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Issuing Department

Purchasing

Supplier Manual
No.: FMISQM - 01 Rev.: 1
Rev. Date Nov 19,2007

Page: Description:
Supplier Management Guidelines

1/16
Mar 29, 2007

Date of Issue:

SUPPLIER QUALITY MANUAL

Approval Bill Sutton Purchasing Manager

Approval Darren Omstead Corporate Quality Manager

Mar 29, 2007

Zmuda QA Confidential.: 1 Description: Supplier Management Guidelines Page: 2/16 Revisions Revision State Short Description Name Department Date Mar. Print Date: 19. All rights reserved.01 Rev. 29.00 First Edition J.Issuing Department Purchasing Supplier Quality Manual No.11. 2007 Rev. Zmuda QA Rev 1 Added Bar code label requirements J. 2007 Nov.2007 . No part of this document may be transmitted or reproduced without the prior written permission of Fleetwood Metal Industries.: FMISQM . 19.

2007 . Print Date: 19.11.01 Rev. FMI expects its suppliers to fully implement the processes and methods set forth in the Supplier Quality Manual. 100 % on time Delivery performance with zero disruptions and on time responsiveness to issues. the Supplier. Bill Sutton Purchasing Manager Darren Omstead Corporate Quality Manager Confidential. Our Suppliers are expected to provide Products or Services with: Zero Quality defects. All rights reserved. as well as full compliance with the requirements described within.Issuing Department Purchasing Supplier Quality Manual No. No part of this document may be transmitted or reproduced without the prior written permission of Fleetwood Metal Industries. constitutes acceptance of the Requirements set forth in this manual as well as Terms and Conditions set forth in the Purchase Order.: FMISQM . This Supplier Quality Manual is based on ISO 9001 and the Automotive Industry Action Group specifications (AIAG). FMI expects its Suppliers to develop and maintain a registered Quality System that meets the requirements of ISO 9001:2000 with a goal of achieving ISO/TS 16949:2002. Acceptance of FMI’s Purchase Order or First shipment of product. in understanding your responsibilities to FMI as part of the contractual agreement between FMI and its suppliers (for both products and services). Suppliers are responsible for the Quality and Delivery of their Products and Services.: 1 Description: Supplier Management Guidelines Page: 3/16 Supplier Quality Manual Between Fleetwood Metal Industries (hereafter referred to as “FMI”) and its suppliers ( hereafter referred to as “supplier”) FMI Introduction This Supplier Quality Manual (SQM) is provided to assist you.

.................2 7....................................................................................................... All rights reserved........7 Supplier Audits……………………………………………………………………8 Supplier Evaluation: Performance Measureables ..............5 Auditing of Suppliers…………………………………………………………….......................................12 10 Environmental Protection and Hazardous Materials.....................................3 8.......................3 9................... 5 Distribution ................................................4 7..... 6 Documents and Documentation ................................................... 10 Measurement and Test Equipment.......... 15 11 Validity period of this Supplier Manual ....1 7...16 Confidential..............2 6............................ 11 Reference Parts/Samples ......... 6 Supplier Initiated Process Changes......... 8 Management of Sub-suppliers ........1 6......2 9................... 9 Quality Planning..................................01 Rev...........11............………………………………………….3 6.............. 11 9 Non-Conforming ( Discrepant ) Product…………………………….............................................................. 10 Test Planning (Product/Process)................................................ 7 Supplier Evaluation ...................................... 12 Processing of Supplier Complaints......... 12 Storage/Transport ..............Issuing Department Purchasing Supplier Quality Manual No................................................................... 13 Cost Recovery Process……………………………………………………… 13 Poor Supplier Performance…………………………………………………............... No part of this document may be transmitted or reproduced without the prior written permission of Fleetwood Metal Industries...................: FMISQM ...2 9.....1 8...................................................................: 1 Description: Supplier Management Guidelines Page: 4/16 Table of Contents 1 2 3 4 5 6 Purpose .. 15 12 Supplier Acknowledgement ........... 9 8 Production Process Control ... Print Date: 19... 7 6.........................................................................................................4 9.... 5 Scope of application ..............................................................................2007 ................................14 Escalation Process…………………………………………………………….....................14 7 PPAP Requirements....................................... 12 Handling of Discrepant Product ...............1 9.....................................

