You are on page 1of 35

Nortel Communication Server 1000 Hospitality Messaging Server 400

Pre-Installation Overview Guide
Document Number: NN42350-300 Document Release: 1.0 Date: April 2006

Year Publish FCC TM

Copyright © 2006 Nortel Networks. All rights reserved.

Produced in Canada

The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

.

April 2006

Revision History
Date April 2006 Version 1.0 Description HMS400 Pre-Installation Overview Guide initial release

Nortel Hospitality Messaging Server 400 Installation Overview Guide

-3-

April 2006 Nortel Hospitality Messaging Server 400 Installation Overview Guide -4- .

............ 20 Guest Voicemail Test Script.......................... 10 Site Preparation............................. 10 Site Inspection Checklist .............................................................................................................................................................................................. 19 Site Identification ........ 31 Room Status Test Script ............................................................................................................. 15 Feature differences between HMS and HVS ........... 13 Appendix A: Installing HMS 400 in place of Meridian Mail HVS........................................................................ 32 Nortel Hospitality Messaging Server 400 Installation Overview Guide -5- ...................................................... 9 Installation Checklists............................................................ 23 Guest Mailbox features ........................................................................................................... 22 Check Out............................ 27 Minibar Entry System .................................................................................................................................................................................................................................................................................. 10 Pre-Installation Checklist.................................................................... 21 Check In..................................................................................................................... 11 Chapter 3: Installation Task Overview................................................................................................................................................................................................................................................................................................................................................April 2006 Table Of Contents Chapter 1: About this Guide........................................................................................................................................................................................................................................................... 29 Telephone UI Menu............................................. 26 Auto Wakeup Test Script ................................................................ 20 Channel Extension Numbers (DN).......................... 19 General System Information................................................ 7 Where to Start..................................................................................................................................................................................................... 9 Required documents.................................................................................................................................................................................................................................................................................................................................................................... 15 Appendix B: Post-Installation Tracking and Testing..... 7 Denan Regulatory Compliance (Japan only)............................................................................... 28 Auto Attendant Test Script .................................................................................................................... 15 Programming ports on the CS1000........................................................................................................................................................................................................... 20 M1 Programming Check.................................................................................................................... 7 Chapter 2: Pre-installation Activities and Checklists....... 31 Sign off ................................................................................................................................................................................................................... 26 Office Voicemail Test Script.................................................................................................................................................. 9 Required Tools ....................................................................................... 19 HMS400 Information ............................................................................................................................................................................................................................................................................. 22 Leave & Retrieve Voice / Text Message............

April 2006 Nortel Hospitality Messaging Server 400 Installation Overview Guide -6- .

April 2006 Chapter 1: About this Guide Where to Start The Hospitality Messaging Server 400 Pre-Installation Guide provides an overview of installing the HMS 400 system • • The primary purpose of the guide is to provide a road map for installing a new system to ensure success. Denan Regulatory Compliance (Japan only) Nortel Hospitality Messaging Server 400 Installation Overview Guide -7- . The guide also provides additional information on transitioning from a Meridian Mail HVS installation to an HMS 400 solution.

April 2006 Nortel Hospitality Messaging Server 400 Installation Overview Guide -8- .

