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Bank-a-Net

User Guide

Table of Contents
1 2 INTRODUCTION TO BANK-A-NET ........................................................................................... 1 LOGON TO BANK-A-NET ............................................................................................................. 3 2.1 2.2 2.3 2.4 BEFORE YOU BEGIN .................................................................................................................. 3 THE USE OF THE TOKEN ........................................................................................................... 3 DISABLING OF TOKENS ............................................................................................................. 4 PROVIDED SERVICES THROUGH BANK-A-NET ......................................................................... 4 2.4.1 Overall Service ........................................................................................................... 4 2.4.2 Payments..................................................................................................................... 4 2.4.3 Service Request........................................................................................................... 5 HOW TO LOGON TO BANK-A-NET ............................................................................................ 6 FIRST TIME LOGON ................................................................................................................. 12 HOW TO ASSURE A SECURE INTERNET CONNECTION ............................................................ 12 SINGLE USER CONTRACT ........................................................................................................ 14 MULTI-USER CONTRACT ......................................................................................................... 15 PERSONAL DATA .................................................................................................................... 16 INQUIRY ON ACCOUNTS......................................................................................................... 17 4.2.1 View Statements ........................................................................................................ 18 4.2.2 View Transactions .................................................................................................... 20 4.2.3 Recurring Payments.................................................................................................. 22 INQUIRY ON DEPOSITS ............................................................................................................ 25 INQUIRY ON INVESTMENT PORTFOLIOS ............................ERROR! BOOKMARK NOT DEFINED. INITIATE A NEW PAYMENT ..................................................................................................... 27 5.1.1 International Payments............................................................................................. 29 5.1.2 Internal Payments..................................................................................................... 34 5.1.3 Check Payments........................................................................................................ 35 5.1.4 Bill Payments ............................................................................................................ 38 5.1.5 Credit Card Payments .............................................................................................. 41 5.1.6 Domestic Payments................................................................................................... 42 5.1.7 Account Transfer ...................................................................................................... 44 TEMPLATE OPTION ................................................................................................................. 45 PAYMENT AUTHORIZATION (FOR AUTHORIZED USERS ONLY).............................................. 45 INITIATE PAYMENTS USING TEMPLATES ................................................................................ 47 PENDING ................................................................................................................................. 48 UPLOAD PAYMENT FILES ....................................................................................................... 52 5.6.1 Technical specifications Upload File ....................................................................... 52 5.6.2 Uploading a file ........................................................................................................ 55 5.6.3 History File Upload.................................................................................................. 56 PAYMENT HISTORY ................................................................................................................ 57

2.5 2.6 2.7 3 3.1 3.2 4 4.1 4.2

CUSTOMER OVERVIEW.............................................................................................................. 14

INQUIRY........................................................................................................................................... 16

4.3 4.4 5 5.1

PAYMENTS ...................................................................................................................................... 27

5.2 5.3 5.4 5.5 5.6

5.7

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RECURRING PAYMENTS............................................................................................................ 58 6.1 6.2 INITIATE A NEW RECURRING PAYMENT ................................................................................. 58 HISTORY RECURRING PAYMENT ............................................................................................ 61 REPORT CARDS ....................................................................................................................... 63 CARD ADMINISTRATION ........................................................................................................ 64 7.2.1 Request New Card, current one damaged ................................................................ 65 7.2.2 Request New Card, current one expired ................................................................... 66 7.2.3 Change Account........................................................................................................ 67 7.2.4 Billing Address.......................................................................................................... 68 7.2.5 Shipping Address ...................................................................................................... 69 ORDER CHECK BOOK ............................................................................................................. 70 STOP PAYMENT....................................................................................................................... 71 CASH ORDERING .................................................................................................................... 72 BATCH PAYMENT FILE ........................................................................................................... 74

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ADMINISTRATIVE SERVICES .................................................................................................. 62 7.1 7.2

7.3 7.4 7.5 7.6

Initiate payments. Upload batch payment files. Choose between preferred languages. How to do administrative services. and process wire transfers to anywhere in the world.: . no: . 1 . Balance inquiry of all your account types.(767) 448-3982 E-mail: customersupport@nbd. View current recurring payments (maintained by the bank). How to authorize and release payments. This Bank-a-Net User Manual gives you detailed instructions to use the Bank-aNet application. It outlines the required steps and will guide you through the following: How to logon to Bank-a-Net. Upload transaction files.1 Introduction to Bank-a-Net Bank-a-Net is NBD’s online banking service available 24hours a day seven days a week. This service gives customers complete control of their finances. including their credit card account. Create your own recurring payments.1 Copyright National Bank of Dominica Ltd.dm Office hours: 08:00am to 05:00pm Mondays to Fridays Release: 1. Track and trace payment released for execution. View and download transactions.(767) 255-2648/2647 Fax no. View your bank statements on line. If you need more information please contact our Customer Support department at: Tel. pay all their utility bills. A customer can safely and securely access all their accounts.