11. 2 Scope of application This Manual applies to all current and new suppliers who provide raw materials. Print Date: 19. purchased parts / components and sub-contracted services incorporated into the final product at FMI. Confidential.: 1 Description: Supplier Management Guidelines Page: 5/16 1 Purpose This Supplier Quality Manual describes the basic Supplier Management guidelines between the Supplier and FMI regarding product and process related quality data. the supplier is obliged to assure adherence to the requirements stated in the SQM by its own sub-suppliers. All rights reserved.2007 . These Suppliers are listed on FMI’s Supplier A-List. Equally. The responsibility to deliver quality purchased parts and services on time lies with the Supplier.: FMISQM .01 Rev. proper corrective measures and change management. No part of this document may be transmitted or reproduced without the prior written permission of Fleetwood Metal Industries.Issuing Department Purchasing Supplier Quality Manual No.

11. FMI has the right to review supplier documents and records at the supplier’s site.fleetwoodmetal. and in regards to their application. CAD data).: FMISQM . The supplier is responsible for the active procurement of missing documents. The supplier’s documents are to include at a minimum: • • • • • . required for development and planning.2007 . Upon request. Documentation and Records FMI is obliged to provide the supplier with the latest version of specifications and/or has to inform the supplier of any changes. specifications and supporting Quality records have to be retained and stored for at least one year after service requirements terminate. Unless additional requirements have been set forth by FMI and the supplier. parts lists. Confidential.: 1 Description: Supplier Management Guidelines Page: 6/16 3 Distribution A copy of this manual and related supplier forms is available and readily accessible through the Fleetwood Metal Industries’ homepage at : www. All rights reserved. possible contradictions in general. product specifications.01 Rev.g. No part of this document may be transmitted or reproduced without the prior written permission of Fleetwood Metal Industries. Print Date: 19. Concerns have to be communicated to FMI immediately for clarification. the supplier is to check them for completeness. drawings. specifications. Process and product change records.Issuing Department Purchasing Supplier Quality Manual No. Upon receiving any documents (e.com 4 Documents. Lot traceability information specific to raw material and purchased parts heats or lots Test results for products and services Test equipment calibration records Training records for personnel to show qualification.

drawings and agreements pertaining to product and process quality). FMI must be informed immediately when the supplier does not comply with the specifications agreed upon (e. test procedures. packaging. test equipment. This will allow FMI to examine the impacts to FMI and its customers prior to changes being implemented. In addition. Appropriate measures may be taken (e. All rights reserved. The Supplier shall inform the Purchasing and Quality Departments of FMI immediately prior to: • • • • • • • making changes to the production/manufacturing process. changing sub-suppliers and suppliers of primary and interim products. FMI has a goal to develop its suppliers to meet the requirements of ISO/TS 16949:2002 Confidential.g. quantities. auditing of new/changed processes/manufacturing locations).01 Rev. a change of test equipment and test procedures.. In addition.g. moving manufacturing locations. a written approval by FMI Quality Management is required for any changes. packaging or labeling changes. Print Date: 19. 6 Supplier Evaluation 6. deadlines.2007 .: 1 Description: Supplier Management Guidelines Page: 7/16 5 Supplier Initiated Process Changes Suppliers shall not make any type of change without prior written notification and approval from FMI. renewed sampling.1 Quality System Requirements The supplier has to provide proof of a certified Quality Management System that meets or exceeds the requirements set forth in ISO 9001:2000.11.: FMISQM . No part of this document may be transmitted or reproduced without the prior written permission of Fleetwood Metal Industries. the use of a new/changed tool. PPAP submission and approval is required . process sequence. making changes to materials or vendor parts.Issuing Department Purchasing Supplier Quality Manual No.

: FMISQM . • • Proof of a current 3rd-party certificate (by an accredited certification authority).01 Rev. FMI may forgo audits in the following cases. No part of this document may be transmitted or reproduced without the prior written permission of Fleetwood Metal Industries. Print Date: 19. Suppliers falling below 90% will be asked to provide a documented corrective action plan. Quality – Needs Improvement status or Q1 revocation by the Big Three ( Ford. Confidential. • • • supplier performance for quality or delivery does not meet FMI’s expectations. Advanced notice will be given prior to such a visit. GM or Daimler Chrysler ) FMI may schedule process/product or QMS audits where .2 Supplier Audits FMI reserves the right to perform an onsite process / system audit at any time when selecting a supplier or to verify effectiveness regarding corrective and preventive actions.Issuing Department Purchasing Supplier Quality Manual No. Significant change in the suppliers’ management.2007 . higher qualifications. In addition. Delivery Schedule Performance ( including incidents of premium freight ). Proof of an effective implementation of measures specified during a previous auditing process and/or proof of an actively pursued implementation plan. Suppliers shall inform FMI of special status conditions such as New Business Hold. 6.: 1 Description: Supplier Management Guidelines Page: 8/16 6. Suppliers shall inform FMI about intended changes (re-certification. or mergers or affiliations have taken place. new or changed processes are being implemented. and must do so in a timely fashion).11. expiration of certificates or loss of certification. Quarterly reports are issued to all Suppliers detailing Quality and Delivery Performance Suppliers are required to maintain a 100% Quality and Delivery rating.3 Supplier Evaluation: Performance Measureables FMI measures the suppliers’ performance as follows: • • Product Quality. All rights reserved.