and other information. but you need to regularly visit the Nortel Product Support documentation portal for the most recent versions of the NTPs. Ensure you have all required tools before starting the installation process. Required documents All HMS 400 documents come on the documentation CD-ROM supplied with your server (order code NTUB30CA). This is required for reading documentation on CD-ROM and for connecting to the internet for PEP downloads. cable lengths. all installed options.com/documentation The following documents should be available in either hard copy or soft copy during the installation: • • • • • • HMS 400 Installation and Configuration Guide (NN42350-301) HMS 400 Administration Guide (NN42350-600) HMS 400 Maintenance Guide (NN42350-101) HMS 400 Staff User Card English (NN42350-102) HMS 400 Guest User Card English (NN42350-103) HMS 400 Staff TUI User Guide English (NN42350-100) You also need to obtain the most recent Distributor Technical Reference (DTR) Bulletin from the Nortel Partner Information Center at: • www. A computer with a CD-ROM drive that is separate from the HMS 400 server (such as a laptop computer).April 2006 Chapter 2: Pre-installation Activities and Checklists Required Tools The HMS 400 can be installed with standard telephone technician tools. This can be found at: • www. Equipment log.com/pic Nortel Hospitality Messaging Server 400 Installation Overview Guide -9- .nortel. The equipment log is used to record the model and serial number of the system.nortel. including: • • • • • • • • • • • • • • Antistatic ESD wrist strap (recommended) Various sizes of Phillips cross-head and standard screwdrivers A set of hex nut drivers Side cutters Jumper removal tool or needle-nosed pliers Tweezers Tape measure for determining cable lengths A flashlight for examining the interior of a server chassis Pen for writing notes. and cable identifications Cable tie wraps Cable identification labels Punch down tool if the digital lines off of the PBX are to be punched down to the MDF rather than run through the supplied breakout boxes.

Ensure that there are no heat sources near the peripherals and ventilation. Ensure that the area is clean and clear of any debris. Site Inspection Checklist Before performing hardware installation ensure the following has been done during site inspection: Check Description Ensure that a “water fire-retardant” system is not present in the chosen location. monitor. Ensure there are enough power outlets for the server. Ensure that there is a desk. keyboard. mouse and modem (more space will be needed in a multi-server environment). Installation Checklists Complete all of the following checklists before attempting to install the HMS 400 system. Ensure that an external analog phone line is available for the modem. Ensure that the 10/100 BaseT Hub/Switch and Cat5 cables are available for the servers (for multi-servers only). Ensure that there is adequate space for all equipments. If this system is accidentally activated. shelf or table for the monitor. and modem (more power outlets will be needed for multi-server systems). Site Preparation The following items should be made available before going on-site for installation: Check Description Completed Pre-installation checklist Sufficient power points with AC rating of 110V/220V UPS of at least 400VA with recommended 1 LAN point (Optional) 56Kb USB Modem – recommended NTUB30HA: Orderable from Nortel only in NA. Customers outside of NA will have to source for their own USB modems (Requirement for remote technical support) Power Management software Nortel Hospitality Messaging Server 400 Installation Overview Guide -10- .April 2006 You will need a user name and password to access the Partner Information Center. The DTR provides details on the currently supported PEPs and information that did not make it into the NTPs. it will severely damage the server.

review Appendix A of this document. line modem/booster is required.____ Incoming Channels Gather the following Minibar requirements: Minibar Items List and Charges: Ready Direct line to access HMS 400 System: 1 analog direct line connected to Modem: Yes No Guest Rooms and Extensions list: Yes No Admin Extensions list and who should have a mailbox: Yes No Obtain Room/Maid Status Codes from the Hotel’s PMS Obtain Language Codes from the Hotel’s PMS Obtain Hotel PMS’s Serial Link Transmission Rate and Communication Protocols (e. 9600.N. 9 pin female terminated RS232 cable laid from PBX PMS serial port to HMS400 PC (for the proper cable. see HMS400 PMSI Cabling Specifications below).______ Incoming/Outgoing Channels Minibar Entry and/or Room Status .g. also ensure the following information has been gathered before the installation is carried out to ease in system configuration: Check Description Obtain the PBX software version and ensure the required messaging patches have been installed.1) Is the HMS 400 replacing an existing Meridian Mail HVS system? If so.8. Find out the number of channels (based on the key code) to be assigned for these modules: Voicemail .April 2006 Minimum of 8 modular telephone cords (RJ11) of at least 3m in length each (actual number dependent on total number of channels purchased) 9 pin female terminated RS232 cable laid from PMS Interface PC to HMS400 PC (PMSI)._____ Incoming Channels AWU . If cable length is more than 50ft. Yes Not Ready No Nortel Hospitality Messaging Server 400 Installation Overview Guide -11- . Pre-Installation Checklist Apart from the site preparations.