Release: 1.Description of icons used throughout this User Manual: Information icon. 2 .1 Copyright National Bank of Dominica Ltd. when you see this icon additional information is given.

3 . A valid Bank-a-Net username 2. A valid Bank-a-Net password 3. 1 Release: 1.2 Logon to Bank-a-Net 2. the token will turn itself off. A valid Bank-a-Net token 1 The username.1 Copyright National Bank of Dominica Ltd. The token(s) will be sent to the Legal Representatives of your company and contractually defined in the contract.1 Before You Begin This document is written with the assumption that as a user you have already received the following: 1. In order to be able to use the token the user will have to contact the Customer Support Unit to activate the token by identifying him/herself on the bases of a secret question and secret answers. To turn the token on again. password and token are required for logging into Bank-a-Net. It is important to keep in mind that the token has a 2-minute inactivity timeout. 2. The token is an additional security measure for logging in and the processing of payments and service request in Bank-a-Net.2 The Use of the Token The key on the token is the Power button key. LCD screen Power button Serial Number The serial number is located on the back of the token on a label as shown above. If this timeout occurs. press the button.

These services are: 1.4. Contact details Customer Support Unit: Tel. Account & Balance inquiry 2.2 Payments Payments can be generated 24 hours a day and 7 days a week.1 Copyright National Bank of Dominica Ltd.dm Outside OUR BANK Office Hours please send email or fax to above stated email address and fax number. Release: 1. Printing and downloading of account statements 3. damaged.00 AM to 5:00 PM local time) If within office hours..g.3 Disabling of Tokens In case one or more tokens need to be blocked or disabled please contact YOUR BANK. All other payments generated outside business hours will be stored in a queue and processed during the next business day. theft. no: (767) 255-2647/2648 Fax no: (767) 448-3982 E-mail: customersupport@nbd. misuse. time and location of the event.1 Overall Service Bank-a-Net enables your bank to provide service 24 hours a day and 7 days a week. falsification) During YOUR BANK Normal Office Hours (8. Internal account transfers 2.4 Provided Services through Bank-a-Net 2. please immediately inform our Customer Support Unit at the National Bank of Dominica Ltd. 2. (E.2.4. loss. The business hours for the processing of payments within Bank-a-Net have been set to: 08:00 am – 17:00 pm Mondays to Fridays. so that the token can be blocked immediately as well as issue a replacement token. 4 . Each request for revocation needs to be confirmed in writing via fax or e-mail to the Customer Support Unit. reporting date. Only Internal and Account transfer will be processed 24 hours and 7 days a week.

• • • • • • • Report loss or stolen cards Card administration Order check books Request stop payments Order cash Upload Batch file Company payroll Release: 1.4. 5 .2.3 Service Request These are all service request to.1 Copyright National Bank of Dominica Ltd.

nbdominica.2. Release: 1. 6 .1 Copyright National Bank of Dominica Ltd.5 How to Logon to Bank-a-Net To gain access to www.com Bank-a-Net please navigate to our website Navigate to the Bank-a-Net page by click on the ONLINE button.

Release: 1.1 Copyright National Bank of Dominica Ltd. a new browser is opened and the login screen for Bank-a-Net is showed.Click to Bank-aNet Click on the login button. 7 .

1. 8 .1 Copyright National Bank of Dominica Ltd. Enter your username. Release: 1.

1 Copyright National Bank of Dominica Ltd. Press button on Token and enter your Token response Release: 1.2. 9 .

3. Enter your password Release: 1. 10 .1 Copyright National Bank of Dominica Ltd.

1 Copyright National Bank of Dominica Ltd. to unblock your token. Release: 1. If an incorrect response (token) is entered 3 times. to re-activate the username and password.Once you have logged in and authenticated Bank-a-Net will present the start screen. Please contact the Customer Support Unit at the National Bank of Dominica Ltd. 11 . If your password is entered 3 times erroneously it will be deactivated for use with Bank-a-Net. Please contact Customer Support Unit at the National Bank of Dominica Ltd. your token will be blocked for use with Bank-a-Net.