Suppliers are responsible for preparing and submitting PPAP packages to FMI prior to shipping production-intent product Suppliers are also responsible for managing their sub-supplier part approval process ensuring that they conform to AIAG requirements. Special Status Customer notifications incurred by the supplier i. PPAP submissions shall be to AIAG Level 3 requirements. • Full dimensional verification of 5 parts per tool or cavity taken from a 300 piece production run. Print Date: 19. Initial Sample Parts must be from Production tooling and environment utilizing all production materials or services.01 Rev. FMI Quality Engineer communicates and documents specific requirements to the supplier for PPAP for each part on a PPAP Checklist. The Purchase Order will list PPAP as a requirement.: 1 Description: Supplier Management Guidelines Page: 9/16 FMI also tracks Supplier issues pertaining to: • • Customer Disruptions and Field returns. FMI’s Purchasing Department initiates a Purchase Order to the supplier when new or revised product is ordered. 7 General PPAP Requirements The purpose of PPAP ( Production Part Approval Process) submission is to ensure that all part requirements are understood by the supplier and that the supplier’s process has the potential to produce compliant product consistently . ( GM CS1 or CS2 ) Failure to implement effective corrective action with supporting performance improvements may lead to the supplier being removed from the FMI Approved Supplier A-List 6. All Suppliers of new or changed products or processes must meet all requirements of AIAG’s PPAP manual.: FMISQM .e.11. . No part of this document may be transmitted or reproduced without the prior written permission of Fleetwood Metal Industries.Issuing Department Purchasing Supplier Quality Manual No.2007 Confidential.The supplier ensures early involvement of the sub-suppliers in any required activities. it is the sole responsibility of the Supplier to choose its subsuppliers.4 Management of Sub-suppliers Unless otherwise stated. The supplier is responsible for any tasks related to the management of subsuppliers. All rights reserved. unless otherwise specified.

This applies to prototype. The FMI Quality Department labels the parts with FMI Engineering Materials tag. Additional Tier 1 Customer Specific requirements will be communicated to the supplier by the responsible FMI Quality Engineer.11.1 Initial Shipment of Parts The FMI Quality Engineer will communicate the labeling requirements for sample parts for all event builds. Master Sample part is to be provided to FMI. In addition.1. The implementation of activities at the Supplier’s location is to follow the AIAG Advanced Product Quality Planning Handbook (APQP) if no comparable specifications and regulations for a quality management plan are in place.2 Test Planning (Product/Process) The Supplier coordinates the production and test requirements.: 1 Description: • • • • • Supplier Management Guidelines Page: 10/16 A sample Bar Code label meeting the requirements in Paragraph 8.2007 . the initial shipment of new or changed parts to each of FMI’s manufacturing locations must be identified with a bright colored 8 ½” x 11” label stating “1st Shipment of New Parts” or “1st Shipment of Revised Parts”. pre-production and production parts. 7. on receipt. The APQP Handbook describes the minimum requirements.33 minimum is required. PpK or CpK of 1. The supplier is responsible to create and assemble all documentation on the PPAP checklist and submit the PPAP package to FMI Quality department by the agreed upon date for evaluation. 5 parts for weld destructs on spot welds or fasteners. as well as any check fixture concept with FMI. 7. Performance test results on one part for coatings.1 Quality Planning and Change Control In order to meet the quality requirements set forth by FMI. Print Date: 19.01 Rev.Issuing Department Purchasing Supplier Quality Manual No.2. the Supplier is to provide proof of compliance with test specifications. comprehensive and timely quality planning is required in cooperation with the Supplier. The Confidential.: FMISQM . Once the PPAP Approval has been granted. All rights reserved. Process Capability from sampling of 100 individual pieces from 300 piece production run. No part of this document may be transmitted or reproduced without the prior written permission of Fleetwood Metal Industries. 7. QA-110.