April 2006 Nortel Hospitality Messaging Server 400 Installation Overview Guide -12- .

Note: Ports that are not keycode-activated will have error numbers.April 2006 Chapter 3: Installation Task Overview This section provides a high-level overview of the basic installation tasks and cross-references to where descriptions of these tasks can be found in the HMS 400 NTPs. set up networking between servers 7 8 Connect hotel Property Management System to HMS 400 via serial link Connect HMS 400 PMSI interface to CS1000 serial port 9 10 Boot up HMS 400 Server(s) to ensure operating system and HMS 400 software installed correctly. Check that Dialogic drivers are correctly configured and then start the services. Those are fine. Once the services are running. 11 Nortel Hospitality Messaging Server 400 Installation Overview Guide -13- . check the back of the Dialogic board/s to ensure that no Error numbers (E1 – E8) for valid ports appear on the LED display. Step 1 Activity Ensure pre-installation checklists complete NTP reference HMS 400 Installation and Configuration Guide Chapter 2 HMS 400 Installation and Configuration Guide Chapter 2 HMS 400 Installation and Configuration Guide Chapter 3 HMS 400 Installation and Configuration Guide Chapter 4 HMS 400 Installation and Configuration Guide Chapter 4 HMS 400 Installation and Configuration Guide Chapter 2 HMS 400 Installation and Configuration Guide Chapter 5 HMS 400 Installation and Configuration Guide Chapter 2 HMS 400 Installation and Configuration Guide Chapter 2 HMS 400 Installation and Configuration Guide Chapter 7 HMS 400 Maintenance Guide Chapter 4 2 Punch down lines for digital ports from PBX 3 Program digital set ports and hunt groups on the CS1000 4 Unpack and inspect server(s) 5 Connect peripherals to server(s) 6 Connect digital ports to HMS 400 PBX interface boards (either via punch down to MDF or breakout boxes) If multi-server.

com/espl) HMS 400 Distributor Technical Reference 13 Set up test mailboxes (both Admin and Guest) on HMS 400 HMS 400 Installation and Configuration Guide Chapter 6 Test that all digital ports respond properly on both CS1000 and HMS 400 HMS 400 Maintenance Guide Chapter 2 14 15 Test Property Management System Interface link to ensure HMS 400 Maintenance Guide Chapter 2 communication between PMS. HMS and PBX is established Set up Admin users Set up Auto Attendant flows Set up guest mailboxes Test and document complete configuration Cut into live service HMS 400 Administration Guide Chapter 4 HMS 400 Administration Guide Chapter 3 HMS 400 Administration Guide Chapter 5 This document.nortel. Appendix B 16 17 18 19 20 Nortel Hospitality Messaging Server 400 Installation Overview Guide -14- .April 2006 12 Install most recent Product Enhancement Packages (PEPs) from Enterprise Solutions PEP Library (www.

Feature differences between HMS and HVS The HMS 400 is not an exact replacement for the Meridian Mail HVS product. As you all probably know. Some differences in functionality do exist and these need to be documented to end-customes during the sales and installation process. the Meridian Mail ports are programmed as an ACD group. The sets that were programmed on the original Meridian Mail will continue to work fine. You are required to program a dummy ACD number and Night Call Forward (NCF) it to the pilot DN of the HMS400.GUI based look/feel Guest admin back-up terminal for downed PMS Support for the AMIS-A analog networking protocol Auto-Attendant services: Nortel Hospitality Messaging Server 400 Installation Overview Guide Meridian Mail HVS No Yes Yes Yes No Yes Yes Yes Hospitality Messaging Server 400 Yes No Yes Yes Yes Yes No Yes -15- . Only new sets programmed after conversion will have to have the dummy ACD number in its MWK definition. then the dummy ACD number must be used on all phones. Programming ports on the CS1000 One of these issues is how the ports are programmed. If you are installing a new PBX and a new HMS400. The table below summarizes the feature differences: Feature System Features Disk to Disk back-up & restore Disk Shadowing or RAID 1 (disk mirroring) Minimum four voice prompt languages/system Remote Maintenance Access Maintenance/Admin Format . This means that you can not use the pilot DN when you define a Message waiting key on a phone. This enables you to use the lead ACD DN as the number on all of your MWK definitions on all your sets. On an HMS400 system the ports are programmed in a Group Hunt list with Round Robin hunting and the hunt list is assigned a Pilot DN using LD57. You can then use this dummy ACD number on all MWK definitions. but some extra programming will be needed to accommodate the Dummy ACD number. For this reason it is possible to program the HMS400 with its main entry point as the old voice mail access number. This can be accomplished several different ways depending on how the customer wants it done. It should also be noted that this only applies to phones that are programmed after the conversion to the HMS400.April 2006 Appendix A: Installing HMS 400 in place of Meridian Mail HVS This section provides recommendations for sites that are moving from the old Meridian Mail Hospitality Voice Services solution to the new HMS 400 product.