2. by using the yellow lock bottom right corner of your internet browser window or in the right corner of the URL for persons with Internet Explore 7. Release: 1. All passwords selected by the customer should be alpha numeric and include at least one uppercase character. in The user can verify the connection security.1 Copyright National Bank of Dominica Ltd. a window should appear. with the certificate information. By double clicking on the icon. before transmitting any instruction. 12 .6 First Time Logon A Customer who signs up for Bank-a-Net will have the ability to change their password the first time they log on.7 How to assure a secure internet connection It is the responsibility of the Bank-a-Net user.2. The user can verify if the certificate is forthcoming from your bank. to check whether there is a protected connection with the banks website.

This information indicates the PC to where you are connecting too. 13 .1 Copyright National Bank of Dominica Ltd. To verify go to the ‘General’ tab and see if it contains your bank’s information. Release: 1.

1 Single user contract After log on. you will enter Bank-a-Net.3 Customer Overview 3. Depending on your contract (multi-user or single-user) the following screens are displayed. 14 .1 Copyright National Bank of Dominica Ltd. Here you can view all your accounts and account types. Release: 1. Customer overview This screen is displayed when you have a single-client contract.

2 Multi-user contract After log on. In order to return to the ‘party menu’ screen. you must select <Party menu> in the left hand menu. 15 . You will be able to inquire statement information and enter payments for that particular party. After clicking on the icon the Personal Data screen for the client will be presented. Client selection menu This screen shows all clients attached to the user. Select the client you would like to view by clicking on the icon.1 Copyright National Bank of Dominica Ltd. you will enter Bank-a-Net. As within a multi-user contract the following screen will be shown. Each client can be viewed separately.3. Release: 1.

Account number. Deposits Accounts (if applicable). 5. 16 .1 Copyright National Bank of Dominica Ltd. Savings Accounts. 6. Release: 1. 5.1 Personal Data The Personal Data screen displays the personal information of the contract holder (read account holder) and all accounts attached to the client. 4. Available balance.4 Inquiry With the Bank-a-Net Inquiry feature you can view all banking products attached to your contract. Current Accounts. 4. Value balance. Value date. You can view the following information is available for each account: 1. Investment portfolios (if Applicable). Account type description. Personal Data. 2. 3. Loan Accounts (if applicable). Inquiry allows you to view: 1. 7. 2. 4. 3. Credit Card Accounts (if applicable).

Release: 1.2 Inquiry on Accounts To view all your accounts of a specific type Click on the desired account type in the left hand menu and the following screen will be displayed.Only banking products attached to your account will be displayed 4. 17 .1 Copyright National Bank of Dominica Ltd.

An overview of the last 30 account statements will be displayed.1 Transactions further explained in paragraph 5.The account inquiry screen allows you to view: Statements further explained in paragraph 5.2 Standing orders further explained in paragraph 5. 18 .3 4.1 View Statements Select one of your accounts (as described on the previous page) and click on the STATEMENT button. Release: 1.1 Copyright National Bank of Dominica Ltd.2.2.2.2.

Release: 1.1 Copyright National Bank of Dominica Ltd. 19 .Click on the LOGO icon in front of the statement number if you want to view further details of that particular statement.

20 . 4. Release: 1.1 Copyright National Bank of Dominica Ltd.Statements are only available for Current and Savings accounts.2.2 View Transactions Select an account and Click on TRANSACTIONS button to view transactions for that particular account.

use the “Select on date” option. 21 . 1) Type in the range of dates you wish to view 2) Confirm your selection with <Go> The RESET button can be used to clear the date fields. Release: 1. 3) Click on the LOGO icon and the swift details are displayed.If you wish to view transactions of a specific date or period. Transactions with an icon give you the option to view the swift details. The DOWNLOAD button allows you to download the selected transactions into an excel spreadsheet.1 Copyright National Bank of Dominica Ltd.

4.2) and Click on the RECURRING PAYMENTS button to view transactions for that particular account.2. 22 .1 Copyright National Bank of Dominica Ltd. Release: 1.3 Recurring Payment Select an account (as described in section 5.

Click on the LOGO icon and the settlement information for the selected recurring payment displayed.1 Copyright National Bank of Dominica Ltd. Release: 1. 23 .