If visual.11. The Supplier is required to prove reliability and accuracy of the measuring and test equipment used. Control Plans contain important characteristics pertaining to product and process. 8 Product Inspection and Process Control Records of ongoing process and product control must be available to FMI on request. take corrective measures and prove effectiveness of such measures in case of failure.01 Rev. In addition. the Supplier is to comply with the specifications set forth in the AIAG Measurement Systems Analysis Manual. In addition to the specifications set forth by FMI. the Supplier is to show that the test process is suitable for the respective test purpose. the results have to be reviewed by the responsible FMI Quality Engineer. 7.3 Measurement and Test Equipment When selecting the test equipment for the respective measuring purposes/processes. Confidential.: 1 Description: Supplier Management Guidelines Page: 11/16 test planning is to be based on the technical requirements. they include the supplier’s own inputs and requirements. The test equipment has to be included in the Supplier’s test equipment monitoring and calibration process. then the Supplier is to submit those samples to the FMI Quality Engineer for approval. The Supplier must immediately analyze possible causes.2007 .: FMISQM . boundary or limit samples are required to make quality check decisions. Print Date: 19. Suppliers shall allow FMI. No part of this document may be transmitted or reproduced without the prior written permission of Fleetwood Metal Industries. its customers or customer representatives the right to verify at the Supplier’s premises that the purchased product or service meets specified requirements. All rights reserved. The tests are documented in production process control plans or other agreed upon format with FMI. Within the scope of the approval process (AIAG PPAP Manual).Issuing Department Purchasing Supplier Quality Manual No. The Supplier is obliged to have a system in place that covers tool management for regular and preventive maintenance/repair for equipment and tools. Tool management and tool changes are expected to be documented. Unauthorized changes to the test equipment (by the supplier) are not permitted.

storage. handling. packaging and delivery methods so as to avoid adverse affects on product quality. one Last-off piece is to be retained as a reference sample.2 Handling/Storage/Packaging and Delivery The Supplier is obliged to use appropriate means and methods of handling . Unless otherwise specified. The quality of the last production parts is to be compared to the quality set forth in the specifications and Control Plans. Confidential.2007 . appearance. equivalent to the one carried out during the normal production process. 9 Non-Conforming ( Discrepant ) Product 9. Print Date: 19. the Supplier is expected to notify the using location(s) and provide containment.11.Issuing Department Purchasing Supplier Quality Manual No. shipping. the supplier must determine the affected quantity.dimensional or performance issues. Rework procedures must be available at the Rework station. All product shipped to FMI requires an AIAG approved .1 Supplier Management Guidelines Page: 12/16 Reference Parts/Samples Upon completion of a production lot. quantity. cleanliness . is done after the rework to ensure acceptable quality level. delivery. No part of this document may be transmitted or reproduced without the prior written permission of Fleetwood Metal Industries. contain the parts and rework and/or scrap them. 8. legible barcode label containing at a minimum. packaging is the responsibility of the Supplier. Part Number FMI Item Number Engineering Level Manufacturing / Ship Date Lot Number / Heat Number Quantity Note: The Bill of Lading will contain the above information including Quantities per Lot number for traceability purposes.: FMISQM . labeling. Upon detection of defects. packaging.1 Managing Discrepant Product Non-conforming or discrepant product is defined as a deviation from drawing or purchase order requirements such as quality. All rights reserved.01 Rev. material.: 1 Description: 8. Where there is the possibility that defective product has been shipped to FMI. A test of the parts.

those caused by a sub-supplier).01 Rev.11. where adverse effects for function.2007 . must be managed appropriately to protect FMI from receiving discrepant material. When processing a Supplier Complaint form. the supplier must submit supporting data to FMI. This also applies to defects detected at a later date. which have been deemed defective at the supplier’s facility (incl. must be informed immediately to determine suitable measures and containment.: FMISQM . or safety are not to be expected. Unless it can be ruled out that defective parts have been delivered to FMI. Phone contact is made with the Supplier and decision is made in cooperation with the Supplier (and if necessary with the sub-supplier) regarding the handling and containment of such parts. • the immediate return of the entire shipment to the Supplier (if necessary in cooperation with a FMI Quality Manager). Print Date: 19. sorting by a third party provider. durability. the FMI quality department at all using locations. The FMI Engineering and Quality Department may approve deviations from specifications. To allow traceability. Replacement certified stock is expected in a timely manner so as not to cause disruption to Production. No part of this document may be transmitted or reproduced without the prior written permission of Fleetwood Metal Industries. Form QA-101 is initiated and e-mailed to the Supplier. a Supplier Complaint. (Rework requires FMI Quality approval ) Use of 3rd Party to sort/rework defective product does not relieve the Supplier of their responsibility for the Quality or Delivery of product. This decision may entail.: 1 Description: Supplier Management Guidelines Page: 13/16 Products.Issuing Department Purchasing Supplier Quality Manual No. 9. Instructions by the FMI quality departments concerning containment and repair are to be followed. Costs incurred by FMI will be recovered from the supplier. An RMA number is requested at this time. sorting measures at FMI and possible rework by the Supplier at FMI (with FMI Quality concurrence). All rights reserved. QA-101. the Supplier must communicate with the issuing FMI location: Confidential.2 Processing of Supplier Complaints Upon detection of defective purchased parts (or service) at FMI. These special releases are only valid for a limited delivery period or quantity and must be documented properly between the supplier and FMI. • • Corrective measures for any detected issues must be communicated to FMI using the FMI Supplier Complaint Form.