10 minutes in record length Fax on Demand service .April 2006 Feature Time of day.same service or fax call back Voice Forms . day of week. holiday controllers 1 .9 key presses + revert DN & options repeat Up to 20 layers deep Announcement service .recorded question/responses Remote DTMF access to change menu/time of day service DID voice prompt maintenance access Auto-Attendant services access to voice mailbox Broadcast messaging to all. or partial users local or remote Centralized Messaging support for multi-PBX solution System Reports System Alarms MWI Remote Notification Guest Features Guest configurable greeting Guest Configurable passcode Assign Guest Passcode through PMS or Database Network (LAN) Compatible Guest Messaging tutorial Abbreviated telephone user interface Automatic Check-in Comfort Message Auto-login/auto-play Multiple Guest rooms per mailbox Move Guest between rooms/msg preservation Group Guest message delivery Automated Guest Service Menus Room Number to Extension Translation Guest Language Set by PMS Dual language voice prompting per guest mailbox Guest Text Messaging Guest message deletion restore Room status (Maid/Butler TUI room status) Auto Wake-up w/snooze Multi-language auto-wake-up Multi-auto-wake times ups/room Guest msg remote access during stay Staff Features Message copy to another mailbox System distribution list (shared) New user tutorial Operator revert number Remote Notification Message blocking (scheduled absence) Local on-switch greeting External DID greeting Nortel Hospitality Messaging Server 400 Installation Overview Guide Meridian Mail HVS Yes Yes Yes 4 min Yes Optional * Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes Yes Yes Yes No Yes No Yes No Yes Yes No Yes Yes No Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes Hospitality Messaging Server 400 Yes Yes Yes Yes No No No No Yes Yes No Yes Yes Yes No Yes Yes Yes No No No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No Yes No No No Yes -16- .

April 2006 Feature Personnel mailbox administration Compose msg to other mailboxes Express msg telephone by-pass Ability to pre-pend TUI commands (power user) Interactive voice response for room status update Interactive voice response for minibar posting Meridian Mail HVS Yes Yes No Yes No No Hospitality Messaging Server 400 Yes Yes Yes Yes Yes Yes Nortel Hospitality Messaging Server 400 Installation Overview Guide -17- .

April 2006 Nortel Hospitality Messaging Server 400 Installation Overview Guide -18- .

or an MS Word version of the document can be obtained from www.com/documentation. you complete this form and the associated testing to ensure the system is completely operational and the customer is satisfied with the installation. This hardcopy can be printed out.nortel.April 2006 Appendix B: Post-Installation Tracking and Testing Nortel recommends that at the end of the installation process. Site Identification Order Number Customer Name Address Customer ID Contact Email Telephone # Fax # Product Installer/s Version Install and Cutover Date General System Information Dongle Serial Number Modem Number PEP installed PBX Model PBX software release PMS Brand and version Nortel Hospitality Messaging Server 400 Installation Overview Guide -19- .