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25 . Release: 1.1 Copyright National Bank of Dominica Ltd. Click on the LOGO icon to view deposit details.3 Inquiry on Deposits To view your deposits select <Deposit> from the left hand ‘Inquiry’ menu.4.

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you will see the payment entry screen which will give you the possibility to enter the following types of payments.1 Copyright National Bank of Dominica Ltd. 1. 1. International (wires) 2.1 Initiate a new payment By selecting ‘Entry’ in the left hand menu. Account Transfers Release: 1. 27 . View pending payments <Pending> 5. View payment history <History> 6. Credit Card Payments 5. Upload bulk transactions <Upload Payment File> 3.5 Payments The ‘Payments’ feature allows you to. Domestic payments (ACH & Inter Bank Settlement) 4. Initiate new payments <Entry> 2. Checks (International Drafts & Managers Checks) 3. Bill payments 6. <Authorize Payments> (depending on the user profile) 5. Internal 7. Initiate a payment from a <Template> 4.

Payment can be initiated from active current and savings accounts.1 Copyright National Bank of Dominica Ltd. 28 . Release: 1.

Click to look up ABA numbers and BIC codes.5. Click on arrow to select a currency from drop down list.1. Click on arrow to select an account from the drop down menu. Release: 1. Click to look up account information used in previous.1 International Payments Select <International> to initiate payments to all accounts held outside the National Bank of Dominica.1 Copyright National Bank of Dominica Ltd. 29 .

2 All fields marked with an “*” (asterix) are mandatory and should be completed in order to submit the payment. Beneficiary Bank charges by the Beneficiary Party.1 Copyright National Bank of Dominica Ltd. 30 . This is considered the standard option for International Payments 2 Release: 1. Beneficiary = all charges will be charged to the Beneficiary Bank Ours = all charges will be charged to the Ordering Customer Shared = Ordering Bank charges will be paid by the Ordering Customer.Click to select the payment condition for the transfer.

Click ‘OK’. click on the SUBMIT button.When using one of the ‘Look up’ buttons to search for BIC and ABA codes in the Payment Entry screen the following screen appears. When all required information for a payment is entered.1 Copyright National Bank of Dominica Ltd. Close this window to return to the payment entry screen. Release: 1. The system automatically generates a payment ID for every payment that is submitted. 31 .

The payment details will re-appear. 32 . Should you notice any errors or if changes are needed in your payment order. Release: 1. please use the CANCEL button. If you would like to cancel the transaction completely. please click on the VERIFY button.1 Copyright National Bank of Dominica Ltd. this time however the fields cannot be edited directly. please use the CHANGE button to allow the transaction details to be edited. If no changes are needed and you want to complete the payment.

If the user profile is set up as a ‘Single User’ and you have not segregated the ‘entry’ and ‘authorize’ functions. after the ‘entry’ and ‘verify’ steps.After submitting the payment you will be asked to confirm the verified payment. If the user profile is set up for ‘Multiple Users’ with different users. 33 . Enter this number in the field <Response code> and click on the VERIFY button.3) Release: 1. (see paragraph 5. Click on the button and the token will generate a response number. at this point. using the token authentication. your payment will be submitted to YOUR BANK for further processing. the payment will not be submitted to YOUR BANK until properly authorized by (a) different user(s).1 Copyright National Bank of Dominica Ltd.

1 Copyright National Bank of Dominica Ltd. the ‘Bank of Beneficiary’ fields will be pre-filled automatically with bank details of your bank.2 Internal Payments Select <Internal> when you want to transfer funds from one of your accounts to someone else’s account held within your bank. Release: 1. 34 .5.1. When you choose to make an ‘Internal’ payment.

Complete the required field and follow the same procedure as described in paragraph 5.1.3 Check Payments To request the issuance of a check you must select the ‘type’ of check first. Release: 1. 5. This is done in the check selection screen.1 Copyright National Bank of Dominica Ltd.1.1. 35 .

Release: 1. 36 .Once the type of check has been selected then a different template will appear. The Managers check is used in the following example.1 Copyright National Bank of Dominica Ltd.

37 . Release: 1. Mail: the bank will send the check to the requested address.Choose between <Mail> or <Pick up> options.1 Copyright National Bank of Dominica Ltd.1. (mailing details are mandatory) Pick up: The client will come to pick up the check at the YOUR BANK. please click on the SUBMIT button and follow the procedure as described in paragraph 5.(mailing details fields are automatically pre-filled and disabled) Once you have completed all mandatory fields for the issuance of the check.1.