All rights reserved.Issuing Department Purchasing Supplier Quality Manual No. The Supplier is responsible for any additional expenses resulting from these measures. 9. Permanent corrective measures within 15 days of receipt of the Supplier Complaint. 9.g. 9.5 Escalation Process 9. No part of this document may be transmitted or reproduced without the prior written permission of Fleetwood Metal Industries. Supplier is to maintain inspection records and provide those records to FMI 100% inspection of outgoing goods at supplier’s facility utilizing a supplier funded certified Third party for a minimum of 20 days (or a minimum of 3 consecutive shipments) without defect.1 Chronic Supplier Issues at FMI Plants For severe/critical failures (Criteria: repeated occurrence and/or risk of production shutdown and/or customer complaint). unless otherwise agreed upon by the issuing location. increased test frequency). FMI Purchasing will review and approve the Cost Recovery and debit the Supplier for the appropriate costs incurred.01 Rev.11. the Supplier must establish a plan for improvement and submit the plan to FMI Purchasing.2007 ..: FMISQM . Print Date: 19. FMI reserves the right to place the supplier on Level 1 or Level 2 containment as noted below: Level 1: 100% inspection of outgoing goods at the supplier for a minimum of 20 days (or a minimum of 3 consecutive shipments) without defect.4 Poor Supplier Performance In case of non-compliance with the goals set forth. Level 2: Confidential. Supplier is to maintain inspection records and provide those records to FMI. Failure to implement effective corrective actions for Quality or Delivery performance will lead to removal from the FMI A-List as an approved Supplier.: 1 Description: • • Supplier Management Guidelines Page: 14/16 Interim containment measures within 24 hours of receipt of the complaint.5. Until the corrective measures take effect. FMI may request additional measures (e.3 Cost Recovery Process FMI will identify any Costs associated with the complaint using FMI’s Supplier Cost Recovery Form – QA-224.

2007 .: 1 Description: Supplier Management Guidelines Page: 15/16 10 Environmental Protection and Hazardous Materials The Suppliers must meet or exceed the legal and regulatory requirements when operating their facilities. 11 Validity period of this Supplier Quality Manual This Supplier Quality Manual is valid and in effect for the duration of the awarded business between the Supplier and FMI.Issuing Department Purchasing Supplier Quality Manual No. Revisions to the SQM will be forwarded to suppliers as they become available.11. Confidential.: FMISQM . Print Date: 19. Records of Compliance to applicable legal and regulatory requirements are to be provided to FMI on request.01 Rev. No part of this document may be transmitted or reproduced without the prior written permission of Fleetwood Metal Industries. It is the Supplier’s responsibility to determine and effectively implement appropriate measures that are required to abide by national and locally applicable laws and regulations and to do so in an effective and timely manner. All rights reserved.

Supplier Name:_____________________________ Quality Manager:____________________________ Print Name:____________________________ Plant Manager :_____________________________ Print Name: _____________________________ Date:________________ Location:_____________ Date: _______________ Confidential. All rights reserved.2007 . A revised copy of this Supplier Quality manual will be provided to you when revisions have been made. Print Date: 19. The current copy of the Supplier Quality Manual is attached.Issuing Department Purchasing Supplier Quality Manual No. 519-737-1723 We have received the FMI Supplier Quality Manual and understand and agree to the contents and conditions specified therein. It is requested that Supplier representatives sign and date this acknowledgement and fax a copy to the attention of: Purchasing Department. Supplier Acknowledgement Fleetwood Metal Industries has developed this Supplier Quality Manual in an effort to communicate. No part of this document may be transmitted or reproduced without the prior written permission of Fleetwood Metal Industries.: FMISQM . clarify and document our requirements to all current and future suppliers. Fax.01 Rev.11. Refer any questions or concerns to the FMI Purchasing Department. Please review and retain and distribute reference copies as appropriate.: 1 Description: Supplier Management Guidelines Page: 16/16 12 Dear Supplier.