Parity. & Stop Bit Minbar/Room Status Minibar/Room Status Pilot Number Channel Extension Numbers (DN) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 M1 Programming Check • • Check the Hunt Group Programming: Ensure all channels in the hunt group answer when dialing the PLDN Ensure Class of Service on sets is correct.April 2006 HMS400 Information Nmber of Channels Voice Mail Voicemail General Pilot Number TUI Access # AA Access # PMS Baud Rate. especially for message waiting indicators. Nortel Hospitality Messaging Server 400 Installation Overview Guide -20- . Data Bit.

3. Make sure the MWL lines are out of the hunt group. 1. each channel should answer starting with the first. Yes No 2. Nortel Hospitality Messaging Server 400 Installation Overview Guide -21- . Do a print on the M1 for guest and admin sets. 2. once you reach the MWL lines. Do this as many times as there are channels in the hunt group. Dial the PLDN and wait until it answers. • Ensure connection has been established between HMS400 and the PMS as well as the PBX. the call will skip those lines and answer on the next available line that is in the hunt group. Check Dialogic Card displays on Back of Server Result 1.April 2006 Action 1. 3. 1. (Unless some or all the channels on a particular dialogic card are not used). All sets should have these CLS: a) Admin: tld hta fna mwa cnda cnia dnda ccsa mra nama b) Guests: tld lpa hta fna mwa cnia ccsa mra nama Guest Voicemail Test Script Integration With Property Management System (PMS) • Ensure ALL extensions and rooms have been built. Watch the line status on the HMS 400. All displays should be a solid number 0 – 4 or 1 – 5 depending on number of cards. When dialing the PLDN.

April 2006 EVENT Check In ACTION Check-in guest from PMS Check-in sent to the PBX View guest info from Hotel UI RESULT Status is IN Y N NA Mailbox is created Phone is unbarred Status is out Check Out Check out guest from PMS Check out sent to PBX View room information in the Hotel UI Phone is barred Name is removed and should not be displayed on the phone Guest Info Update Change guest name from PMS Change Language code from PMS Activate DND from PMS Deactivate DND from PMS New name shows in the HMS and on Phone All mailbox prompts change to correct language Busy tone heard when calling room Able to call room Guest is Checked in Room Change Check in a guest from the PMS View guest info from Hotel UI and get mailbox # Do a room change from the PMS View room info in the Hotel UI and verify that it is the same mailbox # Mailbox from old room now in new room Old phone is barred New phone displays guest name New guest phone is unbarred Old room: status is out Nortel Hospitality Messaging Server 400 Installation Overview Guide -22- .

April 2006 EVENT Room Above Tenth Floor ACTION Check in a room above tenth floor RESULT Status is IN and phone is unbarred Y N NA Move a room from below the tenth floor to a room above the tenth floor MBOX retained for new room Check out room Status is OUT and phone lie is barred Leave & Retrieve Voice / Text Message Room is checked-in Step Description A Leave Message By Using An Internal Phone (1) Message counter is incremented on HMS and Phone (2) Message lamp on guest set is lit (3) Correct language is heard B Leave Message By Using An External Phone (1) Message counter incremented by one on HMS and guest set (2) Message lamp on guest set is lit C Leave Message Using Express Messaging (1) Message counter has incremented by one on the HMS and guest set (2) Message lamp on guest set is lit D E Ability to Transfer to Operator by Pressing Zero (using above 3 methods) Retrieve Message Using Guest Set (1) Message Counter update accordingly (2) Number of new/old message are played correct on second call Y N NA Nortel Hospitality Messaging Server 400 Installation Overview Guide -23- .

lamp on (2) 1 old voice with text. lamp is on (3) 1 old voice with no text.April 2006 Step Description (3) Message lamp is still on when there is at least 1 new message remaining (4) Message lamp is off when there are no new messages (5) Able to save messages by pressing * (6) Able to delete messages by pressing 3 F Retrieve message by using express retrieve (1) New/Old messages update accordingly (2) # of messages are correct on second call (3) Message lamp is turned off when no new messages G Send Text Message from PMS (1) Text message column indicates YES (2) Text message prompt heard when checking messages (3) Message lamp is on H Send clear text message OFF command from the PMS (1) Text message column indicates NO (2) Text message prompt is not heard in voicemail (3) Message lamp is OFF (4) Message lamp is on if there are new messages I Text Message Lamp Status (1) 1 new voice with text. lamp is off J Retrieve Text Message Able to transfer to Message desk Y N NA Nortel Hospitality Messaging Server 400 Installation Overview Guide -24- .