5.1.4 Bill and Utility Bill Payments
To execute a bill payment, first select the required vendor to be paid.

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Close this window to return to the payment entry screen. Once the required vendor to be paid the system has been selected the system will present a different template.

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The beneficiary information is automatically populated and cannot be edited. Complete all mandatory fields for the execution of the bill payment, please click on the SUBMIT button and follow the procedure as described in paragraph 5.1.1 to ‘verify’ the bill payment.

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Release: 1.5. Fill in all mandatory fields and select credit card type.1. 41 .1 to ‘verify’ the issuance of the credit card payment. please click on the SUBMIT button and follow the procedure as described in paragraph 5.5 Credit Card Payments Select <Credit Card> when you want to pay the outstanding balance on your credit card.1 Copyright National Bank of Dominica Ltd.1.

Release: 1. 42 . Select the local bank and the system will present a different template.1 Copyright National Bank of Dominica Ltd.6 Domestic Payments Please select <Domestic Payments> when you want to transfer funds from your accounts at NBD to an account at another local bank.1.5.

please click on the SUBMIT button and follow the procedure as described in paragraph 5. Once you have completed all mandatory fields for the execution of the domestic payment. Release: 1.1 to ‘verify’ the execution of the domestic payment.1. 43 .1 Copyright National Bank of Dominica Ltd.The beneficiary bank information is automatically populated and can not be edited.

5.1. Release: 1.1. Complete the required filed and follows the same procedure as described in paragraph 5.1.7 Account Transfer Select <Account Transfers> when you want to transfer funds from one of your accounts to another of your accounts held within your bank. 44 .1 Copyright National Bank of Dominica Ltd.

You will be able to view and select templates by selecting <Templates> from the left hand menu.3 Payment Authorization (for authorized users only) The ‘authorize’ functionality is available in the left hand menu. 45 . in case payment entry and authorization have been set up as separate roles (segregation of responsibilities). These templates are only visible for the user who created the template. Check the box for <Private template> if the template is only to be accessed by you. To be able to use this feature. 5.5. In case of such a ‘multi-user’ set up.1 Copyright National Bank of Dominica Ltd. Fill the <Template name> field. it has to be authorized.g. Use a name that is descriptive to be able to retrieve later on. also referred to as a ‘multi-user’ set up. after the payment has been verified. payroll payments). Only users with an authorization profile can authorize and release payments for further processing. select the checkbox next to <Save as Template> in the bottom right section of the payment screen. Release: 1. (e. The system now saves the information and creates a new template.2 Template option After entering a new transaction you have the option to store the payment details for future use.

Select payment you would like to authorize and click on the AUTHORIZE button 3. 46 . Activate the token authentication 4.1 Copyright National Bank of Dominica Ltd. Select <Authorize> under the ‘Payments’ feature in the left hand menu 2.1. Then follow the directions on screen It is possible to authorize more than one payment at once using the SELECT ALL and UNSELECT ALL buttons. Release: 1.

1 to ‘verify’ the execution of the domestic payment. 47 . the payment entry screen will be pre-filled with the template transaction details 3. change/adapt the necessary fields in the payment entry screen Once you have completed and/or changed all mandatory fields for the execution of the payment. please follow the following steps: 1. A list with your templates created so far is displayed. Release: 1. 2.1 Copyright National Bank of Dominica Ltd. Select <Template> from the left hand menu. If needed. please click on the SUBMIT button and follow the procedure as described in paragraph 5.1. Select the required template.4 Initiate Payments using Templates To initiate a payment using a template.5.

Please find below a list of all different statuses that can occur and their meaning. Every pending payment has a status which informs you about the next action that has to be taken. Every transaction that is submitted (whether complete or incomplete) is stored and can be viewed in ‘Pending’. The ‘Actions’ column offers you the possibility to display payment details or view the history or audit trail of the payment so far.1 Copyright National Bank of Dominica Ltd. 48 .5.5 Pending The ‘Pending’ screen shows all payments that have not been completed by YOUR BANK (for whatever reason) and their statuses. Release: 1.

The ‘black’ actions are either the final status or can exclusively be performed by a different user. 49 . Release: 1.1 Copyright National Bank of Dominica Ltd. you will be able to perform the next actions displayed in a purple font.As current and active user.

