SEAWUN Convention on water and wastewater in South East Asia

PRELIMINARY PROGRAM
Tuesday, 8 March, 2005
Reception and Registration at the Venue of Convention

Wednesday, 9 March, 2005
8.00 – 9.00 9.00 – 10.00 Registration, Welcome Coffee and Tea Opening Ceremony Speech by representative of Opening Address of SEAWUN Speech by high ranking official, Government of Socialist Republic of supporting and funding agencies Viet Nam Coffee break Theme 1: Performance Benchmarking Excercise Results from the World Benchmarking experience Role of National Water Report and presentation Bank’s Study on Well Run Associations in from SEAWUN member on results of phase I: Public Water Companies Benchmarking exercise: countries: Indonesia SEAWUN Benchmarking case study of Vietnam Program Lunch Theme 2: Water and Wastewater Management Good practices Effective water and wastewater management options

10.00 – 10.30 10.30 – 12.00

12.00 – 13.30 13.30 – 15.30

Customer service and service quality

Government management on water and wastewater sector; role of private sector in development of water and wastewater

15.30 – 16.00 16.00 – 17.00 17.00 – 17.30 18.00

Coffee Break Discussion on the above two themes Summary of the first day by SEAWUN Reception

Thursday, 10 March, 2005 8.00 – 9.30 Theme 3: Training and Human Resources Development Results of training and certification program of SEAWUN Human resources development in South East Asian Water Utilities Role of National Water Associations Productivity and motivation issues, performance based remuneration

9.30 – 10.00 10.00 – 11.30

Coffee Break Theme 4: Key technical issues Non Revenue Water: good practices: options and measures Water quality Environment management and sustainability Appropriate technology and technical innovations to improve service delivery and reduce costs

11.30 – 12.00 12.00 – 13.30 13.30 – 15.30

Discussion on the above two themes Lunch Theme 5: Financial management and cost recovery Report and presentation of results of SEAWUN Full Cost-Recovery Program: lessons learned Cost control and revenue raising strategies / approaches Water tariffs: autonomy of water utilities Financial autonomy of water utilities

15.30 – 16.00 16.00 – 16.30 16.30 – 17.00

Coffee Break Discussion on theme 5 Closing ceremony

Friday, 11 March 2005 Technical Visit