April 2006 Room is moved Description A Leave A Message (note the mailbox number) (1) Message counter has incremented correctly (2) Message Lamp is on B Move To New Room (1) Mailbox number for new room is same as old room (2) Message lamp for old room is OFF (3) Message lamp is on for the new room (4) Able to retrieve messages from new room (5) Not able to retrieve messages from old room Y N NA Room is Checked-out Description A Leave a message by using an internal phone Not able to leave message B Leave message using express messaging Not able to leave message C Retrieve message using guest set Not able to retrieve message D Retrieve message by using express retrieve Not able to retrieve message E Retrieve a post check out message via TUI Not able to retrieve message Y N NA Nortel Hospitality Messaging Server 400 Installation Overview Guide -25- .

Password Y N NA Nortel Hospitality Messaging Server 400 Installation Overview Guide -26- . Greeting (1) Able to change personal mailbox greeting (2) Able to revert to HMS default mailbox greeting (3) Able to reset HMS default mailbox greeting through HMS Y N NA Office Voicemail Test Script Description A. (1) Able to create new mailbox with selected COS from HMS (2) Able to leave message for extension that mailbox was created (3) Able to forward message with or without introduction /comment (4) Message lamp comes on when there is a new message (5) Able to access mailbox from own extension or other extension (6) Message lamp goes off when new messages are retrieved (7) Able to delete messages (8) Able to undelete messages from HMS B. Password Able to change password Able to reset password through HMS C.April 2006 Guest Mailbox features Description A. Set AWU Call Able to set AWU call Able to cancel previously set time and set a new one B.

April 2006 Description (1) Able to change password from feature menu (2) Able to reset password from the HMS C. Revert DN (1) Set the revert DN in the Office voicemail UI (admin config) (2) Test revert DN from another admin set (3) Test revert DN from a guest set (4) Test revert DN from an outside number E. Message Broadcast (1) Create distribution list on HMS (2) Send distribution list through admin feature menu in voicemail Y N NA Auto Wakeup Test Script Description A B C D E F G Able to set auto wakeup from guest room Able to set more than one auto wakeup from the HMS First auto wakeup call to guest room on time Second auto wakeup call to guest room on time Able to set group auto wakeup from TUI broadcast Able to cancel auto wakeup from guest room by dialing **** Able to cancel auto wakeup for both individual room and group from the HMS Y N NA Nortel Hospitality Messaging Server 400 Installation Overview Guide -27- . Personalized Greetings (1) Able to record personal mailbox greeting – Temp/Int/Ext (2) Able to revert to HMS mailbox greeting (3) Able to reset to default greeting from the HMS D.

April 2006 Description H I J K L M N O Able to activate snooze upon answering the auto wakeup and HMS will call back in 10 minutes Auto wakeup reschedules accordingly on busy/no answer condition Auto wakeup also reschedules the correct number of times within the set interval. Able to transfer to operator after maximum failed attempts Log printer prints out auto wakeup details accordingly Able to print pending job report once a day as configure Able to print pending job report at regular intervals as configured Able to hear correct language based on guest check in language Y N NA Minibar Entry System • • Ensure Minibar items and changes have been configured in the HMS Create a supervisor ID and ensure all minibar prompts have been recorded and activated Description A B C D E F G H I J K Able to record and activate minibar item prompts using Supervisor ID Able to do minibar posting from guest room Able to do minibar posting from HMS Charges are posted to PMS correctly Minibar posting details are printed to the correct log printer Able to generate all available reports Maids are able to hear preferred correct language depending on ID Able to add/delete/edit users – language and password Able to add/delete/edit minibar items Able to edit minibar charges Able to run minibar end of day report Y N NA Nortel Hospitality Messaging Server 400 Installation Overview Guide -28- .