The payment has been entered and can cancelled if required. The payment has been verified and can Authorized by a user with permissions. The payment has been repaired and can verified.STATUS Entered NEXT POSSIBLE ACTION TO_VERIFY TO_REPAIR TO_CANCEL DESCRIPTION OF NEXT ACTION The payment has been entered and can verified The payment has been entered and can repaired if required. The payment has been repaired and can cancelled if required. The payment has been Authorized and can be declined by a user with second level (X) permissions The payment has been Authorized and is ready to be Send The payment has been Authorized by a level (X) user and should be Authorized by a next level (Y) user with permissions. The payment has been Authorized and is ready to be Send The payment has been Authorized by (X) and Release: 1. The payment has been Authorized by the first level authorization and should be Authorized by a second level (X) user with permissions. The payment has been Authorized by a level (X) user and can be declined by the next level (Y) user with permissions.1 Copyright National Bank of Dominica Ltd. be be be be be be be Repaired TO_VERIFY TO_REPAIR TO_CANCEL Verified TO_AUTHORIZE TO_REPAIR TO_CANCEL TO_SEND Authorized TO_AUTHORIZE_X TO_DECLINE TO_SEND Authorized_X TO_AUTHORIZE_Y TO_DECLINE_Y TO_SEND TO_SEND The payment has been verified and can be sent back to be repaired. The payment has been verified can be cancelled if required. 50 . The payment has been repaired and can repaired again if required. Only applicable in case of a single user: The payment has been verified and is ready to be sent.

1 Copyright National Bank of Dominica Ltd. No further action required. (please contact your account manager) The payment has been successfully processed and is completed. Your payment is currently being validated in our systems Your payment has been successfully processed and will be released for execution Canceled Sent Not Applicable Not Applicable Received Fiat Not Applicable Not Applicable Completed Processing Released Not Applicable Not Applicable Not Applicable Release: 1. The payment has been Sent for further processing and posting. No further action required. The payment has been cancelled. The payment has been warehoused due to insufficient funds.STATUS NEXT POSSIBLE ACTION DESCRIPTION OF NEXT ACTION can be declined by a level Y user with permissions. The payment has been received by YOUR BANK’s back office processing system. 51 .

g. Account (3) Ccy (4) Ben. Bank Name DIRECTIVE YYYYMMDD Leading zeros SWIFT Currency Code (e. Country Ben. USD) SWIFT Currency Code (e. USD) ATTRIBUTE 8N 12 N 3C 15 N 3C 35 C 3C 35 C 35 C 35 C 35 C 12 C 10 C 2C 35 C 35 C BIC / SWIFT Code ABA or Routing Number e.g. DESCRIPTION Effective date (1) Debit account Ccy Amount (2) Ccy Ben.5. you will have to upload separate payment batches (files) per entity as displayed in your ‘Party Menu’. 52 .g. comma-separated values (CSV) file. FW for Fedwire Release: 1.6.1 Copyright National Bank of Dominica Ltd. City Ben. Microsoft Excel. that if you have a ‘Multi-Client’ contract.6 Upload Payment Files 5. The attributes used are the maximal allowed. Please note. can read and create CSV files. Bank BIC Ben. Address Ben. Bank BID (6) Ben. XCD) In cents SWIFT Currency Code (e. Bank BID Country Ben. using a predefined. A CSV file is a way to collect the data from any table so that it can be conveyed as input to another table-oriented application such as a relational database application. Name (5) Ben. Bank Branch (7) Be.1 Technical specifications Upload File The ‘Upload payment file’ option will allow you to import payment data from an external file or database. a leading spreadsheet or relational database application. The file format for the delivery and upload of batch payments in to Bank-a-Net is as follows.g. This file format enables you to upload a batch file containing payments (in any currency) from any of their accounts (in any currency) to any account (in any currency) at any foreign Bank. A CSV file is sometimes also referred to as a ‘flat file’. The file should be in a CSV (Comma delimited file) format with the following fields.

