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Research: The data for the project was collected The data for the project was collected

from malls, customers at showrooms, markets and from public in from malls, customers at showrooms, marketsand from public in Delhi. Delhi. Sample Sizee: Sample size of 60 was taken based on “ convenient : Sample size of 60 was taken based on “ convenient Simple Random Sampling”. Simple Random Sampling”. Research Tools : Research Tools :The data was collected through “Survey The data was collected through “Survey Questionnaire Method”. Questionnaire Method”. Data Collection: Data Collection:Data was collected through the followingData was collected through the followinga) a) Primary sources Primar Research Questionnaire from General public b) b) Secondary Sources: Secondar y Sources: Magazines, newspapers, Internet.

Magazines, new

Questionnaire Questionnaire is a source of Primary Data. Questionnaire is a source of Primary Data. It is a simple way to collect data from general It is a simple way to collect data from general public public A multiple choice questions were given to the A multiple choice questions were given to the respondents and they were asked to fill their respondents and they were asked to fill their opinion. opinion. The data was then analyzed and inferences were The data was then analyzed and inferences were drawn on that basis. drawn on that basis. DATA ANALYSIS DATA ANALYSIS Data analysis is the most important part of Data analysis is the most important part of any questionnaire. any questionnaire. The data was analyzed according to the The data was analyzed according to the

answers filed in by respondents. The data was put in charts to get a clear The data was put in charts to get a clear comparison of services and satisfaction comparison of services and satisfaction provided by various operators.answers filed in by respondents. provided by various operators. ANALYSIS ANALYSIS ►Sample size Sample size – 60 – 60 ►Respondents: Respondents: ►Owners of Santro Owners of Santro – 18 – 18 ►Owners of Zen estilo Owners of Zen estilo-8 8 ►Owners of Indica Owners of Indica –9 –9 ►Owners of other cars – 5 Owners of other cars – 5 .

Questionnaire Questionnaire is a source of Primary Data. It is a simple way to collect data from general It is a simple way to collect data from general public public A multiple choice questions were given to the A multiple choice questions were given to the respondents and they were asked to fill their respondents and they were asked to fill their opinion. opinion. Questionnaire is a source of Primary Data. The data was then analyzed and inferences were The data was then analyzed and inferences were .

Questionnaire DATA ANALYSIS DATA ANALYSIS Data analysis is the most important part of Data analysis is the most important part of any questionnaire. The data was put in charts to get a clear The data was put in charts to get a clear comparison of services and satisfaction . The data was analyzed according to the The data was analyzed according to the answers filed in by respondents. any questionnaire.drawn on that basis. drawn on that basis. answers filed in by respondents.

comparison of services and satisfaction provided by various operators. provided by various operators. ANALYSIS ANALYSIS ►Sample size Sample size – 60 – 60 ►Respondents: Respondents: ►Owners of Santro Owners of Santro – 18 – 18 ►Owners of Zen estilo .

Owners of Zen estilo-8 8 ►Owners of Indica Owners of Indica –9 –9 ►Owners of other cars – 5 Owners of other cars – 5 FINDINGS FINDINGS Q) What do you own? Q) What do you own? a) carb) Two Wheeler c) Nothing a) carb) Two Wheeler .

c) Nothing From that it was found that From that it was found that 40 people owned a car 40 people owned a car 15 owned two wheelers and 15 owned two wheelers and 5 don’t nothing 5 don’t nothing Car Two wheeler Nothing Q) Which car do you own? Q) Which car do you own? a) zen estilo b) santro c) indica d) others .

a) zen estilo b) santro c) indica d) others From that it was found that : From that it was found that : 8 people owns zen estilo 8 people owns zen estilo 18 people owns santro 18 people owns santro 9 people owns indica 9 people owns indica 5 people owns others 5 people owns others 05 10 15 20 Response .

Q) Q) Are you satisfied with it? Are you satisfied with it? A) Yes b) No A) Yes b) No From that it was found that From that it was found that 35 were satisfied and 35 were satisfied and 25 were not. 05 10 15 20 25 30 35 Yes No Response How much do you spend on maintenance on a monthly basis? How much do you spend on maintenance on a monthly basis? a) <2000 b) 2000-4000 c) >4000 a) <2000 b) 2000-4000 c) >4000 From that it was found that From that it was found that 38 spends below 1000 38 spends below 1000 15 spends between 2000-4000 15 spends between 2000-4000 7 spends above 4000 7 spends above 4000 <2000 2000-4000 >4000 . 25 were not.