April 2006 Auto Attendant Test Script • • Create all prompts necessary for an auto attendant Create an auto attendant with multiple layers Nortel Hospitality Messaging Server 400 Installation Overview Guide -29- .

April 2006 Description A Jump To Layer Call AA from guest set and enter key to jump to next layer Call AA from admin set and press key to jump to next layer Call AA from outside # and press key to jump to next layer B Prompt to Enter Extension Call AA from guest set and transfer to admin set Call AA from guest set and transfer to another guest set Call AA from admin set and transfer to admin set Call AA from admin set and transfer to guest set Call AA from outside # and transfer to admin set Call AA from outside # and transfer to guest set C Repeat Call AA from guest set and press the repeat key Call AA from admin set and press the repeat key Call AA from outside number and press the repeat key D Retrieve Voice Message Retrieve message for guest set Retrieve message for admin set Retrieve message for guest set from outside number Retrieve message for admin set from outside number E Transfer to Extension Call AA and transfer to another extension (ie sales department) Call AA from outside # and transfer to another extension F Transfer to Day Operator Call AA from guest set and transfer to day operator Call from outside number and transfer to day operator G Transfer to Night Operator Call AA and transfer to operator Y N NA Nortel Hospitality Messaging Server 400 Installation Overview Guide -30- .

it doesn’t create a new one. Creation of a new mailbox can only be done from the system) Disable a Mailbox Set or Cancel a Wake Up Call for one guest or a group of guests (Group wake up is set by pressing the * key followed by the AWU Distribution List number) Retrieve Post Checked Out message Note: The maximum number of days post checked-out messages kept by the system is 99 days but is defaulted to 2. Undelete messages (this will restore all deleted messages in the specified mailbox) Y N NA Room Status Test Script • • Ensure room status codes have been configured in the HMS Ensure those codes have been correctly mapped to the corresponding PMS codes Nortel Hospitality Messaging Server 400 Installation Overview Guide -31- .April 2006 Call AA from outside number and transfer to operator H End Call Call AA and press end call key Call AA from outside number and press end call key Telephone UI Menu • • • PMS menu Guest Services Prompt Maintenance Description A Telephone UI PMS menu Check in a guest room Check Out a room Move a guest to another room Change the language of a Guest Mailbox B Guest Services Menu Reset Mailbox Password Enable a Mailbox (this actually re-enables a disabled mailbox.

April 2006 Description A B C D E F G H Able to do room status posting from guest room Able to do room status posting from HMS Details are posted to the PMS correctly Maids are able to hear preferred language based on ID’s Room status posting details are printed to correct lo printer Able to print posting report from HMS Able to create room status codes from the HMS Able to configure/edit/delete users Y N NA Sign off CERTIFIED BY Name Designation Date Name CONDUCTED BY Designation Date Signature Signature Nortel Hospitality Messaging Server 400 Installation Overview Guide -32- .

April 2006 Installation Fault Form Problem Description (In Summary) Category PBX Problems Problem Description Status PMS Problems Configuration Problems Software Bugs Hardware Problems Other REMARKS Nortel Hospitality Messaging Server 400 Installation Overview Guide -33- .

.

configurations.0 Date: April 2006 Produced in Canada . The information in this document is subject to change without notice. and recommendations in this document are believed to be accurate and reliable. but are presented without express or implied warranty. Nortel. the Globemark. The statements. All rights reserved. SL-1. The information in this document is proprietary to Nortel Networks. Meridian 1. technical data.Nortel Communication Server 1000 Hospitality Messaging Server 400 Pre-Installation Overview Guide Copyright © 2006 Nortel Networks. and Succession are trademarks of Nortel Networks. Publication number: NN42350-300 Document release: Standard 1. Users must take full responsibility for their applications of any products specified in this document. Nortel (Logo).