Bank City Payment Descr. the amount field will have to be filled in as such: 50000. In case of an Internal payment only the name is required. (for all payments in EUR the IBAN number is required. In case of an International payment all beneficiary fields are required. Ad 4 Ad 5 Release: 1.g.1 Copyright National Bank of Dominica Ltd. that do not have a smaller unit that the YEN itself. for a transaction of USD 500. (JPY 500 = 500) Ad 3 In case of an International payment to Europe an IBAN number can be filled. to avoid payment repair charges) This currency is required only in case of Internal payments.g. amounts have to be represented in cents. 1 (8) Payment Descr. 53 .Ben. 3 Payment Descr. E. 4 Priority (9) Charges (9) Additional Intermediary Bank bic Additional Intermediary Bank BID (6) Additional Intermediary Bank BID Country Additional Intermediary Bank branch (7) Additional Intermediary Bank name Additional Intermediary Bank address N (= normal) or U (=urgent) BEN. OUR or SHA BIC / SWIFT Code ABA or Routing Number e. (USD 500 = 50000) This does not apply to currencies like the Japanese YEN. For currencies that use cents or an equivalent value (after the comma). 2 Payment Descr. Transactions in YEN can be filled in as is. Ad 2 The amount is always positive. FW for Fed wire 35 C 35 C 35 C 35 C 35 C 1C 3C 12 C 10 C 2C 35 C 35 C 35 C Additional details: Ad 1: If empty the payment will be processed on the earliest possible date.

54 . The Bank Identifier Code can for example be: ‘FW’ for Fedwire.Ad 6 In case of an International payment BIC code or the e.1 Copyright National Bank of Dominica Ltd. ABA number must be filled The BID code must only be filled when an BID number is filled. Minimal one Payment Description field must be filled.g. Beneficiary bank branch is only filled when the payment must be processed on a different branch than that is indicated by the BIC or ABA number. Example: Ad 7 Ad 8 Ad 9 Our Customer Support Unit can provide you with a CSV template file Release: 1. Only in case of an International payment required.

5 for more details on the Pending feature and status descriptions) All uploaded transactions that have a status ‘TO_REPAIR’.5. to view the audit trail of the selected payment. 1. will need to be edited. (see paragraph 5. You can also proceed with the next action directly. There are 2 options to proceed after uploading transactions successfully. Depending on the status shown. ‘TO_VERIFY’ will allow you to proceed with the payment verification (as described in § 6. 55 .2 Uploading a file After selecting the <Upload Payments File> in the left hand menu. before they can be verified.6. per transaction.1. after the payments have been verified. in case of a ‘single user’ set up. after verification.1 Copyright National Bank of Dominica Ltd. the payments will be added to the list of payments waiting for authorization in the ‘Authorize’ function. Click Browse and select the import file (a separate window will open to provide the facility to browse through files that are available to upload) 2. (see paragraph 5. they will be submitted to YOUR BANK for further processing. you can click on <Display> to view the transaction details in the Payment Entry screen or select <History>. As noted earlier in paragraph 5.3) Release: 1. In case of multiple user profiles (segregation of responsibilities). You can verify if your file has successfully loaded. Option 1: In the above (upload confirmation) screen. where you can choose and select the CSV file you would like to upload. by checking the <Upload Result Description>.1.1) and ‘TO_REPAIR’ will enable you to edit the payment.1. as well as click on the hyperlinked statuses to proceed with the next action. by clicking on the hyperlinked status in the ‘Actions’ column. Click on After uploading the following upload confirmation screen will be displayed. Option 2: You can navigate to the <Pending> option in the left hand menu to view all transactions awaiting next actions. you will enter the screen. In the Pending screen you can also use the ‘Display’ and ‘History’ functions.

3 History File Upload Release: 1.5.6.1 Copyright National Bank of Dominica Ltd. 56 .

57 . Release: 1.1 Copyright National Bank of Dominica Ltd. Click on <HISTORY> to view the audit trail of the payment.7 Payment History In the history screen you are able to see all payments (and their status) that have been initiated through Bank-a-Net. Click on <DISPLAY> to view the details of the payment.5.

58 . 1.1 Copyright National Bank of Dominica Ltd. 1. <Authorize Recurring Payments> (depending on the user profile) 6. International (wires) 2. View recurring payments history <History> 4.6 Recurring Payments The ‘Recurring Payments’ feature allows you to. View pending recurring payments <Pending> 3. Checks (International Drafts & Managers Checks) Release: 1. you will see the payment entry screen which will give you the possibility to enter the following types of payments.1 Initiate a new recurring payment By selecting ‘Entry’ in the left hand menu. Create a new recurring payment <Entry> 2.

Internal 7.3. 59 . Credit Card Payments 5. Bill payments 6. Domestic payments (ACH & Inter Bank Settlement) 4. Account Transfers Once the type of payment is selected the system will present the template to create the recurring payment. The following set up of a recurring payment is based on an international wire.1 Copyright National Bank of Dominica Ltd. Release: 1.

