Pass Any Exam.co m 279 . Any Time. which of the following are good procedures to follow? (Choose all that apply. Carry monitors with the glass face away from your body.CompTIA 220-701: Practice Exam A.actualtests. Display an OSHA poster in a prominent location. Answer: B. AT system connector B. Provide properly maintained tools and equipment.) sts QUESTION NO: 917 . What class is this address? A. Keep records of accident reports. This is not a valid IP address Answer: B Answer: C. Class B C.18. Lift by bending over at the waist.www.

co m 280 ." .www.) A. An overheating printer C. For example. to a laptop. False . you see residue from previous images on the output. S4 Answer: C QUESTION NO: 920 The docking station adds expansion capabilities. A bad erasure lamp D. When you print documents on your laser printer. as well as additional ports. without sacrificing the mobile computing functionality of the machine. S2 C. S1 B. S3 D. A faulty transfer corona wire B. What two things are the most likely causes of this problem? (Choose two. the use of a docking station quickly enables a laptop computer to become a substitute for a desktop computer.D QUESTION NO: 922 Which technology is based on flash memory and is intended to eventually replace conventional hard disk drives that have moving discs and other mechanisms? "Pass Any Exam. Any Time.actualtests. True B.com Ac tua QUESTION NO: 921 lTe Answer: A sts A. A broken cleaning blade Answer: C.CompTIA 220-701: Practice Exam QUESTION NO: 919 Which of the following sleep modes is also known as Standby? A.

Before leaving the Repair Center. you are responsible for fixing the problem.www. C. Therefore they use Molex connectors.com 281 Ac tua lTe sts . Molex connectors are used with PATA hard drives. Memory cards C. SATA hard drives most often use the same type of power connector as PATA hard drives. C. while Berg connectors are used with floppy drives.actualtests. You must make sure the voltage selector switch on the back of the power supply is switched to the lower setting if the computer is going to be used inEurope.state drives D.co m . Ask the customer when they would like to have the work completed. If the computer is going to be used in Europe the voltage selector switch on the back of the power "Pass Any Exam. Power supplies supply power to ATX-based motherboards with connectors known commonly as P8 and P9. Give the customer an estimated time for repair based on the technicians assessment. but he has no idea what the problem is. SoliD. B. D. Ask the customer to check daily to see when it is completed. The 4 pin Berg connectors provide power supply to floppy drives." . Answer: D Explanation: PATA (Parallel ATA) Hard drives are one of the earliest drive types and they do not have SATA power sockets. Optical drives Answer: C QUESTION NO: 923 A customer has purchased a laptop computer for half a year. Inform the customer that others are waiting. So. the customer is anxious to know when he might come back to pick up his computer. B. Recently. D. he takes the computer to the Repair Center and as a technician. Thumb drives B. there is something wrong with it. What is the best answer to that? A. The technician will get back to them as soon as possible. Answer: A QUESTION NO: 924 Which of the following statements about power supplies is true? A.CompTIA 220-701: Practice Exam A. Any Time.

com Ac tua lTe Explanation: The humans need an electrostatic discharge of 3. SATA hard drives and PATA hard drives do not use the same type of power connector. "Pass Any Exam.actualtests.000 volts to feel a shock. The P8 and P9 connectors are used by AT-based motherboards.000volts D. It also allows you to write notes directly on the screen with a special pen called stylus. sts . The SATA hard drive uses 15 pin SATA Power connector and PATA hard drive uses Molex connector. 300volts B. 300.co m 282 . Any Time.000 volts is below human sensation. It has a fliparound screen and can be held like a large notebook. Netbook D. Tablet C. ATX-based motherboards use 20 pin 24-pin single power connectors instead of P8 and P9 connectors.000volts Answer: B QUESTION NO: 926 Which kind of laptop was designed to look and function like a paper notebook? A.CompTIA 220-701: Practice Exam supply should never be switched to the lower setting rather it must be set at the higher setting. Luggable B. Both SATA Power connector and Molex connector cannot be used on the same drive. QUESTION NO: 925 What is the approximate minimum level of static charge for humans to feel a shock? A. Notebook Answer: B Explanation: The Tablet PC resembles a paper notebook the most in its design and function.000volts C. 30." .www. The charge below 3. 3.

True B. Any Time. False Answer: A "Pass Any Exam.com Ac tua lTe sts .actualtests.CompTIA 220-701: Practice Exam QUESTION NO: 927 USB. eSATA and Express Card/54 are examples of hot pluggable devices A." .www.co m 283 .

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