Click to select the period of settlement of the recurring payment. Click to select the day on which the recurring payment has to settle. Click to select the priority of the payment. Once all required fields are completed. The following set up of a recurring payment is based on an international wire. Release: 1. 60 . please click on the SUBMIT button and verify the recurring payment. Authorization of the type of payment is selected and the system will present the template to create the recurring payment.1 Copyright National Bank of Dominica Ltd. Click to select the frequency for settlement of the recurring payment. Click to select the end date for the recurring payment.Click to select the start date for the recurring payment.

6.2 History Recurring Payment Release: 1.1 Copyright National Bank of Dominica Ltd. 61 .

62 .7 Administrative Services Within Bank-a-Net user can place administrative request to the bank. Release: 1. These requests will be sent via email to the Bank to be processed by the appointed departments.1 Copyright National Bank of Dominica Ltd.

1.1 Copyright National Bank of Dominica Ltd. 63 .7. Once all the information is completed.1 Report Cards With this service request a user can place service request regarding Debit and Credit cards. please click on the SUBMIT button and follows the same procedure as described in paragraph 5.1. Release: 1. The service request can entail the report of a stolen. loss of or fraud commit on a Debit or Credit card.

1 Copyright National Bank of Dominica Ltd.7. Release: 1. 64 .2 Card Administration With this service request a user can place service request regarding the administration of cards at the bank. Click on arrow to select a required service request First select the type of service request and the system will present a different template.

please click on the SUBMIT button and follows the same procedure as described in paragraph 5.7. Once all the information is completed.2.1. 65 .1 Copyright National Bank of Dominica Ltd. current one is damaged is shown below.1 Request New Card. Release: 1. current one damaged The service request template for requesting a new card.1.

1.7. Once all the information is completed. current one has expired is shown below. 66 .1 Copyright National Bank of Dominica Ltd. Release: 1. please click on the SUBMIT button and follows the same procedure as described in paragraph 5.1.2 Request New Card. current one expired The service request template for requesting a new card.2.

Once all the information is completed. Release: 1.1.2.7.3 Change Account The service request template for requesting a changing (fee) account per card is shown below. Click on arrow to select a new account.1 Copyright National Bank of Dominica Ltd. 67 .1. please click on the SUBMIT button and follows the same procedure as described in paragraph 5.

1. Once all the information is completed. Release: 1.2.1 Copyright National Bank of Dominica Ltd. please click on the SUBMIT button and follows the same procedure as described in paragraph 5. 68 .4 Billing Address The service request template for requesting a changing billing address is shown below.1.7.

1.5 Shipping Address The service request template for requesting a changing shipping address is shown below.1 Copyright National Bank of Dominica Ltd.2. Once all the information is completed.1. Release: 1.7. 69 . please click on the SUBMIT button and follows the same procedure as described in paragraph 5.

70 .1.3 Order Check Book The service request template for requesting check books is shown below.1 Copyright National Bank of Dominica Ltd. Click on arrow to select account for which check book is required.1. Release: 1. please click on the SUBMIT button and follows the same procedure as described in paragraph 5.7. Once all the information is completed.

7.4 Stop Payment The service request template for requesting stop payments on checks is shown below.1. Once all the information is completed. please click on the SUBMIT button and follow the same procedure as described in paragraph 5.1 Copyright National Bank of Dominica Ltd. Click on arrow to select reason for stopping payment. Click on arrow to select account for which check book is required.1. 71 . Release: 1.

5 Cash Ordering The service request template for placing cash orders is shown below. Click on arrow to select branch for pick up.7. 72 . Release: 1.1 Copyright National Bank of Dominica Ltd. Once a currency is selected the rest of the template is shown. Click on arrow to select required currency. Click on arrow to select account for which check book is required.

1 Copyright National Bank of Dominica Ltd.1.Once all the information is completed. 73 . please click on the SUBMIT button and follow the same procedure as described in paragraph 5. Release: 1.1.

Click on BROWSE to select file to be processed.1. Click on UPLOAD to transfer file to the bank.1 Copyright National Bank of Dominica Ltd.6 Batch Payment File The service request template for requesting the process of a batch payment file is shown below. please click on the UPLOAD button and follow the same procedure as described in paragraph 5. Release: 1.7. Once the file has been selected. The batch payment file is send through a secure communication to the bank to be processed.1. 74 .